scholarly journals Inovasi Pelayanan Publik Bidang Kesehatan Berbasis Home Care Di Kota Makassar

2018 ◽  
Vol 3 (3) ◽  
pp. 294
Author(s):  
Arjuna Putra ◽  
Jaelan Usman ◽  
Abdi Abdi
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Human Resources ◽  
Home Care ◽  
Public Service ◽  
Public Services ◽  
Care Innovation

This research aims to find out the implementation of Home Care innovation, it some factors that influence home care, and public services are received by society. The type of this research is Qualitative Research byusing 6 informants. The data collection techniques are observation, interview, and documentation. Result of this research presents in implementation of home care has been well with many superiorities. While, there are difficulties although home care innovation has been implemented and it can bee seen by the society in practice. The implementation of home care innovation in Makassar are influenced by the presence of Human Resources, Infrastructures, and frequency of socialization by managing of Home Care. Keywords: Innovation, Public Service, Home Care ABSTRAK Penelitian ini bertujuan untuk mengetahui pelaksanaan inovasi home care, faktor-faktor yang mempengaruhi pelaksanaan home care serta pelayanan publik yang diterima oleh masyarakat. Tipe penelitan yang digunakan adalah penelitian kualitatif dengan informan sebanyak 6 orang.Teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini menunjukkan bahwa secara pelaksaanan home care telah terlaksana dengan baik dengan berbagai keunggulan yang bervariasi. Adapun tingkat kesulitannya walaupun inovasi home care terlaksana dan dapat dilihat secara nyata oleh masyarakat dalam praktik inovasi tersebut. Pelaksanaan inovasi home care di Kota Makassar dipengaruhi oleh adanya sumber daya manusia, sarana dan prasarana yang memadai, dan sosialisasi yang sudah sering dilakukan oleh pelaksana home care.Kata kunci: Inovasi, Pelayanan Publik, Home Care

scholarly journals 'Taprose Temanku Sebagai Strategi Komunikasi Pemerintahan dan Pelayanan Publik Kabupaten Tuban

2021 ◽  
Vol 10 (1) ◽  
pp. 116-128
Author(s):  
Isnaini Kun Faizah ◽  
◽  
Tony S. Soekrani ◽  
Redi Panuju ◽  
◽  
...  
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Communication Strategy ◽  
Government Communication

This study discusses government communication using applications as public services and the Tuban government communication strategy. Tuban Government has the TapRose Temanku application which is a place for the community to submit criticisms, suggestions and questions. The focus of this research is how the strategy of the Tuban government and what kind of public services the Tuban government has done through the TapRose Temanku Application. This qualitative research uses data collection techniques, interviews, observation, and documentation. The results of this research are the TapRose Temanku application is a public service conducted by the Tuban Government and is a government communication strategy. The TapRose application, my friend, attracts the public's interest because it is packaged in a simple and easy to understand way for all ages and easily accessed.

scholarly journals Institutional Problems in Regional Public Services

2019 ◽  
Vol 8 (2) ◽  
pp. 79
Author(s):  
Asna Aneta ◽  
Yanti Aneta ◽  
Hais Dama
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Direct Observation ◽  
Public Service ◽  
Public Services ◽  
Service Strategy ◽  
Administration System ◽  
Standard Operation ◽  
Work Duration ◽  
One Stop

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.

scholarly journals Penerapan Fungsi Manajemen Pemerintahan dalam Pelayanan Publik di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wakatobi

2020 ◽  
Vol 1 (2) ◽  
pp. 150
Author(s):  
Asmal Randi Anda ◽  
Muh Najib Hussain ◽  
Jopang Jopang
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Research Subjects ◽  
Planning Function ◽  
Government Management ◽  
Services Implementation ◽  
Management Functions

This study aims to analyse and describe the application of government management functions in realizing quality public services in the Civil Registry Service Office of Wakatobi Regency. Using the type of qualitative research that intends to understand the phenomena about what is experienced by research subjects such as behaviour, perception, motivation, and action. Data collection techniques used are observation, interviews and documentation. The results of the study can be described that the application of management functions in public service in the the Civil Registry Service Office of Wakatobi Regency is good in the planning function, organizing function, implementation function, supervisory function, as well as the quality of public services consisting of tangible aspects, reliability, responsiveness, assurance, empathy are also good but still have limitations on tangible aspects.Keywords : Management, Public Services, Implementation, Government

scholarly journals INOVASI PELAYANAN PUBLIK MELALUI APLIKASI “E-DUKCAPIL” PEMBUATAN KARTU KELUARGA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KARAWANG

2021 ◽  
Vol 4 (1) ◽  
pp. 107
Author(s):  
Neni Suwarni
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Data Collection ◽  
Human Resources ◽  
Public Service ◽  
Public Understanding ◽  
Relative Advantage ◽  
Observation Data ◽  
Civil Registration ◽  
Depth Interviews

This study aims to analyze public service innovations through the application "E-dukcapil" in making family cards at the Department of Population and Civil Registration, Karawang Regency. The research conducted is qualitative research, in this research is descriptive in nature, namely to describe the reality of the events under study. The focus of this research is using the innovation attribute theory by Rogers, namely: (1) relative advantage, (2) suitability, (3) complexity, (4) possibility of experimentation, (5) ease of observation. Through observation data collection techniques, in-depth interviews and documentation. With the number of informants as many as 3 people. The results showed that the innovation of family card services through the "E-dukcapil" application was not entirely ideal. This is because the application has only been implemented for 3 months, and problems such as server disruptions are still common. Lack of public understanding of the use of information technology and the lack of human resources of the implementing apparatus, namely the number of Civil Servants (PNS) in the Department of Population and Civil Registration of Karawang Regency, which is only equivalent to 40 people.

INOVASI APLIKASI SAMSAT RAME (SAMSAT RAMAH MERAKYAT) DALAM OPTIMALISASI PELAYANAN DI KANTOR BERSAMA SAMSAT GRESIK

Publika ◽  
2021 ◽  
pp. 185-200
Author(s):  
Shifani Fitri Sauli ◽  
Trenda Aktiva Oktariyanda
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Poor Quality ◽  
Literature Study ◽  
The People ◽  
Collection Data ◽  
Technological Developments ◽  
One Stop ◽  
Service Application

Pelayanan publik menjadi suatu tolok ukur kinerja pemerintah yang paling kasat mata. Seiring dengan perkembangan teknologi dan banyaknya tantangan yang harus dihadapi maka pelayanan publik harus diselaraskan dengan terobosan atau inovasi. Salah satu pelayanan publik yang perlu dioptimalkan adalah Sistem Administrasi Manunggal Satu Atap (SAMSAT). Oleh karena itu, Kantor Bersama Samsat Gresik membuat aplikasi yang diresmikan pada tanggal 14 Juli 2020 adalah SAMSAT RAME (Samsat Ramah Merakyat) yaitu sebuah aplikasi pelayanan pajak serta informasi terkait pengurusan perpanjangan masa berlaku surat tanda nomor kendaraan (STNK) bermotor. Tujuan penelitian ini yaitu untuk mengetahui bagaimana optimalisasi pelayanan Kantor Bersama Samsat Gresik melalui Inovasi Aplikasi Samsat Rame (Samsat Ramah Merakyat) sehingga mampu menjawab beberapa permasalahan pelayanan publik Teknik analisis data dengan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan/verifikasi. Teknik pengumpulan data melalui wawancara, observasi, dokumentasi dan studi literatur.  Hasil dari penelitian ini menunjukkan bahwa aplikasi Samsat Ramah Merakyat (Samsat Rame) belum efisien karena input pelayanan masih memberatkan para pengguna jasa. Belum efektif karena tidak berhasil mencapai tujuan yang dikehendaki oleh penyelenggara. Serta kualitas hasil yang buruk dikarenakan faktor pendukung terkesan membuat aplikasi Samsat Rame di lakukan karena mendesak tanpa memikirkan jangka panjang. Sedangkan faktor penghambat lebih berpengaruh pada keberhentian inovasi Samsat Rame. Salah satu saran yang dapat diajukan yaitu meningkatkan sosialisasi dan promosi kepada masyarakat Kabupaten Gresik. Kata Kunci : Pelayanan Publik, Inovasi Pelayanan Pajak, Samsat Rame (Samsat Ramah Merakyat)   Public service becomes the most visible measure of government performance. Along with technological developments and the many challenges that must be faced, public services must be aligned with breakthroughs or innovations. One of the public services that need to be optimized is the One-Stop One-Stop Administration System (SAMSAT). Therefore, the Samsat Gresik Joint Office made an application that was inaugurated on July 14, 2020, namely SAMSAT RAME (Samsat Ramah Merakyat), which is a tax service application as well as information related to the extension of the validity period for motorized vehicle registration certificates (STNK). The purpose of this study is to find out how to optimize the services of the Samsat Gresik Joint Office through the Samsat Rame Application Innovation (Samsat Ramah Merakyat) so that it is able to answer several public service problems. Data analysis techniques are data collection, data reduction, data presentation, and conclusion / verification. Data collection techniques through interviews, observation, documentation and literature study. The results of this study indicate that the Peoples Friendly Samsat application (Samsat Rame) is not efficient because service inputs are still burdensome for service users. Not yet effective because it failed to achieve the goals desired by the organizers. As well as the poor quality of results due to supporting factors that seem to make the Samsat Rame application done because it is urgent without thinking about the long term. While the inhibiting factor has more influence on the discontinuation of the Samsat Rame innovation. One of the suggestions that can be put forward is to increase socialization and promotion to the people of Gresik Regency. Keywords: Public Service, Tax service innovation, Samsat Rame (Samsat Ramah Merakyat)

ANALISIS PELAKSANAAN REKAM MEDIS DI RUMAH SAKIT IBU DAN ANAK (RSIA ) WIDIYANTI

2018 ◽  
Vol 11 (1) ◽  
Author(s):  
Fera Siska
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Data Collection ◽  
Human Resources ◽  
Medical Record ◽  
Medical Records ◽  
Depth Information ◽  
Operational Procedure ◽  
Patient Registration ◽  
Qualitative Research Design

ABSTRACTBackground : Medical record is one of the most important pillars that can not be considered trivial in a hospital, with the development of medical scienceCommon Purpose : To find in-depth information about the implementation of medical records at the hospital Widiyanti PalembangResearch Method : Qualitative research design with data collection techniques are conducted in triangulation, The data analysis is inductive, and the results of the study are emphasized more at the meaning than the generalization. The Research Results : the Implementation of medical records have been running but there is no medical record organization, the implementation of medical record activities done by rolling. Human Resources (HR) medical records should be placed specifically in the medical record along with clear tasks. Method of organizing medical record has been run although the result is not optimal, because Standard Operational Procedure (SOP) that made not socialized. Facilities and infrastructure that support the implementation of the medical record is good, marked by the existence of a special records archive medical records. Facilities and infrastructure such as chairs, desks, computers, patient registration books and outpatient registration and inpatient services are available, do not have budget funds for medical record implementation, especially by sending medical recruiter for trainingConclusion : Implementation of medical records have been running but not optimal.

scholarly journals RESPONSIVITAS PELAYANAN PUBLIK DALAM MENANGANI KELUHAN PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM (PDAM) KABUPATEN NGANJUK

2020 ◽  
Vol 2 (1) ◽  
pp. 1-9
Author(s):  
Fega Herdini ◽  
Agus Widiyarta
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Water Supply ◽  
Service Time ◽  
Public Services ◽  
Clean Water ◽  
Customer Data ◽  
Customer Complaints ◽  
Water Supply Company ◽  
A Company

Water Supply Company (PDAM) on Nganjuk Regency is a company engaged in services namely the provision of clean water needs. In its operation, the Nganjuk Regency PDAM is still faced with various problems. This can be seen from the large number of customer complaints related to the provision of clean water needs, looking at problems that occur in the provision of clean water services in Nganjuk Regency, it is important to see how responsive public services are in handling customer complaints so that the services provided are in line with what the community expects as a recipient of services so that better service can be realized. This type of research is qualitative research. The research location is in the Nganjuk District Water Supply Company (PDAM). The focus of this study is based on the size of responsiveness according to Zeithaml cited Hardiyansyah (2018: 63), namely: 1. Responding to each customer, 2. Speed ​​of service, 3. Accuracy of service, 4. Accuracy of officers, 5 Accuracy of service time, 6. Officers respond to all customer. Data collection techniques by observation, interview, and documentation. The results obtained based on 6 indicators used are, there are still some shortcomings such as the lack of response of officers in responding to customer complaints by telephone, there are still obstacles experienced by officers such as the number of technical officers available in the field, the presence of customers is difficult to adjust to the officers, conditions in the field which causes slow handling, and the officer does not provide information about the certainty of time and delay in handling. The conclusion obtained in this study is the responsiveness of services in PDAM Nganjuk Regency is good, but in its implementation there are still some shortcomings.Keywords : Responsiveness, Public services, customer complaints

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals PELAKSANAAN INVENTARISASI ASET DAERAH DI PROVINSI RIAU (Studi kasus di Badan Pengelola Keuangan dan Aset Daerah Provinsi Riau)

2021 ◽  
Vol 4 (3) ◽  
pp. 846
Author(s):  
Rosita Rosita ◽  
Zulkarnaini Zulkarnaini
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Human Resources ◽  
Asset Management ◽  
Qualitative Method ◽  
Research Problem ◽  
Management Agency ◽  
Descriptive Approach ◽  
Asset Inventory

this study aims to determine how the implementation is inventory of regional assets in the regional financial and asset management agency of Riau province, and to find out what are the obstacles in the implementation of the asset inventory, The theory used in this study was the Asset Inventory by Sugiama in Muthiah Sangadji using 3 indicators (Data Collection, Recording, and Reporting). To be able to answer these problems the researcher used a qualitative method with a descriptive approach / in this qualitative research the writer used data collection techniques in the form of observation, Interviews and documentation then analyzed based on the research problem. The results of this study indicate that the implementation of the Regional Asset Inventory at the Regional Financial and Asset Management Agency of Riau Province, Seen from the 3 indicators (Data Collection, Recording and Reporting) has not been carried out properly because there are still deficiencies in controlling activities such as the implementation of the merging of inventory cards and there are still delays in making report. The constraints in this study are the lack of human resources, The method of data collection of assets is not optimal, and not yet orderly in administration.  

scholarly journals PRAKTIK PELAYANAN PUBLIK DI DAERAH : OPTIMALISASI PENYELENGGARAAN PELAYANAN PUBLIK BERDASARKAN KINERJA ORGANISASI PERANGKAT DAERAH DI KABUPATEN NGANJUK

2021 ◽  
Vol 5 (1) ◽  
pp. 115
Author(s):  
Berlian Tyasotyaningarum ◽  
Ajie Hanif Muzaqi
Keyword(s):  
Data Collection ◽  
Literature Review ◽  
Public Service ◽  
Performance Indicators ◽  
Public Services ◽  
Secondary Data ◽  
Service Improvement ◽  
Collection Method ◽  
Data Collection Method ◽  
Government Governance

Abstrak  Reformasi pelayanan publik di Kabupaten Nganjuk dilakukan dalam mewujudkan tata kelola pemerintah yang efektif dan efisien. Pelaksanaan pelayanan kepada masyarakat secara esensial menunjang implementasi pelaksanaan otonomi daerah yang dilandasi oleh budaya kerja yang tinggi. Oleh karena itu penting sekali untuk dianalisis terkait bagaimana optimalisasi penyelenggaraan pelayanan publik dalam mewujudkan tata kelola pemerintah yang efektif dan efisien berdasarkan kinerja OPD di Kabupaten Nganjuk.  Analisis menggunakan indikator kinerja yang berorientasi pada hasil. Indikator kinerja berorientasi pada hasil dipilih karena kawasan prioritas berisi kinerjadan hasil kualitas pelayanan pubik. Aspek indikator kerja yang dipilih adalah efektivitas dan kepuasan. Pendekatan yang digunakan dalam penulisan ini adalah pendekatan kualitatif berdasarkan kajian kepustakaan. Metode pengumpulan data yang digunakan adalah data sekunder yang berupa teori-teori relevan diperoleh dengan metode telaah pustaka. Metode pengumpulan data yang digunakan adalah data sekunder yang berupa teori-teori relevan diperoleh dengan metode telaah pustaka. Berdasarkan hasil analisis menunjukkan bahwa kinerja pemerintah daerah Kabupaten Nganjuk dalam peningkatan pelayanan publik sudah dilakukan secara optimal. Dimana target dalam rencana kerja semua terpenuhi. Selain itu program peningkatan pelayanan publik sudah sesuai dengan visi, misi, tujuan dan sasaran di Kabupaten Nganjuk. Dengan demikian, program capaian kinerja pada peningkatan pelayanan masyarakat dapat dikatakan efektif Kata Kunci: Pelayanan Publik; Kinerja; Kabupaten Nganjuk Abstract Public service reform in Nganjuk Regency is carried out in realizing effective and efficient government governance. The implementation of services to the community essentially supports the implementation of regional autonomy which is based on a high work culture. Therefore, it is very important to analyze in relation to how to optimize the implementation of public services in realizing effective and efficient government governance based on the performance of OPD in Nganjuk Regency. The analysis uses performance indicators that are results-oriented. Results-oriented performance indicators were chosen because the priority area contains the performance and results of the quality of public services. Aspects of the selected work indicators are effectiveness and satisfaction. The approach used in this paper is a qualitative approach based on literature review. The data collection method used is secondary data in the form of relevant theories obtained by the literature review method. The data collection method used is secondary data in the form of relevant theories obtained by the literature review method. Based on the results of the analysis, it shows that the performance of the local government of Nganjuk Regency in improving public services has been done optimally. Where the targets in the work plan are all met. In addition, the public service improvement program is in accordance with the vision, mission, goals and objectives in Nganjuk Regency. Thus, the performance achievement program in improving community services can be said to be effective Keywords: Public service; Performance; Nganjuk Regency

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