scholarly journals ANALISA PELAYANAN ADMINISTRASI UNIVERSITAS PROF. DR. HAZAIRIN, SH BENGKULU

2018 ◽  
Vol 1 (2) ◽  
pp. 54
Author(s):  
Idham Lakoni

Creating services that need continuous customer needs and needs that change and cannot be predicted from time to time. Therefore the company opens to accept the types of input, criticism and complaints from consumers, then helps, finds solutions and makes improvements. Future service marketing certainly provides investors with opportunities to develop ever-increasing businesses that support development that uses information and technology used. Specific research is qualitative descriptive through primary data through questionnaires and samples of students in Unihazual semesters IV and VI with purposive sampling technique. Research results show that there is no service consisting of variables such as reliability, responsiveness, competence, credibility, physical evidence, assurance and empathy, which are still a concern to continue to be improved so that in the future unihaz services will be better

2015 ◽  
Vol 1 (2) ◽  
pp. 151-164
Author(s):  
Magvira Alia ◽  
Nirwan Nirwan ◽  
Suardi Suardi

The study intends to determine simultaneous and partial influence of service quality (X) consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) on patient satisfaction  (Y)  in  the  General  Hospital  of  Banggai  Islands,  where the  study  is  located.  The type  of  research  is  descriptive. Sources  of data  is  primary  data  retrieved  from  questionnaires  and secondary data  obtained  from  documents  of  the  Regional  General  Hospital Banggai  Islands.  The sample consists of 72 respondents. The sampling technique used is purposive sampling. Based on the results, it is shown that the quality of service (X), consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) simultaneously have significant influence on patient satisfaction (Y) of 69.60% while the remaining 30.40% is influenced by other causes. Partial test  shows  that  there  are  three  independent  variables:  physical evidence  (X1),  reliability  (X2)  and assurance (X4) that have non-significant influence to the patients’ satisfaction at the General Hospital of Banggai Islands.Tujuan  dari  penelitian  ini  adalah  untuk  mengetahui  pengaruh kualitas  layanan  (X)  yang terdiri  dari  bukti  fisik  (X1),  reliabilitas  (X2),  responsivitas (X3), jaminan (X4),  dan  empati (X5)  secara simultan  dan  parsial  terhadap  kepuasan  pasien.  (Y)  di  Rumah  Sakit  Umum Kepulauan  Banggai.  Lokasi  penelitian  ini  di  Rumah Sakit  Umum  Kepulauan  Banggai.  Jenis penelitian  ini  bersifat deskriptif.  Sumber  data  dalam  penelitian  ini  adalah  data  primer yang diambil  melalui  kuesioner  dan  data  sekunder  diperoleh  dari  Rumah Sakit  Umum  Daerah Banggai. Sampel dalam penelitian ini adalah 72 responden. Teknik sampling yang digunakan adalah  purposive sampling.  Berdasarkan  hasil  penelitian  menunjukkan  bahwa  variabel kualitas pelayanan (X) yang terdiri dari bukti fisik (X1), reliabilitas (X2), responsivitas (X3), jaminan (X4),  dan  empati (X5)  secara  simultan berpengaruh  signifikan  terhadap  kepuasan pasien  (Y)  dengan pengaruh 69,60%  sedangkan  sisanya  30,40%  dapat  dijelaskan  oleh penyebab  lainnya.  Uji  parsial  menunjukkan  bahwa  terdapat  tiga variabel  bebas  yang  tidak signifikan yaitu bukti fisik (X1), reliabilitas (X2) dan jaminan (X4) terhadap kepuasan pasien di Rumah Sakit Umum Kepulauan Banggai.


Wajah Hukum ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 75
Author(s):  
Tresya Tresya

This research is raining to know and recognize: (1) Any actions that have potential as corruption in the execution of duties and positions of Notary and PPAT (2) the efforts made by Notary and PPAT in preventing their actions to not have the potential to be criminal act of corruption This research is an empirical normative research because in this study the authors combine normative legal research (secondary data) with empirical legal research (primary data obtained from research results in the field). The source of this research is Notary in the working area of Jambi city and academician. The sampling technique used is purposive sampling. The method of analysis used in this study is the method of thinking qualitative analysis and drawing conclusions using inductive thinking methods. The results of this study indicate that potential acts as corrupt offenses in the performance of duties and positions of Notary and Officials of the Deed of Land are contained in Article 2, 3, 5, 10 and Article 12 Sub-Article H of Law Number 20 Year 2001 concerning the amendment of Law Number 31 Year 1999 concerning the Eradication of Corruption. Several articles indicate the potential of Notary and PPAT may be subject to those articles if they commit a criminal act of corruption. In the case of the prevention of his actions so as not to have the potential to act Corruption is to work professionally in accordance with the applicable Law, and Notary Code of Ethics and PPAT.Keywords: Notary Public, PPAT, Corruption


2019 ◽  
Vol 1 (1) ◽  
pp. 71-84
Author(s):  
Muhamad Arsyad

The problems faced by the Hulu Sungai Utara Regency General Election Commission (KPU) problems in terms of the implementation of the General Election Commission's (APK) Campaign Props only allow for the installation of a maximum of 5 (five) billboards, limitation of the location of billboards and APK Designs. not in accordance with the provisions made by the Candidate. The purpose of this study was to identify and analyze the implementation of PKPU 23, 28 and 33 of 2018 regarding the installation of campaign props in the Hulu Sungai Utara Regency and the factors that hindered the implementation. The research method is qualitative descriptive, type and source of data, namely primary data through observation, interviews while secondary data through data that is on the General Election Commission and related services in Hulu Sungai Utara Regency, the technique used in sampling is the purposive sampling technique is withdrawal of samples in purpose or can be determined in accordance with the requirements (characteristics, characteristics, characteristics, criteria). The results of the study show that in the Implementation of PKPU 23, 28 and 33 regarding the installation of Campaign Teaching Devices in the Upper Sungai Utara District it has been going well, where one indicator is the coordination that is always carried out by election organizers, communicating all related matters Terms of installation of Campaign Teaching Devices. This is evidenced by the lack of cases of alleged violations which were only 29 cases. And the factors that influence are factors of Communication, Human Resources, Attitudes and Bureaucracy. The suggestions given for input include the need for socialization, the implementers of election oversight in the field must also understand the rules correctly, and the authors hope that election organizers, both KPU and Bawaslu, have the same understanding of PKPU's provisions on campaign props. Keywords: Implementation, Campaign Props


2018 ◽  
Vol 7 (4.34) ◽  
pp. 281
Author(s):  
Mariana Rachmawati ◽  
Mohd Haizam Mohd Saudi ◽  
R. Adjeng Mariana ◽  
Tezza Adriansyah Anwar

This paper study on the effect of service marketing mix performance consisting of product, price, place, promotion, people, physical evidence, and process to decision in continuing education at SMK Lugina Rancaekek District of Bandung. The method used is quantitative method with descriptive approach. It used primary data and secondary data. This study was conducted in a field of education with population of all students of class X in SMK Lugina Rancaekek. Sample determination technique used is non-probability sampling technique with purposive sampling approach, which become sample in this research is class X student at SMK Lugina Rancaekek, that is 74 people. Data collection technique is done by questionnaire method, interview, observation, and documentation. Based on the results of study, with multiple regression analysis obtained value of 21,733. While, the correlation coefficient analysis is 0,607. The amount of influence of service marketing mix performance to decision in continuing education equal to 36,2% and the rest 63,8% influenced by other variable not examined in this study. T test results obtained t value arithmetic on product variables 2,516, price 2,618, place 2,565, promotion 1,999, people 2,577, physical evidence 2,066, and process 2,470 bigger than t table that is 1,9966, then Ha accepted and Ho rejected. Thus, it can be concluded that product variables, price, place, promotion, people, physical evidence, and process affect the decision in education in SMK Lugina Rancaekek.  


Author(s):  
Yulius Wahyu Setiadi ◽  
Marliza Ade Fitri

Target of which wish to be reached from this research is to know influence of the Service Marketing Mix toward tourist decision to visit Pantai Panjang in Bengkulu City. Research represent type research of survey that is research taking sample from a population and use questionnaire as a means of compiler of the data. The data was used obtained primary data pass questionnaire distribution. Population in this research is tourist which a visit to Pantai Panjang Bengkulu. The method of intake sample was used total sampling technique equal to 100 respondents. The method of the data analyze was used descriptive statistic and simple regression linear analysis. Pursuant to result of research known that : (1) Equation of obtained regression from result of data analysis is Y = 11,012 + 0,227Xthe meaning that if service marketing mix (physical evidence, process, and people) is goodness, hence decision of tourist visiting to Pantai Panjang more higher equal to 0,227; (2) The correlation coefficient (R) equal to 0,770; meaning the correlation between the service marketing mix (physical evidence, process, and people)with decision of tourist to visiting the Pantai Panjang is strength; (3) Value coefficient of multiple determination (R 2 ) is 0,593; meaning that decision of tourist to visiting the Pantai Panjang equal to 59,3% influenced by the service marketing mix (physical evidence, process, and people) anda while the rest 40,7% influenced by other factor which do not check; (4) From result of hypothesis test, proven that the service marketing mix (physical evidence, process, and people) have an effect on significant toward decision of tourist to visiting the Pantai Panjang, proved with significant value 0,007 < 0,05.


2019 ◽  
Vol 7 (1) ◽  
pp. 48-54
Author(s):  
Chintia Handayani

This article is based on annotated translation. Annotated translation is a translation with commentary. The objective of this article is to find out strategies that was employed in translating in Personal Pronoun I and You in the novel The Sins of Father by Jeffry Archer. The research used qualitative method with retrospective and introspective as research approached. The syntactic strategies by Chesterman is employ as tools of analysis. The result shows that from 25 data, there are 5 primary data which are taken using purposive sampling technique. There are 3 word ‘I’ and 2 word ‘You’, which all the data has the same translation principle and strategies.


2018 ◽  
Vol 11 (3) ◽  
pp. 12 ◽  
Author(s):  
Kanokrat Jirasatjanukul ◽  
Namon Jeerungsuwan

The objectives of the research were to (1) design an instructional model based on Connectivism and Constructivism to create innovation in real world experience, (2) assess the model designed–the designed instructional model. The research involved 2 stages: (1) the instructional model design and (2) the instructional model rating. The sample consisted of 7 experts, and the Purposive Sampling Technique was used. The research instruments were the instructional model and the instructional model evaluation form. The statistics used in the research were means and standard division. The research results were (1) the Instructional Model based on Connectivism and Constructivism to Create innovation in Real World Experience consisted of 3 components. These were Connectivism, Constructivism and Innovation in Real World Experience and (2) the instructional model rating was at a high level (=4.37, S.D.=0.41). The research results revealed that the Instructional Model Based on Connectivism and Constructivism to Create Innovation in Real World Experience was a model that can be used in learning, in that it promoted the creation of real world experience innovation.


2021 ◽  
Vol 2 (1) ◽  
pp. 32-44
Author(s):  
Nuriyah Fikri Wahyuni ◽  
Siti Fatikhah Nur Aini ◽  
Umul Ulfa Mufida ◽  
Abdul Muhith

This study aims to identify and describe the role of principal leadership in improving the work discipline of teachers and employees and to find out what obstacles are the obstacles to the role of principal leadership in improving the work discipline of teachers and employees at SMP PGRI 03 Kencong, Jember Regency. Is a type of qualitative descriptive research and uses purposive sampling technique. There are five roles of the Principal and two obstacles faced by the Principal in improving the work discipline of teachers and employees. The results showed that the principal of SMP PGRI 03 Kencong, Jember Regency carried out the role of a leader by planning and deliberating; as a manager by creating collaboration between teachers and employees; as an educator by preparing a learning program plan; as an administrator by managing facilities and infrastructure as well as financial administration; motivator by providing motivation with a conducive school environment. The obstacles faced by the principal in improving the work discipline of teachers and employees are teachers and employees who are less disciplined in carrying out their duties so that it is also difficult to improve their work discipline, as well as obstacles in inadequate school facilities and infrastructure. Keywords: employees, leadership, principals, teachers, work discipline Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan peran kepemimpinan kepala sekolah dalam meningkatkan disiplin kerja guru dan pegawai dan untuk  mengetahui kendala apa saja yang menjadi penghambat peran kepemimpinan kepala sekolah dalam meningkatkan disiplin kerja guru dan pegawai di SMP PGRI 03 Kencong Kabupaten Jember. Penelitian ini merupakan jenis penelitian deskriptif kualitatif dan menggunakan teknik Purposive Sampling. Terdapat lima peran Kepala Sekolah dan dua kendala yang dihadapi oleh Kepala Sekolah dalam meningkatkan disiplin kerja guru dan pegawai. Dari hasil penelitian menunjukkan bahwa kepala sekolah SMP PGRI 03 Kencong Kabupaten Jember melaksanakan peran sebagai pemimpin dengan membuat perencanaan dan bermusyawarah; sebagai manajer dengan menciptakan kerjasama antara guru dan pegawai; sebagai pendidik dengan menyusun rencana program pembelajaran;sebagai administrator dengan mengelola sarana dan prasarana serta administrasi keuangan; motivator dengan memberikan motivasi  dengan lingkungan sekolah yang kondusif. Kendala yang dihadapi kepala sekolah dalam meningkatkan disiplin kerja guru dan pegawai yaitu guru dan pegawai yang kurang disiplin dalam melaksanakan tugas sehingga kesulitan pula dalam meningkatkan disiplin kerjanya, serta kendala dalam sarana dan prasarana sekolah yang belum memadai. Kata Kunci: disiplin kerja, guru, kepemimpinan, kepala sekolah, pegawai


2018 ◽  
Vol 24 (3) ◽  
pp. 342
Author(s):  
Sri Haryati

ABSTRACTThisi study was aimed at to constructed the actual issues of national resilience ini thei developmenti of educational content of civici educationi as a description of knowledge about the actual issue of citizenship in the national resilience studies asi thei content of civici educationi in school.The research used qualitative descriptive approach. Source of informant data with purposive sampling technique, relevant document and literature study. Data collection was done throughi in-depthi interviewsi, FGD, iobservation, and documenti studyi. The validity of data was done by triangulation process of source and method. iData analysisi was done byireduction, data ipresentation, and iconclusion.Thei resultsi showedi thati the description of the content of civic education was based on the actual issues of national resilience concerning ideological, political, economic, socio-cultural and security issues in the form of basic competence study which translated into indicators to achieved the objectives of basic competence. Based on idataianalysis, it wasiinecessary to studiedi theiactual issue of national resilience to supported the content of civic education education in schoolABSTRAKPenelitian ini bertujuan untuk mengkonstruksi isu aktual bidang ketahanan nasional dalam pengembangan isi pendidikan kewarganegaraan persekolahan berupa deskripsi pengetahuan tentang isu aktual kewarganegaraan bidang ketahanan nasional sebagai isi pendidikan kewarganegaraan persekolahan.Penelitian menggunakan pendekatan deskriptif kualitatif. Sumber data informan dengan teknik purposive sampling, dokumen dan kepustakaan yang relevan. Data dikumpulkan dan diolah dengan cara wawancara mendalam, FGD, observasi, dan studi dokumen. Validitas data dilakukan melalui proses trianggulasi sumber dan metode. Data dianalisis melalui reduksi data, pemyajian data, dan penarikan kesimpulan.Penelitian ini menemukan rumusan tentang deskripsi isi pendidikan kewarganegaraan berdasarkan isu aktual bidang ketahanan nasional yaitu tentang isu-isu ipoleksosbudhankam berupa kajian kompetensi dasar yang diterjemahkan menjadi indikator-indikator untuk mencapai tujuan dari kompetensi dasar tersebut. Berdasarkan analisis data, diperlukan kajian isu aktual ketahanan nasional untuk mendukung isi pendidikan kewarganegaraan persekolahan


2021 ◽  
Vol 4 (2) ◽  
pp. 601-611
Author(s):  
Hadian Wibowo ◽  
Endang Mahpudin

This research aims to find out and test the influence of E-SPT Implementation, Knowledge and Socialization on Personal Taxpayer Compliance in TelukJambe Village. The study used quantitative methods using primary data obtained from questionnaires. The population in the study was 620 people. The sample in this study was 86 respondents. The sampling technique used is Purposive Sampling.  The results showed that the Implementation of E-SPT had no significant effect on Taxpayer Compliance, Knowledge had a significant effect on Taxpayer Compliance and Socialization had no significant effect on People's Taxpayer Compliance. The influence of E-spt, Knowledge and Socialization together affects Taxpayer Compliance. Keywords: Implementation of E-SPT, Knowledge and Socialization, Taxpayer Compliance


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