scholarly journals MEASUREMENT OF VALIDITY AND RELIABILITY OF CUSTOMER SATISFACTION QUESTIONER in E-BOARDING APPICATIONS

2020 ◽  
Vol 16 (1) ◽  
pp. 1-6
Author(s):  
Sisilia Thya Safitri ◽  
Dwi Mustika Kusumawardani ◽  
Citra Wiguna ◽  
Didi Supriyadi ◽  
Intan Yulita
Keyword(s):  
Information Technology ◽  
Customer Satisfaction ◽  
High Reliability ◽  
Test Results ◽  
Validity And Reliability ◽  
Test Tool ◽  
Customer Acceptance ◽  
A Value ◽  
Excellent Service ◽  
Very High

PT. Kereta Api Indonesia (Persero) is the largest company in Indonesia which is engaged in railroad transportation. One of the technological innovations carried out by PT KAI (Persero) is to make the KAI Access application with the latest feature is e-boarding. Through the e-boarding feature provided by PT KAI, KAI seeks to provide excellent service to customers. Not many customers use the e-boarding application as a gap between PT KAI's vision and train customers. The gap that exists between the vision and customer acceptance of information technology needs to be measured to determine the extent to which the implementation of the information technology is accepted by the customer. One method used to measure customer satisfaction is to use the use questionnaire. Before measuring customer satisfaction using the Use questionnaire, each item of questions must be tested for validity and reliability. The purpose of measuring the validity and reliability of this research is to ensure the accuracy and reliability of each question on the questionnaire as a test tool. The validity test results used by using the construct validity technique are valid. The reliability test results using the split-half reliability technique have a value of 0.9896 or equivalent to the very high-reliability criteria.

scholarly journals Pengembangan Modul IPA Pada Materi Sistem Organ Dan Organisme Berbasis STEM-Inkuiri untuk Meningkatkan Literasi Sains

2021 ◽  
Vol 1 (2) ◽  
pp. 64
Author(s):  
Ida Irmawati ◽  
Syahmani Syahmani ◽  
Ratna Yulinda
Keyword(s):  
Scientific Literacy ◽  
High Reliability ◽  
Lesson Plan ◽  
Test Results ◽  
Validity And Reliability ◽  
Cronbach Alpha ◽  
Development Models ◽  
Organ Systems ◽  
Very High ◽  
Literacy Test

Penelitian ini merupakan penelitian pengembangan modul pembelajaran IPA berbasis STEM-Inkuiri pada materi sistem organ dan organisme. Penelitian ini bertujuan untuk mengetahui validitas dan reliabilitas modul berbasis STEM-Inkuiri untuk meningkatkan literasi sains. Model pengembangan yang digunakan merupakan model pengembangan 4D oleh Thiagarajan hanya sampai pada tahap validasi para ahli (develop). Hasil penelitian yang diperoleh berdasarkan data angket validasi yang dilakukan oleh enam orang ahli yang dianalisis menggunakan formula Aiken’s V serta analisis reliabilitas Alpha Cronbach dengan bantuan SPSS 24. Validitas modul, rencana pelaksanaan pembelajaran dan tes literasi secara berturut-turut sebesar 0,87, 0,88 dan 0,90 dinyatakan valid dengan kriteria “sangat tinggi”. Nilai reliabilitas modul, rencana pelaksanaan pembelajaran dan tes literasi secara berturut-turut berdasarkan Cronbach Alpha sebesar 0,81, 0,88 dan 0,91 yang artinya memiliki reliabilitas “sangat tinggi”. Hal ini menunjukkan bahwa pengembangan modul sistem organ dan organisme berbasis STEM-inquiry telah memenuhi kriteria valid dan reliabel sehingga layak untuk digunakan. This research is research on the development of a STEM-Inquiry-based science module on organ systems and organisms. The purpose of this study was to know the validity and reliability of the STEM-Inquiry based module to improve scientific literacy. This research used the 4D development models by Thiagarajan, only reached the developer's validation stage. The subjects in this study were experts consisting of academics and practitioners. The data was collected through a validation questionnaire by six experts and analyzed using the Aiken's V formula and the reliability analysis of the Alpha Cronbach formulas with the help of SPSS 24. Module validity, lesson plan and literacy test results were 0.87, 0.88 and 0.90 respectively were declared valid with "very high" criteria. Reliability module, lesson plan and literacy test results based on Cronbach Alpha are 0.81, 0.88 and 0.91, respectively, which meant they had "very high" reliability. This shows that the development of the organ system and organism module on STEM-inquiry-based has met the valid and reliable criteria so that it is feasible to use. 

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan PT. Langit Membiru Wisata Bogor

PARAMETER ◽  
2021 ◽  
Vol 6 (1) ◽  
pp. 38-49
Author(s):  
Rini Ardista
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
T Test ◽  
Primary Data ◽  
Test Results ◽  
A Value ◽  
Primary Data Source ◽  
Data Source

This research aims to determine and analyze the effect of service quality on customer satisfaction of PT. Langit Membiru Wisata Bogor, to find out how big the influence and relationship between service quality and customer satisfaction. The sample used was 100 respondents taken through t-test or interviews, observations, and questionnaires at PT. Langit Membiru Wisata Bogor and the primary data source processed with SPSS 25. The t-test results show the effect of service quality on customer satisfaction, this is evidenced by the variable (X) service quality and variable (Y) customer satisfaction has a value less than 0.05, namely (0.00 <0.05), this is proven with the value in the t test obtained t count 91.624> t table 5.293, so it can be concluded that the hypothesis can be accepted. Abstrak Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan PT. Langit Membiru Wisata Bogor, untuk mengetahui seberapa besar pengaruh dan hubungan antara kualitas pelayanan dengan kepuasan pelanggan. Sampel yang digunakan adalah 100 responden yang diambil melalui uji-t atau wawancara, observasi, dan angket pada PT. Langit Membiru Wisata Bogor dan sumber data primer diolah dengan SPSS 25. Hasil uji t menunjukkan adanya pengaruh kualitas pelayanan terhadap kepuasan pelanggan, hal ini dibuktikan dengan variabel (X) kualitas pelayanan dan variabel (Y) kepuasan pelanggan memiliki nilai lebih kecil dari 0,05 yaitu (0,00 < 0,05) hal ini terbukti dengan nilai pada uji t diperoleh t hitung 91,624 > ttabel 5,293, sehingga dapat disimpulkan bahwa hipotesis dapat diterima.

ANALISIS FAKTOR- FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH DANA PENDIDIKAN PADA PT ASURANSI TAKAFUL KELUARGA DI KOTA MEDAN

2019 ◽  
Vol 4 (2) ◽  
pp. 395
Author(s):  
Yenni Samri Nasution
Keyword(s):  
Customer Satisfaction ◽  
Quantitative Study ◽  
T Test ◽  
Insurance Fund ◽  
Test Results ◽  
Education Fund ◽  
Excellent Service ◽  
Insurance Product ◽  
Takaful Insurance ◽  
Scale Data

<p>This research will answer about the factors that influence takaful education fund customers at PT. Medan City Family Takaful Insurance. This research is a quantitative study, using 70 samples and obtaining data using a questionnaire with a Likert scale data processed using the SPSS application. The results showed that the product variables affect customer satisfaction takaful insurance. This can be seen from the test results of 2.46379&gt; t table 1.66827. The promotion variable does not affect the satisfaction of takaful insurance customers. This can be seen from the results of the tcount 1.09880&gt; t table 1.66827. Service variables affect customer satisfaction takaful insurance. This happens because the education fund takaful insurance product has tried to provide excellent service in accordance with customer needs. This can be seen from the results of the t-test 3.427700&gt; t table 1.66827. Free variables (products, promotions and services) simultaneously affect the satisfaction of education takaful insurance fund customers.</p>

scholarly journals PENGEMBANGAN INSTRUMEN LITERASI DIGITAL SEKOLAH, SISWA DAN GURU

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Asyti Febliza ◽  
Oktariani Okatariani
Keyword(s):  
Data Collection ◽  
Digital Literacy ◽  
Industrial Revolution ◽  
High Reliability ◽  
Validity And Reliability ◽  
Digital Era ◽  
Question Item ◽  
Teachers And Students ◽  
Very High ◽  
Made In

This study aims to develop digital literacy instruments for schools, teachers and students whose function is to measure the extent of the digital literacy levels of schools, teachers, and students. It is not possible for a school to follow the development of science and technology if the school's potential is inadequate and its human resources are not ready. Therefore, the development of digital literacy instruments needs to be made in order to identify the level of readiness of schools, teachers and students in facing the digital era in the industrial revolution 4.0. Subjects of the study were 90 respondents consisting of 30 teachers and 60 students in SMA Negeri 14 Pekanbaru. The questionnaire that was made was first validated by 2 expert validators, after being declared valid by the expert validator, then the questionnaire was conducted a limited test to calculate the level of validity and reliability of each question item. The questionnaire uses a Likert scale with 3 categories of answer choices (often, rarely, never or there is, is being planned, no, etc.). Based on the results and conclusions, conclusions can be drawn, namely: the items that can be used as data collection tools on the school digital literacy questionnaire instrument are 23 questions, while the items that can be used as data collection tools on the teacher's digital literacy questionnaire are 52 items and instrument digital student literacy questionnaire as many as 31 questions. Based on the reliability criteria, the three digital literacy questionnaires show high and very high reliability criteria with a reliability level greater than 0.684.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Peningkatan Kepuasan Pelanggan Pada Hotel Bogor

2019 ◽  
Vol 3 (1) ◽  
pp. 129-134
Author(s):  
Rani Kurniasari
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Correlation Coefficient ◽  
Quantitative Methods ◽  
Correlation Coefficients ◽  
Regression Equation ◽  
Validity And Reliability ◽  
Determination Coefficient ◽  
Average Value ◽  
Excellent Service

Excellent service quality is an important factor in increasing customer satisfaction. This study aims to determine the effect of service quality on customer satisfaction in Bogor hotels. This study uses quantitative methods by distributing questionnaires to 72 hotel customers. Questionnaire calculation uses SPSS by testing the validity and reliability of each question item followed by a test of the correlation coefficient, determination coefficient and regression equation. The results of this study are that there is a significant influence on hotel customer satisfaction. SPSS calculation results obtained the determination coefficient of 95.7%, which means that the effect of service quality on customer satisfaction is 95.7% and the remaining 4.3% is influenced by other factors. Correlation coefficients obtained results of 0.978 which means that the relationship between service quality and customer satisfaction is very strong. So from the results of the correlation coefficient obtained, it was concluded that H1 was accepted which meant that there was a significant relationship between service quality and customer satisfaction. And based on the calculation of the regression equation obtained results of Y = 2.455 + 0.959X which indicates that if the value of excellent service increases 1, then the average value of customer satisfaction will increase by 0.959.

scholarly journals ANALISIS SISTEM ANTRIAN TERHADAP KEPUASAN NASABAH PADA PT.BANK CENTRAL ASIA TBK KANTOR CABANG AHMAD YANI MAKASSAR

2020 ◽  
Vol 3 (1) ◽  
pp. 19-25
Author(s):  
Muh. Rusli Junaid ◽  
Firmansyah Firmansyah ◽  
Ade Cahyaprandy Saputra
Keyword(s):  
Customer Satisfaction ◽  
Central Asia ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Queuing System ◽  
Primary Data ◽  
Test Results ◽  
Validity And Reliability ◽  
Regression Techniques ◽  
Branch Office

This study aims to determine whether the queuing system affects customer satisfaction at PT Bank Central Asia Tbk Ahmad Yani Makassar Branch Office. Data collection using primary data obtained from questionnaires using purposive sampling technique. The population is all customers of PT Bank Central Asia Tbk Ahmad Yani Makassar Branch Office totaling 5,970 customers while the sample taken is 100 respondents based on the Slovin formula. The results of the questionnaire have been tested for validity and reliability, as well as tested classic assumptions in the form of assumptions of normality, heteroscedasticity and linearity. Methods of data analysis using simple regression techniques with SPSS 21 program. The results showed that the proposed hypothesis was accepted because it showed positive and significant hypothesis test results. This means that the queuing system has a positive and significant effect on customer satisfaction.

scholarly journals MANAJEMEN OPERASIONAL DI PELABUHAN NUSANTARA KENDARI

2017 ◽  
Vol 4 (1) ◽  
pp. 101
Author(s):  
Werweti Werweti ◽  
Tjuk Sukardiman ◽  
Adenan Suhalis
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Linear Regression Analysis ◽  
T Test ◽  
Coefficient Of Determination ◽  
Test Results ◽  
Analysis Model ◽  
Validity And Reliability ◽  
Significance Level ◽  
Operational Management

The purpose of this study was to determine the relationship of operational management and service to customer satisfaction in the port of the archipelago Kendari. To collect the data, this study used a questionnaire method / inquiry tangible items of questions. This questionnaire distributed to companies who become customers Kendari port of the archipelago. The population in this study is the customer service users Nusantara Port Kendari. Testing the quality of the data using validity and reliability test and classical assumption. While the analysis model used in this study using multiple linear regression analysis, T test, F test, test the coefficient of determination. The results showed that: 1. In the individual variable operational management and service a significant effect on customer satisfaction in the port of the archipelago Kendari. T test results gained tcount accepted at significance level of 5%; 2. Taken together operational management and service variables significantly influence customer satisfaction in the port of the archipelago Kendari. F assay results received grades of F = 97.224 accepted at significance level of 5%; 3. The operational management of the dominant influence on customer satisfaction, compared to the variable service. T-test results for the variable gain tcount operational management (11.055) higher than the variable tcount services (9.913) at the 5% significance level.

scholarly journals Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Loyalitas Melalui Kepuasan Konsumen Pada Café Hangout Di Sampit

2021 ◽  
Vol 12 (1) ◽  
pp. 95-106
Author(s):  
Yesi Triyuliarlita Amelia ◽  
Koko Safitri
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Hypothesis Test ◽  
P Value ◽  
Test Results ◽  
A Value ◽  
Path Coefficients ◽  
Large Influence ◽  
Positive Effect

The purpose of this study was to determine the effect of service quality and facilities influence on loyalty in the cafe. Hangout Sampit consumer satisfaction as an intervention variable. By taking the sample using nonprobability sampling technique where sampling does not provide equal opportunities or opportunities for each element or member of the population to be selected as samples. The results of the Hypothesis Test in this study for the variable service quality (X1) to the Loyalty variable (Y) with the coefficient path is positive 0.91 with a P value <0.001 less than 0.05 and R-Square is 0.84 which means Quality service has a positive effect on loyalty with a large influence of 84%. Hypothesis test results for the Facility variable (X2) on Loyalty (Y) with a positive Path Coefficients value of 0.90 with a p value <0.001 less than 0.05 and R-Square of 0.82 means that facilities have a positive effect on loyalty. with a large influence of 82%. Hypothesis test results for the variable Product Quality (X1) on Customer Satisfaction (Z) with the value of Path Coefficients having a positive value of 0.94 with a p value <0.001 less than 0.05 and R-Square having a value of 0.89 which means that service quality has an effect positive on consumer satisfaction with a large effect of 89%. %. Hypothesis test results for the Facility variable (X2) on customer satisfaction (Z) with a positive path coefficients value of 0.94 with a p value <0.001 less than 0.05 and R-Square value of 0.89, it means that facilities have a positive effect on Consumer satisfaction with the influence of 89%. Hypothesis test results for the variable Customer Satisfaction (Z) on Loyalty (Y) with the value of Path Coefficients having a positive value of 0.95 with a p value <0.001 less than 0.05 and R-Square having a value of 0.91 which means that customer satisfaction has a positive effect to Loyalty with a big influence of 91%.

scholarly journals Asesmen Multi Representasi Berbasis Keterampilan Abad Ke-21 pada Materi Gerak Lurus

2020 ◽  
Vol 2 (1) ◽  
pp. 19
Author(s):  
Ellianawati Ellianawati ◽  
Siti Mufiatunnikmah ◽  
Natalia Erna Setyaningsih ◽  
Bambang Subali
Keyword(s):  
High Reliability ◽  
Field Testing ◽  
Main Field ◽  
Discrimination Power ◽  
Test Items ◽  
Is Research ◽  
Reliability Level ◽  
A Value ◽  
Level Of Difficulty ◽  
Very High

This study aims to determine the quality figures of 21<sup>st</sup> century-based multi-representation assessments on linear motion material. Type of this research is Research &amp; Development (R&amp;D). Data were analyzed using an assessment validity test by an expert and empirical assessment quality test to obtain quality figures in the form of validity, reliability, level of difficulty, and discrimination power. The results of the preliminary field testing analysis showed 58.33% items were declared valid and 41.67% items were declared invalid. Test items have very high reliability with a value of 0.877. The proportion of the level of difficulty is not ideal, that is equal to 58.33% of questions categorized as difficult and 41.67% of questions categorized as sufficient. The discrimination power of the questions is 8.34% of the questions in a good category, 22.22% are sufficient, 58.33% are bad, and 11.11% are very bad. The result of main field testing, 69.44% items were declared valid and 30.56% items were declared invalid. Test items have high reliability with a value of 0.879. The proportion of the level of difficulty obtained in the main field testing is also not ideal, which is 56% of the difficult category and 44% of the sufficient category. The discrimination power consist of 32% good, 40% were sufficient, and 28% were poor.

scholarly journals Aplikasi Edukasi Pengenalan Profesi Pemadam Kebakaran Berbasis Augmented Reality

2020 ◽  
Vol 5 (3) ◽  
pp. 288
Author(s):  
Andhik Ampuh Yunanto ◽  
Dina Ayu Fitriana ◽  
Muhammad Fajar Mukhti ◽  
Monica Kristania ◽  
Nadhif Nadhif
Keyword(s):  
Information Technology ◽  
Early Childhood ◽  
Augmented Reality ◽  
Technological Development ◽  
Test Results ◽  
Educational Materials ◽  
Learning Platform ◽  
A Value ◽  
Insight Into ◽  
Fire Extinguishers

In this era, science and technology continue to develop significantly. One technology that is developing rapidly is information technology. This technological development can be used by the community and developers to help their work. One of the benefits of using this information technology is that it can help in the field of education. In addition, there are lots of cutting-edge technologies that are already sophisticated, namely Augmented Reality (AR) technology. In providing education to the younger generation, there are many insights that must be taught in addition to compulsory lessons in school. One of them is an insight into the use of internal fire extinguishers. Until now people tend to lack understanding of how this tool works because it is considered insignificant. Even though the fact is this is important to equip someone when one day there will be a fire. So that in this study proposes the development of an interactive learning application regarding fire extinguishers. This research has several stages including the identification of educational materials, the design and development of educational media, and testing of user convenience for early childhood where they are the target users of this application. This learning application built is a learning platform for children based on Augmented Reality. The test results show that this application gets positive feedback from child users where on average it gives a value of 9. So it can be concluded that child users can learn how the firefighting profession works and children can immediately practice it interactively through this learning application.

Sign in / Sign up

Export Citation Format

Share Document