scholarly journals Analisis Kualitas Pelayanan dalam Penerbitan Sertifikat Tanah di Badan Pertanahan Nasional Kabupaten Nagan Raya

2021 ◽  
Vol 1 (11) ◽  
pp. 749-761
Author(s):  
Ikhwal Mauliza ◽  
Fadhil Ilhamsyah ◽  
Hasanuddin Hasanuddin
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Transportation Costs ◽  
Good Service ◽  
Land Title ◽  
Additional Costs ◽  
Time Required ◽  
The Cost ◽  
Positivist Approach

The purpose of this study is to analyze the quality of service in the issuance of land certificates at Badan Pertanahan Nasional (BPN) Nagan Raya Regency. This research is qualitative research with a post-positivist approach. In this study the data obtained by researchers from observations, interviews, and documentation. The results of this study note that the certainty of the time and method of service in the issuance of land certificates at the BPN Nagan Raya Regency is still not done well. This is because officers still often extend the process of making land certificates, then in terms of the cost of obtaining land title certificates at the Nagan Raya BPN office, there are still many people who feel dissatisfied because there are additional costs that must be met by the community such as transportation costs for officers. Then regarding the obstacles that are often encountered by officers in terms of issuing land certificates are the frequent occurrence of disputes or disputes over land, incomplete files in the management of land certificates, boundary stakes, and lack of timeliness. Therefore, it is expected that employees at the Nagan Raya Regency BPN Office can provide accurate explanations to the community when processing land certificates both in terms of completeness of files, costs and time required by employees, so that with this the community can feel good service and comfort. and employees can carry out their duties according to the tempo that has been given to the community.

Wireless Heartrate Monitoring Along Prioritized Alert Notification Using Mobile Techniques

2020 ◽  
pp. 230-243
Author(s):  
Rajasekaran Rajkumar
Keyword(s):  
Information System ◽  
Quality Of Service ◽  
Cost Effective ◽  
Efficient Solutions ◽  
Essential Information ◽  
Hospital Database ◽  
Clinical Records ◽  
The Cost ◽  
New System

The increasing number of problems that need to be addressed in the hospital sector calls for innovation in this field. It brings us the need to find cost-effective and memory-efficient solutions to handle the vast data and sector it into essential information to operate on the patient. There used to be many systems to manage clinical records which are fixed at a place. It is quite complicated to get the information and make this data available at a patient's bedside. This leads to a considerable amount of wasted time in moving to those storage PCs and also the cost afforded is comparatively high. A computer system that controls and accomplishes all the data in the hospital database to provide effective healthcare is called hospital information system (HIS). The introduction of HIS made billing and inventor easier for the staff. This paper discusses diverse methods that improve the cost, demands of HIS, and provide techniques to function efficiently using wireless networks. Also, the paper gives a comparative study on different aspects such as cost, quality of service, transportation, and security. A new system is proposed by combining the wireless healthcare system along prioritized alert notification.

Makespan of routing and security in Cross Centric Intrusion Detection System (CCIDS) over black hole attacks and rushing attacks in MANET

2019 ◽  
Vol 7 (4) ◽  
pp. 162-176
Author(s):  
Rajendran N. ◽  
Jawahar P.K. ◽  
Priyadarshini R.
Keyword(s):  
Quality Of Service ◽  
Intrusion Detection ◽  
Response Time ◽  
Intrusion Detection System ◽  
Security Policy ◽  
Ad Hoc ◽  
Detection System ◽  
Content Type ◽  
The Cost

Purpose The purpose of this paper is to apply security policies over the mobile ad hoc networks. A mobile ad hoc network refers to infrastructure-less, persistently self-designing systems; likewise, there is a noteworthy innovation that supplies virtual equipment and programming assets according to the requirement of mobile ad hoc network. Design/methodology/approach It faces different execution and effectiveness-based difficulties. The major challenge is the compromise of performance because of unavailable resources with respect to the MANET. In order to increase the MANET environment’s performance, various techniques are employed for routing and security purpose. An efficient security module requires a quality-of-service (QoS)-based security policy. It performs the task of routing and of the mobile nodes, and it also reduces the routing cost by finding the most trusted node. Findings The experimental results specify that QoS-based security policy effectively minimizes the cost, response time as well as the mobile makespan (routing cost and response time) of an application with respect to other existing approaches. Research limitations/implications In this paper, the authors proposed an enhancement of Cross Centric Intrusion Detection System named as PIHNSPRA Routing Algorithm (PIHNSPRA). Practical implications It maps the security with the secure IDS communication and distributes the packets among different destinations, based on priority. This calculation is proposed for the purpose of routing and security by considering greatest throughput with least routing cost and reaction time. Social implications When the concept is applied to practical applications. Quality of Service introduced in the proposed research reduces the cost of routing and improves the throughput. Originality/value The proposed calculation is tested by NS2 simulator and the outcomes showed that the execution of the calculation is superior to other conventional algorithms.

Dynamic Management of Security Constraints in Advanced Enterprises

2011 ◽  
pp. 302-310
Author(s):  
R. Manjunath
Keyword(s):  
Quality Of Service ◽  
Dynamic Management ◽  
Service Parameter ◽  
The Cost

Providing security for the content that gets exchanged between physically and geographically different locations is challenging. The cost and resources to be used to meet this challenge has to be linked to the degree of security demanded by the content. In this chapter, the security associated with the transfer of the content is quantified and treated as a quality of service parameter. The user is free to select the parameter depending up on the content being transferred. As dictated by the demanding situations, a minimum agreed security would be assured for the data at the expense of the appropriate resources over the network.

scholarly journals FAKTOR KEPUASAN WISATAWAN PENGGUNA TRANSPORTASI LAUT DARI BALI KE GILI TRAWANGAN

Jurnal IPTA ◽  
2018 ◽  
Vol 6 (2) ◽  
pp. 124
Author(s):  
Syukriyan Abrar Syah ◽  
Ni Gusti Ayu Susrami Dewi ◽  
Putu Agus Wikanatha Sagita
Keyword(s):  
Quality Of Service ◽  
Dominant Factor ◽  
Sea Transport ◽  
Marine Transportation ◽  
Factors Affecting ◽  
Cost Factor ◽  
Level Of Satisfaction ◽  
The Cost ◽  
Selection Of

This research aims to analyze factors affecting the satisfaction of tourists in the use of marine transportation from Bali toward Gili Trawangan. The benefits of this research useful to the company in improving the services for tourists who will use the services of a crosswalk leading to Gili Trawangan.The respondents in this research totalled 190 respondents, the selection of the sample using the method of purposive sampling, the data in this study were analyzed using the analysis factors that help by statistikal program SPSS version 17.0 for windows. The results of this study are: 1) the satisfaction of tourists in the use of sea transport in general are at a level of satisfaction. 2) there are three factors that affect the satisfaction of tourists formed i.e. factors quality of maids, the cost factor & ease factors and product quality. Quality of service factor is the most dominant factor influencing the satisfaction of travellers with variable reliability as the dominant variables, and the variable availability schedule is a variable that must be improved.

scholarly journals MANAJEMEN PSIKOLOGI PELAYANAN DAN HOSPITALITY DALAM PENINGKATAN WISATAWAN MANCANEGARA

2020 ◽  
Vol 3 (1) ◽  
pp. 35
Author(s):  
Sri Sunarti
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Methods ◽  
Hospitality Industry ◽  
Positive Impact ◽  
The People ◽  
Guest Satisfaction ◽  
Psychological Management ◽  
Employee Responses

The purpose of this study is to analyze the form of psychological management in service and hospitality to increase foreign tourists in love island tourism, Boalemo district, Gorontalo province. In this study, researchers used descriptive qualitative research methods. The results show that the existence of the hospitality industry has a positive impact on the growth of the number of foreign tourists and has an impact on increasing income for the people of Boalemo Regency. And quality services and according to guest needs can have an impact on guest satisfaction levels. The level of guest satisfaction with the quality of service provided is a comprehensive assessment of the superiority of a service related to facilities, services, and good employee responses, can give a good impression or experience for guests, so that it can create a sense of trust and loyalty. 

scholarly journals Layanan Prima menuju ”Quality Tourism” Bali

1970 ◽  
Vol 1 (1) ◽  
pp. 53-66
Author(s):  
I Wayan Nurjaya ◽  
Solihin Solihin ◽  
I Nyoman Kanca
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Hotel Management ◽  
Positive Image ◽  
Special Services ◽  
Tourist Accommodation ◽  
The Impact ◽  
Depth Interviews

Increasingly competitive competition among tourist accommodation providers, encourage the star hotel management and villas in Kuta to provide special services to their guests. In fact, such kind of services will lead to a concept of tourism called ”quality tourism”. This paper is a qualitative research. Its data collection was done through document study, observation, and in-depth interviews with 11 informants, consisting of five villas’s star hotel liners, three hotel and villa’s guests, and three observers of Bali tourism business. The result of the study shows that the excellent services to the guests provided by villa and hotel management in Kuta is the implementation of the concept of sapta pesona, done at the stage of pre-arrival service, reception service, housekeeping service, and food & bevarage. The impact of this excellent services gives tourist loyalty and revisit, reinforces the positive image of Bali tourism, and supports the sustainability of accommodation services and tourism business. In general, the excellent services for hotel and villa guests in Kuta has supported the efforts to realize the quality tourism in Bali. Innovations to improve the quality of service for hotel and villa guests are needed according to the development and demands of the tourism market.

scholarly journals MODEL PELATIHAN SISWA PUTUS SEKOLAH STUDI KASUS PADA BALAI LATIHAN KERJA PROPINSI BENGKULU

2019 ◽  
Vol 12 (2) ◽  
pp. 40-50
Author(s):  
Syaiful Anwar AB
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Swot Analysis ◽  
Positive Impact ◽  
Observation Data ◽  
Good Service ◽  
Learning Space ◽  
Customer Satisfaction And Loyalty

The purpose of this research is to test the influence of the quality of service to the satisfaction of the training participants at Balai Latikan Kerja (BLK) in Bengkulu Province. The method used in this research is survey with interview approach to get observation data directly. The results of this study indicate that the role of instructors (HR) and methods greatly affect the success of trainees in the future. The positive impact of good service will increase customer satisfaction and loyalty as well as the desire to re-buy, which will increase the income received from the products sold. In order to compete, survive, and grow, the organization is required to be able to meet the needs and desires of customers by providing the best service and quality. Based on the strengths, weaknesses, opportunities and threats that may occur, then the biggest weakness is the quality of instructors and learning space into the greatest weakness.Keywords: service quality, satisfaction , SWOT analysis.

scholarly journals Analisis kualitas pelayanan bartender/bartendres dalam meningkatkan kepuasan wisatawan pada sea fire salt bar di anantara uluwatu resort & spa bali

2020 ◽  
Vol 4 (2) ◽  
pp. 103
Author(s):  
Azwar Z ◽  
Agus Muriawan Putra ◽  
Putu Ratih Pertiwi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Performance Appraisal ◽  
Descriptive Analysis ◽  
Good Service ◽  
Quality Performance ◽  
Quantitative Descriptive Analysis ◽  
Tourist Satisfaction ◽  
Quantitative Descriptive

This research is motivated by the quality of service bartenders / bartendres who must provide good service to tourists by providing good service. The purpose of this study was to find out about the quality of bartender / bartendres services and tourist satisfaction criteria for bartender / bartendres services at the Sea Fire Salt Bar at Anantara Uluwatu Resort & Spa Bali. Data collection techniques in this study used the method of observation, interviews, questionnaires and literature studies. Data were analyzed with Quantitative Descriptive Analysis, Likert Scale and Importance - Performance Analysis The results of the study of 100 tourists from performance appraisal that affected the level of tourist satisfaction with the service quality of bartenders / bartendres at Sea Fire Salt in Anantara Uluwatu Resort & Spa Bali obtained an assessment of service quality performance categorized as good for tourist satisfaction. Of the five (5) indicators, all indicators get the same score that is said to be good, and no one answers very well. While the assessment of interests that affect the level of tourist satisfaction with the service quality of bartenders / bartendres at Sea Fire Salt in Anantara Uluwatu Resort & Spa Bali obtained an assessment of service quality performance categorized as important and very important to tourist satisfaction.Suggestions that can be given to the quality of service of the bartender / bartendres must continue to be improved so that tourists who visit get satisfaction and visitors are expected to return to visit the Sea Fire Salt Bar at Anantara Uluwatu Resort & Spa Bali  

Characteristics of the audit services market in the Russian Federation

2021 ◽  
Vol 23 (3) ◽  
pp. 54-58
Author(s):  
YULIA ARTEMOVA ◽  
Keyword(s):  
Quality Of Service ◽  
Service Provision ◽  
Large Scale ◽  
Small Companies ◽  
Existing Problems ◽  
The Past ◽  
The Russian Federation ◽  
The Cost ◽  
Audit Services Market

The article examines the state of the audit services market in Russia over the past three years. The author highlights the most important and relevant problems, such as dumping, the unattractive nature of the profession itself, the insufficient level of quality of service provision, and a decrease in income. The work reflects the factors that have the greatest impact on the activities of audit organizations, examines the possibilities for solving existing problems, and proposes measures to improve regulation in this area. In Russia, the market for audit services tends to enlarge its participants. Small companies face a choice when they must either join big enterprises or leave the market. The number of audit organizations and certified auditors is constantly declining. Since organizations limit their audit costs, audit companies reduce the cost of services they provide to retain their clients or acquire new ones. Currently, such price dumping is becoming large-scale. Another problem is the decline in the prestige of the profession. The lack of prospects in this area directly affects the decrease in the number of qualified specialists in the audit services market. Low demand for services has the greatest impact on audit organizations and individual auditors.

EFFECT OF SERVICE QUALITY ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION PT. MAYBANK INDONESIA FINANCE JAKARTA BRANCH

2021 ◽  
Vol 1 (4) ◽  
pp. 202-211
Author(s):  
Hendri Hendri ◽  
Budi Haryono ◽  
Saparso Saparso
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Good Service ◽  
Purposive Sampling ◽  
Pls Analysis

This study discusses the effect of service quality on customer loyalty mediated by customer satisfaction at PT. Maybank Indonesia Finance Jakarta Branch. This research was conducted by using purposive sampling. Data analysis using Smart PLS analysis. The results of the analysis conclude that service quality does not affect customer loyalty. So it can be said, good service quality may not necessarily make the customer loyal to PT. Maybank Indonesia Finance because there are still several factors that can make customers loyal. Service quality has a positive and significant effect on customer satisfaction. So it can be said, good service quality will increase customer satisfaction with PT. Maybank Indonesia Finance. Customer Satisfaction has a positive and significant influence on Customer Loyalty. So it can be said, increasing customer satisfaction will make customers more loyal to PT. Maybank Indonesia Finance. Customer satisfaction can mediate the effect of service quality on customer loyalty. So it can be said, if the quality of service provided is getting better, it will form high customer satisfaction in the minds of customers, then this will further increase customer loyalty at PT. Maybank Indonesia Finance.

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