scholarly journals Human Resources Development Of Public Service Providers In Labuhanbatu Selatan Regency

2020 ◽  
Vol 2 (2) ◽  
pp. 214-224
Author(s):  
Wildan Aswan Tanjung ◽  
Sampara Lukman ◽  
Khasan Effendy ◽  
Aries Djaenuri
Keyword(s):  
Local Government ◽  
Human Resources ◽  
Qualitative Analysis ◽  
Public Service ◽  
Service Providers ◽  
Integrated Services ◽  
Human Resources Development ◽  
Analysis Method ◽  
One Stop ◽  
The One

This study discusses the development of human resources of public service providers in Labuhanbatu Selatan Regency. The research is expected to provide an understanding of the current picture of ASN conditions and what strategies are taken by the local government of Labuhanbatu Selatan Regency to improve ASN competence. The method used in this study is a qualitative analysis method by collecting data by interviewing and collecting literature related to this research. The results showed that the development of resource competencies an Investment of the One-Stop Integrated Services Office still needs to be improved, primarily managerial and socio-cultural competencies. This development can be done by making a roadmap so that development can be carried out continuously.

scholarly journals EVALUASI SISTEM PEMBINAAN, PENATAUSAHAAN, DAN PENGAWASAN PENGELOLAAN BARANG MILIK DAERAH PADA BPK-BMD DI PEMERINTAHAN KABUPATEN MINAHASA

2017 ◽  
Vol 12 (2) ◽  
Author(s):  
Astrid Claudia Sumual ◽  
David Paul Elia Saerang ◽  
I Gede Suwetja
Keyword(s):  
Local Government ◽  
Human Resources ◽  
Qualitative Analysis ◽  
Asset Management ◽  
Financial Management ◽  
Analysis Method ◽  
Management Area ◽  
Administration And Supervision ◽  
Implementation Management ◽  
Descriptive Qualitative

The management of local asset is part of the regional financial management. Since the enactment of regulation of asset management area is expected to be a reference and strength of local government in managing its regional asset. To apply the system in accordance with Permendagri No.19 year 2016 supervision and coorperation required to carry out the process of recording asset at SKPD level as well as management of regional assets including BPK BMD Minahasa district. The purpose of this study is to find out how the application on the system of coaching, administration, and supervision of goods in the management of local assets in BPK BMD Minahasa whether in accordance with Permendagri No.19 year 2016. The method used in this research is descriptive qualitative analysis method. The results showed that the implementation management of local asset, especially the coaching, administration, and supervision of assets in BPK BMD Minahasa accordance with Permendagri No.19 yaers 2016. Not yet supported IT equipment that has not been compatible with that asset user and the lack of human resources becomes an obstacle asset management in BPK BMD Minahasa.Keywords: asset, coaching, administration, supervision

Improving Performance: Motivation of Public Service Officers and their Commitment

2020 ◽  
Vol 2 (2) ◽  
pp. 51-56
Author(s):  
Guswandi Guswandi ◽  
Idayanti Nursyamsi ◽  
Sumardi Lasise ◽  
Hardiyono Hardiyono
Keyword(s):  
Path Analysis ◽  
Public Service ◽  
Large Scale ◽  
Discussion Group ◽  
Analysis Method ◽  
Social Restriction ◽  
One Stop ◽  
The One

This research aims to see the performance condition of employees who are influenced by the commitment and motivation of public service in the One-stop Administration Services Office called SAMSAT Mappanyukki Makassar in the event of Pandemic Covid-19 which demands a large-scale social restriction. This research uses a questionnaire whose data will be processed using the SmartPLS application using the path analysis method. The results found that the motivation of public service and commitment has an effect on employees ' performance amid large-scale social restrictions. The limitations of this study are that there is no discussion group forum that collects employees because conditions do not support.

scholarly journals Kualitas Layanan Publik di Kantor Investasi Layanan Terpadu Satu Pintu dan Tenaga Kerja (DPMPTSP & TK) di Kabupaten Bone Bolango

2019 ◽  
Vol 1 (2) ◽  
pp. 098
Author(s):  
Lucyane Djaafar
Keyword(s):  
Qualitative Methods ◽  
Public Service ◽  
Public Services ◽  
Integrated Services ◽  
Good Service ◽  
One Stop ◽  
Labor Service ◽  
The Government ◽  
The One

Public service is a part that cannot be separated from the life of the nation and state. The 1945 Constitution mandates that the state must provide good service to all citizens to fulfill their basic needs. The government is one of the providers of public services must always carry out services that are in accordance with the rules and must know the conditions of those served. In fact, the community is often disappointed with the services provided by the government in terms of licensing arrangements such as long and convoluted service procedures, the issuance of a permit is sometimes not in accordance with the time set. Problem formula What is the quality of public services in the One Stop and Manpower Integrated Services Investment Office (DPMPTSP & TK) in Bone Bolango Regency?                This research uses qualitative methods. Techniques for collecting data through observation, interviews, documentation. The results of the service quality of Bone Bolango District's One-Stop Integrated Service and Labor Service (DPMPTSP & TK) have been good, seen from the dimensions of tangibles, responsiveness dimensions, empathy (empathy) but on assurance (assurance) dimensions and reability dimensions. corrected because there is still a relationship with the relevant office in issuing a letter of recommendation so that the permit issuance is not in accordance with the stipulated time.

scholarly journals The Implementation of One-Stop Integrated Service Policy in Klungkung Regency

2019 ◽  
pp. 303
Author(s):  
Ni Putu Tirka Widanti ◽  
Anak Agung Gde Raka ◽  
I Made Surya Atmadja
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Administrative Services ◽  
Inhibiting Factors ◽  
Inhibiting Factor ◽  
One Stop ◽  
The Government ◽  
The One ◽  
Integrated Service

The government of Klungkung Regency is one of the Regencies in Bali that carried out reforms in order to simplify the licensing process by holding one-stop integrated service. The purpose of this study is to determine the implementation of the policy and the inhibiting factors of the one-stop integrated service. Van Horn and Van Meter Theory were used in this research. The research was conducted at the Department of Investment and One-Stop Integrated Services in Klungkung Regency by using a qualitative research method. The result is that the implementation of the policy shows a tendency for increasingly improved attitudes. The inhibiting factor of the implementation of the policy is the different perception between the Department of Investment and the technical team related to the administrative services and the unavailability of a public service mall to facilitate the licensing and non-licensing process. In terms of human resources, the inhibiting factors are related to professionalism, competence, empathy, and ethics. The next problem is the minimal service quality that complicates the process.

scholarly journals ANALISIS KINERJA APARATUR PELAYANAN PUBLIK DALAM PENGURUSAN DAN PENERBITAN IZIN MENDIRIKAN BANGUNAN PADA DPMPTSP KABUPATEN BULUKUMBA

2021 ◽  
Vol 2 (2) ◽  
pp. 94-99
Author(s):  
Subarling Subarling ◽  
Andi Rasyid Pananrangi ◽  
Syamsul Bahri
Keyword(s):  
Public Service ◽  
Service Providers ◽  
Integrated Services ◽  
Qualitative Approach ◽  
The Public ◽  
Building Permits ◽  
One Stop ◽  
And Behavior ◽  
Attitudes And Behavior

Penelitian ini bertujuan untuk menganalisis dan menginterpertasi peningkatan mutu pelayanan perizinan khususnya pemberian izin mendirikan bangunan di Kab.Bulukumba. Penelitian ini bersifat deskriptif dengan menggunakan pendekatan kualitatif dimana data diperoleh dari sejumlah informan baik pemberi layanan (Petugas) maupun penerima layanan (Masyarakat). Hasil penelitian mengenai kinerja aparatur pelayanan yang diterapkan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bulukumba menunjukkan kinerja aparatur pelayanan Aparatur Pelayanan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bulukumba terkait sikap dan perilaku dalam memberikan pelayanan kepada masyarakat di Kabupaten Bulukumba atas pengurusan dan penerbitan Izin Mendirikan Bangunan Pelaksananaannya telah baik namum belum sempurna dan perlu di tingkatkan lagi.   Study aims to analyze and interpret the improvement of the quality of licensing services, especially granting building permits in the Regency of Bulukumba. This research is descriptive using a qualitative approach in which data is obtained from a number of informants, both service providers (officers) and service recipients (community). The results of the research regarding the performance of the public service apparatus applied at the Investment and One-Stop Integrated Services Office of Bulukumba Regency shows that the performance of the public service apparatus of the Investment and One-Stop Integrated Services Office of Bulukumba Regency related to attitudes and behavior in providing services to the community in Bulukumba Regency for the management and issuance of Building Permits for the implementation has been good but not yet perfect and needs to be improved.

scholarly journals Pelayanan izin usaha secara one single submission di Aceh Barat

2021 ◽  
Vol 6 (2) ◽  
pp. 180-196
Author(s):  
Dista Setyaningsih ◽  
Fadhil Ilhamsyah ◽  
Ikhsan Ikhsan ◽  
Vellayati Hajad
Keyword(s):  
Qualitative Research ◽  
Research Methods ◽  
Public Service ◽  
Integrated Services ◽  
Ease Of Use ◽  
Electronic Business ◽  
The West ◽  
Security Service ◽  
One Stop ◽  
The One

T The article talks about the electronic business license service provided by the One Single Submission (OSS) application, which has been implemented at the West Aceh Regency's Office of Investment and One Stop Integrated Services (DPMPTSP). One Single Submission (OSS) One form of public service implementation that implements E-Government. This paper applied qualitative research methods to investigate the phenomena that occur in electronic services. The study's findings show that licensing services try to use the One Single Submission (OSS) application, as evidenced by several research indicators, including OSS's ease of use, trust in business actors' privacy security, service officers' assistance, the OSS website, and the service's content and appearance. OSS that is comprehensive and simple to comprehend. It may be stated that electronic services implementing OSS have been running properly at the West Aceh Regency Investment and One-Stop Service Office.

scholarly journals Motive of Millennial Generation Competency in Public Service Implementation in Sidoarjo District

2019 ◽  
Vol 2 (2) ◽  
pp. 100-109
Author(s):  
Moch Ali Mashuri
Keyword(s):  
Public Service ◽  
Millennial Generation ◽  
Research Method ◽  
Public Services ◽  
Baby Boomer ◽  
Integrated Services ◽  
Baby Boomer Generation ◽  
One Stop ◽  
The One

In the organization of the One-Stop Investment and Integrated Services Office of Sidoarjo Regency where there is a cultural clash in the organization, the baby boomer generation has a more rigid behavior in bureaucratic activities and is not following the development of ICT. The millennial generation is very flexible with ICT, is fast paced and wants ease in working in organizations, is bored with routine, and prefers to work behind the scenes. The purpose of this research is to uncover the motive of millennial generation competence in the implementation of electronic-based public services. The research method used is qualitative. Informants are employees of the One Stop Investment and Integrated Services Office of Sidoarjo Regency who fall into the millennial generation category of 8 informants. The results of this study that the motive for developing millennial generation competence in the implementation of electronic-based public services is obtained by millennial generation employees in addition to working to meet their basic daily needs, they want to work according to the rules (standard operational procedures) and the applicable system, achievement motives or rewards, and want to develop soft competence and hard competence to be more professional at work

Mewirausahakan Birokrasi Sekolah Tinggi Penerbangan Indonesia Dengan Pola Pengelolaan Keuangan Badan Layanan Umum

WARTA ARDHIA ◽  
2012 ◽  
Vol 37 (2) ◽  
pp. 143-163
Author(s):  
Tiarto Tiarto
Keyword(s):  
Human Resources ◽  
Community Service ◽  
Public Service ◽  
Financial Management ◽  
Status Quo ◽  
Third Parties ◽  
Human Resources Development ◽  
Service Agency ◽  
Education Systems ◽  
The Status

Currently, the STPI is in stagnant condition or status quo to be a Public Service Agency. This paper is intended for those who feel disturbed by this fact, and have concern for the STPI.Some problems: achievement cadets who decline, low quality but the quantity of excess human resources, education systems, curricula, low reward / low salaries, expenditures per student is high, crowded dormitories, degree requirements, marketing graduates, competency standards / certification, accreditation, Research and Community Service (PPM) which does not fit with the mission, training co-operation contracts with third parties, outsourcing and so on.It all resulted in efficiency, effectiveness, productivity and low yields, thus the need for reform toward a more entrepreneurial way STPI bureaucracy, and fortunately with a strong new leadership of the Chairman with the spirit of high entrepreneur, STPI want to build a center for human flight (center of excellence human resources development for aviation), including the urgent need to change the status of a Pattern of Financial Management of Public Service Agency.

scholarly journals Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis

2019 ◽  
Vol 2 (2) ◽  
pp. 100
Author(s):  
Gina Sofia Rahman ◽  
Herijanto Bekti ◽  
M.D Enjat Munajat
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Field Studies ◽  
Integrated Services ◽  
Building Construction ◽  
Online Service ◽  
Library Studies ◽  
One Stop ◽  
Construction Permit

AbstrakPenelitian ini membahas tentang Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis, dengan menggunakan teori servqual dari Zeithaml mengukur 5 dimensi, yaitu Tangible, Reliabillity, Assurance, responsiveness dan Empathy. Penelitian ini merupakan penelitian jenis kualitatif dengan tekhnik pengumpulan data dengan menggunakan studi kepustakaan, dan studi lapangan berupa observasi dan wawancara dengan 6 informan yaitu, Kepala DPMPTSP, Kabid Perizinan, Kabid Pengaduan dan Advokasi, Petugas Frontliner, Kabid Kepegawaian dan Pemohon Perzinan IMB.Berdasarkan hasil penelitian, Kualitas Pelayanan di DPMPTSP Kabupaten Ciamis masih belum berjalan secara efektif dan efisien dikarenakan kurang nya SDM si bagian pelayanan perizinan DPMPTSP Kabupaten Ciamis, kurangnya kemampuan petugas dan sarana untuk menunjang online service. Kata kunci : Kualitas Pelayanan, Izin Mendirikan Bangunan, Servqual.AbstractThis study discusses the Quality of Building Construction Permits (IMB) at the Ciamis District One-Stop Integrated Services Investment Office (DPMPTSP), using the servqual theory from Zeithaml to measure 5 dimensions, namely Tangible, Reliabillity, Assurance, Responsiveness and Empathy. This research is a qualitative type of research with data collection techniques using library studies, and field studies in the form of observation and interviews with 6 informants namely, Head of DPMPTSP, Head of Licensing, Head of Complaints and Advocacy, Frontliner Officers, Head of Personnel and IMB Licensing Applicants. research, Service Quality in DPMPTSP Ciamis Regency still has not run effectively and efficiently because of the lack of human resources in the licensing service section of DPMPTSP in Ciamis Regency, lack of staff ability and means to support online services.Keywords: Service Quality, Building Construction Permit, Servqual.

scholarly journals Implementation of One-Stop Services Policy (PTSP) in North Jakarta City, DKI Jakarta Province

2020 ◽  
Vol 10 (2) ◽  
pp. 381
Author(s):  
Mary Ismowati ◽  
Ahmad Hidayat Rahadian ◽  
Muhammad Ali Massyhury ◽  
Muhammad Rafi Suryadi
Keyword(s):  
Information Technology ◽  
Human Resources ◽  
Fully Integrated ◽  
Online System ◽  
The North ◽  
Doing Business ◽  
One Stop ◽  
Ease Of Doing Business ◽  
The One ◽  
Research Show

The aim of the study was to obtain a formulation of the implementation of the One-Stop Services Policy (PTSP) in the North Jakarta Administrative City, namely the implementation of Perda No. 12 of 2013, and the Implementation of Presidential Regulation No. 91 of 2017 concerning the acceleration of ease of doing business through the implementation of an information technology-based licensing system (OSS). The research method used a qualitative approach by conducting interviews with a number of informants to determine the conditions and phenomena of the implementation of PTSP policies in North Jakarta. The research involved two research members from students in the framework of thesis research. The results of the research show that implementers have understood their duties and functions, but in the smooth running of their duties, they are constrained by a lack of human resources both in quantity and quality, support for information technology equipment that is not up to date, including the availability of information technology personnel at the district and sub-district levels. Then the OSS policy according to PP No. 24/2018 has not been fully effective, because it has not been fully integrated with the existing licensing system in PM-PTSP DKI Jakarta, namely JakEVO. The main obstacle to policy implementation, namely in terms of human resources, employee status has not been transferred to functional positions so that it affects career ranks and motivation. In addition, there is no HR competency standard for services, for online system services are not implemented according to target. The solution to overcome the obstacles conceptually has not been done.

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