scholarly journals ANALISIS KINERJA ORGANISASI DALAM MEWUJUDKAN PELAYANAN BERKUALITAS KEPADA PENGURUS UNIT KEGIATAN MAHASISWA (UKM) UNIVERSITAS NEGERI MALANG (UM)

2021 ◽  
Vol 4 (2) ◽  
pp. 152
Author(s):  
Nida Anisatus Sholihah
Keyword(s):  
Student Affairs ◽  
Organizational Performance ◽  
Secondary Data ◽  
Administrative Staff ◽  
Time Service ◽  
Administrative Services ◽  
Student Activity ◽  
Activity Unit ◽  
Data Source

Abstract: Administrative service is described as one, staff or employee’s effort to process and implement everything by determining the method of organizing, building up the organization that suitable with the implementation of policies to accomplish predetermined goals. The objectives of this Study are: (i) to analyze the organizational performance in manifesting the quality of the services toward the Student Activity Unit administrators and; (ii) to analyze what factors support and hinder the performance of UM Student Affairs administrative staff. This study is considered descriptive qualitative research. It is conducted at the Student Affairs Division. The main data source is the Head of Sub Division and administrative staff as and the secondary data source is Student Activity Unit administrators at Universitas Negeri Malang (UM). The data is acquired using interviews, field notes, questionnaires, question lists, and documentation. Meanwhile, the data is analyzed using reduction, presentation of data, and verification or concluding. The result of this study shows that: (i) the quality of the administrative staff or employee at the Student Affairs Division is categorized as good. It matched with the regulation of the Rector of Universitas Negeri Malang. The service toward Student Activity Unit administrators suits to the predetermined SOP, friendly, and corresponds with the predetermined goal; (ii) the factors that support the performance of the Student Affairs Division are the implementation of the Secretarial Workshop for Student organization administrators, the effectiveness of time service, and the speed and accuracy of the Student Activity Unit administrators in making proposals and submitting the accountability of reports funds. While the factors that hinder the performance are the slow pace of Student Activity Unit administrators in making proposals and submitting the accountability of reports funds, lack of understanding of the Student Activity Unit administrators in submitting the project activity proposals, and making the accountability of reports funds. Keywords: performance; administrative services; student activity unit. Abstrak: Layanan administrasi merupakan usaha seseorang, staf atau pegawai dalam rangka memproses dan melaksanakan segala sesuatu dengan penetapan cara-cara penyelenggaraan pembinaan organisasi sesuai dengan penyelenggaraan kebijakan untuk mencapai tujuan yang telah ditentukan. Tujuan penelitian ini adalah untuk: (i) menganalisis kinerja organisasi dalam mewujudkan pelayanan yang berkualitas kepada pengurus Ormawa Unit Kegiatan Mahasiswa (UKM) dan; (ii) menganalisis faktor-faktor apa saja yang menjadi pendukung dan penghambat kinerja staf administrasi bagian Kemahasiswaan UM. Penelitian ini merupakan jenis penelitian deskriptif kualitatif yang dilaksanakan di Bagian Kemahasiswaan Universitas Negeri Malang (UM) dengan sumber data primer Kasubag dan Staf administrasi Subbag MPIKA UM dan sumber data sekunder yaitu pengurus UKM di UM. Data diperoleh dengan cara wawancara, catatan lapangan, penyebaran kuesioner dan daftar pertanyaan, dan dokumentasi. Sedangkan analisis data dilakukan dengan cara reduksi, penyajian data, dan verifikasi atau penarikan kesimpulan. Hasil penelitian menunjukkan bahwa: (i) kinerja staf administrasi atau pegawai di bagian Kemahasiswaan UM termasuk kategori baik dan berkualitas karena sesuai dengan peraturan Rektor UM. Pelayanan kepada pengurus UKM telah sesuai dengan SOP yang telah ditetapkan, ramah, dan sesuai dengan target yang telah ditetapkan; (ii) faktor-faktor yang menjadi pendukung kinerja Kemahasiswaan adalah penyelenggaraan kegiatan Workshop Kesekretariatan bagi pengurus Ormawa, waktu pelayanan yang efektif, serta kecepatan dan ketepatan pengurus UKM dalam membuat proposal kegaitan dan penyerahan laporan pertanggungjawaban dana. Sedangkan faktor penghambatnya adalah lambatnya pengurus UKM dalam pembuatan proposal kegaitan dan penyerahan laporan pertanggungjawaban dana, tidak pahamnya pengurus UKM dalam pengajuan proposal kegiatan dan pembuatan laporan pertanggungjawaban dana. Kata kunci: kinerja; layanan administrasi; unit kegiatan mahasiswa.

PENGARUH KEJELASAN SASARAN ANGGARAN DAN PARTISIPASI ANGGARAN TEHADAP KINERJA ORGANISASI DENGAN GAYA KEPEMIMPINAN SEBAGAI VARIABEL PEMODERASI (STUDI PADA KELEMBAGAAN DAN UKM DI UST)

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Intan Rohmah Saputri
Keyword(s):  
Data Collection ◽  
Path Analysis ◽  
Organizational Performance ◽  
Leadership Style ◽  
Student Activity ◽  
Activity Unit ◽  
Convenience Sampling ◽  
Performance Budget ◽  
Random Approach

This study aims to test whether the clarity of budget targets and budget participation in institutions and Student Activity Units of the Sarjanawiyata Tamansiswa University Yogyakarta have an effect on organizational performance with leadership style as a moderating variable. The study took a sample of students who were active in the Student Activity Unit at the Sarjanawiyata Tamansiswa University, Yogyakarta. The technique used in sampling is carried out with a non-probability or non-random approach using convenience sampling. Data collection was carried out by spreading the google form link through the Instagram and Whatsapp applications to institutional members and the Student Activity Unit (UKM). The number of questionnaires processed is 100 questionnaires. Data were analyzed using path analysis. The results showed that the clarity of budget targets had no effect on organizational performance. Budget participation has an effect on organizational performance. Leadership style cannot strengthen the influence of clarity of budget objectives on organizational performance. Leadership style cannot strengthen the influence of budget participation on organizational performance. Keywords: Clarity of budget targets; Budget Participation; Organizational Performance; Leadership Style

scholarly journals EVALUASI KEPUASAN MASYARAKAT PADA LAYANAN PUBLIK DI KANTOR DESA TANGGARAN KECAMATAN PULE KABUPATEN TRENGGALEK

2021 ◽  
Vol 14 (02) ◽  
pp. 307-327
Author(s):  
Slamet Hariyanto ◽  
Khoirul Yahya
Keyword(s):  
Public Service ◽  
Public Services ◽  
Secondary Data ◽  
Primary Data ◽  
Service Agency ◽  
Community Satisfaction ◽  
Administrative Services ◽  
Community Expectations ◽  
The Village

ABSTRAK             Sebagai suatu lembaga layanan publik bagi masyarakat umum, Kantor Desa Tanggaran dituntut untuk memberikan layanannya yg sesuai dengan harapan masyarakatnya sebagai penerima layanannya. Maka dari itu dari pihak Kantor Desa wajib menjaga kepercayaan & kepuasan yang diberikan masyarakarat untuk terus meningkatkan mutu jaminan layanan. Penelitian ini bertujuan untuk mengetahui & juga menganalisa nilai kepuasan masyarakatnya terhitung nilai pada unit layanan administrasi di Kantor Desa Tanggaran. Selain itu juga untuk mengetahui faktor pendukung & faktor penghambat pada nilai kepuasan semua masyarakatnya terhitung layanannya publik di kantor desa tanggaran kecamatan Pule kabupaten Trenggalek. Metode yang digunakan penulisan penelitian ini adalah deskriptif dengan menggunakan analisa kualitatif. Lokasi dari penelitian ini  pada kantor desa Tenggaran kecamatan Pule Kab. Trenggalek. Data primer penelitian ini yaitu berupa hasil angket online maupun dari hasil wawancara kepada masyarakatnya yg mendapatkan layanannya publik di kantor desa Tenggaran kecamatan Pule kabupaten Trenggalek. Data sekunder berupa kumpulan laporan, buku, & juga catatan yg berkaitan erat dengan pelaksanaan penelitian. Teknik pengumpulan data yg digunakan dalam penelitian ini adalah hasil dari kuesioner online, wawancara, & dokumentasi. Kata Kunci :     Mutu jaminan layanan, Kepuasan Masyarakat, layanan Publik, Desa Tanggaran Kecamatan Pule Kabupaten Trenggalek     ABSTRACT             As a public service agency for the general public, Desa Tanggaran Office is required to provide services that are in accor&ce with community expectations. Therefore, the Village Office must maintain the trust  and satisfaction of the community by improving the quality of its services. The purpose of this study was to determine and analyze the level of community satisfaction with administrative services at the Tanggaran Office and to determine the supporting and inhibiting factors of community satisfaction with public services at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek.             The research method used in this research is descriptive with qualitative analysis, the location of this research is at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek. The primary data in this study were the results of filling out online questionnaires and interviews with people who received public services at the Desa Tanggaran Office, Kecamatan Pule, Kabupaten Trenggalek. Secondary data in the form of reports, books, or notes that are closely related to research. Data collection techniques used in this study were online questionnaires, interviews, and documentation. Keywords: Service Quality, Community Satisfaction, Public Service, Desa Tanggaran Kecamatan Pule Kabupaten Trenggalek

scholarly journals TINGKAT KEPUASAN WISATAWAN TERHADAP KUALITAS PELAYANAN SHUTTLE BUS KOMOTRA BALI DI CENTRAL PARK KUTA

Jurnal IPTA ◽  
2013 ◽  
Vol 1 (1) ◽  
pp. 15
Author(s):  
I Wayan Suardana ◽  
I Ketut Suwena ◽  
Luh Gede Leli Kusuma Dewi
Keyword(s):  
Compliance Rate ◽  
Secondary Data ◽  
Quality Of Services ◽  
Central Park ◽  
Analysis Techniques ◽  
Tourist Satisfaction ◽  
Data Source ◽  
Quota Sampling ◽  
Level Analysis

This research discus tourists satisfaction hwo using service of Shuttle Bus Komotra Bali. Shuttle Bus Komotra Bali is one of transportation located at Kuta area. This study aims to determine tourist satisfaction knowing what factors are important and need to be maintained to achieve the satisfaction of tourist. The data collection method in this study conducted by observation, interviews, and questioner. Types of data used is the qualitative quantitative data, whereas the data source is primary and secondary data. Technique of determining the sample using the quota sampling. Data analysis techniques using performance-level analysis and interests (Importance-Performance Analysis). From the results of research, it can be concluded that in general, tourists feel dissatisfactory with the performance or quality of services provided by the Shuttle Bus Komotra Bali with an average compliance rate of 72,22 percent of the respondents. The indicators are considered important and should be maintained to to increase satisfaction performance among other Transportation’s condition (2), ready to help with good of quality service and hospitality (5), trust to drivers (10). Based on the results of discussion, recommended to the Shuttle Bus Komotra Bali to maintain and even improve the performance or quality of service to the factor considered important bay tourist, so as to provide optimum satisfaction to the tourist, which in turn can be used as advantages by Shuttle Bus Komotra Bali compete with another transfrtation.

scholarly journals ANALISIS KUALITAS PELAYANAN PADA ANJUNGAN DKI JAKARTA TAMAN MINI INDONESIA INDAH

Jurnal IPTA ◽  
2013 ◽  
Vol 1 (1) ◽  
pp. 8
Author(s):  
Ryan Sebastian ◽  
I Made Kusuma Negara ◽  
I Putu Sudana
Keyword(s):  
Service Quality ◽  
Secondary Data ◽  
Primary Data ◽  
Scale Analysis ◽  
Good Service ◽  
Tourist Destination ◽  
Qualitative And Quantitative ◽  
Data Source ◽  
Interview Questionnaire

The background of this research is the decrease of service provide to tourist . Tourist destination should be able to give good service to the tourist. by giving good service, will creating satisfaction for tourist enjoying attraction and culture in the Jakarta pavilion Taman Mini Indonesia Indah The target of this research is to know about perception of tourist to the service quality of staff or guide in the pavilion Jakarta . Kinds of that are used are qualitative and quantitative, data source are primary data and secondary data, data collection by observation, deep interview, questionnaire and literary study. Technic of data analysis that is used descriptive qualitative and likert scale analysis. The result of the study is perception of tourist to the service quality of staff and guide in the Jakarta pavilion is neutral which means is not good or not bad with average of all is 3,45 from 50 respondents. The suggestion that can be given to the management of pavilion Jakarta the effort to the quality of service to improve the staff and guides quality in Jakarta pavilion.

scholarly journals Pengaruh Kualitas Pelayanan Administrasi Di Kantor Bpjs Kesehatan Terhadap Kepuasan Peserta Jaminan Kesehatan Nasional (JKN-KIS) Di Kabupaten Wajo

2020 ◽  
Vol 1 (1) ◽  
pp. 163-175
Author(s):  
Sri Wahyuni ◽  
Abdul Rahman Mus ◽  
Mahfudnurnajamuddin Mahfudnurnajamuddin
Keyword(s):  
Health Insurance ◽  
National Health Insurance ◽  
National Health ◽  
Physical Appearance ◽  
Secondary Data ◽  
Primary Data ◽  
Administrative Services ◽  
Units Of Analysis ◽  
Positive Effect

Penelitian ini dilakukan dengan menggunakan pendekatan survei dan menyebar kuesioner untuk menganalisis fakta dan data-data yang menunjang keterangan yang diperlukan untuk mendukung pembahasan penelitian. Sedangkan jenis penelitian adalah obsevasional analitik yaitu menganalisis pengaruh kehandalan, ketanggapan, empati, jaminan, dan tampilan fisik terhadap kepuasan peserta JKN-KIS. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh kualitas pelayanan administrasi terhadap kepuasan peserta Jaminan Kesehatan Nasional (JKN-KIS) di Kabupaten Wajo. Data yang digunakan adalah data primer dan data sekunder. Populasi atau universe yakni jumlah keseluruhan dari unit analisis yang ciri-cirinya akan diduga. Dalam penelitian ini populasi terdiri dari keseluruhan peserta Jaminan Kesehatan Nasional (JKN-KIS) di Kabupaten Wajo. Hasil penelitian menunjukkan bahwa Variabel kehandalan, ketanggapan, empati, dan jaminan berpengaruh signifikan dan positif terhadap kepuasan peserta JKN-KIS di Kabupaten Wajo, sedangkan Variabel tampilan fisik berpengaruh tidak signifikan terhadap kepuasan peserta JKN-KIS di Kabupaten Wajo, artinya tampilan fisik belum mampu meningkatkan secara signifikan kepuasan peserta JKN-KIS di Kabupaten Wajo. This research was conducted using a survey approach and distributing questionnaires to analyze facts and data that support the information needed to support the research discussion. While the type of research is observational analytic, namely analyzing the effect of reliability, responsiveness, empathy, assurance, and physical appearance on the satisfaction of JKN-KIS participants. The purpose of this study was to determine and analyze the effect of the quality of administrative services on the satisfaction of participants in the National Health Insurance (JKN-KIS) in Wajo Regency. The data used are primary data and secondary data. Population or universe, namely the total number of units of analysis whose characteristics will be estimated. In this study the population consisted of the entire National Health Insurance (JKN-KIS) participants in Wajo Regency.The results showed that the variables of reliability, responsiveness, empathy, and assurance had a significant and positive effect on the satisfaction of JKN-KIS participants in Wajo Regency, while the physical appearance variables had no significant effect on the satisfaction of JKN-KIS participants in Wajo Regency, meaning that physical appearance had not been able to improve JKN-KIS participant in Wajo District satisfaction significantly.

scholarly journals KINERJA BIDANG MITIGASI BENCANA ALAM KABUPATEN SUBANG

2020 ◽  
Author(s):  
Kusman Yuhana ◽  
Sumarna Sumarna
Keyword(s):  
Organizational Performance ◽  
Natural Disaster ◽  
Disaster Management ◽  
Research Method ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Disaster Mitigation ◽  
Management Agency ◽  
Individual Accountability

Tujuan penelitian ini adalah untuk mengetahui bagaimana kinerja bidang mitigasi bencana alam di badan penanggulangan bencana daerah melalui kegiatan observasi lapangan. Penelitian ini mengacu pada pendapat Agus Dwiyanto (1995:9) menjelaskan bahwa pada kinerja organisasi terfokus pada aspek produktifitas, kualitas pelayanan, responsivitas, responsibilitas, dan akuntabilitas. Metode penelitian yang digunakan adalah desriptif dengan pendekatan kualitatif. Penelitian diarahkan untuk membuat deskripsi, gambaran secara sistematis, faktual dan akurat mengenai fakta-fakta. Jenis data yang digunakan adalah data primer dan sekunder dengan instrument penelitian menggunakan pedoman wawancara sebagai penuntun bagi peneliti untuk mengembangkan pertanyaan. Hasil penelitian menunjukkan bahwa produktifitas yang berbicara tetang bagaimana pemberian pelayanan petugas kepada masyarakat, kualitas pelayanan berbicara pada kualitas sumber daya manusia yang dimiliki, responsivitas berbicara tentang kecepat tanggapan para petugas dalam pemberian pelayanan, responsibilitas berbicara tentang pertanggungjawaban individu dari petugas dan akuntablitas berbicara tentang pertanggungjawaban organisasi atau kelompok petugas. Pada intinya kinerja bidang mitigasi bencana alam di Badan Penanggulanga Bencana Daerah Kabupaten Subang belum optimal.   The purpose of this study was to determine how the performance of the natural disaster mitigation field in the regional disaster management agency through field observation activities. This study refers to the opinion of Agus Dwiyanto (1995: 9) explaining that the organizational performance is focused on aspects of productivity, service quality, responsiveness, responsibility, and accountability. The research method used is descriptive qualitative approach. Research is directed to make a description, a systematic, factual and accurate description of the facts. The type of data used are primary and secondary data with research instruments using interview guidelines as a guide for researchers to develop questions. The results showed that productivity spoke about how the provision of service to officers to the community, quality of service spoke to the quality of human resources owned, responsiveness spoke of the speed of responses of officers in service delivery, responsibility spoke of individual accountability of officers and accountability spoke of organizational responsibility or group of officers. In essence, the performance of the field of natural disaster mitigation in the Subang District Disaster Management Agency is not yet optimal.

scholarly journals PENGARUH KUALITAS PELAYANAN ADMINISTRASI AKADEMIK DAN KEMAHASISWAAN TERHADAP KEPUASAN MAHASISWA FAKULTAS EKONOMI DAN BISNIS ISLAM IAIN BENGKULU

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Yenti Sumarni
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Student Affairs ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Academic Administration ◽  
Administrative Services ◽  
Related Quality

This study aimed to analyze the quality of academic administration and students services in IAIN Bengkulu. The sampling technique was done by using purposive sampling, where in this case, the selected respondents are students who use the services of Academic Administration and Student Affairs who are active students from the beginning until the end of the semester with a sample size obtained that consists of 100 respondents. The data analysis was performed by using multiple linear regression analysis results from several related quality of academic administrative services obtained that the better the quality of Academic and Student Administration services, the higher satisfaction of students of the Faculty of Islamic Economy will be.

scholarly journals Manajemen Mutu Outcome Penyelenggaraan Ibadah Haji

2016 ◽  
Vol 1 (4) ◽  
pp. 319-337
Author(s):  
Cecep Abdu Rohman ◽  
Aep Kusnawan ◽  
Yuliani Yuliani
Keyword(s):  
Data Analysis ◽  
Quality Management ◽  
Data Collection ◽  
Research Method ◽  
Secondary Data ◽  
Primary Data ◽  
Data Source ◽  
The Impact ◽  
Descriptive Method

Penelitian ini menggambarkan mutu kepuasan pelayanan ibadah haji; untuk memperoleh gambaran mutu kemabruran jemaah haji; dan dampak alumni jemaah haji di tengah masyarakat setelah melaksanakan ibadah haji yang diselenggarakan oleh kantor wilayah Kementerian agama Provinsi Jawa Barat. Metode penelitian ini menggunakan metode deskriptif, jenis data yang di gunakan adalah kulitatif, sumber data yang digunakan adalah data primer dan juga sekunder adapun teknik pengumpulan data yang digunakan dalam penelitian adalah observasi, wawancara, dan studi dokumentasi. Adapun analisis data dilakukan melalui penafsiran logika yang dihubungkan dengan konteks Manajemen Dakwah. Hasil penelitian menunjukkan bahwa: Pertama, Kanwil Kemenag Jabar bidang haji dan Umrah dalam meraih kesuksesannya memperhatikan tahapan-tahapan, yaitu: Perencanaan; Pengorganisasian; Pelaksanaan pelayanan pada jemaah haji. Kedua, Mutu kemabruran jemaah haji didasarkan pada perubahan sikap jemaah haji yang lebih baik. Ketiga, Dampak alumni haji ditengah masyarkat. Secara umum penelitian ini dapat disimpulkan bahwa manajemen mutu suatu penyelenggara ibadah haji menghasilkan outcome dari alumni jemaah haji yang mabrur dan memiliki manfaat yang fositif ditengah masyarakat. This study describes the quality of satisfaction of Hajj services; to obtain a picture of the quality of the pilgrims' journey; and the impact of alumni of pilgrims in the community after performing the pilgrimage held by the office of the Ministry of Religious Affairs of West Java Province. This research method using descriptive method, the type of data that is used is leather, the data source used is primary data and also the secondary data collection techniques used in the research are observation, interview, and documentation study. The data analysis is done through the interpretation of logic that is connected with the context of Da'wah Management. The results showed that: First, Kanwil Kemenag Jabar field of pilgrimage and Umrah in achieving its success attention to the stages, namely: Planning; Organizing; Implementation of service to pilgrims. Second, the quality of the pilgrims' pilgrimage is based on a better attitude of pilgrims. Third, the impact of Hajj alumni in the community. In general, this study can be concluded that the quality management of a pilgrimage provider produces outcomes from alumni pilgrims who mabrur and has a fossil benefits in the community.

Metode McCall’s untuk Pengujian Kualitas Sistem Informasi Administrasi Tugas Akhir (SIATA)

2019 ◽  
Vol 3 (3) ◽  
pp. 488-495 ◽  
Author(s):  
Christina Juliane ◽  
Rizal Dzulkarnaen ◽  
Windi Susanti
Keyword(s):  
Information System ◽  
Administrative Staff ◽  
Analysis Method ◽  
Quality Factors ◽  
Administrative Services ◽  
Final Project ◽  
Product Operation ◽  
Usability Data

Department of English, Politeknik Negeri Bandung applies the Information System of Final Project Administration to aid the final assignment administration management. However, when the system is applied some new problems appear. The problems affect the ongoing performances of administrative services. This study aims to analyze and test the quality of SIATA to find out the occurring problems and factors that influence SIATA’s quality. This study uses McCall’s method to measure the quality of software and its product. This analysis method is used to acquire specific problems. The analysis was conducted on product operation aspects consisting of quality factors of correctness, reliability, efficiency, integrity, and usability. Data were collected using questionnaires from 58 respondents comprised of lecturers, students, and administrative staff of the Department of English, Politeknik Negeri Bandung. The results of the research showed that the overall SIATA’s quality stood at the level of 55,22% (the quality was fairly good based on the scales of criteria to interpret the percentages of quality factors). The research comes up with some recommendations that can be used to improve the performance of SIATA’s quality.  

scholarly journals Implementasi Masyarakat Ekonomi ASEAN terhadap Elemen Tenaga Kerja Terdidik di Indonesia

2019 ◽  
Vol 17 (2) ◽  
pp. 99-108
Author(s):  
Vivi Regina Haryati ◽  
Marieska Lupikawaty ◽  
Yahya Yahya
Keyword(s):  
Human Resources ◽  
Secondary Data ◽  
World Market ◽  
Analysis Technique ◽  
Investment Capital ◽  
Five Elements ◽  
Data Source ◽  
The Government ◽  
Asean Economic Community

AEC implementation, it was expected that economic growth in the ASEAN region will be evenly distributed and transformed into a world market. The main characteristics of AEC were five elements such as the free flow of goods, services, investment, capital, and educated labor.  The purpose of this study was to determine the benefits of implementing ASEAN Economic Community (AEC) in the educated workforce in Indonesia. The data analysis technique was descriptive  qualitative and the data source were used secondary data from national and international publication data such as Badan Pusat Statistik, International Labour Organization, and United Nations Development Programme. The results of this study indicate that the implementation of AEC has not provided benefits yet for the Indonesian state, especially in educated workforce. Some results from the analysis of other data also showed that AEC has not been able to provide benefits because in terms of the quantity of Indonesian educated workers before the implementation AEC were actually better than after the implementation AEC. The author also suggested that in the future the implementation of AEC can provide benefits for educated workers in Indonesia, namely Indonesia need to improve the quality of human resources through educations, as well as the role of universities in contributing to improve the quality of human resources supported by the government and industry.

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