scholarly journals Faktor-Faktor yang berhubungan dengan Pencapaian Kepuasan Layanan Masa Nifas

2021 ◽  
Vol 21 (2) ◽  
pp. 612
Author(s):  
Dewi Susilawati ◽  
Nur Fadjri Nilakesuma
Keyword(s):  
Service Quality ◽  
Client Satisfaction ◽  
Education Level ◽  
External Factors ◽  
Service Satisfaction ◽  
Analytic Description ◽  
Internal Factors ◽  
Factors Associated ◽  
Level Of Satisfaction ◽  
Postpartum Mothers

One of the measuring tools for midwifery services is said to be of quality if a midwifery service can satisfy the client according to the level of satisfaction. Client satisfaction is influenced by internal factors and external factors. Internal factors come from the client himself (age, education, pregnancy distance, parity, and occupation) and external factors such as actions given by health workers. Client satisfaction is not only the responsibility of top management but has become the culture and commitment of all employees. The lower the quality of health services, the lower the level of patient satisfaction. The purpose of the study was to determine the factors associated with the achievement of postpartum service satisfaction. This type of research is an analytic description with a cross-sectional design. The sample of this study was postpartum mothers who received services from pregnancy to childbirth by midwives at Independent Practice Midwives (PMB) in Agam and Pasaman Regencies. The sampling technique was using accidental sampling with a period of 1 month, namely from July 1 to July 31, 2020, as many as 69 postpartum mothers. The data is processed by computer. Analysis of the data using the Chi-Square test. The results showed that the factors associated with postpartum service satisfaction were age, education level and service quality. Meanwhile, for parity and work factors, there is no relationship with postpartum service satisfaction. This study concludes that the variables associated with postpartum service satisfaction are age, education level and service quality, while parity and workers have no relationship with the respondent's level of satisfaction with the services they provide.

scholarly journals Analisis Tingkat Kepuasan Pasien BPJS Pada Pelayanan Kefarmasian Di Apotek Klinik SATKES PUSDOKKES MABES POLRI

2020 ◽  
Vol 1 (02) ◽  
pp. 29
Author(s):  
Okpri Meila
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Pharmaceutical Services ◽  
Service Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Quota Sampling

Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to determine the level of BPJS patient satisfaction and dimensions affect the level of satisfaction with pharmaceutical services provided in Drugstore Clinic Satkes Pusdokkes Headquarter Police. This reasearch was conducted the data of patients who were treated and carried out in cross sectional, by distribution questioner and analyzed descriptive. Reasearch subjects were teken by quota sampling technique. The level of satisfaction of this study was measured based on five dimensions of service quality and analyzed using percentase and likert scalet. The results of the showed that patients who were treated at the Drugstore Clinic Satkes Pusdokkes Headquarter Police were satisfied with the services provided by the services provided Keyword : Satisfaction level, pharmaceutical services, BPJS

scholarly journals Factors associated with Integrated Counselling and Testing Center (ICTC) service satisfaction: experience from Chandigarh, India

2017 ◽  
Vol 13 (1) ◽  
pp. 229-234
Author(s):  
Mahesh Devnani ◽  
Anil Kumar Gupta ◽  
Ajay Wanchu ◽  
Rakesh K Sharma
Keyword(s):  
Information Access ◽  
Service Satisfaction ◽  
Satisfaction Level ◽  
Factors Affecting ◽  
Factors Associated ◽  
Level Of Satisfaction ◽  
System P ◽  
Testing Center ◽  
Post Graduate Institute

Background & Objectives: People while availing services at Integrated Counselling and Testing Centers (ICTC) face a lot of administrative and procedural problems which affect their level of satisfaction. This study was conducted at ICTC, Post Graduate Institute of Medical Education and Research, Chandigarh; within the scope of a larger research evaluating the “Quality of Infrastructure and Services available to PLHA”; to analyze the user’s perception about quality of services and factors affecting satisfaction level. Materials & Methods: Exit interviews of 50 randomly selected ICTC clients were conducted with structured questionnaire containing five groups of questions and questions on waiting time and satisfaction level. A scoring system was devised. The satisfaction level was cross matched with group questionsResults:  The mean group scores of five groups of questions were: Information, access & guidance for services (42.5%), Behaviour of counsellors (94%), Quality of counselling (77.28%), Physical facilities (65.5%), Confidentiality, discrimination and grievance redressal (67%). All respondents said that counsellors were respectful and 91% found the behaviour of counsellor supportive & helpful, 80% reported that they understood everything that counsellor said. Eighty percent rated satisfaction level as satisfactory or above (6% very satisfactory, 74% satisfactory), 18% indifferent and 2% very dissatisfied. Factors found to be associated with client satisfaction level were counsellor’s response to the concerns and worries of clients up to their satisfaction (p=0.009), illumination in ICTC (p=0.04), knowledge of grievance redressal system (p=0.04) and total time spent in ICTC (p=0.03).Conclusion: This study provided user’s perspective about ICTC service and revealed the factors associated with ICTC service satisfaction level. Better quality ICTC Services can be provided by addressing these factors.

Partisipasi Masyarakat dan Keberhasilan Pengembangan "Kampoeng Wisata Cinangneng" Desa Cihideung Udik, Kecamatan Ciampea, Kabupaten Bogor

2020 ◽  
Vol 4 (5) ◽  
pp. 695
Author(s):  
Destiyana Sundari ◽  
Ratri Virianita
Keyword(s):  
Success Rate ◽  
Community Participation ◽  
Education Level ◽  
External Factors ◽  
Internal Factors ◽  
Internal And External Factors ◽  
The Relationship

ABSTRACTThe success in developing "Kampoeng Wisata Cinangneng (KWC)" can be seen from how the community participated in it. The purpose of this study was to analyze the level of community participation in developing “KWC”, analyze internal and external factors related to the level of community participation, analyze the success of “KWC”, and analyze the relationship between the level of community participation and the success of “KWC” development. This research was conducted in "Kampoeng Wisata Cinangneng", Cihideung Udik Village, Ciampea District, Bogor Regency. Respondents in this study were 50 people from Cihideung Udik Village who participated in the Development of “KWC”. The study showed that age (rs -0,288 ; p<0,05) and education level (rs 0,364 ; p<0,05) as internal factors are correlated to comunity participation stage (rs -0,160 ; p>0,005). Allso, correlation showed that external factors and the level of community participation (rs 0.562 ; p<0.05), such as the influence of driving actors (rs 0.508 ; p<0.05) and supporting facilities (rs 0.453 ; p<0.05). But, there is no correlation between the level of community participation and the success rate of developing "KWC" (rs 0.164 ; p>0.05). Although, there is correlation between of benefits of community participation stage and the success rate of developing “KWC” (rs 480 ; p<0.05). Keywords: society participation, the success of developing a “Kampoeng Wisata Cinangneng”. ABSTRAK                     Keberhasilan dalam mengembangkan “Kampoeng Wisata Cinangneng (KWC)” dapat dilihat dari seberapa berperannya masyarakat ikut berpartisipasi di dalamnya. Tujuan dari penelitian ini adalah untuk menganalisis tingkat partisipasi masyarakat dalam mengembangkan “KWC”, menganalisis faktor internal dan eksternal yang berhubungan dengan tingkat partisipasi masyarakat, menganalisis keberhasilan “KWC”, dan menganalisis hubungan antara tingkat partisipasi masyarakat dan tingkat keberhasilan pengembangan “KWC”. Penelitian ini dilakukan di “Kampoeng Wisata Cinangneng” Desa Cihideung Udik, Kecamatan Ciampea, Kabupaten Bogor. Responden dalam penelitian ini sebanyak 50 orang masyarakat Desa Cihideung Udik yang berpartisipasi dalam Pengembangan “KWC”. Penelitian ini menunjukkan bahwa umur (rs -0.288 ; p<0,05) dan tingkat pendidikan (rs 0,364 ; p<0,05) sebagai faktor internal berhubungan dengan tingkat partisipasi masyarakat (rs -0,160 ; p>0,005). Demikian juga, terdapat hubungan antara faktor eksternal dan tingkat partisipasi masyarakat (rs 0,562 ; p<0,05), seperti pengaruh aktor penggerak (rs 0,508 ; p<0,05) dan fasilitas pendukung (rs 0,453 ; p<0,05). Tetapi, tidak terdapat hubungan antara tingkat partisipasi masyarakat dan tingkat keberhasilan pengembangan "KWC" (rs 0,164 ; p>0,05). Meskipun, terdapat hubungan antara tahap menikmati hasil partisipasi masyarakat dan tingkat keberhasilan pengembangan "KWC" (rs 480 ; p<0,05). Kata kunci: keberhasilan pengembangan “Kampoeng Wisata Cinangneng”, partisipasi masyarakat

scholarly journals Strategi Pedagang Kaki Lima Di Kawasan Kuliner Pantai Tak Berombak (Ptb) Kecamatan Turikale Kabupaten Maros

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Bermanto Joyful Nimpa
Keyword(s):  
Social Networks ◽  
Development Strategy ◽  
Education Level ◽  
Business Development ◽  
External Factors ◽  
High School Education ◽  
Age Group ◽  
Capital Social ◽  
Internal Factors ◽  
Street Vendors

This study  aims to: (1) To identify and analyze the characteristics of street traders in Culinary Region Pantai Tak Berombak (PTB) Turikale District of Maros Regency. (2) To identify and analyze the factors that influence the development of enterprises in the Culinary Region Pantai Tak Berombak (PTB) Turikale District of Maros Regency. (3) To know and analyze the business development strategy carried out in order to develop optimally. Results showed (1) Characteristics of Street Vendors by age in Culinary Region Pantai Tak Berombak (PTB) Turikale District of Maros Regency dominated by the age group between 31-45 years. According to the education level is dominated by street vendors who had high school education. While the characteristics of street vendors by sex that most street vendors male. (2) Internal factors (knowledge and services) as well as external factors (location and personality) are factors that influence the development of enterprises Street Vendors Culinary Region Pantai Tak Berombak (PTB) Turikale District of Maros Regency. (3) Business development strategies that do street vendors can develop optimally, due to social capital, social networks and management.

scholarly journals FACTORS AFFECTING COMPETITIVENESS OF VIETNAM BANK FOR AGRICULTURE AND RURAL DEVELOPMENT IN BA RIA - VUNG TAU PROVINCE

2020 ◽  
Vol 37 (01) ◽  
Author(s):  
PHAM XUAN GIANG ◽  
NGUYEN NGUYEN PHUONG
Keyword(s):  
Service Quality ◽  
Rural Development ◽  
External Factors ◽  
Marketing Capability ◽  
Internal Factors ◽  
Factors Affecting ◽  
Research Results ◽  
Internal And External Factors

Enterprises’competitiveness determines the performance of businesses in general and banks in particular. Therefore, among internal and external factors impacting on businesses, internal factors play decisive roles. As the survey responded by 200 bank staffs of Vietnam Bank for Agriculture and Rural Development in Ba Ria- Vung Tau province (Agribank Ba Ria- Vung Tau) on October 2018 then analyzed via SPSS 20, there’re 05 internal factors affecting its competitiveness: marketing capability, technologcial capability, brand, service quality and professional compentence. Accordingly, 5 implications are suggested based on the research results in order to increase the competitiveness of Agribank Ba Ria-Vung Tau.

scholarly journals Factors That Influence Consumer Decisions in Purchasing Bakso in the City of Banda Aceh

2019 ◽  
Vol 6 (4) ◽  
pp. 553
Author(s):  
Hanum Vini Meiliza ◽  
Suyanti Suyanti ◽  
Agussabti Agussabti
Keyword(s):  
Significant Influence ◽  
Education Level ◽  
External Factors ◽  
Purchasing Decisions ◽  
Internal Factors ◽  
Consumer Decisions ◽  
Product Location ◽  
The City ◽  
Banda Aceh

The purpose of this study was to determine the factors that influence consumers in buying culinary called bakso (meatball) in the city of Banda Aceh. The results of this study explained that the characteristics of consumers who make decisions in purchasing bakso in Banda Aceh were female by 84%, aged 31-40 years by 52%, married by 90%, Strata 1 education level by 64%, working as a housewife by 41%, earning Rp. 1.000.000 – Rp. 3.000.000 per month by 35%, and originated from Banda Aceh by 70%. The results of this study explained that the factors that influence the decisions in purchasing bakso in Banda Aceh were external factors, namely price, product, location, promotion, and service, as well as internal factors namely motivation. Overall, these six factors are positive and altogether have a significant influence on purchasing decisions. However, partially, the significant effect on purchasing decisions is only three variables, namely price, service, and motivation.

Understanding Binge Triggers

2015 ◽  
Author(s):  
Robin F. Apple ◽  
W. Stewart Agras
Keyword(s):  
Binge Eating ◽  
Social Factors ◽  
External Factors ◽  
Self Assessment ◽  
Internal Factors ◽  
Factors Associated ◽  
Assessment Questions

Chapter 8 discusses understanding binge triggers, including factors associated with binge eating (external factors, social factors, internal factors), thoughts, homework, and self-assessment questions.

scholarly journals Identification and Prioritisation of Impact Factors in Quality Service of ICICI Bank with Special Reference to Urban Cities of Telangana State

2019 ◽  
Vol 8 (9S3) ◽  
pp. 61-64
Keyword(s):  
Service Quality ◽  
Special Reference ◽  
Client Satisfaction ◽  
Likert Scale ◽  
Service Satisfaction ◽  
Impact Factors ◽  
Quality Service ◽  
Bank Branches ◽  
Retail Service ◽  
Telangana State

The research mainly deliberates to examine the influencing level of governing client retail service satisfaction towards ICICI banking. A five point likert scale was used to construct the questionnaire with 21 multivariate questions and collected data from 502 respondents, correlation and regression were the tools of statistics used to measure the level of impact of the factors on client satisfaction. Inferences were drawn based on the findings of the study. Questions were framed based on the SERVQUAL dimensions to examine consumer service quality provided by ICICI bank in Hyderabad, Rangareddy and Medak districts and data was collected from concerned account holders in the bank branches. Correlation and regression were used as the tools of analyses. According to the inferences drawn there is a mere influence of the quality service factor dimensions and the client contentment level which was considered very significant. The banks to make a increased client share in the dynamic market has to focus in the stunted areas of development and strengthen their client force.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

TINGKAT KEPUASAN PESERTA LELANG TERHADAP PELAYANAN TEMPAT PELELANGAN IKAN (TPI) MORODEMAK

2019 ◽  
Vol 13 (2) ◽  
pp. 122-130
Author(s):  
Dian ayunita Nugraheni nurmala Dewi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Gap Analysis ◽  
Quality Measurement ◽  
Service Satisfaction ◽  
Importance Value ◽  
Auction House ◽  
Participant Satisfaction ◽  
And Performance ◽  
Descriptive Method

Objectives of this study were analyze fish auction participant satisfaction to auction services in TPI Morodemak, analyze attributes effect, services that fit to service quality measurement, and analyzed fish auction participants perception to performance and importance for fish auction house Morodemak services. Used descriptive method and purposive sampling with 49 respondents consists of commercial fishmongers, traditional fishmongers, purse seine owners, and boat lift net owners as fish auction participant. Satisfication measurement used Customer Satisfication Index (CSI), Importance and Performance Analysis (IPA) and gap analysis. Results from this study were value CSI 20% (0.2) indicate the auction participants dissatisfied with the services provided, IPA show there are four attributes should be develop, two elements have not been completed based on measurement requirements of service satisfaction, gap value average -0.05 means the auction participants were not satisfied with the performance of TPI services because the performance value was lower than the importance value.

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