scholarly journals PENGARUH PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN SUKAMAJU KECAMATAN SAKO KOTA PALEMBANG (STUDI KASUS PELAYANAN SURAT PENGANTAR NIKAH)

2020 ◽  
Vol 4 (2) ◽  
Author(s):  
Saiton Saiton ◽  
Keyword(s):  
Public Service ◽  
Business Environment ◽  
Positive Influence ◽  
Community Satisfaction ◽  
Service Community ◽  
Good Assessment ◽  
Organizational Excellence ◽  
Rapid Changes ◽  
Community Expectations ◽  
High Competence

ABSTRACT In improving services, employees who are truly of high quality are needed so that interests that follow the basic rights of society can be carried out properly. Every organization, private or public, needs to build human resources that are professionally owned and have high competence. Highly competent employees will be the center of organizational excellence as well as support for organizational competitiveness in entering the era of globalization and facing the business environment and social conditions of society which are experiencing rapid changes. The results of research and discussion, public services at the Sukamaju Urban Village office received a very good assessment (with a score of 81.75). However, of the 12 elements of service quality, there are some elements that are still deemed not fulfilling the wishes of the community. These elements are speed in service and certainty of service schedules. Both elements are in the good category, but the accumulative value is below the value of the other elements. this needs to be improved, so that in the future it can meet community expectations. So that good and satisfying service can really be felt by the community. The community satisfaction felt by the community when dealing with marriage cover letters at the Sukamaju Village office received a very good assessment (with a score of 88.25). Public Service has an effect on Community Satisfaction, the value obtained states that there is a positive influence and between Public Service on satisfaction (79.2%). The results obtained state that if the service is improved, then the community satisfaction will also increase. Keywords: public service, community satisfaction

scholarly journals EVALUASI KEPUASAN MASYARAKAT PADA LAYANAN PUBLIK DI KANTOR DESA TANGGARAN KECAMATAN PULE KABUPATEN TRENGGALEK

2021 ◽  
Vol 14 (02) ◽  
pp. 307-327
Author(s):  
Slamet Hariyanto ◽  
Khoirul Yahya
Keyword(s):  
Public Service ◽  
Public Services ◽  
Secondary Data ◽  
Primary Data ◽  
Service Agency ◽  
Community Satisfaction ◽  
Administrative Services ◽  
Community Expectations ◽  
The Village

ABSTRAK             Sebagai suatu lembaga layanan publik bagi masyarakat umum, Kantor Desa Tanggaran dituntut untuk memberikan layanannya yg sesuai dengan harapan masyarakatnya sebagai penerima layanannya. Maka dari itu dari pihak Kantor Desa wajib menjaga kepercayaan & kepuasan yang diberikan masyarakarat untuk terus meningkatkan mutu jaminan layanan. Penelitian ini bertujuan untuk mengetahui & juga menganalisa nilai kepuasan masyarakatnya terhitung nilai pada unit layanan administrasi di Kantor Desa Tanggaran. Selain itu juga untuk mengetahui faktor pendukung & faktor penghambat pada nilai kepuasan semua masyarakatnya terhitung layanannya publik di kantor desa tanggaran kecamatan Pule kabupaten Trenggalek. Metode yang digunakan penulisan penelitian ini adalah deskriptif dengan menggunakan analisa kualitatif. Lokasi dari penelitian ini  pada kantor desa Tenggaran kecamatan Pule Kab. Trenggalek. Data primer penelitian ini yaitu berupa hasil angket online maupun dari hasil wawancara kepada masyarakatnya yg mendapatkan layanannya publik di kantor desa Tenggaran kecamatan Pule kabupaten Trenggalek. Data sekunder berupa kumpulan laporan, buku, & juga catatan yg berkaitan erat dengan pelaksanaan penelitian. Teknik pengumpulan data yg digunakan dalam penelitian ini adalah hasil dari kuesioner online, wawancara, & dokumentasi. Kata Kunci :     Mutu jaminan layanan, Kepuasan Masyarakat, layanan Publik, Desa Tanggaran Kecamatan Pule Kabupaten Trenggalek     ABSTRACT             As a public service agency for the general public, Desa Tanggaran Office is required to provide services that are in accor&ce with community expectations. Therefore, the Village Office must maintain the trust  and satisfaction of the community by improving the quality of its services. The purpose of this study was to determine and analyze the level of community satisfaction with administrative services at the Tanggaran Office and to determine the supporting and inhibiting factors of community satisfaction with public services at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek.             The research method used in this research is descriptive with qualitative analysis, the location of this research is at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek. The primary data in this study were the results of filling out online questionnaires and interviews with people who received public services at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek. Secondary data in the form of reports, books, or notes that are closely related to research. Data collection techniques used in this study were online questionnaires, interviews, and documentation. Keywords: Service Quality, Community Satisfaction, Public Service, Desa Tanggaran Kecamatan Pule Kabupaten Trenggalek

scholarly journals MEMPERKUAT RESPONSIVITAS PENYELENGGARAAN PATEN DI KECAMATAN SAMARINDA ULU

2021 ◽  
Vol 8 (2) ◽  
pp. 69
Author(s):  
Tri Wahyuni
Keyword(s):  
Public Service ◽  
Satisfaction Survey ◽  
Research Approach ◽  
Community Satisfaction ◽  
Survey Analysis ◽  
The Public ◽  
Service Community ◽  
The Government ◽  
Bureaucratic Reform

Community satisfaction in the public service process conducted by the government is very important. The principle of community satisfaction in Samarinda Ulu District is represented by the implementation of the Community Satisfaction Survey (SKM) which is routinely carried out every year, using 9 (nine) elements. This study aims to analyze efforts to strengthen the responsiveness of the implementation of PATEN in Samarinda Ulu District. The survey guidelines apply to the Minister of Administrative Reform and Bureaucratic Reform Regulation No. 14 of 2017. This research is a descriptive study (description). The research approach is carried out using a qualitative approach. In general, the Community Satisfaction Survey (SKM) conducted by the District of Samarinda Ulu, has referred to the guidelines as stated in the Permanpan No. 14 of 2017. However, there are several things from the provisions as stated in Permenpan No. 14 of 2017 has not been followed up perfectly in its implementation, including related to an explanation of the implementation of activities, completeness of survey forms, survey analysis, inventory of service complaints, and follow-up planning.Keywords: public service, community satisfaction, survey 

scholarly journals Sustainable Competitive Advantage through Entrepreneurship, Market-Oriented Culture, and Trust

2021 ◽  
Vol 13 (7) ◽  
pp. 3986
Author(s):  
Jun-Chul Ha ◽  
Jun-Woo Lee ◽  
Jee Young Seong
Keyword(s):  
Work Engagement ◽  
Risk Taking ◽  
Choice Theory ◽  
Business Environment ◽  
Positive Influence ◽  
Mediating Effect ◽  
Sustainable Competitive Advantage ◽  
The Relationship ◽  
Positive Effect ◽  
Significant Positive Influence

In a rapidly changing business environment, the entrepreneurship of top management is essential for the survival and sustainable development of the enterprise. Building on the view of the strategic choice theory, this study identifies the relationship between entrepreneurship, market-oriented culture, and work engagement. Data were collected from 493 employees regularly working in small and medium-sized firms in South Korea. The results of this study indicate: (1) entrepreneurship (consisting of innovation, proactiveness, and risk-taking) has a significant positive influence on market-oriented culture, (2) entrepreneurship positively affects work engagement, (3) market-oriented culture has a significant positive effect on work engagement, (4) the effects of innovation and proactiveness on work engagement are significant, controlling for market-oriented culture, showing the partial mediating effect of market-oriented culture on work engagement, and (5) CEO trust moderates the relationship between risk-taking and work engagement. Theoretical and practical implications are suggested.

The Impact of the Business Environment on the Formalization of Informal Firms. The Case of Kosovo

Südosteuropa ◽  
2020 ◽  
Vol 68 (4) ◽  
pp. 505-529
Author(s):  
Kujtim Zylfijaj ◽  
Dimitar Nikoloski ◽  
Nadine Tournois
Keyword(s):  
Negative Impact ◽  
Positive Impact ◽  
Business Environment ◽  
Positive Influence ◽  
Policy Implications ◽  
Tax Reforms ◽  
Firm Level ◽  
Characteristics Analysis ◽  
Significant Negative Impact ◽  
The Impact

AbstractThe research presented here investigates the impact of the business environment on the formalization of informal firms, using firm-level data for 243 informal firms in Kosovo. The findings indicate that business-environment variables such as limited access to financing, the cost of financing, the unavailability of subsidies, tax rates, and corruption have a significant negative impact on the formalization of informal firms. In addition, firm-level characteristics analysis suggests that the age of the firm also exercises a significant negative impact, whereas sales volume exerts a significant positive impact on the formalization of informal firms. These findings have important policy implications and suggest that the abolition of barriers preventing access to financing, as well as tax reforms and a consistent struggle against corruption may have a positive influence on the formalization of informal firms. On the other hand, firm owners should consider formalization to be a means to help them have greater opportunities for survival and growth.

scholarly journals Strategic Planning and Competitive Advantage of ICT Small and Medium Enterprises in Kenya

2013 ◽  
Vol 1 (1) ◽  
pp. 191 ◽  
Author(s):  
Zachary B. Awino
Keyword(s):  
Strategic Planning ◽  
Competitive Advantage ◽  
Small And Medium Enterprises ◽  
Critical Role ◽  
Dynamic Environment ◽  
Business Environment ◽  
Positive Influence ◽  
Balanced Score Card ◽  
Medium Enterprises

The Paper is the research findings on the role of strategic planning and competitive advantage of ICT Small and Medium Enterprises in Kenya. Literature suggests that the contemporary business environment in which organisations operate is increasingly becoming uncertain and unpredictable. Significant changes are mostly driven by technological changes, globalisation and trade liberalisation. As a result, like large enterprises, SMEs are facing new and unexpected challenges that threaten their competitiveness. While most countries acknowledge the critical role that SMEs contribute to their economies, both as an engine of growth and sustainable development, many questions still remain unanswered as to the determination of the critical challenges facing SMEs and how these challenges could be addressed to improve their competitiveness. These challenges have increased the need for empirical information which is essential for decision making in addressing issues that are likely to enhance SMEs survival and growth. It is noted that there has been no adequate research studies on the role of strategic planning and competitive advantage of SMEs. This study contributes to the need to address the research gaps and thus explored the role of strategic planning and competitive advange of SMEs in Kenya. The study population consisted of 238 ICT SMEs from Nairobi and its environs. A sample size of 146 firms constituting 61 per cent of the total population was selected through stratified sampling. The study aimed to collect data from 438 respondents from top, middle and lower management teams. Structured questionnaires with closed and open ended questions was used for data collection, 239 responses were received from 123 ICT firms a response rate of 55 per cent and 84.2 per cent respectively. Key characteristics of strategic planning including formality, environmental analysis processes both internal and external orientations, strategies adopted, and implementation and control were recorded. Data analysis was done using descriptive statistics, factor analysis, t-test, ANOVA, correlation, correlation matrixes and regression analysis. The key findings revealed that strategic planning has significant and positive influence in performance of SME’s. The test of hypothesis revealed that strategic planning has positive and significant influence on competitive advantage. The study demonstrated strategic planning as a learning tool and a strategic resource which is consistent with the underlying assumptions of resource based theory, systems theory, chaos theory and balanced score card model assumptions. It is envisaged that, this kind of research is likely to generate useful discussions on the role of strategic planning and performance, of SMEs. It is apparent that entrepreneurs of SMEs cannot ignore strategic planning as significant changes in competitive advantage is the result of change or effective application of strategic planning. Policy makers and academicians may need to address the capacity needs of SMEs and develop strategic planning model that address the challenges that SMEs encounter in a dynamic environment.

scholarly journals Multiscale Effects of Multimodal Public Facilities Accessibility on Housing Prices Based on MGWR: A Case Study of Wuhan, China

2022 ◽  
Vol 11 (1) ◽  
pp. 57
Author(s):  
Lingbo Liu ◽  
Hanchen Yu ◽  
Jie Zhao ◽  
Hao Wu ◽  
Zhenghong Peng ◽  
...  
Keyword(s):  
Public Service ◽  
House Prices ◽  
Housing Prices ◽  
Positive Influence ◽  
Policy Formulation ◽  
Public Facility ◽  
Factors Affecting ◽  
Public Facilities ◽  
Geographically Weighted Regression Model ◽  
The Impact

The layout of public service facilities and their accessibility are important factors affecting spatial justice. Previous studies have verified the positive influence of public facilities accessibility on house prices; however, the spatial scale of the impact of various public facilities accessibility on house prices is not yet clear. This study takes transportation analysis zone of Wuhan city as the spatial unit, measure the public facilities accessibility of schools, hospitals, green space, and public transit stations with four kinds of accessibility models such as the nearest distance, real time travel cost, kernel density, and two step floating catchment area (2SFCA), and explores the multiscale effect of public services accessibility on house prices with multiscale geographically weighted regression model. The results show that the differentiated scale effect not only exists among different public facility accessibilities, but also exists in different accessibility models of the same sort of facility. The article also suggests that different facilities should adopt its appropriate accessibility model. This study provides insights into spatial heterogeneity of urban public service facilities accessibility, which will benefit decision making in equal accessibility planning and policy formulation for the layout of urban service facilities.

scholarly journals Pengaruh Motivasi Finansial terhadap Prestasi Kerja Pegawai pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Lampung Selatan

2021 ◽  
Vol 1 (1) ◽  
pp. 60-75
Author(s):  
Suradi Suradi ◽  
Keyword(s):  
Work Performance ◽  
Good Governance ◽  
Employee Performance ◽  
Positive Influence ◽  
Community Satisfaction ◽  
The South ◽  
Qualitative And Quantitative ◽  
Civil Registration ◽  
Excellent Service ◽  
The Moment

The Population and Civil Registration Office of South Lampung Regency is one of the South Lampung Regency Government Agencies that directly provides public services, as stated in the Decree of the South Lampung Regent Number 11 of 2003 concerning the Job Description of the Office of Population and Civil Registration of South Lampung Regency. In connection with the foregoing, the Department of Population and Civil Registration of South Lampung Regency has the responsibility to carry out the said public service which is also based on the goal of excellent service in order to create good governance. Community satisfaction in receiving service from the service is measured by understanding the dimensions of service quality that are closely related to community satisfaction, namely tangiables (physical evidence), relianility (reliability), responsiveness (responsiveness), assurance (guarantee) and empathy. The purpose of this study was to determine the forms of financial motivation implemented at the Department of Population and Civil Registration of South Lampung Regency, therefore the hypothesis proposed in this study was "There is a positive influence between financial motivation on employee performance". Meanwhile, the data collection method used is the method of observation, interviews, documentation and questionnaires. While the analysis used is qualitative and quantitative. From the calculation of the data analysis, it is obtained that r count 0.899 when consulted with the r value of the moment product label for N 49 both at a significant level of 5% = 0.325 and a significant level of 1% = 0.418 turns out that r count is greater than r table or r 0.899 > 0.325 and 0.899 > 0.418. Thus, it can be shown that there is a positive relationship between financial motivation and employee performance at the Department of Population and Civil Registration of South Lampung Regency. In other words, the better the financial motivation by the leadership to subordinates or employees, the better the employee's work performance will be. Keywords: financial motivation, employee achievement, population and civil registration services

scholarly journals Rapid Changes In Society, Technology ,Economy And Public Service Institutions

2017 ◽  
Vol 7 (1) ◽  
Author(s):  
Tirthendu Bagchi
Keyword(s):  
Public Service ◽  
Current Paper ◽  
Post Offices ◽  
Rapid Changes ◽  
Technology And Economy

Current paper has the purpose to analyze the statement by Drucker (1985) that rapid changes in today’s society, technology, and economy in general are simultaneously a great threat to public-service institutions and even greater opportunity. The statement by Drucker will be analyzed  particularly with context of post offices that what are they going through these days or have gone through. Finally, some recommendations will be made for USPS based on the findings of the analysis..

scholarly journals PENGARUH PARTISIPASI MANAJER TERHADAP EFEKTIVITAS SISTEM INFORMASI AKUNTANSI

2018 ◽  
Vol 2 (1) ◽  
pp. 65-70
Author(s):  
Ikromi Abd Ghani HSB ◽  
Dovi Septiari
Keyword(s):  
Information System ◽  
Human Resources ◽  
Research Method ◽  
Accounting Information ◽  
Business Environment ◽  
Positive Influence ◽  
Short Term ◽  
Accounting Information System ◽  
Independent Variable

The development of the business environment in globalization era has been triggered an increasingly tight business competition. Every companies who have an established its own strategies to manage a variety of information, human resources, allocation of funds and others. Accounting information system is a great resources that very valuable to an organization for the smoothness management of the company’s financial and decision making wheter it is to long term and short term, however there are several aspect that can be a factors the effectiveness of the accounting information system, that is manager’s participation. The research is aimed to proves that manager’s participation and manager’s involvement had a positive influence on the effectiveness of accounting information system (AIS) at manufacturing company, especially in the industrial zone Batamindo Mukakuning Batam City. The research method is using regression analysis to proves are the manager’s participation (independent variable) and manager’s involvement (independent variable) gives effect to the effectiveness of information system (dependent variable) or not. The result of this research is shows that variable of manager’s participation and manager’s involvement has a significant influence to the effectiveness of information system. The method is using purposive sampling is done by taking a sampling of the population according to certain criteria.

scholarly journals Analisis Pelayanan Obat-Obatan Dalam Kepuasan Konsumen Pada Apotek Syalom Amurang

2019 ◽  
Vol 8 (2) ◽  
pp. 67
Author(s):  
Irene Sinta Silalahi ◽  
Johny R. E. Tampi ◽  
Aneke Y. Punuindoong
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Public Service ◽  
Consumer Satisfaction ◽  
Quality Service ◽  
Community Satisfaction ◽  
Service Unit ◽  
City Community ◽  
Service Standards

This study aims to determine customer satisfaction with drug services at the Syalom Amurang Pharmacy. The focus of the research is, product quality, service quality, Emotional, Cost, and Price. The theory used in this study is the theory of Consumer Satisfaction by Lupyoadi. In this study using qualitative methods, data collection techniques are carried out through observation, interviews and documentation. The informants in this study were the Amurang City Community who had bought medicine at the Syalom Pharmacy. Location research at Syalom Amurang Pharmacy, with the basis used in law No. 25 of 2009 concerning the standard of public service, the standard of service that has been determined by the service unit, working to serve every citizen and resident to fulfill their rights is not the need for basic needs within the framework of service. Pharmacy units the importance of the service of medicines in community satisfaction can be measured by a predetermined standard, namely, service satisfaction for the services of the Syalom Pharmacy in Amurang in terms of service requirements, product quality, price, service quality, emotional, cost. From the 5 service standards there are results that state that they are not satisfied with the quality of service, product quality emotionally satisfied to eat a short service time, customer fees or rates according to and satisfied with service, price and cost, product quality, Syalom pharmacy Amurang field observation.

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