scholarly journals THE PROBLEM OF NON-FORMAL ADULT EDUCATION QUALITY SERVICE PROVISION IN LOCAL MUNICIPALITIES OF LITHUANIA

2021 ◽  
Vol 4 ◽  
pp. 251-261
Author(s):  
Irena Zemaitaityte ◽  
Alina Petrauskiene
Keyword(s):  
Adult Education ◽  
Focus Group ◽  
Quality Assessment ◽  
Formal Education ◽  
Local Population ◽  
Educational Services ◽  
Implementation Quality ◽  
Education Services ◽  
Local Municipalities

This article analyzes one of the most important and, simultaneously, the most problematic factors in the development of adult education as the implementation quality of Non-formal Adult Education (hereinafter NAE) at the local government level. The aim of this article is to reveal the understanding of Lithuanian municipal non-formal adult education coordinators about improving the quality of non-formal adult education services. The study has centered on a focus group (12 people) in which Lithuanian non-formal adult education coordinators from different municipalities discussed and shared their diverse opinions. According to the focus group participants, the quality assessment of educational services in local communities is required by the institutions or foundations financing the services, which at the same time indicate the criteria for assessing the quality of services and their fulfillment when reporting on the implementation of educational services. According to the participants of the study, Lithuanian municipalities should have more power in decision making on planning educational programs and services to meet the needs of the local population; they should expect stable funding guarantees from state institutions, which must first and foremost be interested in improving non-formal education services quality assessment. 

scholarly journals PENGARUH NILAI PELANGGAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMILIHAN PENDIDIKAN KAMPUS BERBASIS VOKASI

2020 ◽  
Vol 9 (2) ◽  
pp. 88
Author(s):  
Minggu Minggu ◽  
May Vitha Rahmadhani ◽  
Siswandi Siswandi
Keyword(s):  
Significant Influence ◽  
Customer Value ◽  
Quantitative Research ◽  
Educational Services ◽  
Quality Of Education ◽  
College Selection ◽  
Quantitative Research Methods ◽  
Education Services ◽  
Selection Decision

<p>This research was conducted to determine how much the influence Customer Value to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M, to determine how much the influence Quality 0f Education Services to the  College Selection Decision of Student in Politectic LP3I Jakarta Kampus Blok M, and determine how much the influence Customer Value and Quality of Education services simultaneously to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M. This research was conducted on 75 students out of a population of 300 students using slovin method and quantitative research methods using regression analysis, to prove that the variable customer value has a positive and significant influence towards college selection decisions; and the variable quality of educational services has a positive and significant influence towards college selection decision. The research proved that the customer value has a positif influence 0,823 to the college selection decision,the quality of educational services has a positif influence 0,756 to the college selection decision,customer value and quality of education services simultaneosly has a significant influence 0,854. The Results of this research prove that hypotests Ha accepted and proven linear.</p><p><strong>Keywords: </strong>College Selection Decision, Customer Value, Service Quality</p>

INFORMATION AND ANALYTICAL SYSTEM FOR OBTAINING AN INTEGRATED ASSESSMENT OF THE QUALITY OF EDUCATIONAL SERVICES FROM THE POSITION OF CONSUMERS

2019 ◽  
Vol 6 ◽  
pp. 41 ◽  
Author(s):  
Tatiana Azarnova ◽  
Sergey Barkalov ◽  
Yulia Bondarenko ◽  
Natalia Kalinina
Keyword(s):  
Quality Assessment ◽  
Online Survey ◽  
Swot Analysis ◽  
Quality Criteria ◽  
Educational Services ◽  
Quality Of Services ◽  
Processing Technologies ◽  
Algorithmic Support ◽  
Analytical System

The aim of the research study is the description of the information analytical system developed by the authors for the formation of an integral linguistic assessment of the quality of educational services from the perspective of three main groups of consumers: employers, students and young professionals. The computation of the integral linguistic quality assessment is based on specially structured information obtained in the course of a voluntary online survey of consumers on specialized quality criteria for groups. A site has been developed for the online survey. The algorithmic support of the information-analytical system is based on the methods SERVQUAL, SWOT-analysis and fuzzy linguistic information processing technologies. The tools of the information analytical system allow us to obtain: linguistic assessments of the quality of services from the perspective of each group of consumers, an integral quality assessment for all consumers and automatically build a SWOT analysis matrix to develop a strategy to improve the quality of the analysed services. In accordance with modern standards of quality management, the approach to quality assessment laid down in the methodology for generating results uses the assumption that the consumer assesses the quality of services based on a comparison of his/her expectations and perceptions of the service during its receipt.  

scholarly journals The Effect of Perception about The Educational Services Quality and Organizational Environment on Students' Achievement Motivation in Environmental Health Department

2019 ◽  
Vol 4 (1) ◽  
pp. 31
Author(s):  
Ismi Trihardini ◽  
M. Asrori ◽  
M. Syukri
Keyword(s):  
Environmental Health ◽  
Student Perceptions ◽  
Achievement Motivation ◽  
Health Department ◽  
Educational Services ◽  
Quality Of Education ◽  
Organizational Environment ◽  
Ministry Of Health ◽  
Education Services

<p>Achievement motivation is an urge in a person to compete and become superior. Achievement motivation is needed so that students have the drive to compete with excellence standards, where this achievement motivation plays a role in developing activities and initiatives, directing and maintaining perseverance in learning activities. Motivation between one student and another student is different due to different perceptions of the quality of educational services. The environment around the education process that can be said as a conducive organizational environment plays a role in increasing the drive for the achievement of students. This study aims to describe and analyze the influence of perceptions about the quality of education services and organizational environment on achievement motivation. The approach in this study is quantitative in the form of causal studies, a sample of 68 students in the Department of Environmental Health of the Ministry of Health of Pontianak were taken using the proportionate stratified random sampling technique. Data retrieval is done by using a research instrument in the form of questionnaire which refers to the Likert scale. Data were analyzed using Rank Spearman test and Linear Regression. Descriptive analysis explained that perception variables about the quality of education services and organizational environment were very good, and achievement motivation was very high. The results of correlation analysis describe 1) student perceptions about the quality of education services significantly influence achievement motivation (r = 0.445), 2) Organizational environment significantly influences achievement motivation (r = 0.767) 3) Student perceptions of the quality of educational services and organizational environment collectively have a significant effect on student achievement motivation in the Department of Health Polytechnic of the Ministry of Health of Pontianak (R = 0.779). Conclusions from this study are student perceptions of the quality of education services and organizational environment affect the achievement motivation. Based on the results of the study, it is suggested that the Health Department of Pontianak Health Ministry Polytechnic should continue to maintain or even improve the quality of education services and organizationalenvironment by taking into account the advice provided by the school component through the suggestion box.</p>

Pengaruh Mutu Layanan Pendidikan terhadap Kepuasan Siswa di MIS Mathlail Khoir Kecamatan Bojong Gede Bogor

2021 ◽  
Vol 4 (1) ◽  
pp. 28-42
Author(s):  
Aulia Fauziah ◽  
Ahmad Riyadi ◽  
Nurul Hamidah
Keyword(s):  
Student Satisfaction ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Mean Value ◽  
Coefficient Of Determination ◽  
Educational Services ◽  
Quality Of Education ◽  
Cluster Sampling ◽  
Education Services

Service quality based on education to evaluate student satisfaction at MIS Mathlail Khoir. The purpose of this study was to examine the effect of the quality of educational services on student satisfaction as well as to explain the quality of educational services and student satisfaction. The method used is a quantitative method with descriptive analysis with a population of 405 students and the sampling technique is cluster sampling of 100 students assigned to students in class V and class VI. These instruments are observation, documentation, and questionnaires. The data analysis method was carried out using correlation techniques and simple linear regression with the help of SPSS 26 software. The results showed that the quality of education services and student satisfaction in the school was said to be high with a mean value of X 75.83 while Y was 48.34. And shows that there is a significant influence between the quality of education services on student satisfaction from the regression equation obtained by Y'= 33.889+0.191X showing that there is a positive or unidirectional relationship, based on the calculation of the coefficient of determination of 10.5% while 89.5% is influenced by other variables not examined.

scholarly journals Strengthening Quality Culture in Education Services in Madrasah

2020 ◽  
Vol 4 (1) ◽  
pp. 23-31
Author(s):  
Musfiqon
Keyword(s):  
Quality Criteria ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Content Standards ◽  
Academic Quality ◽  
Education Services ◽  
Quality Culture ◽  
Educational Culture

This paper supports the discussion of the concept of strengthening educational culture for managers of educational institutions. In this paper, a strategy to foster a culture of educa- tional quality is also examined so that the quality of madrasah education becomes better, both in terms of inputs, processes and results. The quality strategy in education in schools begins with a number of steps, namely (1) determining quality criteria, (2) building qual- ity commitments, (3) developing cultural quality, (4) developing the quality of educational services, and (5) improving the quality of school culture. The form of quality culture-based services can be done by improving academic quality that complements the developed competency standards, content standards, process standards, and adjusted standards. These four components, if implemented optimally, will be an indicator of descriptors of educational services in quality-based madrasas. Quality strategies in education services in madrasas need to start with a number of steps, namely (1) Find Support, (2) Support Support, (3) build a quality culture , (4) building the quality of education services, and (5) improving the quality of madrasa culture.

IMPLEMENTASI PENGELOLAAN SARANA DAN KOMUNIKASI ORGANISASI SERTA KONTRIBUSINYA TERHADAP MUTU PELAYANAN PENDIDIKAN

Edum Journal ◽  
2018 ◽  
Vol 1 (2) ◽  
pp. 69-75
Author(s):  
Yulianti Yulianti ◽  
Ipong Dekawati
Keyword(s):  
Data Collection ◽  
Quantitative Approach ◽  
Survey Method ◽  
Educational Services ◽  
Quality Of Education ◽  
Validity And Reliability ◽  
Education Services ◽  
Data Collection Technique ◽  
Descriptive Survey

The aim of this study is to analyze the contribution of the implementation of management of organizational facilities and communication both partially and simultaneously to the quality of educational services. The method used is descriptive survey method with a quantitative approach. The data collection technique uses questionnaires that have gone through validity and reliability tests. The results of the study indicate that: Both partially and simultaneously the implementation of management of organizational facilities and communications contribute positively to the quality of education services. Starting from the results of these studies, the authors suggest: (1) In order to improve service to students, so that the completeness of existing facilities is optimized in quantity and maintenance; (2) The school should accommodate complaints, suggestions, and aspirations of the community, so that service to the community increases, especially those related to improving the quality of education; (3) Always establish friendship and communication with parents of students in an effort to jointly encourage the improvement of the quality of education services.  

Quality assessment of a campus medical facility: a users' perspective approach

2020 ◽  
Vol 13 (6) ◽  
pp. 585-599 ◽  
Author(s):  
Mohammad A. Hassanain ◽  
Ammar H. A. Dehwah ◽  
Muizz O. Sanni-Anibire ◽  
Wahhaj Ahmed
Keyword(s):  
Focus Group ◽  
Quality Assessment ◽  
Medical Center ◽  
Well Being ◽  
Quality Of Healthcare ◽  
Medical Facility ◽  
Design Quality ◽  
Content Type ◽  
Healthcare Facilities

PurposeThis study aims to evaluate the quality of an on-campus medical facility at a leading university.Design/methodology/approachPublished literature was consulted to review knowledge areas on the usability and quality performance requirements of healthcare facilities. Quality indicators were, thus, developed from the extant literature and verified by a walkthrough of a case study medical facility. Then, a quality assessment survey was developed and administered to obtain feedback from users of the medical facility. Additionally, a focus group meeting was conducted to obtain more qualitative feedback on the issues identified through the questionnaire survey.FindingsThe results show that users were generally satisfied with the identified evaluation categories, indicating moderate quality. Potential quality issues related to the exterior and interior finishes, furniture and the indoor air were noted through focus group meetings. The study proposed a number of recommendations to enhance the design quality of the medical center.Originality/valueThe importance of this study is evident in the fact that the quality of healthcare facilities has a direct link to the performance and overall well-being of its intended users, as well as the overall success of its host organization. The study demonstrates the value of users' feedback on the quality of a built facility. It re-emphasizes the point that buildings can only be judged to be of high quality if the users' are highly satisfied.

scholarly journals RELATIONSHIP OF TRANSFORMATIONAL LEADERSHIP OF SCHOOL PRINCIPLE AND TEACHER DISCIPLINE WITH THE QUALITY OF EDUCATION SERVICES

2019 ◽  
Vol 2 (1) ◽  
pp. 205-222
Author(s):  
Sri MULANI
Keyword(s):  
High School ◽  
Transformational Leadership ◽  
Educational Services ◽  
Quality Of Education ◽  
Structured Interviews ◽  
Education Services ◽  
Teacher Work ◽  
Relationship Of ◽  
The Relationship

The purpose of this study was to analyze the relationship between Principal Transformational Leadership and Teacher Work Discipline with the Quality of Education Services in East Jakarta High School. This research uses survey and correlation methods. The study used questionnaires, tests and structured interviews. The number of samples was 145 teacher employees who were randomly selected using the Slovin formula. The results showed that there was a positive relationship between Principal Transformational Leadership and Teacher Work Discipline with the Quality of Education Services in East Jakarta High School. This finding recommends that to improve the quality of teacher services it is recommended to increase the value of transformational leadership and improve teacher work discipline in order to become a culture of teacher virtue in providing good educational services.

scholarly journals Additional Vocational Education of Adults As an Element of Continuous Education

2021 ◽  
Vol 20 (1) ◽  
pp. 113-121
Author(s):  
Victor I. Silenkov ◽  
◽  
Maria I. Tarasova ◽  
Keyword(s):  
Adult Education ◽  
Professional Education ◽  
Educational Services ◽  
Penal System ◽  
Socioeconomic Conditions ◽  
Professional Programs ◽  
Russian State ◽  
Educational Potential

The article reflects the main stages of the formation of additional professional education. The authors analyze Russian and foreign scientific works, provide normative legal sources, and reveal the role of education as an element of continuous adult education. The article evaluates the current socioeconomic conditions for the reproduction of the professional educational potential of the society, using the example of the organization of professional education by employees of the penal system, as well as monitoring the quality of educational services provided in the Russian State Social University, according to the results of which the authors identified the need to develop new approaches to assessing the quality of additional professional programs. Based on the results of the study, the authors propose to optimize the system of additional professional education by improving the regulatory framework and requirements for the structure and content of programs.

scholarly journals Non-formal education of children in the context of marketing strategy implementation

2020 ◽  
Author(s):  
О.А. Бахчиева ◽  
И.Б. Шилина
Keyword(s):  
Marketing Strategy ◽  
Cultural Values ◽  
Formal Education ◽  
Educational Process ◽  
Educational Services ◽  
Educational Organizations ◽  
Potential Consumer ◽  
Additional Education ◽  
The Relationship

Актуальность статьи обусловлена организационной и содержательной трансформацией современного дополнительного образования детей, что, в свою очередь, явилось источником поиска новых трендов в организации работы образовательных организаций. Реализация маркетингового подхода в сфере дополнительного образования вызвана изменением рынка образовательных услуг, появлением новых запросов потенциальных пользователей. Это коррелируется с необходимостью поиска новых возможностей совершенствования качества образования, современных технологий, форм организации образовательной деятельности. Система дополнительного образования более других имеет возможность предоставления услуг специфических услуг, связанных с формированием личности человека, воспроизводством интеллектуальных ресурсов, передачей ценностей культуры. В статье предложены возможные инструменты реализации маркетинговой стратегии образовательных организаций, реализующих дополнительные образовательные программы. Раскрыта сущность феномена маркетинговой стратегии в образовании. Выделены целеполагающие задачи, которые сконцентрированы на изучении и формировании спроса на образовательные услуги, а также на формировании рынка образовательных услуг, востребованных конкретной территорией, обеспечение взаимосвязи производителя услуг и потенциального потребителя, анализ рынка образовательных услуг, стратегическое управление. Все участники образовательного процесса являются максимально включенными в процесс определения образовательных траекторий, а как результат, искоренения унифицированного образования. Статья предназначена для ученых и практиков, занятых в сфере дополнительного (неформального) образования. The relevance of the article is due to the organizational and content transformation of modern additional education for children, which in its turn was a source of search for new trends in the organization of educational organizations. The implementation of the marketing approach in the field of additional education is caused by changes in the market of educational services, the emergence of new requests from potential users. This is correlated with the need to find new opportunities to improve the quality of education, modern technologies, and forms of organization of educational activities. The system of additional education more than others has the ability to provide specific services related to the formation of a person's personality, the reproduction of intellectual resources, and the transfer of cultural values. The article suggests possible tools for implementing the marketing strategy of educational organizations that implement additional educational programs. The essence of the phenomenon “marketing strategy in education” is revealed. The goal-setting tasks that focus on the study and formation of demand for educational services, as well as on the formation of the market of educational services in demand by a particular territory, ensuring the relationship between the service manufacturer and potential consumer, analysis of the educational services market, and strategic management are highlighted. All participants in the educational process are maximally involved in the process of determining educational vectors, and as a result, the development of unified education. The article is intended for scientists and practitioners working in the field of additional (non-formal) education.

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