scholarly journals EFEKTIVITAS PEMBELAJARAN DARING MENGGUNAKAN MEDIA ONLINE SELAMA PANDEMI COVID-19 PADA MATA PELAJARAN MATEMATIKA

2020 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Mustakim Mustakim
Keyword(s):  
Online Learning ◽  
Random Sampling ◽  
Quantitative Research ◽  
Simple Random Sampling ◽  
Learning Mathematics

AbstrakPenelitian ini bertujuan untuk mengetahui gambaran efektivitas pembelajaran daring menggunakan media online selama pandemi covid-19 pada mata pelajaran matematika. Penelitian ini merupakan penelitian kuantitatif deskriptif yang fokus pada evaluasi pembelajaran menggunakan media online. Populasi penelitian yakni seluruh peserta didik SMA Negeri 1 Wajo yang diajar pada mata pelajaran matematika menggunakan metode daring. Sampel penelitian yakni peserta didik kelas XI MIPA 1 SMA Negeri 1 Wajo yang dipilih menggunakan teknik simple random sampling dengan mempertimbangkan homogenitas populasi. Instrumen pengumpulan data menggunakan kuesioner pembelajaran daring. Analisis data menggunakan statistik deskriptif. Hasil penelitian menggambarkan peserta didik menilai pembelajaran matematika menggunakan media online sangat efektif (23,3%), sebagian besar mereka menilai efektif (46,7%), dan menilai biasa saja (20%). Meskipun ada juga peserta didik yang menganggap pembelajaran daring tidak efektif (10%), dan sama sekali tidak ada (0%) yang menilai sangat tidak efektif. Akhirnya, untuk meningkatkan kualitas pembelajaran daring matematika selama pandemi covid-19, maka pendidik harus memenuhi sepuluh saran dari responden, yakni: (1) pembelajaran dilakukan melalui video call; (2) pemberian materi pembelajaran yang ringkas; (3) meminimalisir mengirim materi dalam bentuk video berat untuk menghemat kuota; (4) pemilihan materi dalam video harus berdasarkan kriteria bahasa yang mudah dipahami; (5) tetap memberikan materi sebelum penugasan; (6) pemberian soal yang variatif dan berbeda tiap peserta didik; (7) pemberian tugas harus disertakan cara kerjanya; (8) memberikan tugas sesuai dengan jadwal pelajaran; (9) mengingatkan peserta didik jika ada tugas yang diberikan; dan (10) mengurangi tugas.AbstractThis study aims to describe the effectiveness of online learning during the covid-19 pandemic in mathematics. This descriptive quantitative research focuses on the evaluation of online learning. The population of this study was all the students of SMA Negeri 1 Wajo who were taught mathematics. The research sample is XI MIPA SMA Negeri 1 Wajo was selected randomly with population homogeneity consideration. Data was collected by using an online learning questionnaire and analyzed descriptively. The result showed the presentation on students’ who were assuming learning mathematics was very effective with online learning was 23.3 %, the majority of students who assumed it was effective was 46.7 %, 20% of them assume it was nothing special, 10 % assume it was not effective, and 0% assume it was very ineffective . It also found from the study that to enhance the quality of mathematics online learning during the covid-19 pandemic, the teachers should full fill the respondent recommendations, they are; (1) the learning should be done with video call (2) the contents should be simple; (3) minimize the learning video capacity (4) the language that used in the video should be easy to understand; (5) the content should be explained before giving the task; (6) variety task for each student; (7) the task should come with clear instructions; (8) the task should be on schedule; (9) the task should be reminded to the students; (10) reduces the task.

scholarly journals PENGARUH KUALITAS PELAYANAN KOPERASI TERHADAP KEPUASAN ANGGOTA KOPERASI SIMPAN PINJAM (KSP) BHAKTI LESTARI KECAMATAN SUNGAI TEBELIAN

2019 ◽  
Vol 4 (2) ◽  
pp. 89-98
Author(s):  
Enny Khuswati ◽  
Dessy Triana Relita
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Random Sampling ◽  
Quantitative Research ◽  
Sampling Method ◽  
Simple Random Sampling ◽  
T Test ◽  
Validity And Reliability

Abstract:This study aims to determine how the influence of service quality on member satisfaction. This research is quantitative research. The population in this study were 503 members of the Bhakti Lestari Savings and Credit Cooperative who addressed the Merarai Satu Village, Sungai Tebelian District, Sintang Regency. The number of samples in this study were 80 respondents, the sampling method  Used was Simple Random Sampling. Data analysis was first carried out by looking for validity and reliability, contribution tests, and classic assumption tests. The results showed that the quality of service affects the satisfaction of members of the Cooperative Bhakti Lestari with the results of the t test, obtained a t count of 8.774 is greater than (>) t table of 1.990 and the value of Sig. 0,000 <0.05.Keywords: Service Quality, Member SatisfactionAbstrak: Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh kualitas pelayanan terhadap kepuasan anggota. Penelitian ini termasuk jenis penelitian kuantitatif.Populasi pada penelitian ini adalah anggota Koperasi Simpan Pinjam (KSP) Bhakti Lestari sebanyak 503 orang yang beralamatkan di Desa Merarai Satu, Kecamatan Sungai Tebelian, Kabupaten Sintang.Jumlah sampel dalam penelitian ini sebanyak 80 responden, metode pengambilan sampel yang digunakan adalah Simple Random Sampling.Analisis data terlebih dahulu dilakukan dengan mencari validitas dan reliabilitas, uji kontribusi, serta uji asumsi klasik. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh terhadap kepuasan anggota Koperasi Bhakti Lestari dengan hasil uji t, diperoleh nilai thitung 8,774 lebih besar dari (>) ttabel 1,990dan nilai Sig. 0,000 < 0,05Kata Kunci: Kualitas Pelayanan, Kepuasan Anggota

scholarly journals Peningkatan Kualitas Permukiman Suku Bajo Desa Popisi Kecamatan Bangggai Utara Kabupaten Banggai Laut

2021 ◽  
Vol 1 (2) ◽  
pp. 140-146
Author(s):  
Ayu Afrianti ◽  
Batara Surya ◽  
Kamran Aksa
Keyword(s):  
Environmental Quality ◽  
Random Sampling ◽  
Quantitative Research ◽  
Swot Analysis ◽  
Influence Factor ◽  
Sample Selection ◽  
Simple Random Sampling ◽  
Ethnic Community ◽  
Village Community

Abstract. The purpose of this study was to determine the influence factor of the environmental quality of settlements of the Bajo ethnic community in Popisi Village, North Banggai District, Banggai Laut Regency and to determine the strategy for improving the quality of settlements for the Bajo ethnic community of Popisi Village, North Banggai District, Banggai Laut Regency. This study uses quantitative research with a quantitative approach, then the sample selection method in this study is Simple Random Sampling. The analysis used in this study is to use multiple regression analysis and SWOT analysis. The main conclusion of this research is that the influence factor of the environmental quality of the Popisi Village community settlements is influenced, namely the accessibility factor, population growth, natural and cultural factors of the Popisi Village community, while to improve the quality of the residential environment, an SO strategy is needed, namely using opportunities to maintain strength. Abstrak. Tujuan penelitian ini ialah untuk mengetahui faktor pengaruh kualitas lingkungan permukiman masyarakat suku bajo Desa Popisi, Kecamatan Banggai Utara, Kabupaten Banggai Laut dan mengetahui strategi peningkatan kualitas permukiman masyarakat suku bajo Desa Popisi, Kecamatan Banggai Utara, Kabupaten Banggai Laut. Penelitian ini menggunakan penelitian kuantitatif dengan metode pendekatan kuantitatif, kemudian metode pemilihan sampel dalam penelitian ini ialah Simple Random Sampling. Analisis yang digunakan dalam penelitian ini ialah menggunakan analisis regresi berganda dan SWOT Analisis.. Kesimpulan utama dari penelitian ini ialah faktor pengaruh kualitas lingkungan permukiman masyarakat Desa Popisi dipengaruhi yaitu faktor aksesibilitas, pertumbuhan penduduk, faktor alam dan budaya masyarakat Desa Popisi sedangkan untuk peningkatan kualitas lingkungan permukiman dibutuhkan strategi SO yaitu menggunakan peluang untuk mempertahankan kekuatan.

scholarly journals Pengaruh Keterlibatan Akademik dan Kesiapan Digital Terhadap Prestasi Akademik Pada Pembelajaran Online

2021 ◽  
Vol 10 (1) ◽  
pp. 9-14
Author(s):  
Sulastri Sulastri ◽  
Yesi Lintang Priambang
Keyword(s):  
Academic Achievement ◽  
Online Learning ◽  
Random Sampling ◽  
Academic Engagement ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Face To Face ◽  
Spss Software ◽  
Predictors Of Academic Achievement

The aims of this study were to determine: (1) the effect of academic involvement on academic achievement in online learning; and (2) the effect of digital readiness on academic achievement in online learning. The COVID-19 pandemic that occurred in Indonesia had an impact on the education sector. Learning that was previously done face-to-face in class must be replaced with online learning. This research is a quantitative research using multiple regression analysis using SPSS software with a sample of 80 respondents. The sampling technique used is simple random sampling. The results of this study conclude that academic engagement does not have a significant effect on academic achievement in online learning and digital readiness does not have a significant effect on academic achievement in online learning. Therefore, academic engagement and digital readiness are not predictors of academic achievement in online learning.

PENGARUH INOVASI DAN KUALITAS PRODUK TERHADAP KINERJA BISNIS USAHA KECIL MENENGAH MAKANAN SIAP SAJI D’BESTO

2018 ◽  
Vol 19 (2) ◽  
pp. 97
Author(s):  
Indra Permana
Keyword(s):  
Product Quality ◽  
Random Sampling ◽  
Quantitative Research ◽  
Business Performance ◽  
Simple Random Sampling ◽  
Sampling Techniques ◽  
Probability Sampling ◽  
Quality Of Products

This study aims to explain the influence of innovation and product quality to the business performance of UKM Mini Resto D'Besto in address Setia Mekar, Setia  Mekar subdistrict, Tambun – Bekasi. Either partiially or simultaneously (together). In this study, the population and the sample is a consumer of these UKM  totaling 60 responden.Dengan using quantitative research and sampling techniques were used, namely, probability sampling and simple random sampling. Thus the second hypothesis on research which states that the Innovation and Quality Products variables are variables which equally affect the business performance is proven and can be accepted. This suggests that consumers would be interested in buying Chicken D'Besto if innovation and good quality of products offered. Keywords:Innovation, Product Quality, Business Performance

HUBUNGAN PERAN FAMILY CAREGIVER TERHADAP QUALITAS HIDUP LANSIA

2019 ◽  
Vol 11 (1) ◽  
pp. 51-56
Author(s):  
RIANI PRADARA JATI ◽  
Sekar Farah Nabila
Keyword(s):  
Quality Of Life ◽  
Family Caregiver ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
The Elderly ◽  
Chi Square ◽  
The Poor ◽  
The Family

  Penempatan peran yang baik bagi Family Caregiver sangatlah membantu lansia dalam meningkatkah qualitas hidupnya, meningkatkan motivasi dalam menjalankan hidup Penelitian ini bertujuan Mengetahui hubungan peran Family Caregiver dalam pemenuhan qualitas hidup bagi lansia di Kelurahan Langenharjo Kabupaten Kendal. DesainPenelitianDeskriptifKorelasional menggunakan pendekatan Krosectional,tehnikSamplingStratified Simple Random Sampling dengan karakteristik heterogen, dari populasi mempunyai hak yang sama untuk diseleksi sebagai sampel teknik undianPengambilan data dengan menggunakan kuesioner yang telah diuji validitas dan reliabilitasnya. Uji statistik Chi-square, dengan taraf signifikasi 5%jumlah sampel pada penelitian ini 70 sampel pada Family Caregiver dari 213 populasi yang ada. Hasil penelitian dari 70 responden didapatkan Peran Family Caregiver tidak baik dengan qualitas hidup tidak baik 33 (47,1%), sedangkan Peran Family Caregiver kurang baik dengan qualitas hidup lansia baik 3 (4,3%). Untuk distribusi Peran Family Caregiver kurang baik dengan qualitas hidup lansia tidak baik sebanyak 6 responden (8,6%) sedangkan untuk distribusi Peran Family Caregiver kurang baik dengan qualitas hidup lansia baik sebanyak 23 responden (32,9%). Terakhir, untuk distribusi Peran Family Caregiver baik dengan qualitas hidup lansia tidak baik didapatkan hasil 2 responden (2, 9%) sedangkan untuk distribusi Peran Family Caregiver baik dengan qualitas hidup lansia baik didapatkan hasil 3 responden (4,3%)Menunjukkan nilai ρ value 0,001 (ρ < 0,05) berarti ada hubungan antara dukungan keluarga dengan kepatuhan lansia dalam keikutsertaan posyandu lansia. Disarankan kepada semua Family Cregiver lansia untuk mampu memahami pentingnya perhatian, dukungan bagi lansia dalammeningkatkan qualitas hidup yang lebih baik bagi lansia.   Kata kunci : Peran family caregiver, qualitas hidup, lansia.   ABSTRACT Placement of a good role for Family Caregiver is very helpful for the elderly to improve their quality of life, increase motivation in living life Research Objective: To know the relationship between the role of Family Caregiver in fulfilling quality of life for the elderly in Langenharjo Village, Kendal Regency. Descriptive Correlational Research Design uses a cross sectional approach, Sampling Stratified Simple Random Sampling technique with heterogeneous characteristics, from the population has the same right to be selected as a sample lottery technique Retrieving data using a questionnaire that has been tested for validity and reliability. Test Chi-square statistics, with a significance level of 5% the number of samples in this study 70 samples on the Family Caregiver from 213 populations. Results of the Study Of 70 respondents found the role of Family Caregiver was not good with poor quality of life 33 (47.1%) , while the role of the Family Caregiver is not good with the quality of life of a good elderly 3 (4.3%). For the distribution of the role of Family Caregiver is not good with the quality of life of the poor family as many as 6 respondents (8.6%) while for the distribution of the Role of Family Caregiver is not good with the quality of life of good elderly as many as 23 respondents (32.9%). Finally, the distribution of the Role of Family Caregiver with good quality of life for the poor is obtained by 2 respondents (2, 9%), while the distribution of the Role of Family Caregiver with good quality of life for the elderly is obtained by 3 respondents (4.3%). 0.001 (ρ <0.05) means that there is a relationship between family support and the compliance of the elderly in the participation of the elderly posyandu. It is recommended to all elderly Cregiver families to be able to understand the importance of attention, support for the elderly in improving the quality of life better for the elderly   Keywords: Role of Family Caregiver, Quality of Life, Elderly

Investigation of Online Learning Satisfaction During COVID 19: In Relation to Academic Achievement

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Abdul Basith ◽  
Rosmaiyadi Rosmaiyadi ◽  
Susan Neni Triani ◽  
Fitri Fitri
Keyword(s):  
Academic Achievement ◽  
Online Learning ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Research Data ◽  
Student Academic Achievement ◽  
Learning Satisfaction ◽  
High Level ◽  
The Relationship

The aim of this research is; 1) investigating the level of online learning satisfaction among students during COVID 19; 2) analyzing the influence of differences in gender, years of study, major in determining online learning satisfaction among students during COVID 19; 3) to analyze the relationship between online learning satisfaction and student academic achievement during COVID 19. The population was 656 students at STKIP Singkawang, and then a sample of 357 students (87 males and 270 females) was taken using a simple random sampling technique. The instrument in this study was adapted from Aman's Satisfaction instrument, which was then used to collect research data. Data analysis using SPSS with descriptive statistical techniques, MANOVA, and correlation. The results showed that online learning satisfaction was at a high level, meaning that students were satisfied with the online learning that had been implemented. The major differences have a significant effect on determining online learning satisfaction. Intercorrelation shows that there is a significant relationship on each indicator of online learning satisfaction with academic achievement, meaning that the higher the satisfaction felt by students in online learning, the student's academic achievement will increase.

Pengaruh Pembelajaran Daring Berbantuan Laboratorium Virtual Terhadap Minat dan Hasil Belajar Kognitif Fisika

2020 ◽  
Vol 3 (2) ◽  
pp. 351-359
Author(s):  
Egidius Dewa ◽  
Maria Ursula Jawa Mukin ◽  
Oktavina Pandango
Keyword(s):  
Online Learning ◽  
Learning Outcomes ◽  
Random Sampling ◽  
Cognitive Learning ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Virtual Labs ◽  
A Value ◽  
Virtual Lab ◽  
Learning Interest

Abstrak: Tulisan ini bertujuan untuk mengetahui pengaruh pembelajaran daring berbantuan laboratorium virtual terhadap minat belajar fisika peserta didik dan mengetahui pengaruh pembelajaran daring berbantuan laboratorium virtual terhadap hasil belajar kognitif fisika peserta didik. Jenis penelitian ini adalah quasi eksperimen dengan desain eksperimen one group pretest posttest. Sampel penelitian ini adalah peserta didik kelas X MIPA 1 yang berjumlah 33 orang yang ditentukan dengan teknik simple random sampling. Instrumen yang digunakan dalam penelitian ini adalah tes hasil belajar kognitif dan angket minat belajar peserta didik. Hasil analisis data dapat disimpulkan bahwa ada pengaruh pembelajaran daring berbantuan laboratorium virtual terhadap minat belajar peserta didik dengan nilai sig (2-tailed) lebih kecil dari 0,05 (0,0063 < 0,05) dan ada pengaruh pembelajaran daring berbantuan laboratorium virtual terhadap hasil belajar kognitif peserta didik dengan nilai sig (2-tailed)  lebih kecil dari 0,05 (0,000 < 0,05) Abstract: This article aims to determine the influence of online learning with virtual labs on the learning interest of students ' physics and to know the influence of online learning with virtual labs on cognitive learning outcomes of student physics. This type of research is a quasi experiment with the experimental design of one group Pretests posttest. This research sample is a student of class X MIPA 1 which amounted 33 people determined with simple random sampling technique. The instruments used in this study are cognitive learning results test and Angket learning interest learners. Data analysis results can be concluded that there is a virtual lab-assisted online learning influence to the learning interest of learners with a value of sig (2-tailed) smaller than 0.05 (0.0063 < 0.05) and there is a virtual lab-assisted online learning influence to the outcome of the students ' cognitive learning with a sig (2-tailed) value smaller than 0.05 (0.000 < 0.05).

Investigation of Assertiveness Levels of Athletes Engaging Individual Sports in Different Branches

2021 ◽  
Vol 15 (10) ◽  
pp. 2951-2953
Author(s):  
Kenan Sivrikaya ◽  
Aygül Çağlayan Tunç ◽  
Leyla Alizadehebadi ◽  
Selçuk Tarakçi
Keyword(s):  
Random Sampling ◽  
Sampling Method ◽  
Personal Information ◽  
Simple Random Sampling ◽  
Healthy Life ◽  
Independent Variables ◽  
Screening Model ◽  
Individual Sports ◽  
The Way

Background: Assertiveness, which is defined as the way individuals express themselves and as a part of healthy life, is among the prominent features of people who do sports. Assertiveness is an element that increases the quality of people's relationships with their environment. Aim: The aim of this study is to examine the assertiveness scores of the athletes engaged in individual sports in different branches according to independent variables. Methods: The research was designed according to the relational screening model. The sample of the research; The sample consists of 201 participants selected by simple random sampling method among the athletes dealing with different individual sports branches. The branches of the athletes; (Consists of taekwondo and cycling sports) Results: In the study, the personal information form created by the researcher to collect information about the independent variables (gender, age,) that are thought to be effective in the research, and the Rathus Assertiveness Inventory (RAE) were used. It is seen that 1% of the participants are in the avoidant group, 88.6% are in the moderately avoidant group, and 10.6% are in the assertive group. Conclusion: When the assertiveness scale mean scores of the participants by gender are examined, it is seen that the level of assertiveness by gender does not differ statistically significantly. When the assertiveness scale mean scores of the participants according to age are examined, it is seen that the level of assertiveness according to age does not differ statistically significantly. Keywords: Assertiveness, individual sport, Taekwondo, Cycling.

scholarly journals STUDI EMPIRIS KUALITAS PELAYANAN MELALUI MODEL SERVQUAL (Service Quality) DAN IPA (Important Performance Analysis) PADA MAHASISWA JURUSAN TARBIYAH STAIN GAJAH PUTIH ACEH

2019 ◽  
Vol 3 (2) ◽  
pp. 183
Author(s):  
Farid Fauzi ◽  
Ansor Nasution
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Primary Data ◽  
Research Approach ◽  
Low Expectations ◽  
Sequential Explanatory

Penelitian ini mengkaji kualitas pelayanan dengan menggunakan Model SERVQUAL dan IPA (Important Performance Analysis) pada Jurusan Tarbiyah STAIN Gajah Putih. Dimensi pelayanan yang digunakan yaitu : Tangibles, Reliability, Responsiveness, Assurance, Empathy. Pendekatan penelitian yang digunakan adalah Mixed Method dengan Model Sequential Explanatory, jumlah populasi dalam penelitian ini berjumlah 1576 mahasiswa dengan teknik pengambilan sampel menggunakan Simple Random Sampling menggunakan Rumus Slovin dengan jumlah sampel berjumlah 94 mahasiswa. Data yang digunakan adalah data primer dengan menggunakan Skala Likert. Berdasarkan hasil penelitian terdapat tiga atribut layanan yang mempunyai kategori yang harus mendapatkan perhatian khusus, sembilan atribut layanan yang berkategori layanan yang baik tetapi mempunyai tingkat prioritas yang rendah, sepuluh atribut layanan yang berkategori atribut layanan yang mempunyai harapan dan persepsi yang rendah serta empat atribut layanan yang mempunyai kategori kinerja yang baik  dan telah melampui harapan dari para mahasiswa. Kata Kunci : Kualitas Pelayanan, SERVQUAThis study examines the quality of service using the SERVQUAL and IPA Models (Important Performance Analysis) at the STAIN Gajah Putih Tarbiyah Department. The dimensions of the services used are: Tangibles, Reliability, Responsiveness, Assurance, Empathy. The research approach used was Mix Method with Model Sequential Explanatory, the number of population in this study amounted to 1576 students with sampling techniques using Simple Random Sampling using Slovin Formula with a total sample of 94 students. The data used are primary data using a Likert Scale. Based on the results of the study there are three service attributes that have special attention categories, nine service categories that are categorized as good but have a low priority level, ten service attribute categories that have low expectations and perceptions and four service attributes has a good performance category and has exceeded the expectations of the students.Keywords : Service Quality, SERVQUAL And IPA

PENGARUH PEMAHAMAN WAJIB PAJAK, KUALITAS PELAYANAN DAN SANKSI PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK PADA KPP PRATAMA SURAKARTA

2020 ◽  
Vol 18 (1) ◽  
pp. 28
Author(s):  
Musa Zul Hazmi ◽  
Suhendro Suhendro ◽  
Riana Rahcmawati Dewi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Random Sampling ◽  
Quantitative Research ◽  
Sampling Method ◽  
Selection Method ◽  
Data Sources ◽  
Data Selection ◽  
Primary Data

This research was conducted to assess whether understanding taxpayers, service quality, and tax penalties against the KPP Pratama Surakarta. Population in this research are Individual Taxpayers at KPP Pratama Surakarta. Data sources in this study are primary data collected by researchers through questionnaires distributed to 110 respondents, but returned and complete questionnaires were 60 respondents . This research is a quantitative research with 60 respondents at KPP Pratama Surakarta.  The data selection method is the random sampling method. The data in this study were processed using the SPSS 21.0 for Windows application. Based on research results understanding taxpayers, service quality, and tax sanctions have a significant effect on taxpayer approval. Understanding tax regulations becomes a benchmark for taxpayers in completing their tax obligations. The quality of service provided by the tax authorities influences taxpayer compliance, indicating that service quality is a benchmark to make taxpayers obey. The existence of tax sanctions that are given expressly will increase the level of compliance, because making taxpayers afraid of being subjected to these sanctions and the stipulation of tax sanctions will deter taxpayers and clear and firm sanctions. Keywords: Understanding, Service Quality, Penalties, Taxpayers

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