scholarly journals REFORMASI PELAYANAN PUBLIK DI DPMPTSP KOTA BENGKULU

2021 ◽  
Vol 2 (2) ◽  
pp. 73-79
Author(s):  
Novliza Eka Patrisia ◽  
Faizal Anwar
Keyword(s):  
Public Service ◽  
Qualitative Method ◽  
Public Services ◽  
Descriptive Analysis ◽  
Administrative Reform ◽  
Parking Space ◽  
Use Of Technology ◽  
Excellent Service ◽  
Ease Of Access

This study aims to determine the implementation and aspects that hinder public service reform in Bengkulu City DPMPTSP in achieving excellent service. The method used in this research is a qualitative method with descriptive analysis. The results of the study indicate that services at DPMPTSP already cover 10 aspects of public services such as simplicity, clarity, certainty, security, responsibility, completeness of facilities and infrastructure, ease of access, discipline, and comfort. While the inhibiting aspects such as the completion of long licensing times, maintenance of facilities and infrastructure, lack of parking space, not all people use the website portal. The conclusion of this study is that the implementation of service reform in DPMPTSP has shown excellent service and aspects that need to be improved such as maximizing the use of technology, discipline, and completeness of facilities and infrastructure.   Keywords: Administrative Reform, Governance, Public service.

scholarly journals Institution Image Bidang Penaatan Peraturan Lingkungan DLHK Kabupaten Karawang

Tuturlogi ◽  
2020 ◽  
Vol 1 (3) ◽  
pp. 221-230
Author(s):  
Saras Desca Lestari ◽  
Fajar Hariyanto ◽  
Yanti Tayo
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Complete Information ◽  
Qualitative Approach ◽  
Corporate Image ◽  
Good Service ◽  
Know How ◽  
Excellent Service ◽  
Descriptive Method

Communication is a very decisive aspect for the delivery of public services, so service providers must know how to communicate well so that they can influence others in the service. This research uses a descriptive method with a qualitative approach. Interviews were conducted with informants determined by purposive sampling, the informants were employees who handled services at DLHK Karawang, and the society who received services. And use one of three important aspects/dimensions in public service communication, namely Institution/Corporate Image. The results showed that, communication of public services provided by the PPL DLHK Karawang had given a pretty good impression. Communities and companies have received complete information and good service, because important aspects/dimensions in service communication already exist in the DLHKKarawang. However there are still some shortcomings, DLHKKarawang does not have brochures, leaflets or films about services. Yet in the implementation of public service communication must pay attention to all things that can support the achievement of the goal of providing excellent service.

scholarly journals INOVASI KUALITAS PELAYANAN PUBLIK PEMERINTAH DAERAH

FIAT JUSTISIA ◽  
2017 ◽  
Vol 10 (3) ◽  
Author(s):  
Robi Cahyadi Kurniawan
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Innovation ◽  
Administrative Reform ◽  
Reform Policy ◽  
Creative Idea ◽  
Bureaucratic Reform ◽  
Local Levels ◽  
Made In

AbstractPublic service is a measure of the performance of the government's most visible. Communities can directly assess the government's performance based on the service they received. For the quality of public services in all ministries / institutions is a fundamental thing that must be improved. Improved public services, the Ministry of Administrative Reform and Bureaucratic Reform policy that since 2014 was a year of public service innovation. All government agencies, both at central and local levels is expected to make a creative idea or an answer to how to work / public service method. Ministry of Administrative Reform and Bureaucratic Reform collect and assess the innovations that have been made in a number of agencies across Indonesia. Hopefully the quality and innovation of public services BPS can always be increased, so that it can continue to compete fairly with other agencies. Keywords: Innovation, Public Services, Local Government AbstrakPelayanan publik merupakan suatu tolok ukur kinerja pemerintah yang paling kasat mata. Masyarakat dapat menilai langsung kinerja pemerintah berdasarkan pelayanan yang diterimanya. Untuk itu kualitas pelayanan publik di semua kementerian/lembaga adalah suatu hal yang mendasar yang harus segera ditingkatkan. Peningkatan pelayanan publik, Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (KemenPAN RB) menerapkan kebijakan bahwa sejak tahun 2014 adalah tahun inovasi pelayanan publik. Seluruh instansi pemerintah, baik di pusat maupun daerah diharapkan dapat membuat suatu ide kreatif atau jawaban terhadap cara kerja/metode pelayanan publik. KemenPAN RB mengumpulkan dan menilai inovasi-inovasi yang telah dilakukan di sejumlah instansi di seluruh Indonesia. Semoga kualitas dan inovasi pelayanan publik BPS dapat selalu meningkat, sehingga bisa terus bersaing secara sehat dengan instansi lain. Kata Kunci: Inovasi, Pelayanan Publik, Pemerintah Daerah

scholarly journals Implementation of E-Government as a Public Service Innovation in Indonesia

2021 ◽  
Vol 8 (1) ◽  
pp. 72-79
Author(s):  
Ida Farida ◽  
Annisa Lestari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Innovation ◽  
Public Access ◽  
Access To Information ◽  
Data Systems ◽  
Use Of Technology ◽  
Information And Communication ◽  
The Republic ◽  
The Government

E-Government implementation is the use of technology, information, and communication to realize more efficient and effective government practices in the process of implementing public services in order to facilitate public access to information and create principles of accountability, transparency and good public participation in the Indonesian government. This study aims to explain the implementation of E-Government in Indonesia which encourages the development of information and data systems and is adapted to existing bureaucratic processes. The method used in this research is qualitative research methods. The results showed that public service innovation organized by the government of the Republic of Indonesia was able to create relationships between elements in a country online, not inline, so that efficiency and speed in public services was not only a symbol but a reality.

scholarly journals PENILAIAN KINERJA UNIT PELAYANAN PADA ORGANISASI PUBLIK

2017 ◽  
Vol 2 (2) ◽  
pp. 12-29
Author(s):  
Ismiyarto Ismiyarto
Keyword(s):  
Public Policy ◽  
Performance Appraisal ◽  
Public Service ◽  
Government Regulation ◽  
Public Services ◽  
Public Organizations ◽  
Administrative Reform ◽  
Assessment Of Performance ◽  
Bureaucratic Reform ◽  
Over Time

Public policy to assess the performance of public services has been regulated in Law Number 25 Year 2009 on Public Service, Government Regulation No. 96 Year 2012 on Implementation of Law Number 25 Year 2009 on Public Service. Technically regulated in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 38 of 2012 on Guidelines for Assessment of Performance of Public Service Units. Various performance appraisal policies of public service units in public organizations need to be continuously socialized and applied within the Ministry/ Institution/Government environment. Given such an assessment it strongly encourages the innovation of various types of public services to create better public services over time. With the realization of a better public service this is one of the goals of bureaucracy reform.

scholarly journals STRATEGIES TO IMPROVE THE QUALITY OF PASSPORT SERVICES IN IMMIGRATION OF INDONESIA

2020 ◽  
Vol 1 (1) ◽  
pp. 35-54
Author(s):  
Deandra Rizkiara Maheswari
Keyword(s):  
Qualitative Method ◽  
Public Services ◽  
The Public ◽  
Community Needs ◽  
Excellent Service ◽  
Directorate General ◽  
Descriptive Approach ◽  
The Republic ◽  
Service Standards

The Directorate General of Immigration, under the auspices of the Ministry of Law and Human Rights of the Republic of Indonesia as a public organization, should provide public services to the community. Various efforts have been made to provide the best passport services, but there are still some complaints from the public and problems with passport services. Therefore, it is crucial to improve the quality of passport services for Indonesian citizens. The problems discussed in this study are how the strategy in improving the quality of passport-making services can be applied by the Immigration Office in Indonesia and the obstacles faced in improving the quality of passport services in Indonesia. The research method used in this research is a qualitative method with a descriptive approach. The results of this study are that there are 4 (four) steps and strategies to improve the quality of passport services: Improving employee competence in public services, meeting community needs, setting service standards and standard operating procedures, and building a culture of excellent service.

scholarly journals Pelaksanaan Prinsip Pelayanan Publik SAMSAT Medan Selatan dalam Meningkatkan Pemungutan Pajak Kendaraan Bermotor Roda Dua

2019 ◽  
Vol 1 (1) ◽  
pp. 28-34
Author(s):  
Dinda Emilia ◽  
Muhammad Husni Thamrin Nasution ◽  
Rosmala Dewi ◽  
Indra Muda
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Qualitative Method ◽  
Public Services ◽  
Motor Vehicle ◽  
Motor Vehicles ◽  
Tax Revenue ◽  
Tax Collection ◽  
The Public ◽  
Descriptive Qualitative

Public services is a form of service provided by the bureaucracy or government to the public with the following problems : how does the implementation of Samsat Medan Selatan public service principles in increasing tax collection of motor vehicle tax, this research uses a descriptive qualitative method that uses data collection techniques, observation, interview, and documentation. Quite good but if seen from the realization of the tax revenue of two- wheeled motorbikes there was a decrease from 2016 to 2017 based on the results of the study it can be concluded that the Samsat southern field public service principle in increasing tax collection oftwo-wheeled motor vehicles is good enough, but what needs to be improved is how to motivate the public to want to participate in pay tax especially two-wheeled motor vehicles.

Reformasi Birokrasi dan Pemenuhan Hak Warga dalam Mengakses Pelayanan Publik melalui Mal Pelayanan Publik

2019 ◽  
Vol 2 (2) ◽  
pp. 189-205
Author(s):  
Ade Harsa Suryanegara
Keyword(s):  
Public Service ◽  
Public Services ◽  
Administrative Reform ◽  
Efficient Manner ◽  
Reform Era ◽  
Administrative Services ◽  
The Public ◽  
Complicated Process ◽  
Bureaucratic Reform

Various services are organized to meet the needs and provide convenience for the community. In the reform era, through the ministry of Administrative Reform and Bureaucratic Reform, one of the efforts to improve the quality of public services is to formulate policies in the form of Public Service Mall. This paper discusses the government's efforts to improve bureaucratic reform through the implementation of Public Service Malls. The issue of licensing is a complicated process that makes it difficult for the public to access public services. Hence, people are reluctant to deal with administrative issues. With an integrated Public Service Mall one door to serve a variety of administrative services, licensing services can be provided in a prime, effective and efficient manner.

scholarly journals Perception of Public Islam on Performance and Providing Public Services in Padangsidempuan City

2020 ◽  
Vol 2 (1) ◽  
pp. 78
Author(s):  
Feriza Yetti Siregar
Keyword(s):  
Public Service ◽  
Qualitative Method ◽  
Public Services ◽  
Organization Structure ◽  
The Public ◽  
Descriptive Research ◽  
Financial Factors ◽  
Five Factors ◽  
Training Motivation ◽  
Islamic Society

<p>Public service is a matter that is closely associated with bureaucracy. Five factors are related to mission, accountability, consequences, power, and culture. Mission will determine the public services system competence in responding to dynamics that occur in the community accurately and efficiently. Method in this research was qualitative method, which was designed with descriptive research and phenomenology approaches through interviews and observations. Based on the research, the results showas follow: First, the perception of Islamic society in Padangsidimpuan on performance of Dinas Kependudukan dan Pencatatan Sipil (DKPS) in providing public services in 2014 was still far from their hope, and it hasn’t met in their satisfaction category especially Islamic society. Second, factors that influence the achievement of DKPS Padang Sidimpuan in providing public services in 2014 are human resources and financial factors. Besides, there are some supporting factors: leadership, resources, culture ministry, institutional, and related regulation. Third, factor that hold up the performance of DKPS Padangsidimpuan in providing public services in 2014 is organization structure. The other factors are such as the lack of officers responding to society who need the information and the lack of officers’ hospitality when they communicate to public. Fourth, the solution is given from Islamic society to improve public services at DKPS Padangsidimpuan for the next year: education, experiences, training, motivation to the staff and officer at DKPS Padangsidimpuan.</p>

scholarly journals Implementation of Regulation Number 25 in 2009 Concerning the Public Services Toward the Regional Organizations of Gorontalo District

2021 ◽  
Vol 19 (2) ◽  
pp. 165
Author(s):  
Muten Nuna ◽  
Ibrahim Ahmad ◽  
Arifin Tumuhulawa ◽  
Dikson Junus ◽  
Roy Marthen Moonti
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Descriptive Analysis ◽  
Regional Organizations ◽  
Role Of Government ◽  
Organization Management ◽  
Administrative Services ◽  
The Public ◽  
The Government

The research aimed to investigate the effectiveness of Regulation Number 25 in 2009 concerning public service on the organization of the local forces and investigate the hindrance factors of the implementation of Regulation Number 25 in 2009 concerning public service on the regional organizations. It was empirical juridical research employing the interview method. The technique of data analysis applied descriptive analysis. Findings revealed that the public services of Gorontalo District's regional organizations had been implemented based on the procedure operational standard and the provision of Legislation, although it was not effective. It can be seen from community satisfaction with administrative services that still need to be addressed and improved. The hindrance factors of implementing public service regulation were human resources and the availability of facilities and infrastructures. In creating public services appropriately with the Legislation, the government should be entirely done to improve employees' awareness. Society or paying attention to the organization management and adequate human resources and facilities and infrastructures can support the role of government in improving the public services, particularly the regional organizations of Gorontalo District.

scholarly journals KINERJA PELAYANAN PUBLIK DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SINJAI

2021 ◽  
Vol 2 (2) ◽  
pp. 100-106
Author(s):  
Uzlifah Andi Nanggung ◽  
Imran Ismail ◽  
Juharni Juharni
Keyword(s):  
Civil Rights ◽  
Qualitative Method ◽  
Public Services ◽  
Secondary Data ◽  
Civil Registration ◽  
Population Unit ◽  
Excellent Service ◽  
Government Bureaucracy ◽  
Computer Based ◽  
The Government

Penelitian ini bertujuan untuk mengetahui proses kinerja pelayanan publik pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sinjai yang dilaksanakan oleh birokrasi pemerintahan menyangkut pemenuhan hak-hak sipil masyarakat dalam penerbitan Dokumen Kependudukan khususnya kartu Keluarga dan KTP-elektronik serta menggambarkan faktor pendukung dan penghambat yang mempengaruhi pelayanan publik. Penelitian ini menggunakan metode kualitatif. Informan penelitian terdiri dari kepala dinas, sekertaris, kabid kependudukan  petugas pelayanan dan masyarakat dengan jumlah informan 9 orang, sumber data terdiri dari data primer dan sekunder yang diperoleh dari tehnik pengumpulan data dengan melakukan observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa pelayanan yang diselenggarakan oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sinjai sudah cukup baik dan sistematis. Pelayanan yang diberikan sudah dapat mengakomodir kebutuhan masyarakat tentang dokumen kependudukan secara legal, formal sesuai dengan peraturan perundang-undangan khususnya dokumen Kartu Keluarga dan KTP-elektronik. Dengan mengaplikasikan teknologi berbasis komputer yang terintegrasi langsung kepusat dan seluruh Dukcapil seIndonesia serta dengan kompetensi petugas yang mampu mengoperasikan komputer untuk mendukung kinerja petugas. Namun yang perlu ditingkatkan adalah Sumber daya Manusia, peningkatan Anggaran yang dapat menunjang kesejahteraan petugas pelayanan serta peningkatan sarana dan prasarana pelayanan yang merupakan factor penghambat pelayanan sehingga dapat memberikan pelayanan prima kepada Masyarakat. This study aims to determine the performance process of public services at the Department of Population and Civil Registration in Sinjai Regency carried out by the government bureaucracy regarding the fulfillment of civil rights in the issuance of Population Documents, especially family cards and electronic ID cards, and to describe the supporting and inhibiting factors that affect public services. This study uses a qualitative method. The research informants consisted of the head of the department, secretary, head of population unit, service officers with a total of 9 informants, with data sources consisting of primary and secondary data obtained from data collection techniques through observing, interviewing, and documenting. The results showed that the services provided by the Department of Population and Civil Registration of Sinjai Regency were quite good and systematic. The services provided have been able to accommodate the needs of the community regarding population documents legally, formally in accordance with statutory regulations, especially family cards and electronic ID cards. By applying computer-based technology that is integrated directly into the center and all the related departments throughout Indonesia with the competence of officers who are able to operate computers to support the performance of officers. Haowever, what needs to be improved is Human Resources, increasing the Budget that can support the welfare of service personnels as well as the improvement of service facilities and infrastructures, which are factors that hinder the service so that they can provide excellent service to the community.

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