scholarly journals TINGKAT KEPUASAN MAHASISWA TINGKAT II TERHADAP PELAYANAN BAGIAN KEUANGAN STIKes

2020 ◽  
Vol 9 (1) ◽  
pp. 1060-1065
Author(s):  
Indra Karana Napitupulu
Keyword(s):  
Data Analysis ◽  
Student Satisfaction ◽  
Financial Services ◽  
Financial Service ◽  
Average Score ◽  
General Level ◽  
Level Of Satisfaction ◽  
Study Programs ◽  
Classification Category

Kepuasan adalah perasaan senang ataupun kecewa seseorang yang berasal dari perbandingan antara kesannya terhadap kinerja (atau hasil) suatu produk dan harapan-harapannya. Penelitian ini bertujuan untuk mengetahui secara umum tingkat kepuasan mahasiswa terhadap pelayanan bagian keuangan yang ada di lingkungan STIKes Dharma Husada Bandung. Total responden adalah 102 mahasiswa dari perwakilan seluruh program studi. Instrumen kuisioner terdiri dari 20 pernyataan. Dari semua kuesioner yang telah disebarkan, kuesioner yang masuk/kembali pada tanggal yang telah ditentukan untuk pengolahan data sebanyak 102 kuesioner. Analisis data dilakukan secara univariat. Hasil penelitian tentang tingkat kepuasan pelayanan bagian keuangan di STIKes Dharma Husada Bandung, menunjukkan nilai kepuasan secara umum sebagai berikut : penilaian untuk kuisioner harapan terhadap sampel responden yang ada memberikan hasil skor rata-rata > 5,00 dengan kategori kalsifikasi adalah sangat Pentingsebesar 60 (58,8%) responden artinya adalah mahasiswa menilai pernyataan kuisioner yang diberikan sangat penting untuk diaplikasikan. Sedangkan penilaian untuk kuisioner kenyataan terhadap respon responden memberikan hasil skor rata – rata > 4,00 – < 4,99 dengan kategori klasifikasi adalah puas sebesar 60 (58,8%) responden artinya mahasiswa merasa puas dengan pelayanan bagian keuangan STIKes Dharma Husada Bandung.Kata Kunci : Tingkat Kepuasan, Pelayanan  ABSTRACTSatisfaction is the feeling of pleasure or disappointment of someone who derives from the comparison between his impressions of the performance (or outcome) of a product and its expectations. The studi aims to is to determine the  general level of student satisfaction with the service of the financial department in the STIKes Dharma Husada Bandung. The total respondents were 102 students from representatives of all study programs. The questionnaire instrument consists of 20 statements. Of all the questionnaires that have been distributed, the questionnaire that entered/returned on a predetermined date for processing 102 data questionnaires. Data analysis is done univariat The results of research on the level of satisfaction of financial services in STIKes Dharma Husada Bandung, showed the value of satisfaction in general as follows: assessment for questionnaire expectations of the sample respondents who provide results average score> 5.00 with the category of calcification is very important for 60 (58.8%) of respondents means that students judge the questionnaire statement given is very important to be applied. While the assessment for the questionnaire of the reality of the respondent's response gives the result of the average score> 4.00 - <4.99 with the classification category is satisfied by 60 (58.8%) respondents means that students are satisfied with the financial service STIKes Dharma Husada Bandung.Keywords: Level of Satisfaction, Service

Academic Self-Efficacy Muhammadiyah University Students Sidoarjo Faculty Of Business Law And Social Science

Academia Open ◽  
2021 ◽  
Vol 5 ◽  
Author(s):  
Tri Sulistiono ◽  
Ghozali Rusyid Affandi
Keyword(s):  
Data Analysis ◽  
Self Efficacy ◽  
Sampling Technique ◽  
Average Score ◽  
Business Law ◽  
Scaled Model ◽  
Average Value ◽  
Study Programs ◽  
Data Collection Technique ◽  
Academic Self Efficacy

This research is motivated by the phenomenon of students who lack academic self-efficacy in undergoing the process of academic activities at Muhammadiyah University of Sidoarjo. This study aims to determine the academic self-efficacy of the students of the Faculty of Business, Law and Social Sciences, Muhammadiyah University of Sidoarjo. The method used in this research is descriptive quantitative. The variable contained in this study is academic self-efficacy. This research was conducted at the University of Muhammadiyah Sidoarjo using students for the Academic Year 2020-2021 as many as 320 student subjects taken using the proportional sampling technique. The data collection technique in this study used an academic self-efficacy scale with a Likert-scaled model. Data analysis was carried out by descriptive statistical analysis with categorization techniques. The results of data analysis showed that most of the students' academic self-efficacy levels were in the medium category (71%), a few were in the low category (16%), but a small portion had high self-efficacy (13%),. The study programs that have are Management study programs with an average score of 70.70, and Law study programs are 70.43. While the highest aspect is generality with an average value of 26.45, magnitude 25.13, strength aspect 18.48.

scholarly journals Profiling of Universitas Ciputra Surabaya Student Satisfaction with Property Management Services

2021 ◽  
Vol 1 (2) ◽  
pp. 180-190
Author(s):  
Melissa Christina
Keyword(s):  
Student Satisfaction ◽  
Descriptive Statistics ◽  
Average Score ◽  
Property Management ◽  
Average Value ◽  
Five Factors ◽  
Level Of Satisfaction ◽  
Assurance Factor ◽  
Management Services

Increasing competition in service quality, universities must be responsive in providing services to students, because student satisfaction is the top priority for highest education. This study aims to see how much the average level of respondents to the quality of Universitas Ciputra Surabaya Property Management services. Measurements were made using the servqual instrument, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The analysis used in this research is descriptive statistics. The population in this study were active students at Universitas Ciputra Surabaya with a sample size of 186 people. Based on the results of the analysis that has been carried out, it is known that the level of satisfaction of the respondents with an overall average value is 3.97. And of the five factors used, only the Assurance factor gets an average score above 4, while the other four factors get an average score below 4 in the order Tangibles, Reliability, Responsiveness and Empathy as the factors with the lowest level of satisfaction.

scholarly journals People's Story Writing Strategy Using KUMON Learning Model Students of Indonesian Language and Literature Education Study Programs in STKIP PGRI Bangkalan

2020 ◽  
Vol 4 (2) ◽  
Author(s):  
Sakrim Sakrim
Keyword(s):  
Data Analysis ◽  
Activity Cycle ◽  
Average Score ◽  
Average Value ◽  
Analysis Technique ◽  
Language And Literature ◽  
Writing Strategy ◽  
Study Programs ◽  
Story Writing ◽  
Literature Education

To improve the ability to write Madurese folklore for students of the Indonesian Language and Literature education program STKIP PGRI Bangkalan who can assess 23 students of this study as a solution. This study uses a classroom action approach. Technique data in research using test techniques. The results of the test data analysis by looking at the average value of improvement in the pre-action cycle, cycle I, and cycle II. The data analysis technique is done by adding up the scores from the indicators obtained from the students. In the pre-action activity cycle, the average value was 72.70% with a completeness of 35.36% with 8 students completing and 15 incomplete students. In the first cycle of action, the student's average score was 78.50 and the completeness only reached 74.63% with 16 complete students and 7 incomplete students. Meanwhile, in cycle II there were 20 students who had completed with a proportion of 94.72% of students who had not yet completed it as many as 3 students with a proportion of 7.20%. The results of this study indicate that the increase in Madurese folklore for students.

scholarly journals STRATEGI PENGELOLAAN MODAL CSR UNTUK PENINGKATAN KESEJAHTERAAN MASYARAKAT

2019 ◽  
Vol 12 (1) ◽  
pp. 14
Author(s):  
Nanang Nanang ◽  
Hendri Tanjung ◽  
Ibdalsyah Ibdalsyah
Keyword(s):  
Data Analysis ◽  
Financial Services ◽  
Swot Analysis ◽  
Social Issues ◽  
Descriptive Analysis ◽  
Community Empowerment ◽  
General Level ◽  
Financing System ◽  
Qualitative Descriptive ◽  
Corporate Social

The focus of the problem in this study is the assessment of health assessments by analyzing the performance of managers and managers, the strategy in developing the BMT Swadaya Indigenous in community empowerment cooperation program with PT. Holcim Indonesia, seen from the influence on improving the welfare of Klapanunggal people.� The approach used in this research is by searching and collecting data, as well as library study which concerns the theories about micro finance institutions, syari'ah financial services products and others related to BMT Swadaya Indigenous with various existing patterns. Processing and data analysis in this study using qualitative descriptive analysis method to measure the analysis that includes characteristics, behavior and financing system. In this case we use SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats).� Based on the results of data analysis conducted in this study gives the conclusion that corporate social responsibility can give effect to the improvement of people's life welfare. This happens because in the CSR capital participation can minimize the social issues that are warm in the community. CSR contribution in community economic development is to involve all components of society in corporate CSR activities. This has been done by PT. Holcim Indonesia by initiating the establishment of BMT Swadaya Indigenous through fund participation as revolving capital of empowerment to the community has illustrated the success in the implementation of corporate CSR. And based on the results of data analysis and discussion that has been done in the previous chapters, the General Level of Health Performance BMT Swadaya Indigenous included in the category Fair Enough.� Based on the research findings BMT SP need to improve efficiency, reserve fund disbursement is more proportional, it takes a policy strategy that is more concerned with local values of the community and the need for participation of all levels of society and expanded so that parties who have never get CSR program the company can feel also corporate CSR activities .

scholarly journals IMPLEMENTASI METODE BAYES DALAM EVALUASI KEPUASAN MAHASISWA TERHADAP LAYANAN UNIVERSITAS

2021 ◽  
Vol 4 (1) ◽  
pp. 12-21
Author(s):  
Dewi Suranti ◽  
Yupianti Yupianti ◽  
Venny Novita Sari
Keyword(s):  
Student Satisfaction ◽  
Financial Services ◽  
Quality Standards ◽  
Threshold Value ◽  
Quality Of Education ◽  
Student Expectations ◽  
Tertiary Institution ◽  
Service Value ◽  
Level Of Satisfaction

Student satisfaction towards services is a priority for each tertiary institution to improve the quality that is demanded by students. To improve the quality of education, universities must provide services provided to students. Dehasen University (Unified) Bengkulu promised to improve the quality standards of education and continue to improve and improve dissatisfaction in meeting student expectations. This is done to improve the quality standards of education and meet student expectations related to services that are the rights of students. By understanding the level of satisfaction of students, universities can improve performance in carrying out their duties and take responsibility for the quality of education, thus increasing the quality of services that can be improved. This study uses Bayes study, which is a classification method using probability and statistical methods based on the Bayes theorem. The aim is to implement Bayes to support student satisfaction with universities that support the following fields: Student Affairs, Library, Academic and Student Administration Bureau (BAAK), Facilities and infrastructure and finance. The results of this method produce Administrative and Academic Bureau services and financial services obtain Very Good satisfaction levels with a total service value of 12,183 with an excellent threshold value of 12,042 and a total service value of 9,413 with an excellent threshold value of 9,375. And the level of student satisfaction with the level of service is good, because the total value of results is 49,769 while the threshold is very good is 50,001 this means the total results below the threshold value is very good.

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

UPAYA MENINGKATKAN HASIL BELAJAR IPA MELALUI PENDEKATAN KONTEKSTUAL DI KELAS VI SD NEGERI 018 KUBANG JAYA KECAMATAN SIAK HULU KABUPATEN KAMPAR

2018 ◽  
Vol 2 (3) ◽  
pp. 468
Author(s):  
Zulhamdi Zulhamdi
Keyword(s):  
Data Analysis ◽  
Student Learning ◽  
Learning Outcomes ◽  
Science Learning ◽  
Student Learning Outcomes ◽  
Contextual Learning ◽  
Average Score ◽  
Baseline Score ◽  
Science Students ◽  
Student Activity

This research is based on the result of science learning of grade VI students of SD Negeri 018 Kubang JayaKecamatan Siak Hulu Kabupaten Kampar which is still very low. This study aims to improve science learningoutcomes. From the data analysis, there was an increase of both teacher activity, student activity, and studentlearning result. The teacher activity at the 1st cycle meeting percentage was 70% (good) and at the 2nd meetingincreased 5% to 75% (good). In the second cycle of the meeting 3 teacher activities increased 10% from 75%(good) to 85% (very good) and at meeting 4 increased 10% from 85% (very good) to 95% (very good). Judgingfrom the student activity also increased from the 1st meeting of cycle I was 65% (enough) and at meeting 2increased 15% to 80% (good). In the second cycle of meeting 3 it increases 5% from 80% (good) to 85% (verygood) and at meeting 4 increases 10% from 85% (very good) to 95% (very good). Judging from the results of thestudents also experienced preningkat, from the average score of students on a basic score of 62.78. after the firstcycle the student's average score increased to 79.44 with an increase of 16.66 points from the baseline score. Inthe second cycle student learning outcomes also increased as much as 11.67 points from cycle I with averagestudent's grade 91.11. From the data analysis there is an increase both from teacher activity, student activity,and student learning outcomes. It can be concluded that the advancement of contextual learning can improve thelearning outcomes of science students of grade 6 of SD Negeri 018 Kubang Jaya Kecamatan Siak HuluKabupaten Kampar.

PERSEPSI WISATAWAN TERHADAP OBJEK WISATA PULAU BOKORI DI DESA BOKORI KECAMATAN SOROPIA KABUPATEN KONAWE

2018 ◽  
Vol 3 (2) ◽  
pp. 181
Author(s):  
Rahmat Rahmat
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Qualitative Method ◽  
Average Score ◽  
Questionnaire Data ◽  
Sample Collection ◽  
Average Rating ◽  
Quota Sampling ◽  
Descriptive Qualitative

This study aims to determine the Tourist Perception of Bokori Island Tourism Object in Bokori Village, Soropia District of Konawe Regency. This study used descriptive qualitative method. Subjects in this study were tourists visiting attractions Bokori Island. Traveler sampling in this study set out in the quota sampling 50 respondents, in this study the sample collection technique by accidental sampling.Methods of  data collection using questionnaires, observation and documentation. Questionnaire data analysis in this research is the analysis presented in the table percentage and distribution. Based on the results obtained show that, according to the perception of tourists attractions of the Bokori Island (1) appeal to the average score - average rating of 3.31 with the perception of being in either category, (2) accessibility with a mean score - average of 3.40 with the perception of tourists are in good category, (3) visitor facilities with a mean score - average rating of 3.12 with the perception of being in either category, (4) infrastructure with a mean score - average 3.53 with the perception of tourists were in the excellent category, (5) security with a mean score - average of 3.24 with the perceptions of visitors are in good category, (6) the promotion with a mean score - average of 3.32 with the perceptions of visitors are in either category. Thus the perception of the overall rating showed a mean score - average rating of 3.32 with the perception of being in either category.

scholarly journals The Effect of Smart Boards on the Cognition and Motivation of Students

2017 ◽  
Vol 7 (1) ◽  
pp. 60 ◽  
Author(s):  
Nitza Davidovitch ◽  
Roman Yavich
Keyword(s):  
Sixth Grade ◽  
Research Literature ◽  
General Level ◽  
Significant Finding ◽  
Level Of Satisfaction ◽  
Significant Difference ◽  
Technological Developments ◽  
Research Findings ◽  
Measure Change ◽  
Smart Boards

In recent years the research literature has explored technological developments in varied areas that measure change. The current study focuses on the smart board, and its purpose is to examine its effect on the school system. The study was conducted via a questionnaire completed by 130 respondents (boys and girls) in the fifth and sixth grades of two elementary schools in Jerusalem—Efrata and Tali Gilo. Smart boards were introduced in these two schools in recent years.We hypothesized that smart boards improve teaching, based on the teaching measures developed by Nira Hativa of Tel Aviv University: order and organization, level of clarity, interest, and general level of satisfaction. The study’s significant finding is that the greatest improvement since the introduction of smart boards is in the variable of clarity, and a significant difference was found in the favor of sixth grade students. Additionally, a significant difference was found in the variable of interest, in favor of the girls. All four variables appear to be interrelated, and each contributes to the student’s success and to improving the student’s learning process.The research findings illuminate the contribution of technology to teaching, through a case study of smart boards, in the dimension of clarity, found by the study to be a significant criterion of good teaching. Examination of the various technological tools in light of their contribution to the research-proven dimensions of outstanding teaching might enhance the pedagogical contribution of technological developments to teaching.

scholarly journals Perception of the health surveillance users on the health electronic surveillance network (HESN), Saudi Arabia, 2016

2021 ◽  
Vol 96 (1) ◽  
Author(s):  
Zayid K. Almayahi ◽  
Fahad Alswaidi ◽  
Abdullah Alzahrani
Keyword(s):  
User Satisfaction ◽  
Cross Sectional Study ◽  
General Level ◽  
Electronic Surveillance ◽  
Surveillance Network ◽  
Design Data ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Composite Scores ◽  
And Control

Abstract Background The established aim of the Saudi Health Electronic Surveillance Network (HESN) is to support the prevention and control of different health events, and to facilitate the delivery of other public health programs. This study aims to evaluate the perceptions of active HESN users regarding its general performance through five major components: practicability, design, data and communication, technical support, and general impression. Methods A cross-sectional study was conducted in 2016 using a sample of active HESN users. Out of 1535 active users, 700 were randomly selected. A predesigned electronic questionnaire was sent to each participant via email which was completed by 485 participants. Different composite scores were calculated and compared to the sociodemographic and other technical variables. Results The mean age of the participants was 36.92 ± 9.12 (24–65 years), and 57.8% of the sample were male. Riyadh and the KSA’s eastern province represented the highest two regions of participation, at (18.4%) and (14.2%) participants, respectively. About 70.8% were generally satisfied with HESN, while 86.6%% believed that it is better than the traditional paper-work system. Participants who used to work more frequently expressed more level of satisfaction compared to those with minimal use per week or month (P ≤ 0.001). Internet speed displayed a significant association with the general level of satisfaction with HESN (P < 0.001). Additionally, users who accessed HESN with the Google Chrome browser displayed higher levels of satisfaction when compared to users who relied on other browsers (P = 0.003). Conclusion Presently, the level of user satisfaction with HESN is reasonable. However, to achieve optimal outcomes for HESN usage, improvements should be considered.

Sign in / Sign up

Export Citation Format

Share Document