scholarly journals 'Taprose Temanku Sebagai Strategi Komunikasi Pemerintahan dan Pelayanan Publik Kabupaten Tuban

2021 ◽  
Vol 10 (1) ◽  
pp. 116-128
Author(s):  
Isnaini Kun Faizah ◽  
◽  
Tony S. Soekrani ◽  
Redi Panuju ◽  
◽  
...  
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Communication Strategy ◽  
Government Communication

This study discusses government communication using applications as public services and the Tuban government communication strategy. Tuban Government has the TapRose Temanku application which is a place for the community to submit criticisms, suggestions and questions. The focus of this research is how the strategy of the Tuban government and what kind of public services the Tuban government has done through the TapRose Temanku Application. This qualitative research uses data collection techniques, interviews, observation, and documentation. The results of this research are the TapRose Temanku application is a public service conducted by the Tuban Government and is a government communication strategy. The TapRose application, my friend, attracts the public's interest because it is packaged in a simple and easy to understand way for all ages and easily accessed.

scholarly journals Inovasi Pelayanan Publik Bidang Kesehatan Berbasis Home Care Di Kota Makassar

2018 ◽  
Vol 3 (3) ◽  
pp. 294
Author(s):  
Arjuna Putra ◽  
Jaelan Usman ◽  
Abdi Abdi
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Human Resources ◽  
Home Care ◽  
Public Service ◽  
Public Services ◽  
Care Innovation

This research aims to find out the implementation of Home Care innovation, it some factors that influence home care, and public services are received by society. The type of this research is Qualitative Research byusing 6 informants. The data collection techniques are observation, interview, and documentation. Result of this research presents in implementation of home care has been well with many superiorities. While, there are difficulties although home care innovation has been implemented and it can bee seen by the society in practice. The implementation of home care innovation in Makassar are influenced by the presence of Human Resources, Infrastructures, and frequency of socialization by managing of Home Care. Keywords: Innovation, Public Service, Home Care ABSTRAK Penelitian ini bertujuan untuk mengetahui pelaksanaan inovasi home care, faktor-faktor yang mempengaruhi pelaksanaan home care serta pelayanan publik yang diterima oleh masyarakat. Tipe penelitan yang digunakan adalah penelitian kualitatif dengan informan sebanyak 6 orang.Teknik pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Hasil penelitian ini menunjukkan bahwa secara pelaksaanan home care telah terlaksana dengan baik dengan berbagai keunggulan yang bervariasi. Adapun tingkat kesulitannya walaupun inovasi home care terlaksana dan dapat dilihat secara nyata oleh masyarakat dalam praktik inovasi tersebut. Pelaksanaan inovasi home care di Kota Makassar dipengaruhi oleh adanya sumber daya manusia, sarana dan prasarana yang memadai, dan sosialisasi yang sudah sering dilakukan oleh pelaksana home care.Kata kunci: Inovasi, Pelayanan Publik, Home Care

scholarly journals Penerapan Fungsi Manajemen Pemerintahan dalam Pelayanan Publik di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wakatobi

2020 ◽  
Vol 1 (2) ◽  
pp. 150
Author(s):  
Asmal Randi Anda ◽  
Muh Najib Hussain ◽  
Jopang Jopang
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Research Subjects ◽  
Planning Function ◽  
Government Management ◽  
Services Implementation ◽  
Management Functions

This study aims to analyse and describe the application of government management functions in realizing quality public services in the Civil Registry Service Office of Wakatobi Regency. Using the type of qualitative research that intends to understand the phenomena about what is experienced by research subjects such as behaviour, perception, motivation, and action. Data collection techniques used are observation, interviews and documentation. The results of the study can be described that the application of management functions in public service in the the Civil Registry Service Office of Wakatobi Regency is good in the planning function, organizing function, implementation function, supervisory function, as well as the quality of public services consisting of tangible aspects, reliability, responsiveness, assurance, empathy are also good but still have limitations on tangible aspects.Keywords : Management, Public Services, Implementation, Government

INOVASI APLIKASI SAMSAT RAME (SAMSAT RAMAH MERAKYAT) DALAM OPTIMALISASI PELAYANAN DI KANTOR BERSAMA SAMSAT GRESIK

Publika ◽  
2021 ◽  
pp. 185-200
Author(s):  
Shifani Fitri Sauli ◽  
Trenda Aktiva Oktariyanda
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Poor Quality ◽  
Literature Study ◽  
The People ◽  
Collection Data ◽  
Technological Developments ◽  
One Stop ◽  
Service Application

Pelayanan publik menjadi suatu tolok ukur kinerja pemerintah yang paling kasat mata. Seiring dengan perkembangan teknologi dan banyaknya tantangan yang harus dihadapi maka pelayanan publik harus diselaraskan dengan terobosan atau inovasi. Salah satu pelayanan publik yang perlu dioptimalkan adalah Sistem Administrasi Manunggal Satu Atap (SAMSAT). Oleh karena itu, Kantor Bersama Samsat Gresik membuat aplikasi yang diresmikan pada tanggal 14 Juli 2020 adalah SAMSAT RAME (Samsat Ramah Merakyat) yaitu sebuah aplikasi pelayanan pajak serta informasi terkait pengurusan perpanjangan masa berlaku surat tanda nomor kendaraan (STNK) bermotor. Tujuan penelitian ini yaitu untuk mengetahui bagaimana optimalisasi pelayanan Kantor Bersama Samsat Gresik melalui Inovasi Aplikasi Samsat Rame (Samsat Ramah Merakyat) sehingga mampu menjawab beberapa permasalahan pelayanan publik Teknik analisis data dengan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan/verifikasi. Teknik pengumpulan data melalui wawancara, observasi, dokumentasi dan studi literatur.  Hasil dari penelitian ini menunjukkan bahwa aplikasi Samsat Ramah Merakyat (Samsat Rame) belum efisien karena input pelayanan masih memberatkan para pengguna jasa. Belum efektif karena tidak berhasil mencapai tujuan yang dikehendaki oleh penyelenggara. Serta kualitas hasil yang buruk dikarenakan faktor pendukung terkesan membuat aplikasi Samsat Rame di lakukan karena mendesak tanpa memikirkan jangka panjang. Sedangkan faktor penghambat lebih berpengaruh pada keberhentian inovasi Samsat Rame. Salah satu saran yang dapat diajukan yaitu meningkatkan sosialisasi dan promosi kepada masyarakat Kabupaten Gresik. Kata Kunci : Pelayanan Publik, Inovasi Pelayanan Pajak, Samsat Rame (Samsat Ramah Merakyat)   Public service becomes the most visible measure of government performance. Along with technological developments and the many challenges that must be faced, public services must be aligned with breakthroughs or innovations. One of the public services that need to be optimized is the One-Stop One-Stop Administration System (SAMSAT). Therefore, the Samsat Gresik Joint Office made an application that was inaugurated on July 14, 2020, namely SAMSAT RAME (Samsat Ramah Merakyat), which is a tax service application as well as information related to the extension of the validity period for motorized vehicle registration certificates (STNK). The purpose of this study is to find out how to optimize the services of the Samsat Gresik Joint Office through the Samsat Rame Application Innovation (Samsat Ramah Merakyat) so that it is able to answer several public service problems. Data analysis techniques are data collection, data reduction, data presentation, and conclusion / verification. Data collection techniques through interviews, observation, documentation and literature study. The results of this study indicate that the Peoples Friendly Samsat application (Samsat Rame) is not efficient because service inputs are still burdensome for service users. Not yet effective because it failed to achieve the goals desired by the organizers. As well as the poor quality of results due to supporting factors that seem to make the Samsat Rame application done because it is urgent without thinking about the long term. While the inhibiting factor has more influence on the discontinuation of the Samsat Rame innovation. One of the suggestions that can be put forward is to increase socialization and promotion to the people of Gresik Regency. Keywords: Public Service, Tax service innovation, Samsat Rame (Samsat Ramah Merakyat)

scholarly journals RESPONSIVITAS PELAYANAN PUBLIK DALAM MENANGANI KELUHAN PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM (PDAM) KABUPATEN NGANJUK

2020 ◽  
Vol 2 (1) ◽  
pp. 1-9
Author(s):  
Fega Herdini ◽  
Agus Widiyarta
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Water Supply ◽  
Service Time ◽  
Public Services ◽  
Clean Water ◽  
Customer Data ◽  
Customer Complaints ◽  
Water Supply Company ◽  
A Company

Water Supply Company (PDAM) on Nganjuk Regency is a company engaged in services namely the provision of clean water needs. In its operation, the Nganjuk Regency PDAM is still faced with various problems. This can be seen from the large number of customer complaints related to the provision of clean water needs, looking at problems that occur in the provision of clean water services in Nganjuk Regency, it is important to see how responsive public services are in handling customer complaints so that the services provided are in line with what the community expects as a recipient of services so that better service can be realized. This type of research is qualitative research. The research location is in the Nganjuk District Water Supply Company (PDAM). The focus of this study is based on the size of responsiveness according to Zeithaml cited Hardiyansyah (2018: 63), namely: 1. Responding to each customer, 2. Speed ​​of service, 3. Accuracy of service, 4. Accuracy of officers, 5 Accuracy of service time, 6. Officers respond to all customer. Data collection techniques by observation, interview, and documentation. The results obtained based on 6 indicators used are, there are still some shortcomings such as the lack of response of officers in responding to customer complaints by telephone, there are still obstacles experienced by officers such as the number of technical officers available in the field, the presence of customers is difficult to adjust to the officers, conditions in the field which causes slow handling, and the officer does not provide information about the certainty of time and delay in handling. The conclusion obtained in this study is the responsiveness of services in PDAM Nganjuk Regency is good, but in its implementation there are still some shortcomings.Keywords : Responsiveness, Public services, customer complaints

scholarly journals PRAKTIK PELAYANAN PUBLIK DI DAERAH : OPTIMALISASI PENYELENGGARAAN PELAYANAN PUBLIK BERDASARKAN KINERJA ORGANISASI PERANGKAT DAERAH DI KABUPATEN NGANJUK

2021 ◽  
Vol 5 (1) ◽  
pp. 115
Author(s):  
Berlian Tyasotyaningarum ◽  
Ajie Hanif Muzaqi
Keyword(s):  
Data Collection ◽  
Literature Review ◽  
Public Service ◽  
Performance Indicators ◽  
Public Services ◽  
Secondary Data ◽  
Service Improvement ◽  
Collection Method ◽  
Data Collection Method ◽  
Government Governance

Abstrak  Reformasi pelayanan publik di Kabupaten Nganjuk dilakukan dalam mewujudkan tata kelola pemerintah yang efektif dan efisien. Pelaksanaan pelayanan kepada masyarakat secara esensial menunjang implementasi pelaksanaan otonomi daerah yang dilandasi oleh budaya kerja yang tinggi. Oleh karena itu penting sekali untuk dianalisis terkait bagaimana optimalisasi penyelenggaraan pelayanan publik dalam mewujudkan tata kelola pemerintah yang efektif dan efisien berdasarkan kinerja OPD di Kabupaten Nganjuk.  Analisis menggunakan indikator kinerja yang berorientasi pada hasil. Indikator kinerja berorientasi pada hasil dipilih karena kawasan prioritas berisi kinerjadan hasil kualitas pelayanan pubik. Aspek indikator kerja yang dipilih adalah efektivitas dan kepuasan. Pendekatan yang digunakan dalam penulisan ini adalah pendekatan kualitatif berdasarkan kajian kepustakaan. Metode pengumpulan data yang digunakan adalah data sekunder yang berupa teori-teori relevan diperoleh dengan metode telaah pustaka. Metode pengumpulan data yang digunakan adalah data sekunder yang berupa teori-teori relevan diperoleh dengan metode telaah pustaka. Berdasarkan hasil analisis menunjukkan bahwa kinerja pemerintah daerah Kabupaten Nganjuk dalam peningkatan pelayanan publik sudah dilakukan secara optimal. Dimana target dalam rencana kerja semua terpenuhi. Selain itu program peningkatan pelayanan publik sudah sesuai dengan visi, misi, tujuan dan sasaran di Kabupaten Nganjuk. Dengan demikian, program capaian kinerja pada peningkatan pelayanan masyarakat dapat dikatakan efektif Kata Kunci: Pelayanan Publik; Kinerja; Kabupaten Nganjuk Abstract Public service reform in Nganjuk Regency is carried out in realizing effective and efficient government governance. The implementation of services to the community essentially supports the implementation of regional autonomy which is based on a high work culture. Therefore, it is very important to analyze in relation to how to optimize the implementation of public services in realizing effective and efficient government governance based on the performance of OPD in Nganjuk Regency. The analysis uses performance indicators that are results-oriented. Results-oriented performance indicators were chosen because the priority area contains the performance and results of the quality of public services. Aspects of the selected work indicators are effectiveness and satisfaction. The approach used in this paper is a qualitative approach based on literature review. The data collection method used is secondary data in the form of relevant theories obtained by the literature review method. The data collection method used is secondary data in the form of relevant theories obtained by the literature review method. Based on the results of the analysis, it shows that the performance of the local government of Nganjuk Regency in improving public services has been done optimally. Where the targets in the work plan are all met. In addition, the public service improvement program is in accordance with the vision, mission, goals and objectives in Nganjuk Regency. Thus, the performance achievement program in improving community services can be said to be effective Keywords: Public service; Performance; Nganjuk Regency

scholarly journals KAPASITAS APARATUR SIPIL NEGARA TERHADAP EFEKTIVITAS PELAYANAN PUBLIK PADA BIDANG PENCATATAN SIPIL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUNGAI PENUH

2020 ◽  
Vol 1 (1) ◽  
pp. 44-53
Author(s):  
Hengki Pernanda
Keyword(s):  
Qualitative Research ◽  
Qualitative Study ◽  
Public Service ◽  
Public Services ◽  
Field Research ◽  
Main Function ◽  
Government Officials ◽  
Office Staff ◽  
Library Research ◽  
The Government

Service is a very important task that must be found from the figure of the government apparatus as a servant of the community, namely that the community must carry out its duties that always serve the interests of the community and meet every need of the community in accordance with applicable regulations. Serving and protecting the community is the main function of every government apparatus in carrying out government duties. The services provided by the government apparatus to the community must be in accordance with their authority. The reality that occurs until now there are still complaints from the community such as the unknown requirements, convoluted and also uncertainty in the administration of administration and the attitude of government officials who are less responsive to what is the needs of each community. In carrying out public services there is a tendency for injustice to exist in public services where people classified as poor will find it difficult to obtain services. To find out howcapacity of the state civil apparatus on the effectiveness of public services in the Dinas Kependudukan dan Pencatatan Sipil Kota Sungai Penuh. The approach used in this study is a qualitative study, because it determines and reports the existing situation according to its reality and by measuring it. Typical qualitative research to find out attitudes, opinions, opinions, information, domography, circumstances and procedures. The informants in this study were 8 people. This study uses data collection techniques namely field research, library research, and interviews. From the interviews conducted by the researchers concluded that the services carried out by the Sungai Penuh village office staff were done well and in accordance with public service procedures.

scholarly journals Responsivity of Public Services in Indonesia during the Covid-19 Pandemic

2021 ◽  
Vol 4 (1) ◽  
pp. 552-562
Author(s):  
Surya Arfan ◽  
Mayarni Mayarni ◽  
Mimin Sundari Nasution
Keyword(s):  
Qualitative Research ◽  
Literature Review ◽  
Public Service ◽  
Public Services ◽  
Government Agency ◽  
Service Process ◽  
Community Satisfaction ◽  
The Public ◽  
Long Time ◽  
Research Type

This study aims to determine the responsiveness of public services in Indonesia during the Covid-19 pandemic, this time digital bureaucracy is very much needed in every government agency in carrying out its duties and functions in order to accelerate the process of public services during the Covid-19 pandemic. Service standardization is the next most important thing to keep the bureaucracy running effectively, quickly and responsively in providing the best service to the community. This study chooses a qualitative research type with a literature review approach. The results of this study found that The Indonesian bureaucracy has not been able to respond to strategic problems in Indonesia quickly due to several obstacles to an apathetic bureaucratic culture, and the lack of participation of all parties in the public service process during the Covid-19 pandemic, there are still shortcomings in terms of speed, quality and community satisfaction. This is also influenced by overlapping policies that take a long time to implement.

scholarly journals SIKAP PEROKOK AKTIF DALAM MENANGGAPI PERINGATAN BAHAYA MEROKOK PADA IKLAN ROKOK DI TELEVISI (Studi Masyarakat Desa Talang Jambu Kecamatan Kerkap Kabupaten Bengkulu Utara)

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Meta Juwita Sari ◽  
Yanto Yanto ◽  
Sapta Sari
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Service ◽  
Research Problem ◽  
Family Factors ◽  
Smoking Bans ◽  
Cigarette Industry ◽  
Television Media ◽  
Data Collection Technique ◽  
Almost All

The attitude of active smokers in smoking bans on cigarette advertisements can communicate their products as commodities that are connected with glamor, energy and lifestyle. The cigarette industry leads children to become beginner smokers through advertisements, promotions that are present in television media. Cigarette companies compete to make advertisements as creative as possible with the aim of increasing sales. Based on the background above the formulation of the research problem is how the attitudes of active smokers in responding to the warning of hazards on cigarette advertisements on television. Based on the research problem above, the aim of the study is to find out the attitudes of active smokers in responding to the warning of hazards on cigarette advertisements on television. The methodology in this study uses qualitative research with data collection technique of observation, interviews and documentation.The results of the study stated that the informants were afraid with the contents of message on public service advertisements (ILM) about the dangers of smoking. This can be seen from the interview quote from the informant's answer. The informant saw ILM about the dangers of smoking being broadcast on television. In this study, almost all of the informants said that first the informants began to try to smoke because there was a feeling of insecurity if they did not smoke while gathering with friends in the neighborhood. There were also informants who smoked because of great curiosity, so the intention was to try to smoke cigarettes. Even the informant who said that one of the factors that made the informant curious and wanted to try cigarettes was because the informant saw the parents of informants who smoked at home. Active smokers try to smoke because there are influences from family factors and the environment where they live. Based on this this research, it is expected that the environment can help active smokers no longer depend on cigarettes.

scholarly journals Institutional Problems in Regional Public Services

2019 ◽  
Vol 8 (2) ◽  
pp. 79
Author(s):  
Asna Aneta ◽  
Yanti Aneta ◽  
Hais Dama
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Direct Observation ◽  
Public Service ◽  
Public Services ◽  
Service Strategy ◽  
Administration System ◽  
Standard Operation ◽  
Work Duration ◽  
One Stop

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.

scholarly journals KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCACATAN SIPIL KOTA DENPASAR DI TENGAH SITUASI PANDEMI COVID-19

2021 ◽  
pp. 61-71
Author(s):  
Ni Nyoman Ariani ◽  
Anak Agung Putu Sugiantiningsih ◽  
Moch. Noor
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Government Policies ◽  
The Public ◽  
Direct Observations ◽  
Data Collection Process ◽  
Service Standards

Many people have adapted to the situation of covid-19 outbreak including public service providers. Government policies to prevent the spread of COVID-19 have an impact on public service standards implemented by the service providers. Regarding this matter, this study was conducted to analyze the quality of the service provided by Civil Registry Office of Denpasar during covid-19 pandemic. Interviews and direct observations were carried out to collect data. In this data collection process, five questions were given to six informants at this Office. The results of this study show that any declines in terms of the quality of the public services provided by this Office are not identified.

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