The Impact of Social Networking on Customer Loyalty in an Emerging E-Market Context

The aim of this study was to understand the impact of social networking on customer loyalty from the customers’ perspective in an emerging e-market such as Pakistan, where social media penetration is still at an early stage, but is growing rapidly. The planned sample size is 100 respondents. The primary data were collected by distributing questionnaires among general public in Lahore, Pakistan from December 2016 to January 2017. The data collected were analysed using cross tabs in SPSS. The secondary data collected by analysing literature in the libraries, online journals, and published papers. Seventy four percent of the respondents agreed that website interface was of utmost importance, followed by sixty-seven percent saying that convenience of online shopping and the availability of product information are also of great importance. The findings suggest that social networking does influence the customer loyalty greatly.

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Consumer attitude towards Eco-friendly products

Restaurant Business ◽

10.26643/rb.v118i6.8007 ◽

2019 ◽

Vol 118 (6) ◽

pp. 163-170

Author(s):

M. Amarnath ◽

PS. Nagarajan

Keyword(s):

Social Media ◽

Social Networking ◽

Electronic Communication ◽

Secondary Data ◽

Primary Data ◽

Consumer Attitude ◽

Purchase Decisions ◽

Market Place ◽

The Right ◽

The Impact

The purchaser mindfulness and inspiration kept on driving change in the market place, strikingly through the presentation of more eco- friendly products. This study deals with eco-friendly products and its impact on social media. In this scenario social media had emerged as a platform of electronic communication through sharing of knowledge, ideas and user generated contents through networking and blogging. It tries to assess how different level of perceived feeling from usage influence the impact of advertisements through social media, blogs, peer opinion via social networking and products update towards making green purchase decisions of the consumers. With respect to this, buyers are assuming liability and doing the right things. Customer frame of mind and inspiration keep on driving change in market place, outstandingly through the presentation of more eco- friendly products. This paper analyses the consumer attitude towards eco-friendly products both directly and indirectly. In this paper both primary and secondary data were collected. Structured questionnaires were used to collect primary data from the consumers through questionnaires. The secondary data was collected from website and reports. For statistical analyses, SPSS used and Statistical tools like (i.e.) percentage analysis, ANOVA, Correlation and ‘z’ test were applied. The findings were based on the Research hypothesis, demographic profile and various dimensions of consumer attitude towards eco-friendly products. Suggestions and Conclusion are based on these findings.

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PENGARUH PELATIHAN, KOMPETENSI, MOTIVASI DAN KEPEMIMPINAN TERHADAP KINERJA PEGAWAI DENGAN PENDIDIKAN SEBAGAI PEMODERATOR PADA BALAI PENDIDIKAN DAN PELATIHAN APARATUR KEMENTERIAN KELAUTAN DAN PERIKANAN

Eqien: Jurnal Ekonomi dan Bisnis ◽

10.34308/eqien.v5i2.59 ◽

2018 ◽

Vol 5 (2) ◽

pp. 37-49

Author(s):

Wahyu Yulianto

Keyword(s):

Job Satisfaction ◽

Performance Appraisal ◽

Structural Equation ◽

Secondary Data ◽

Primary Data ◽

Equation Modeling ◽

Training Centre ◽

Competence Motivation ◽

The Impact ◽

Mediator Variable

The study purpose is to analyse the impact of training, competence, motivation and leadership towards performance either directly or through job satisfaction as a mediator variable. As many as 55 staff are considered as respondents in this research, and census method is used as the sampling method. Primary data in this study were collected through questionnaires and analyzed using Likert Scale. Secondary data are obtained from the organization structure Sukamandi Apparatus Training Centre (BDA), performance appraisal, staff attendance, information system and personnel management. Structural Equation Modeling Analisis of Moment Structures (SEM-AMOS) is used to process and analyze data. This study shows staff with high education, competence and leadership have a significant effect on performance, While the job satisfaction is significant in mediating the influence of training, competence and leadership on performance. Next on the employee with low education, training, competence, motivation and leadership have a significant influence on performance, while job satisfaction is significant in mediating the effect of competence and leadership on staff performance. Keywords: training, competence, motivation, leadership, job satisfaction, performance

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PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN ALUMUNIUM

Jurnal Manajemen Bisnis Krisnadwipayana ◽

10.35137/jmbk.v7i2.291 ◽

2019 ◽

Vol 7 (2) ◽

Author(s):

Widodo Widodo ◽

Marshelly Chandra Kumala

Keyword(s):

Data Collection ◽

Product Quality ◽

Customer Loyalty ◽

Significant Influence ◽

Secondary Data ◽

Primary Data ◽

Research Results ◽

Is Research ◽

Quality Of Products

<em>The objective of this is research was conducted to find out how the influence of the price and quality of products against customer loyalty at PT. Alakasa Extrusindo Jakarta. This research was conducted in Alakasa Extrusindo PT by doing data collection, through the primary data and secondary data. The research results showed that the simultaneous price variables and product quality has a positive and significant effect against the variable customer loyalty. partially showed that price variables has a positive and significant influence towards customer loyalty. And partially showed that product quality variables has a positive and significant influence towards customer loyalty</em>

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The Impact of Dynamic Capabilities on Sustainable Competitive Advantage in the Pharmaceutical Sector in Egypt

Business and Management Research ◽

10.5430/bmr.v6n2p1 ◽

2017 ◽

Vol 6 (2) ◽

pp. 1

Author(s):

Albert Naiem Naguib ◽

Eahab Elsaid ◽

Abdel Moneim Elsaid

Keyword(s):

Competitive Advantage ◽

Dynamic Capabilities ◽

Secondary Data ◽

Primary Data ◽

Sustainable Competitive Advantage ◽

Firm Characteristics ◽

Pharmaceutical Sector ◽

Chi Square ◽

Pharmaceutical Firms ◽

The Impact

This study examines the relationship between dynamic capabilities (experience, routine, skills, firm characteristics, knowledge and technology) and competitive advantage sustainability in the Egyptian pharmaceutical sector. The data was collected using primary and secondary data sources. Primary data was collected from questionnaires distributed to 160 top managers in 20 pharmaceutical firms. The secondary data about pharmaceutical firms like rankings, revenues and market share was collected from external sources such as Intercontinental Marketing Service (IMS). The questionnaires examine six independent variables based on a five-scale Likert scale. The methodology used in the study is non-probability sampling (judgmental sampling), Cronbach’s alpha reliability coefficient and Chi-square tests. The results support the notion that there is a significant relationship between four of the six dynamic capabilities (experience, skills, firm characteristics and knowledge) and the competitive advantage sustainability for pharmaceutical firms in Egypt. Designing the questionnaire and formulating the questions to target the required field was challenging, given that the topic is dynamic and the business scene in Egypt has witnessed drastic political changes since January 2011. The study should assist pharmaceutical companies in Egypt in directing their investments properly and in determining the weaknesses in their dynamic capabilities that need to be addressed.

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Analysis of Bio-Risk Management System Implementation in Indonesian Higher Education Laboratory

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph18105076 ◽

2021 ◽

Vol 18 (10) ◽

pp. 5076

Author(s):

Anom Bowolaksono ◽

Fatma Lestari ◽

Saraswati Andani Satyawardhani ◽

Abdul Kadir ◽

Cynthia Febrina Maharani ◽

...

Keyword(s):

Higher Education ◽

Risk Management ◽

Management System ◽

Gap Analysis ◽

Secondary Data ◽

Education Institution ◽

Management Systems ◽

Primary Data ◽

Risk Management System ◽

The Impact

Developing countries face various challenges in implementing bio-risk management systems in the laboratory. In addition, educational settings are considered as workplaces with biohazard risks. Every activity in a laboratory facility carries many potential hazards that can impact human health and the environment and may cause laboratory incidents, including Laboratory Acquired Infections (LAIs). In an effort to minimize the impact and occurrence of these incidents, it is necessary to evaluate the implementation of a bio-risk management system in every activity that involves handling biological agents. This study was conducted in an Indonesian higher-education institution, herein coded as University Y. This is a descriptive, semi-quantitative study aimed at analysing and evaluating the implementation of the bio-risk management systems used in laboratories by analysing the achievements obtained by each laboratory. The study used primary data that were collected using a checklist which referred to ISO 35001: 2019 on Laboratory Bio-risk Management. The checklist consisted of 202 items forming seven main elements. In addition, secondary data obtained from literature and document review were also used. The results show that out of 11 laboratories examined, only 2 laboratories met 50% of the requirements, which were Laboratory A and B, achieving good performance. Regarding the clauses of standards, a gap analysis identified leadership, performance evaluation, and support as elements with the lowest achievement. Therefore, corrective action should be developed by enhancing the commitment from management as well as improving documentation, policy, education and training.

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Customer Satisfaction and Customer Loyalty: Leading Super Markets in Jaffna District, Sri Lanka

Business Management and Strategy ◽

10.5296/bms.v8i2.12159 ◽

2017 ◽

Vol 8 (2) ◽

pp. 67

Author(s):

Kumaradeepan V. ◽

Pathmini, M G S

Keyword(s):

Social Sciences ◽

Regression Analysis ◽

Sri Lanka ◽

Customer Satisfaction ◽

Customer Loyalty ◽

Random Sampling ◽

Quantitative Method ◽

Sampling Technique ◽

Primary Data ◽

The Impact

The topic of the research is Customer Satisfaction (CS) and Customer Loyalty (CL); special reference to the leading supermarkets in Jaffna. The objective of the research is to identify the impact of Customer Satisfaction on Customer Loyalty of leading Supermarkets in Jaffna, Sri Lanka. The research is simply deductive approach to find out the impact between Customer satisfaction and Customer loyalty. Quantitative method is available based on primary data. At present there are 08 numbers of supermarkets functioning in Jaffna district and popular three were selected. Random sampling technique is used to collect the data from customers of supermarkets in selected area. The analysis is carried out using a sample of 240 customers in Jaffna and only 218 were taken to analyze. ‘Statistical Package for Social Sciences’ (SPSS) 22.0 version was used in order to analyze the data. Correlation was used to find the connection between Customer Satisfaction and Customer Loyalty. Also Regression analysis is used to predict the value of a variable based on the value of two or more other variables. Also found that about 40 percent connection between Customer Satisfaction and Customer Loyalty and also found around 16% affect by Customer satisfaction to Customer loyalty.

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ANALISIS PANEL ATAS PENGARUH EKONOMI DAN SOSIAL MASYARAKAT TERHADAP KEMANDIRIAN FISKAL PEMERINTAH KABUPATEN/KOTA DI SULAWESI UTARA

GOING CONCERN : JURNAL RISET AKUNTANSI ◽

10.32400/gc.9.4.6365.2014 ◽

2014 ◽

Vol 9 (4) ◽

Author(s):

Herman Karamoy ◽

Agus Tony Poputra

Keyword(s):

Secondary Data ◽

Economic Factor ◽

Primary Data ◽

Social Variables ◽

Small Cities ◽

Tax Base ◽

Human Resource Capacity ◽

North Sulawesi ◽

The Impact ◽

Positive Effect

This paper analyzes the impact of economic and social variables on fiscal independence of district government in Province of North Sulawesi. Scope of research includes all districts in 2009-2012. To analyze secondary data, we utilize the Pooled EGLS (Cross-section random effects) method. This research not only use secondary data, but also primary data. The primary data are used to get deep picture about factors that lower fiscal dependence of districts in North Sulawesi. Those data are collected by interview to parties related to generate own resource revenues and by focus discussion group with academicians. This research finds that economic development and population in districts of North Sulawesi do not affect on fiscal independence. Otherwise, only variable human development index has significantly positive effect on fiscal independence. These findings are supported by primary data which show that: (1) most activities of dominant economic factor of those districts, except Manado and Bitung, namely agriculture, are not tax or surcharge objects; (2) types of local government tax have small tax base for districts and varies between dictricts that have big cities and small cities; (3) low of human resource capacity and creativity to generate own source revenues effectively and efficiently; and (4) low of taxpayers compliance.

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The Giving Of Disciplinary Penalty of Civil Servants Based On Government Regulation Number 53 of 2010 in Governments of Demak Regency

Jurnal Daulat Hukum ◽

10.30659/jdh.v2i4.8239 ◽

2020 ◽

Vol 2 (4) ◽

pp. 443

Author(s):

Muhammad Adib ◽

Sri Kusriyah Kusriyah ◽

Siti Rodhiyah Dwi Istinah

Keyword(s):

Government Regulation ◽

Positive Impact ◽

Secondary Data ◽

Civil Servant ◽

Civil Servants ◽

Disciplinary Action ◽

Primary Data ◽

Immediate Supervisor ◽

The Government ◽

The Impact

Government Regulation No. 53 of 2010 regarding the discipline of the Civil Servant loading obligations, prohibitions, and disciplinary action which could be taken to the Civil Servant who has been convicted of the offense, is intended to foster a Civil Servant who has committed an offense, the form of disciplinary punishment is mild, moderate, and weight. Disciplinary punishment for the Civil Servant under Government Regulation No. 53 of 2010 Concerning the Discipline of Civil Servants. The formulation of this journal issue contains about how the process of disciplinary punishment, and constraints and efforts to overcome the impact of the Civil Servant disciplinary punishment in Government of Demak regency. The approach used in this study is a sociological juridical approach or juridical empirical, that is an approach that examines secondary data first and then proceed to conduct research in the field of primary data normative. The process of giving disciplinary sanctions for State Civil Apparatus in Government of Demak regency begins with the examination conducted by the immediate supervisor referred to in the legislation governing the authority of appointment, transfer and dismissal of civil servants. The results showed that in general the process of sanctioning / disciplinary punishment of civil servants in the Government of Demak be said to be good and there have been compliance with the existing regulations / applied in Government Regulation No. 53 of 2010, although it encountered the competent authorities judge still apply tolerance against the employee, but also a positive impact among their deterrent good not to repeat the same offense or one level higher than before either the Civil Servant concerned or the other. Obstacles in carrying out disciplinary punishment in Government of Demak regency environment is still low awareness of employees to do and be disciplined in performing the tasks for instance delays incoming work, lack of regulatory discipline, lack of supervision system and any violations of employee discipline. There must be constraints to overcome need for cooperation with other stakeholders comprising Inspectorate, BKPP, and the immediate superior civil servants in this way can be mutually reinforcing mutual communication, consultation, coordination so that if later there is a problem in the future could be accounted for.Keywords: Delivery of Disciplinary Sanctions; Civil Servant; Government Regulation No. 53 of 2010.

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Community Adaptation Model of Food Security Due to Global Warming in Kulon Progo

10.31227/osf.io/d6jsv ◽

2017 ◽

Author(s):

Sri Rum Giyarsih

Keyword(s):

Climate Change ◽

Global Warming ◽

Food Security ◽

Survey Methods ◽

Secondary Data ◽

Primary Data ◽

Structured Interviews ◽

Intergovernmental Panel ◽

Average Temperature ◽

The Impact

Global warming is the increase in the average temperature of the Earth’s surface. According to the IPCC (Intergovernmental Panel on Climate Change) average temperature of the Earth’s surface was global warming is the increase in the average temperature of the 0.74 ± 0.18 0C (1.33 ± 0.32 F) over the last hundred years. The impact of rising temperatures is the climate change effect on agricultural production. If the community does not craft made adaptation to global warming will have an impact on food security. This research aims to know the society’s adaptation to food security as a result of global warming and to know the influence of global warming on food security. The research was carried out based on survey methods. The influence of global warming on food security is identified with a share of household food expenditure and the identification of rainfall. Sampling was done by random sampling. The Data used are the primary and secondary data. Primary Data obtained through structured interviews and depth interview using a questionnaire while the secondary data retrieved from publication data of the Central Bureau Statistics B(BPS), Department of Agriculture and Climatology Meteorology and Geophysics (BMKG). The expected results of the study is to know variations of food security due to global warming in Kulon Progo Regency. Comprehensive knowledge through community participation and related Government increased food security that is used as the basis for drafting the model society’s adaptation to the impacts of global warming.

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Policy Implementation on Establishment and Management of Village-Owned Enterprises in Indonesia

Society ◽

10.33019/society.v9i1.295 ◽

2021 ◽

Vol 9 (1) ◽

pp. 187-204

Author(s):

Andy Alfatih ◽

Diana Dewi Sartika ◽

Dyah Hapsari Eko Nueraheni

Keyword(s):

Policy Implementation ◽

Field Observation ◽

Research Method ◽

Descriptive Analysis ◽

Secondary Data ◽

Sample Survey ◽

Primary Data ◽

The Impact

One of the efforts to obtain and increase village revenue was by running a business through a village-owned enterprise (VOEs). A policy was needed for utilizing village resources in establishing a village-owned enterprise. The Musi Rawas Regency Government had made a policy, namely Musi Rawas Regency Regional Regulation Number 10 of 2013, concerning Guidelines for the Establishment and Management of Village-Owned Enterprises (VOEs). Villages of Musi Rawas Regency had implemented this regulation. This research aimed to evaluate the implementation of this regional regulation. This research method is descriptive quantitative comprises a sample survey and descriptive analysis indicators resulting from the sample survey. The population of this research was 174 Village-Owned Enterprises (VOEs/BUMDes) in Musi Rawas Regency. At the same time, the sample was 64 VOEs which was taken by referring to the Slovin formula. There were primary data and secondary ones. Primary data came mainly from the questionnaire and field observation. Meanwhile, secondary data were sourced from documents, such as archives and reports. Data were analyzed by descriptive technique. The descriptive technique was done by displaying data, assessing them, delivering argument, quoting theory for justification and confirmation, and concluding. Implementing the Regional Regulation concerning Guidelines for the Establishment and Management of Village-Owned Enterprises (VOEs) was successful. This could be seen from several indicators, refers to Ripley & Franklin (1986), namely: 1) There existed compliance of policy implementers towards the content of the regional regulation. The degree of compliance was high and was in a good category. 2) The establishment and management of VOEs (the smoothness of routine functions) were also high and classified as good, and 3) The performance of the management of VOEs was also good. The impact of policy implementation (regional regulation of Musi Rawas Regency) was positive (good).

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