scholarly journals Institutional Problems in Regional Public Services

2019 ◽  
Vol 8 (2) ◽  
pp. 79
Author(s):  
Asna Aneta ◽  
Yanti Aneta ◽  
Hais Dama
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Direct Observation ◽  
Public Service ◽  
Public Services ◽  
Service Strategy ◽  
Administration System ◽  
Standard Operation ◽  
Work Duration ◽  
One Stop

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.

scholarly journals Inovasi Pelayanan Publik Bidang Kesehatan Berbasis Home Care Di Kota Makassar

2018 ◽  
Vol 3 (3) ◽  
pp. 294
Author(s):  
Arjuna Putra ◽  
Jaelan Usman ◽  
Abdi Abdi
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Human Resources ◽  
Home Care ◽  
Public Service ◽  
Public Services ◽  
Care Innovation

This research aims to find out the implementation of Home Care innovation, it some factors that influence home care, and public services are received by society. The type of this research is Qualitative Research byusing 6 informants. The data collection techniques are observation, interview, and documentation. Result of this research presents in implementation of home care has been well with many superiorities. While, there are difficulties although home care innovation has been implemented and it can bee seen by the society in practice. The implementation of home care innovation in Makassar are influenced by the presence of Human Resources, Infrastructures, and frequency of socialization by managing of Home Care. Keywords: Innovation, Public Service, Home Care ABSTRAK Penelitian ini bertujuan untuk mengetahui pelaksanaan inovasi home care, faktor-faktor yang mempengaruhi pelaksanaan home care serta pelayanan publik yang diterima oleh masyarakat. Tipe penelitan yang digunakan adalah penelitian kualitatif dengan informan sebanyak 6 orang.Teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini menunjukkan bahwa secara pelaksaanan home care telah terlaksana dengan baik dengan berbagai keunggulan yang bervariasi. Adapun tingkat kesulitannya walaupun inovasi home care terlaksana dan dapat dilihat secara nyata oleh masyarakat dalam praktik inovasi tersebut. Pelaksanaan inovasi home care di Kota Makassar dipengaruhi oleh adanya sumber daya manusia, sarana dan prasarana yang memadai, dan sosialisasi yang sudah sering dilakukan oleh pelaksana home care.Kata kunci: Inovasi, Pelayanan Publik, Home Care

INOVASI APLIKASI SAMSAT RAME (SAMSAT RAMAH MERAKYAT) DALAM OPTIMALISASI PELAYANAN DI KANTOR BERSAMA SAMSAT GRESIK

Publika ◽  
2021 ◽  
pp. 185-200
Author(s):  
Shifani Fitri Sauli ◽  
Trenda Aktiva Oktariyanda
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Poor Quality ◽  
Literature Study ◽  
The People ◽  
Collection Data ◽  
Technological Developments ◽  
One Stop ◽  
Service Application

Pelayanan publik menjadi suatu tolok ukur kinerja pemerintah yang paling kasat mata. Seiring dengan perkembangan teknologi dan banyaknya tantangan yang harus dihadapi maka pelayanan publik harus diselaraskan dengan terobosan atau inovasi. Salah satu pelayanan publik yang perlu dioptimalkan adalah Sistem Administrasi Manunggal Satu Atap (SAMSAT). Oleh karena itu, Kantor Bersama Samsat Gresik membuat aplikasi yang diresmikan pada tanggal 14 Juli 2020 adalah SAMSAT RAME (Samsat Ramah Merakyat) yaitu sebuah aplikasi pelayanan pajak serta informasi terkait pengurusan perpanjangan masa berlaku surat tanda nomor kendaraan (STNK) bermotor. Tujuan penelitian ini yaitu untuk mengetahui bagaimana optimalisasi pelayanan Kantor Bersama Samsat Gresik melalui Inovasi Aplikasi Samsat Rame (Samsat Ramah Merakyat) sehingga mampu menjawab beberapa permasalahan pelayanan publik Teknik analisis data dengan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan/verifikasi. Teknik pengumpulan data melalui wawancara, observasi, dokumentasi dan studi literatur.  Hasil dari penelitian ini menunjukkan bahwa aplikasi Samsat Ramah Merakyat (Samsat Rame) belum efisien karena input pelayanan masih memberatkan para pengguna jasa. Belum efektif karena tidak berhasil mencapai tujuan yang dikehendaki oleh penyelenggara. Serta kualitas hasil yang buruk dikarenakan faktor pendukung terkesan membuat aplikasi Samsat Rame di lakukan karena mendesak tanpa memikirkan jangka panjang. Sedangkan faktor penghambat lebih berpengaruh pada keberhentian inovasi Samsat Rame. Salah satu saran yang dapat diajukan yaitu meningkatkan sosialisasi dan promosi kepada masyarakat Kabupaten Gresik. Kata Kunci : Pelayanan Publik, Inovasi Pelayanan Pajak, Samsat Rame (Samsat Ramah Merakyat)   Public service becomes the most visible measure of government performance. Along with technological developments and the many challenges that must be faced, public services must be aligned with breakthroughs or innovations. One of the public services that need to be optimized is the One-Stop One-Stop Administration System (SAMSAT). Therefore, the Samsat Gresik Joint Office made an application that was inaugurated on July 14, 2020, namely SAMSAT RAME (Samsat Ramah Merakyat), which is a tax service application as well as information related to the extension of the validity period for motorized vehicle registration certificates (STNK). The purpose of this study is to find out how to optimize the services of the Samsat Gresik Joint Office through the Samsat Rame Application Innovation (Samsat Ramah Merakyat) so that it is able to answer several public service problems. Data analysis techniques are data collection, data reduction, data presentation, and conclusion / verification. Data collection techniques through interviews, observation, documentation and literature study. The results of this study indicate that the Peoples Friendly Samsat application (Samsat Rame) is not efficient because service inputs are still burdensome for service users. Not yet effective because it failed to achieve the goals desired by the organizers. As well as the poor quality of results due to supporting factors that seem to make the Samsat Rame application done because it is urgent without thinking about the long term. While the inhibiting factor has more influence on the discontinuation of the Samsat Rame innovation. One of the suggestions that can be put forward is to increase socialization and promotion to the people of Gresik Regency. Keywords: Public Service, Tax service innovation, Samsat Rame (Samsat Ramah Merakyat)

scholarly journals STRATEGI PELAYANAN PUBLIK DI KANTOR KECAMATAN KANDANGAN KABUPATEN KEDIRI

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Imam Fachruddin
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Capacity ◽  
Service Strategy ◽  
District Office ◽  
The Public ◽  
Analysis Techniques ◽  
Equipment Reliability ◽  
The Government

This study aims to determine the performance of the apparatus, the strategy of improving public services in Kandangan Subdistrict, Kediri Regency, as well as obstacles faced to strengthen public service capacity in the Kandangan District Office, Kediri Regency. This research is a descriptive study using a qualitative approach. Data collection techniques are carried out with observation, interview, and documentation techniques. Data analysis techniques used are interactive models. The validity of the data is done by triangulating the source and method. Utilizing the information from the informants, this study produced findings: 1). The public service strategy in the Kandangan District Office is seen from various indicators, namely the provision of physical facilities and equipment, reliability, simplification of processes, pure responsiveness of the apparatus, providing waiting rooms and places. Secure parking/assurance (Assurance), and empathy (empathy) apparatus in Kandangan Subdistrict, the average community considers it to be relatively good. 2). Sensitivity to the community, enhancing the professionalism of apartments and supplementing infrastructure - the strategy of the government of Kediri Regency in Improving the Quality of the Implementation of Public Services in Kandangan sub-district.

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals 'Taprose Temanku Sebagai Strategi Komunikasi Pemerintahan dan Pelayanan Publik Kabupaten Tuban

2021 ◽  
Vol 10 (1) ◽  
pp. 116-128
Author(s):  
Isnaini Kun Faizah ◽  
◽  
Tony S. Soekrani ◽  
Redi Panuju ◽  
◽  
...  
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Communication Strategy ◽  
Government Communication

This study discusses government communication using applications as public services and the Tuban government communication strategy. Tuban Government has the TapRose Temanku application which is a place for the community to submit criticisms, suggestions and questions. The focus of this research is how the strategy of the Tuban government and what kind of public services the Tuban government has done through the TapRose Temanku Application. This qualitative research uses data collection techniques, interviews, observation, and documentation. The results of this research are the TapRose Temanku application is a public service conducted by the Tuban Government and is a government communication strategy. The TapRose application, my friend, attracts the public's interest because it is packaged in a simple and easy to understand way for all ages and easily accessed.

scholarly journals FAKTOR- FAKTOR YANG MEMPENGARUHI PENYUSUNAN ANGGARAN PENDAPATAN DAN BELANJA DAERAH BERBASIS KINERJA DI PEMERINTAH KOTA SORONG

2015 ◽  
Vol 6 (2) ◽  
Author(s):  
Santrinita Trh. Jumame ◽  
Herman Karamoy ◽  
Agus T Poputra
Keyword(s):  
Human Resources ◽  
Public Service ◽  
T Test ◽  
Work Unit ◽  
F Test ◽  
Administration System ◽  
Test Hypothesis ◽  
The One ◽  
Planning Division ◽  
Division Of Work

The objective of this is to test empirically and analyze whether commitment factor of all organizational component, perfection of administration system, enough human resources, transparent reward and firm punishment have an effect on budgeting of regional revenue and expenditure based on performance. The population on this research are the chiefs of work unit of regional public service and the chief of planning division of work unit of regional public service in government of Kota Sorong regency that amount to 70 person, where all of them become the sample. To test hypothesis of commitment influence ,of all organization component. the perfection of administration system, sufficient human resources, transparent reward, and firm punishment have effect on budgeting of regional revenue and expenditure (APBD) based on performance simultaneously and partially used F test and t  test. The result of this research proves that  the commitment of all organization component, the perfection of administration system, sufficient human resources, transparent reward and firm punishment have an effect on significant budgeting of regional revenue and expenditure (APBD) based on performance simultaneously, but the one the end partially  the perfection of administration system, sufficient human resources ,transparent reward the biggest influence to budgeting of regional revenue and expenditure (APBD) based on performance is the perfection of administration system.

scholarly journals KAPASITAS APARATUR SIPIL NEGARA TERHADAP EFEKTIVITAS PELAYANAN PUBLIK PADA BIDANG PENCATATAN SIPIL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUNGAI PENUH

2020 ◽  
Vol 1 (1) ◽  
pp. 44-53
Author(s):  
Hengki Pernanda
Keyword(s):  
Qualitative Research ◽  
Qualitative Study ◽  
Public Service ◽  
Public Services ◽  
Field Research ◽  
Main Function ◽  
Government Officials ◽  
Office Staff ◽  
Library Research ◽  
The Government

Service is a very important task that must be found from the figure of the government apparatus as a servant of the community, namely that the community must carry out its duties that always serve the interests of the community and meet every need of the community in accordance with applicable regulations. Serving and protecting the community is the main function of every government apparatus in carrying out government duties. The services provided by the government apparatus to the community must be in accordance with their authority. The reality that occurs until now there are still complaints from the community such as the unknown requirements, convoluted and also uncertainty in the administration of administration and the attitude of government officials who are less responsive to what is the needs of each community. In carrying out public services there is a tendency for injustice to exist in public services where people classified as poor will find it difficult to obtain services. To find out howcapacity of the state civil apparatus on the effectiveness of public services in the Dinas Kependudukan dan Pencatatan Sipil Kota Sungai Penuh. The approach used in this study is a qualitative study, because it determines and reports the existing situation according to its reality and by measuring it. Typical qualitative research to find out attitudes, opinions, opinions, information, domography, circumstances and procedures. The informants in this study were 8 people. This study uses data collection techniques namely field research, library research, and interviews. From the interviews conducted by the researchers concluded that the services carried out by the Sungai Penuh village office staff were done well and in accordance with public service procedures.

scholarly journals PELAYANAN PUBLIK DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN PONOROGO DENGAN SIJITU (SISTEM INFORMASI PERIZINAN TERPADU)

REFORMASI ◽  
2019 ◽  
Vol 9 (1) ◽  
pp. 82
Author(s):  
Mai Puspadyna Bilyastuti
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Access Network ◽  
Internet Access ◽  
Research Data ◽  
The Internet ◽  
The Public ◽  
Remote Areas

Abstract: The purpose of this study was to describe and analyze the implementation of DPMPTSP Ponorogo Regency public services with SIJITU. The research method used is qualitative research, data collection techniques through interviews, documentation, and observation. The results showed that the implementation of online services based online with SIJITU had not run optimally as seen from the fact that there were not many people who used the online-based licensing service, because there were several barriers including ignorance of the public about the online licensing system. the internet access network has not fully supported (in some areas of Ponorogo Regency, especially remote areas, internet access is still difficult), and the limited human resources of DPMPTSP who have expertise in informatics and other supporting technical fields. Keywords: Public Service; integrated licensing Abstrak: Tujuan penelitian ini adalah untuk mendiskripsikan dan menganalisis pelaksanaan pelayanan publik DPMPTSP Kabupaten Ponorogo dengan SIJITU. Metode penelitian yang digunakan adalah penelitian kualitatif, teknik pengumpulan data melalui wawancara, dokumentasi, dan observasi. Hasil penelitian menunjukkan bahwa pelaksanaan pelayanan publik berbasis online dengan SIJITU belum berjalan secara maksimal terlihat dari belum banyaknya masyarakat yang memanfaatkan pelayanan perizinan berbasis online tersebut, karena adanya beberapa hambatan, antara lain ketidaktahuan masyarakat akan adanya sistem perizinan online, masyarakat belum memahami bagaimana cara menggunakan aplikasi online tersebut, akses jaringan internet belum sepenuhnya mendukung (di beberapa kawasan Kabupaten Ponorogo terutama daerah pelosok akses jaringan internet masih sulit), serta terbatasnya SDM DPMPTSP yang memiliki keahlian di bidang informatika dan bidang-bidang teknis pendukung lainnya. Kata kunci: Pelayanan Publik; Perizinan Terpadu

scholarly journals Responsivity of Public Services in Indonesia during the Covid-19 Pandemic

2021 ◽  
Vol 4 (1) ◽  
pp. 552-562
Author(s):  
Surya Arfan ◽  
Mayarni Mayarni ◽  
Mimin Sundari Nasution
Keyword(s):  
Qualitative Research ◽  
Literature Review ◽  
Public Service ◽  
Public Services ◽  
Government Agency ◽  
Service Process ◽  
Community Satisfaction ◽  
The Public ◽  
Long Time ◽  
Research Type

This study aims to determine the responsiveness of public services in Indonesia during the Covid-19 pandemic, this time digital bureaucracy is very much needed in every government agency in carrying out its duties and functions in order to accelerate the process of public services during the Covid-19 pandemic. Service standardization is the next most important thing to keep the bureaucracy running effectively, quickly and responsively in providing the best service to the community. This study chooses a qualitative research type with a literature review approach. The results of this study found that The Indonesian bureaucracy has not been able to respond to strategic problems in Indonesia quickly due to several obstacles to an apathetic bureaucratic culture, and the lack of participation of all parties in the public service process during the Covid-19 pandemic, there are still shortcomings in terms of speed, quality and community satisfaction. This is also influenced by overlapping policies that take a long time to implement.

scholarly journals Management of Public Services in the Library and Archival Office of West Nusa Tenggara Province

2021 ◽  
Vol 8 (9) ◽  
pp. 97
Author(s):  
Lalu Kamarudin ◽  
Agil Al Idrus ◽  
Joni Rokhmat
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Public Service ◽  
Service Management ◽  
Public Services ◽  
Research Data ◽  
Data Presentation ◽  
Analysis Techniques ◽  
Validity Check ◽  
Data Validity

This research aims to find out the management of public services and how to improve public services in the Regional Library and Archival Office of West Nusa Tenggara Province. This study uses descriptive qualitative methods. In this research, data collection techniques using interviews, observations, and documentation of public services in the Regional Library and Archival Office of West Nusa Tenggara (NTB) Province. Data analysis techniques are performed with data reduction measures, data presentation, and conclusion drawing. In this research, data validity check techniques using credibility, transferability, dependability, and confirmability. The results show that: (1) public service management ranging from planning, organizing, implementation, and evaluation is still fully not running smoothly. Public services provided have been very maximal, although, in its implementation, there are still perceived shortcomings ranging from lack of reading collection materials, inadequate infrastructure, minimal funds, and the need for building procurement to support the implementation of existing services so that services to the community are still felt less; (2) Efforts of NTB Provincial Library and Archival Office to improve and improve public services conducted by always improving human resources and improving infrastructure facilities to support the implementation of public services.

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