scholarly journals Pelayanan Prima KBIH dan Kepuasan Jemaah Haji

2016 ◽  
Vol 1 (2) ◽  
pp. 121-137
Author(s):  
Iis Sumiati ◽  
Asep Muhyiddin ◽  
Arif Rahman
Keyword(s):  
Customer Loyalty ◽  
Research Method ◽  
Strong Relationship ◽  
Positive Influence ◽  
Survey Method ◽  
Excellent Service ◽  
Relationship Of ◽  
The Relationship ◽  
A Company

penelitian untuk mengetahui bagaimana pelayanan prima KBIH Al-Waritsah, bagaimana kepuasan jemaah hajinya, dan bagaimana hubungan pelayanan prima KBIH Al-Waritsah terhadap kepuasan jemaah hajinya. Menurut Parasuraman, Zeithmal dan Bitner pelayanan prima harus meliputi 5 dimensi yaitu: tangibles, reliabillity, responsiveness, assurance dan emphaty.Apabila semua unsur ini terpenuhi maka tujuan perusahaan yaitu kepuasan para pelanggannya akan tercapai yang akhirnya pelanggan akan loyal terhadap perusahaan. Loyalitas pelanggan inilah yang menentukan maju mundurnya suatu perusahaan. Metode penelitian yang digunakan dalam penelitian ini adalah metode survai, Dari hasil penelitian mengenai hubungan pelayanan prima terhadap kepuasan jemaah haji yang dilakukan dan dilanjutkan dengan menganalisis data dengan menggunakan SPSS For Windows Versi 20.0, maka hasilnya adalah terdapat hubungan yang positif dan kuat antara pelayanan prima terhadap kepuasan jemaah sebesar 0,620 atau 62%, berdasarkan uji determinasi diketahui bahwa pelayanan prima mempengarui kepuasan jemaah dengan tingkat pengaruh sebesar 0,720 atau 72%. Sehingga hipotesis yang menyatakan ada hubungan antara pelayanan prima terhadap kepuasan jemaah dapat diterima. Dengan demikian dapat disimpulkan bahwa ada pengaruh positif dari pelayanan prima KBIH (Al-Waritsah) terhadap kepuasan jemaah haji. The research objective was to find out how the KBIH Al-Waritsah excellent service, how satisfied the pilgrims were, and how the relationship between KBIH Al-Waritsah's excellent service to the satisfaction of the pilgrims. According to Parasuraman, Zeithmal and Bitner excellent service must include 5 dimensions, namely: tangibles, reliabillity, responsiveness, assurance and empathy. If all these elements are fulfilled, the company's goal is the satisfaction of its customers will be achieved which ultimately customers will be loyal to the company. This customer loyalty determines the progress of a company. The research method used in this study is a survey method, from the results of research on the relationship of excellent service to the satisfaction of pilgrims conducted and continued by analyzing data using SPSS For Windows Version 20.0, the result is a positive and strong relationship between excellent service to congregation satisfaction is 0.620 or 62%, based on the determination test it is known that excellent service affects the satisfaction of the congregation with a level of influence of 0.720 or 72%. So the hypothesis that there is a relationship between excellent service and satisfaction of the congregation can be accepted. Thus it can be concluded that there is a positive influence of the KBIH prime service (Al-Waritsah) on the satisfaction of pilgrims.

scholarly journals HUBUNGAN PELAYANAN PRIMA DENGAN KEPUASAN PELANGGAN PT KERETA API INDONESIA (PERSERO) PADA STASIUN PASAR SENEN (STUDI KASUS: KA PROGO PASAR SENEN-LEMPUYANGAN KELAS EKONOMI)

2019 ◽  
Vol 5 (3) ◽  
pp. 262-273
Author(s):  
Suhartono Suhartono ◽  
Eka Putri Nur Azizah ◽  
Lukman Hakim ◽  
Hartanti Hartanti
Keyword(s):  
Customer Satisfaction ◽  
Research Method ◽  
Quantitative Methods ◽  
Strong Relationship ◽  
Coefficient Of Determination ◽  
Transportation Service ◽  
Excellent Service ◽  
Saturated Sample ◽  
Relationship Of ◽  
The Relationship

PT Kereta Api Indonesia (Persero) is a land transportation service company that prioritizes customer satisfaction. The purpose of this study was to determine excellent service, to determine customer satisfaction and to determine the relationship of excellent service with customer satisfaction at Pasar Senen Station in Jakarta. The research method uses quantitative methods with questionnaires and interviews analyzed using SPSS 22.0. Population of 100 respondents using saturated sample techniques. The results showed that the correlation of 0.746 which means that there is a very strong relationship between excellent service and customer satisfaction. In the coefficient of determination test it is known that the R Square value of 55.6% and the remaining 44.4% is influenced by other factors.Keywords: Excellent Service, Customer Satisfaction

scholarly journals The Relationship of Megazoobenthos Association with Seagrass Ecosystem Conditions in Ujung Genteng Waters, Sukabumi

2020 ◽  
pp. 1-10
Author(s):  
Gilang Primanagita Rachman ◽  
Indah Riyantini ◽  
Zahidah Hasan ◽  
Herman Hamdani
Keyword(s):  
Diversity Index ◽  
Close Association ◽  
Strong Relationship ◽  
Survey Method ◽  
Association Pattern ◽  
Seagrass Ecosystem ◽  
Relationship Of ◽  
The Relationship ◽  
Seagrass Density ◽  
Diadema Setosum

Seagrass beds in Ujung Genteng waters are one of the shallow marine ecosystems that have relatively high biodiversity. Seagrass ecosystem as one of the coastal ecosystems in these waters has a diversity of marine life that is associated with it. The purpose of this study was to establish the association pattern and the correlation of mega zoobenthos to seagrass ecosystem conditions. The method used was a survey method by conducting a survey direct observation of the stations that have been determined.  Three seagrass species were identified, namely: Thallasia hemprichii, Cymodoceae rotundata and Enhalus acoroides. The highest density of seagrass was found in station 2 with the type of seagrass Thallasia hemprichii as much as 207 ind/m2. Fifteen mega zoobenthos species were identified representing 3 phyla. Species Mega zoobenthos which is most commonly found in Ujung Genteng waters is Ophiothrix fragilis, Ophiocoma erinaceus, and Diadema setosum. The mega zoobenthos Diversity Index at the observation station is included in the medium category that is 2.33-2.66 and the evenness index is 0.63-0.84. Correlation of seagrass density with mega zoobenthos obtained by 0.92 shows that there is a very strong relationship between seagrass density with mega zoobenthos. The result shows that there are 4 patterns of close association and 2 patterns of very close association. Ophiocoma erinaceus of the ophiuroidea class has a pattern of very close positive associations with seagrass Cymodoceae rotundata and Dendrodoris sp of the order nudibranchia has a pattern of very close negative associations with seagrass Cymodoceae rotundata.

scholarly journals Pengaruh Kualitas dan Diferensiasi Produk Terhadap Loyalitas Pelanggan

2013 ◽  
Vol 1 (3) ◽  
pp. 237-246
Author(s):  
Tania Hanyani ◽  
Adil Fadillah
Keyword(s):  
Product Quality ◽  
Product Differentiation ◽  
Customer Loyalty ◽  
Strong Relationship ◽  
Quality Product ◽  
Quality Of Products ◽  
The Moment ◽  
Relationship Of ◽  
The Relationship

The quality of the product is a combination of the properties of the product in use in accordance with customer’s expectations and goals. While differentiation is the effort of a company to differentiate its products from competitors' products in a trait that makes it more desirable. In consuming the products customers are often confronted by a variety of brands, the company should be able to create a quality product and has the distinction or differentiation in order to increase customer loyalty. The purpose of this study was to determine the quality of products J.CO Donuts & Coffee at the moment. To find product differentiation J.CO Donuts & Coffee at the moment. Determine the effect of product quality J.CO Donuts & Coffee on customer loyalty at this time. Then determine the effect of product differentiation J.CO Donuts & Coffee for the current customer loyalty, and to determine the effect of quality and product differentiation J.CO Donuts & Coffee on customer loyalty at this time. The results showed that the relationship of product quality on customer loyalty is equal to 0.749 and accounts for 56 percent of customer loyalty and product differentiation of the relationship variables on customer loyalty is 0.715 and accounts for 51.1 percent. Analysis of the correlation coefficient on the variable customer loyalty is to have 0.770 showed a strong relationship between the independent factors on customer loyalty, amounting to 77 percent. From this analysis it can be concluded that product quality and product differentiation effect on customer loyalty. This can be evidenced from the contribution of a given variable product quality and product differentiation on customer loyalty.   Keywords: Quality Products, Product Differentiation, Customer Loyalty

scholarly journals Peran Lembaga Hukum Adat Laot dalam mengatur sistem bagi hasil perikanan tangkap antar nelayan dengan pemodal di Kabupaten Aceh Barat

2015 ◽  
Vol 2 (2) ◽  
pp. 75
Author(s):  
Eva Wardah
Keyword(s):  
Research Method ◽  
Coastal Region ◽  
Profit Sharing ◽  
Customary Law ◽  
Survey Method ◽  
Qualitative Approaches ◽  
Aceh Province ◽  
Relationship Of ◽  
The Relationship

Peran lembaga Hukum Adat laot masing sangat mengakar pada masyakarat nelayan yang ada ada diwilayah  pesisir Provinsi Aceh. Keberadaannya bukan hanya sebatas mengatur kegiatan-kegiatan seremonial adat namun juga mengatur hubungan antara nelayan dengan pemilik modal. Penelitian ini bertujuan untuk mengetahui peran Lembaga Hukum Adat Laot dalam mengatur Sistem bagi hasil antara  antara nelayan perikanan tangkap dengan pemodal  di Kabupaten Aceh Barat.metode penelitian digunakan adalah metode survey dengan analisis data melalui pendekatan kuantitatif dan kualitatif berrdasarkan jawaban quisioner pada saat wawancara dengan responden. Hasil penelitian menunjukkan  persentase sumber modal nelayan perikanan  tangkap masih sebahgian besar berasal dari Tauke bangku dan sumber sendiri. Sistem bagi hasil perikanan tangkap mengikat tiga pihak meliputi; (1) pemilik perahu/boat,  (2) pawang pukat dan aneuk pukat serta (3)  tauke bangku dan masing memiliki kewajiban dan hak yang harus dipenuhi. Kepatuhan terhadap Ketentuan hukum adat laot tentang bagi hasil antara nelayan dan pemilik modal dengan menjunjung kemaslahatan hubungan antara pemilik modal dengan pawang dan aneuk pukat masih berlaku dan diterapkan pada kehidupan nelayan perikanan tangkap di Kabupaten Aceh Barat. Role of Laot Customary Law institution still deeply exists in the fishermen society existing at coastal region of Aceh province. Its existence is not only to regulate the tradition ceremonial activities but also to regulate the relationship of  fishermen and the investor. This study aimed to determine the role of Laot Customary Law Institution in regulating the system of profit sharing between the fishermen with the investor at  West Aceh district. Research method used was survey method with data analysis through quantitative and qualitative approaches based on the answers of questionnaires during interviewing respondents. The results showed that the percentage of capital sources of fishermen was mostly from the their boss called tauke bangku and their own capital. Fishery profit sharing system involved three parties such as; (1) the boat owner, (2) the trawl handler and trawl crew and (3) tauke bangku. Each party had obligations and rights that must be fulfilled. Compliance onto the regulation of laot customary law about profit sharing between fishermen and investor by holding the benefits of the relationship of among capital owners, trawl handler and trawl crew was still valid and applicable to the life of fishermen at West Aceh.

scholarly journals Pengaruh Kepercayaan Konsumen terhadap Loyalitas Pelanggan dalam Penggunaan Sistem Pembayaran Online (Survei Pengguna Produk Unipin)

Prologia ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 148
Author(s):  
Rendy Rachman ◽  
Roswita Oktavianti
Keyword(s):  
Social Sciences ◽  
Customer Loyalty ◽  
Positive Influence ◽  
Consumer Confidence ◽  
Consumer Trust ◽  
Primary Data ◽  
Survey Method ◽  
The People ◽  
The Social ◽  
A Company

Consumer trust in a brand can lead to consumer loyalty to that brand. Consumer trust is very important in a company because it will increase customer loyalty to the company itself. A high trust from consumers can create customer loyalty. Customer loyalty is the behavior to make repeated purchases and to build customer loyalty to a product or service produced by the company. This study aims to measure the effect of consumer trust on customer loyalty in using online payment system services. This research uses a quantitative approach with a survey method. Primary data was collected through distributing questionnaires to 90 respondents, namely the people of West Jakarta who have used UniPin as a payment service to buy credit or online game currency. Data analysis used the Statistical Package for the Social Sciences with the SPSS for Windows 22 application. Based on the results of the study, it is known that there is a positive influence between consumer trust and customer loyalty from Unipin companies. Consumer trust has an effect of 67.4% on customer loyalty. If consumer confidence increases, customer loyalty will also increase. Conversely, if consumer confidence decreases, customer loyalty will also decline.Kepercayaan konsumen terhadap suatu merek dapat menimbulkan kesetiaan konsumen pada merek tersebut. Kepercayaan konsumen sangat penting dalam suatu perusahaan karena akan meningkatkan loyalitas pelanggan terhadap perusahaan itu sendiri. Suatu kepercayaan dari konsumen yang tinggi dapat menciptakan loyalitas pelanggan. Loyalitas pelanggan merupakan perilaku untuk melakukan pembelian secara berulang dan untuk membangun kesetiaan pelanggan terhadap suatu produk atau jasa yang dihasilkan oleh perusahaan. Penelitian ini bertujuan untuk mengukur pengaruh kepercayaan konsumen terhadap loyalitas pelanggan dalam menggunakan jasa sistem pembayaran online. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data primer dikumpulkan melalui penyebaran kuesioner kepada 90 responden yaitu masyarakat daerah Jakarta Barat yang pernah menggunakan UniPin sebagai layanan pembayaran untuk membeli credit atau mata uang game online. Analisis data menggunakan Statistical Package for the Social Sciences dengan aplikasi SPSS for windows 22. Berdasarkan hasil penelitian, diketahui bahwa terdapat pengaruh positif antara kepercayaan konsumen terhadap loyalitas pelanggan dari perusahaan Unipin. Kepercayaan konsumen memiliki pengaruh sebesar 67,4% terhadap loyalitas pelanggan. Apabila kepercayaan konsumen meningkat maka loyalitas pelanggan juga akan meningkat. Sebaliknya, apabila kepercayaan konsumen menurun maka loyalitas pelanggan juga akan ikut menurun.

Memperkuat Loyalitas Melalui Kepercayaan, Kepuasan Dan Komitmen Studi Pada Nasabah PT. Bank Cimb Niaga

Liquidity ◽  
2018 ◽  
Vol 4 (1) ◽  
pp. 43-52 ◽  
Author(s):  
Sri Widyastuti
Keyword(s):  
Customer Satisfaction ◽  
Relationship Quality ◽  
Structural Equation Model ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Positive Influence ◽  
Equation Model ◽  
Survey Method ◽  
Branch Office

Customer loyalty is ‘suspected’not been able to optimizationrepetition of transactions, customer recommendation and durability with the establishment relationship quality of the trust, customer satisfaction and commitment. Therefore, research conducted on Bank CIMB Niaga aims to determine the extent of the trust, and commitment to customer satisfaction can increase X-tra and TabunganKU savings customer loyalty. This research is verification and the method of research is explanatory survey method, the sample is 160 customer X-tra and tabunganKU savings in the branch office Bank CIMB Niaga Bintaro. The analytical method used is structural equation model. The results showed loyalty can be achieved with relationship quality for customers through the establishment of trust, and commitment to customer satisfaction, which all three have a positive influence. Therefore, the management of Bank CIMB Niaga need to improve their ability in trust, satisfactionand commitmentwith the bank's customers to become increasingly favored customers.

Hubungan Iklim Komunikasi Organisasi dengan Kepuasan Kerja untuk Meningkatkan Kinerja Aparatur Pemerintahan Desa

2020 ◽  
Vol 4 (4) ◽  
pp. 517
Author(s):  
Bella Oktavianita ◽  
Sarwititi Sarwoprasodjo
Keyword(s):  
Job Satisfaction ◽  
Organizational Communication ◽  
Survey Method ◽  
Government Officials ◽  
Communication Climate ◽  
Real Relationship ◽  
Village Government ◽  
Relationship Of ◽  
The Village ◽  
The Relationship

Iklim komunikasi organisasi merupakan persepsi pegawai mengenai peristiwa yang terjadi di lingkungannya. Kantor Desa Cibalung, Kecamatan Cijeruk, Kabupaten Bogor merupakan salah satu kantor desa yang memiliki berbagai prestasi. Prestasi yang sudah diraih tentu saja tidak lepas dari peran kinerja aparatur pemerintahan desa dan masyarakat yang terlibat dalam menciptakan lingkungan kerja yang produktif dan kepuasaan kerja yang dirasakan. Maka dari itu, penelitian ini bertujuan untuk melihat hubungan iklim komunikasi organisasi dengan kepuasan kerja dan hubungan kepuasan kerja dengan kinerja aparatur pemerintahan desa. Penelitian ini menggunakan pendekatan kuantitatif melalui metode survei dengan kuesioner yang didukung oleh data kualitatif melalui teknik wawancara mendalam dan studi literatur dengan responden sebanyak 36 orang. Hasil penelitian yang diperoleh menunjukkan bahwa terdapat hubungan nyata antara iklim komunikasi organisasi dengan kepuasan kerja dan hubungan sangat nyata antara kepuasan kerja dengan kinerja aparatur pemerintahan desa.Kata Kunci: iklim komunikasi, kepuasan kerja, kinerja, komunikasi organisasi=====ABSTRACTOrganizational communication climate was the employee's perception of events that occurred in their environment. The Cibalung Village Office, Cijeruk Subdistrict, Bogor District was one of the village offices that had various achievements. The achievements that have been achieved certainly could not be separated from the role of the performance of the village government apparatus and the community involved in creating a productive work environment and perceived job satisfaction. Therefore, this study aimed to analyze the relationship of organizational communication climate with job satisfaction and the relationship of job satisfaction with the performance of village government officials. This study used a quantitative approach through a survey method with a questionnaire supported by qualitative data through in-depth interview techniques and literature studies with 36 respondents. The results obtained indicated that there was a real relationship between organizational communication with job satisfaction and the very obvious relationship between job satisfaction by the performance of the village government apparatus.Keywords: communication climate, job satisfaction, performance, organizational communication

FEATURE,NILAI, KEPUASAN DAN LOYALITAS PELANGAN

2017 ◽  
Vol 2 (1) ◽  
pp. 45-52
Author(s):  
Iha Haryani Hatta
Keyword(s):  
Structural Equation Modeling ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Customer Value ◽  
Structural Equation ◽  
Equation Modeling ◽  
Relationship Of ◽  
The Relationship ◽  
Customer Satisfaction And Loyalty

The aim of this study was to determine the relationship of the features of the value, satisfaction, and customer loyalty; the effect on the value of customer satisfaction and loyalty; influence of satisfaction on customer loyalty. A total of 200 merchant PT. BANK XYZ as respondents was selected randomly. Analyses were performed using structural equation modeling (SEM). The analysis showed that the feature has a significant influence on customer value, but not for customer satisfaction and loyalty. The values has a significant influence on satisfaction, but not on customer loyalty. Satisfaction has a significant influence on customer loyalty. Discussion and conclusions described in the article. Keywords: features of the value, satisfaction, customer loyalty

scholarly journals The Relationship between Reputation, Customer Satisfaction, Trust, and Loyalty

2014 ◽  
Vol 4 (3) ◽  
pp. 368 ◽  
Author(s):  
Roshana Gul
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Significant Relationship ◽  
Positive Sign ◽  
Medical College ◽  
Independent Variable ◽  
Relationship Of ◽  
The Relationship ◽  
Self Administered Questionnaire

Though a lot of studies have been done to conclude customer loyalty as dependent variable but still there is a vast margin of researches to be conducted in future in different spheres of this construct. On the other hand the truth of the importance of customer loyalty as an enduring asset cannot be falsified. It is fundamental for organizations to build up long term and mutual beneficial associations with the customers. The purpose of this research paper is to show the inter relationship of reputation, customer satisfaction and trust on customer loyalty. According to the observations reputation is the major independent variable that has significant relationship with customer satisfaction, customer loyalty, and trust. Data for this research study was taken from the Islamia University, Quaid-e-Azam Medical College, and different banks located at various geographic locations of Bahawalpur region of Pakistan. Data was collected through self administered questionnaire and analyzed by using regression through SPSS. The results have been drawn from 150 users of NISHAT LINEN and it was found that there is positive and significant relationship among reputation, customer satisfaction, trust and customer loyalty. Hence the studies give the positive sign that with the increment of reputation, customer satisfaction and trust the customer loyalty enhances.  

Hubungan antara Pemberitaan Pembatasan 17 Lagu Barat oleh KPID Jawa Barat terhadap Minat Pendengar Lagu Barat di Radio

2021 ◽  
Vol 1 (1) ◽  
pp. 24-28
Author(s):  
Nadya Savira Chaerani ◽  
Dedeh Fardiah
Keyword(s):  
Random Sampling ◽  
English Language ◽  
Sampling Technique ◽  
Strong Relationship ◽  
Online Media ◽  
Stratified Random Sampling ◽  
The Hours ◽  
Correlational Approach ◽  
Relationship Of ◽  
The Relationship

Abstract. In February 2019 KPID West Java issued a circular containing restrictions on the hours of broadcast of some English-language songs that were vulgar in content, both in the form of songs or video clips. There are 17 English songs contained in circular attachments issued by KPID West of Java. Dozens of songs can only be aired starting at 22:00 WIB until 03.00 WIB. The broadcast limitation starts from public complaints and KPID supervision of the broadcast content. A number of online media rollicking to preach this event, one of which is online media Detik.com which is a news site that is widely accessed by various groups. This study uses a quantitative method with a correlational approach that aims to find out the relationship of truth, relevance, balance and neutrality between the coverage of 17 western songs by KPID West of Java towards the interests of listeners of western songs on Radio as aspects of cognitive, evaluative and the interests of listeners of western songs on the radio The students of Faculty of Communication Sciences Unisba as the dependent variable, this study uses the objectivity theory of Westerstahl. From this study using the stratified random sampling technique, it was concluded that there was a significant and very strong relationship between Factuality, Impartiality and Western Song Listeners' Interests on Radio at the Faculty of Communication Sciences Unisba. Abstrak. Pada bulan Februari 2019 KPID Jawa Barat mengeluarkan surat edaran yang berisi tentang pembatasan jam penyiaran beberapa lagu berbahasa Inggris yang berkonten vulgar, baik dalam bentuk lagu atau pun video klip. Terdapat 17 lagu berbahasa Inggris yang terdapat dalam lampiran surat edaran yang dikeluarkan KPID Jawa Barat. Belasan lagu itu hanya boleh tayang mulai pukul 22.00 WIB hingga 03.00 WIB. Pembatasan penyiaran berawal dari aduan masyarakat dan pengawasan KPID terhadap isi siaran. Sejumlah media online beramai-ramai memberitakan peristiwa ini salah satunya media online Detik.com yang merupakan situs berita yang banyak diakses oleh berbagai kalangan. Penelitian ini menggunakan metode kuantitatif dengan pendekatan korelasional yang bertujuan mengetahui adanya hubungan kebenaran, relevansi, keberimbangan dan netralitas antara pemberitaan pembatasan 17 lagu barat oleh KPID Jawa Barat terhadap minat pendengar lagu barat di Radio sebagai aspek dalam kognitif, evaluatif dengan minat pendengar lagu barat di radio pada Mahasiswa Fikom Unisba sebagai variabel terikat, penelitian ini menggunakan teori Objektivitas dari Westerstahl. Dari penelitian ini yang menggunakan teknik penarikan sampel stratified random sampling ini ditemukan kesimpulan, bahwa terdapat hubungan yang signifikan dan sangat kuat antara Faktualitas, Imparsialitas dengan Minat Pendengar Lagu Barat di Radio pada Mahasiswa Fikom Unisba.

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