scholarly journals Hubungan Bauran Pemasaran Jasa Pelayanan Keperawatan dengan Loyalitas Pasien

2015 ◽  
Vol 3 (2) ◽  
pp. 186
Author(s):  
Nova Rita

ABSTRACTHigh public interest to go abroad for treatment need to be a particular concern for hospitals in the country. The hospital is not only able to create berkelualitas services but also need to create loyalty to the patient. Loyalty will be created if any implementation of nursing services mix well done. This study aims to determine the relationship of nursing mix shipping services with patient loyalty. This type of survey research with cross sectional analytic study with a sample of 68 people. The way to get the sample with stratified proportional is random sampling. The research result was analyzed by using chi square and logistic regression test. The result of research showed that there is a significant relationship between the marketing mix with nursing service ( product, place, price, promotion, people, and process, as well as physical evidence) with the patient loyalty in which score p > 0,05. A conclusion of the research is simplified that there is a relationship between the marketing mix with hospital service for the patient loyalty. The relationship could be seen at people variable and health insurance with patient loyalty. The development division for service and marketing at hospital is necessary to apply the specific cost as to promote the old patient and the qualified service of nursing. The other major focus want to develop the healthy service of nursing treatment, also provide the patients’ satisfaction, thus  it make patients’ loyalty on the installation of hospitality of Ambun Pag.Keywords: mixed, marketing, loyalty, patients

2020 ◽  
Vol 5 (2) ◽  
pp. 162-173
Author(s):  
Rahmi Sibagariang ◽  
Muhammad Edy Syahputra Nasution ◽  
Siti Masliana Siregar ◽  
Isra Thristy

Obesity is an increase in total body fat, that is if found to be overweight > 20% in men and 25% in women due to fat. Increased obesity cannot beseparated from lifestyle, such as decreased physical activity.    One complication   that   can   be   caused   by   obesity   is   hearing   loss, especiallysensorineural hearing loss caused by microangiopathic abnormalities, especially in the inner ear. But the relationship of events between obesity withhearing loss is still often a debate, because there is no definite consensus. The purpose of this research determine the relationship of obesity with sensorineural hearing loss. This research is an analytic study by obtaining cross-sectional study, with data obtained from the assessment of bodyweight and height to see the status of the mass index, physical examination of the ear, and audiometric examination. Data analysis techniques using the chi square test statistics. Research result obtained relationship between obesity with sensorineural hearing loss as much as 49.09% and the highest degree of hearing loss is mild degrees as much as 27.07%. Research conclusions there is a significant relationship between obesity with sensorineural hearing loss. Keyword:  Hearing Loss, Obesity, Obesity with Hearing Loss, Pure Tone Audiometry, Sensorineural Hearing Loss,


Author(s):  
N. Juni Triastuti ◽  
Intan Kusuma Dewi

Background: The rate of anxiety in students of the Faculty of Medicine, University of Muhammadiyah Surakarta is still high at 57.1% for moderate anxiety, while those including mild anxiety levels are 36.7% and severe anxiety levels are 6.1%. Tranquility in the soul can be obtained from listening to religious music and reading the Qur'an (recitations). This study aims to determine the relationship of listening to religious music and reading the Qur'an (recitations) to the level of anxiety.Methods: This study was an analytic observational study with a cross sectional approach. Samples were taken by purposive sampling. This study uses the TMAS questionnaire to assess anxiety. The number of samples is 54. Analysis of the data used is Chi-square and Logistic Regression.Results: The results of Chi-Square test about the relationship listening to religious music to anxiety levels showed p = 0.000 and the relationship of reading Al-Qur'an (tilawah) to anxiety showed p = 0.000 which p<0.05 present a significant correlation between two variables. Logistic Regression test results of listening to religious music to anxiety levels showed p = 0.008 and OR = 7.164 and the relationship of reading Al-Qur'an (tilawah) to anxiety levels showed p = 0.002 and OR = 8.244.Conclusions: There is a significant correlation between listening to religious music and reading the Qur'an (tilawah) with the level of anxiety of students in the Faculty of Medicine, Muhammadiyah University of Surakarta. Students who listen to religious music and often read the Qur'an (recitations) will reduce the risk of anxiety. Reading the Qur'an (recitations) is more influential on reducing the level of anxiety than listening to religious music.


2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Didi Yunaspi ◽  
Zulkarnain Edward ◽  
Emil Huriani

In the inpatient room of the Harapan Bunda Batam hospital nurses complained of excessive workloads and the number of nurses that did not match the number of patients who had to be served. High workload will reduce nurse performance. A good nursing performance will create quality implementation of a quality nursing process. The purpose of this study was to determine the relationship of workload components with the performance of implementing nurses in the inpatient room at Harapan Bunda Hospital in Batam. Descriptive analytic research design, "cross sectional" approach. Data collection was carried out from 5 to 17 January 2015 in total sampling. Data was collected by observation and using a questionnaire. Data were analyzed using Chi-Square Test. The results showed the number of patients treated was not in accordance with the number of nurses, the type of nurse nursing activities were productive, the average time for nursing nurses implementing activities was effective, the performance of implementing nurses was good for, there was a significant relationship between the number of patients, types of activities nursing with nurse nurse performance, but there is no significant relationship between the average time of nursing activities with the performance of nursing nurses in the inpatient room of the hospital. Hope Mother. Suggestions for the nursing field that the system of providing professional nursing services in inpatient installations.


2016 ◽  
Vol 2 (3) ◽  
pp. 125-137 ◽  
Author(s):  
Muhammad Ryman Napirah ◽  
Muh. Jusman Rau ◽  
Hadi Jah

Background: The problem generally faced by hospital is unable to provide something really needed by the customers. One of the main factors is the poor marketing mix of hospital that impacts to low quality and influences the patients loyality.Objective: The research aims to investigate the relationship between marketing mix and patient loyalty in intensive care unit at Anutapura Public Hospital Palu.Methods: This was a cross sectional study involving 97 persons who were randomly selected without considering the level of population. The data were analyzed thought univariat and bivariat on the significance level 95% (p0,05). The marketing mix concept of 7P (product, price, place, promotion, people, process, dan physical evidence). Was used to guide this study.Results: The result of chi-square test indicated that there was a relationship of marketing mix product (p= 0,01), price (p= 0,00), promotion (p= 0,04), people (p= 0,00); and no relationship of marketing mix place (p= 0,21), process (p= 1,00), dan physical evidence (p= 1,00) with patient loyalty.Conclusion: It is expected tht the hospital of Anutapura Palu could increase the strategy of marketing mix for the sake of keeping the patients loyalty as the profit value of the hospital, especially for marketing place, process, and physical evidence. 


2017 ◽  
Vol 2 (2) ◽  
pp. 1-10
Author(s):  
Haerani ◽  
Haerati ◽  
Haerati

The phenomenon that is happening now is that many nurses pay little attention to safety and comfort and are not concerned with patient complaints so that patients are less satisfied in the nursing services provided. This study aims to determine the relationship of nurses caring behavior with the level of patient satisfaction in the Seruni care room at H. A. Sulthan Hospital Dg Radja Bulukumba Regency. This type of research is an analytic observational study with a "cross sectional" approach. Samples were 96 inpatients in Seruni. Sampling in this study was conducted with non-probability sampling techniques with consecutive sampling. Data collection is done through observation, questionnaires, and documentation. Data were analyzed with Chi-Square. The results of the Chi-Square analysis showed that there was a relationship between nurses' caring behavior and patient satisfaction (p = 0.001). The results of the analysis of the strength of the relationship indicate the direction of a positive correlation with the strength of a strong correlation.  


2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Budi Kristanto ◽  
Ernis Oki Puspita Sari

Background: The Indonesian Ministry of Health (2016: 01) states that in Indonesia it is estimated that 1 million new TB cases (647 per 100,000 population) with 100,000 deaths (41 per 100,000 population). Data from the Central Java Provincial Health Office (2018), said that there were 103,840 TB cases estimated, only 44.33% (48,751 sufferers) reported, so that there were still 55,089 undiscovered patients. The results of the study prove that one effective prevention for tuberculosis is BCG immunization. Research purposes: This study aims to determine the relationship of factors of knowledge, motivation and education level with adherence to BCG immunization. Subject: All mothers who have children over 1 year old at Posyandu Karang Gading Village Tanon Subdistrict are 35 people. Method: This study uses observational analytic methods with a research design correlation with a cross sectional approach to determine the relationship of knowledge, motivation and education level with adherence to implementing BCG immunization. Data obtained by questionnaire, then tabulated and analyzed using SPSS 18 for Windows. Research result: The results of the analysis with SPSS 18 for Windows used Chi Square for the dependent variable level of knowledge p value: 0.655, motivation p value: 0.109, education level p value: 0.212. Conclusion: there is no relationship between the level of knowledge, motivation and level of education towards the compliance of mothers taking BCG immunization actions on their children. Keywords: knowledge, motivation, education level, compliance with BCG immunization


Author(s):  
Suryanti Suryanti ◽  
Andi Ipaljri

In the current era of globalization, humans always interact with technological developments. One result of the development of technology is the use of computers. The use of computers that are not under the ergonomic position causes effects on health, one of them is tension-type headaches. In the United States, 1-4% of patients coming to the Emergency Care Unit complain of headache, 90% of them are tension-type headaches. The proportion of migraine and other headache syndromes in the hospital. Harapan Bunda in 2011 and RS. Camatha Sahidya in Batam in Batam was 5% and 0.7% respectively. Whereas the incidence of tension headaches in 5 puskesmas in Batam in 2014 ranged from 0.5% - 1.3%. The proportion of tension headaches at the BIP Clinic in the January-April 2018 period is 1.5%. Tension-type headaches that occur continuously can cause barriers to daily activities. The purpose of this study is to determine the relationship of computer use with the incidence of tension-type headaches in workers. This research uses a descriptive-analytic method with a cross-sectional approach. The sampling technique is purposive sampling. Of 97 respondents who visited the clinical BIP that met the criteria, it was found that computer user respondents experienced tension-type headaches of 18 people (42.9%) and not tension-type headaches of 24 people (57.1%). Whereas the respondents who were not computer users experienced tension-type headaches of 10 people (18.2%), and non-tension-type headaches of 45 people (81.8%). Bivariate chi-square analysis showed that p = 0.008 (p <0.05). This means that Ha is accepted and H0 is rejected.


2021 ◽  
Vol 13 (1) ◽  
pp. 17-25
Author(s):  
Nur Maimun ◽  
Arnawilis ◽  
Cindy Feby Fayza ◽  
Nur Asikin

Patient as service users have right and obligations to be hospitalized and patients also have the right to medical information in receiving medical practice services. This study aims to determine the relationship between patient attitudes towards the rights and obligations of being hospitalized in the hospital Pekanbaru Medical Center (PMC). This research method using observational analytic method with cross sectional design. The total sample used in this study 107 sample were taken as simpel random sampling. Chi square test is used to determine the relationship between variables. The data were processed using SPSS statistical software and analyzed using univariate and bivariate analyzes. Of the result obtained of the study namely the relationship between patient attitude to the rights and obligations of patient with chi-suare obtained pvalue 0.016 (<0,05), the relationship of attitude patients to the rights and obligations of choosing a doctor and class of patient care with chi-square obtained pvalue 0,070 (<0,05), the relationship of patient attitudes to the right and obligations of confidentiality of disease by inpatient medical staff with chi-square obtained pvalue 0,000 (<0,05), the relationship of patient attitudes to the rights and obligations of consent to the patient treatment with chi-square obtained pvalue 0,000 (<0,05), the relationship of patient attitudes to the right and obligation of patient safety with chi-square obtained pvalue 0,000 (<0,05), the relationship between patient attitudes towards the right and obligations of patient safety with chi-square obtained pvalue 0,000 (<0,05). Suggestions in order to protect what has been achieved in this case is his ability as effort of service is getting better in the future Keyword : Attitudes of patient, Rights and Obligations inpatient, Hospital


2020 ◽  
Vol 5 (1) ◽  
pp. 36-42
Author(s):  
Yeviza Puspitasari

Hyperbilirubinemia is one of the clinical phenomena most often found in neonates occurring in the first week of life, which is also one of the factors causing infant death is influenced by the immature liver function of the baby to process erythrocytes (red blood cells), resulting in the accumulation of bilirubin. The purpose of this study was to determine the relationship of birth weight of infants with the incidence of hyperbilirubinemia in RSUD dr. Ibnu Soetowo Baturaja Ogan Komering Ulu Regency in 2019. This study uses analytic methods with a cross-sectional approach. The study population was all infants aged 0-7 days in the neonatal room at RSUD dr. Ibnu Soetowo Baturaja Ogan Komering Ulu Regency in 2019, with a random sampling. Data analysis uses univariate analysis and bivariate analysis using distribution tables and Chi-Square statistical tests, with a 95% confidence level. In the univariate analysis, of 203 respondents found 26.5% had hyperbilirubinemia and those without hyperbilirubinemia 72.5%, 24.6% of infants with LBW and non-LBW infants 75.4%. Bivariate analysis showed that there was an LBW relationship with the incidence of hyperbilirubinemia (p-value 0,000).


2017 ◽  
Vol 4 (2) ◽  
pp. 176
Author(s):  
Aminatul Fitria

Cataract is the leading cause of 51% blindness case in the world. Cataract can only be cured trough surgery, but most people with cataract in Indonesia is not in undergoing surgery due to several factors. The increasing number of cataract victim whose not undergoing any treatment to cure them will resulting in increasing number of blindness case, so blindness cause by cataracts can be a public health problem. This research was conducted to determine the relationship of age, attitudes, knowledge and the cost of the action to perform cataract surgery. This research was an observational analytic study with cross sectional design. The samples were cataract patients in Undaan Eye Hospital Surabaya who were randomly selected using a simple random sampling based on medical records of 60 people. Data collection was done by taking secondary data and interviews to patients. Those variables was analyzed with chi square or Fisher’s exact with significancy level at 95%. The result showed that there were correlation between knowledge (p = 0.017), operating costs (p = 0.001) and attitude (0.000) while age was not related (p = 1.000), the actions to perform cataract surgery. The conclusion from this research was the attitude, knowledge and operating costs related to the actions to perform cataract surgery, while age was not related to the actions to perform cataract surgery. It is recommended to give through leaflets or other media in the lobby for improving patient education, counseling to the patient family, the doctor’s advice to convince patient for surgery.Keywords: practice, surgery, cataract, attitudes, costs


Sign in / Sign up

Export Citation Format

Share Document