scholarly journals Public Service Management through Making Identity Cards During Covid-19 in Bandar Lampung City, Indonesia

2021 ◽  
Vol 8 (4) ◽  
pp. 442-451
Author(s):  
Muhammad Ardiansyah ◽  
- Irsandi ◽  
Muhammad I. Martadinata ◽  
Esti Melinda ◽  
Agustuti Handayani
Keyword(s):  
Public Service ◽  
Service Management ◽  
Face To Face ◽  
The Public ◽  
Civil Registration ◽  
Consulting Services ◽  
Identity Card ◽  
Data Validity ◽  
Identity Cards ◽  
Service Standards

The Covid-19 pandemic has forced every resident in Indonesia to have an Electronic Identity Card because it is one of the requirements for disbursing social assistance to residents affected by Covid-19. However, the Identity Card service in Bandar Lampung City is still experiencing several problems, such as long queues and a slow system. The pandemic condition should be used as a positive momentum in improving services that were initially face-to-face and caused long queues and then switched to an online system using Information Technology. This study uses a qualitative approach with data validity techniques using source triangulation. The results showed that the Department of Population and Civil Registration of Bandar Lampung City has not fully worked well but has carried out service standards in service management in making Identity Cards by reducing face-to-face service hours and limiting 60 people per day, diverting consulting services and complete files. Through the Whatsapp service, the public is also free of charge as well as providing service facilities and infrastructure according to health protocol standards and placing officers at the service counter in accordance with their competencies as well as periodic training for service counter officers. The results of this study also revealed that there was a very rapid policy change that caused a lack of socialization to the community in Bandar Lampung City, as well as a lack of awareness of the public who needed services on the importance of obeying health protocols.

scholarly journals PERANCANGAN DISPLAY INFORMASI KETERSEDIAAN BLANKO KTP ELEKTRONIK DINAS DUKCAPIL KABUPATEN LOMBOK TIMUR

2021 ◽  
Vol 2 (1) ◽  
pp. 29-31
Author(s):  
Sri Handriana Dewi Hastuti
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Information Disclosure ◽  
Public Services ◽  
Information Display ◽  
The Public ◽  
Civil Registration ◽  
Strategic Role ◽  
Identity Card ◽  
Identity Cards

The need for information is increasingly high in the era of growing technology. The delivery of information quickly and actual becomes a challenge in developing an information technology. One type of public service that is the government's obligation and has a strategic role is public services in the field of population and civil registration. People are sometimes disappointed when they want to get population administration services, especially Electronic Identity Cards. By not announcing the availability of physical blank stocks of Electronic Identity Cards, intermediaries can use them in managing population administration. On the pretext that the physical blank of the Electronic Identity Card is used up, so that it can be used as a moment for intermediary individuals to seek profits in managing population administration. With this electronic Blank Information Display, it is hoped that the public will obtain information disclosure regarding available blank Electronic Identity Cards.

scholarly journals KUALITAS PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK DI KECAMATAN CISARUA KABUPATEN BOGOR

2017 ◽  
Vol 2 (1) ◽  
pp. 35
Author(s):  
Siti Rahayu Septiany ◽  
Beddy Iriawan Maksudi ◽  
Irma Purnamasari
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Population Database ◽  
Five Dimensions ◽  
The Public ◽  
Civil Registration ◽  
Identity Card ◽  
The Government ◽  
The Village

Various community responses tend to suggest that different types of public services suffered a setback which is mainly marked by numerous irregularities in the public service. Systems and procedures are complicated, and human resources were slow in providing the service, expensive, closed, and discriminatory and cultured not serve, but served also an aspect of public service spotlight, especially in terms of population administration one of them in the service of making electronic ID card.The research objective is to know the quality of the electronic ID card service in District Cisarua, Bogor regency.The theory that used to analyze the quality of service is a theory proposed by Parasuraman in Harbani Pasolong (2013) which has five dimensions of service quality to be able to successfully include the dimensions of tangible, reliability, responsiveness, assurance, empathy. The five dimensions above should be implemented fully for one another have relevance.This research used descriptive quantitative method by using questionnaires as the main instrument to data collect.These results indicate that the quality of the electronic ID card service in District Cisarua, Bogor regency according to respondents of employees included in the criteria for the interpretation of Good, while according to the respondents community service quality Electronic Identity Card in District Cisarua, Bogor regency included in the criteria Pretty Good. It is explained that the completion of this electronic ID card service can’t be resolved quickly due to the completion of this electronic ID cards involve other agencies, namely the Department of Population and Civil Registration in Bogor district is not authorized for card printing and database processing. Suggestions from this study recommend that the government give them the authority to process the district population database that can handle an error in the electronic ID card identity. Then the district should continue to strive to conduct socialization to the village office of each region, with emphasis to the village to mobilize RW and RT convey any information which would have informed to the public; Keywords: Service Quality of electronic ID cards

scholarly journals STANDAR PELAYANAN PUBLIK DI ERA TRANSISI NEW NORMAL

REFORMASI ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 151-163
Author(s):  
Abd. Rohman ◽  
Dewi Citra Larasati
Keyword(s):  
Service Management ◽  
Product Information ◽  
Service Agency ◽  
Normal Order ◽  
Waiting Room ◽  
New Normal ◽  
The Public ◽  
Data Validity ◽  
Revenue Agencies ◽  
Service Standards

Abstrak: Perubahan  nomenklatur Badan Pelayanan Pajak Daerah menjadi Badan Pendapatan Daerah Kota Malang di awal tahun 2020, menyebabkan bertambahnya beban kerja yang harus dijalankan. Begitu pula saat pandemi covid-19 muncul membuat Bapenda harus baradaptasi dengan tatanan normal baru. Dimana Bapenda harus memberikan pelayanan terbaik dengan tetap mematuhi protokol kesehatan yang ada. Peneliti menggunakan pendekatan kualitatif dengan teknik pengambilan data melalui wawancara, observasi dan dokumentasi. Keabsahan data menggunakan triangulasi sumber. Hasil penelitian menunjukkan bahwa Bapenda Kota malang telah menjalankan standart pelayanan dengan menggunakan protokol kesehatan. Upaya yang dilakukan adalah dengan mengurangi jumlah pegawai yang bertugas di loket pelayanan, mengalihkan pelayanan pelaporan serta konsultasi pajak melalui online, masyarakat dibebaskan dari biaya dalam mengakses pelayanan, menyediakan informasi produk layanan dalam bentuk buku atau menanyakan langsung kepada petugas yang ada di ruang tunggu, pemenuhan sarana dan prasarana pelayanan sesuai protokol kesehatan serta menempatkan petugas di lokat pelayanan sesuai dengan kompetensi yang dimiliki. Sedangkan kendala yang dihadapi adalah kesadaran wajib pajak yang membutuhkan pelayanan untuk mematuhi protokol kesehatan.Kata Kunci: Standart Pelayanan; Manajemen Pelayanan; New NormalAbstract: Changing the nomenclature of the Regional Tax Service Agency to become the Regional Revenue Agencies of Malang City in early 2020 caused increasing in the workload that must be carried out. So as, when the Covid-19 pandemic emerged, Bapenda had to adapt to the new normal order. Bapenda must provide the best service while adhering to existing health protocols. Researchers used a qualitative approach with data collection techniques through interviews, observation and documentation. Data validity used source triangulation. The results showed that Bapenda of Malang City had implemented service standards by using health protocols. Efforts are being made to reduce the number of employees on duty at service counters, divert reporting services and tax consultation via online, the public is exempted from fees in accessing services, providing service product information in book form or asking directly to officers in the waiting room, fulfillment service facilities and infrastructure according to health protocols and placing officers at service locations according to their competencies. Meanwhile, the obstacle faced is the awareness of taxpayers who need services to comply with health protocols.Keywords: Service Standards; Service Management; New Normal

scholarly journals PUBLIC SERVICE ACCOUNTABILITY IN TATANGA DISTRICT OFFICE, PALU CITY (STUDY OF SERVICES ID CARD MANAGEMENT)

2021 ◽  
Vol 2 (1) ◽  
pp. 51-62
Author(s):  
M. Kafrawi Al-Kafiah ◽  
Muhammad Ahsan Samad ◽  
La Husein Zuada
Keyword(s):  
Public Service ◽  
Sample Selection ◽  
Service Users ◽  
District Office ◽  
The Public ◽  
Civil Registration ◽  
Starting Point ◽  
Identity Card ◽  
District Government ◽  
The Government

The objectives of this study is analyzing accountability of public service in management Identity Card at tatanga District Office and the obstructed factors. The method used in this study is qualitative research, to describe the phenomena based on the fact in the research focus. The population of this study is the stake holders of Tatanga District and the public service users. Sample selection used purposive technique by selecting 6 (six) informants. Technique of data collection in this study consists of observation, interview and document.The result of the study showed that the accountability of public service in management Identity Card at the office of Tatanga District was less maximal. This was proved by 3 (three) indicators considered to be a starting point, they are service reference, attention to the public and solution. Only 1 (one) indicator showed the accountability of service is the solution. It was given by the government of the Tatanga District for the public service users had been maximally implemented. While indicator of service reference and attention to the public has not got maximal categories yet. The factors that obstructed the accountability of public service in management Identity Card at Tatanga District office which is found in this study wereunavailability of equipment to create ID card. Thus, the duty of the District government officials in service only confined to ID cards. Then the people have to complete it to another district office or Civil Registration in Hammer. Besides, the service provided from district government in management Identity Card is still oriented on arrangement or simply impressed very normative, less committed to adjust servicing values ​​or norms that exist in society in order to create a quality of service that is oriented on customer satisfaction.

Implementation of the Child Identity Card Policy in Bandung Regency

2019 ◽  
Vol 15 (1) ◽  
Author(s):  
Rodlial Ramdhan Tackbir Abubakar
Keyword(s):  
Public Policy ◽  
Policy Implementation ◽  
Research Method ◽  
The Public ◽  
Implementation Model ◽  
Edward Iii ◽  
Identity Card ◽  
Descriptive Approach ◽  
The Republic ◽  
Identity Cards

Previously, Indonesia only issued Identity Cards for citizens who had reached the age of 17 years. However, after the presence of a new policy from the Interior Ministry of the Republic of Indonesia contained in the Republic of Indonesia Minister of Home Affairs Regulation Number 2 concerning Child Identity Cards, now Indonesian citizens who are less than 17 years old can have an identity card in the form of a Child Identity Card. The main problem in this research are the limitations of blanks and need additional personnel to improve services, especially in the context of issuing child Identity Cards. Besides, the realization of the issuance of child identity cards still far from the target and socialization to the public has not been conveyed in its entirety.. This study aims to examine how the implementation of Child Identity card in Bandung Regency. The research method used is qualitative with descriptive approach. This research is presented by using a narrative that discusses the implementation of child identity card policies in Bandung Regency. The focus of this research emphasizes the implementation model of Edward III covering communication, resources, disposition, and bureaucratic structure. The result of the research shows that implementation of Child Identity card in Bandung Regency has run optimally.Keywords : Public Policy; Policy Implementation; Identity CardAfandi, Warjio.2015. Implementasi Peraturan Daerah Kabupaten Asahan Nomor 11 Tahun 2011 tentang Pajak Daerah dalam Pencapaian Target Pajak Bumi dan Bangunan Perdesaan dan Perkotaan. Jurnal Administrasi Publik.Vol. 6, Nomor 2Afrizal. 2017. Pelaksanaan Kebijakan Pembuatan Kartu Identitas Anak di Kota Bandar Lampung. Universitas LampungAryanti. 2014. Implementasi Kebijakan Kependudukan Di Kabupaten Kuantan Singingi (Studi Kasus Pengurusan Akta Kelahiran Tahun 2012). Jurnal Online Mahasiswa FISIP. Vol. 1, Nomor 2, Halaman 2.Dwitamara. 2013. Pengaturan dan Implementasi Mengenai Hak Anak. Jurnal Hukum. Vol.18, Nomor 2, Halaman 1.Edwards III. 1980. Implementing Publik Policy. Congresinal. Quartely pressErdani, Indarja, Harjanto. 2017. Pelaksanaan Peraturan Menteri Dalam Negeri Nomor 2 Tahun 2016 Tentang Kartu Identitas Anak di Kota Semarang. Diponegoro Law Journal. Vol.6, Nomor 2, Halaman 2.  Hafrida. 2016. Perlindungan Hukum Anak. Jurnal Ilmu Hukum, Ragam Jurnal. Vol. 7 Nomor 2, Halaman 1Monica, Noak, Winaya. 2015. Implementasi Kebijakan Kartu Tanda Penduduk Elektronik (E-Ktp) Studi Kasus di Kecamatan Denpasar Utara Provinsi Bali. Citizen charter journal. Vol.1 Nomor 2, Halaman 3.Muh. 2018. Respon Orang Tua Terhadap Kartu Identitas Anak. Universitas Islam Negeri Sunan Kalijaga YogyakartaMustafa, Syahbandir. 2016. Penggunaan Diskresi oleh Pejabat Pemerintah untuk Kelancaran Penyelenggaraanpemerintahan Daerah. Jurnal Magister Ilmu Hukum, 4(2)Nugroho. 2009. Public Policy : Dinamika kebijakan, Analisis Kebijakan, Manajemen Kebijakan. Jakarta. GramediaPradika. 2018. Implementasi Kebijakan Kartu Identitas Anak (Kia) di Dinas Kependudukan dan Pencatatan Sipil Kota Yogyakarta. Sekolah Tinggi Pembangunan Masyarakat Desa YogyakartaRahmawati. 2018. Efektivitas Pelaksanaan Program Kartu Identitas Anak (KIA) Di Dinas Kependudukan dan Catatan Sipil Kota Cilegon 2017. Universitas Sultan Ageng TirtayasaRamdhani, Ramdhani. 2017. Konsep Umum Pelaksanaan Kebijakan Publik. Jurnal Publik. Vol 11, Nomor 1, Halaman 10Subarsono. 2005. Analisis Kebijakan Publik. Yogyakarta. Pustaka pelajarSubarsono. 2013. Analisis Kebijakan Publik. Yogyakarta. Pustaka pelajarSudrajat. 2011. Perlindungan Hukum Anak Sebagai Hak Asasi Manusia. Jurnal Ilmu Hukum. Vol. 13, Nomor 2, Halaman 1 Suryono. 2014. Kebijakan Publik untuk Kesejahteraan Rakyat. Jurnal Ilmu Ilmiah. Vol.6, Nomor 2, Halaman 98Tangkilisan. 2003.Implementasi kebijakan publik : transformasi pikiran George Edward. Yogyakarta. Lukman Offset dan yayasan pembaruan administrasi publik indonesia.Wahab.2010. Pengantar Analisis Implementasi Kebijakan Negara. Jakarta: Rineka Cipta.Wardhani, Hasiolan, Minarsih. 2016. Pengaruh Lingkungan Kerja, Komunikasi, dan Kepemimpinan Terhadap Kinerja Pegawai. Journal of Management.Vol.2, Nomor 2Widodo. 2011. Analisis Kebijakan Publik: Konsep dan Aplikasi Analisis Proses Kebijakan Publik. Malang. Bayu MediaWinarno. 2007. Teori dan Proses Kebijakan Publik. Yogyakarta. Media PressindoWiranata. 2013.Perlindungan Hukum Anak. Jurnal Hukum Unsrat  Vol.1, Nomor 3, Halaman 5. Peraturan Perundang-undanganUndang-undang Nomor 24 Tahun 2013 Tentang Perubahan Atas Undang-Undang Republik Indonesia Nomor 23 Tahun 2006 tentang Administrasi KependudukanPeraturan Menteri Dalam Negeri Republik Indonesia nomor 2 Tahun 2016 tentang Kartu Identitas Anak.

scholarly journals Toward a public service management: past, present, and future directions

2017 ◽  
Vol 28 (5) ◽  
pp. 998-1023 ◽  
Author(s):  
Ian R. Hodgkinson ◽  
Claire Hannibal ◽  
Byron W. Keating ◽  
Rosamund Chester Buxton ◽  
Nicola Bateman
Keyword(s):  
Public Service ◽  
Service Management ◽  
Public Services ◽  
Service Research ◽  
Future Research ◽  
Complex Nature ◽  
Management Research ◽  
Future Directions ◽  
Content Type ◽  
The Public

Purpose In providing a fine-grained analysis of public service management, the purpose of this paper is to make an important contribution to furthering research in service management, a body of literature that has tended to regard public services as homogenous or to neglect the context altogether. Design/methodology/approach Integrating public management and service management literatures, the past and present of public service management are discussed. Future directions for the field are outlined drawing on a service-dominant approach that has the potential to transform public services. Invited commentaries augment the review. Findings The review presents the Public Service Network Framework to capture the public value network in its abstraction and conceptualizes how value is created in public services. The study identifies current shortcomings in the field and offers a series of directions for future research where service management theory can contribute greatly. Research limitations/implications The review encourages service management research to examine the dynamic, diverse, and complex nature of public services and to recognize the importance of this context. The review calls for an interdisciplinary public service management community to develop, and to assist public managers in leveraging service logic. Originality/value The review positions service research in the public sector, makes explicit the role of complex networks in value creation, argues for wider engagement with public service management, and offers future research directions to advance public service management research.

Status of EDRMS implementation in the public sector in Namibia and Zimbabwe

2018 ◽  
Vol 28 (3) ◽  
pp. 252-264 ◽  
Author(s):  
Cathrine Tambudzai Nengomasha ◽  
Alfred Chikomba
Keyword(s):  
Best Practices ◽  
Public Service ◽  
Design Methodology ◽  
Records Management ◽  
Content Type ◽  
Face To Face ◽  
The Public ◽  
Units Of Analysis ◽  
Study Population

Purpose The purpose of this study was to investigate the adoption and use of electronic document and records management system (EDRMS) in the public service in Namibia and Zimbabwe with the aim of establishing barriers and enablers, and best practices which each country could adopt from the other. Design/methodology/approach This multi-case study was informed by an interpretivist paradigm. Qualitative in nature, the study applied face-to-face interviews as the data collection method, supplemented by documents analysis. The study population was Namibia and Zimbabwe’s public sectors with units of analysis, being the governments’ ministries, offices and agencies which have implemented EDRMS. Findings The paper provides the state of EDRMS implementation in Namibia and Zimbabwe. It establishes how the two countries have implemented EDRMS and factors that have contributed to the success/failure of the implementation in both countries. Originality/value The paper is a response to the need for further research studies on the implementation of EDRMS in various countries.

scholarly journals Artificial insemination services under different institutional framework in Bangladesh

2015 ◽  
Vol 43 (3) ◽  
pp. 166-174
Author(s):  
MM Uddin ◽  
MN Sultana ◽  
GV Huylenbroek ◽  
KJ Peters
Keyword(s):  
Public Service ◽  
Artificial Insemination ◽  
Sampling Technique ◽  
Small Scale ◽  
Cross Sectional Survey ◽  
Dairy Farmers ◽  
Cross Sectional ◽  
Face To Face ◽  
The Public ◽  
Small Scale Dairy

The objective of the study was to compare the provision of the existing artificial insemination service delivery system (AI-SDS) among public, private and autonomous institutions to the small-scale dairy farmers in Bangladesh. A cross-sectional survey was conducted by using a pre-tested and pre-designed questionnaire and face-to-face interview technique. A stratified-purposive sampling technique was applied to select 165 small-scale dairy farmers from four study areas. Descriptive statistics were performed to know the frequency of the provision of AI services. Public services were available in all study areas whereas autonomous services were only delivered in Mymensingh district. The private service was increasing faster than the public and autonomous service. The public service had higher incentives and network coverage compared to private and autonomous services. The results also showed that 50% of the respondent perceived the AI service as “public goods” and showed no willingness to pay (e.g., free of charge for public service). The demand for the services has been increasing but the existing organizations were not able to provide the services especially to the remote areas. From this study, it is recommended that farmers’ needs should be translated in a way that they get access to their required services in a satisfactory manner.DOI: http://dx.doi.org/10.3329/bjas.v43i3.21643 Bang. J. Anim. Sci. 2014. 43 (3): 166-174

scholarly journals DIPLOMASI DIGITAL DAN IMPLEMENTASI APLIKASI SAFE TRAVEL DI KEMENTERIAN LUAR NEGERI

2021 ◽  
Vol 5 (2) ◽  
pp. 187-196
Author(s):  
Andela Anggleni
Keyword(s):  
Public Service ◽  
Technical Problems ◽  
The Public ◽  
Inhibiting Factor ◽  
The Government ◽  
Party Support ◽  
Technology And Communication ◽  
And Control ◽  
Website Content ◽  
Service Standards

Public Service-Based Information Technology and Communication (ICT), Electronics Neighborhood/Pillars of Citizens (e-RT/RW) (Study of e-Government in Kelurahan Talang Semut Kecamatan Bukit Kecil Kota Palembang). This study is based on the new way to manage public sector-oriented management services to the community forward, rather than the interests of the government. E-Government Program is a program of e-RT/RW Surabaya. The results showed the program e-RT/RW sourced from Palembang Mayor Factors supporting the program e-RT/RW in the Kelurahan Talang Semut, Bukit Kecil, Palembang is the full support of the government and relevant parties, the basic service standards and infrastructure are qualified. Whereas the inhibiting factor is the public interest, a lack of internal party support, and lack of maintenance of infrastructure. From the research, the researchers suggest that the necessary socialization harder, but not merely socialization but also training to people to operate online. Transparent financial accountability. Holding intense communication forum, addition of website content, and control of technical problems with a thorough evaluation.

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