scholarly journals Inovasi Pelayanan Publik Program E-Retribusi Di Dinas Perdagangan Kota Surakarta

2020 ◽  
Vol 8 (2) ◽  
pp. 109-118
Author(s):  
Lies Fajarwati Wijaya ◽  
Winarti Winarti ◽  
Joko Suranto
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
The Public ◽  
Local Revenue ◽  
Qualitative Descriptive ◽  
Data Collection Technique ◽  
The City ◽  
Descriptive Method ◽  
Smart Government ◽  
Trade Office

The e-retribution public service innovation by the Surakarta City Trade Office is a new concept regarding the online levy payment system. First launched in mid-2016, E-retribution as part of the implementation of smart government is included in the smart city indicator. This study uses the typology theory of public service innovation Muluk (2008). Research location in the city trade office Surakarta, with a qualitative descriptive method. The data collection technique was obtained by purposive sampling through informant interviews, observations and documents. The results show that the public service innovation with the e-retribution program can simplifying public services and saving more time, costs and human resources, ensuring accountable transactions. In addition, E-retribution has an impact on increasing Solo Local Revenue every year.

scholarly journals FLIP FABRIC AND NAME BOARD (CASE STUDY IN PANGKALPINANG CITY, BANGKA BELITUNG ISLANDS)

2020 ◽  
Vol 12 (1) ◽  
pp. 44
Author(s):  
Muhammad Iqbal Arrosyad ◽  
Asyraf Suryadin ◽  
Harun Joko Prayitno
Keyword(s):  
Data Collection ◽  
Foreign Languages ◽  
The Public ◽  
Qualitative Descriptive ◽  
Data Collection Technique ◽  
Almost All ◽  
The City ◽  
Descriptive Method ◽  
Local Languages

This study aims to explain the forms of fabrik range errors and nameplate in the City of Pangkalpinang, Bangka Belitung Islands and find out the factors behind the occurrence of errors in the use of Indonesian in the fabric range and nameplate in the City of Pangkalpinang, Islands. Bangka Belitung. The method used in this research is qualitative descriptive method. The data collection technique used is the triangulation technique which consists of observation, documentation, and interviews. The subjects in this study were all fabric ranges and nameplate in the city of Pangkalpinang, Bangka Belitung Islands which experienced errors in writing with the use of Indonesian. The results of this study are: the form of class that is often done is in writing sentences in foreign languages, the use of non-standard words, the use of abbreviated words that are not explained, and the use of local languages. and the lack of understanding of the owner of the fabric, the education of the owner or maker cannot be biased because there are still errors even though the education is high through S2, then the purpose of making it does not pay attention to the rules of writing. and almost all spandex fabric or nameplate no one gives input or criticism, it's just that there are some from the public who ask questions related to writing or related businesses.

scholarly journals VARIASI JARGON DALAM SUATU KOMUNITAS WARIA DI SALON RETHAH WILAYAH PONDOK BENDA

2021 ◽  
Vol 2 (1) ◽  
Author(s):  
Amanda Rizky Amalia ◽  
Antika Suri Tauladan ◽  
Fani Aulia Sari
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Human Life ◽  
Transgender Women ◽  
Research Data ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Subject ◽  
Data Collection Technique ◽  
Descriptive Method

Language has an important role in everyday human life in society. Jargon is a kind of language that is only used by certain communities as daily communication among its members. The jargon used by the transgender community is very interesting to understand because the jargon has its own form and meaning in its disclosure and can find out how the variety of jargon-shaped language used by transgenders in hiding their secrets so as not to be known by the public. It is evident that not all users of other languages understand the jargon. In this study, the researchers analyzed the jargon used by the waria community in the salon. This study aims to determine the jargon and describe and understand the meaning of the jargon used by the transgender community in interacting orally. The source of the research data was obtained from the subject, namely the transgender women who worked at the Retah salon in Pamulang, who used jargon in their daily communication with transgender women and sometimes with their customers. The method used in this study is a qualitative descriptive method, which describes and conveys data objectively. Describe the jargon terms of transgender language as the object of research. The data collection technique used is observation or see and note. The result of this research is the jargon used by waria in the form of transgender language vocabulary. Based on the results of the data analysis, it was found that 20 pieces of jargon used by transgender women in the salon were akika, rapose, capcus, endang gurindang, ink, sekong, belenjong, cucok, metong, hamidah, lekong, sapose, capcay, begindang, bala-bala, sindang. , lambreta, grasshopper, mesong, and mursida.Keywords: Waria, Jargon, Vocabulary

scholarly journals Pasar Klewer di Era Indrustri 4.0 Sebagai Usaha Mempertahankan Eksistensinya

2020 ◽  
Author(s):  
Egareswara Refo Wasudha
Keyword(s):  
Research Method ◽  
Industrial Revolution ◽  
The Public ◽  
Central Java ◽  
Qualitative Descriptive ◽  
The City ◽  
Descriptive Method ◽  
Textile Products

Pasar Klewer is one of the most important parts in sustaining economic nets in the city of Surakarta. Where the pasar Klewer is the largest distributor of textile products in Central Java from sellers to buyers. But today the pasar Klewer is still relevant in the midst of the current 4.0 industrial revolution. The purpose of this paper is to explain what can make the pasar Klewer a market that still exists in the midst of the Industrial Revolution 4.0 and explain how it can happen. Because in this era efficiency is needed in everything. The research method used is a qualitative descriptive method that emphasizes objective phenomena and is studied qualitatively in order to obtain results that are in accordance with actual facts. So as to obtain information about the pasar Klewer that is relevant, credible and useful to the public, especially traders in the pasar Klewer in an effort to maintain the existence of the pasar Klewer

scholarly journals Implementasi Kebijakan Pemerintah dalam Penataan Parkir Guna Mewudjudkan Tertib Lalu Lintas (Studi Kasus di Kota Labuan Bajo Kabupaten Manggarai Barat)

2020 ◽  
Vol 1 (1) ◽  
pp. 73-77
Author(s):  
Bonifasius Fantura ◽  
I Ketut Kasta Arya Wijaya ◽  
I Nyoman Subamia
Keyword(s):  
City Government ◽  
Public Order ◽  
The West ◽  
The Public ◽  
The People ◽  
Qualitative Descriptive ◽  
Market Areas ◽  
The Government ◽  
The City ◽  
Descriptive Method

This research is motivated by awareness and concern for public order, especially in tourist areas. This study aims to determine the policy actions of the West Manggarai Regency Government in managing parking in order to create orderly traffic and to find out the factors that hinder the parking arrangement in order to create orderly traffic in Labuan Bajo City, West Manggarai Regency. This research was designed using a qualitative descriptive method. The techniques used in collecting data are through interviews and documentation. The results show that the government's policy actions in managing parking in the city of Labuan Bajo have not run according to the regulations in the Labuan Bajo city area. Then, there was a mistake between the content of the policy and the implementation in the field. In addition, there is still a lack of awareness from the public to obey traffic regulations, especially parking and a lack of complete facilities where there are 2 areas that are at the center of congestion, namely Jl Soekarno Hatta and Jl. Mirror Stone Market. So this situation makes the people become a habit and low awareness in conducting parking arrangements in the city of Labuan Bajo. Therefore, through this research it is hoped that the Labuan Bajo City Government will increase the parking area in the shopping and market areas so as not to cause congestion. Then, the government is expected to be more assertive in providing guidance to parking attendants in order to comply with applicable regulations.

scholarly journals Street Vendors (PKL) as the Survival Strategy of Poor Community

JEJAK ◽  
2018 ◽  
Vol 11 (1) ◽  
pp. 173-188 ◽  
Author(s):  
Eko Handoyo ◽  
Avi Budi Setiawan
Keyword(s):  
Public Space ◽  
Public Spaces ◽  
City Government ◽  
Survival Strategy ◽  
Street Vendor ◽  
Street Vendors ◽  
Qualitative Descriptive ◽  
Data Collection Technique ◽  
The City ◽  
Descriptive Method

Street vendors are some of informal sector business actors who are directly related to city government policy. Illegal street vendors as one type of street vendors often get ill-treatment from the city government. It is because in running the business, street vendors occupy public space, such as sidewalks and shoulders, so they are disciplined. Through this phenomena, this study aimed to analyze (1) survival strategy done by street vendors and (2) reasons by street vendors in using public space as a place to trade. Those objectives were further described by employing qualitative descriptive method with data collection technique through interviews and observations. Once the data have been collected, they were analyzed qualitatively interactively. From the research results, it can be concluded. First, being a street vendor for low-level society is the only option and is the most viable way to sustain their lives. Some street vendors do survival strategy in order to meet the needs of everyday life. Second, street vendors use public spaces such as roadsides and sidewalks because (1) there are limitations which make them impossible to occupy locations with obligations to pay, (2) roads and sidewalks are strategic places to peddle merchandise; and (3) lack of attention from government to the needs and welfare of street vendors.

ANALISIS MCDONALDISASI BENTUK PELAYANAN PUBLIK PADA SISTEM E-FILING DIREKTORAT JENDERAL PAJAK (DJP) ONLINE

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Putri Maulina
Keyword(s):  
Communication Technology ◽  
Public Service ◽  
Service System ◽  
Easy Access ◽  
Theory Approach ◽  
The Public ◽  
Filing System ◽  
State Tax ◽  
Information And Communication ◽  
Qualitative Descriptive

In this contemporary era, the forms of public service in Indonesia have become increasingly practical and instant. Conditions like this to illustrate how the phenomenon of McDonaldization began to plague into public service systems, one of which is with the public service system e-Filing DJP Online. E-Filing DJP Online is an application of public services based on information and communication technology implemented by the state tax execution agency to provide easy access to services for the Taxpayers in Indonesia. The purpose of this study is to see how the principles of McDonaldization are applied in the public service system of tax agencies through the DGT Online e-Filing system. The theory approach used is McDonaldization Theory by George Ritzer, and the concept of Public Service. The method used is qualitative descriptive, with literature review approach. The results show that the DGT Online e-Filing system applies the principles of McDonaldization in the form of its services, namely: efficiency, quantified and qualified services, predictability, control, and ultimately the rationale for irrationality of service.Keywords: McDonaldization, Public Service, Tax, e-Filing

KUALITAS LAYANAN KETERBUKAAN INFORMASI PUBLIK BERBASIS WEBPORTAL PADA PEJABAT PENGELOLA INFORMASI DAN DOKUMENTASI (PPID) KABUPATEN SLEMAN TAHUN 2019

2020 ◽  
Vol 3 (1) ◽  
pp. 55-66
Author(s):  
Coni Wanprala ◽  
Isnaini Muallidin ◽  
Dewi Sekar Kencono
Keyword(s):  
Information Disclosure ◽  
Central Government ◽  
Public Information ◽  
Descriptive Study ◽  
Field Observations ◽  
Public Agencies ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Government ◽  
Data Collection Technique

At present the development of technology and information has reached a very rapid level. Technology and information are used as a service media in the government environment which is also known as e-Government, one of which is the service of public information disclosure. The central government through Law No. 14 of 2008 concerning Openness of Public Information, encourages all Public Agencies including the Sleman Regency Government to make transparency in the administration of the state by utilizing information technology. This research is a qualitative descriptive study which aims to describe the reality that occurs. The object of research in this study is the official website of the Information and Documentation Management Officer (PPID) of Sleman Regency with the domain https://ppid.slemankab.go.id then the Sleman Regency Communication and Informatics Office as the organizer of the public information disclosure program. The data collection technique itself is carried out by means of interviews, documentation studies, and field observations (observations). After collecting and presenting data, then the data will be reduced first then analyzed and concluded. From the results of the study, in general the researchers concluded that the Sleman Regency PPID website had reached the level of qualification to become a quality website, however there were still some improvements and evaluations that had to be done by the relevant agencies in order to be better, namely (i) the website was still being assessed as a one-way service (ii) There are still many OPDs that are not ready to implement PPID (iii) data and information are still not updated (iv) lack of responsiveness of services in requests for information.

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

scholarly journals ANALISIS MEKANISME PEMUNGUTAN DAN EFEKTIVITAS RETRIBUSI PASAR DI KOTA BITUNG

2018 ◽  
Vol 14 (1) ◽  
Author(s):  
Meivi M. Kaunang ◽  
Lintje Kalangi ◽  
Treesje Runtu
Keyword(s):  
Research Method ◽  
Descriptive Analysis ◽  
City Government ◽  
Business Service ◽  
Operational Procedure ◽  
Local Revenue ◽  
Local Taxes ◽  
Qualitative Descriptive ◽  
The City ◽  
General Service

One source of Regional Original Revenue is local taxes, regional levies and other legitimate local revenue management. Regional levies consist of 3 types of retribution, namely general service retribution, business service retribution and certain licensing retribution. Market’s levies is one type of regional retribution that is included in general retribution whose collection must be in accordance with the existing operational procedure standards to support the realization of its acceptance. This study aims to determine the mechanism of market’s levies collection and the level of effectiveness of market’s levies in the city of Bitung. The research method used is qualitative descriptive analysis, by analyzing the collection mechanism and the effectiveness of market’s levies. The results of the study show that the mechanism of collection of retribution is in accordance with the existing SOP and the achievement of its effectiveness is effective with an average level of 87.13%. Bitung city government can be better able to approach marketers for example by socializing market’s levies regulations so that later can also support the realization of  levies revenue.Keywords : Market’s Levies, Collection Mechanisms and Effectiveness

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