scholarly journals AUTOGATE SYSTEM IMPLEMENTATION TO THE NUMBER OF CROSSING OF INDONESIA CITIZENS AT SOEKARNO-HATTA IMMIGRATION CHECKPOINTS

2020 ◽  
Vol 2 (2) ◽  
pp. 45-52
Author(s):  
Samuel Budi Santoso
Keyword(s):  
Research Method ◽  
Public Services ◽  
Secondary Data ◽  
System Implementation ◽  
The Public ◽  
Inhibiting Factors ◽  
Inspection Process ◽  
Directorate General ◽  
Speed Up

Judging from the number of crossings in the last three decades, the autogate system is still very far from being compared to manual counters. The public prefers manual counters as immigration checkpoints compared to the autogate facilities provided by the Directorate General of Immigration. In fact, if viewed from its implementation, autogate was built to speed up the immigration check process at the immigration checkpoint so that it can reduce frequent queues and improve the quality of public services. This autogate system should be the primary choice for the community to use it in the travel document inspection process. Therefore, the researcher wants to examine the implementation of the autogate system on the number of crossings of Indonesian citizens at TPI Soekarno-Hatta. The research method used in this research is descriptive qualitative. Collecting data using interviews, observation and documentation as well as supporting data for primary and secondary data. From this data, it can be processed to get a conclusion on the inhibiting factors of the number of autogate crossings for Indonesian citizens at Soekarno-Hatta Airport. The results of this research are academically beneficial to various parties while for immigration officials, it can be used as a reference in conducting further research for evaluation materials to improve all policies and maximizing the autogate system and also a reference for making other policies.

scholarly journals KINERJA KANTOR PELAYANAN PAJAK PRATAMA (KPPP) MEULABOH DALAM MENINGKATKAN PELAYANAN MINAT WAJIB PAJAK

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Alimas Jonsa ◽  
Yuni Salwan
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Method ◽  
Secondary Data ◽  
Customer Complaints ◽  
The Public ◽  
Directorate General ◽  
Descriptive Approach ◽  
Many Queues

Primary Tax Office Meulaboh (KPPP) has an important role in improving the performance of public services in terms of extension function, service, and supervision to taxpayers. If seen from the function of the Primary Tax Office Meulaboh it is helpful to the Directorate General of taxes in awaken the importance of taxes to the public. The problem in this research is how the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The purpose of this study is to determine the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The research method used in this research is qualitative research method with descriptive approach. The source of data in this study consists of primary and secondary data. Then the technique of collected data used interview, observation and documentary. The location of this study was conducted in the Primary Tax Office Meulaboh West Aceh. Based on the results of research in the discussion KPPP Meulaboh in improving performance attract taxpayers. First, productivity KPPP Meulaboh not achieve results in accordance with the vision and mission of the grounds are still no customer complaints. Second, the quality of service KPPP Meulaboh also not yet maximal, the reason there are still many queues. Third; The responsiveness of KPPP Meulaboh is not good, the responsibility of KPPP Meulaboh still not maximal in giving the requirement for the taxpayer. Further Accountability KPPP Meulaboh give good results, because the responsibility is carried out according to the procedures of KPPP Meulaboh. Keywords: performance, Primary Tax Office Meulaboh, taxpayers

scholarly journals Strategi Peningkatan Kompetensi Aparatur Sipil Negara Melalui Peningkatan E-Literasi dan Edukasi Kebijakan Publik

2020 ◽  
Vol 14 (1) ◽  
pp. 27-36
Author(s):  
Apandi Apandi
Keyword(s):  
Public Policy ◽  
Human Resources ◽  
Research Method ◽  
Public Services ◽  
Improve Performance ◽  
The Public ◽  
Secondary Sources ◽  
Low Levels ◽  
Performance Results

E-literacy and education are important components in improving the quality of human resources needed in an organization. The purpose of this study is to reveal the importance of e-literacy and public policy education. The State Civil Apparatus (ASN) requires e-literacy and education to improve performance results so that public services can be maximized. This becomes interesting research in the development of science-based on the real events that occur in Indonesia. Where so far, e-literacy and education is only intended for the public, especially millennial generation. The research method used is the study of literature where data is obtained through various secondary sources that are relevant to theoretically strengthen research results. The findings explain that e-literacy and education are effective and efficient strategies in overcoming budget constraints and low levels of ASN competence. With e-literacy and public policy education, it is hoped that the professionalism of the ASN bureaucracy will increase and the quality of public services will be better.

scholarly journals INOVASI PELAYANAN PUBLIK DI BADAN PENANAMAN MODAL DAN PELAYANAN TERPADU (BPMPT) KABUPATEN KUBU RAYA (PUBLIC SERVICES INNOVATION IN REGIONAL BOARD OF INVESTMENT AND INTEGRATED SERVICES (BPMPT) AT KUBU RAYA REGENCY)

1969 ◽  
Vol 10 (2) ◽  
Author(s):  
Maria Agustini Permata Sari
Keyword(s):  
Business Process ◽  
Public Services ◽  
Secondary Data ◽  
Integrated Services ◽  
The Public ◽  
Increasing Trend ◽  
Descriptive Approach ◽  
Services Innovation ◽  
Regional Board

As a relatively new area, Kubu Raya district has managed to implement good public services especially in the field of licensing, this is evidenced by the numerous awards achieved and the increasing trend of the realization of a permit issued by the permitting Regional Board Of Investment And Integrated Services (BPMPT) as organizers each year. This study aims to determine what innovations have been carried out by BPMPT Kubu Raya and to identify what factors into supporting or occurrence of such innovations. This study used a qualitative method with a descriptive approach . Data were collected through interviews with the Head BPMPT and secondary data. The success of the public service is a direct and indirect impact of the innovation made by BPMPT. Innovation has been done by BPMPT Kubu Raya is simplifying the number of permits, licenses and restrictions touts business process simplification. Factors driving the birth of innovation undertaken by BPMPT Kubu Raya is the commitment and leadership of Regents BPMPT in improving the quality of licensing services, and human resources BPMT, who has high morale. While the issue is a barrier in the birth of innovation is movingstaff.Keywords: Innovation, Public ServicesSebagai daerah yang masih terhitung baru, Kabupaten Kubu Raya sudah berhasil melaksanakan pelayanan publik yang baik khususnya di bidang perijinan, hal ini dibuktikan antara lain dengan diraihnya berbagai penghargaan dan meningkatnya tren realisasi ijin yang diterbitkan oleh Badan Penanaman Modal dan Pelayanan Terpadu (BPMPT) setiap tahunnya. Studi ini bertujuan untuk mengetahui inovasi apa saja yang sudah dilakukan oleh BPMPT Kabupaten Kubu Raya serta untuk mengidentifikasi faktor apa saja yang menjadi pendorong maupun penghambat terjadinya inovasi tersebut. Studi ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data dikumpulkan melalui wawancara dengan Kepala BPMPT serta data sekunder. Hasil studi ini menyimpulkan bahwa inovasi yang sudah dilakukan oleh BPMPT Kubu Raya adalah penyederhanaan jumlah ijin, pembatasan calo perijinan dan penyederhanaan business process. Faktor pendorong lahirnya inovasi yang dilakukan oleh BPMPT Kubu Raya adalah komitmen Bupati dan pimpinan BPMPT dalam memperbaiki kualitas pelayanan perijinan, serta sumber daya manusia BPMT yang memiliki semangat kerja tinggi. Sedangkan masalah yang menjadi faktor penghambat lahirnya inovasi adalah mutasipegawai.Kata Kunci: Inovasi, Pelayanan Publik

scholarly journals Implementing Transparency and Participation: An Overview in Public Service

2021 ◽  
Vol 2 (1) ◽  
pp. 23-29
Author(s):  
Sitti Mutmainnah Syam ◽  
Syamsul Bachri ◽  
Andi Pangerang Moenta
Keyword(s):  
Public Service ◽  
Research Method ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Data Sources ◽  
Conceptual Approach ◽  
The Public ◽  
Cluster Area ◽  
Secondary Data Sources

This research aims to know and explain the application of the principles of good governance, namely the principles of transparency and participation and the constraints of applying the principles of transparency and participation in public services. The research method used is empirical research method, to achieve this goal, so this research uses data collection techniques through interviews, observations, document studies, and documentation. While the data sources used are primary and secondary data sources. The approach of this research is conceptual approach that is moving from the views or doctrines that develop in the science of law and the approach of the Law, namely the approach carried out by edilah regulation related to legal issues that are being studied. The results revealed that the principle of transparency has not run optimally because the SOP has not been informed to the public, the principle of participation has not run optimally because the management of complaints has not been good. Therefore, in the context of public services that are a very strategic part in measuring good governance needs to be optimized by providing SOP information on information boards, websites, brochures, opening complaints through social media or working with village officials, head of Cluster Area to directly socialize public service procedures and policies to the community.

scholarly journals Analisis Kualitas Pelayanan Perizinan melalui Online Single Submission pada Dinas Penanaman Modal Dan Pelayanan Perizinan Terpadu Satu Pintu Kota Binjai

PERSPEKTIF ◽  
2021 ◽  
Vol 10 (2) ◽  
pp. 710-727
Author(s):  
Eko Prasetio ◽  
Isnaini Isnaini ◽  
Adam Adam
Keyword(s):  
Research Method ◽  
Qualitative Approach ◽  
The Public ◽  
Service Business ◽  
Inhibiting Factors ◽  
One Stop ◽  
Construction Services ◽  
Descriptive Method ◽  
Investment Service

The implementation of licensing services through Online Single Submission (OSS) at the Binjai City Investment Service and One-Stop Integrated Licensing Service (DPMPPTSP) can still be said to be unsatisfactory because it still has problems in licensing services, especially Construction Services Business Permit (IUJK) services. Problems that are often faced include the completion of the Construction Service Business Permit (IUJK) not on time and business actors do not understand the operation of the OSS system, which results in licensing services through the OSS not yet maximized. This study is to determine the quality of licensing services through OSS at the DPMPPTSP Binjai City and to find out the inhibiting factors for the implementation of licensing through OSS at the Binjai City DPMPPTSP. This research method uses a descriptive method with a qualitative approach. The results of this study indicate the quality of licensing services through OSS at DPMPPTSP of Binjai City which is examined from the dimensions of service quality, namely Tangible, Reliability, Responsiveness, Assurance ( guarantee), Empathy (empathy) as a whole is considered good but not optimal. The DPMPPTSP Of Binajai City is expected to have a technical team located at the Dinas and Dinas to conduct socialization regarding the use of the OSS system to the public so that the public is able to register their own permits and not through third parties/brokers.

scholarly journals STRATEGIES TO IMPROVE THE QUALITY OF PASSPORT SERVICES IN IMMIGRATION OF INDONESIA

2020 ◽  
Vol 1 (1) ◽  
pp. 35-54
Author(s):  
Deandra Rizkiara Maheswari
Keyword(s):  
Qualitative Method ◽  
Public Services ◽  
The Public ◽  
Community Needs ◽  
Excellent Service ◽  
Directorate General ◽  
Descriptive Approach ◽  
The Republic ◽  
Service Standards

The Directorate General of Immigration, under the auspices of the Ministry of Law and Human Rights of the Republic of Indonesia as a public organization, should provide public services to the community. Various efforts have been made to provide the best passport services, but there are still some complaints from the public and problems with passport services. Therefore, it is crucial to improve the quality of passport services for Indonesian citizens. The problems discussed in this study are how the strategy in improving the quality of passport-making services can be applied by the Immigration Office in Indonesia and the obstacles faced in improving the quality of passport services in Indonesia. The research method used in this research is a qualitative method with a descriptive approach. The results of this study are that there are 4 (four) steps and strategies to improve the quality of passport services: Improving employee competence in public services, meeting community needs, setting service standards and standard operating procedures, and building a culture of excellent service.

scholarly journals ANALISIS KUALITAS PELAYANAN PUBLIK (STUDI KEPUASAN PELANGGAN PADA PLN-RAYON SOE DI WILAYAH KERJA PUSKESMAS TOBU, KABUPATEN TIMOR TENGAH SELATAN)

REFORMASI ◽  
2018 ◽  
Vol 8 (2) ◽  
pp. 136
Author(s):  
Cahyo Sasmito ◽  
Adelvia Nabunome
Keyword(s):  
Public Services ◽  
Limited Liability ◽  
Secondary Data ◽  
Sampling Technique ◽  
Electrical Energy ◽  
Energy Sources ◽  
Daily Lives ◽  
The Public ◽  
The People

The quality of public services that given low by the Limited Liability Company (PLN) on Soe Rayon as a service provider in the field of electricity for the people in South Timor Tengah District, causes public as the customers dissatisfaction.In real terms, the public dissatisfaction is caused by frequent power cuts, which can damage and by the same time disrupt the public activities. Electricity is one of the basic needs in people's daily lives, the function of electricity is used for: energy sources for electronic equipment, lighting, cooking, and as a support in providing health services and so on. The research was conducted at PLN SoeRayon for 4 months, from January to April 2016. This research used Qualitative Descriptive as the approach technique, and purposive sampling as the sampling technique. Primary and secondary data are the types of data sources, while the monitoring instrument uses interview guidelines, which are supported by observation and documentation. Data Analysis used Interactive Model Miles and Huberman, data collection through: data reduction followed by data presentation, and finally conclusions. The results of the analysis in this research indicated that: the quality of existing public services at PLN Soe Rayon was unsatisfactory, Its due to frequent occurrence of power out ages, and the slow service provided by Sub Rayon, and the transactions pay ofworse electricity. The inhibiting factor in providing services at PLN Soe Rayon is the electrical energy sources lack, thenthe natural factors that do not support, and on the other one is there’s theft on this distict, and also the lack of employees. While the supporting factors, physical facilities are sufficient, which have been given to people who are PLN's SoeRayon customers and the ability of employees who are ready to give their good service to the customers.The low quality impact of services provided by the State Electricity Company to customers in the Tobu Health Center, and generally the people of Timor Tengah Selatan Regency is the decline of customer trust to the PLN.

KEPEMIMPINAN LURAH DALAM MENINGKATKAN PELAYANAN PUBLIK DI KELURAHAN PASIE NAN TIGO

2019 ◽  
pp. 25-33
Author(s):  
Wais Alqorni
Keyword(s):  
Data Collection ◽  
Community Participation ◽  
Public Service ◽  
Research Method ◽  
Public Services ◽  
Human Relation ◽  
Inductive Approach ◽  
Inhibiting Factors ◽  
Descriptive Method

This research raises about lurah leadership in improving public services aimed at find out how the leadership of the Lurah in improving public services, the inhibiting factors, and the efforts made by the Lurah in overcoming the inhibiting factors of public services. The research method used is descriptive method with an inductive approach, with data collection techniques by means of interviews, observation, and documentation.The results of this study show that public services have not gone well, because there are still many people who do not know about public services. In his leadership, the Lurah uses several techniques, namely the technique of maturation / preparation of followers, Human Relation Technique, Technique of being an Example, Communication SystemUsage Techniques, the Technique of Providing Facilities. In the implementation there are still found to be inhibiting factors, To overcome these obstacles, the Lurah made several efforts including improving the quality of RT / RW institutions, adding facilities and infrastructure, increasing community participation, and increasing the number of employees. Keywords: Leadership, Public Service

scholarly journals THE SERVICE QUALITY OF THE MINING BUSINESS PERMIT: STUDY IN THE INTEGRATED BUSINESS PERMIT SERVICE AGENCY OF TASIKMALAYA CITY

2019 ◽  
Author(s):  
Ishak Kusnandar
Keyword(s):  
Service Quality ◽  
Public Interest ◽  
Public Services ◽  
Secondary Data ◽  
Scientific Development ◽  
Service Agency ◽  
The Public ◽  
Government Bureaucracy ◽  
The Government

In public services, the step that needs to be considered by the government bureaucracy is how to increase awareness of the public interest, and for that the quality of public services by the government bureaucracy that has high dedication and loyalty will certainly be more relevant to current conditions. Government bureaucracy should be a channel of devotion and high loyalty to services that are oriented to the public interest, not vice versa which is abuse of power or authority. In carrying out its duties or functions of the government bureaucracy must be aware of changes both internally and externally. The tendency inherent in the government bureaucracy is the lack of attention to affordability and equity in service to the public interest. Easy, cheap, fast, right safe and comfortable service is fundamental to the public, because it can be seen from the socio-economic conditions that they cannot get expensive services. It is unfortunate that in fact, seeing that there are still many bureaucrats that tend to avoid public interests, that is why the level of the service quality for the public is still low. This study aims to analyze and describe the service quality of the mining business license in the Integrated Licensing Service Agency of Tasikmalaya City. The statement of the problem is that the service quality of the mining business licenses is still not good, while the formulation of the problem is how is the service quality of the mining business license at The Integrated Licensing Service Agency of Tasikmalaya City? The usefulness of this research is generally useful for aspects of scientific development in public administration, and is particularly useful in developing the public service quality . The research method used is a survey. Data collection techniques through primary and secondary data with presentation analysis. The results showed that the quality of public services in the mining business permit services in The Integrated Licensing Service Agencyof Tasikmalaya City was not good. Keywords: Government Bureaucracy, Quality of Public Servants

scholarly journals PELAYANAN PUBLIK DI KANTOR IMIGRASI BLITAR

2019 ◽  
Vol 1 (2) ◽  
Author(s):  
Rizki Fajar Ernanda
Keyword(s):  
Quality Of Service ◽  
Public Services ◽  
Secondary Data ◽  
Primary Data ◽  
Direct Observations ◽  
Inhibiting Factors ◽  
Network Problems ◽  
Service Outcomes ◽  
Qualitative Descriptive

The purpose of this study was to describe and analyze Public Services at the Blitar Immigration office as well as factors that support and inhibit public services at the Blitar Immigration Office. To answer the research objectives in measuring through the Quality of Service Outcomes, Accuracy in Service, Timeliness in Service, Courtesy and Employee Friendliness in Service and Justice in Service This research is a qualitative descriptive type, with the location of the study at the Blitar Immigration Office. Primary data came from interviews with five selected informants and also from direct observations at the study site. While secondary data comes from information or data owned by agencies. Withdrawal of conclusions based on data processed using interactive model analysis. From the results of the study, it can be concluded that public services at the Blitar Immigration Office are good but not optimal. The quality of the effects of public services has been carried out in accordance with procedures and full of accuracy so that there are minimal errors; Timeliness of the completion of public services in accordance with the regulation, which is a maximum of 4 working days; Service by officers is carried out politely and full of hospitality Justice in service is carried out through queuing methods so that it does not cause conflict between the applicant and gives more certainty; Justice in Service has been carried out using the queue method so that it does not create conflict between applicants. The factors that support public services at the Blitar Immigration office are the availability of adequate facilities and infrastructure, while the inhibiting factors are the lack of staff and network problems.

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