scholarly journals Resources in the Package C Death Certificate Service at the Population and Civil Registration Service of Sidoarjo Regency

Academia Open ◽  
2021 ◽  
Vol 4 ◽  
Author(s):  
Sakti Tia ◽  
Lailul Mursyidah
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Death Certificate ◽  
Civil Service ◽  
Death Certificates ◽  
Type Method ◽  
Civil Registration ◽  
Service Package ◽  
Service Standards ◽  
Method Approach

The purpose of this research is to describe and analyze the service package c death certificate at the Department of Population and Civil Registration of Sidoarjo Regency. This study used a qualitative type method approach which took place in the Sidoarjo District Civil Service Office as the location of the research. This research is presented with data collection techniques through observation, interviews, and documentation. The technique of determining the informants used purposive sampling, and data analysis was carried out by data collection techniques, data reduction, data presentation, and conclusions or verification. The results of this study use the theory of public service quality which can be seen from the unfulfilled resources of the Sidoarjo Ministry of Civil Service and Civil Service, based on a review of several dimensions such as Tangible, which shows a lack of employees in the issuance of death certificates and insufficient sarpras, Reliability. (Reliability) there are SOPs stated in the Perbup), Responsiviness (Response) becomes less than optimal because the number of employees in the publishing division is only 2 (two) people and the applicant is 40 people each day, the Sidoarjo Dispendukcapil Assurance issues death certificates, KK , KTP, and Emphaty (Empathy) can be seen from the services that have met the service standards of the OPD (Regional Apparatus Organization), but it is necessary to add additional employees in the publishing department so that the service can be maximized.

scholarly journals EFEKTIFITASPELAYANANPUBLIK DIKECAMATAN SAMARINDA KOTA DI SAMARINDA

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ahmad Jubaidi
Keyword(s):  
Data Collection ◽  
Service Delivery ◽  
Public Service ◽  
Research Method ◽  
Public Awareness ◽  
Field Research ◽  
Civil Registration ◽  
A Value ◽  
Factors Influencing ◽  
The Cost

The purpose of this study is to determine the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district and its factors influencing the effectiveness of KK, KTP, AKservices.The research used field research method which gives an overview on the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district. Data collection techniques use observation techniques, interviews, and media questionnaires by selecting informants who play a role and are involved technically and functionally in service delivery to the community. The data obtained are then analyzed qualitatively and supported by quantitative data.The results showed that service implementation in Samarinda Kota sub-district, especially in the field of population administration and civil registration is done in accordance with existing mechanism and regulation which have been determined by seeing some service indicator such as simplicity is in very safe category with 6.67% and certainty of service procedure and tariff cost are in accordance with the value of 88.33% and 70% respectively, the security and convenience of facilities and infrastructure are in safe and comfortable category with 65% and 73.33% respectively, openness about the ease of obtaining information and provisions services in the categories easy and explained if requested with the value of 71.67% and 63.33% respectively, economical about the cost of KK rates, ID cards, AK category Rp 10,000 - Rp 15,000, equitable fairness with a value of 60%, the timeliness is in category 1 - 2 days, and the efficiency is an exact category with a value of 80%.  And the factors that affect the service is the resources apparatus, facilities and infrastructure, and public awareness. Keywords: Effectiveness, Public Service

scholarly journals Level of Satisfaction of Public Service in Takalar Regency, Indonesia

2018 ◽  
Author(s):  
Syamsiah Badruddin ◽  
Wisudawan Husain
Keyword(s):  
Public Service ◽  
Civil Service ◽  
Research Data ◽  
Quantitative Approach ◽  
Civil Registration ◽  
The People ◽  
Level Of Satisfaction ◽  
Identity Card ◽  
The Government

This study discusses the quality of public service of government apparatus and general satisfaction with the civil service, in this case, is the manufacture of electronic identity card. The type of research used in this study is the kind of explanative research with quantitative approach. Techniques of collecting research data through questionnaires with the population are the people who make the electronic identity card in the government office civil registration. The number of samples in this study was 183 people. The results obtained from this research are for the quality of public service, and public satisfaction with the service of the apparatus is in the quite satisfied category. From these conditions show that the government apparatus in serving the community is still not motivated as a people servant. As a public service, the government apparatus in the salary of the general tax should feel like serving rather than being served.

scholarly journals KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCACATAN SIPIL KOTA DENPASAR DI TENGAH SITUASI PANDEMI COVID-19

2021 ◽  
pp. 61-71
Author(s):  
Ni Nyoman Ariani ◽  
Anak Agung Putu Sugiantiningsih ◽  
Moch. Noor
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Government Policies ◽  
The Public ◽  
Direct Observations ◽  
Data Collection Process ◽  
Service Standards

Many people have adapted to the situation of covid-19 outbreak including public service providers. Government policies to prevent the spread of COVID-19 have an impact on public service standards implemented by the service providers. Regarding this matter, this study was conducted to analyze the quality of the service provided by Civil Registry Office of Denpasar during covid-19 pandemic. Interviews and direct observations were carried out to collect data. In this data collection process, five questions were given to six informants at this Office. The results of this study show that any declines in terms of the quality of the public services provided by this Office are not identified.

scholarly journals IMPLEMENTASI ADMINISTRASI KEPENDUDUKAN DI KABUPATEN MERAUKE (Perspektif Pelayanan Kartu Tanda Penduduk, Akta Kematian dan Akta Kelahiran)

2016 ◽  
Vol 7 (2) ◽  
pp. 117-134
Author(s):  
Syahruddin Syahruddin
Keyword(s):  
Policy Implementation ◽  
Organizational Structure ◽  
Public Service ◽  
Death Certificate ◽  
Unit Area ◽  
Birth Certificate ◽  
Qualitative Approach ◽  
Civil Registration ◽  
Identity Card ◽  
Policy Work

This study aims to determine and describe (1) The policy implementation of public service based on Regional Regulation No. 4 of 2008 about Population Administration (Identity Card, Birth Certificate and Death Certificate). (2) The factors that affect the policy implementation among others, communication, resources, disposition, Organizational Structure in the implementation of the policy.This study used a qualitative approach to data collection techniques include interviews, documents and field observations using an interactive model of Miles and Huberman. The results showed that (1) the implementation of policy work unit area of Population and Civil Registration Merauke district in implementing the service population and civil registration services based Regional Regulation No. 4 of 2008 on Population Administration has not run optimally. (2) to implement policies by implementing policies Population Administration Office of Population and Civil Registration Merauke district in accordance with local regulations are still having problems and lack of coordination, especially in terms of communication, resources, disposition, and Organizational Structure.

scholarly journals INOVASI DUKCAPIL DIGI MOBIL DALAM MENINGKATKAN PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PARIAMAN

2020 ◽  
Vol 4 (2) ◽  
pp. 241
Author(s):  
Dahlila Dahlila ◽  
Aldri Frinaldi
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Data Collection ◽  
Research Methods ◽  
Public Service ◽  
Success Factors ◽  
Service Providers ◽  
Document Management ◽  
Civil Registration ◽  
Inhibiting Factors

Progress in information technology today also modernize various public services including population registration services. Nowadays people always wanted services that were easier and did not need to queue at service counters. To minimize problems related to services, public service providers make innovations in service. The Department of Population and Civil Registration of Pariaman City as the organizer of population document management services has made an internet-based innovation called Dukcapil Digi Mobile which means being served geniusly. By using qualitative research methods and data collection techniques carried out by interviews, observation, and documentation study, the results of this study showed that the Dukcapil Digi Mobile innovation criteria were successful in terms of the success factors in implementing the innovation. Its implementation was influenced by supporting and inhibiting factors.

scholarly journals Pelaksanaan Fungsi Dinas Kependudukan dan Pencatatan Sipil Kota Jambi Dalam Penerbitan Akta Kematian di Wilayah Kota Jambi

Wajah Hukum ◽  
2020 ◽  
Vol 4 (2) ◽  
pp. 350
Author(s):  
Nuraini Nuraini ◽  
Mhd Ansori ◽  
Andini Nur Pratiwi
Keyword(s):  
Death Certificate ◽  
Central Government ◽  
Public Awareness ◽  
Public Understanding ◽  
Research Approach ◽  
Death Certificates ◽  
Civil Registration ◽  
City Population ◽  
The City ◽  
Registration Service

A death certificate is one of the civil registration deeds that lack public awareness in reporting the processing of a death certificate due to the lack of public understanding of the function of a death certificate. Jambi City is one of the areas where the people are not very enthusiastic about registering a Death Certificate with the Population and Civil Registration Office of Jambi City. Until now, there are still many people who ignore or do not understand the importance of death certificates because they think that processing a death certificate is difficult and requires money. This paper aims to identify and analyze the implementation of the function of the Jambi City Population and Civil Registration Service in issuing death certificates in the city of Jambi. The type of research used is empirical juridical research, or with a research approach, data sources, techniques. data collection, and techniques for sampling and data analysis. Based on the results of the research, it is known that the implementation of the function of the Jambi City Population and Civil Registration Service in issuing death certificates in the city of Jambi has been running according to the prevailing laws and regulations and according to the circular received from the Central Government and Regional Government.

scholarly journals Public Service Management through Making Identity Cards During Covid-19 in Bandar Lampung City, Indonesia

2021 ◽  
Vol 8 (4) ◽  
pp. 442-451
Author(s):  
Muhammad Ardiansyah ◽  
- Irsandi ◽  
Muhammad I. Martadinata ◽  
Esti Melinda ◽  
Agustuti Handayani
Keyword(s):  
Public Service ◽  
Service Management ◽  
Face To Face ◽  
The Public ◽  
Civil Registration ◽  
Consulting Services ◽  
Identity Card ◽  
Data Validity ◽  
Identity Cards ◽  
Service Standards

The Covid-19 pandemic has forced every resident in Indonesia to have an Electronic Identity Card because it is one of the requirements for disbursing social assistance to residents affected by Covid-19. However, the Identity Card service in Bandar Lampung City is still experiencing several problems, such as long queues and a slow system. The pandemic condition should be used as a positive momentum in improving services that were initially face-to-face and caused long queues and then switched to an online system using Information Technology. This study uses a qualitative approach with data validity techniques using source triangulation. The results showed that the Department of Population and Civil Registration of Bandar Lampung City has not fully worked well but has carried out service standards in service management in making Identity Cards by reducing face-to-face service hours and limiting 60 people per day, diverting consulting services and complete files. Through the Whatsapp service, the public is also free of charge as well as providing service facilities and infrastructure according to health protocol standards and placing officers at the service counter in accordance with their competencies as well as periodic training for service counter officers. The results of this study also revealed that there was a very rapid policy change that caused a lack of socialization to the community in Bandar Lampung City, as well as a lack of awareness of the public who needed services on the importance of obeying health protocols.

scholarly journals INOVASI PELAYANAN PUBLIK MELALUI APLIKASI “E-DUKCAPIL” PEMBUATAN KARTU KELUARGA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KARAWANG

2021 ◽  
Vol 4 (1) ◽  
pp. 107
Author(s):  
Neni Suwarni
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Data Collection ◽  
Human Resources ◽  
Public Service ◽  
Public Understanding ◽  
Relative Advantage ◽  
Observation Data ◽  
Civil Registration ◽  
Depth Interviews

This study aims to analyze public service innovations through the application "E-dukcapil" in making family cards at the Department of Population and Civil Registration, Karawang Regency. The research conducted is qualitative research, in this research is descriptive in nature, namely to describe the reality of the events under study. The focus of this research is using the innovation attribute theory by Rogers, namely: (1) relative advantage, (2) suitability, (3) complexity, (4) possibility of experimentation, (5) ease of observation. Through observation data collection techniques, in-depth interviews and documentation. With the number of informants as many as 3 people. The results showed that the innovation of family card services through the "E-dukcapil" application was not entirely ideal. This is because the application has only been implemented for 3 months, and problems such as server disruptions are still common. Lack of public understanding of the use of information technology and the lack of human resources of the implementing apparatus, namely the number of Civil Servants (PNS) in the Department of Population and Civil Registration of Karawang Regency, which is only equivalent to 40 people.

scholarly journals Implementation of Population Administration Policy on the Quality of Death Certificate Issuance Services

2021 ◽  
Vol 2 (1) ◽  
pp. 33-38
Author(s):  
Deni Sudrajat ◽  
Tine Badriatin ◽  
Rudi Setiawan ◽  
Sri Sudiarti
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Policy Implementation ◽  
Path Analysis ◽  
Death Certificate ◽  
Regression Testing ◽  
Civil Registration ◽  
Quality Of Death

This study aims to determine the influence of population administration policy implementation to service quality Issuance of a death certificate in the Department of Population and Civil Registration Tasikmalaya District, which is based on the theories that are relevant to the research conducted. The method used in this research is explanatory research, which is a research-based survey. Data collection techniques used through observation, documentation, and questionnaires, while data analysis is used through multiple regression testing subsequent partial (lane) of each dimension studied (path analysis). The results of the study showed that the implementation of a policy of population administration influence the quality of service the issuance of a death certificate in the Department of Population and Civil Registration Tasikmalaya Regency is determined by the size and purpose of the policy, policy resources, characteristics or properties of entities implementing agencies, communication among relevant organizations with implementation activities, the attitude of the executive, and the environment as economic, social, political.

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