scholarly journals PELAKSANAAN PRINSIP-PRINSIP GOOD GOVENANCE DALAM MENINGKATKAN KUALITAS PELAYANAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BEKASI

2019 ◽  
Vol 3 (1) ◽  
pp. 92-112
Author(s):  
Andreas Noviyanto ◽  
Titin Rohayatin ◽  
Lukman Munawar Fauzi
Keyword(s):  
Data Collection ◽  
Public Services ◽  
Good Governance ◽  
Qualitative Approach ◽  
Observation Data ◽  
The Public ◽  
Civil Registration ◽  
Service Completion ◽  
Descriptive Method ◽  
Registration Service

The implementation of public services at the Department of Population and Civil Registration of Bekasi Regency has not been optimal. If public services in the Department of Population and Civil Registration are seen from the implementation of the principles of Good Governance, such as aspects of accountability, transparency, and participation, they are still not optimal. This study uses a descriptive method with a qualitative approach. Observation data collection techniques and interviews with several informants related to research. The results of the study, which led to the implementation of the principles of Good Governance in population administration services at the Population and Civil Registration Service, have not run optimally, judging from the accountability of the mismatch between implementation and operational standards (SOP), as well as unclear service completion, not timely in providing services to the community. When viewed from the transparency aspect of the lack of availability regarding population administration services, the Department of Population and Civil Registration has not maximally used the official website in providing information to the public. And from the last aspect, namely participation, the community has not been fully involved in providing criticism and suggestions and the community is not involved in evaluating services. Keywords: Good Governance Principles, Accountability, Transparency, Participation, Population Administration Services

scholarly journals Mind Covid, Remember Mask" To Reduce Corona Spreading (A Case Study In The Johan Pahlawan Sub-District, Meulaboh City, West Aceh)

2021 ◽  
Vol 2 (3) ◽  
pp. 786-790
Author(s):  
Musliyadi ◽  
Irmayanti
Keyword(s):  
Data Collection ◽  
Task Force ◽  
Qualitative Approach ◽  
Protective Equipment ◽  
Government Officials ◽  
The Public ◽  
Daily Record ◽  
Descriptive Method ◽  
Very High

The coronavirus spread has been the main issue among Acehnese people since it occurred.  Every day, people get infected; some people also are starting to recover from the coronavirus. The governments have been working to reduce the risked people and infected victims by providing various personal protective equipment and educating the public about the virus and its threats. Those all require society to obey them, such as wearing masks to avoid being infected or transmit to other people. Until now, the spread of the coronavirus is also very high trending. The Covid-19 task force in Jakarta on February 16th, 2021  recorded that the ratio of coronavirus cases has reached 38.34 percent. This figure shows the highest daily record since the pandemic took place. This study used a descriptive method with a qualitative approach. Data collection was performed by interviewing several communities in the Johan Pahlawan sub-district, monitoring and observing in the field, and reading relevant sources. The study found a low level of community compliance with health protocols. The use of masks is still very lacking; people only wear masks when raids are carried out on the streets by joint government officials

scholarly journals APPLICATION OF GOOD GOVERNACE DISTRICT GOVERNMENT IN RASAU JAYA SUB-DISTRICT KUBU RAYA DISTRICT

2017 ◽  
Vol 4 (1) ◽  
pp. 38-45
Author(s):  
Bima Sujendra
Keyword(s):  
Rule Of Law ◽  
Public Services ◽  
Good Governance ◽  
Qualitative Approach ◽  
Government Officials ◽  
District Office ◽  
The Rule Of Law ◽  
The Public ◽  
District Government ◽  
Work Done

Applications Good Governace District Government Rasau In District Kubu Raya Jaya selected researchers are encouraged by the phenomenon is still not maximal implementation of good governance in Sub Rasau Jaya, it's still not expected because of the implementation of the principles of good governance right. To that end, the general problem of research formulated: "How Good Governace District Government Applications In District Rasau Jaya Kubu Raya". The study design used a qualitative approach. The results showed that in general the public services that promote the principles of Good Governance in Sub Rasau Kubu Raya have been implemented, although not yet fully maximized. The principle of participation as one of the principles of good governance is still visible not optimal, it's like what was said by the employees of the district office "people are less active in following the activities carried out by the district government, they tend to be busy farming". In the principle of the Rule of Law (Rule of Law) is still discrimination between Kecamtan government officials with an acquaintance. Principle responsive (responsiveness) in the implementation of public services, it is seen still lambanya work done by the sub-district employees in service delivery.

scholarly journals QUALITY OF IMPLEMENTATION OF PUBLIC SERVICES IN THE PUBLIC SERVICE MALL (MPP) IN SUMEDANG DISTRICT

2020 ◽  
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Qualitative Approach ◽  
Problem Analysis ◽  
The Public ◽  
District Government ◽  
Descriptive Method

This study is to examine Describe and analyze the quality of the implementation of public services by the district government in public services through the Public Service Mall (MPP) in the Sumedang patent district. Seeing the supporting factors and servants in the process of public service that refers to KememPan number 31 of 2019 there are still not many maximums from the start of the regent's regulations that have not yet come out even though the service has begun to run, this study will analyze how public services should be carried out in the process of implementing the pub service system lik through the Mall Public Services (MPP) in Sumedang Regency. The method used in the activity is a descriptive method through a qualitative approach. With this method and approach, it is expected to be able to describe various problems in their entirety and comprehensively, so that the results of the problem analysis can be used as a basis for understanding phenomena and giving birth to a concept of the quality of public service delivery in Sumedang Regency

scholarly journals PENGELOLAAN PENGADUAN MASYARAKAT KOTA BEKASI (BEKASI CITY PUBLIC COMPLAINTS MANAGEMENT )

1969 ◽  
Vol 10 (3) ◽  
Author(s):  
Witra Apdhi Yohanitas dan Teguh Henry Prayitno
Keyword(s):  
Local Government ◽  
Public Services ◽  
Good Governance ◽  
Management Model ◽  
The Public ◽  
Government Services ◽  
The Government ◽  
The Right ◽  
The City ◽  
Descriptive Method

One manifestation of good governance is the availability of infrastructure that providing information and take into account of people's expectations, so that it can be used to improvethe performance of government services. Basically, public has the right to use the complaints media if the performance of the government is not in line with public prospects. By giving an example of complaints managements and policiesthat are applied in the city of Bekasi as a benchmark that can be copied or replicated in other agencies. This study utilize exploratory descriptive method that link with regulationin order to explain the complaint in a straightforward and structured. Bekasi city has packed a system of provision of information and public complaints by utilizing technology which is the website and the SMS center. In addition, to support the success of the public services, Bekasi provides clear rules related to the provision of information and public complaints, and organizingtransparency complaint data and simple management. Model that performed by Bekasi Local Government is quite simple, therefore it can be duplicated/ replicated in other local governments.Keywords: complaint management, Bekasi City, website, sms center, community expectationsSalah satu wujud pemerintahan yang baik adalah tersedianya sarana dan prasarana untuk pemberian informasi, mendengar dan memperhatikan harapan masyarakatsehingga dapat menjadi perbaikan pelayanan dan kinerja pemerintah.Masyarakat berhak menggunakan media pengaduan jika kinerja pemerintah tidak sesuai dengan harapannya. Pemberian contoh pola pengaduan yang diterapkan di kota Bekasi dan memberikan beberapa contoh kebijakan yang ditempuh agar pengelolaan pengaduan yang diterapkan dapat berjalan sesuai dengan yang diinginkan diharapkan pengelolaan pengaduan kota Bekasi dapat menjadi pembanding yang dapat dicontoh atau direplikasi instansi lain.Melalui Metode deskriptif eksploratifterhadap peraturan dipilih untuk menjelaskan pengaduan secara lugas dan terstruktur. Kota Bekasi telah mengemas suatu sistem pelayanan penyediaan informasi dan pengaduan masyarakat dengan memanfaatkan sarana teknologi yaitu situs web dan sms center.Selain itu, untuk menunjang keberhasilan pelayanannya, kota Bekasi memberikan aturan yang jelas terkait pemberian informasi dan pengaduan masyarakat, dan melakukan transparansi data pengaduan serta manajemen yang sederhana. Model yang dilakukan cukup sederhana, maka pengelolaan pengaduan yang dilakukan oleh kota Bekasi dapat ditiru/ direplikasi didaerah lain.Kata Kunci: pengelolaan pengaduan, Kota Bekasi, situs web, sms center, harapan masyarakat

scholarly journals EVALUASI KEBIJAKAN KTP ELEKTRONIK (KTP-EL) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI

2019 ◽  
Vol 2 (2) ◽  
pp. 13-27
Author(s):  
Nadia Apriliani ◽  
Tuah Nur ◽  
Andi Mulyadi
Keyword(s):  
Data Collection ◽  
Policy Evaluation ◽  
Research Method ◽  
Qualitative Approach ◽  
Evaluation Theory ◽  
Civil Registration ◽  
Descriptive Method

Penelitian ini bertujuan untuk mengevaluasi kebijakan KTP Elektronik (KTP-el) di Dinas Kependudukan dan Pencatatan Sipil Kota Sukabumi. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif dengan teknik pengumpulan data berupa wawancara, observasi, dan studi dokumentasi. Penelitian ini menggunakan teori evaluasi kebijakan dari William N. Dunn yang terdiri dari enam variabel, yaitu efektivitas, efisiensi, kecukupan, perataan, responsivitas, dan perataan. Berdasarkan hasil penelitian diketahui bahwa evaluasi kebijakan KTP Elektronik (KTP-el) di Dinas Kependudukan dan Pencatatan Sipil Kota Sukabumi sudah berjalan dengan baik jika dilihat dari sisi efektivitas, perataan, responsivitas, dan ketepatan. Namun dari sisi efisiensi dan kecukupan belum berjalan dengan baik, hal ini menjadi penghambat keberhasilan dari pelaksanaan program KTP-el di Dinas Kependudukan dan Pencatatan Sipil Kota Sukabumi.   Abstract This study aims to evaluate the policy of Electronic KTP (KTP-el) in the Department of Population and Civil Registration of Sukabumi City. The research method used in this research is a descriptive method with a qualitative approach to data collection techniques in the form of interviews, observations, and documentation studies. This study uses the policy evaluation theory of William N. Dunn which consists of six variables, namely effectiveness, efficiency, adequacy, leveling, responsiveness, and leveling. Based on the results of the study note that the evaluation of the Electronic KTP (KTP-el) policy at the Department of Population and Civil Registration of Sukabumi City has been going well when viewed in terms of effectiveness, leveling, responsiveness, and accuracy. However, in terms of efficiency and adequacy, it has not gone well, this has become an obstacle to the success of the implementation of the KTP-el program at the Population and Civil Registration Office of Sukabumi City.

scholarly journals A Humanistic Approach of Public Services Implementation as an Effort to Achieve Good Governance

2020 ◽  
Vol 10 (2) ◽  
pp. 466
Author(s):  
Hendrawan Prasetyo
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Complete Information ◽  
Service Agency ◽  
The Public ◽  
Civil Registration ◽  
Humanistic Approach ◽  
Services Implementation ◽  
Public Service Agencies

This study aims to find out how public services are by using a humanistic approach organized by public service agencies as an effort to realize good governance. The public service agency under study was the Population and Civil Registry Office of Kebumen Regency. What is meant by the humanistic approach in the administration of public services in this research is the approach used in public services by prioritizing humanist/human values. This study uses a qualitative approach, which seeks to obtain as complete information as possible about public services carried out by the public service actors in the Population and Civil Registry Office of Kebumen Regency, which was explored through observation, documentation, and in-depth interviews with informants consisting of employees of the Population Service and Kebumen District Civil Registry and the public service users in the Population and Civil Registration Office of Kebumen Regency. In this study, writing is focused on issues relating to the delivery of public services using a humanistic approach for the realization of good governance. The humanistic approach in public services involves three aspects in the delivery of public services, namely the role of human resources shown through the attitude of the public service apparatus in serving the community, the process/mechanism/procedure of services carried out in the administration of public services, as well as facilities and infrastructure that support public services. Respect for humans is reflected in how the public service apparatus behaves towards the community they serve. The demand for good behavior which includes friendly, smiling, patient, empathy, and sympathy is an absolute thing in the Kebumen Regency's Population and Civil Registry Office in serving the community. Public services with a humanistic approach prioritize reciprocal communication between the public service apparatus and the people served.Keywords: good governance, humane, humanistic approach, public service.

scholarly journals Dinamika Penerapan Dimensi Akuntabilitas dalam Merespon PP No. 24 tahun 2018 Studi Komparasi di DPMPTSP Kabupaten Bandung dan Kota Bandung

2021 ◽  
Vol 24 (1) ◽  
pp. 24
Author(s):  
Joni Dawud ◽  
Deni Fauzi Ramdani ◽  
Rodlial Ramdhan Tackbir Abubakar
Keyword(s):  
Data Collection ◽  
Government Regulation ◽  
Public Services ◽  
Qualitative Approach ◽  
Data Collection Methods ◽  
One Stop ◽  
Depth Interviews ◽  
Descriptive Method ◽  
Investment Service ◽  
Collection Methods

 The presence of Government Regulation no. 24 of 2018 affects the accountability process in public services at the Investment Service and One Stop Integrated Service, Bandung Regency and Bandung City. Seeing the readiness of the regions in responding to central policies that must be implemented immediately by adjusting all applicable regulations. This study uses a descriptive method with a qualitative approach. The data collection methods used were observation and in-depth interviews. The result is that there is a dynamic in the application of accountability and requires a review of the implementation of central policies applied in the regions so that it is not counterproductive to the concept of decentralization.

scholarly journals PELAYANAN KTP ELEKTRONIK DI MASA PANDEMI COVID-19 PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BAUBAU

2021 ◽  
Vol 4 (1) ◽  
pp. 39
Author(s):  
Ahmad Farouq Mulku Zahari ◽  
Anis Ribcalia Septiana ◽  
Taslim Fait
Keyword(s):  
Service Delivery ◽  
Human Resources ◽  
Manufacturing Process ◽  
Public Services ◽  
Qualitative Approach ◽  
The Internet ◽  
Online Service ◽  
The Public ◽  
Civil Registration ◽  
Service Standards

The purpose of this research is to find out how the service for making electronic ID card during the Covid-19 pandemic at the Department of Population and Civil Registration of Baubau City, as well as what are the inhibiting and supporting factors in providing services to the community. This research uses a descriptive qualitative approach through literature studies. The results show that the Department of Population and Civil Registration of Baubau City has implemented public services according to service standards in making electronic ID card, where services are carried out online using the WhatsApp (WA) application via an Android phone, the public is also free of charge in the manufacturing process, providing facilities and adequate infrastructure in accordance with the Covid-19 health protocol, and placing competent officer to facilitate service delivery. The results of this study also reveal the factors that affect the service of making electronic ID cards at the Department of Population and Civil Registration of Baubau City, during the Covid-19 pandemic, namely: supporting factor where the tools available in providing services are adequate and the human resources competent in their field. Even though there are several technical obstacles, especially from the internet network, not all people have an Android phone and understand the mechanism of online service. 

Analisis Efektivitas Distribusi Zakat Produktif Dalam Meningkatkan Kesejahteraan Mustahik (Studi Kantor Cabang Rumah Zakat Sumatera Utara)

2019 ◽  
Vol 4 (1) ◽  
pp. 137
Author(s):  
Mulkan Syah Riza
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Qualitative Analysis ◽  
Field Research ◽  
Qualitative Approach ◽  
North Sumatra ◽  
Descriptive Method ◽  
Descriptive Qualitative

This study aims to explain how the distribution of productive zakat in the Rumah Zakat North Sumatra and how the effectiveness of productive zakat distribution in improving the welfare of mustahik in the Rumah Zakat North Sumatra. This study uses a qualitative approach with a type of descriptive method, which is a problem that guides researchers to explore and photograph situations that will be thoroughly investigated, broadly and deeply. Data collection techniques with field research, while the tools used are observation, interviews and documentation. Data analysis used is descriptive qualitative analysis. The results of this study inform that in distributing productive zakat funds, Rumah Zakat is in accordance with Law No. 23 of 2011 concerning Management of Zakat. The distribution of productive zakat carried out by the Rumah Zakat North Sumatra through the Senyum Mandiri Program to mustahik in Medan Helvetia Subdistrict has been effective, because it can improve the welfare of mustahik, this is evidenced by the income of eight of thirteen mustahik people in total, five people whose income is fixed and four out of eight people whose income has increased has reached the level of muzaki.

scholarly journals History, Stigma, and Adiluhung Values Reyog Obyog (Cultural Studies in Indonesia)

2021 ◽  
Vol 58 (2) ◽  
pp. 995-1002
Author(s):  
Rido Kurnianto, Nurul Iman, Sigit Dwi Laksana
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Qualitative Approach ◽  
Performance Model ◽  
Historical Aspect ◽  
Data Presentation ◽  
The Public ◽  
Analysis Technique ◽  
Depth Interviews

This study aims to describe Reyog Ponorogo from the historical aspect, the negative stigma that has accompanied its development, and local wisdom that spreads to all its components. This problem is studied using a qualitative approach. Data collection techniques using in-depth interviews with data collection tools is the researcher himself as a key instrument. The data analysis technique used in this research is descriptive analytical with the process of data reduction, data presentation, and conclusion drawing. The findings of this study are as follows; (1) Reyog Obyog is an important and inseparable part of Reyog Ponorogo. In fact, it is very possible that Reyog Obyog is the origin of the Reyog Ponorogo which has developed and is known to the public today; (2) Reyog Obyog performance model which tends to be free, not bound by standards, is performed in the audience and is predominantly filled with entertainment, in its development various negative stigmas have emerged in the community, namely eroticism, drunkenness, and mystical performance rituals; (3) The Reyog Obyog has a great value in the form of a noble life guidance which is strategic enough to be used as a medium for building civilization.

Sign in / Sign up

Export Citation Format

Share Document