scholarly journals OUTPATIENT SATISFACTION AT THE DEPARTMENT OF PHYSIOTHERAPY - REHABILITATION, HONG PHAT GENERAL HOSPITAL 2020

2020 ◽  
Vol 62 (1) ◽  
Author(s):  
Văn Dần Trần ◽  
Việt Dũng Trương
Keyword(s):  
Patient Satisfaction ◽  
Health Insurance ◽  
Waiting Time ◽  
Health Workers ◽  
Hospital Services ◽  
Cross Sectional ◽  
Satisfaction Rate ◽  
Gender Status ◽  
The Status ◽  
Financial Transparency

Study was conducted by cross-sectional description design on a group of 309 patients treated in the Department of Physiotherapy and Rehabilitation, using modified questionnaires of the Ministry of Health. The results showed that: The satisfaction rate in terms of waiting time to be served is 55.7%. The satisfaction rate in terms of skills and attitudes of health workers is 57.6%. The satisfaction rate in terms of facilities and departmental organization is the lowest: 8.7%. - About Age: tends to be younger group (under 35) having higher satisfaction rate than the older group in terms of waiting time, skills, attitudes of health workers, and hospital facilities. - Regarding the status of being covered by health insurance, there is a fairly clear rule that patients with partial health insurance payments will be more satisfied than those who do not - Regarding the debt situation when being treated at the hospital, it was found that the group that had to borrow in debt was more satisfied than the group who did not. Conclusion: Patients are satisfied with different hospital services, highest with financial transparency, and lowest in facilities. The factors of age, gender, paid for and borrowed by health insurance are related to patient satisfaction. Satisfaction rate for financial transparency and health insurance is the highest: 69.9%. The rate of satisfaction of service quality is: 42%. Factors related to satisfaction are not the same depending on age, gender, status of being paid by health insurance and ability to pay hospital fees or having to borrow debts of patients: - Regarding gender, there is a tendency for women to be more satisfied than men in terms of waiting time, skills, attitudes of medical staff and hospital facilities.

scholarly journals Analysis of the Quality of Service on the Level of Satisfaction of the Patient In Rs Umum Bandung and Malahayati Medan in Years 2019

2020 ◽  
Vol 8 (3) ◽  
pp. 40-43
Author(s):  
Afni Basyariah ◽  
Sri Lestari Ramadhani Nasution ◽  
Ermi Girsang ◽  
Ali Napiah Nasution
Keyword(s):  
Patient Satisfaction ◽  
Correlation Study ◽  
Research Subject ◽  
Type B ◽  
Cross Sectional ◽  
Variable Binding ◽  
Satisfaction Rate ◽  
Level Of Satisfaction ◽  
The Status

Objective: This study aims to comparing the analysis of the influence of the treatment of disease specialists in the level of satisfaction of outpatient patients at RSU Malahayati Medan and RSU Bandung year 2019. Methods: This research is a descriptive correlation study. Where this research uses a cross-sectional approach i.e. data that concerns free variables or risks and variable binding or variable consequences, will be collected at the same time. That is, each research subject is only observed once and the measurement is done against the status of character or variable subject at the time of the examination, the author wants to know the influence of reliability, responsiveness, appearance, and attention, in providing service in several type B hospitals in North Sumatera year 2019. Results: Patients who said the specialist disease in the doctor was reliable as much as 38 people (60.3%), less responsive as many as 40 people (63.5%), attention as much as 51 people (81%) and appearances as many as 51 people (81%).  Conclusions: Variables that affect the satisfaction rate of the outpatient in the RSU Malahayati Medan and RSU Bandung year 2019 is a variable of reliability and variable attention where the dominant variable affects the level of patient satisfaction is variable reliability, while variables that cannot influence is the responsiveness.  

scholarly journals ANALISIS HUBUNGAN WAKTU TUNGGU TERHADAP KEPUASAN PASIEN PADA PUSKESMAS MACCINI SOMBALA

2019 ◽  
Vol 12 (2) ◽  
pp. 99
Author(s):  
Dedi Maulana ◽  
Risma Tamrin ◽  
Andi Alim ◽  
Ali Imran
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Health Workers ◽  
Observational Research ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Significance Level ◽  
Purposive Sampling ◽  
Chi Square Test

Waiting time for services is a problem that often causes patient complaints in several health agencies. The length of time a patient waits at registration, examination, and reception drugs are reflects how the agencies manages the service component that is tailored to the patient's situation and expectations. This study aims to see the relationship between waiting time and patient satisfaction. This study uses an analytic observational research design with a cross-sectional study approach conducted at Public Health Center, Maccini Sombala of Makassar City. The sampling technique used purposive sampling with a total of 170 respondents. Analysis test with chi square test with significance level p <0.05. From the results of the chi square test waiting time for registration and examination of the drug to patient satisfaction, the p value = 0.000 and 0.021 <0.05 means Ho is rejected and Ha is accepted, meaning that there is a relationship between waiting time registration and examination with patient satisfaction. While the time of receiving drugs with patient satisfaction is obtained p = 0.400> 0.05 means that Ho is accepted and Ha is rejected, meaning there is no relationship between waiting time of taking drugs with patient satisfaction. So, it is recommended to health workers to be more committed and disciplined in providing services in accordance with the schedule that has been set.ABSTRAKWaktu tunggu pelayanan merupakan masalah yang sering menimbulkan keluhan pasien dibeberapa instansi kesehatan. Lamanya waktu tunggu pasien di pendaftaran, pemeriksaan, pengambilan obat mencerminkan bagaimana instansi tersebut mengelola komponen pelayanan yang disesuaikan dengan situasi dan harapan pasien. Penelitian ini bertujuan untuk melihat hubungan waktu tunggu dengan kepuasan pasien. Penelitian ini menggunakan desain penelitian observasional analitik dengan pendekatan studi Cross- sectional yang dilakukan di Puskesmas Maccini Sombala Kota Makassar. Teknik pengambilan sampel menggunakan purposive sampling dengan jumlah responden sebanyak 170 responden. Uji analasis dengan uji chi square dengan tingkat kemaknaan p < 0.05. Dari hasil uji chi square waktu tunggu pendaftaran dan pemeriksaa obat terhadap kepuasan pasien didapatkan nilai p=0.000 dan 0.021<0.05 berarti Ho ditolak dan Ha diterima artinya ada hubungan antara waktu tunggu pendaftran dan pemeriksaan dengan kepuasan pasien. Sedangkan waktu pengambilan obat terhadap kepuasan pasien di dapatkan nilai p=0.400>0.05 berarti Ho diterima dan Ha di tolak artinya tidak ada hubungan antara waktu tunggu pengambilan obat dengan kepuasan pasien. Sehingga, disarankan kepada petugas kesehatan agar lebih komitmen dan disiplin waktu dalam memberikan Pelayanan yang sesuai dengan jadwal yang telah ditetapkan.

scholarly journals Relationship Length of Time Patient Waiting In Poly Interne With Patient Satisfaction In Dr. Achmad Mochtar Bukittinggi Year 2017

2018 ◽  
Vol 9 (1) ◽  
pp. 54
Author(s):  
Tafdiel Tafdiel ◽  
Rinawati Kasrin
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Health Workers ◽  
Wait Time ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Relationship Length ◽  
Patient Waiting Time ◽  
Patient Waiting

Waiting time is the time that patients use to get health services starting from the place of registration until entering the doctor examination room. Patient waiting time is one component that causes patient dissatisfaction, which if patient waiting time is not in accordance with the standard that has been set that is for wait time is ≤ 60 minutes it will affect the patient satisfaction. The fact shows still found the patient complained waiting time in poli interne. This study aims to determine the relationship between patient waiting time in poly interne with patient satisfaction in Bukittinggi Hospital in 2017. Type of research used is quantitative with a cross-sectional approach. The population in this study amounted to 420 patients with the number of samples obtained as much as 81 using the technique of non-probability sampling that is accidental sampling. Data were analyzed using the chi-square test. The result of the analysis is more than partially (72.8%) nonstandard waiting time, (27.2%) standard waiting time. Bivariate analysis was found (66.1%) waiting time was not according to the standard of an unsatisfied patient, and (13.6%) waiting time according to standard and patient was not satisfied. Statistical test results obtained p-value 0.0001 (p <0.05), OR = 12.350. The conclusion of this study is there is a significant relationship between patient waiting time and patient satisfaction in RSUD Dr. Achmad Muchtar Bukittinggi in 2017. It is expected that employees and health workers to maintain and improve the performance and service to patients in accordance with predetermined standards, so patients will be satisfied if their expectations are in accordance with the desired. 

Implementation status of antimicrobial stewardship programs in hospitals: A quantitative analysis study in Ho Chi Minh city, Vietnam

MedPharmRes ◽  
2020 ◽  
Vol 4 (2) ◽  
pp. 34-39
Author(s):  
Thi-Hai-Yen Nguyen ◽  
Truong Van Dat ◽  
Phuong-Thao Huynh ◽  
Chi-Thuong Tang ◽  
Vinh-Chau Van Nguyen ◽  
...  
Keyword(s):  
Antimicrobial Stewardship ◽  
Health Workers ◽  
Cross Sectional Study ◽  
Ho Chi Minh City ◽  
Multi Drug Resistance ◽  
Cross Sectional ◽  
Clostridioides Difficile ◽  
The Status ◽  
Specific Assessment ◽  
Implementation Status

Vietnam has one of the highest multi drug resistance in Asia. Although, despite many efforts to implement the Antimicrobial Stewardship Programs (the ASP) since 2016, studies that on the implementation policy are very lacking of this program are limited. For that reason, we conducted this cross-sectional study to analyze the viewpoint of health workers (HWs) on the implementation of the ASP at some hospitals in Ho Chi Minh City (HCMC). An assessment of 234 HWs showed that the implementation of the ASP in HCMC hospitals was above average (62.7/100.0). A barrier to the implementation consisted of the deficiency in finances, guidelines for diagnosis, and specific interventions for some common infections, such as distributing current antibiogram and monitoring rate of Clostridioides difficile infections. These were the widely recognized problems in initially implementing the ASP. Although most HWs are aware of the importance of implementing the ASP (79.1%), the specific assessment has not been recorded clearly due to the numerous neutral responses. Despite the support of the leadership, the implementation still faces many difficulties and limitations, especially in 3rd and 4th class hospitals. Besides, there was a lack of wide dissemination of information on the ASP at each unit. To generalize the status of the ASP implementation, researchers should conduct qualitative and quantitative studies with a larger scale.

scholarly journals Patient satisfaction with the quality of nursing care: A cross-sectional study

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
N Skhvitaridze ◽  
T Lobjanidze ◽  
A Papidze ◽  
E Barjadze ◽  
N Landia
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Capital City ◽  
Survey Study ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Quality Of Nursing

Abstract Aim To evaluate patients' satisfaction with the quality of nursing care and examine factors which affect their decision. Design A retrospective, cross-sectional, descriptive survey study. Methods Data were collected using a structured questionnaire in Georgian language was administered to the patients. The response rate was 93% and the final sample was composed of 173 patients who enrolled consequently after taking written informed consent. One hospital and one outpatient department in the capital city of Georgia were selected for the study setting. Data were collected during one month. Data on demography was collected. Descriptive and inferential statistics were applied accordingly using STATA version 17. Eligible criteria: Adults, capable of independent communication and who talk Georgian language, did not have any severe process or complications, were in the recovery stage, with no referral and discharging to home. Results Majority of respondents were aged between 56-65 years (50%), males (52.5%), residents of the capital city (70%), having higher education (80%) and employed (75%). Overall, 89% of patients described provided nursing care as an excellent. The most important factors, which affect patients' satisfaction are the waiting time before admission, safety of services, comfortable environment along with the proper level of care and attentiveness. These results can be generalized and may be useful in comparative studies of patient satisfaction. Key messages Permanent evaluation of nursing care is important to evaluate patients satisfaction. Factors as waiting time, safety of services, comfortable and friendly environment, and attentiveness are key for high level of satisfaction.

scholarly journals HUBUNGAN PELAYANAN PRIMA (EXCELLENT SERVICE) PERAWAT DENGAN KEPUASAN PASIEN DI INTENSIVE CARE UNIT RSUD SYAMRABU BANGKALAN

2019 ◽  
Vol 1 (2) ◽  
pp. 29-36
Author(s):  
Qurrotu Aini
Keyword(s):  
Intensive Care Unit ◽  
Intensive Care ◽  
Patient Satisfaction ◽  
Health Workers ◽  
Cross Sectional ◽  
Spearman Rank ◽  
Excellent Service ◽  
Dependent Variables ◽  
Study Population ◽  
Quota Sampling

Satisfaction is the feeling that arises in the patient when the service has exceeded expectations. Based on preliminary study conducted on March 14, 2017 it was found that the level of patient satisfaction in the category enough as many as 6 (60%) respondents. The purpose of this study was analyzed the relation excellent service nurse to the patient satisfaction in Intensif Care Unit RSUD Syarifah Ambami Rato Ebu Bangkalan. The design of this study was analytic corelative using a “Cross sectional”. The study population was all patiens treated in the Intensif Care Unit RSUD Syarifah Ambami Rato Ebu Bangkalan. The sample was 23 respondents. The sample used non-probability sampling by quota sampling. Independent variables was excellent service nurse and dependent variables is satisfaction patient. The collected data used a questionnare then it was analyzed by Spearman Rank with α = 0,005. The results showed June, 2017 that nurses who did good excellent service and satisfied patient by 8 (34,8%) respondents, and performed excellent service nurse less and patients were unsatisfied as much as 1 (4,3%) respondent. Spearman rank statistical test showed that ρvalue =0,042 < α=0,05 which mean there was a relation between excellent service nurse to the patient satisfaction in Intensive Care Unit RSUD Syarifah Ambami Rato Ebu Bangkalan. For health workers, especially nurses to pay more attention and understand about the excellent service that refers to patient satisfaction. So, the patient can recover from his illnes thanks to the encouragement and support of the nurse and is statisfied with the service provided by the nurse

scholarly journals Relationship Of Characteristic and Status of Central Obesity with The Prevalence Of Hypertension

2018 ◽  
Vol 6 (1) ◽  
pp. 57
Author(s):  
Desy Desy Amanda ◽  
Santi Martini
Keyword(s):  
Central Obesity ◽  
Test Results ◽  
Chi Square ◽  
Cross Sectional ◽  
Gender Status ◽  
The Status ◽  
Chi Square Test ◽  
Cross Sectional Design ◽  
Relationship Of ◽  
The Relationship

ABSTRAKSeseorang dengan kelebihan berat badan dan hiperkolesterol memiliki risiko mengalami penyakit hipertensi lebih besar. Tujuan penelitian ini adalah untuk menganalisis hubungan antara karakteristik dan status obesitas sentral dengan kejadian hipertensi di Puskesmas Sidoarjo. Jenis penelitian ini menggunakan observasional analitik dengan rancang bangun penelitian cross sectional. Besar sampel sebanyak 50 orang. Teknik pengambilan sampel dilakukan secara convenience atau accidental sampling. Variabel independen dalam penelitian ini yaitu karakteristik responden dan status obesitas sentral. Variabel dependen yaitu hipertensi. Karakteristik umur responden penderita hipertensi terdiri dari dua kategori yaitu umur >59 tahun dan <59 tahun. Jenis kelamin responden terdiri dari dua kategori yaitu laki-laki dan perempuan. Analisis data menggunakan uji statistik chi square. Hasil penelitian menunjukkan bahwa penderita hipertensi dengan obesitas sentral memiliki risiko lebih tinggi mengalami hipertensi dibandingkan penderita yang normal dan kelompok umur >59 tahun jenis kelamin laki-laki merupakan faktor yang paling dominan dalam penelitian ini. Ada hubungan antara umur dengan kejadian hipertensi (p = 0,000), jenis kelamin dengan kejadian hipertensi (p = 0,044) dan status obesitas sentral dengan kejadian hipertensi (p = 0,001). Kesimpulan penelitian, terdapat hubungan antara umur, jenis kelamin, dan status obesitas sentral dengan kejadian hipertensi. Saran penelitian, bagi penderita hipertensi sebaiknya melakukan pemeriksaan tekanan darah secara rutin. Kata Kunci: hipertensi, karakteristik, obesitas sentral ABSTRACTA person with overweight and hiperkolesterol have high risk of hypertension. The aim of this research is to analyse the relationship between the characteristic and status of central obesity with the prevalence of hypertension in Sidoarjo. This type of research use analytic observational with cross sectional design. A sample sizes is 50 people. The technique of sampling uses convenience or accidental sampling. Independent variables are characteristics of the respondents and the status of central obesity. The dependent variable is hypertension. The characteristics of the aged respondents divided into two categories there are aged >59 years and <59 years. The gender of respondents were into two categories, namely men and women. Analyzing data using chi square test. Results of research indicates that sufferers of hypertension with Central obesity have a higher risk of experiencing hypertension sufferers than normal and >59 year age group gender the most dominant males in this study. There is a relationship between the age with the prevalence of hypertension (p = 0.000), sex with the genesis of hypertension (p = 0.044) and statuf of central obesity with the prevalence of hypertension (p = 0.001). The conclusions of the research, there is a relationship between age, gender, status of central obesity with the prevalence of hypertension. Suggestion, for patients with hypertension should check a blood pressure regularly. Keywords: hypertension, characteristics, central obesity

scholarly journals Factors Associated With Patient Waiting Time at a Medical Outpatient Clinic: A Case Study of University of Nairobi Health Services

2021 ◽  
Vol 6 (12) ◽  
pp. 915-918
Author(s):  
Rebecca Bisanju Wafula (BSCN, MSCHSM) ◽  
Dr. Richard Ayah (MBCHB, MSC, PHD)
Keyword(s):  
Health Services ◽  
Health Care Providers ◽  
Waiting Time ◽  
Outpatient Clinic ◽  
Health Workers ◽  
Waiting Times ◽  
Care Providers ◽  
Cross Sectional ◽  
Patient Waiting Time ◽  
Patient Waiting

Background: Long waiting time in outpatient clinics is a constant challenge for patients and the health care providers. Prolonged waiting times are associated with poor adherence to treatment, missed appointment and failure or delay in initiation of treatment and is a major factor towards the perception of the patient towards the care received. Objective: To determine the waiting time and associated factors among out patients attending staff clinic at University of Nairobi health services. Method: A cross-sectional study design was used and data collected from 384 ambulatory patients over a period of four weeks using an interviewer administered pretested structured exit questionnaire with a time-tracking section. Simple random sampling was used to select respondents in a walk- in outpatient clinic set up. Data was cleaned and analysed using Statistical Package for Social Sciences (SPSS) 20. Analysis of variance (ANOVA), and cross tabulation was used to establish associations between the independent variable and dependent variables. Results: In total 384 patients were tracked and interviewed. The average patient waiting time was 55.3mins.Most respondents (52%) suggested that improving availability of staff at their stations would help to reduce patient waiting time. In this study, gender (P=0.005) and availability of doctors (p=0.000) were found to affect patient waiting time with women waiting longer than the male patients. Conclusion: Majority of the patients spent about an hour at the facility to be served. Inadequate number of health workers was the main cause of long waiting time.

scholarly journals Responsiveness of health care services towards the elderly in Tanzania: Does health insurance make a difference? A cross-sectional study

2020 ◽  
Author(s):  
Paul Joseph Amani ◽  
Malale Tungu ◽  
Anna-Karin Hurtig ◽  
Angwara Denis Kiwara ◽  
Gasto Frumence ◽  
...  
Keyword(s):  
Health Care ◽  
Health Insurance ◽  
Waiting Time ◽  
Inpatient Care ◽  
Health Care Services ◽  
The Elderly ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Care Services

Abstract BackgroundResponsiveness has become an important health system performance indicator in evaluating the ability of health care systems to meet patients’ expectations. However, its measurement in sub-Saharan Africa remains scarce. This study aimed to assess the responsiveness of the health care services among the insured and non-insured elderly in Tanzania and to explore the association of health insurance (HI) with responsiveness in this population. MethodsA community-based cross-sectional study was conducted in 2017 where a pre-tested household survey, administered to the elderly (60 + years) living in Igunga and Nzega districts, was applied. Participants with and without health insurance who attended outpatient and inpatient health care services in the past three and 12 months were selected. Responsiveness was measured based on the short version of the World Health Organization (WHO) multi-country responsiveness survey study, which included the dimensions of quality of basic amenities, choice, confidentiality, autonomy, communication and prompt attention. Quantile regression was used to assess the specific association of the responsiveness index with health insurance adjusted for sociodemographic factors.ResultsA total of 1453 and 744 elderly, of whom 50.1% and 63% had health insurance, used outpatient and inpatient health services, respectively. All domains were rated relatively highly but the uninsured elderly reported better responsiveness in all domains of outpatient and inpatient care. Waiting time was the dimension that performed worst. Possession of health insurance was negatively associated with responsiveness in outpatient (−1; 95% CI: −1.45, −0.45) and inpatient (−2; 95% CI: −2.69, −1.30) care. Conclusion The uninsured elderly reported better responsiveness than the insured elderly in both outpatient and inpatient care. Special attention should be paid to those dimensions, like waiting time, which ranked poorly. Further research is necessary to reveal the reasons for the lower responsiveness noted among insured elderly. A continuous monitoring of health care system responsiveness is recommended.

scholarly journals SATISFACTION OF INSURED PATIENTS GETTING DIAGNOSIS AND TREATMENT SERVICES IN HOI AN HEALTH STATION, CHO MOI DISTRICT, AN GIANG PROVINCE IN 2020: STATUS AND SOME ASSOCIATED FACTORS.

2020 ◽  
Vol 62 (1) ◽  
Author(s):  
Thanh Hải Nguyễn ◽  
Thanh Hùng Phùng ◽  
Quỳnh Anh Phạm
Keyword(s):  
Health Insurance ◽  
Scientific Evidence ◽  
Diagnosis And Treatment ◽  
Treatment Service ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Research Results ◽  
Satisfaction Rate ◽  
The Board Of Directors ◽  
Insured Patients

Research was conducted with two objectives which are to describe and to analyze some factors affecting the satisfaction of insured patients getting diagnosis and treatment service in Hoi An health station, Cho Moi district, An Giang province. The research design is cross-sectional description, combining quantitative and qualitative. The research used SERQUAL questionaire, interviewed 288 inpatients. The research results show that 81.2% insured patients satisfied with diagnosis and treatment service in Hoi An health station, in which the overall satisfaction rate of insured patients with sympathy factor is 74.7%. Factor having lowest satisfaction rate of insured patient is trust factor (60.1%). Our study also found some factors related to patient satisfaction. They are occupation (OR = 2.1), number of visits per year (OR = 2.5), number of times using health insurance card (OR = 2.0), health insurance services counseling (OR = 2.6). The research results provide scientific evidence to advise the Board of Directors to propose solutions to improve the quality of medical examination and treatment and increase patient confidence.

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