scholarly journals KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN POLEWALI MANDAR

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Andi Muh. Alwi Yusuf ◽  
Munawir Arifin
Keyword(s):  
Research Method ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
The Public ◽  
Descriptive Research ◽  
Building Permit ◽  
Management Flow ◽  
Investment Service ◽  
Taking Care

The purpose of this research is to find out how the quality of building permit services in the investment service and integrated one door service of polewali mandar regency. The research method used is descriptive research with a qualitative approach. The results of this study are, a study of the quality of IMB services in Polewali Mandar district has increased in terms of ease of IMB services, although there are still found obstacles from the community regarding the maintenance of IMB, namely in the file requirements. The conclusion of this research is DPMPTSP in facilitating the community in taking care of the IMB, namely by having a website where to facilitate the public to obtain information about the IMB requirements and IMB management flow. The suggestion this research is DPMPTSP district of Polewali Mandar in order to maintain the quality of services related to IMB so that the community judges good and does not think less well of the services provided by DPMPTSP.

scholarly journals Analisis Kualitas Pelayanan Perizinan melalui Online Single Submission pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kota Binjai

PERSPEKTIF ◽  
2021 ◽  
Vol 10 (2) ◽  
pp. 710-727
Author(s):  
Eko Prasetio ◽  
Isnaini Isnaini ◽  
Adam Adam
Keyword(s):  
Research Method ◽  
Qualitative Approach ◽  
The Public ◽  
Service Business ◽  
Inhibiting Factors ◽  
One Stop ◽  
Construction Services ◽  
Descriptive Method ◽  
Investment Service

The implementation of licensing services through Online Single Submission (OSS) at the Binjai City Investment Service and One-Stop Integrated Licensing Service (DPMPPTSP) can still be said to be unsatisfactory because it still has problems in licensing services, especially Construction Services Business Permit (IUJK) services. Problems that are often faced include the completion of the Construction Service Business Permit (IUJK) not on time and business actors do not understand the operation of the OSS system, which results in licensing services through the OSS not yet maximized. This study is to determine the quality of licensing services through OSS at the DPMPPTSP Binjai City and to find out the inhibiting factors for the implementation of licensing through OSS at the Binjai City DPMPPTSP. This research method uses a descriptive method with a qualitative approach. The results of this study indicate the quality of licensing services through OSS at DPMPPTSP of Binjai City which is examined from the dimensions of service quality, namely Tangible, Reliability, Responsiveness, Assurance ( guarantee), Empathy (empathy) as a whole is considered good but not optimal. The DPMPPTSP Of Binajai City is expected to have a technical team located at the Dinas and Dinas to conduct socialization regarding the use of the OSS system to the public so that the public is able to register their own permits and not through third parties/brokers.

scholarly journals KONTRIBUSI PAJAK BUMI DAN BANGUNAN PERDESAAN DAN PERKOTAAN (PBB-P2) BAGI PENINGKATAN PENDAPATAN ASLI DAERAH DI KABUPATEN SIDOARJO

2016 ◽  
Vol 4 (1) ◽  
pp. 33
Author(s):  
Surendro Nurbawono
Keyword(s):  
Research Method ◽  
Central Government ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Local Revenue ◽  
Rural And Urban ◽  
Problem Condition

The purpose of this study first, to determine and analyze the problems in delegating authority management of land and building tax of rural and urban from central government to the Sidoarjo Regency governments. Second, determine and analyze the contribution of land and building tax of rural and urban for improvement local revenue in the Sidoarjo Regency. The research method used qualitative approach. The results showed first, the problem condition concluded inconsistencies related regulations in delegating credit to the Sidoarjo Regency government. Second, the contribution of its authority delegation increased revenue until 100%, balancing the interests of budgetary for discretionary policies in the regency/city, explored potential  revenue for a wider network of bureaucracy, improved the quality of services to taxpayers, as well as improved accountability for the use of land and building tax of rural and urban.

scholarly journals BURNOUT OF SOCIAL WORKERS AT Dr. HASAN SADIKIN BANDUNG CENTRAL HOSPITAL

2020 ◽  
Vol 3 (2) ◽  
Author(s):  
Radityo Bimo Kartika Aji ◽  
Meiti Subardhini ◽  
Yana Sundayani
Keyword(s):  
Social Workers ◽  
Social Worker ◽  
Research Method ◽  
Qualitative Approach ◽  
Descriptive Research ◽  
Medical Social Worker ◽  
High Workload ◽  
Main Factors ◽  
Helping Process

The high workload can cause burnout. Burnout makes the worker not pay attention to the person he helped, thus reducing the quality of service. The research method used is descriptive research method with qualitative approach. The informant consisted of 11 people, two medical social workers, three medical social worker partners, and six medical social worker patients. The result of the research showed that: a) medical social workers experiencing burnout with the most emerging aspect of emotional exhaustion, b) depersonalization aspects, medical social workers showed apathetically and acting callous at work, c) medical social worker feel they can't work optimally but in the reality, they have good performance based on Indeks Kinerja Individu (IKI), d) Medical social worker can keep working with good performance because of their love to the profession, e) The burnout shown by medical social workers has no effect to the helping process to the patient in Dr. Hasan Sadikin General Hospital. The main factors of burnout of medical social workers is a barrier in their career, which leads the medical social worker can't get their rights based on their performance and education.

scholarly journals Taman Baca Tanah Ombak Dalam Meningkatkan Literasi Baca Anak Di Pantai Purus

2020 ◽  
Vol 3 (1) ◽  
pp. 55
Author(s):  
Aulia Fadila
Keyword(s):  
Data Collection ◽  
Research Method ◽  
Positive Impact ◽  
Qualitative Approach ◽  
Reading Literacy ◽  
Considerable Influence ◽  
The Public ◽  
Descriptive Research ◽  
Reading Material ◽  
West Sumatra

This research was conducted in Tanah Ombak Reading Park, Purus III Village, Padang City, West Sumatra. This study aims to illustrate that Tanah Ombak reading park has a considerable influence in changing the stigma and views of the community around Purus Beach which is very far from the reading material and has bad behavior. This is where the role played by the Tanah Ombak Reading Park to make the children of the Purus Beach community have good character and good literacy too. This research uses descriptive research method using a qualitative approach. The purpose of descriptive research is to provide a description based on accurate facts obtained in the field. The subjects in this study were children who lived around Tanah Ombak Reading Park, while the object of the study was Tanah Ombak Reading Park, Padang, West Sumatra. Data collection techniques carried out by observation, interviews and literature. The informants in this study amounted to one person, Mr. Yusrizal. The results of this study are (1) children's reading literacy and society will develop well if the elements that play a role in the scope understand their respective roles (2) many activities held by Tanah Ombak Reading Park to improve reading literacy(3) Tanah Ombak Reading Park has various awards from other renowned institutions and artists. (4) the obstacle felt by Tanah Ombak Reading Park is the lack volunteers so the activities are not well structured. So it can be concluded that Tanah Ombak reading Park has a positive impact in providing education and teaching to children such as learning to count, draw, tell stories, play, and most importantly teach norms in society. However, all activities are constrained due to the limited volunteers so that the activities are only carried out by children independently, such as reading books by themselves without being accompanied by volunteers. Suggestion for the future that Tanah Ombak Reading Park informs the public about the needs of volunteers so that the activities in Tanah Ombak Reading Park can take place in a structured manner.

scholarly journals Analisis Kualitas Pelayanan Penerbitan Rekomendasi Izin Usaha Mikro Pada Kantor Camat Lae Parira Kabupaten Dairi

PERSPEKTIF ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 262-271
Author(s):  
Andy Penta Gracia Simbolon ◽  
Badaruddin Badaruddin ◽  
Nina Siti Salmaniah Siregar
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Qualitative Method ◽  
Public Image ◽  
Service Work ◽  
Quality Of Services ◽  
District Office ◽  
The Public ◽  
Constraint Factors

The purpose of the study was to determine and analyze the quality of service for issuing micro business license recommendations and their constraints at the Lae Parira sub-district office, Dairi Regency. The research method used in this research is descriptive qualitative method, which is a method that only describes situations and events that aims to systematically describe the characteristics of a population or certain fields in a factual and accurate manner without looking for or explaining a relationship. The results of the study found that the quality of service for issuing recommendations for micro business licenses at the Lae Parira District Office of Dairi Regency was still not good. This can be seen from the complaints of the public or micro business actors who require licensing recommendations so that the general public has a negative view or picture of the agency. The constraint factors faced in improving the quality of services for issuing recommendations for micro business licenses are: the presence of officers who seek to obtain personal benefits from the licensing recommendation service process, employees do not try to avoid a negative public image of the institution so that many people are reluctant to deal with business administration, and lack of employee commitment to improving service quality so that employees tend to prioritize personal matters over service work to the community

scholarly journals KUALITAS PELAYANAN MASYARAKAT PUSKESMAS DESA PAMARANGAN KECAMATAN TANJUNG KABUPATEN TABALONG

2018 ◽  
Vol 2 (2) ◽  
pp. 20
Author(s):  
Muhammad Noor Ifansyah ◽  
Mahriani Mahriani
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Public Perception ◽  
Direct Evidence ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Dimension ◽  
Patient Service ◽  
Descriptive Method

ABSTRAKPenelitian ini ditujukan untuk mengetahui mengenai kualitas pelayanan masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Khususnya berdasar dimensi kualitas yaitu terdiri dari variabel-variabel: reliability (kehandalan), Responsiveness (cepat tanggap), assurance(jaminan), empathy (empati), dan tangible (bukti langsung) serta kepuasan masyarakat. Variabel-variabel tersebut digunakan untuk mengetahui bagaimanakah kualitas pelayanan terhadap masyarakat yang datang berobat ke Puskesmas Pamarangan.Tujuan Penelitian ini adalah untuk mengetahui bagaimanakah kualitas pelayanan yang diperoleh masyarakat selama berobat di Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Metode penelitian yang dilakukan adalah metode deskriptif yaitu memberikan gambaran yang sejelas-jelasnya mengenai peristiwa atau kejadian yang menjadi objek penelitian, dengan menggunakan pendekatan kualitatif yaitu dengancara memahami sifat-sifat dan fenomena yang diteliti mengenai Kualitas Pelayanan Masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong, pengumpulan data yang dilakukan dengan cara observasi, angket dan dokumentasi.Dari hasil penelitian menunjukan bahwa tingkat penilaian masyarakat yaitu (cukup baik) dengan persentasi 47.7% terhadap kualitas pelayanan yang ada di puskesmas pamarangan.ABSTRACTThis research is aimed to know about the quality of service patient center of health services community(Puskesmas) village Pamarangan city Tanjung Regency Tabalong. Especially based on the quality dimension that consists of variables: reliability, responsiveness, assurance, empathy and tangible (direct evidence) and patient satisfaction.These variables are used to determine how the quality of service to patients who come to the Puskesmas treatment.             The purpose of this study was to determine how the quality of service obtained by patients during treatment at Puskesmas Village Pamarangan city Tanjung Regency Tabalong. The research method used is descriptive method that gives a clear picture of the event or event that become the object of the researcher, using qualitative approach that is by understanding the nature and the phenomenon that research about Patient Service Quality of Puskesmas Village Pamarangan city Tanjung Regency Tabalong, data collection conducted by means of observation, questionnaires and documentation.From the results of research shows that the level of public perception that is (good enough) with a percentage of 47.7% of the quality of services available at puskesmas pamarangan.

scholarly journals Service Quality of Tomohon Municipal Market Agency at Tomohon Beriman Market

2021 ◽  
Vol 4 (1) ◽  
pp. 52-59
Author(s):  
Ruddie Albert Lengkong ◽  
Wilson Bogar ◽  
Recky Sendow
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Research Method ◽  
Qualitative Approach ◽  
Data Sources ◽  
Snowball Sampling ◽  
Data Presentation ◽  
The Public

This study aims to analyze and explain the quality of public services at Tomohon Municipal Market Agency. The research method used a qualitative approach and informants as data sources were determined by purposive (purposive sampling) and snowball sampling. Data was collected through interview, observation, and documents. Data analysis is an interactive qualitative analysis with data analysis activities, which are data reduction, data presentation, and drawing conclusions or verification. The results showed that the public service quality of Tomohon Municipal Market Agency responded by the community as service recipients, traders or sellers and visitors of Tomohon Beriman Market was not satisfactory. This response is based on an assessment of 4 out of the 5 dimensions used to analyze and measure service quality, (1) physical aspects (tangibles), (2) dimensions of awareness or desire to help the community or customers and provide fast service, (3) dimensions of politeness, trust, and respect for consumers, and (4) dimensions of approaching, and trying to determine consumers’ wants and needs have not been implemented properly, excluding for dimension (5) the ability to provide services appropriately and correctly has shown the professionalism expected in carrying out its services.

scholarly journals KUALITAS PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI KECAMATAN WONOCOLO SURABAYA

2017 ◽  
Vol 3 (2) ◽  
Author(s):  
Bagus Hanif Hidayattullah
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Qualitative Approach ◽  
Service Process ◽  
The Public ◽  
Descriptive Research ◽  
Sense Of Security ◽  
Key Informant ◽  
Head Of Government

Quality Public Service Administration Field of Population in Sub District Wonocolo Surabaya. This research is descriptive research using qualitative approach. Technique of data collection is done by observation, interview, and documentation. The research informants in this research are 1 person Head of Government Section as key informant, 1 person service officer in District Wonocolo and 3 people of service user society as supporting informant. From the result of the research, the quality of public service in population administration in Wonocolo district is seen from the aspects of tangible facilities, reliability, responsiveness, assurance, empathy (empathy), namely: (1) Wonocolo district in particular the public service part of the physical facilities and completeness of facilities and infrastructure is sufficient to support the productivity of population administration services in the District Wonocolo. (2) The community is satisfied with the services provided by Wonocolo Sub-district in the reliability aspect of the reliability in handling any community's complaints, reliable in terms of time and the accuracy of the service process. (3) Employees in terms of helping people who need services, especially people who are confused with the service has been seen between officers and visitors who communicate with each other. (4) Security in District Wonocolo has shown efforts to improve the quality of its services related to providing a sense of security for the community that is by placing a parking attendant who helped secure the situation in the parking. (5) Aspects of empathy (empathy), which is given the District Wonocolo is by giving a pleasant impression. It can be seen from the attitude of the officer who explained clearly about the service procedure and received criticism and suggestion wholeheartedly as an introspection for better service. Keywords : The Quality, Public Services, Sub-district Wonocolo

scholarly journals Analisis Kepuasan Masyarakat terhadap Pelayanan Publik Pemberian Izin Mendirikan Bangunan di Kota Jayapura (Suatu Studi di Dinas Penanaman Modal dan Perizinan Terpadu Satu Pintu)

2020 ◽  
Vol 006 (03) ◽  
pp. 457-465
Author(s):  
Ni Luh Putu Nia Ariastuti
Keyword(s):  
Public Service ◽  
Public Services ◽  
Qualitative Approach ◽  
The Public ◽  
Service Environment ◽  
Satisfaction Index ◽  
Descriptive Research ◽  
Service Fairness

This studi aims to analyze the Public Satisfaction of Public Service Providing IMB in Jayapura City. Researchers analyzed using 14 indicators based on the KEPMENPAN regulation Number 25 of 2004 concerning Guidelines for Preparation of Comunnity Satisfaction Index consisting of service procedure, service requirements, clarity of service officers, discipline of service officers, responsibility of officers, ability of officers, speed of service, fairness of service, courtesy and friendliness of staff, the fairness of costs, certainty of costs, certainty of schedule, comfort of the environment and security of service. As for the type of research used is descriptive research with a qualitative approach. The results showed that 14 indicators of SMIs used 5 of them identified the quality of public services in the DPMPTSP Jayapura City including service requirements, service ability, speed of service, certainty of schedule and comfort of the service environment. For this reason, there is still a need to improve and improve the quality of public services in DPMPTSP Jayapura City.

scholarly journals ANALISIS KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN PENGGUNA JASA BARBERSHOP DI KECAMATAN SINGAPARNA KABUPATEN TASIKMALAYA

2019 ◽  
Vol 4 (1) ◽  
Author(s):  
Agus Ahmad Nasrulloh ◽  
Ikhsanul Fadillah
Keyword(s):  
Data Reduction ◽  
Research Method ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Service ◽  
Data Display ◽  
Data Presentation ◽  
Excellent Service ◽  
Descriptive Method

Barbershop business in Tasikmalaya District is increasingly prevalent, including in Singaparna District, but not all Barbershop in Singaparna District are visited by consumers. Competition between Barbershop is found in excellent service quality for consumers, the application of a quality service affects the development of customer satisfaction. The research method used is descriptive method with a qualitative approach. Data is obtained through direct interviews with owners of barbershop and consumers. Then the data is analyzed through the stages of data reduction or simplification, data presentation / presentation (Data Display), and drawing conclusions. The results showed that the quality of services provided in five Barbershop in Singaparna Subdistrict, Tasikmalaya Regency was quite good, this can be seen from the efforts made such as prioritizing appearance, neatly arranged facilities, tools that are always ready to use and choosing a strategic place. The reliability and responsiveness of barbershop can be seen from the consumer's assessment of indicators of reliability, responsiveness, empathy and assurance from Barbershop which is quite good.

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