scholarly journals A Future Forecasting for FMCG Firm Performance in Covid-19: An Investigation of Consumer and Business Survival

2021 ◽  
Vol 9 ◽  
Author(s):  
Yunpeng Sun ◽  
Ying Li ◽  
Yujing Wang ◽  
Dayang Jiang ◽  
Xiaojun Liu
Keyword(s):  
Firm Performance ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Random Sampling ◽  
Sampling Strategy ◽  
Business Growth ◽  
Business Survival ◽  
The World ◽  
Working Practices ◽  
The Impact

The Covid-19 outbreak has spread over the world, limiting population and trade, causing job losses, and forcing businesses to close. The study's goal is to look at Covid-19's pandemic and consumer survival as a mediator for the future of running a business when FMCG companies are doing well. The researchers employed a basic random sampling strategy to do a layered transverse evaluation of samples. EFA, CFA, and SEM are used to choose data collection techniques for participants at Covid-19. According to the data, Malaysia has resulted in job losses, business growth, and customer satisfaction retention, as well as an increase in unemployment, company closures, and a drop in overall GDP. The impact of the Covid-19 epidemic on survival, production, and GDP has been demonstrated. Incorporating technology into all aspects of a company's working practices reveals the necessity and capacity of the organization to adapt to new scenarios.

scholarly journals The Impact of COVID-19 Pandemic and Lockdown Measures on Quality of Life among Italian General Population

2021 ◽  
Vol 10 (2) ◽  
pp. 289 ◽  
Author(s):  
Maria Stella Epifanio ◽  
Federica Andrei ◽  
Giacomo Mancini ◽  
Francesca Agostini ◽  
Marco Andrea Piombo ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Online Survey ◽  
Physical Space ◽  
Sampling Strategy ◽  
World Health ◽  
Snowball Sampling ◽  
World Health Organization Quality ◽  
The World ◽  
The Impact

The COVID-19 pandemic that has hit the world in the year 2020 has put a strain on our ability to cope with events and revolutionized our daily habits. On 9 March, Italy was forced to lockdown to prevent the spread of the infection, with measures including the mandatory closure of schools and nonessential activities, travel restrictions, and the obligation to spend entire weeks in the same physical space. The aim of this study was to assess the impact of the COVID-19 pandemic and lockdown measures on quality of life (QoL) in a large Italian sample, in order to investigate possible differences in QoL levels related to both demographic and pandemic-specific variables. A total of 2251 Italian adults (1665 women, mainly young and middle adults) were recruited via a snowball sampling strategy. Participants were requested to answer to an online survey, which included demographic and COVID-related information items, and the World Health Organization Quality of Life BREF questionnaire (WHOQOL-BREF). The results showed statistically significant differences in QoL depending on a number of variables, including sex, area of residence in Italy, and being diagnosed with a medical/psychiatric condition. To our knowledge, this is the first study to assess QoL during COVID-19 pandemic in Italy, therefore the present findings can offer guidelines regarding which social groups are more vulnerable of a decline in QoL and would benefit of psychological interventions.

scholarly journals Customer Satisfaction and Customer Loyalty: Leading Super Markets in Jaffna District, Sri Lanka

2017 ◽  
Vol 8 (2) ◽  
pp. 67
Author(s):  
Kumaradeepan V. ◽  
Pathmini, M G S
Keyword(s):  
Social Sciences ◽  
Regression Analysis ◽  
Sri Lanka ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Quantitative Method ◽  
Sampling Technique ◽  
Primary Data ◽  
The Impact

The topic of the research is Customer Satisfaction (CS) and Customer Loyalty (CL); special reference to the leading supermarkets in Jaffna. The objective of the research is to identify the impact of Customer Satisfaction on Customer Loyalty of leading Supermarkets in Jaffna, Sri Lanka. The research is simply deductive approach to find out the impact between Customer satisfaction and Customer loyalty. Quantitative method is available based on primary data. At present there are 08 numbers of supermarkets functioning in Jaffna district and popular three were selected. Random sampling technique is used to collect the data from customers of supermarkets in selected area. The analysis is carried out using a sample of 240 customers in Jaffna and only 218 were taken to analyze. ‘Statistical Package for Social Sciences’ (SPSS) 22.0 version was used in order to analyze the data. Correlation was used to find the connection between Customer Satisfaction and Customer Loyalty. Also Regression analysis is used to predict the value of a variable based on the value of two or more other variables. Also found that about 40 percent connection between Customer Satisfaction and Customer Loyalty and also found around 16% affect by Customer satisfaction to Customer loyalty.

scholarly journals DAMPAK PANDEMI COVID-19 TERHADAP KEGIATAN PEMBELAJARAN ONLINE DI STMIK KOMPUTAMA MAJENANG

2021 ◽  
Vol 2 (2) ◽  
pp. 16-25
Author(s):  
Willy Setiawan ◽  
Dede Yusuf
Keyword(s):  
Elementary School ◽  
Online Learning ◽  
Data Collection ◽  
Qualitative Methods ◽  
Learning Activities ◽  
Tertiary Level ◽  
Internet Connection ◽  
The World ◽  
E Learning ◽  
The Impact

COVID-19 is a virus originating from Wuhan, China that spread rapidly throughout the world. Indonesia began to be infected since the beginning of March 2020. The impact of the spread of COVID-19 caused losses to many countries, especially in the economic field. In the field of education, learning activities carried out in class are replaced online as a result of the spread of COVID-19 starting from elementary school to tertiary level. This study uses descriptive qualitative methods that describe online learning activities at STMIK Komputama Majenang during the COVID-19 pandemic that was held at home online. The object consists of 5 students of STMIK Komputama Majenang. Data collection was carried out using a questionnaire containing questions related to online learning at STMIK Komputama Majenang during the COVID-19 pandemic. Based on the results of research, online learning activities at STMIK Komputama Majenang have been effective and run well. Some applications used in online learning are Web E-learning, WhatsApp, Telegram, Edmodo, YouTube, Zoom, and Google Classroom. Constraints experienced during online learning are problems with a bad internet connection, limited quota, difficulty in learning, and the presence of other people's distractions when learning takes place.

scholarly journals PENGARUH PENGGUNAAN GADGET DENGAN PRESTASI BELAJAR PADA SISWA/SISWI SMAN 2 TEMBILAHAN

2019 ◽  
Vol 5 (3) ◽  
pp. 157
Author(s):  
Haryati Astuti
Keyword(s):  
Random Sampling ◽  
Sampling Method ◽  
Adverse Impact ◽  
The Internet ◽  
Stratified Random Sampling ◽  
Cross Sectional ◽  
Learning Achievement ◽  
Additional Information ◽  
The World ◽  
The Impact

Gadget are phones that have capabilities such as computers, usually have large screens and the operating system is capable of carrying out common applications. Throughout the world there are 76.9 billion gadget usage and will continue to increase. The impact of the use of gadget can have an adverse impact on adolescents, it is known that the mass media or in this case the internet has a big impact on behavior change, such as playing games, watching porn videos and having unlimited relationships with girlfriends. The purpose of this study was to find out the description of the use of gadgets with the learning achievement of students of SMAN 2 Tembilahan in 2018. This research is descriptive with a cross sectional approach. The population in this study were all students of class XI and XII, with the sampling method carried out in proportionate stratified random sampling, as many as 117 samples, carried out on 28 Agustus 2018. The results of this study that use the majority of gadgets have a majority of unfavorable learning achievement as many as 41 people (56.2%) and the negative using the majority gadget also has a bad learning achievement of 52 people (71.2%). It is hoped that this research will be used as a reference for schools on the impact of gadget use, so that this research can later be used by students to improve learning achievement, and can provide additional information for further researchers by replacing or adding existing variables related to the description of gadget usage, learning in adolescents.

scholarly journals The Impact of Service Quality on Customer Satisfaction: A Study on Higher Education Students in Timor-Leste

2021 ◽  
Vol 3 ◽  
pp. 47-53
Author(s):  
Cornelia F. da Costa Ferreira ◽  
Mesis Kana Djo ◽  
Jorge Ribeiro Freitas ◽  
Marcos Taec Abi
Keyword(s):  
Higher Education ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hotel Management ◽  
Education Students ◽  
Data Collection And Analysis ◽  
Timor Leste ◽  
Institute Of Technology ◽  
The Impact

This research aims to test and assess the influence of service quality on customer satisfaction. Students from Hotel Management Department, Dili Institute of Technology (DIT), Timor-Leste were used as research respondents; while data collection and analysis used questionnaires and SMART-PLS 3.1 respectively. The result shows that service quality influence positively and significantly on customer satisfaction. This research can help industries to improve their service quality to raise customer satisfaction, leading to improve their performance.

scholarly journals The Impact Of Pandemic Covid-19 On Online Learning Activities From April To July 2020 In Institut Stiami, Jakarta

2020 ◽  
Vol 2 (1) ◽  
pp. 1-4
Author(s):  
Redjeki Agoestyowati
Keyword(s):  
Online Learning ◽  
Data Collection ◽  
Teaching And Learning ◽  
Technical Problem ◽  
Learning Activities ◽  
Single Sign On ◽  
Internet Connection ◽  
The World ◽  
Teaching Learning ◽  
The Impact

Many people have known that Covid-19 has changed the world in all aspects. One of the aspect is education. It has made a lot of changing in transferring knowledge drastically, because lecturing was given online, attendance list was checked by program, examination was done by application. This research will describe about teaching and learning activities during the Pandemic of Covid 19 in Institut Stiami, Jakarta. Data collection was taken by interviewing some students by using zoom, google meet, WhatsApp, SSO (Single Sign On) of Institut Stiami or other Application. WhatsApp and Zoom are the application that often used in the Teaching and Learning Process. One of the biggest problem during online learning is about internet pulse or quota and connection is up and down sometimes. However, most of the students concluded that they enjoy learning online and during pandemic (Covid-19) and the teaching-learning activities ran quite well. During the lesson, some problem appeared such as technology, technical problem, internet connection, communication, etc., but all can be solved

scholarly journals DAMPAK DISIPLIN KERJA TERHADAP KEMAMPUAN KINERJA APARATUR NAGARI DALAM PENGELOLAAN KEUANGAN NAGARI DI KECAMATAN BANUHAMPU DAN SUNGAI PUA

2019 ◽  
Vol 3 (1) ◽  
pp. 79
Author(s):  
Rahmi Yanti
Keyword(s):  
Linear Regression ◽  
Data Collection ◽  
Multiple Linear Regression ◽  
Financial Management ◽  
Random Sampling ◽  
Sampling Technique ◽  
Stratified Random Sampling ◽  
Regression Test ◽  
Performance Capability ◽  
The Impact

Impact of Work Discipline on the Performance Capability of the Nagari Apparatus in Managing Financial Nagari in Banuhampu and Sungai Pua Districts. The purpose of this study is to analyze the impact of work discipline on the performance capabilities of the nagari apparatus in nagari financial management in Banuhampu and Sungai Pua Districts. The population used in this study were all nagari apparatus in Banuhampu and Sungai Pua Subdistricts of 80 people, while the samples used as many as 75 respondents were determined by the Slovin formula using the proportionate stratified random sampling technique. Data collection in this study was conducted using a questionnaire with a Likert scale measurement and analyzed using multiple linear regression. The results of this study indicate that the work discipline of the nagari apparatus is relatively high while the performance of the nagari apparatus is still low and the results of the regression test explain that work discipline has an impact on the performance capabilities of the nagari apparatus in nagari financial management in Banuhampu and Sungai Pua Districts.

scholarly journals Who make customer satisfied in value-cocreating context? A study of tourism and travel industry

2015 ◽  
Vol 18 (4) ◽  
pp. 73-83
Author(s):  
Lien Thi Ngoc Vo ◽  
Thuy Ngoc Pham
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Service Provider ◽  
Current Paper ◽  
Customer Participation ◽  
Tour Guide ◽  
Resource Advantage Theory ◽  
Travel Industry ◽  
The Impact ◽  
Resource Advantage

Based on resource advantage theory and SDL, value is co-created by both customer and service provider. The question is who make customer satisfied in value co-creating context, provider or customer? To answer this, the current paper develops and tests a model of customer participation behavior, customer oriented behavior and customer satisfaction. Data collection used dyadic method with 1 tour guide and 1 relevant customer. The SEM results show that customer partcipation behavior and customer oriented behavior have possitive effects on customer satisfaction. In which the impact level of customer participation behavior is stronger. Customer participation attitude has strong possitive impact on customer participation behavior. customer oriented behavior did not affect customer participation attitude. Manageral implications were also discussed.

scholarly journals Kontribusi Inovasi Pelayanan Publik terhadap Kepuasan Pelanggan dalam Penerbitan Paspor di Kantor Imigrasi Kelas I Padang

2018 ◽  
Vol 2 (2) ◽  
pp. 159
Author(s):  
Yersa Novellina Putri ◽  
Dasman Lanin
Keyword(s):  
Customer Satisfaction ◽  
Public Service ◽  
Random Sampling ◽  
Significant Contribution ◽  
Service Innovation ◽  
Sampling Technique ◽  
Class I ◽  
Test Results ◽  
The Impact ◽  
Regression Tests

This study aimed to determine the contribution of public service innovation on customer satisfaction in issuing passports at the Office of Immigration Class I Padang. The background of this research was that there were many people complained about the queue for passport request. This study was conducted through a quantitative approach. The population in this study was all Indonesian Citizens (WNI) who had received passport request services from the Office of Immigration Class I Padang from January to June 2018 totaling 16.311. The sample in this study consisted of 390 respondents determined with Slovin Formula and through a proportionate stratified random sampling technique. Data in this study were collected through questionnaires with Likert Scale measurement. The data were analyzed using multiple linear regression tests. The partial test results showed that the novelty dimension (X1), the productive dimension (X2), the impact dimension (X3), and the sustainability dimension (X4) had a significant contribution on customer satisfaction with a significance value of 0,000. While simultaneously public service innovations (consisted of novelty, productive, impact, and sustainability) had a significant contribution on customer satisfaction in issuing passports at the Office of Immigration Class I Padang.

A Study on Impact on the Service Quality and Customer Satisfaction of SBI in Tirunelveli District

2019 ◽  
Vol 118 (10) ◽  
pp. 298-306
Author(s):  
Dr.(Smt)N.Kamala ◽  
Smt. S.Arumuga Selvi ◽  
M. Chandra ◽  
Smt.M. Maheswari
Keyword(s):  
Decision Making ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Banking Sector ◽  
Decision Making Process ◽  
Business Survival ◽  
The Impact ◽  
The Relationship

Now days in the banking sector experts have to pay special attention to the service quality because it will decide the customer decision making process, but also it will make some changes in the customer satisfaction, purchase retention, loyalty and business survival. It may be shown in many researches. The main objective of this paper is to review the relationship between service quality and customer satisfaction. The research will help to understand the impact on the service quality and customer satisfaction.

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