scholarly journals KUALITAS JASA PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI PUSKESMAS LANCIRANG KECAMATAN PITU RIAWA KABUPATEN SIDENRENG RAPPANG

2020 ◽  
Vol 8 (3) ◽  
pp. 54-62
Author(s):  
Mardiana Mardiana
Keyword(s):  
Quality Of Service ◽  
Health Center ◽  
Sampling Technique ◽  
Average Percentage ◽  
Public Facilities ◽  
Results Of Treatment ◽  
Library Research ◽  
Administrative Procedures ◽  
Quantitative Descriptive

Abstract   This study aims to determine the quality of service to inpatient satisfaction and the factors that influence the quality of service to inpatient satisfaction at the Lancirang Health Center, Pitu Riawa District, Sidenreng Rappang Regency. The population of this study was 1,594 people and a sample of 94 inhabitants. The sampling technique used is Purpossive Sampling. This type of research is quantitative descriptive. Data collection techniques are observation, interviews, library research and questionnaires. Data analysis techniques use statistics. The results showed that the service quality with an average percentage of 58% less satisfied, consisting of tangibles (physical evidence) 75% satisfied, reliability (reliability) 54% less satisfied, responsiveness (responsiveness) 47% less satisfied, assurance (guarantee) 58% less satisfied, empathy (empathy) 58% less satisfied. Patient satisfaction with an average percentage of 66% satisfied, consisting of the attitude of the staff approach to patients 54% less satisfied, the quality of care received by patients 53% less satisfied, administrative procedures 62% satisfied, waiting time 78% satisfied, other public facilities 85% are very satisfied, inpatient facilities 75% satisfied and the results of treatment or treatment received by patients 55% less satisfied. Factors that influence the quality of services to inpatient satisfaction at the Lancirang Health Center, Pitu Riawa District, Sidenreng Rappang Regency are expected services and services received by 51% less satisfied.   Keywords: Community Satisfaction and Quality of Service

scholarly journals EFEKTIVITAS DAN KINERJA TERHADAP PENGELOLAAN BADAN USAHA MILIK DESA LAGADING KECAMATAN PITU RIASE KABUPATEN SIDENRENG RAPPANG

2020 ◽  
Vol 8 (2) ◽  
pp. 78-87
Author(s):  
Gusni Gusni
Keyword(s):  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Average Percentage ◽  
Performance Variables ◽  
Library Research ◽  
Business Entities ◽  
And Performance ◽  
Using Data ◽  
Quantitative Descriptive ◽  
The Village

Abstract  The purpose of this study is to determine the effect of effectiveness on the management of business entities owned by Lagading District of Pitu Riase, Sidenreng Rappang Regency, To determine the effect of performance on the management of business entities owned by the village of Lagading, District of Pitu Riase, District of Sidenreng Rappang, to determine the effect of effectiveness and performance on the management of business entities owned villages in increasing village original income in Lagading, Pitu Riase District, Sidenreng Rappang Regency. The population in this study is the overall number of households in the lagading village, amounting to 396 consisting of 4 hamlets. The sampling technique used the Slovin formula with the results of 79.8 rounded up to 80 respondents, taken based on the Probability sampling technique, more precisely Random sampling. This type of research is quantitative descriptive. Data collection techniques used in this study were observation, questionnaires, documentation and library research. The collected data is then analyzed using data analysis techniques using a Likert scale, a simple linear regression analysis, then tested with a validity test, a reliability test using SPSS 16.0. Based on the research results of the variables Based on the results of the study of the Effectiveness variable (X1) obtained an average percentage of 57% included in the category of "Enough influence". Measured through indicators The source approach, the process approach, and the target approach. The results of the study of the variable performance variables (X2) obtained an average percentage of 57% included in the category of "quite influential". Measured through indicators of Productivity, Service Quality, Responsiveness, Responsibility and Accountability. the results of research on the management variable BUMdes (Y) obtained an average percentage of 54% included in the category of "Enough influence". Measured through indicators of Cooperative, Participatory, Emancipative, Transparent, Accountable and Sustainability.  Keywords: Effectiveness, Performance, and Management

scholarly journals ANALISIS KUALITAS PELAYANAN, SARANA PRASARANA DAN LINGKUNGAN TERHADAP KEPUASAN PASIEN

2019 ◽  
Vol 7 (2) ◽  
pp. 39
Author(s):  
Sripina Ulandari ◽  
Sunarsih Yudawati
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Data Analysis ◽  
Linear Regression ◽  
Health Center ◽  
Sampling Technique ◽  
Quality Of Services ◽  
P Value ◽  
The Relationship

The puskesmas must still be able to maintain the quality of services supported by adequate facilities and infrastructure and be supported by the creation of a clean, beautiful, neat and pleasant environment so as to meet the expectations or needs of patients. The purpose of this study was to analyze the relationship between the quality of services, facilities and the environment for patient satisfaction at Pujon Health Center Malang Regency.The type of research used is explanatory reset. The sampling technique used was purposive sampling. The sample in this study were patients who came to treatment (at least 2 times treatment) or patients who had used services to the Health Center as many as 150 respondents. Collecting data uses observation techniques, interviews, questionnaires and documentation. The data analysis used is multiple linear regression. Based on the results of the study prove the existence of a significant influence between the quality of service, infrastructure and environment on patient satisfaction in Health Center (p-value 0.034

scholarly journals Analysis of the Level of Patient Satisfaction on the Quality of Service in the Inpatient Unit of RSUD dr. Soedomo Trenggalek 2021

2021 ◽  
Vol 5 (1) ◽  
pp. 217-223
Author(s):  
Dony Sukardi ◽  
Katmini Katmini
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Sampling Technique ◽  
A Value ◽  
Number Of Patients ◽  
Beta Coefficient ◽  
Independent Variable ◽  
District Government ◽  
Quantitative Descriptive

Regional General Hospital (RSUD) dr. Soedomo Trenggalek is one of the health organizations belonging to the Trenggalek district government. The number of patients each year at RSUD dr. Soedomo every year experiences erratic fluctuations, this refers to the quality of hospital services. Service performance at the dr. Soedomo still needs a lot of improvement because there are often complaints/complaints from patients and their families about the unsatisfied service received. Therefore, this research needs to be done so that it can improve the quality of service and the level of patient satisfaction. The type of research used in this research is quantitative descriptive with a population of all inpatients in the Seruni room at RSUD dr. Soedomo Trenggalek. The research sample is a total of 60 respondents taken by random sampling technique. Analysis of the data used is the percentage to determine the characteristics of the respondents, as well as multiple regression analysis to determine the effect of each independent variable on the dependent variable. The results obtained are Tangibles, reliability, responsiveness, assurance, empathy partially and simultaneously have a significant effect on the satisfaction of inpatients at RSUD dr Soedomo Trenggalek.variable Tangibles or physical facilities is the variable that has the greatest influence on the satisfaction of inpatients at RSUD Dr. Soedomo Trenggalek. It can be seen from the beta coefficient variable tangibles (X1)which has a value of 0.388, and variable assurance (X2)has a value of the second largest, amounting to 0,313 compared to the beta coefficient else, namely empathy (X5)of 0.229, responsiveness (X3)equal to 0.207, and va riabel reliability (X2)of 0.169.

ANALISIS KEPUASAN PELANGGAN PENGGUNA LAYANAN ELECTRONIC CERTIFICATE OF ORIGIN PADA DIREKTORAT LALU LINTAS BARANG BADAN PENGUSAHAAN (BP) BATAM

2019 ◽  
Vol 3 (1) ◽  
pp. 79-95
Author(s):  
Ari Ferdiansya ◽  
Bambang Hendrawan
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Purposive Sampling ◽  
Quantitative Descriptive

This research attempts to measuring the degree of customer satisfaction in of  Electronic Certificate of  Origin at Batam goods traffic office through the quality of service Electronic Certificate of  Origin website. The sampling technique used is purposive sampling. Total of sample are 196 respondents. Data were analyzed by using quantitative descriptive statistics. Data were analyzed by using quantitative descriptive statistics. Importance Pefomance Analysis (IPA) diagram shows that services item dimensions were spread among three a quadrant, That is 6 in a quadrant “main priority”, that is 7 in a quadrant “keep up the pace the performance of existing at the present time”. 5 other items was at quadrant “low priority”. And 3 item was at “Emphasis overblown” position.  

scholarly journals PENGARUH PROFESIONALISME KERJA APARAT TERHADAP KUALIAS PELAYANAN PUBLIK DI KANTOR DESA ANABANNAE KECAMATAN PITU RIAWA KABUPATEN SIDENRENG RAPPANG

2021 ◽  
Vol 9 (1) ◽  
pp. 47-54
Author(s):  
Erni Nawir ◽  
Monalisa Ibrahim ◽  
Hariyanti Hamid
Keyword(s):  
Public Services ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Analysis Data ◽  
Validity And Reliability ◽  
Analysis Techniques ◽  
Library Research ◽  
Professional Workers ◽  
Quantitative Descriptive

The aim of this research is to find out the influence of the professionalism of the apparatus work towards the quality of public services in the Anabannae Village office, Pitu Riawa District, Sidenreng Rappang Regency. The population of this study was 1,181 people and a sample of 92 people. The sampling technique used is random sampling. This type of research is quantitative descriptive. Data collection techniques are observation, interviews, library research and questionnaires. Data analysis techniques using descriptive analysis, data quality tests (validity and reliability), classic assumption tests, linear regression and hypothesis testing and with the help of SPSS version 21 application. The results showed that the professionalism of the work apparatus 59.6% was not good. the quality of public service 59.16% is not good. Factors that influenced the professionalism of work 60.32% were unfavorable including 31.4% proficiency, 58.6% readiness, 60% responsibility, 61.2% discipline, and 60.4% employee attitude. This shows the Effect of Professional Workers' Apparatuses on the Quality of Public Services at the Anabannae Village Office in Pitu Riawa Subdistrict is 59% of the 100% expected results, which are classified as "not good".

scholarly journals Kualitas Pelayanan Publik Terhadap Indeks Kepuasan Masyarakat Di Puskesmas Rappang

2020 ◽  
Vol 8 (3) ◽  
pp. 190-197
Author(s):  
Ika Fitria ◽  
Muhammad Arisal Asad ◽  
Lukman Lukman
Keyword(s):  
Quality Of Service ◽  
Public Services ◽  
Measurement Scale ◽  
Community Satisfaction ◽  
Literature Study ◽  
Average Percentage ◽  
Satisfaction Index ◽  
The Poor ◽  
Quantitative Descriptive

Determine the quality of public services at the Rappang Puskesmas, to determine the community satisfaction index at the Rappang Puskesmas, and to determine the effect of the quality of public services on the community satisfaction index at the Rappang Puskesmas. The method used in this research is quantitative descriptive approach. The population in this study was 4983 people who have been counted as patients registered at the health center since 2019-2020. The sampling technique used was Random Sampling using the Slovin formula so that a sample of 98 people was obtained. Data collection techniques are carried out using questionnaires, observation and literature study. The collected data is then processed using a quantitative descriptive analysis technique with the help of SPSS 21.0 with a measurement scale using a Likert Scale. The results showed that the quality of service at the Rappang Puskesmas was in the poor category with an average percentage of 56.8%, the community satisfaction index at the Puskesmas Rappang was in the poor category with an average percentage of 60%, and the effect of the quality of service on community satisfaction index with a percentage of 55.7% influential.

scholarly journals HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN DI PUSKESMAS ALALAK SELATAN KOTA BANJARMASIN

2018 ◽  
Author(s):  
Achmad Rizal
Keyword(s):  
Quality Of Service ◽  
Health Service ◽  
Health Center ◽  
Health Workers ◽  
Sampling Technique ◽  
Chi Square ◽  
Waiting Room ◽  
Cross Sectional ◽  
Patients Satisfaction

Satisfaction is the main criteria in evaluating the quality of health service. 3 out of 5 patients who visited Alalak Selatan Health Center claimed that they were not satisfied enough with the given service, such as there was still a lack of seats in waiting room and unfriendly health workers. The aim of this research is to know the relation between quality of service and the patients’ satisfaction at Alalak Selatan Health Center Banjarmasin City. Method was carried out by analytic survey with the cross sectional design and Accidental sampling technique. Sample of the research were 100 respondents. Instruments used were questionnaire and interview. Analysis used Chi Square test with the level of credibility was 0,1 (90%). Result of the research showed that the health service quality and the patients’ satisfaction had a relation (P < 0,05). The suggestion given is that the increasing the service, facility, and giving attention to the patients are needed to increase the quality of service.

scholarly journals DISIPLIN KERJA APARATUR SIPIL NEGARA TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN SIDENRENG RAPPANG

2020 ◽  
Vol 8 (2) ◽  
pp. 132-138
Author(s):  
Muliani Muliani
Keyword(s):  
Public Service ◽  
Public Services ◽  
Secondary Data ◽  
Sampling Technique ◽  
The State ◽  
Test Reliability ◽  
Literature Study ◽  
Average Percentage ◽  
Quantitative Descriptive

Abstract   The purpose of this study is to find out the Work Discipline of the State Civil Apparatus Against the Quality of Public Services at the Sidenreng Rappang District Population and Civil Registry Office.The population in this study was 1.339 consisting of 35 civil servants  in the office of the populasion and the district civil regestry and the people who served 1.304f for one month. The sampling technique uses the Slovin formula with 93.05 results rounded up to 93 respondents, taken based on Purposive Sampling techniques. This type of research is quantitative descriptive. Data collection techniques used in this study were observation, questionnaire, literature study and secondary data. The data analysis technique used is validity test, reliability test using SPSS 16.0 and Likert Scale. Based on the results of the research from if the questionnaire obtained  recapitulation of the work discipline variables of the state civil apparatus (X), obtained an average percentage of 65% is included in the "Good" category. Recapitulation of the variable public service quality (Y) obtained an average percentage  of 67% is included in the "Good" category. Based on the results of the Summary Model, it is known that the influence of the Work Discipline of the State Civil Apparatus (X) on the Quality of Public Services (Y) is 38.7% in the "Less Influential" category. Based on the results of a simple regression analysis of 7,652> 1,986, it is known that the work discipline of the state civil apparatus influences the quality of public services.   Keywords: Discipline  and Public Service  

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

KEPUASAN KONSUMEN DITINJAU DARI KUALITAS PELAYANAN, STORE ATMOSPHERE DAN PROMOSI DI RUMAH MAKAN PONDOK JOWI SOLO

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Shofia Zulfa Amalina ◽  
Sri Hartono ◽  
Ratna Damayanti
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Likert Scale ◽  
The Relationship

The purpose of this study was to analyze the effect of whether or not the quality of service, store atmosphere and promotion of consumer satisfaction at Pondok Jowi Restaurant Solo. The population in this study were consumers of Pondok Jowi Solo Restaurant in January 2020 at May 2020 with a total of 14,030 people. The sampling techniquemismpurposive samplingm which is a sampling technique with certain considerations by taking 100 respondents. Data collection uses a Likert scale questionnaire to measure respondents' answers to identify the relationship between service quality, store atmosphere and promotion of customer satisfaction. The results show that service quality, store atmosphere and promotion have a simultaneous and significant effect on customer satisfaction, servicei quality has assignificant effect on customer satisfaction, store atmosphere has a significant effect on customer satisfaction, and promotion has significant effect on customer satisfaction. Keywords: Service quality, Store atmosphere, Promotion, Consumer satisfaction

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