Meningkatkan Kompentensi Pengelola Wisata Desa melalui Penyuluhan Pelayanan Prima

This research will answer about the factors that influence takaful education fund customers at PT. Medan City Family Takaful Insurance. This research is a quantitative study, using 70 samples and obtaining data using a questionnaire with a Likert scale data processed using the SPSS application. The results showed that the product variables affect customer satisfaction takaful insurance. This can be seen from the test results of 2.46379> t table 1.66827. The promotion variable does not affect the satisfaction of takaful insurance customers. This can be seen from the results of the tcount 1.09880> t table 1.66827. Service variables affect customer satisfaction takaful insurance. This happens because the education fund takaful insurance product has tried to provide excellent service in accordance with customer needs. This can be seen from the results of the t-test 3.427700> t table 1.66827. Free variables (products, promotions and services) simultaneously affect the satisfaction of education takaful insurance fund customers.

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PENGARUH SUASANA TOKO TERHADAP KEPUASAN PELANGGAN

Jurnal Riset Bisnis dan Investasi ◽

10.35697/jrbi.v2i2.78 ◽

2016 ◽

Vol 2 (2) ◽

pp. 110

Author(s):

Rizky Carlos Pandapotan ◽

Maya Setiawardani

Keyword(s):

Linear Regression ◽

Customer Satisfaction ◽

Quantitative Method ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Mean Value ◽

The Other ◽

Coefficient Of Determination ◽

Test Results ◽

Linear Regression Equation

Store atmosphere is a condition in a store that is formed by the tangible and intangible components, which can influence consumer behavior, such as customer satisfaction. Customer satisfaction is the level of one's feelings after comparing the performance or perceived value with expectations. This study used a quantitative method, such questionnaires which distributed to 142 respondents and also the observations results. In addition, this study uses three types of analysis to achieving the objectives, namely descriptive analysis, correlation analysis and linear regression analysis. Meanwhile, the results of this study indicate that store atmosphere good categories with a mean value of 3.72 and customer satisfaction at high category with a mean value of 4.09. In addition, the coefficient of determination test indicates that the effect of store atmosphere contributes 27.7%to customer satisfaction and the other of 72.3% is the contribution of the influence from the other variables which not examined in this study. Based on test results obtained linear regression equation such Y = 26.711 + 0,367X. This is show that if there is additional to the store atmosphere, the customer satisfaction will be increased by 0,367. And the results of hypothesis testing indicate that there are significant influences between store atmosphere and customer satisfaction at theToko Buku Togamas Branch Supratman Bandung.

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Pengaruh Kualitas Layanan Terhadap Kepuasan dan Loyalitas Nasabah Pada PT Bank Negara Indonesia (Persero) Tbk Unit Siwa Kabupaten Wajo

Tata Kelola ◽

10.52103/tatakelola.v7i2.153 ◽

2020 ◽

Vol 7 (2) ◽

pp. 163-178

Author(s):

Muh. Syaiful Islam ◽

Nasir Hamzah ◽

Amir Mahmud

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Path Analysis ◽

Customer Loyalty ◽

Descriptive Analysis ◽

Reliability Test ◽

Test Results ◽

Physical Evidence

Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitas layanan melalui (Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap kepuasan nasabah. Untuk menganalisis pengaruh layanan melalui Tangible, Reliability, Responsiveness, assurance, Emphaty) terhadap loyalitas nasabah. Untuk menganalisis pengaruh kepuasan nasabah terhadap loyalitas. Untuk menganalisis kualitas layanan (Tangible, Reliability, Responsiveness, assurance, Emphaty) melalui kepuasan nasabah pada PT Bank Negara Indonesia (Persero), Tbk Unit Siwa Kabupaten Wajo. Untuk mengimplemasikan tujuan tersebut maka digunakan analisis deskriptif, uji validitas dan uji reliabilitas, uji asumsi klasik, analisis jalur. Hasil penelitian menemukan bahwa kualitas layanan melalui bukti fisik, kehandalan, daya tanggap, jaminan dan empati berpengaruh postif dan signifikan terhadap kepuasan nasabah. Kualitas layanan melalui bukti fisik, kehandalan, daya tanggap, jaminan dan empati berpengaruh positif dan signifikan terhadap loyalitas nasabah. Hasil uji mediasi yang menunjukkan bahwa kepuasan nasabah tidak dapat memediasi pengaruh kualitas pelayanan melalui bukti fisik, kehandalan, daya tanggap, jaminan dan empati terhadap loyalitas nasabah pada PT Bank Negara Indonesia (Persero), Tbk Unit Siwa Kabupaten Wajo. The purpose of this study is to analyze the effect of service quality through (Tangible, Reliability, Responsiveness, Assurance, Emphaty) on customer satisfaction. To analyze the influence of services through Tangible, Reliability, Responsiveness, assurance, Emphaty) on customer loyalty. To analyze the effect of customer satisfaction on loyalty. To analyze service quality (Tangible, Reliability, Responsiveness, assurance, Emphaty) through customer satisfaction at PT Bank Negara Indonesia (Persero), Tbk. Siwa Unit in Wajo Regency. To implement these objectives, descriptive analysis, validity test and reliability test, classic assumption test, path analysis are used. The results of the study found that service quality through physical evidence, reliability, responsiveness, assurance and empathy had a positive and significant effect on customer satisfaction. Quality of service through tangible, reliability, responsiveness, assurance and empathy has a positive and significant effect on customer loyalty. The mediation test results show that customer satisfaction cannot mediate the effect of service quality through tangible, reliability, responsiveness, assurance and empathy for customer loyalty at PT Bank Negara Indonesia (Persero), Tbk. Siwa Unit in Wajo Regency.

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IMPLEMENTASI ETIKA BISNIS ISLAM DALAM PELAYANAN JASA

LISAN AL-HAL: Jurnal Pengembangan Pemikiran dan Kebudayaan ◽

10.35316/lisanalhal.v15i2.1617 ◽

2021 ◽

Vol 15 (2) ◽

pp. 341-358

Author(s):

Zainuddin Zainuddin ◽

Ummal Khoiriyah

Keyword(s):

Business Ethics ◽

Descriptive Analysis ◽

Customer Complaints ◽

Goods And Services ◽

Doing Business ◽

Excellent Service ◽

Islamic Business Ethics ◽

External Part ◽

Correct Application ◽

Short Time

Every businessman must apply ethics properly. With the correct application of ethics, the business activities carried out will run correspondingly to the applicable religious rules. Ethics that must be considered in doing business include ethics with fellow entrepreneurs, employees, customers and the community. This research is a qualitative research that uses descriptive analysis, which describes all the data that the researcher collects, both from the results of observations, interviews and documentation during research at CV. HAZHA Banyuwangi about the implementation of Islamic business ethics in services. Based on the results of the study indicate that Islamic business ethics in CV. HAZHA has been applied in serving consumers. The ethics applied are correspondingly to what is taught in Islam. This can be seen from the existence of excellent service, the quality of the products marketed, always keeping promises in accordance with the agreement, determining prices evenly, the existence of activities in the form of worship and so on. Consumers get satisfactory goods and services, they are always polite and friendly in serving and listening to customer complaints. Supporting factors that affect the progress of CV. HAZHA is all parts, both internal and external parts. Internal parts are the cooperation of employees who support each other, quality goods and excellent service while the external part is customer loyalty. The inhibiting factors experienced by CV. HAZHA are a very short time gap between ordering, processing and delivery, because report card cover and certificate folders are only needed in certain months

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ANALISIS FAKTOR- FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH DANA PENDIDIKAN PADA PT ASURANSI TAKAFUL KELUARGA DI KOTA MEDAN

AT-TAWASSUTH: Jurnal Ekonomi Islam ◽

10.30821/ajei.v4i2.5857 ◽

2019 ◽

Vol 4 (2) ◽

pp. 395

Author(s):

Yenni Samri Nasution

Keyword(s):

Customer Satisfaction ◽

Quantitative Study ◽

T Test ◽

Insurance Fund ◽

Test Results ◽

Education Fund ◽

Excellent Service ◽

Insurance Product ◽

Takaful Insurance ◽

Scale Data

This research will answer about the factors that influence takaful education fund customers at PT. Medan City Family Takaful Insurance. This research is a quantitative study, using 70 samples and obtaining data using a questionnaire with a Likert scale data processed using the SPSS application. The results showed that the product variables affect customer satisfaction takaful insurance. This can be seen from the test results of 2.46379> t table 1.66827. The promotion variable does not affect the satisfaction of takaful insurance customers. This can be seen from the results of the tcount 1.09880> t table 1.66827. Service variables affect customer satisfaction takaful insurance. This happens because the education fund takaful insurance product has tried to provide excellent service in accordance with customer needs. This can be seen from the results of the t-test 3.427700> t table 1.66827. Free variables (products, promotions and services) simultaneously affect the satisfaction of education takaful insurance fund customers.

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MEASUREMENT OF VALIDITY AND RELIABILITY OF CUSTOMER SATISFACTION QUESTIONER in E-BOARDING APPICATIONS

Jurnal Pilar Nusa Mandiri ◽

10.33480/pilar.v16i1.1069 ◽

2020 ◽

Vol 16 (1) ◽

pp. 1-6

Author(s):

Sisilia Thya Safitri ◽

Dwi Mustika Kusumawardani ◽

Citra Wiguna ◽

Didi Supriyadi ◽

Intan Yulita

Keyword(s):

Information Technology ◽

Customer Satisfaction ◽

High Reliability ◽

Test Results ◽

Validity And Reliability ◽

Test Tool ◽

Customer Acceptance ◽

A Value ◽

Excellent Service ◽

Very High

PT. Kereta Api Indonesia (Persero) is the largest company in Indonesia which is engaged in railroad transportation. One of the technological innovations carried out by PT KAI (Persero) is to make the KAI Access application with the latest feature is e-boarding. Through the e-boarding feature provided by PT KAI, KAI seeks to provide excellent service to customers. Not many customers use the e-boarding application as a gap between PT KAI's vision and train customers. The gap that exists between the vision and customer acceptance of information technology needs to be measured to determine the extent to which the implementation of the information technology is accepted by the customer. One method used to measure customer satisfaction is to use the use questionnaire. Before measuring customer satisfaction using the Use questionnaire, each item of questions must be tested for validity and reliability. The purpose of measuring the validity and reliability of this research is to ensure the accuracy and reliability of each question on the questionnaire as a test tool. The validity test results used by using the construct validity technique are valid. The reliability test results using the split-half reliability technique have a value of 0.9896 or equivalent to the very high-reliability criteria.

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Analisis Pengaruh Suasana Toko Dan Kualitas Produk Terhadap Minat Beli Konsumen Pada Distro Black Id Kota Bukittinggi

JUSIE (Jurnal Sosial dan Ilmu Ekonomi) ◽

10.36665/jusie.v4i01.182 ◽

2019 ◽

Vol 4 (01) ◽

pp. 29-36

Author(s):

Nurfitriyenni Nurfitriyenni

Keyword(s):

Customer Satisfaction ◽

Product Quality ◽

Descriptive Analysis ◽

Secondary Data ◽

Test Reliability ◽

Primary Data ◽

Reliability Test ◽

Test Results ◽

Test Variable ◽

The City

This study aims to determine the effect of store atmosphere, product quality, and customer satisfaction, on consumer buying interest in Black Id distributions in the city of Bukittinggi. The object of this research is customers who buy branded men's clothing products at Black Id Distro. The sample was selected using the Lemesshow formula with 98 customers as a sample. The type of data used is primary data and secondary data. Data analysis using binary logistics analysts after passing the validity test, reliability test, variable descriptive analysis by using Statistical Package For Social Science (SPSS) program 16.00. Based on the results of the study, the indicators in this study are all valid statement indicators. Data testing with Binary Logistics Collaboration analysts found that the store atmosphere variable (X1), product quality (X2), had a positive and significant influence on consumer buying interest in the Bukittinggi city Black Id distro, both partially and simultaneously viewed from the test results Wald and the G test have significant values smaller than 0.05. The most dominant variable in this study is customer satisfaction seen from the results of the B expectations test.

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The Effect of Perceived Value in Eco-Tourism Destinations and Developed Tourist Sites on Customer Satisfaction and Behavior Intention - between the Jangsado of Tongyoung and the Oedo of Geoje -’

The Journal of Korean Island ◽

10.26840/jki.30.2.23 ◽

2018 ◽

Vol 30 (2) ◽

pp. 23-39

Author(s):

Hyunchul Kim ◽

Kihan Chung

Keyword(s):

Customer Satisfaction ◽

Perceived Value ◽

Behavior Intention ◽

Tourism Destinations ◽

And Behavior

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Analisis Kepuasan Pelanggan dalam Membeli Buah-buahan Segar di Moena Fresh Bali

Jurnal Agribisnis dan Agrowisata (Journal of Agribusiness and Agritourism) ◽

10.24843/jaa.2018.v07.i01.p09 ◽

2018 ◽

pp. 81

Author(s):

PUTU OKA WARDIKA ◽

RATNA KOMALA DEWI ◽

NI WAYAN PUTU ARTINI

Keyword(s):

Data Analysis ◽

Data Collection ◽

Customer Satisfaction ◽

Qualitative Data ◽

Descriptive Analysis ◽

Secondary Data ◽

Satisfaction Index ◽

The Matrix ◽

Competitive Prices ◽

Data Analysis Methods

Analysis Customer Satisfaction in Buying Fresh Fruits in Moena Fresh Bali Increased consumption of fruits in the country have an impact on the growth of fruitsales in Indonesia. This increase causes the appearance of stiff competition in thebusiness of fruits. Moena Fresh Bali as one of the companies that sell fresh fruitsmust innovate or improve the shortage so that the consumers do not turn to otherproducts. Consumer behavior may help explain how consumers obtain satisfaction.The purpose of this research is to determine satisfaction of Moena Fresh Baliconsumers and to find out actions to increase customer satisfaction of Moena Fresh.The location of the research was conducted at four Moena Fresh outlets as it wasconsidered to represent consumers in every sub-district in Denpasar City. Thenumber of respondents was as many as 50 respondents and the sampling wasconducted by using accidental sampling. Types of data collected include quantitativeand qualitative data which were sourced from primary and secondary data. Methodsof data collection were by using interview techniques, observation, anddocumentation. Data analysis methods used were descriptive analysis, ImportancePerformance Analysis and Customer Satisfaction Index. Based on the results ofresearch, the calculation of CSI to the attributes of Moena Fresh Bali was 77.6% i.e.it meets the criteria of satisfaction. Based on the Matrix of Importance Performance,product attributes are classified into four quadrants and actions to improve customersatisfaction are through the improvement of attributes that become the main priority,namely the attributes of advertising / promotion, price, and discounts. The studysuggests that Moena Fresh Bali should perform printed and electronic publicationsand set competitive prices to maintain its customers.

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What Influences Customer Satisfaction When? Product and Service Over Time

Journal of Management Research ◽

10.5296/jmr.v8i3.9538 ◽

2016 ◽

Vol 8 (3) ◽

pp. 45 ◽

Cited By ~ 1

Author(s):

Shueh-Chin Ting

Keyword(s):

Customer Satisfaction ◽

Service Performance ◽

Customer Relationship ◽

Long Time ◽

Curvilinear Relationships ◽

Short Time ◽

Time Frames ◽

Post Purchase ◽

Product Weight ◽

Over Time

Though researchers have examined the changes in the effects of product and service performance on customer satisfaction, the short time frames of most studies prevents deeper understanding of this relationship. This study collects information from pre-purchase to 15 years post-purchase from 11,056 potential and existing automobile customers in the Taiwan market. The data is analyzed by a regression model. Results reveal that the importance of both product and service performance change over long time and the long-term trends of product and service performance weights are non-linear. In addition, from pre-purchase to the second year post-purchase, service weight is higher than product weight, but after the third year, product weight exceeds service weight. Product and service weight on customer satisfaction over time exhibit curvilinear relationships. Therefore, which one of product or service a company should stress depends on the stage in the customer relationship.

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