scholarly journals The Effect of Removal of Baggage Facilities on Customer Satisfaction at Wings Air

2021 ◽  
Vol 2 (5) ◽  
pp. 374-383
Author(s):  
Satriyadin Faisal ◽  
Sri Ernawati Zunaidin
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
T Test ◽  
Quantitative Approach ◽  
Survey Method ◽  
Simple Linear Regression ◽  
Purposive Sampling ◽  
Buy Back ◽  
Scale Data

Satisfying consumer needs is the desire of every company. Apart from being an important factor for the company's survival, satisfying the needs of consumers can increase its advantage over the competition. Consumers who are satisfied with products and services tend to buy back products and reuse services when the same needs reappear at a later date. This study aims to determine the effect of removal of baggage facilities on customer satisfaction on Air Wings Airline. This research uses a quantitative approach with a survey method. This study uses a quantitative approach with a survey method, while this type of research is categorized as a causal research. The population in this study are consumers who have used air flight services using wing air, the number of samples taken in this study were 50 respondents with the sampling used in this study was purposive sampling. The research instrument used a questionnaire with a Likert scale. Data analysis used simple linear regression, partial test with t test. To test the effect between variables using SPSS (Statistical Service Product Solutions) version 23.00. The results showed that the elimination of baggage facilities had a positive and significant effect on customer satisfaction on the Air Wings airline

scholarly journals PENGARUH FASILITAS DAN LOKASI TERHADAP MINAT BERKUNJUNG PADA WATER BOOM AREMA RAYA KOTA BIMA

2021 ◽  
Vol 5 (2) ◽  
pp. 93-105
Author(s):  
Awal Awaluddin ◽  
Intisari Haryanti
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
T Test ◽  
Quantitative Approach ◽  
Survey Method ◽  
Test Analysis ◽  
Buy Back ◽  
Regression Correlation ◽  
Scale Data

Diterima:Revisi:Terbit: Satisfying consumer needs is the dream of every company. Apart from being an important factor for the company's survival, meeting consumer needs can increase its superiority in competition. Consumers who are satisfied with the facility and location tend to buy back the product and reuse the product when the same needs reappear at a later date. This study aims to determine the effect of facilities and location on the interest in visiting the water boom arema raya bima city. This study uses a quantitative approach with a survey method, while this type of research includes associative research. The population in this study were consumers who had visited the Araema Raya water boom, the number of samples taken in this study were 100 respondents. The sample used in this study was purposive sampling. The research instrument used a questionnaire with a Likert scale. Data analysis used multiple linear regression, correlation test, determination test, partial test analysis with t test and f test (simultaneous). To test the effect between variables using SPSS (Statistical Service Product Solutions) version 26.00. The results of the study based on the t test (partial) show that there is no effect of facilities on interest in visiting, location has an effect on interest in visiting, while facilities and location jointly affect interest in visiting. 

Maintaining Customer Loyalty by Intensifying Service Quality and Customer Satisfaction in Commuter Line Jabodetabek

2019 ◽  
Vol 10 (9) ◽  
pp. 902-909
Author(s):  
Umbas Krisnanto ◽  
◽  
Conny Marpaung ◽  
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Customer Loyalty ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Significance Level

This study aims to determine and analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty in Jabodetabek Commuter Line. The sample of this study was 50 people. Methods of collecting data by distributing questionnaires. Data analysis using the analysis used is simple linear regression, t test and coefficient of determination. The results showed 1) Service Quality has a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0.048; and supported by the results of hypothesis testing with a t-count value of 4.433 > t-table value of 1.95, with a significance of 0.048 or < 0.05; 2) Customer Satisfaction positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a level significance of 0,000; and supported by the results of hypothesis testing with a t-count value of 4,969 > t-table value of 1.95, with a significance of 0,000 or < 0.05, 3) Service quality and Customer Satisfaction have a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0,000. This means that the hypothesis H0 is rejected and Ha is accepted so that it can be concluded that service quality and customer satisfaction together have a positive and significant effect on customer loyalty in Jabodetabek Commuter Line.

PENGARUH DESAIN PRODUK DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN PADA HONDA SCOOPY PADA ASTRA MOTOR

2021 ◽  
Vol 2 (2) ◽  
pp. 211-222
Author(s):  
Dita Asriani ◽  
Muhajirin Muhajirin
Keyword(s):  
Data Analysis ◽  
Product Quality ◽  
Product Design ◽  
Consumer Satisfaction ◽  
T Test ◽  
Survey Method ◽  
Test Analysis ◽  
Buy Back ◽  
Regression Correlation ◽  
Scale Data

Satisfying consumer needs is the dream of every company. Apart from being an important factor for the company's survival, meeting consumer needs can increase its superiority in competition. Consumers who are satisfied with product design and product quality tend to buy back the product and reuse the product when the same need arises at a later date. This study aims to determine the effect of product design and product quality on consumer satisfaction at Honda Scoopy on Astra Motor. This study uses a quantitative approach with a survey method, while this type of research includes associative research. The population in this study are consumers who have used Honda Scoopy, the number of samples taken in this study were 100 respondents. The sample used in this study was purposive sampling. The research instrument used a questionnaire with a Likert scale. Data analysis used multiple linear regression, correlation test, determination test, partial test analysis with t test and f test (simultaneous). To test the effect between variables using SPSS (Statistical Service Product Solutions) version 23.00. The results based on the t test (partial) show that product design affects customer satisfaction, product quality affects product satisfaction, while product design and product quality simultaneously affect product satisfaction.

scholarly journals Pengaruh Pembawa Acara terhadap Minat Menonton dalam Komunitas (Survei Talkshow Tonight Show pada Komunitas Tonight Mania)

Koneksi ◽  
2021 ◽  
Vol 5 (2) ◽  
pp. 359
Author(s):  
Marselinus Chandrajaya Putra ◽  
Muhammad Gafar Yoedtadi
Keyword(s):  
Linear Regression ◽  
Data Collection ◽  
Correlation Coefficient ◽  
Strong Influence ◽  
Regression Testing ◽  
T Test ◽  
Quantitative Approach ◽  
Coefficient Of Determination ◽  
Survey Method ◽  
Simple Linear Regression

Presenter is a person whose job is to bring and convey information, or a narrative in a television program. Interest is defined as a feeling of liking or pleasure as well as feeling attracted to an object or activity without instructions and usually there is a tendency to look for the object that you like. Tonight Show is a NET TV talk show hosted by four presenters. This study uses a quantitative approach with a survey method. Data collection using a questionnaire distributed to respondents who are members of the Tonight Mania community Whatsapp group. Based on the research that has been done, it is found that there is a strong influence from the Tonight Show host on the interest in watching the Tonight Show program in the Tonight Mania Community. This is shown by the results of the correlation coefficient test of 0.691 and the influence of 47% obtained from the results of the coefficient of determination test. Based on simple linear regression testing, the results show that the Tonight Show host gives a positive value to the interest in watching the Tonight Show program in the Tonight Mania community, and based on the results of the t test, the results show that Ho is rejected and Ha is accepted.Presenter adalah orang yang bertugas untuk membawakan serta menyampaikan sebuah informasi, atau narasi dalam sebuah program televisi. Minat diartikan sebagai rasa suka  atau  senang serta rasa tertarik terhadap suatu objek atau aktivitas tanpa adanya suruhan dan biasanya muncul kecenderungan untuk mencari objek yang disenangi tersebut. Tonight Show merupakan sebuah acara talkshow NET TV yang dipandu oleh empat pembawa acara. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survey. Pengumpulan data menggunakan kuesioner yang disebar kepada responden yang tergabung dalam grup Whatsapp komunitas Tonight Mania. Berdasarkan peneltian yang telah dilakukan, didapatkan hasil bahwa terdapat pengaruh yang kuat dari pembawa acara Tonight Show terhadap minat menonton acara Tonight Show pada Komunitas Tonight Mania. Hal itu ditunjukan dari hasil uji koefisien korelasi sebesar 0,691 serta adanya pengaruh sebesar 47% yang didapatkan dari hasil uji koefesien determinasi. Berdasarkan pengujian regresi linear sederhana didapatkan hasil bahwa pembawa acara Tonight Show memberikan nilai positif terhadap minat menonton acara Tonight Show pada komunitas Tonight Mania, serta berdasarkan hasil dari uji t didapatkan hasil bahwa Ho ditolak dan Ha diterima.

PENGARUH CELEBRITY ENDORSE ZAKAT TERHADAP MOTIVASI BERZAKAT DI YOGYAKARTA

2018 ◽  
Vol 1 (1) ◽  
pp. 1-6
Author(s):  
Subur Subiyanto
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Data Processing ◽  
Sampling Method ◽  
Sampling Technique ◽  
T Test ◽  
Quantitative Approach ◽  
Muslim Country ◽  
Simple Linear Regression ◽  
Public Figures

Indonesia as a predominantly Muslim country has tremendous zaqah potential. Every year, the acquisition of zaqah in Indonesia increases drastically. Of course many things have been done by zaqah institutions to attract muzakki in paying zaqah, such as advertising by using public figures. This study aims to determine the effect of zaqah endorse celebrity on the motivation of tithe. The authors conducted the research by quantitative approach. The sampling technique was by judgment sampling method. The sample in this study was the muzakki who ever tithe at Dompet Dhuafa in Yogyakarta. Simple linear regression with SPSS program was used in data processing. Based on the results of data analysis, it is concluded that the Celebrity Endorse variable has a positive and significant effect on the motivation of tithe. It can be seen from the value of T-test of 2.648 with sig. t of 0.009 (p <0.05). Keyword: Zaqah, Celebrity Endorse, Zaqah Motivation 

PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN

2017 ◽  
Vol 5 (3) ◽  
Author(s):  
Ismail Razak, SE., MS. ◽  
Nirmala Putri Sari
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Sampling Method ◽  
Primary Data ◽  
Analysis Method ◽  
Simple Linear Regression ◽  
The City

The aim of this study was to analize the effects of product quality and service quality on the customer satisfaction. This study took place in the City of Bekasi and objects in this study are all customer who use the Matrass GM-9000. Primary data was obtained from customers of Matrass GM-9000 in Bekasi City through admission filling of questionnaire by using scale of Likert. The respondent of this study was chosen through accidental sampling method, and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that product quality and service quality positively and significant influenced the customer satisfaction

scholarly journals Subjective norms as a mediation of the opportunity to donate factors and agreeableness personality that can affect the intention to donate

2022 ◽  
Vol 12 (2) ◽  
pp. 75-80 ◽  
Author(s):  
Agus Susanto ◽  
Muhammad Al Musadieq ◽  
Kadarisman Hidayat ◽  
Mohammad Iqbal
Keyword(s):  
Data Analysis ◽  
Likert Scale ◽  
Subjective Norms ◽  
Quantitative Approach ◽  
Survey Method ◽  
The Relationship ◽  
Scale Data

The purpose of this study was to determine the role of subjective norms as a mediation between the relationship opportunity to donate and agreeableness personality on intention to donate. This research includes a quantitative approach with a survey method distributed to 400 participants of BPJAMSOSTEK East Java Province using a Likert scale. Data analysis using SEM using WarpPLS 6.0 software. The results of this study state that subjective norms can be a link between the opportunity to donate and in accordance with the intention to donate. This can increase the intention to donate for BPJAMSOSTEK participants. The increased intention to donate owned by participants will increase participants who donate.

Pengaruh Motivasi Intrinsik Terhadap Prestasi Belajar Siswa pada Mata Pelajaran Bahasa Arab Kelas V di MI Al Azkia Tenjolaya Bogor

2021 ◽  
Vol 3 (1) ◽  
pp. 14-23
Author(s):  
Linda Urpatullia ◽  
Ima Rahmawati ◽  
Hana Lestari ◽  
Zulficar Ismail
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Sampling Method ◽  
Leadership Behavior ◽  
Sampling Technique ◽  
Survey Method ◽  
Simple Linear Regression ◽  
Analysis Technique ◽  
Work Area ◽  
Teacher Work

Linda Urfatullaila1,  Mahasiswa Program Studi Pendidikan Guru Madrasah Ibtidaiyah IAI Sahid, Bogor [email protected] Ima Rahmawati 2,  Dosen Program Studi Manajemen Pendidikan IAI Sahid, Bogor [email protected] Hana Lestari3,  Dosen Program Studi Pendidikan Guru Madrasah Ibtidaiyah IAI Sahid, Bogor [email protected], Zulfikar Ismail3 Dosen Program Studi Pendidikan Guru Madrasah Ibtidaiyah IAI Sahid, Bogor [email protected]     ABSTRACT   Teacher work loyalty is a measure of loyalty which is described by the ability of employees to defend and maintain the company / organization both in the area and outside the work area. This study aims to determine the contribution of leadership behavior to teacher job loyalty. This research was conducted in private high schools throughout Cibungbulang District. The number of samples taken was 25 teachers, with a non-probability sampling method with a sampling technique, namely saturated samples. This research uses a quantitative approach with a survey method. Data collection techniques using a questionnaire or questionnaire. The data analysis technique used is simple linear regression. Based on the results of the analysis, it shows that there is a contribution between leadership behavior and teacher work loyalty. This shows that the stronger the influence of leadership behavior, the higher the job loyalty generated by the teacher. Therefore, to foster job loyalty to teachers, a leader is expected to further improve leadership behavior in order to increase teacher job loyalty. Keywords: .  

scholarly journals Pengaruh Service Quality terhadap Customer Satisfaction Pada PT. Bank Jateng KCP Cepu

2018 ◽  
Vol 6 (1) ◽  
pp. 86
Author(s):  
Zariahwati Ajining Pambudi
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Test Of Hypothesis ◽  
Study Population

<p><em>This research has a purpose to know the implementation of Service Quality, to know the Customer Satisfaction at PT. Bank Jateng KCP Cepu. </em><em>In this study population consists of 1.000 customer satisfaction with a sample of 286 using Incidental sampling technique. Data were taken by questionnaire, observation and documentation. The analysis was processed with SPSS program version 22.0 </em>using simple linear regression with test of hypothesis test of determination and t test. <em>The result of research shows that the result of Simple Linear Regression Test is Y = 9,311 + 0,763 X, constant of 9,311 means if variable of Service Quality is still value then Customer Satisfaction is 0,763 so there is influence between Service Quality to Customer Satisfaction. The result of Coefficient of Determination (</em> <em>) is known 0,400 means 40% Service Quality is influenced by Customer Satisfaction, while the rest 60% Service Quality is influenced by other variables not examined in this research. Then, the result of t test obtained </em> <em>value is 13,765 while  </em> <em> equal to 1,9683. This means that the value of</em><em> </em><em> </em> <em> &gt; </em> <em> (13,765&gt;1,9683) so it can be concluded that Ho is rejected and Ha accepted, meaning there is influence the Service Quality to Customer Satisfaction at </em><em>             </em><em>PT. Bank Jateng KCP Cepu.</em></p>

scholarly journals علاقة بين البيئة التعليمية ورغبة تعلم اللغة العربية

2021 ◽  
Vol 10 (1) ◽  
pp. 131
Author(s):  
Khaira Fatma ◽  
Aina Salsabila
Keyword(s):  
Standard Deviation ◽  
Linear Regression ◽  
Educational Environment ◽  
Quantitative Approach ◽  
Survey Method ◽  
Simple Linear Regression ◽  
Research Instrument ◽  
High Category ◽  
Class Viii ◽  
The Relationship

This study aims to determine the educational environment, interesting in learning Arabic and the relationship between both are in learning Arabic for students of class VIII ofMTsN 1 Lhokseumawe. This study uses a quantitative approach with a survey method to collect data. The research instrument is a questionnaire distributed online with the help of google form. The population amounted to 267 students and the sample is 25% of the population, there are 66 students. The data were analyzed using a simple linear regression formula with the help of the SPSS program. The results of this study indicate that the educational environment of class VIII students of MTsN 1 Lhokseumawe is in the high category with an average of 135.71 with a standard deviation of 10,185. Meanwhile, the average student’s interest in learning Arabic is in the high category, with an average of 71.67 and a standard deviation of 9,907. This study also found that there was no relationship between the two variables or no relationship between the educational environment and the students' interest in learning Arabic in class VIII MTsN 1 Lhokseumawe

Sign in / Sign up

Export Citation Format

Share Document