scholarly journals Pemilihan Akun Media Sosial INSTAGRAM oleh HOLIDAY INN Bandung

2017 ◽  
Vol 9 (2) ◽  
pp. 153
Author(s):  
Ajeng Jayanti Satyadewi ◽  
Hanny Hafiar ◽  
Aat Ruchiat Nugraha
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Quality Of Service ◽  
Process Planning ◽  
Research Method ◽  
Planning Process ◽  
Circular Model ◽  
Engagement Process ◽  
Communication Planning

<p><em><em>The development of information technology in the hospitality institute is very important to be adopted in order to improve the quality of service to prospective customers.  The purpose of this study was to determine the communication planning, through the process of share, optimize, manage, and engage in @holidayinnbandung Instagram. The research method is descriptive qualitative research methods and the foundation of the concept is The Circular Model of SOME. The results showed, the planning of communication via Instagram @holidayinnbandung is quite optimal, sharing process of Instagram selection motivated by the successful use of hash tags by international IHG. Optimizing the planning process starting from the promo to be made by optimizing the content is done by looking at the aspects of a photo and caption. Engagement process planning is done using the brand influencers and create content that is attractive to be able to entertain and interact with the followers.</em></em></p>

scholarly journals KINERJA KANTOR PELAYANAN PAJAK PRATAMA (KPPP) MEULABOH DALAM MENINGKATKAN PELAYANAN MINAT WAJIB PAJAK

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Alimas Jonsa ◽  
Yuni Salwan
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Method ◽  
Secondary Data ◽  
Customer Complaints ◽  
The Public ◽  
Directorate General ◽  
Descriptive Approach ◽  
Many Queues

Primary Tax Office Meulaboh (KPPP) has an important role in improving the performance of public services in terms of extension function, service, and supervision to taxpayers. If seen from the function of the Primary Tax Office Meulaboh it is helpful to the Directorate General of taxes in awaken the importance of taxes to the public. The problem in this research is how the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The purpose of this study is to determine the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The research method used in this research is qualitative research method with descriptive approach. The source of data in this study consists of primary and secondary data. Then the technique of collected data used interview, observation and documentary. The location of this study was conducted in the Primary Tax Office Meulaboh West Aceh. Based on the results of research in the discussion KPPP Meulaboh in improving performance attract taxpayers. First, productivity KPPP Meulaboh not achieve results in accordance with the vision and mission of the grounds are still no customer complaints. Second, the quality of service KPPP Meulaboh also not yet maximal, the reason there are still many queues. Third; The responsiveness of KPPP Meulaboh is not good, the responsibility of KPPP Meulaboh still not maximal in giving the requirement for the taxpayer. Further Accountability KPPP Meulaboh give good results, because the responsibility is carried out according to the procedures of KPPP Meulaboh. Keywords: performance, Primary Tax Office Meulaboh, taxpayers

scholarly journals Analisis Kualitas Pelayanan dalam Pencatatan AK 1 dalam Memberikan Kepuasan kepada Masyarakat pada Dinas Transmigrasi dan Tenaga Kerja Kabupaten Aceh Singkil

2020 ◽  
Vol 2 (1) ◽  
pp. 48-58
Author(s):  
Rizky Wiryadi ◽  
Marlon Sihombing ◽  
Isnaini Isnaini
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Human Resources ◽  
Research Method ◽  
Budget Allocation ◽  
Job Seekers ◽  
Descriptive Data ◽  
Research Site

As well as Factors that influence Service Quality in Recording AK I for job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. With the aim of this research is to find out the quality of service for recording I AK seen from Tangible (tangible) indicators, reliability (reliability), responsiviness (Assurance), Assurance (guarantee), and Emphaty (Empathy) in giving satisfaction to job seekers at the Transmigration and Manpower Agency Aceh Singkil Regency Work and Factors that Influence Service Quality in Recording AK I for job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. This research method uses descriptive qualitative research, to obtain an overview as the formulation of the existing problem and reveal the problem as it is in accordance with the existing reality through analysis of descriptive data from the results of interviews. The results of the study found several indicators of service quality that have not been well met, this was from the results of interviews and research observations at the research site. The reason is the lack of budget allocation and Allocation of Facilities and Infrastructure Supporting services from the Transmigration and Manpower Service to the Manpower sector which is responsible for the AK I. Recording service. Recommendations on the results of research are expected by the Transmigration and Manpower Service to establish AK I Registration Services Unit which has its own facilities and infrastructure. and fulfill human resources who are skilled in the field of services.

UPAYA PENINGKATAN KUALITAS PELAYANAN APARAT DESA KEPADA PUBLIK

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Nur Hidayati
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Public Service ◽  
Behavioral Change ◽  
Research Method ◽  
Educational Background ◽  
Mental Attitude ◽  
Training Service ◽  
And Training

Efforts to improve the quality of service village officials are needed, so that in carrying out the obligations as village officials can be optimal. The phenomenon that occurs there are still officials with a background of junior high education and less optimal in providing services. The research was conducted in Purwoasri village Purwoasri district Kediri, using qualitative research method that is trying to understand certain situation and background as it is, conducting interview with some informant. The result of the research shows that the quality of village officials in providing public services is not good, so it is necessary to improve the quality of service by improving work discipline, mental attitude and behavioral change, and the need for prerequisite standard for educational background for village officials and training service. Keywords: quality, public service, village officials.

scholarly journals Upaya Peningkatan Profesionalisme Karyawan Untuk Meningkatkan Kualitas Pelayanan Karyawan Abadi Hotel Jogja

2018 ◽  
Vol 9 (1) ◽  
Author(s):  
Heni Widyaningsih
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Research Method ◽  
Action Plan ◽  
Global Competition ◽  
Hotel Management ◽  
Standard Operating ◽  
Improve Service Quality

Abstract: In the midst of today's global competition it is important for every hotel employee to improve service in order to compete with other hotels. What the hotel management needs to do now is improve its quality through improving employee professionalism to make guests feel satisfied and loyal. Profession which is currently encouraged by Kemenpar in cooperation with Lembaga Sertifikasi Usaha (LSP) to conduct competency test, one of them is hotel. The formulation of the problem that can be drawn from this research is how to improve the professionalism of employees to improve service quality at Abadi Hotel Jogja. The purpose of this study is to find out how the efforts to increase the professionalism of employees to improve service quality at Abadi Hotel Jogja. The research method used in this research is descriptive qualitative research method. Efforts to increase the professionalism of employees in Abadi Hotel Jogja is by providing scholarships for education, training, application of Standard Operating Procedures (SOP) and action plan, and certification of competence for employees. Keywords: Employee Professionalism, Quality of Service, Hotel Abstrak: Di tengah kompetisi global saat ini penting bagi setiap karyawan hotel untuk meningkatkan pelayanan agar dapat bersaing dengan hotel lainnya. Apa yang perlu dilakukan oleh manajemen hotel saat ini adalah meningkatkan kualitasnya melalui upaya meningkatkan profesionalisme karyawan agar tamu merasa puas dan loyal. Profesi yang saat ini digenjot oleh Kemenpar bekerjasama dengan Lembaga Sertifikasi Profesi (LSP) untuk melakukan uji kompetensi, salah satunya adalah hotel. Rumusan masalah yang dapat ditarik dari penelitian ini adalah bagaimana upaya peningkatan profesionalisme karyawan untuk meningkatkan kualitas pelayanan di Abadi Hotel Jogja. Tujuan peneltian ini adalah untuk mengetahui bagaimana upaya peningkatan profesionalisme karyawan untuk meningkatkan kualitas pelayanan di Abadi Hotel Jogja. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian deskriptif kualitatif. Upaya peningkatan profesionalisme Karyawan di Abadi Hotel Jogja adalah dengan pemberian beasiswa pendidikan, mengadakan pelatihan, penerapan Standar Operasional Prosedur (SOP) dan action plan, serta sertifikasi kompetensi bagi karyawan. Kata Kunci: Profesionalisme Karyawan, Kualitas Pelayanan, Hotel

scholarly journals Persepsi Pelaku Usaha Mikro Kecil Menengah terhadap Kualitas Pelayanan Publik di Dinas Koperasi Kota Medan

2020 ◽  
Vol 2 (1) ◽  
pp. 79-88
Author(s):  
Adelia Rahmi Harahap ◽  
Nina Siti Salmaniah Siregar ◽  
Abdul Kadir
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Research Method ◽  
Administrative Reform ◽  
Information Board ◽  
Bureaucratic Reform ◽  
The City

This research was conducted in the field of UKM Empowerment of the Medan City Cooperative UKM Office, with the aim to determine the perceptions of Micro Business Actors on the quality of service in the field of UKM Empowerment of the Medan City Cooperative Office, to find out the factors that influence the quality of public services in the Field of UKM Empowerment of the Cooperative Office Medan City UKM. The research method used is a descriptive qualitative research method, with data collection techniques of observation, interviews and documentation. From the results of research by interviewing a number of SMEs, it is known that the perception of Micro Business Actors about the services of the Field of UKM Empowerment of the City of Medan SME Cooperative Office as a whole is satisfying. The theory used is a theory according to Zeithhaml, Pasuraman and Berry about the dimensions of service quality. The factors that affect service quality using indicators include: requirements, service time, costs / tariffs, implementing competencies and implementing behavior contained in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 16 of 2014 and adjusted based on the theories of Zeithhaml, Pasuraman and Berry. Regarding facilities and infrastructure, the Medan City Cooperative Office has not yet created an information board that contains information on technical or administrative requirements, so Business Actors can find out.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

2016 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Masrukin Masrukin ◽  
Hermanto Hermanto
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Error Rate ◽  
Research Method ◽  
Statistical Test ◽  
Quality Factors ◽  
Public Companies ◽  
Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

PENGARUH NILAI PELANGGAN, INOVASI PRODUK DAN KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK MUAMALAT INDONESIA CABANG MADIUN

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Binti Mutafarida
Keyword(s):  
Quality Of Service ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Product Innovation ◽  
Customer Value ◽  
Research Method ◽  
Sampling Method ◽  
Descriptive Research ◽  
Independent Variable

The development of sharia banking in Indonesia very rapidly grow up preceded by Bank Muamalat Indonesia and in 2013 ranked as the bank with the highest loyalty and the best among other sharia banking nationally. Bank Muamalat Indonesia branch of Madiun is one of the first branch in Madiun and currently has many competitors from other sharia banking. Based on this background, in this study take what factors affect the size of customer loyalty Bank Muamalat Indonesia branch of Madiun. Based on the result of research, it is found that the level of loyalty of customer of Bank Muamalat of Madiun branch is mostly influenced by product innovation with value of t test value obtained by t-count 2,493, while second factor is influenced by service quality with result of tcount 2,268. So the least influenced factor by the value of the customer is with value of 2.217. This research is a descriptive research method and associative / relationship, this matter to know the value of independent variable. While population of this research is funding customer of Bank Muamalat Indonesia branch of Madiun with amount of 22.196 customer by taking data using random sampling method as much as 108 customer. Keyword: Customer Value, Product Innovation AND Quality Of Service

The Relationship of Music-Sound, Technology and Internet

2020 ◽  
Vol 1 (1) ◽  
pp. 160-169
Author(s):  
Clemens Felix Setiyawan ◽  
Dyah Murwaningrum
Keyword(s):  
Qualitative Research ◽  
Research Method ◽  
Music Technology ◽  
The Internet ◽  
Young Generation ◽  
Participant Observer ◽  
Relationship Of ◽  
The Relationship ◽  
Sound Technology

Nowadays, music creation, collaboration, and publication are easier because of technology. Most young generations have sent music data, made, sold, bought music files on the internet. This changed music processes certainly resulted in different outcomes. Listening and creating music by new means, can change music itself. Technology has simplified tools, and the internet has simplified the distance. But new problems and questions have been found. How were the internet and technology influenced the quality of music, music creator, music appreciator and the form of music. The aims of this research to determine the relationship between music, technology, and the internet, through behavior of the young generation. This study was qualitative research that used observations and unstructured interviews. In subsequent observations, participant-observer was chosen as an advanced research method to better understand existing phenomena. The result of observations and interviews were interpreted, then presented descriptively. This research used theory by Don Ihde that technology has three characteristics (1) material (2) used (3)relationship of human and tools. The result of this research is internet influenced music quality and human appreciation. Technology changed the way humans create music.

scholarly journals ANALISIS RESPON MAHASISWAPGSD DALAM MENYELESAIKAN SOAL IPABERDASARKAN STRUCTURE OF OBSERVED LEARNING OUTCOME TAXONOMY DITINJAU DARI MOTIVASI BELAJAR

2017 ◽  
Vol 1 (2) ◽  
Author(s):  
Siti Fatimah
Keyword(s):  
Qualitative Research ◽  
Problem Solving ◽  
Research Method ◽  
Learning Outcome ◽  
Data Sources ◽  
Motivation To Learn ◽  
Solo Taxonomy ◽  
High Category ◽  
Abstract Level

SOLO Taxonomy is one of the frameworks used in analyzing the quality of responses in problem solving. This research aim to analyze the student’s responses level in doing problem solving item based on SOLO Taxonomy overviewed from motivation to learn. The research method used in this study was a qualitative research with the data sources of this study were 75 students period 2016/2017. The results of the study showed that student’s responses in doing problem solving wave concept at prestructural level is 62,17%, Unistructural Level is 27,63%, Multistructural level is 58,22%, Relasional level is 48,50%, and Extended Abstract level is 37,82%; Motivation to learn’s student high category are better at responding to answer item based SOLO Taxonomy than motivation to learn’s students low category.Keywords: Student’s reponses; SOLO Taxonomy; Motivation to Learn

scholarly journals PUBLIC PERCEPTION OF IMMIGRATION CONTENT ON SOCIAL MEDIA INSTAGRAM AT THE TPI EAST JAKARTA CLASS I IMMIGRATION OFFICE

2019 ◽  
Vol 1 (2) ◽  
pp. 81-92
Author(s):  
Muhammad Aditya Majdi
Keyword(s):  
Qualitative Research ◽  
Social Media ◽  
Research Method ◽  
Public Perception ◽  
Public Perceptions ◽  
Class I ◽  
Learning Material ◽  
Quality Of Information ◽  
The Public

Public perception of immigration content at the TPI East Jakarta Class I Immigration Office is very important in determining the quality of information and understanding of immigration provided to the public by focusing on social media Instagram. With some literacy regarding public perceptions it can produce a public view of immigration content that has been disseminated through social media Instagram TPI Class I Immigration Office, East Jakarta. This can be used as study and learning material in seeing some of the shortcomings that must be addressed by the TPI East Jakarta Class I Immigration Office regarding public perceptions of immigration content. With the descriptive qualitative research method, it explains that there are still gaps or shortcomings of immigration content disseminated through social media Instagram TPI Class I Immigration Office, East Jakarta. So it is very necessary to make several further research studies related to public perceptions of immigration content so as to harmonize understanding between the information provider and the recipient of the information.  

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