scholarly journals Profiling of Universitas Ciputra Surabaya Student Satisfaction with Property Management Services

2021 ◽  
Vol 1 (2) ◽  
pp. 180-190
Author(s):  
Melissa Christina
Keyword(s):  
Student Satisfaction ◽  
Descriptive Statistics ◽  
Average Score ◽  
Property Management ◽  
Average Value ◽  
Five Factors ◽  
Level Of Satisfaction ◽  
Assurance Factor ◽  
Management Services

Increasing competition in service quality, universities must be responsive in providing services to students, because student satisfaction is the top priority for highest education. This study aims to see how much the average level of respondents to the quality of Universitas Ciputra Surabaya Property Management services. Measurements were made using the servqual instrument, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The analysis used in this research is descriptive statistics. The population in this study were active students at Universitas Ciputra Surabaya with a sample size of 186 people. Based on the results of the analysis that has been carried out, it is known that the level of satisfaction of the respondents with an overall average value is 3.97. And of the five factors used, only the Assurance factor gets an average score above 4, while the other four factors get an average score below 4 in the order Tangibles, Reliability, Responsiveness and Empathy as the factors with the lowest level of satisfaction.

scholarly journals PENERAPAN METODE TEBAK KATA PADA PEMBELAJARAN IPA UNTUK MENINGKATKAN HASIL BELAJAR SISWA KELAS V MADRASAH IBTIDAIYAH 43 BATULOTONG KECAMATAN LAROMPONG KABUPATEN LUWU

2019 ◽  
Vol 2 (1) ◽  
pp. 93-102
Author(s):  
Dian Fajriani
Keyword(s):  
Student Learning ◽  
Learning Outcomes ◽  
Science Learning ◽  
Research Result ◽  
Analysis Data ◽  
Student Learning Outcomes ◽  
Average Score ◽  
Average Value ◽  
Qualitative Descriptive

The focus of the problem in this research is the application of the method of word guessing and improvement of science learning outcomes in the human digestive organ material in grade V Madrasah Ibtidaiyah 43 Batulotong. Furthermore, this study aims to improve students' understanding in teaching subjects IPA Madrasah Ibtidaiyah 43 Batulotong so that the quality of learning can be achieved optimally. This research uses qualitative approach and quantitative approach with Classroom Action Research (CAR) which is designed through three cycles. The research data obtained were analyzed by using descriptive statistic formula (percentage) to express descriptively the research result. Furthermore, to discuss and explain the results of research that is qualitative descriptive techniques used data reduction analysis, data presentation, and conclusion. From the research results showed that in the pre cycle stage, the average value of student learning outcomes is 50.70. With a classical thoroughness of 7.69%. After implemented by applying the method of guessing words, in the first cycle, the average score of student learning outcomes is 63.92 with 39% complete classical learning. Furthermore, in cycle II with the average value of student learning outcomes is 88.62 with 79.16% classical learning completeness. Then, continued in cycle III with the average value of student learning outcomes is 90.42 with classical learning completeness 88.46%. Thus, students' learning outcomes on science lessons in grade V Madrasah Ibtidaiyah by applying the word guess method can increase in each cycle. Therefore, the method of word guessing should be used as a reference by teachers in science learning activities in SD / MI, especially in Madrasah Ibtidaiyah 43 Batulotong.

scholarly journals Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso

2021 ◽  
Vol 1 (4) ◽  
pp. 324-331
Author(s):  
Firrizqi Satria Wibawa ◽  
Nurul Qomariah ◽  
Yusron Rozzaid
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Kano Model ◽  
Average Value ◽  
Level Of Satisfaction ◽  
Research Show

This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, because the calculation is carried out using the Service Quality method, the results obtained are the average value of service quality, the average value of service quality for all dimensions of service quality is -4,967. On the other hand, for the Kano category is in the Indifferent category, which means that the attributes that are in the category of less attention by consumers, therefore the existence of these attributes does not affect the decrease or increase in the level of satisfaction of consumers. This category has no effect on consumer satisfaction with functional or dysfunctional services and goods.

scholarly journals Evaluation of the Effectiveness of Residential and Utilities Services Organizations in Volgograd Region

2020 ◽  
pp. 207-213
Author(s):  
Alexey Dmitriev ◽  
Alina Knippel
Keyword(s):  
Quality Of Services ◽  
Property Management ◽  
Public And Private ◽  
Non Profit ◽  
Funding Sources ◽  
Level Of Satisfaction ◽  
Volgograd Region ◽  
Housing Services ◽  
Utilities Services

The relevance of the study is determined by the implementation of housing reforms in Volgograd region and the need to assess their effectiveness. The object of the study is the public opinion about the current state of housing and communal services in Volgograd region. The purpose of the work is to identify the degree of satisfaction of citizens with tariffs and quality of services provided by property management companies. The methodology includes structural and statistical analysis as well as the synthesis of the results obtained from the formation of an objective and unambiguous assessment of the quality and tariffs of housing services in the region. The results obtained indicate a low level of satisfaction with the services of property management companies, herewith citizens are more dissatisfied with the level of price tariffs, while the level of satisfaction with the quality of housing and communal services is at a slightly higher level. According to the results of the study, possible directions for the improvement of the quality of services provided have been identified. The ways to reduce price tariffs by means of the optimization of funding sources by means of an effective mechanism development for public and private partnership have been suggested. In addition, the authors have determined that the control of the efficiency of residential and utilities services organizations should be transferred to the company presented by members of housing owners’ associations and other socially oriented non-profit organizations. The results of the study can be used to identify the priority areas for the improvement of housing and communal services in Volgograd region.

scholarly journals HUBUNGAN KOMPETENSI SOSIAL GURU KELAS TERHADAP PENANAMAN PENDIDIKAN KARAKTER SISWA DI SEKOLAH DASAR

2019 ◽  
Vol 3 (6) ◽  
pp. 1226
Author(s):  
Maslan Maslan
Keyword(s):  
Social Competence ◽  
Character Education ◽  
Average Score ◽  
School Students ◽  
Average Value ◽  
The Social ◽  
Qualitative Descriptive ◽  
Field Notes ◽  
Relationship Of

Teachers play a very important role in improving the quality of education. Therefore, professional teachers are required to always improve their competence, one of them is social competence. Learning will not run well and effectively if the teacher is not able to develop social competence. The purpose of this study is to describe and find out the relationship of teacher social competence in inculcating student character education. This research was carried out at SD Negeri 014 Pulau Rengas. This type of research is a qualitative descriptive. Methods of data collection using questionnaires, interviews, field notes. The results showed that the social competence of teachers obtained an average score of 90% in the excellent category and the assessment of students' character education planting had an average value of 85% in the very good category. The results of the study prove the teacher's social competence is very important in instilling character education in elementary school students 014 Pulau Rengas

scholarly journals Pengaruh Kualitas Pelayanan Administrasi Akademik Terhadap Kepuasan Mahasiswa Politeknik Negeri Bandung

2018 ◽  
Vol 4 (1) ◽  
pp. 40
Author(s):  
Maya Setiawardani
Keyword(s):  
Quality Of Service ◽  
Student Satisfaction ◽  
Student Perceptions ◽  
Education Institution ◽  
Service Needs ◽  
Academic Administration ◽  
Customer Expectations ◽  
Level Of Satisfaction ◽  
Excellent Service

Service is an effort made to the customer to meet customer expectations. While the quality of service as an effort to meet the needs and desires of consumers and the accuracy of delivery in counterbalance consumer expectations. Bandung State Polytechnic is a vocational education institution that prepares its graduates ready to work. In achieving these objectives, it should be supported by the service of academic administration of quality to the needs and desires of students fulfilled. This study aims to illustrate how the quality of academic services according to student perceptions, describes the level of satisfaction of students, and whether there is a positive and significant influence between the quality of academic administration services there is student satisfaction. The results of this study found that the overall quality of academic administration services have been good, and student satisfaction is also good. The quality of academic administration services has a positive and significant impact on student satisfaction. Nevertheless, the quality of service still needs to be improved again such as hospitality and discipline officers, the availability of flow/chart of each service and availability of LCD projector. In addition, the overall quality of service needs to be improved again into excellent service.  Layanan adalah upaya yang dilakukan kepada pelanggan untuk memenuhi harapan pelanggan. Sedangkan kualitas layanan sebagai upaya untuk memenuhi kebutuhan dan keinginan konsumen dan ketepatan pengiriman dalam mengimbangi harapan konsumen. Politeknik Negeri Bandung adalah lembaga pendidikan kejuruan yang mempersiapkan lulusannya siap bekerja. Dalam mencapai tujuan ini, harus didukung oleh layanan administrasi akademik yang berkualitas terhadap kebutuhan dan keinginan siswa yang terpenuhi. Penelitian ini bertujuan untuk menggambarkan bagaimana kualitas layanan akademik menurut persepsi siswa, menggambarkan tingkat kepuasan siswa, dan apakah ada pengaruh positif dan signifikan antara kualitas layanan administrasi akademik ada kepuasan siswa. Hasil penelitian ini menemukan bahwa secara keseluruhan kualitas layanan administrasi akademik sudah baik, dan kepuasan siswa juga baik. Kualitas layanan administrasi akademik memiliki dampak positif dan signifikan terhadap kepuasan siswa. Namun demikian, kualitas layanan masih perlu ditingkatkan lagi seperti petugas perhotelan dan disiplin, ketersediaan aliran/grafik dari masing-masing layanan dan ketersediaan proyektor LCD. Selain itu, kualitas layanan secara keseluruhan perlu ditingkatkan lagi menjadi layanan yang sangat baik.

scholarly journals Peningkatan Kemampuan Menulis Teks Laporan Hasil Observasi dengan Menggunakan Metode Pemodelan pada Siswa MTs Negeri 4 Bantul

2020 ◽  
Vol 5 (1) ◽  
pp. 29-34
Author(s):  
Purwanto
Keyword(s):  
Data Collection ◽  
Class Action ◽  
Average Score ◽  
Validity Of Results ◽  
Average Value ◽  
Modeling Methods ◽  
Observation Report ◽  
Action Methods ◽  
Total Average

The study aims to improve the ability to write the text of the observation report using modeling methods. This research was conducted in the students of the VII-A Madrasah Tsanawiyah Negeri 4, the semester of the year, 2019/2020. This research uses class action methods. Data collection techniques using tests and validity of data are obtained through the validity of the process and the validity of results. The results showed that: (1) Learning to write the text of an observation report using modeling methods can improve the student's ability to write the text of the observation report. This is seen from the average value of the ability to write the text of an observation report before the action is 56.04, increasing to 61.7 on cycles 1 and 77.96 on cycle II. Increased average score from pre-action to cycle I, amounting to 4.90, and to cycle II by 12.67. Increased total average score from pre-action to cycle II by 17.57. (2) The enhancement of the learning process using modeling methods can be seen from the enthusiasm, attention, and activity of students so as to improve the quality of learning to write the report of the observation result and positive change for students. Therefore, the use of modeling methods in learning to write the text of an observation report can be more interesting and enjoyable.

Tourist Preferences and Satisfaction in Karangasem Virgin Beach, Bali

2018 ◽  
Vol 4 (2) ◽  
pp. 113
Author(s):  
I Gede Eka Arsana ◽  
Agung Permana Budi ◽  
Ni Made Ayu Sulasmini
Keyword(s):  
Service Performance ◽  
Descriptive Statistics ◽  
Average Score ◽  
Sampling Techniques ◽  
Validity And Reliability ◽  
Average Value ◽  
Physical Evidence ◽  
Tourist Satisfaction ◽  
Tangible Evidence ◽  
And Performance

The development of Virgin Beach which has not been maximized has caused many complaints from tourists, both aspects of completeness of facilities, accessibility. Tourist preferences and satisfaction are important factors in developing Virgin Beach to make it better in the future. This study aims to find out the preferences and satisfaction of tourists in Virgin Beach, Karangasem, Bali. This type of research is descriptive quantitative, the number of samples of 40 visiting tourists taken using incidental sampling techniques. Questionnaires that are distributed using a Likert scale have been tested for validity and reliability. Data were analyzed through descriptive statistics with the assessment categorization method based on the average score and IPA (importance performance analysis) with a method of looking for gaps between expectations and performance. The results of this study conclude that tourist preferences in Virgin Beach are good, have an average value of 3.6 in the interval of 3,5 - 4,2. While tourist satisfaction shows from 5 variables, namely: reliability, responsiveness, assurance, empathy and tangible evidence, only responsiveness and assurance variables that have performance in accordance with tourist expectations and are able to satisfy tourists while physical evidence and reliability variables have lower performance from the expectations of tourists so that they have not been able to support the satisfaction of tourists on Virgin Beach and the empathy variable is not too expected by tourists to support their satisfaction at Virgin Beach. And it is necessary to develop from the aspect of tourist facilities, and improve service performance.

Service Quality Provided by Colleges in Chitwan and Its Impact on Student Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 15-21
Author(s):  
Shiva Prasad Poudel
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Relationship ◽  
Sampling Technique ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Relationship ◽  
Students Satisfaction

This study attempts to examine the relationship between service quality dimensions (tangibility, reliability, responsiveness, assurance and empathy) and students’ satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. The study employed both purposive and stratified sampling technique by using a set of questionnaires that was distributed to 120 college students in three of the colleges (Balkumari College, Saptagandaki Campus and Birendra Multiple Campus) in Chitwan. However the study found that there is a positive significant relationship between service quality dimensions and students’ satisfaction. The study also found that Empathy has significant relationship with student’s satisfaction in the students’ perception of service quality rendered by their colleges. Finally the study concludes that assessing level of satisfaction and continuous improvements of the quality of services that colleges provide to their students will help management and other staff of these colleges to reach organizational success.

ASSESSMENT OF LEVEL OF STUDENTS' SATISFACTION WITH QUALITY OF MANAGEMENT SERVICES IN PRIVATE STUDENT ACCOMMODATION

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Getrude Mampuru ◽  
Clinton Aigbavboa
Keyword(s):  
Student Satisfaction ◽  
Hot Water ◽  
Quality Of Services ◽  
Item Score ◽  
High Quality ◽  
Score Analysis ◽  
General Rules ◽  
Students Satisfaction ◽  
Management Services

This paper presents findings on students' satisfaction with one of the biggest private student accommodation in Johannesburg, South Africa. Management services play an important role in the level of student satisfaction. Without good management services and a poor interaction between student and management, the quality of services provided will have an adverse effect on the level of student satisfaction. In assessing overall student satisfaction, the quality of services offered to students is the significant element to be considered. Hence the purpose of this study was to determine the level of student satisfaction with the quality of management services provided to them in private student accommodations. Data that was received was analyzed by means of frequencies and tables, which employed the use of descriptive statistical procedures and Mean Item score. Analysis was based on the 58 useable questionnaires obtained from students out of 60 questionnaires issued. Findings from the study revealed that electricity supply, Wi-Fi connection, and general rules are among the most important aspect of student satisfaction/dissatisfaction with quality of management services. Thus, the study recommends that the management engages with students regarding their problems, and timely deal with arising complains. Furthermore, management should provide high quality Wi-Fi connection that will be suitable for all student accommodated, and also provide proper supply of electricity as well as increase the supply of hot water.

scholarly journals ANALISIS KEPUASAN PASIEN RAWAT JALAN TERHADAP MUTU PELAYANAN KEFARMASIAN DI PUSKESMAS TANAWANGKO

PHARMACON ◽  
2020 ◽  
Vol 9 (3) ◽  
pp. 397
Author(s):  
Greey C.E. Bunet ◽  
Widya A. Lolo ◽  
Erladys M. Rumondor
Keyword(s):  
Service Quality ◽  
Health Center ◽  
Pharmaceutical Services ◽  
Quality Of Services ◽  
Data Collection Tool ◽  
Important Indicator ◽  
Average Value ◽  
Level Of Satisfaction ◽  
Close Relationship

ABSTRACTPatient satisfaction is an important indicator for pharmaceutical services and has a close relationship with service quality. A good quality of services will provide satisfaction to patient so that it affects to return the Health Center. The purpose of this study was to determine the satisfaction of outpatients with the quality of pharmaceutical services at the Tanawangko Health Center. This research is a descriptive study and the data collection tool used is the questionnaire given to 277 respondents. Based on the research results obtained, it is known that each question on the 5 dimensions has a negative value with an average value (-0.38) this value is obtained from the average value of the total service quality index between expectations and reality, meaning the patient is not satisfied. The reality received is lower yhan expectations.Keywords :  Level of satisfaction, expectations, reality. ABSTRAK Kepuasan pasien merupakan indikator penting bagi pelayanan kefarmasian dan memiliki hubungan erat dengan kualitas pelayanan. Kualitas pelayanan yang baik akan memberikan kepuasan kepada pasien sehingga mempengaruhi pasien untuk kembali lagi ke Puskesmas. Tujuan dari penelitian ini untuk mengetahui kepuasan pasien rawat jalan terhadap mutu pelayanan kefarmasian di Puskesmas Tanawangko. Penelitian ini merupakan penelitian deskriptif dan alat pengumpulan data yang digunakan yaitu kuesioner diberikan kepada 277 responden. Berdasarkan hasil penelitian yang diperoleh, diketahui bahwa setiap pertanyaan pada 5 dimensi memiliki nilai negatif dengan nilai rata-rata (-0,38) nilai ini diperoleh dari rata-rata nilai indeks total kualitas pelayanan antara harapan dan kenyataan, artinya pasien tidak puas. Kenyataan yang diterima lebih rendah dibandingkan dengan harapan.Kata Kunci  : Tingkat kepuasan, harapan, kenyataan.

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