scholarly journals A Study on CRM Practices of Telecom Sector with Special Reference to BSNL

2020 ◽  
Vol 8 (3) ◽  
pp. 20-28
Author(s):  
H Manjula Bai
Keyword(s):  
Value Added ◽  
Customer Complaints ◽  
Descriptive Research ◽  
Customer Care ◽  
Level Of Satisfaction ◽  
Timely Response ◽  
Tariff Rates ◽  
To Come ◽  
Fact Finding ◽  
Telecom Sector

This paper is designed to study the CRM practices followed by BSNL. BSNL is seriously planning to come out of the bureaucratic mold and the organization structurally and operational to enhance customer relations and the largest subscribers base, technical strengths, and infrastructural assets. In this context, the philosophy and practices of CRM merit due consideration in the revival plan. The present study proposed to examine the CRM issues in case of BSNL. Typical elements that constitute customer satisfaction, value-added service, difficulties in tariffs, customer care, and timely response to customer complaints and to study the consumer opinion about tariff rates of SNL, Analyzing the awareness to BSNL subscribers about the facilities. Creating awareness of BSNL subscribers about the facilities in prepaid and postpaid connections. For the study, the researcher has selected 50 respondents who are aware of the SNL telecom industry. A descriptive research methodology is used to conduct the study. It includes surveys and fact-finding inquiries of a different kind. It focused on the problems or the benefits availed from BSNL. All levels of customers were surveyed by using a questionnaire, and the level of satisfaction or dissatisfaction from BSNL was studied. Finally, the detailed information about the benefits they had received was also considered... Finally, it attempts to offer suggestions to the customers to educate much more about CRM practices of BSNL.

scholarly journals A Study on Customer Awareness towards Pradhan Mantri Bharatiya Jnanaushadi Kendra’s with Reference to Shimoga

2021 ◽  
Vol 9 (1) ◽  
pp. 1-10
Author(s):  
H Manjula Bai
Keyword(s):  
Low Cost ◽  
Personal Income ◽  
Satisfaction Level ◽  
Generic Medicines ◽  
Descriptive Research ◽  
The People ◽  
Level Of Satisfaction ◽  
Successful Solution ◽  
People’S Perception ◽  
Fact Finding

This paper is designed to check Customer Awareness towards Pradhan Mantri Bharatiya Jnanaushadi Kendra’s. This study is finished to understand the knowledge, perception and attitude of individuals and patients towards generic medicines provided by the govt. At low cost through Jan Aushadhi Medical Stores, which supports and helps the people below the personal income. This helps to spot the problems faced by people and also helps to make your mind up and to relinquish solutions regarding the matter that, not every-one is aware of the schemes implemented by the govt. For the welfare of the people below the personal income. The successful solution is taking measures like campaigns, educating the people to form them more alert to the Jan Aushadhi Medical Store. The study target the degree of knowledge of individuals about Jan Aushadhi Medical Store, the people’s awareness of Jan Aushadhi Medical schemes, to understand the willingness of individuals to shop for generic medicines, to review the understanding and people’s perception on generic medicines, to study the satisfaction level of consumers towards quality, price, availability, accessibility, acceptability, affordability of those medicines and to understand about how the govt. Initiative measures reach among the people. For the study’s aim, the researcher has selected 50 respondents who are aware of the PMBJPK. Descriptive research methodology is employed to conduct the study. It includes survey and fact-finding inquiries of various kinds. It focused on the issues of the advantages availed from PMBJPK. All levels of shoppers were surveyed by using a questionnaire and also, the level of satisfaction or dissatisfaction from PMBJPK was studied. Finally, the detailed information about the advantages they had received was also considered... Finally, it attempts to supply suggestions to the purchasers to teach way more about PMBJPK.

scholarly journals A Study on Role of Multispecialty Hospitals in Healthcare with Special Reference to Metro Hospital Shimoga

2021 ◽  
Vol 9 (3) ◽  
pp. 16-24
Author(s):  
H Manjula Bai
Keyword(s):  
Special Reference ◽  
Business Strategies ◽  
Healthcare Sector ◽  
Management Skills ◽  
Descriptive Research ◽  
Use Of Technology ◽  
Level Of Satisfaction ◽  
Fact Finding ◽  
Effective Use

This paper is designed to study the role of multispecialty hospitals in improving the healthcare system in the economy. The study is based with special reference to METRO Hospital in Shimoga. This study is done to assess the types and components of technology used in the multispecialty hospital which has helped lots of patients in improving their healthcare and saved their lives. The study aims to understand the nature of growth and market structure in the Healthcare Sector, to know the recent trends in the present Hospital scenario, to study the opportunities and challenges in Hospital scenario, to know the marketing and business strategies of the Metro hospital and to know the implementation of technology in Metro. The study focus on the degree of management skills that the hospital utilise in effective use of technology... For the purpose of the study, the researcher has selected 50 respondents who are the patients (Both Inpatients and Outpatients) of the hospital... Descriptive research methodology is used to conduct the study. It includes survey and fact finding enquiries of different kind. It focused on the problems or the benefits availed from the hospital. All patients of various category in the Hospital were surveyed by using questionnaire and the level of satisfaction or dissatisfaction from Hospital was studied. Finally the detailed information about the benefits about the Hospital were considered... Finally, it makes an attempts to offer suggestions to the management of the hospital, regarding how better they can do to improve the management of the Hospital.

scholarly journals System Information Audit with COBIT 4.1 and Balanced Scorecard Framework (Case Study: PT. Boga Dimsum Indonesia)

2018 ◽  
Vol 2 (2) ◽  
pp. 560-565
Author(s):  
Handy Ghasali ◽  
Kevin Christianto
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
Value Added ◽  
Field Work ◽  
Customer Complaints ◽  
Technology Governance ◽  
Descriptive Research ◽  
Information Technology Governance ◽  
Efficiency And Effectiveness

The advancement of information technology has led people more easily to connect with each other and provide value added in the form of efficiency and effectiveness that produce something for meeting purposes, record customer complaints, answer customer questions, convey information to customers, provide warranty, and seek profit by this utilization. The reason for the audit of SI in this study is PT. Boga Dimsum Indonesia where the company needs an audit on the inventory and accounting intregrated system because there is an error in the purchase application. In this research, the method used is qualitative research method that is research about descriptive research and tend to use analysis. The purpose of the audit is to know whether the information technology governance applied by PT. Boga Dimsum Indonesia has gone well. The research consists of 4 stages: planning, Field Work, Reporting, Follow Up. Based on the results of this study can be concluded that the IT functions contained in PT. Boga Dimsum Indonesia is not yet optimal.  

An Analysis of Effectiveness and Challenges in Implementation of Employee Retention Management System (ERMS) in Hotel Industry of Pune City

2015 ◽  
Vol 1 (2) ◽  
Author(s):  
Sanjay Kumar M. Gaikwad ◽  
Kiran Shende
Keyword(s):  
Succession Planning ◽  
Employee Retention ◽  
Attrition Rate ◽  
Compensation Management ◽  
Descriptive Research ◽  
Retention Management ◽  
Effective System ◽  
Skilled Personnel ◽  
To Come ◽  
Fact Finding

The rapid growth in Pune city has created a great demand for the hospitality skilled personnel but has resulted in a high attrition rate in recent years. Hotels now days are focusing upon certain Human Resource practices pertaining to areas of Turnover Management, Retention Management, Talent Management, Succession planning, Compensation Management, Motivation Techniques, Work Life Balance etc. The study is in a category of descriptive research and has studied various existing practices of ERM System followed by hotels in Pune city and will include surveys by means of a questionnaire and fact finding enquiries of different kinds. HR department of the hotel not only has to come up with effective system to ensure employee satisfaction but also have to make a conscious effort to cope up with the challenges pertaining to employee retention. Hotels in Pune could adopt effective ERM System which has a great impact on stay back of employees.

BANKACILIKTA MÜŞTERİ İLİŞKİLERİ YÖNETİMİNİN MÜŞTERİ SADAKATİNE ETKİSİ

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Fikret GÜMÜŞBUĞA
Keyword(s):  
Customer Loyalty ◽  
Random Sampling ◽  
Management System ◽  
Care Management ◽  
Sampling Method ◽  
Simple Random Sampling ◽  
Face To Face ◽  
Descriptive Research ◽  
Customer Care ◽  
Research Type

This study mainly focuses on customer care management and customer loyalty. Even though there are many experiential studies about customer care management and customer loyalty system, the lack of studies on customers in Karabük and Safranbolu locally, has leaded to focus on this study. Thus, this study mainly focuses on the influence of customer care treatments of banks in Karabük and Safranbolu on customer loyalty. Descriptive research type was used in the study. In this study simple random sampling method was used which is one of the probability sampling method, face to face surwey to all 726 participants was used for the study. As the result of the experiential study, the attendance and influence of customer care management and loyalty systems have been comparatively low, but it has been figured out that customer care management system influences customer loyalty level.

Pelestarian Terbitan Berkala Koleksi Perpustakaan Nasional Republik Indonesia dengan Metode Penjilidan “Malaysia”

2021 ◽  
Vol 28 (1) ◽  
pp. 15-25
Author(s):  
Damaji Ratmono
Keyword(s):  
Field Research ◽  
Future Generations ◽  
Literature Study ◽  
National Library ◽  
Advantages And Disadvantages ◽  
Descriptive Research ◽  
History Of ◽  
Research Interviews ◽  
To Come ◽  
Insight Into

Preservation of library materials or library collections is an effort made so that library materials can be used by future generations. This paper describes the "Malaysian" binding method used by the Sub Division of Technical Binding Materials of the National Library of Indonesia in preserving the collection of periodicals such as tabloids and newspapers. Apart from that, this paper also describes some of the advantages and disadvantages seen in the use of the "Malaysian" method as well as the early history of using this method in preserving the collection of periodicals in the National Library of Indonesia. This writing aims to make readers, especially library managers, know and gain insight into the "Malaysian" binding method. This writing method is through descriptive research with a qualitative approach. Methods of data collection are carried out through the field research, interviews, and literature study. The results show that the National Library of Indonesia uses this method after studying it from Malaysia in May 1990. From observations it is also known that this method has several advantages, namely the binding result is stronger, the collection is more preserved, the binding can be assembled and has an aesthetic side. Meanwhile, the disadvantages of this binding method are that the process tends to be longer, more expensive, cannot be put on too many shelves because the collection will shift backwards, the pages tend to come off easily if the stitches are not strong enough, and can only be used in binding periodical collections.

The Effects of Prepaid Metering Systems on Customer Satisfaction in Niger State, Nigeria

2021 ◽  
Vol 2 (2) ◽  
Author(s):  
Ayooluwa Femi Aribisala ◽  
Musa Mohammed
Keyword(s):  
Customer Satisfaction ◽  
Regression Models ◽  
Response Rate ◽  
Spearman Correlation ◽  
Electricity Use ◽  
Customer Care ◽  
Level Of Satisfaction ◽  
Multiple Regression Models ◽  
The Relationship ◽  
Structured Questionnaire

Energy consumers in Nigeria have long complained about Distribution Companies' unfair billing practices, exorbitant monthly electricity bills resulting from meter estimation rather than accurate meter reading and calculation based on uninterrupted electricity use. The objectives of the study were to establish the relationship between the prepaid metering system and customer satisfaction; and to evaluate the level of satisfaction with respect to the usage of the prepaid metering system in Niger State, Nigeria. In carrying out the study, the structured questionnaire was administered to 393 randomly chosen respondents drawn from prepaid meter users, out of which 344 responded generating a response rate of 87.5%. The data derived were subjected to spearman correlation and multiple regression models. The major findings from the study showed a significant, moderate and positive relationship between the prepaid metering system and customer satisfaction. Additionally, three significant predictors, Affordability, Availability and Flexibility with p < .01 are statistically significant. Further findings from descriptive statistics revealed that users had the highest level of satisfaction with the privacy they had as a result of no meter readers and no accumulated. The study concluded that there exist a positive and beneficial link between the prepaid metering system and customer satisfaction. The study therefore recommends the provision of a smart metering system, good customer care units and a marketing campaign for better knowledge of the prepaid metering system.

scholarly journals Coal cluster as a structural factor in the development of Kuzbass

2021 ◽  
Vol 315 ◽  
pp. 04004
Author(s):  
Yuri Fridman ◽  
Galina Rechko ◽  
Olesya Khokhrina
Keyword(s):  
Value Added ◽  
Economic Transformation ◽  
Coal Industry ◽  
Macroeconomic Conditions ◽  
Employment Dynamics ◽  
The Status ◽  
Analysis Of Dynamics ◽  
To Come ◽  
The Stability ◽  
Negative Factors

The article contains the results of the analysis of dynamics and structural transformations of employment and production of gross value added (GVA), carried out by the authors on the material of Kuzbass. The study was carried out using the shift-share analysis for 2007–2018. We can state that the employment dynamics, which was negative during this period, was determined primarily by regional factors. The dynamics of GVA was influenced by national (positive) and regional (negative) factors. The contribution of structural shifts to the growth of GVA over the past decade was negative and insignificant, and the decline in the number of employed occurred with a scarcely changed employment pattern. The coal cluster remains the core of the Kuzbass economy and retains the status of its most efficient sector – there are no obvious candidates for the role of a new leader. Meanwhile, the high dependence of the coal industry on external macroeconomic conditions, fluctuations in world markets, makes the strategic outlook of the entire region's economy vulnerable and unstable. Therefore, it is important to find and implement such model of the socio-economic transformation of Kuzbass, which will help protect and ensure the stability of the region for decades to come.

scholarly journals Implikasi Penerapan Undang-Undang Nomor 11 Tahun 2016 Tentang Pengampunan Pajak (Tax Amnesty) Dalam Meningkatkan Kepatuhan Wajib Pajak

2017 ◽  
Vol 7 (1) ◽  
pp. 1
Author(s):  
Agus Saiful Abib ◽  
Efi Yulistyowati ◽  
Amri Panahatan Sihotang
Keyword(s):  
Secondary Data ◽  
Fiscal Year ◽  
Tax Revenue ◽  
Short Term ◽  
Descriptive Research ◽  
Tax Amnesty ◽  
The Government ◽  
To Come ◽  
National Tax

<p>Tahun 2016, pemerintah mengeluarkan kembali kebijakan <em>Tax</em> <em>Amnesty </em>yang dituangkan dalam Undang-Undang Nomor 11 Tahun 2016 tentang Pengampunan Pajak. Pengampunan Pajak (<em>Tax</em> <em>Amnesty)</em> ini diharapkan dapat meningkatkan penerimaan pajak dalam jangka pendek melalui pembayaran uang tebusan, meningkatkan penerimaan pajak dalam jangka panjang melalui perluasan basis data pemajakan, meningkatkan kepatuhan Wajib Pajak, transisi ke sistem perpajakan baru yang lebih kuat dan adil, dan mendorong rekonsiliasi perpajakan nasional. Sehubungan dengan hal tersebut, untuk mengetahui apakah program <em>Tax</em> <em>Amnesty</em> Indonesia Tahun 2016 berhasil atau tidak, khususnya dalam meningkatkan kepatuhan wajib pajak, maka perlu dilakukan penelitian tentang : “Implikasi Penerapan Undang-Undang Nomor 11 Tahun 2016 tentang Pengampunan Pajak (<em>Tax</em> <em>Amnesty</em>) dalam Meningkatkan Kepatuhan Wajib Pajak”. Adapun permasalahan yang akan dibahas adalah bagaimana implikasi penerapan Undang-Undang Nomor 11 Tahun 2016 tentang Pengampunan Pajak<em> (Tax</em> <em>Amnesty)</em> dalam meningkatkan kepatuhan Wajib Pajak ? Berdasarkan implikasi tersebut, maka bagaimana sebaiknya pengaturan perpajakan yang akan datang ? Berdasarkan permasalahan tersebut jenis penelitian ini adalah yuridis normatif yang akan dikaji dengan pendekatan perundang-undangan, spesifikasi penelitiannya diskriptif analitis, data yang dipergunakan data sekunder, yang dianalisis secara kualitatif. Hasil penelitian menunjukkan bahwa implikasi penerapan Undang-Undang Nomor 11 Tahun 2016 tentang Pengampunan Pajak<em> (Tax</em> <em>Amnesty)</em> dapat meningkatkan kepatuhan Wajib Pajak, dan berdasarkan implikasi tersebut SE Dirjen Pajak No. SE - 06/PJ/2017 seharusnya tidak hanya untuk tahun pajak 2017 saja, tetapi juga untuk tahun-tahun yang akan datang. Di samping itu perlu ada peraturan yang mengatur tentang pengawasan terhadap pelaksanaan hak Wajib Pajak.</p><pre>In 2016, the government re-issue the Tax Amnesty policy as outlined in Law Number 11 Year 2016 on Tax Amnesty. The Tax Amnesty is expected to increase tax revenue in the short term through ransom payments, increase tax revenues over the long term through the expansion of taxation databases, increase taxpayer compliance, transition to a stronger and more just tax system, and encourage national tax reconciliation. In relation to this matter, to find out whether the program of Tax Amnesty Indonesia Year 2016 succeed or not, especially in increasing taxpayer compliance, it is necessary to do research on: "Implications Implementation of Law Number 11 Year 2016 on Tax Amnesty in Improving Taxpayer Compliance ". The problem to be discussed is how the implications of the implementation of Law Number 11 Year 2016 on Tax Amendment (Tax Amnesty) in improving taxpayer compliance? Based on these implications, then how should the taxation arrangements to come? Based on the problem, this type of research is normative juridical which will be studied with the approach of legislation, the analytical descriptive research specification, the data used secondary data, which analyzed qualitatively. The result of the research shows that the implication of the implementation of Law Number 11 Year 2016 on Tax Amnesty can improve Taxpayer compliance, and based on the implication of SE Dirjen Pajak No. SE - 06 / PJ / 2017 should not only be for the fiscal year 2017 alone, but also for the years to come. In addition, there should be a regulation that regulates the supervision of the implementation of taxpayers' rights.</pre>

scholarly journals Triple bottom line of the CSR concept and its reporting

2021 ◽  
Vol 129 ◽  
pp. 07001
Author(s):  
Jaroslav Belas ◽  
Katarina Zvarikova
Keyword(s):  
Developing Countries ◽  
Literature Review ◽  
Value Added ◽  
Developed Countries ◽  
Theoretical Background ◽  
Three Dimensions ◽  
Bottom Line ◽  
Non Profit ◽  
To Come ◽  
Frequent Problem

Research background: The global situation is alarming. Many scholars, politicians, non-profit organizations and journalists worldwide remind of these arising problems. Sustainability seems to be the only solution, and also many companies try to do their best to contribute to this issue. Purpose of the article: CSR is considered a valuable tool in many fields – profit, stakeholders, and environmental dimensions. All these dimensions are characterized by their specifics, but it is proven that CSR positively impacts all of them. But the frequent problem is that although the companies are aware of the stakeholders´ importance, they are not able to report their activities or report them in an understanding way. Methods: Methods of the literature review is used for the theoretical background to understand the importance of three dimensions of CSR. Method of analysis is used to analyze of GRI index. Findings & Value added: Literature review proves the importance of CSR towards all three dimensions. According to analysis of the DRI index, it is evident, that not only organizations from developed countries have reported, but also organizations from developing countries had become reporting. Following the result of our analysis, we can see that 1 694 organizations from 80 countries try to come close to stakeholders and want to inform them about their activities.

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