scholarly journals RELAKSASI AUTOGENIK TERHADAP PENURUNAN SKALA NYERI PADA IBU POST OPERASI SECTIO SAECAREA

2015 ◽  
Vol 1 (2) ◽  
pp. 52-61
Author(s):  
Nung Ati Nurhayati ◽  
Septian Andriyani ◽  
Novi Malisa

ABSTRAK Pendahuluan: Sectio saecarea merupakan metode melahirkan janin melalui insisi pada dinding abdomen (laparotomi) dan dinding uterus (histeretomi). Salah satu komplikasi sectio caesaria adalah nyeri pada daerah insisi. Strategi penatalaksanaan nyeri metode untuk mengatasi nyeri secara non-farmakologis adalah terapi relaksasi autogenik. Tujuan: Tujuan dari penelitian adalah mengidentifikasi pengaruh relaksasi autogenik terhadap penurunan skala nyeri pada Ibu post operasi Sectio Caesarea di Ruang Perawatan V/VI RS. TK.II Dustira Cimahi. Metode: Desain penelitian yang digunakan adalah penelitian eksperimen dengan One Group Pretest Posttest Design dengan jumlah sampel yang digunakan sebanyak 75 ibu post sectio caesarea dalam waktu 1 bulan dengan tehnik pengambilan sampel menggunakan Non Probability Sampling berupa tehnik Purposive Sampling. Hasil: Skala nyeri post operasi SC sebelum dilakukan intervensi 64% responden mengalami nyeri luka post operasi dengan rentang skala 4-6 (nyeri sedang). Sedangkan skala nyeri post operasi SC setelah dilakukan intervensi 73,3% responden mengalami nyeri  dengan rentang skala 4-6 (nyeri sedang).Terdapat pengaruh yang signifikan antara relaksasi autogenik dengan  penurunan skala nyeri. Hasil uji t menunjukkan 0,0001 artinya ada perbedaan skala nyeri antara sebelum dan sesudah dilakukan relaksasi autogenik dengan nilai mean = 1,080 yaitu terjadi kecenderungan penurunan skala nyeri sesudah perlakuan dengan rata-rata penurunan skala nyerinya 1,080. Kata Kunci: Sectio caesarea,Relaksasi Autogenik, Nyeri   ABSTRACT Introduction: Sectio Caesarea is defined as the delivery method of a fetus through surgical incisions which made in the abdominal wall (laparotomy) and the uterine wall (hysterotomy). One of the complications of sectio caesarea is pain in the incision area. A non-pharmacological pain management strategies to overcome pain is autogenic relaxation therapy. Objective: The aim of the research was to evaluate the effect of autogenic relaxation to decrease pain scale on postoperative mother undergoing Sectio Caesarea (SC) in the V/VI ward Tk.II Dustira Cimahi Hospital. Method: Research design used was experimental research with One Group Pretest Posttest Design involving 75 post sectio caesarea mother within 1 month. Sampling technique used was Non Probability Sampling namely Purposive Sampling techniques. Result: Postoperative pain scale before the intervention 64% of respondents experienced a post-operative incision pain with range scale of 4-6 (moderate pain), while post-operative pain scale after the intervention 73.3% of respondents experienced pain with range scale of 4-6 (moderate pain). There is a significant effect of autogenic relaxation with decreased pain scale. T-test results showed 0.0001 means that there are differences between the pain scale before and after autogenic relaxation with a mean = 1,080 ie the pain scale tendentiously decreased after treatment with an average reduction in pain scale is 1,080. Keywords: Sectio caesarea, Autogenic Relaxation, Pain Full printable version: PDF

2019 ◽  
Vol 7 (1) ◽  
pp. 18-26 ◽  
Author(s):  
Haifa Wahyu ◽  
Henni Febriawati ◽  
Liza Fitri Lina ◽  
Fatsiwi Nunik Andari ◽  
Restu Wulandari

Sectio saecarea (SC) is a method of giving birth to the fetus through an incision in the abdominal wall and uterine wall. One of the complications of SC is pain in the incision area. The non-pharmacological pain management strategy is to warm compress with the scent of lavender. The purpose of this study was to determine the effect of warm compress therapy with lavender aroma on decreasing pain intensity in post SC patients before and after warm compresses with aroma lavender. This type of research is quantitative research, with a pre-experimental research design method, using the design of one group pre test - post test design.        On the results of univariate analysis the pain intensity of post SC patients was obtained before a warm compress with lavender aroma in the hospital. The FKT Bengkulu in 2018 is 15 people (100%) Respondents experience moderate pain with a scale of 4-6. While the pain intensity of post SC patients after being warm compressed with lavender aroma is 12 people (80.0%) respondents experienced mild pain with a range of 1-3, and 3 people (20.0%) respondents with moderate pain intensity with a range of scales 4-6. The results of bivariate analysis showed that there was an effect of warm compress therapy with lavender aroma on the reduction in pain intensity in post SC patients in the hospital. Bengkulu DKT with a p-value of 0.01 0.05. It is recommended to RS.DKT Bengkulu to apply warm compress therapy with lavender aroma in the management of pain in post SC patients. Keywords: Sectio caesaria, pain, aroma of lavender


Author(s):  
Siti Rochimatul Lailiyah

 Deep breathing relaxation techniques and massagetechniques is an act that can reduce the pain inpostpartum mother sectio caesarea. The purpose ofthis study was to determine the difference in theintensity of post operative pain sectio caesarea withthe technique of deep breathing relaxation andmassage at irna C RSUD Syarifah Ambami RatoEbu Bangkalan. This study uses an experimental quasiapproach. The population is patients who havesevere pain, moderate pain, and mild pain aftersurgery sectio caesarea in irna C RSUD SyarifahAmbami Rato Ebu Bangkalan as many as 57patients. 10-19 year old girls. the sample of 9respondents who taught the technique of deepbreathing relaxation and 9 respondents in givingmassage techniques. sampling technique that isused is probability sampling. Data collection usingSOP and pain scale sheets. Data analysis usingpaired t-test. The results showed that of the 9 respondentsmost respondents after the technique of breathrelaxation in light weight scale as much as 7 (77.8%)postpartum. And from 9 respondents most ofrespondent after done massage technique of lightweight scale as much as 8 (89.9) postpartum.Wilcoxon test results show probability value greaterthan expected significant value (0.317 <0.05). Thismeans there is no difference in the intensity ofpostoperative postoperative pain of caesarea withthe application of deep breathing relaxation andmassage Effleurage. Deep breathing relaxation techniquesand massage techniques are important factors inpreventing the occurrence of severe pain.postpartum is expected to post sectio caesarea tofamiliarize with the technique of deep breathingrelaxation and massage techniques to reduce pain..  


2017 ◽  
Vol 1 (1) ◽  
pp. 55-62
Author(s):  
Endah Estining Tyas ◽  
Wijanarko Heru

ABSTRAK   Dismenore merupakan kondisi medis yang terjadi sewaktu haid atau menstruasi yang dapat menggangu aktivitas dan memerlukan pengobatan yang ditandai dengan nyeri atau rasa sakit di daerah perut maupun panggul. Penanganan dismenore terbagi dalam dua secara farmakologis nyeri dismenore dapat ditangani dengan terapi analgesik sedangkan secara non farmakologis nyeri dismenore dapat ditangani dengan kompres hangat, teknik relaksasi seperti nafas dalam dan yoga. Kompres hangat merupakan salah satu metode non farmakologi untuk mengurangi nyeri. Prinsip kerja kompres hangat dengan menggunakan buli-buli panas yang dibungkus kain secara konduksi dimana terjadi pemindahan panas dari buli-buli ke dalam tubuh sehingga akan menyebabkan pelebaran pembuluh darah, dan akan terjadi penurunan ketegangan otot sehingga nyeri dismenore yang dirasakan akan berkurang atau hilang. Tujuan penelitian ini adalah untuk mengetahui pengaruh pemberian kompres hangat terhadap penurunan nyeri dismenore pada mahasiswi AKPER Widya Husada Semarang. Penelitian ini menggunakan desain penelitian study kasus. Study kasus yang dimaksud adalah untuk mempelajari secara intensif latar belakang keadaan dan posisi saat ini, serta interaksi lingkungan unit sosial tertentu. Teknik pengambilan sampel dalam penelitian ini menggunakan purposive sampling, yaitu teknik pengambilan sampel hanya pada individu yang didasarkan pada pertimbangan dan karakteristik tertentu. Jumlah responden 15 orang. Pengumpulan data menggunakkan lembar observasi dengan mengkaji skala dismenore sebelum dan sesudah diberikan intervensi kompres hangat. Dalam penelitian ini peneliti menggunakan metode analisa deskriptif. Dari hasil penelitian sebelum dan sesudah diberikan intervensi kompres hangat pada mahasiswi AKPER Widya Husada Semarang yang mengalami dismenore menunjukkan bahwa sebagian besar mengalami penurunan skala nyeri 2-3 tingkat dengan keterangan skala nyeri sedang, nyeri ringan, dan bahkan tidak nyeri. Penulis dapat menarik kesimpulan bahwa ada pengaruh pemberian kompres hangat terhadap penurunan nyeri dismenore pada mahasiswi AKPER Widya Husada Semarang.     ABSTRACT   Dysmenorrhea is a medical condition that occurs during menstruation or menstruation that can interfere with activity and require treatment characterized by pain or pain in the abdominal area or pelvis. Handling of dysmenorrhea is divided into two pharmacologically painful dysmenorrhea can be treated with analgesic therapy whereas non-pharmacologically painful dysmenorrhea can be treated with warm compresses, relaxation techniques such as deep breath and yoga. Warm compresses are one of the non-pharmacological methods to reduce pain. The working principle of warm compresses by using heat-wrapped cloths in conduction where heat transfer from the jar into the body will lead to dilation of blood vessels, and will decrease muscle tension so that the dysmenorrheal pain is felt to be reduced or lost. The purpose of this study was to determine the effect of giving warm compress to the decrease of dysmenorrhea pain in female students of AKPER Widya Husada Semarang. This research uses case study research design. The case studies are intended to study intensively the background of current circumstances and positions, as well as the environmental interactions of particular social units. Sampling technique in this research use purposive sampling, that is sampling technique only at individual which based on certain consideration and characteristic. Number of respondents 15 people. The data collection used the observation sheet by examining the dysmenorrheal scale before and after the warm compress intervention. In this study researchers used descriptive analysis method. From the results of the research before and after given warm compress intervention to AKPER Widya Husada Semarang who experienced dysmenorrhea showed that most of the decreased pain scale 2-3 level with the description of medium pain scale, mild pain, and even pain. The author can draw the conclusion that there is influence of giving warm compress to the decrease of dysmenorrhea pain at student AKPER Widya Husada Semarang.


2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Wahyuni Abd. Rahim ◽  
Sefti Rompas ◽  
Vandri D. Kallo

Abstract: Caesarean section is defined as the birth of the fetus through an incision in theabdominal wall and uterine wall. The knowledge mother after giving birth with sectioncaesarean regarding nursing determine the ability of the mother to take care of herselfindependently so that the mother is able to monitor change that occur in her after giving abirth. The purpose of this research was to determine the relationship between the knowledgeof wound care postoperative caesarean section with the level of ndependance of patients in theobstetric and gynecology inpatient installation room at Bhayangkara Hospital, Manado.Research design of this research uses a type of descriptive research with a cross sectionalapproach. The number of samples were 32 people with purposive sampling technique. Thedata was collected using questionnaire and the analysis of the data using Fishers Exactstatistical test. The results showed that the knowledge of wound care in postoperativecaesarean section mothers was good (81,2%), most of them had independent levels ofindependence (65,6%) and were less independent (34,4%) and where p = 0,011 < 0,05.Conclusion there is a significant relationship between knowledge of wound care postoperativesection caesarean with the level of independence of patients at the nursing room of theBhayangkara Hospital, Manado.Keywords: Wound Care, Caesarean Section, Level of IndependenceAbstrak: Sectio caesarea didefinisikan sebagai lahirnya janin melalui insisi didindingabdomen dan dinding uterus. Pengetahuan ibu setelah melahirkan dengan sectio caesareamengenai perawatan dapat menentukan kemampuan ibu dalam merawat diri secara mandirisehngga ibu mampu memantau perubahan yang terjadi pada dirinya setelah melahirkan.Tujuan penelitian ini bertujuan untuk mengetahui hubungan antara pengetahuan perawatanluka pasca bedah sectio caesarea dengan tingkat kemandirian pasien di ruang Instalasi RawatInap Kebidanan dan Kandungan RS Bhayangkara Manado. Desain Penelitian jenis penelitianini menggunakan jenis penelitian deskriptif dengan pendekatan cross sectional. Jumlah sampel32 orang dengan menggunakan teknik sampel purposive sampling. Alat pengumpulan datasberupa kuesioner. Analisa data menggunakan uji statistik Fishers Excat. Hasil Penelitiandidapatkan bahwa pengetahuan perawatan luka pada ibu pasca bedah sectio caesarea baik(81,2%), sebgaian besar memiliki tingkat kemandirian mandiri (65,6%) dan kurang mandiri(34,4%) dan dimana p = 0,011 < 0,05. Kesimpulan terdapat hubungan yang signifikan antarapengetahuan perawatan luka pasca bedah sectio caesarea dengan tingkat kemandirian pasiendi ruang instalasi rawat RS Bhayangkara Manado.Kata Kunci: Perawatan Luka, Sectio Caesarea, Tingkat Kemandirian


Author(s):  
Safitri M ◽  
Sulis Mariyanti

At this time there are at least 6 psychological impacts encountered, namely learning problems, especially in children and adolescents, general stress, anxiety, mood swings, anxiety disorders and somatic. These problems if not treated immediately can continue to become a more serious disorder. Thus, efforts are needed to overcome , including counseling from people who can help.The purpose of this study is to apply an art therapy model with visual media in overcoming psychological problems in the Covid-19 pandemic.This research method is a combination of qualitative and quantitative, with the results of descriptive analysis for the implementation of art therapy with visuals and a description of the results of therapy based on the level and ability to overcome problems before and after therapy.The sampling technique is non-probability sampling with purposive sampling, where the respondents are 5 residents who live in RW 06 Medang Pagedangan Tangerang.Art therapy using photocard tools from Point of You that explores awareness. Art therapy model with visual media through photocard from Point of You in coming psychological problems that have been done looks effective, looks like the counselee can determine the perceived problem solving, there is a decrease in the value of the problem and an increase in the value of problems solving abilities and the steps to be taken.Keywords: Art therapy, awareness, point of you Pada saat ini setidaknya ada 6 dampak psikologis yang ditemui yaitu masalah belajar khususnya pada klien anak dan remaja, keluhan stress umum, keluhan kecemasan, keluhan suasana hati yang berubah-ubah/mood swing, gangguan kecemasan dan keluhan somatic. Masalah-masalah ini jika tidak segera mendapat penanganan dapat berlanjut menjadi gangguan lebih serius. Dengan demikian diperlukan usaha untuk untuk menanggulangi, diantaranya adalah melakukan konseling dari orang yang bisa membantu. Tujuan dalam penelitian ini adalah mengaplikasikan model terapi seni dengan media visual dalam mengatasi masalah psikologis pada pandemi Covid 19. Metode penelitian ini adalah gabungan kualitatif dan kuantitatif, dengan hasil analisa deskripstif untuk pelaksanaan terapi seni dengan visual dan gambaran hasil terapi berdasarkan tingkat dan kemampuan mengatasi masalah sebelum dan setelah terapi. Teknik sampling non-probability sampling dengan purposive sampling, dimana responden adalah 5 warga yang tinggal di RW 06 Medang Pagedangan Tangerang. Terapi seni menggunakan tools kartu bergambar dari Point of youyang mengeksplore awareness. Model terapi seni dengan media visual melalui gambar dari Point of You dalam mengatasi masalah psikologis yang telah dilakukan terlihat efektif, terlihat konseli bisa menentukan pemecahan masalah yang dirasakan, ada penurunan pada nilai masalah dan kenaikan pada nilai kemampuan pemecahan masalah serta langkah yang akan dilakukan Kata Kunci: Terapi seni, awareness, point of you


2017 ◽  
Vol 1 (1) ◽  
pp. 46
Author(s):  
Agus Wijayanto ◽  
Lina Ema Purwanti ◽  
Laily Isro'in

AbstractOsteoarthritis (OA) is a degenerative disease in the joints that involves cartilage, lining the joints, ligaments, and bones causing pain and stiffness in the joints. Pain is one of the complaints experienced by patients with osteoarthritis, the process of pain in the joints can be caused by inflammation, immunologic, noninfectious, bleeding and malignant processes. The purpose of this research is to know the influence of warm compress of grated ginger on the decrease of pain scale in osteoarthritis patient.Design This research is included in Pre-Experimental research type with population of 20 respondents with osteoarthritis, using purposive sampling technique, data collection using observation sheet, data is processed using paired t test with spss. The warm compound technique of grated ginger is said to be effective if the value of p <0.05.The result showed that the average of pain scale before the warm compression of ginger grated was 5.55 (moderate pain), after a warm compression of grated ginger was 2.95 (mild pain). The result of paired t test obtained that the value of p = 0.000 (p <0.05), thus can be stated there is influence of warm compress with ginger to decrease of osteoarthritis pain scale.Conclusion from this study that warm compresses with ginger effect in reducing the scale of osteoarthritis pain, so ginger compress can be an alternative as a non-pharmacological treatment given the inappropriate use of rheumatic drugs can cause side effects of stomach or gastrointestinal damage.Keywords: Compress with Ginger, Pain, OsteoarthritisAbstrakOsteoartritis (OA) merupakan penyakit degenerasi pada sendi yang melibatkan  kartilago, lapisan  sendi, ligamen, dan  tulang  sehingga menyebabkan nyeri dan  kekakuan pada sendi. Nyeri  merupakan  salah  satu  keluhan yang  dialami  oleh  pasien  osteoarthritis, proses  terjadinya  nyeri  pada  persendian bisa disebabkan karena inflamasi, imunologik, non-infeksi, perdarahan dan proses maligna . Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kompres hangat parutan jahe terhadap penurunan skala nyeri pada penderita osteoarthritis.Desain Penelitian ini termasuk dalam jenis penelitian Pre-Experimental dengan jumlah populasi 20 responden penderita osteoarthritis, menggunakan teknik purposive sampling, pengumpulan data menggunakan lembar observasi, data diolah menggunakan Uji paired t test dengan spss.Teknik kompres hangat parutan jahe dikatakan efektif jika nilai  p < 0.05.Hasil penelitian diperoleh bahwa rata-rata skalanyeri sebelum dilakukan kompres hangat parutan jahe adalah 5,55 (nyeri sedang), setelahdilakukan kompres hangat parutan jahe adalah 2,95 (nyeri ringan). Hasil dari uji paired t test didapat bahwa nilai hasil p = 0.000 (p < 0.05 ), dengan demikian dapat dinyatakan ada pengaruh kompres hangat dengan jahe terhadap penurunan skala nyeri osteoarthritis.Kesimpulkan dari penelitian ini bahwa kompres hangat dengan jahe berpengaruh dalam menurunkan skala nyeri osteoarthritis, sehingga kompres jahe dapat menjadi alternatif sebagai pengobatan non farmakologi mengingat penggunaan obat rematik yang tidak tepat bisa menyebabkan efek samping kerusakan lambung atau saluran cerna.Kata Kunci: Kompres dengan Jahe, Nyeri, Osteoarthritis


2019 ◽  
Vol 4 (2) ◽  
pp. 215-224 ◽  
Author(s):  
Hendra Hendra ◽  
Thomas Stefanus Kaihatu

This study aims to determine the effect of store (mall) environment and money availability on consumer impulse buying in the City of Tomorrow (Cito) Surabaya. This study uses a quantitative approach whose data is obtained from the results of questionnaires. The sample in this study were 389 respondents taken based on purposive sampling technique which was included in non-probability sampling techniques. The results of this study indicate that the store (mall) environment has no effect on impulse buying. Meanwhile, money availability has a positive and significant effect on consumer impulse buying in the City of Tomorrow (Cito) Surabaya.


Author(s):  
Wina Lova Riza

 This study aims to determine the psychological dynamics of former drug addicts, starting from drug abuse until they become addicted, deciding to stop using them. This study uses a qualitative approach, the subject or informant is determined using a non-probability sampling technique with a purposive sampling type based on predetermined criteria, which involves one informant, namely a male (F) aged 42 years. Data collection methods used in this study are in-depth interviews (in depth interviews), where researchers will interview informants with semi-structured interviews. In addition, researchers also used observation and psychological tests, which are graphic tests in the form of DAM (Draw a Man) and BAUM (tree drawing) tests, and intelligence tests using WAIS. The data analysis technique used is case study analysis of case / incident patterns. Based on the results of research F became a drug addict because of the learning process, where the enjoyment and lack of parental supervision is a reinforcement to continue using drugs. Generalization of people, places, pleasure makes it difficult for F to stop using drugs.   Keywords: Psychological Dynamics, Drug Addicts. Penelitian ini bertujuan untuk mengetahui dinamika psikologis mantan pecandu napza, dimulai dari awal menyalahgunan napza hingga menjadi kecanduan, memutuskan untuk berhenti memakai. Penelitian ini menggunakan pendekatan kualitatif, Subjek atau informan ditentukan dengan menggunakan tehnik sampling non-probability sampling dengan tipe purposive sampling berdasarkan kriteria yang telah ditentukan, yaitu melibatkan satu informan, yaitu laki-laki (F) yang berusia 42 tahun. Metode pengumpulan data yang digunakan dalam penelitian ini adalah dengan wawancara secara mendalam (in depth interview), dimana peneliti akan menwawancarai informan dengan wawancara semi terstruktur. Selain itu peneliti juga menggunakan observasi serta menggunakan tes-tes psikologi, yaitu tes grafis berupa tes DAM (Draw a Man) dan BAUM (tes menggambar pohon), serta tes inteligensi dengan menggunakan WAIS. Tehnik analisis data yang digunakan adalah menggunakan analisis studi kasus pola kasus/kejadian. Berdasarkan hasil penelitian F menjadi pecandu narkoba karena adanya proses belajar, dimana kenikmatan dan kurangnya pengawasan orang tua merupakan reinforcement untuk terus menggunakan napza. Adanya generalisasi terhadap people, place, pleasure menyebabkan F sulit untuk berhenti menggunakan napza. Kata Kunci: Dinamika Psikologis, Mantan Pengguna Napza


2020 ◽  
Vol 2 (1) ◽  
pp. 34-45
Author(s):  
Made Anggia Pramita Sukma

Buleleng Regency is located in the northern part of Bali Island with an area of 1,365.88 km2 and along the coast 157,05 km. About 57 tourist attractions such as nature tourism, marine tourism, agro tourism and historical place that can be visited by tourists so that it has its own characteristics compared to other objects. This is the reason authors try to analyze locally-generated revenue (PAD) in Buleleng Regency. The limitations are: (1) Percentage ratio to analyzing the growth rate of PAD Buleleng Regency (2) The object of research is PAD Buleleng Regency from 2001-2016. Sampling in this research using non-probability sampling technique by purposive sampling. This is a quantitative research which measured in numerical scale and data used in the research obtained from bps.go.id site of Buleleng Regency. It can be concluded that the (PAD) of Buleleng Regency increased from 2001 to 2015, but decreased by 3.73% in 2016.


PHARMACON ◽  
2020 ◽  
Vol 9 (2) ◽  
pp. 302
Author(s):  
Preisdy Aprilia Mumu ◽  
Widya A Lolo ◽  
Imam Jayanto

ABSTRACT  The quality of health services has a close relationship with patient satisfaction, because if reality exceeds expectations the patient will use the health service. Patient satisfaction is the expectations that arise after comparing between  reality and expectations. This study aims to determine the level of patient satisfaction of National Health Insurance participants in Kimia Farma Pharmacy 396 Tuminting, Manado City. This type of research is a descriptive study, using non-probability sampling method with purposive sampling technique. This research was conducted by distributing questionnaire sheets to the level of patient satisfaction to 290 respondents who met the inclusion criteria. The results obtained by an average overall patient satisfaction of (-0.51), it can be concluded that the level of satisfaction in the negative range which means the patient is not satisfied with the services provided.Keywords : National Health Insurance, level of satisfaction, expectations, reality. ABSTRAK  Kualitas pelayanan kesehatan memiliki hubungan yang erat dengan kepuasan pasien, karena jika kenyataan melebihi harapan maka pasien akan menggunakan pelayanan kesehatan tersebut. Kepuasan pasien akan muncul setelah membandingkan antara kenyataan dan harapan. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pasien peserta Jaminan Kesehatan Nasional di Apotek Kimia Farma 396 Tuminting Kota Manado. Jenis penelitian ini merupakan penelitian deskriptif, menggunakan metode non probability sampling dengan teknik purposive sampling. Penelitian ini dilakukan dengan membagikan lembar kuesioner tingkat kepuasan pasien kepada 290 responden yang memenuhi kriteria inklusi. Hasil penelitian yang diperoleh rata-rata secara keseluruhan kepuasan pasien sebesar (-0,51), dapat disimpulkan bahwa tingkat kepuasan berada pada rentang negatif yang artinya pasien tidak puas dengan pelayanan yang diberikan. Kata kunci : Jaminan Kesehatan Nasional (JKN), tingkat kepuasan, harapan, kenyataan.


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