Analysis Digital Customer Satisfaction in Online Purchase

2021 ◽  
Vol 20 (2) ◽  
pp. 102-109
Author(s):  
Sry Rezeki ◽  
Shelly Christiana Muliauwan
Keyword(s):  
Customer Satisfaction ◽  
Online Shopping ◽  
The Public ◽  
Traditional Markets ◽  
Online Purchases ◽  
Digital Era ◽  
Online Purchase ◽  
Direct Observations ◽  
Qualitative Descriptive ◽  
Descriptive Method

In this digital era, everything has switched to an online system, starting from shopping, vehicles, ordering food, everything can be done online, everything can be obtained easily, just install an application to support online activities, we can meet all our needs, with the sophistication of technology, of course it makes it easier for us at all times. We can take activities for example when we buy clothes online, it certainly makes it easier for us from going to the market or mall to get clothes, now we just have to sit at home, open the application and clothes or orders will arrive directly at the door This study was conducted to test the level of customer satisfaction in making online purchases where the researchers made direct observations by monitoring the ratings given by customers on the online shopping site that is widely used by the public, namely Shoppe. The research method used is a qualitative descriptive method in which data is obtained directly through interviews with shopee users and observing assessments given by customers in the shopee application. The results obtained from this study are that many people feel satisfied after shopping online because they consider online shopping can save time, effort and get cheaper prices than traditional markets.

EFEKTIVITAS PENDIDIKAN DAN PELATIHAN DALAM MENINGKATAN KINERJAAUDITOR DI INSPEKTORAT KABUPATEN LAMONGAN PROVINSI JAWA TIMUR

2020 ◽  
Vol 12 (2) ◽  
Author(s):  
Ely Sukmana
Keyword(s):  
Training Programs ◽  
Positive Impact ◽  
Education And Training ◽  
Technical Training ◽  
Functional Training ◽  
Inductive Approach ◽  
Direct Observations ◽  
Qualitative Descriptive ◽  
And Training ◽  
Descriptive Method

Effectiveness of Education and Training in Increasing Auditor Performance at the Lamongan Regency Inspectorate of East Java Province. This study aims to find out and analyze education and training to be the driving factors for improving the performance of auditors at the Inspectorate of Lamongan Regency, East Java Province. The researcher used a qualitative descriptive method with an inductive approach. The conclusion of this study is the effectiveness of education and training carried out through technical training programs held by the Lamongan District Inspectorate and the implementation of functional training and technical training outside which aims to improve the performance of the Lamongan District Inspectorate auditors, including being effective. This can be understood from the results of the overall study through interviewing the author with sources and direct observations. The indicators of effectiveness of auditor participation to carry out technical training carried out by the Inspectorate and functional training and technical training held outside of stating that, every implementation. Education and training can have a positive impact on the auditor of the Lamongan District Inspectorate in improving performance to carry out their duties and functions as internal government supervisors.

Implementasi Kode Etik Jurnalistik pada Rubrik Berkonten Islami

2021 ◽  
Vol 2 (2) ◽  
pp. 121-127
Author(s):  
Amir Seto Aji
Keyword(s):  
Communication Technology ◽  
Field Research ◽  
Online Media ◽  
Specific Detail ◽  
Communication Practice ◽  
Digital Era ◽  
Information And Communication ◽  
Qualitative Descriptive ◽  
The Media ◽  
Descriptive Method

  In this digital era, all information and communication technology emhanched faster all the time. This issue gives a big chance on communication practice become more effective than before. Hence, to full the tight competition on digital era such as online media, the researcher wanted to investigate about applying ethic of journalist code in the online media and in journalist understanding to the ethic journalist code. The researcher used qualitative descriptive method which oriented on the field research and literature. On the other side, the qualitative research also directs into the finding of basic theory which is emphasized the process over the result. It also limits the research with the focus which has criteria on finding the trustwothiness dta. Based on the result on the research about applying ethic of journalist code in the Islamic rubrik OASE at Depok POS.com, online media in Depok POS always apply the ethic of journalist code with colaborate on that ethic such as the way which always used in the field by journalist and the ethic of journalist understanding are the specific detail and detail things which manage about how should the media worker such as journalist, editor, chief of reporter, news achor and every profession which can called a journalist can behave on ethic of journalist code. Further, ethic of journalist code is the basic of journalist thought.

scholarly journals Inovasi Pelayanan Publik Program E-Retribusi Di Dinas Perdagangan Kota Surakarta

2020 ◽  
Vol 8 (2) ◽  
pp. 109-118
Author(s):  
Lies Fajarwati Wijaya ◽  
Winarti Winarti ◽  
Joko Suranto
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
The Public ◽  
Local Revenue ◽  
Qualitative Descriptive ◽  
Data Collection Technique ◽  
The City ◽  
Descriptive Method ◽  
Smart Government ◽  
Trade Office

The e-retribution public service innovation by the Surakarta City Trade Office is a new concept regarding the online levy payment system. First launched in mid-2016, E-retribution as part of the implementation of smart government is included in the smart city indicator. This study uses the typology theory of public service innovation Muluk (2008). Research location in the city trade office Surakarta, with a qualitative descriptive method. The data collection technique was obtained by purposive sampling through informant interviews, observations and documents. The results show that the public service innovation with the e-retribution program can simplifying public services and saving more time, costs and human resources, ensuring accountable transactions. In addition, E-retribution has an impact on increasing Solo Local Revenue every year.

scholarly journals Pola Perilaku Konsumen Digital Dalam Memanfaatkan Aplikasi Dompet Digital

2020 ◽  
Vol 12 (2) ◽  
pp. 311
Author(s):  
Sisca Aulia
Keyword(s):  
Consumer Behavior ◽  
Literature Study ◽  
Digital Era ◽  
Payment Instruments ◽  
Electronic Transactions ◽  
Impulsive Buying ◽  
Qualitative Descriptive ◽  
Digital Payments ◽  
Descriptive Method ◽  
Digital Wallets

This research is about consumer behavior in making digital payments in buying and selling transactions. Digital payment methods are a new way of making payments, especially in times of a pandemic like today, this is also a result of government policies, various countries globally to not do many activities outside the home and keep each other apart during the Covid-19 pandemic. Consumer behavior has begun to switch conventional payment instruments to digital payments. Payment via digital wallets has become popular and most accepted as an emerging payment method in both developed and developing countries. This research itself aims to determine the behavior patterns of millennial consumers with impulsive buying because of seeing promotions and digital payment facilities. Based on this, the use of digital wallets on millennial consumer behavior during the Covid-19 pandemic is the object of research. This study uses a qualitative descriptive method with a literature approach. The research data is obtained through literature study and theoretical studies from various scientific sources. The results of the study show that the Covid-19 pandemic has increased the use of digital wallets to the tendency of consumer consumerism to use electronic transactions that are more suitable and efficient for use during a pandemic. The digital era has developed rapidly in a society that has adapted to become an adaptive shopper in a cashless society that has developed a new normal culture, namely electronic payment transactions through digital wallets. Penelitian ini mengenai perilaku konsumen melakukan pembayaran digital dalam transaksi jual-beli. Metode pembayaran digital menjadi cara baru melakukan pembayaran terlebih lagi di masa pandemi seperti sekarang ini, hal ini juga sebagai dampak dari kebijakan pemerintah, berbagai negara secara global untuk tidak banyak melakukan kegiatan di luar rumah serta menjaga jarak satu sama lain di masa pandemi Covid-19. Perilaku konsumen mulai beralih alat pembayaran konvensional menjadi pembayaran digital. Pembayaran melalui dompet digital telah populer dan paling diterima sebagai metode pembayaran yang muncul di negara maju dan berkembang. Penelitian ini sendiri bertujuan untuk mengetahui pola perilaku konsumen milenial dengan pembelian yang cepat serta tidak direncanakan (impulsive buying) karena melihat promosi dan sarana pembayaran digital. Berdasarkan hal tersebut, penggunaan dompet digital pada perilaku konsumen milenial di saat pandemi Covid-19 menjadi obyek penelitian. Penelitian ini menggunakan metode deksriptif kualitatif dengan pendekatan literature. Data penelitian diperoleh melalui studi pustaka dan kajian teoritis dari berbagai sumber ilmiah. Hasil penelitian memperlihatkan bahwa pandemi Covid-19 memberikan peningkatan penggunaan dompet digital hingga kecenderungan konsumerisme konsumen dengan penggunaan transaksi elektronik yang lebih cocok dan efisien untuk digunakan dalam masa pandemi. Era digital sudah berkembang pesat dalam masyarakat yang sudah beradaptasi menjadi adaptive shopper di dalam cashless society yang mengembangkan budaya normal baru yaitu transaksi pembayaran elektronik melalui dompet digital.

scholarly journals EFFORTS TO IMPROVE THE TANK CLEANING PROCESS TO SUPPORT THE FAST LOADING OF FUEL OIL IN MT. SUCCESS MARLINA XXXIII

2021 ◽  
Vol 2 (5) ◽  
pp. 785-790
Author(s):  
Suhartini Suhartini ◽  
April Gunawan ◽  
Rizky Muhammad Adhiwirayuda
Keyword(s):  
Theoretical Basis ◽  
Fuel Oil ◽  
Cleaning Process ◽  
Infrastructure Planning ◽  
Direct Observations ◽  
Qualitative Descriptive ◽  
Descriptive Method

The unpreparedness of the cargo hold tank will result in losses for the company. To produce a truly clean loading space, it is necessary to carry out tank cleaning according to procedures, with adequate infrastructure, planning and good coordination between the parties concerned. The theoretical basis used in this paper describes the procedures for cleaning tanks on appropriate tankers, because delays will cause huge losses for the company. This research is qualitative in nature by conducting interviews and direct observations to see the process of Tank Cleaning activities on the ship so that the method used is a qualitative descriptive method. The type of research contained in the writing of this study is qualitative, namely research by collecting data on the MT ship. Success Marlina 33 then analyzes and draws conclusions in the form of explanations. Based on the results of research conducted at MT.

scholarly journals Strategi Government Public Relations Pusat Penerangan TNI dalam Mempertahankan Reputasi Lembaga TNI

2019 ◽  
Vol 7 (2) ◽  
pp. 205-216
Author(s):  
Rifqi Muflih ◽  
Dany Dany
Keyword(s):  
Public Relations ◽  
Participant Observation ◽  
Armed Forces ◽  
The Public ◽  
Qualitative Descriptive ◽  
Government Public Relations ◽  
The Government ◽  
Descriptive Method ◽  
Public Relations Strategy

Public Relations of Headquarters of the Indonesian Armed Forces (TNI Headquarters) must work with the Government Public Relations strategy to maintain a reputation by maintaining credibility, trustworthiness, reliability, and responsibility in delivering positive news to the internal and external public. This study aims to see how the government public relations strategy of the Indonesian National Armed Forces Information Center (Puspen TNI) maintained the reputation of the TNI institution. The method used in this study is a qualitative descriptive method by interviewing the Head of Puspen TNI, non-participant observation, and documentation. The results showed that Puspen TNI in maintaining the reputation of the TNI, first, maintained credibility by measuring the objectivity and quality of the news. Second, it proclaimed information about TNI and the contribution of the TNI to the nation-state to the public through mass media and social media. Third, it disseminated the news according to the facts. Forth, it reported the performance of the TNI to the external and internal public regarding responsibility to the state and nation professionally and proportionally by providing information delivered directly through the TNI website, Facebook, Twitter, Instagram, YouTube and TV public relations TNI Streaming produced by Puspen TNI. It also maintained good relations between external media and editor in chief and journalists of print, electronic and online media.

scholarly journals Management Strategy of Radio Republik Indonesia (RRI) Mataram in the Digital Era

2019 ◽  
Vol 1 (3) ◽  
pp. 109
Author(s):  
Yulanda Trisula Yohanes ◽  
Nimas Parista Pancawati ◽  
Lalu Ahmad Rahmat
Keyword(s):  
Management Strategy ◽  
Swot Analysis ◽  
Continuous Training ◽  
Technical Problems ◽  
Digital Era ◽  
The Face ◽  
Qualitative Descriptive ◽  
The Government ◽  
Descriptive Method

RRI Mataram is an independent, neutral and non-commercial Public Broadcasting Institution that serves to provide information broadcasting, education, healthy entertainment, social control, and maintain a positive image of the nation in the international community. In the digital era, which was the era of media convergence, RRI Mataram did not escape from efforts to remain in the midst of society. This study aims to determine the management strategy of LPP RRI Mataram in the face of the digital era. This study uses a qualitative descriptive method with several steps, namely: Observation, interview, documentation, data analysis and conclusion. From the results of the study, the researchers formulated LPP RRI Mataram's management strategy using a SWOT analysis, including: understanding market share by presenting interesting and interesting shows to the community, maximizing and expanding networks of cooperation with various agencies, utilizing relations with the government, organizing programs for listeners, provide rewards for employees who excel, improve the quality of human resources by providing continuous training, conduct Joint Branding, add segmentation to program 2, improve program quality, and utilize other media as a medium to improve the existence of LPP RRI Mataram, and also complete broadcast systems with audio and video streaming, as well as fixing the RRI PLAY GO application, and minimizing technical problems with optimal device maintenance. Keywords: management strategy; radio; RRI Mataram; digital era

scholarly journals VARIASI JARGON DALAM SUATU KOMUNITAS WARIA DI SALON RETHAH WILAYAH PONDOK BENDA

2021 ◽  
Vol 2 (1) ◽  
Author(s):  
Amanda Rizky Amalia ◽  
Antika Suri Tauladan ◽  
Fani Aulia Sari
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Human Life ◽  
Transgender Women ◽  
Research Data ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Subject ◽  
Data Collection Technique ◽  
Descriptive Method

Language has an important role in everyday human life in society. Jargon is a kind of language that is only used by certain communities as daily communication among its members. The jargon used by the transgender community is very interesting to understand because the jargon has its own form and meaning in its disclosure and can find out how the variety of jargon-shaped language used by transgenders in hiding their secrets so as not to be known by the public. It is evident that not all users of other languages understand the jargon. In this study, the researchers analyzed the jargon used by the waria community in the salon. This study aims to determine the jargon and describe and understand the meaning of the jargon used by the transgender community in interacting orally. The source of the research data was obtained from the subject, namely the transgender women who worked at the Retah salon in Pamulang, who used jargon in their daily communication with transgender women and sometimes with their customers. The method used in this study is a qualitative descriptive method, which describes and conveys data objectively. Describe the jargon terms of transgender language as the object of research. The data collection technique used is observation or see and note. The result of this research is the jargon used by waria in the form of transgender language vocabulary. Based on the results of the data analysis, it was found that 20 pieces of jargon used by transgender women in the salon were akika, rapose, capcus, endang gurindang, ink, sekong, belenjong, cucok, metong, hamidah, lekong, sapose, capcay, begindang, bala-bala, sindang. , lambreta, grasshopper, mesong, and mursida.Keywords: Waria, Jargon, Vocabulary

scholarly journals Peran Program Reporter on Campus RRI Mataram Dalam Meningkatkan Kemampuan Jurnalistik Mahasiswa KPI Universitas Muhammadiyah Mataram

2018 ◽  
Vol 2 (1) ◽  
pp. 55
Author(s):  
Muhammad Syaoki ◽  
Endang Rahmawati
Keyword(s):  
Mass Media ◽  
Media Literacy ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Media ◽  
The Mass Media ◽  
Student Journalism ◽  
Descriptive Method

Abstrak:Media massa mengalami perkembangan yang pesat, selain menyampaikan informasi kepada masyarakat media juga memiliki tugas mendidik publik melalui literasi media. Dengan menggunakan metode deskriptif kualitatif penelitian ini bertujuan untuk melihat peranan program reporter on campus dalam upaya menumbuhkembangkan literasi media khususnya di kalangan mahasiswa. Hasil penelitian ini menunjukkan bahwa program reporter on campus sangat menunjang kemampuan mahasiswa baik dalam aspek teoritis maupun aplikatif.Kata Kunci: Radio, Reporter on Campus, Mahasiswa JurnalistikAbstract: The mass media experienced development fastly, in addition to conveying information to the media community also had the task of educating the public through media literacy. Using qualitative descriptive method, this study aims to see the role of on campus reporter program in an effort to develop media literacy, especially among students. The results of this study indicated that on the campus reporter program supports greatly the ability of students in both theoretical and applicative aspects.Keywords: Radio, Reporter on Campus, Student, Journalism

scholarly journals Relevansi Ajaran Hidup Sastra Wulangreh Pada Etnis Jawa Mataram Kepanjen Kabupaten Malang

2017 ◽  
Vol 23 (1) ◽  
pp. 81-86
Author(s):  
Nurwakhid Muliyono
Keyword(s):  
Filial Piety ◽  
Geographical Location ◽  
Cultural Issues ◽  
Literary Value ◽  
Cultural Economic ◽  
Political Factors ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Government ◽  
Descriptive Method

Literary works created by writers to be enjoyed, understood, and utilized by the community by using language as a medium. Literature is a language essay on socio-cultural issues in the form of getting positive judgments from the public. The use of the mystical language of the palace was able to penetrate far geographical location to rural and mountainous areas. Social, cultural and political factors led them to mesanggrah and alienated into the area of Brang Wetan commonly known Mataraman region. Majority, Kepanjen society is Java Mataraman estany which still holds closely to ancestral tradition. Some forms of local wisdom are still carried out today, one of them is Serat Wulangreh written by Sri Susuhunan Paku Buwono IV in Surakarta Hadiningrat In the government of 1788-1820. Javanese people are very concerned about the teachings in Fiber Wulangreh and practiced in everyday life. Wulangreh fiber is a characteristic of Indonesian culture that has high literary value, aesthetics, education and philosophy. In Fiber Wulangreh there is a living doctrine: Understanding the sense of life, sharpening the inner eye, avoiding the arrogant attitude, the duty of the living, the filial piety, and the service to the king. These teachings became guidance and guidance for the Javanese ethnic community Mataraman Kepanjen, the community has consistently preserved until now. Therefore, this phenomenon is very interesting to be careful because this phenomenon occurs in a society that is experiencing changes in all aspects (social, cultural, economic, and globalization). Based on the above description, this paper will describe: (a) how is Fiber Wulangreh practiced as a moral and intellectual teaching (b) how is Serat Wulangreh practiced as a living doctrine, and (c) how is the relevance of Wulangreh literary life teaching to ethnic Javanese mataram in Kepanjen Malang Regency. This qualitative research involves the active participation of researchers on the object of the study. Interviews conducted by researchers to obtain data on various matters related to Fiber Wulangreh Data analysis of village monograph in the analysis with qualitative descriptive method to what extent Fiat Wulangreh live and grow in society.

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