scholarly journals IMPLEMENTASI ETIKA BISNIS ISLAM DALAM PELAYANAN JASA

2021 ◽  
Vol 15 (2) ◽  
pp. 341-358
Author(s):  
Zainuddin Zainuddin ◽  
Ummal Khoiriyah

Every businessman must apply ethics properly. With the correct application of ethics, the business activities carried out will run correspondingly to the applicable religious rules. Ethics that must be considered in doing business include ethics with fellow entrepreneurs, employees, customers and the community. This research is a qualitative research that uses descriptive analysis, which describes all the data that the researcher collects, both from the results of observations, interviews and documentation during research at CV. HAZHA Banyuwangi about the implementation of Islamic business ethics in services. Based on the results of the study indicate that Islamic business ethics in CV. HAZHA has been applied in serving consumers. The ethics applied are correspondingly to what is taught in Islam. This can be seen from the existence of excellent service, the quality of the products marketed, always keeping promises in accordance with the agreement, determining prices evenly, the existence of activities in the form of worship and so on. Consumers get satisfactory goods and services, they are always polite and friendly in serving and listening to customer complaints. Supporting factors that affect the progress of CV. HAZHA is all parts, both internal and external parts. Internal parts are the cooperation of employees who support each other, quality goods and excellent service while the external part is customer loyalty. The inhibiting factors experienced by CV. HAZHA are a very short time gap between ordering, processing and delivery, because report card cover and certificate folders are only needed in certain months

Fenomena ◽  
2019 ◽  
Vol 18 (2) ◽  
pp. 206-222
Author(s):  
Diny Duratul Ummah ◽  
Ainul Churria Almalachim

The Manggisan ebankment market is a traditional market where the people conduct daily buying and selling transactions. In conducting business activities does not deny the existence of fraud that can be caused by a lack of awareness and knowledge in doing business based on Islamic business ethics. Awareness of the application of business ethics values must be carried out by every market player. Syari’ah business ethics is a moral reference as part of Islamic forms of Akhlaqul Karimah in muamalah. Islamic business ethics is based on monotheism, honesty, justice (balance) and kindness (ihsan). In conducting business activities Abu Hamid Muhammad Al Ghazali emphasied to always be guided by Islamic business ethics because by doing so a Muslim in doing his business will get two advantages namely the world and the hereafter. The formulation of the problem from this study is how the behavior of the vegetable traders ethics in the embankment Manggisan market. And how the behavior of greengrocer business ethics in the market of Abu Hamid Muhammad Al Ghazali’s embankment perspective. This research is a type of (field research) by using juridical empirical methods, namely methods that collect data by means af observation, interviews and documentation of the behavior of business ethics of vegetable traders in conducting business activities.Based on the result of the study, it can be concluded that in general the vegetable traders in the Manggisan embankment market have applied business ethics behavior in their business activities. Including starting a business by reading basmalah, not reducing scales and not taking very much profit, even though in reality they do not understand that what they are doing is part of the theory of business ethics. But there are still traders who someties are rude to buyers due to having personal problems with their families, this is considered to have violated Islamic business ethis. One of the principles that must be possessed by a Muslim trader is to be good so that what is done will provide benefits to others so that the business carried out does not only benefit themselves but also benefits others.


2021 ◽  
Vol 1 (1) ◽  
pp. 1-13
Author(s):  
Rianti Rianti

Business ethics is a character that is used to differentiate between a good and bad thing, right or wrong, should or should not, etc. and means a general principle that corrects someone to implement it in their behavior in terms of the business world. In today's era where technology has developed very rapidly, people can often understand in the business world about a business that has the main goal of getting very much profit. In economic law that continues to rely on little capital and also wants to get as much profit as possible, it is possible that business actors dominate business actors so that they do everything they can to get very large profits. Whereas in Islamic law, it has been explained how the ethics of doing business in sharia which have been exemplified by the Prophet Muhammad SAW. This study aims to analyze the suitability of the application of business ethics in online buying and selling transactions on Lazada Marketplace with sharia business ethics in accordance with the rules set by Islam. The method used in this study is a descriptive method to describe an object or subject as it is to present reality and have the characteristics of the object precisely studied. The results showed that Islamic business ethics have not been applied in the practice of buying and selling in online stores in Marketplace Lazada and the application of business ethics practices has not been in accordance with islamic business ethics principles. Etika bisnis adalah karakter yang digunakan untuk membedakan antara hal yang baik dan buruk, benar atau salah, harus atau tidak, dll dan berarti prinsip umum yang mengoreksi seseorang untuk menerapkannya dalam perilaku mereka dalam dunia bisnis. Di era sekarang ini di mana teknologi berkembang sangat pesat, orang sering kali dapat memahami dalam dunia bisnis tentang sebuah bisnis yang memiliki tujuan utama untuk mendapatkan keuntungan yang sangat banyak. Dalam hukum ekonomi yang terus mengandalkan modal yang kecil dan juga ingin mendapatkan keuntungan yang sebesar-besarnya, tidak menutup kemungkinan pelaku usaha mendominasi pelaku usaha sehingga melakukan segala cara untuk mendapatkan keuntungan yang sangat besar. Padahal dalam hukum Islam telah dijelaskan bagaimana etika berbisnis secara syariah yang telah dicontohkan oleh Nabi Muhammad SAW. Penelitian ini bertujuan untuk menganalisis kesesuaian penerapan etika bisnis dalam transaksi jual beli online di Marketplace Lazada dengan etika bisnis syariah sesuai dengan aturan yang telah ditetapkan oleh Islam. Metode yang digunakan dalam penelitian ini adalah metode deskriptif untuk menggambarkan suatu objek atau subjek apa adanya untuk menyajikan realitas dan memiliki ciri-ciri objek yang diteliti secara tepat. Hasil penelitian menunjukkan bahwa etika bisnis Islam belum diterapkan dalam praktik jual beli di toko online dalam Marketplace Lazada serta penerapan praktik etika bisnis belum sesuai dengan dengan prinsip etika bisnis Islam.


2019 ◽  
Vol 6 (2) ◽  
Author(s):  
Salahuddin El Ayyubi ◽  
Sausan Anggi Anggraini

Micro, Small, and Medium Entreprises (MSMEs) have a very important role for developing and increasing Indonesia economy. MSMEs contribution on the Gross Domestic Product (GDP) up to 60.64% and supply manpower up to 97%. However, this potency still accompanied by violations that occurred mainly in the food sector. One of the reason is there are a lot of bussiness activity is not in accordance with proper business ethics. This study analyzes the role of Islamic business ethics on the MSMEs performance. Descriptive analysis method is used to analyze the entrepreneur perception on Islamic Bussiness Ethics, while role of Islamic business ethics on the performance of MSMEs is analyzed with Partial Least Square-Structural Equation Modelling (PLS-SEM). Primary data were collected through online questionnaires and deep interviews to food SMEs muslim businessmen in Bogor City. Results show that the Islamic bussiness ethics has a positive effect on the MSMEs performance.


2019 ◽  
Vol 3 (1) ◽  
pp. 94-115
Author(s):  
Safwan Safwan

Amid the sluggishness and deterioration of the national economy, came a business system that had much promise and success and offered wealth in a short time. This system became known as Multi Level Marketing (MLM) or Networking Marketing. Multi Level Marketing (MLM) systems cut distribution channels in conventional sales because it doesn't involve distributors or sole agents and wholesalers or sub-agents, but directly distributing products to independent distributors who work as retailers or sellers directly to consumers. In this way, marketing and distribution costs (transportation, warehouse rent, salaries and sales force commissions etc.) can be obtained transferred to an independent distributor with a system tiered which is generally adjusted to the achievement of targets the sales or turnover of the distributor concerned, coupled with the controversies regarding the MLM system in today's society, starting from the aspect of products that must be halal to the system transactions, bonus giving, member recruitment, and coaching who do not use things that are forbidden by Islam, then plus the elements of money games, maysir, dharar, dzulm, immoral and usury. So it becomes interesting when we see Multi Level Marketing (MLM) through the perspective of Islamic business ethics.


2021 ◽  
Vol 8 (1) ◽  
pp. 1-20
Author(s):  
Dwi Irfan Cahyo

AbstractEthics in Islamic business cannot be separated, because without it there will be confusion in determining the truth in doing business and there will be many crimes in business, thus the purpose of this study is to determine the application of business ethics in the pesantren business unit. The research methodology used is qualitative descriptive with a case study of the Sahid Bogor modern Islamic boarding school and also the Ummul Qura al-Islami Islamic boarding school in Bogor. The results of the study indicate that Islamic boarding school is able to apply business ethics through Islamic boarding school business unit as a place for Islamic teaching values and values as well as the principles of business ethics as materials that can be taught to teacher, student and the community around Islamic boarding school.Key words: Islamic business ethics, business units, Islamic boarding school AbstrakEtika dalam bisnis Islam tidak dapat terpisahkan, karena tanpanya akan menjadikan kerancuan dalam menentukan kebenaran dalam berbisnis serta akan terjadi banyak kejahatan dalam bisnis. Dengan begitu tujuan penelitian ini adalah untuk mengetahui penerapan etika bisnis pada unit usaha pesantren. Metodologi penelitian yang digunakan berupa kualitatif deskriptif dengan studi kasus pondok pesantren modern Sahid Bogor dan juga pondok pesantren Ummul Qura al-Islami Bogor. Hasil dari penelitian menunjukkan bahwa pesantren mampu menerapkan etika bisnis melalui unit usaha pesantren sebagai wadah dan nilai ajaran Islam serta prinsip etika bisnis sebagai bahan yang dapat diajarkan kepada asatidz dan santri serta masyarakat sekitar pesantren.Kata kunci: Etika bisnis Islam, Unit usaha, Pesantren


2021 ◽  
Vol 15 (2) ◽  
pp. 265-300
Author(s):  
Mela Anggilia ◽  
Joko Hadi Purnomo ◽  
Niswatin Nurul Hidayati

The purpose of this study is to describe and analyze the implementation of Islamic business ethics in the management of HCG (Hikma Collection Group) at Miftahul Hikmah Parengan Tuban, as well as the obstacles faced. This study used qualitative research methods. The results of this study are the implementation of Islamic business ethics in the management of HCG (Hikma Collection Group) using eight principles that are in accordance with Islamic teachings, namely the first with the principle of honesty in business, the second with the principle of selling good quality goods. The third principle is not selling out promises to consumers who want to buy at HCG (Hikma Collection Group). The fourth principle applied in HCG (Hikma Collection Group) is to be responsible in doing business regarding dissatisfaction in front of consumers and being responsible before God. The fifth principle is non-binding and generous to customers and all employees by getting used to being polite, smiling, greeting and friendly to all consumers and each employee. The sixth principle is the balance of doing business by always prioritizing the unity of every employee in HCG (Hikma Collection Group). The seventh principle is discipline in administration that uses honesty and timeliness in completing administrative reports. The last principle is to complete the product according to the target desired by the consumer. In addition, there are also several supporting and inhibiting factors in the implementation of Islamic business ethics in the institution.


2019 ◽  
Vol 5 (1) ◽  
pp. 44
Author(s):  
Andi Andi Triyawan ◽  
Amin Fitria

The Aim of this research are to determine the strategy of the Moeslem Square MSME business development of the big family of Mr. H. Ahmad Subkhi Djuwigna and to know Islamic business ethics in the business development strategy of the big family Mr. H. Ahmad Subkhi Djuwigna. The Business of Mr. H. Ahmad Subkhi Djuwigna is a fast growing business in Muslim fashion products that are external and internal strategies of business development. The branch of bussiness like Aluminum and Glass Mabrur along with its branches, mabrur boutiques, as-salaam boutiques, kalila boutiques, and nirmala boutiques that have been known by many people in the city of Ngawi. This is because this business has a very Islamic development method and its own characteristics and always provides the best quality of goods and services for its customers. This research is a qualitative descriptive study. This research was conducted in a business location in order to obtain data using primary data sources through interviews, observation and documentation, and to support this research also used secondary data taken from books, journals and other sources related to Islamic business ethics in business development strategies extended family Mr. H. Ahmad Subkhi Djuwigna. In the business development strategy there are external factors, namely economic, social, demographic culture, environment, government, technology and competitors. In addition there are internal factors in the strategy like management, marketing, finance, products and Human Resourse


2015 ◽  
Vol 2 (11) ◽  
pp. 912
Author(s):  
Dany Hidayat ◽  
Fatin Fadhilah Hasib

This research aims to understand the implementation of business ethics within the restaurant “Mie Akhirat”. This Research uses a qualitative approach entailing a descriptive case study of the object and a purposive sampling technique. The data used are collected through a semistructured interview. Analysis of data is carried out by using the descriptive analysis model. The result of this research is expected to reveal the business ethics implemented within the restaurant. This research hopes to benefit by exposing examples of islamic business ethics implemented by the restaurant. This research suggests that the implementation of islamic business ethics would be of great benefit for the whole of society including their economiccondition.


2022 ◽  
pp. 154-180
Author(s):  
Hannes Thees

This chapter aims to explore the uncertainties that the COVID-19 pandemic induced in internationalization. In this regard, the COVID-19 pandemic challenges companies worldwide as global value chains were interrupted and business models were contested. The theoretical background describes the internationalization processes and the specific role of foreign direct investments (FDI), but also the basics of uncertainty in doing business. Because of the scope of internationalization and the peculiarities of the COVID-19 pandemic, a descriptive analysis of secondary data from global databases was conducted. This includes macroeconomic data and also global research reports. With a focus on European-Asian relations, the results reveal an interruption in the flows of goods and services in Eurasia, but more importantly, also in FDI. Further on, there is a correlation between uncertainty and FDI flows. Finally, this chapter discusses future directions in internationalization, including resilience, regionalization, and the rise of China in global economics.


2021 ◽  
Vol 1 (1) ◽  
pp. 1-11
Author(s):  
Hary Hermawan

Increasing Competency of Village Tourism Managers through Counseling Prime Services. Customer satisfaction is the key to winning business competition today, including the tourism business. But in the field, there are still many tourism people who still ignore this at this time. A phenomenon that is often encountered is cheating in business, attracting prices too high to achieve big profits in a short time.  Therefore, it is very important to do counselling on how to manage good tourism services with a 5-dimensional approach to excellent service, especially for prospective tourism destinations that will develop.  To find out the effectiveness of this program, a descriptive analysis has been carried out. The test results indicate there is an understanding of participants about excellent service after counselling.


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