UPAYA PENINGKATAN KUALITAS PELAYANAN APARAT DESA KEPADA PUBLIK

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Nur Hidayati
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Public Service ◽  
Behavioral Change ◽  
Research Method ◽  
Educational Background ◽  
Mental Attitude ◽  
Training Service ◽  
And Training

Efforts to improve the quality of service village officials are needed, so that in carrying out the obligations as village officials can be optimal. The phenomenon that occurs there are still officials with a background of junior high education and less optimal in providing services. The research was conducted in Purwoasri village Purwoasri district Kediri, using qualitative research method that is trying to understand certain situation and background as it is, conducting interview with some informant. The result of the research shows that the quality of village officials in providing public services is not good, so it is necessary to improve the quality of service by improving work discipline, mental attitude and behavioral change, and the need for prerequisite standard for educational background for village officials and training service. Keywords: quality, public service, village officials.

scholarly journals KINERJA KANTOR PELAYANAN PAJAK PRATAMA (KPPP) MEULABOH DALAM MENINGKATKAN PELAYANAN MINAT WAJIB PAJAK

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Alimas Jonsa ◽  
Yuni Salwan
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Method ◽  
Secondary Data ◽  
Customer Complaints ◽  
The Public ◽  
Directorate General ◽  
Descriptive Approach ◽  
Many Queues

Primary Tax Office Meulaboh (KPPP) has an important role in improving the performance of public services in terms of extension function, service, and supervision to taxpayers. If seen from the function of the Primary Tax Office Meulaboh it is helpful to the Directorate General of taxes in awaken the importance of taxes to the public. The problem in this research is how the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The purpose of this study is to determine the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The research method used in this research is qualitative research method with descriptive approach. The source of data in this study consists of primary and secondary data. Then the technique of collected data used interview, observation and documentary. The location of this study was conducted in the Primary Tax Office Meulaboh West Aceh. Based on the results of research in the discussion KPPP Meulaboh in improving performance attract taxpayers. First, productivity KPPP Meulaboh not achieve results in accordance with the vision and mission of the grounds are still no customer complaints. Second, the quality of service KPPP Meulaboh also not yet maximal, the reason there are still many queues. Third; The responsiveness of KPPP Meulaboh is not good, the responsibility of KPPP Meulaboh still not maximal in giving the requirement for the taxpayer. Further Accountability KPPP Meulaboh give good results, because the responsibility is carried out according to the procedures of KPPP Meulaboh. Keywords: performance, Primary Tax Office Meulaboh, taxpayers

scholarly journals Analisis Kualitas Pelayanan dalam Pencatatan AK 1 dalam Memberikan Kepuasan kepada Masyarakat pada Dinas Transmigrasi dan Tenaga Kerja Kabupaten Aceh Singkil

2020 ◽  
Vol 2 (1) ◽  
pp. 48-58
Author(s):  
Rizky Wiryadi ◽  
Marlon Sihombing ◽  
Isnaini Isnaini
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Human Resources ◽  
Research Method ◽  
Budget Allocation ◽  
Job Seekers ◽  
Descriptive Data ◽  
Research Site

As well as Factors that influence Service Quality in Recording AK I for job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. With the aim of this research is to find out the quality of service for recording I AK seen from Tangible (tangible) indicators, reliability (reliability), responsiviness (Assurance), Assurance (guarantee), and Emphaty (Empathy) in giving satisfaction to job seekers at the Transmigration and Manpower Agency Aceh Singkil Regency Work and Factors that Influence Service Quality in Recording AK I for job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. This research method uses descriptive qualitative research, to obtain an overview as the formulation of the existing problem and reveal the problem as it is in accordance with the existing reality through analysis of descriptive data from the results of interviews. The results of the study found several indicators of service quality that have not been well met, this was from the results of interviews and research observations at the research site. The reason is the lack of budget allocation and Allocation of Facilities and Infrastructure Supporting services from the Transmigration and Manpower Service to the Manpower sector which is responsible for the AK I. Recording service. Recommendations on the results of research are expected by the Transmigration and Manpower Service to establish AK I Registration Services Unit which has its own facilities and infrastructure. and fulfill human resources who are skilled in the field of services.

scholarly journals Public Service Quality Improvement Strategy by Cirebon City Government Regarding the Granting of Trade-Business-License

2021 ◽  
Vol 1 (2) ◽  
pp. 109-120
Author(s):  
R. Rohadin
Keyword(s):  
Qualitative Research ◽  
Public Service ◽  
Control Strategy ◽  
Research Method ◽  
City Government ◽  
Improvement Strategy ◽  
Online Data ◽  
Quality Improvement Strategy ◽  
Physical Evidence

This study aims to identify and analyze the strategy to improve trade business licensing (SIUP) services implemented by the Cirebon City Government. The research method used is the descriptive qualitative research method. Data was collected using interviews, observation, documentation, and online data searching techniques. The results of this study indicate that: 1. The quality of SIUP services has been running quite well but not optimal enough when viewed from the dimensions of reliability, physical evidence of service, responsiveness, assurance, and empathy. 2. To improve the quality of SIUP services, BPMPP and the Cirebon City government implement several strategies: core strategy, consequence strategy, customer strategy, control strategy, and cultural strategy. However, the customer strategy still needs to be reformulated because it has not shown satisfactory results. The conclusions of this study are: The quality of SIUP services is still not optimal. This is based on several indicators, e.g., first, In the dimension of reliability, has not been able to meet the timely issuance. Second, in terms of tangibles, the appearance of infrastructure and arrangement of licensing service rooms is quite good; Third, the assurance dimension has provided information certainty starting from the clarity of terms, procedures, and cost certainty.

scholarly journals PENEMPATAN PEGAWAI DI BADAN KEPEGAWAIAN DAERAH KOTA BANDAR LAMPUNG

2017 ◽  
Vol 2 (1) ◽  
Author(s):  
Almira Devita Putri ◽  
Entang AM ◽  
Candradewini Candradewini
Keyword(s):  
Qualitative Research ◽  
Research Method ◽  
Job Analysis ◽  
Educational Background ◽  
Job Description ◽  
Qualitative Research Method ◽  
Know How ◽  
Job Specification ◽  
Research Show

Skripsi ini merupakan hasil penelitian mengenai Penempatan Pegawai di Badan Kepegawaian Daerah Kota Bandar Lampung. Penelitian ini dilatarbelakangi oleh beberapa indikasi masalah dalam penempatan pegawai yang belum sesuai seperti latar belakang pendidikan dan hingga kini pelaksanannya lebih mengutamakan untuk mengisi kekurangan daripada memenuhi kualitas sesuai dengan yang dibutuhkan. Tujuan dari penelitian ini untuk mengetahui bagaimana penempatan pegawai di Badan Kepegawaian Daerah Kota Bandar Lampung. Penelitian ini mengacu pada teori yang dikemukakan oleh Tohardi (2002) mengenai dasar-dasar dalam penempatan yang terdiri dari Job Specification, Job Description, Kemampuan dan Kebutuhan. Penelitian ini dilakukan oleh penulis dengan menggunakan metode kualitatif. Dari hasil penelitian dan pembahasan yang dilakukan penulis menunjukkan bahwa terdapat dasar penempatan yang belum dipertimbangkan dengan baik yaitu Job Specification berupa belum ditetapkannya kualifikasi yang harus dipenuhi oleh pegawai secara merata, belum dipertimbangkannya Job Description, dan analisis kebutuhan pegawai yang belum sepenuhnya dipertimbangkan dalam penempatan pegawai. Adapun dasar penempatan yang telah dipertimbangkan dengan baik adalah kemampuan yang dimiliki seorang pegawai. Kesimpulan dari penelitian ini menunjukkan bahwa penempatan pegawai di Badan Kepegawaian Daerah Kota Bandar Lampung belum terlaksana dengan tepat. Saran dari penulis untuk penempatan pegawai di Badan Kepegawaian Daerah Kota Bandar Lampung adalah kepada pelaksana untuk membuat aturan pokok mengenai kualifikasi yang harus dipenuhi oleh pegawai dan menggunakan hasil analisis jabatan untuk memenuhi kualitas pegawai yang sesuai dengan kebutuhan.  ABSTRACT This thesis is the result of research on the Officer Placement at Bandar Lampung Regional Staff Department. The background of this research is based on some indications of problems appears in officers placement which are not suitable with their educational background and up to now the implementation prefers to fill the lack rather than meets the quality accordance with the required. The purpose of this research is to know how the placement of employees in Bandar Lampung Regional Staff Department. This research refers to theory explained by Tohardi (2002) about the basics in placement which consist of Job Specification, Job Description, Capabilities and Needs. This research uses qualitative research method.  From the results of the research and discussion conducted by the writer, it is indicate that there is a basic placement which have not been adequately considered yet, including Job Specification such as not determined yet the qualifications that must be met by employees as equally, the unconsidered Job Description, and officers’ needs analysis which have not been fully used in the placement of the officers. The placement basis which has been considered well is the ability of an officer. The conclusion of this research show that the employee placement in Bandar Lampung Regional Staff Department not completely worked precisely. The advices from writer about the placement of officers in Bandar Lampung Regional Staff Department are to implementers to make main regulation about the regarding to the qualifications should be met by the officers and using the results of job analysis to meets the quality of employees accordance with the needs.

scholarly journals The Strategy of Improving Complaint Management in Surakarta City Toward Society 5.0-Based Public Service

2021 ◽  
pp. 217
Author(s):  
Hana Ni’ma Rosida ◽  
Kristina Setyowati
Keyword(s):  
Qualitative Research ◽  
Content Analysis ◽  
Literature Review ◽  
Public Service ◽  
Research Method ◽  
City Government ◽  
Analysis Technique ◽  
The Government ◽  
Public Critique

The organization of public service is not free of public critique. The management of complaint is a factor that can improve public service quality. Complaining is important because it is the public’s expression that can result from public dissatisfaction with a product or a service. Moreover, to deal with Society 5.0 era, the government should provide a system to solve the problem. Therefore, this research aims to discuss the strategies taken by Surakarta City Government in managing complaint in Surakarta City toward a society 5.0-based public service. This research employed a qualitative research method. Technique of analysis used in this study was content analysis technique obtained through literature review. Based on the result of literature review, it can be seen that some strategies have been taken by Surakarta City Government, including, among others: improving the quality of human resource constituting public apparatuses; making policy; and providing complaining media.

scholarly journals Upaya Peningkatan Profesionalisme Karyawan Untuk Meningkatkan Kualitas Pelayanan Karyawan Abadi Hotel Jogja

2018 ◽  
Vol 9 (1) ◽  
Author(s):  
Heni Widyaningsih
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Research Method ◽  
Action Plan ◽  
Global Competition ◽  
Hotel Management ◽  
Standard Operating ◽  
Improve Service Quality

Abstract: In the midst of today's global competition it is important for every hotel employee to improve service in order to compete with other hotels. What the hotel management needs to do now is improve its quality through improving employee professionalism to make guests feel satisfied and loyal. Profession which is currently encouraged by Kemenpar in cooperation with Lembaga Sertifikasi Usaha (LSP) to conduct competency test, one of them is hotel. The formulation of the problem that can be drawn from this research is how to improve the professionalism of employees to improve service quality at Abadi Hotel Jogja. The purpose of this study is to find out how the efforts to increase the professionalism of employees to improve service quality at Abadi Hotel Jogja. The research method used in this research is descriptive qualitative research method. Efforts to increase the professionalism of employees in Abadi Hotel Jogja is by providing scholarships for education, training, application of Standard Operating Procedures (SOP) and action plan, and certification of competence for employees. Keywords: Employee Professionalism, Quality of Service, Hotel Abstrak: Di tengah kompetisi global saat ini penting bagi setiap karyawan hotel untuk meningkatkan pelayanan agar dapat bersaing dengan hotel lainnya. Apa yang perlu dilakukan oleh manajemen hotel saat ini adalah meningkatkan kualitasnya melalui upaya meningkatkan profesionalisme karyawan agar tamu merasa puas dan loyal. Profesi yang saat ini digenjot oleh Kemenpar bekerjasama dengan Lembaga Sertifikasi Profesi (LSP) untuk melakukan uji kompetensi, salah satunya adalah hotel. Rumusan masalah yang dapat ditarik dari penelitian ini adalah bagaimana upaya peningkatan profesionalisme karyawan untuk meningkatkan kualitas pelayanan di Abadi Hotel Jogja. Tujuan peneltian ini adalah untuk mengetahui bagaimana upaya peningkatan profesionalisme karyawan untuk meningkatkan kualitas pelayanan di Abadi Hotel Jogja. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian deskriptif kualitatif. Upaya peningkatan profesionalisme Karyawan di Abadi Hotel Jogja adalah dengan pemberian beasiswa pendidikan, mengadakan pelatihan, penerapan Standar Operasional Prosedur (SOP) dan action plan, serta sertifikasi kompetensi bagi karyawan. Kata Kunci: Profesionalisme Karyawan, Kualitas Pelayanan, Hotel

scholarly journals Persepsi Pelaku Usaha Mikro Kecil Menengah terhadap Kualitas Pelayanan Publik di Dinas Koperasi Kota Medan

2020 ◽  
Vol 2 (1) ◽  
pp. 79-88
Author(s):  
Adelia Rahmi Harahap ◽  
Nina Siti Salmaniah Siregar ◽  
Abdul Kadir
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Research Method ◽  
Administrative Reform ◽  
Information Board ◽  
Bureaucratic Reform ◽  
The City

This research was conducted in the field of UKM Empowerment of the Medan City Cooperative UKM Office, with the aim to determine the perceptions of Micro Business Actors on the quality of service in the field of UKM Empowerment of the Medan City Cooperative Office, to find out the factors that influence the quality of public services in the Field of UKM Empowerment of the Cooperative Office Medan City UKM. The research method used is a descriptive qualitative research method, with data collection techniques of observation, interviews and documentation. From the results of research by interviewing a number of SMEs, it is known that the perception of Micro Business Actors about the services of the Field of UKM Empowerment of the City of Medan SME Cooperative Office as a whole is satisfying. The theory used is a theory according to Zeithhaml, Pasuraman and Berry about the dimensions of service quality. The factors that affect service quality using indicators include: requirements, service time, costs / tariffs, implementing competencies and implementing behavior contained in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 16 of 2014 and adjusted based on the theories of Zeithhaml, Pasuraman and Berry. Regarding facilities and infrastructure, the Medan City Cooperative Office has not yet created an information board that contains information on technical or administrative requirements, so Business Actors can find out.

scholarly journals PERAN IKATAN PUSTAKAWAN INDONESIA (IPI) PROVINSI RIAU DALAM MENGEMBANGKAN KUALITAS SUMBER DAYA MANUSIA PUSTAKAWAN

2020 ◽  
Vol 15 (1) ◽  
pp. 115
Author(s):  
Vivi Avilia ◽  
Vita Amelia ◽  
Hadira Latiar
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Research Method ◽  
Education And Training ◽  
Scientific Activity ◽  
Library Management ◽  
Work Program ◽  
And Training

The Indonesian Librarian Association (IPI) Organization of Riau Province is one of the organizations that support the quality of human resources in the librarian profession, with the existence of a professional librarians organization can help librarians in improving library management to the maximum. This study aims to determine how the Role of the Indonesian Librarian Association (IPI) of Riau Province in Developing the Quality of Librarian Human Resources. The method used in this research is descriptive qualitative research method. This research was conducted by interviewing the management and members of the Riau Province Indonesian Librarian Association (IPI) based on three indicators, namely (1) Scientific Activities, (2) Education and Training, and (3) Riau Smart Program. The results of the interviews show that of the three work program indicators, the Indonesian Librarian Association (IPI) of Riau Province has not carried out its activities properly. In the Scientific Activity Indicator, IPI of Riau Province has conducted 5 activities that lead to the development of librarians' human resources. In the Education and Training Indicator, IPI of Riau Province has conducted 1 activity that leads to the development of librarian's human resources. In the Riau Smart Program Indicator, the Provincial IPI has carried out 1 activity that leads to the development of library human resources. So it can be concluded that the role of the Indonesian Librarian Association (IPI) of Riau Province in Developing the Quality of Librarian's Human Resources has not been carried out to the maximum.Keywords: Role, Librarian, Quality, Human Resources, Indonesian Librarian Association (IPI) of Riau Province.

scholarly journals Pemilihan Akun Media Sosial INSTAGRAM oleh HOLIDAY INN Bandung

2017 ◽  
Vol 9 (2) ◽  
pp. 153
Author(s):  
Ajeng Jayanti Satyadewi ◽  
Hanny Hafiar ◽  
Aat Ruchiat Nugraha
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Quality Of Service ◽  
Process Planning ◽  
Research Method ◽  
Planning Process ◽  
Circular Model ◽  
Engagement Process ◽  
Communication Planning

<p><em><em>The development of information technology in the hospitality institute is very important to be adopted in order to improve the quality of service to prospective customers.  The purpose of this study was to determine the communication planning, through the process of share, optimize, manage, and engage in @holidayinnbandung Instagram. The research method is descriptive qualitative research methods and the foundation of the concept is The Circular Model of SOME. The results showed, the planning of communication via Instagram @holidayinnbandung is quite optimal, sharing process of Instagram selection motivated by the successful use of hash tags by international IHG. Optimizing the planning process starting from the promo to be made by optimizing the content is done by looking at the aspects of a photo and caption. Engagement process planning is done using the brand influencers and create content that is attractive to be able to entertain and interact with the followers.</em></em></p>

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

2016 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Masrukin Masrukin ◽  
Hermanto Hermanto
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Error Rate ◽  
Research Method ◽  
Statistical Test ◽  
Quality Factors ◽  
Public Companies ◽  
Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

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