scholarly journals PENGARUH KOMPETENSI PEGAWAI DAN IKLIM ORGANISASI TERHADAP KUALITAS PELAYANAN DI UNIT PELAKSANA PELAYANAN TERPADU SATU PINTU KOTA ADMINISTRASI JAKARTA BARAT

2018 ◽  
Vol 1 (1) ◽  
pp. 140-148
Author(s):  
A. H. Rahadian ◽  
Albertina Novi ◽  
Sri Sundari ◽  
Mary Ismowati
Keyword(s):  
Organizational Climate ◽  
Customer Service ◽  
Descriptive Data ◽  
Independent Variables ◽  
Service Unit ◽  
One Stop ◽  
Quantitative Descriptive ◽  
Positive Effect ◽  
Integrated Service

This study aims to determine how much Effect of Employee Competence and Organizational Climate on the Quality of Customer Service in One Stop Integrated Service Unit West Jakarta Administration, by taking a sample of 93 respondents. Both independent variables and the dependent variable is operationalized by research method as follows: Sampling is done by using the technique sampling; Scoring of answers of respondents using a Likert Scale Technique; using Quantitative Descriptive Data Analysis. From the above results, it can be concluded that the hypothesis that the authors propose is acceptable, because there is a positive Effect of Employee Competence and Organizational Climate either partially or simultaneously on the Quality of Customer Service in One Stop Integrated Service Unit West Jakarta Administration. 

scholarly journals THE OPTIMIZATION OF LEADERSHIP MEDIATION, WORK ENVIRONMENT, AND COMMUNICATION FOR EMPLOYEE PERFORMANCE IN DISTRICT SERVICE DIVISION IN PT. STATE ELECTRICITY COMPANY

2020 ◽  
Vol 2 (1) ◽  
pp. 104-134
Author(s):  
Nuzulul Fatimah ◽  
Anis Eliyana ◽  
Noneng R Sukatmadiredja ◽  
Ilham Ilham ◽  
Tatag Herbayu L ◽  
...  
Keyword(s):  
Work Environment ◽  
Customer Service ◽  
Leadership Style ◽  
Work Performance ◽  
Employee Performance ◽  
Communication Style ◽  
Service Unit ◽  
Quantitative Descriptive ◽  
Indirect Relationship ◽  
Positive Effect

This study identifies and analyzes optimization by work morale to mediate leadership style, work environment, and communication on the performance of employees of PT. State Electricity Company (PLN PERSERO) Customer Service Unit. This research was conducted using a quantitative, descriptive approach. The population in this study were employees of PT. State Electricity Company (PLN PERSERO) of the Customer Service Unit, amounting to 48. We use path analysis techniques to determine the direct and indirect relationship between leadership style, work environment, and communication on employee performance. As well as how the enthusiasm of work mediates the variables of leadership, work environment, and communication on the performance of employees in the Nuisance Services Division at the PT State Electricity Company, Network Service Unit. The results of this study conclude that (1) leadership style has a positive effect on morale, (2) leadership style directly has a positive effect on work performance, (3) work environment has a positive effect on morale, (4) the work environment directly has a positive effect on work performance. (5) Communication has a positive effect on morale, (6) communication directly has a positive effect on work performance, (7) work performance has a positive effect on morale. (8) Leadership style indirectly positively influences work performance through work morale as an intervening variable, (9) work environment has a positive effect on work performance through work morale as an intervening variable, (10) communication style positively influences work performance through work morale as an intervening variable in service division employees at PT. State Electricity Company (PLN PERSERO) Customer Service Unit.

scholarly journals The Sensory Quality and the Textural Properties of Functional Oolong Tea-Infused Set Type Yoghurt with Inulin

Foods ◽  
2021 ◽  
Vol 10 (6) ◽  
pp. 1242
Author(s):  
Katarzyna Świąder ◽  
Anna Florowska ◽  
Zuzanna Konisiewicz
Keyword(s):  
Sensory Quality ◽  
Bitter Taste ◽  
Profile Analysis ◽  
Textural Properties ◽  
Sweet Taste ◽  
Oolong Tea ◽  
Quantitative Descriptive ◽  
Semi Solid ◽  
Positive Effect

Set type yoghurts are characterised by a semi-solid texture, which is created during the fermentation process. The tea infusion in this type of yoghurt production can influence the quality of the final product. Therefore, the aim of the experiment was to evaluate the influence of the addition of 3, 6 and 9% inulin to oolong tea-infused yoghurts on the sensory quality. It has been evaluated by trained experts using a Quantitative Descriptive Profile analysis and by consumers using hedonic scaling, as well as on instrumentally evaluated features such as texture, stability and visual parameters. The addition of oolong tea to yoghurt resulted in positive changes in the perception of sweet, peach and nectar odours and flavours, and also creaminess, as well as negative changes in the presence of a bitter taste, the whey presence and a colour intensification towards dark cream (p ≤ 0.05). The addition of inulin to the tested oolong tea yogurts caused a decrease in the whey presence and brightened the yoghurt’s colour (6% and 9%, p ≤ 0.05, respectively), as well as an improved creaminess and an increase in the sweet taste of the yoghurt. It was also observed that the addition of oolong tea deteriorated the instrumentally evaluated texture of the set yoghurts, while inulin at a higher concentration (9%, p ≤ 0.05) increased the firmness and adhesiveness. Moreover, the addition of inulin also had a positive effect on the yoghurt’s stability. The addition of inulin to oolong tea-infused set yoghurts may be valuable both as a source of prebiotic fibre in functional products and as a factor improving the quality of these products.

scholarly journals Penerapan Joyfull Learning Untuk Meningkatkan Hasil Belajar Mahasiswa Matakuliah Fisiologi Tumbuhan

2020 ◽  
Vol 1 (3) ◽  
pp. 158-164
Author(s):  
Heni Setyawati
Keyword(s):  
Plant Physiology ◽  
Student Learning ◽  
Learning Outcomes ◽  
Student Learning Outcomes ◽  
Descriptive Data ◽  
Quality Of Learning ◽  
Quantitative Descriptive

Abstrak Penelitian ini bertujuan untuk mendeskripsikan penerapan joyful learning terhadap hasil belajar mahasiswa pada mata kuliah fisiologi tumbuhan. Penelitian ini merupakan penelitian deskriptif kuantitatif. Pengumpulan data dalam penelitian menggunaan tes, observasi, dan dokumentasi. Data dianalisis dengan membandingkan nilai UTS fisiologi tumbuhan mahasiswa angkatan 2017 dengan nilai UTS fisiologi tumbuhan mahasiswa angkatan 2016. Hasil penelitian menunjukkan bahwa penerapan joyful learning dapat meningkatkan hasil belajar mahasiswa sebesar 32,67. Selain itu pembelajaran fisiologi tumbuhan dengan  joyful learning dapat meningkatkan kualitas pembelajaran fisiologi tumbuhan yaitu meningkatkan kenyamanan mahasiswa selama pembelajaran, meningkatkan aktivitas mahasiswa dan meningkatkan minat mengikuti pembelajaran fisiologi tumbuhan.   Abstract This research was aimed to describe the implementation of joyful learning towards student learning outcomes in plant physiology course. This research included in a quantitative descriptive. Data was collected through test, observations, and documentation.  Findings of the research were analized by comparing the mid-term test of plant physiology between students in 2017 class and 2016 class. The results indicated that joyful learning was able to increase the student learning outcomes. In addition, it can improve the quality of learning by increasing comfort situation, interactive activities, and interest in participating of students.

scholarly journals ANALISIS PENGARUH PROMOSI YANG TERINTEGRASI DAN KEUNGGULAN POSITIONING TERHADAP KEPUTUSAN PEMBELIAN SABUN MANDI LUX DI KOTA AMBON

Jurnal Soso-Q ◽  
2020 ◽  
Vol 8 (1) ◽  
Author(s):  
Anggrainy Chaniago ◽  
Merry M. Pelupessy ◽  
Sarifuddin Sarifuddin ◽  
Yulianty S. Ginting
Keyword(s):  
Coefficient Of Determination ◽  
Test Results ◽  
Significant Positive Effect ◽  
Analysis Method ◽  
Purchasing Decisions ◽  
Independent Variables ◽  
Independent Variable ◽  
The City ◽  
Positive Effect

The bath soap market is constantly changing and competition is getting tougher with the emergence of bath soaps that have a clearer positioning, such as beauty soap, whitening soap, family soap to health soap. Increasing lifestyles of people in Indonesia and changing habits where bathing is no longer just using soap, but by adding fragrance and comfort when wearing it. The higher purchasing power of consumers for a product encourages companies to further improve the quality of their products. The purpose of this study is to analyze the effect of Integrated Promotion and Positioning Excellence on Purchasing Decisions in Lux Bath Soap. The population in this study are consumers in the city of Ambon who use Lux bath soap. The sample in this studywere 100 people who bought lux bath soap taken by purposive sampling. The data collection is done by using a questionnaire. The data analysis method used is SPSS version 16.The results of multiple regression analysis namely Y = 0.501 X1 + 0.218 X2 The most influential independent variable on the dependent variable is the integrated Promotion variable (0.501), followed by the Positioning Excellence variable (0.218). T test results show that all independent variables, namely (integrated promotion and positioning superiority) have a significant positive effect on the dependent variable (purchasing decisions) where all independent variables obtain a t value greater than t table with a sig level of less than 0.05. And the coefficient of determination (R Square) obtained by 0.309 this means that 30.9% of purchasing decisions can be explained by integrated promotion variables and positioning excellence, while the remaining 69.1% is influenced by other variables not examined in this study. Keywords: Integrated Promotion, Positioning Excellence, Purchasing Decisions

scholarly journals Customer Service in Influencing Perceptions of New Students and Services of Upt PMB University of Muhammadiyah Sidoarjo

2020 ◽  
Vol 9 (1) ◽  
pp. 33-37
Author(s):  
Ainur Rochmaniah ◽  
Elnika Fajarini
Keyword(s):  
Customer Service ◽  
Educational Institution ◽  
Sampling Technique ◽  
Good Effect ◽  
Educational Institutions ◽  
New Students ◽  
Quantitative Descriptive ◽  
The University ◽  
New Student

As an educational institution, the thing that must be considered is the quality of service. If educational institutions always pay attention to the quality of their services to prospective new students, it will have an impact on the image of the campus which can lead to an increase in the interest of prospective new students who will register at UMSIDA. This study aims to determine the effect of Customer Service on the perceptions of new students and services at UPT New Student Reception at Muhammadiyah University, Sidoarjo. This type of research is quantitative descriptive, the location in this study was at the University of Muhammadiyah Sidoarjo with a sample of 96 respondents taken using the Slovin formula. While the sampling technique is proportional random sampling. Data collection is done by distributing questionnaires and documentation. Data were analyzed by simple linear regression with the help of SPSS 16.0. The results of this study stated that there was a good influence Customer Service (X) on the perception (Y1) of new students by 82.4% and a good effect of Custumer Service on service (Y2) of new students by 81.2% at the UPT of New University Student Admissions Muhammadiyah Sidoarjo.

scholarly journals HARGA, PROMOSI, DAN KUALITAS PELAYANAN SEBAGAI ANTESEDEN KEPUASAN PELANGGAN YANG DI MEDIASAI OLEH KEPUTUSAN MENGGUNAKAN OJEK ONLINE DI YOGYAKARTA

2020 ◽  
Vol 9 (2) ◽  
pp. 241
Author(s):  
Taufiq Hidayat ◽  
Sukardi Sukardi
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Sampling Method ◽  
Sampling Technique ◽  
Primary Data ◽  
Analysis Tool ◽  
Independent Variables ◽  
The City ◽  
Positive Effect

Customer satisfaction is an asset for the company to be a benchmark for the company's success in serving customers. Since its establishment in 2010, GOJEK has consistently  served  the  community,  presenting  efficient  and  effective transportation  to the Indonesian people spread across several cities. By maintaining the values of a friendly Indonesian character. The population in this study were GO-JEK users. While the sample in this study is GO-JEK users more than once in the city of Yogyakarta.  The sampling technique uses a non-probability sampling method. While the data used in this study are primary data by  obtaining the data needed by  using information techniques, namely by distributing  questionnaires.  The analysis tool uses multiple linear regression, and doing a partial test  knowing  whether the independent variables individually have a significant effect on the dependent variable, do the r-test to measure the ability of the model to explain the ability of the dependent variable.The results of the analysis can be concluded that: Price does not have a positive effect on user decisions. Promotion does not have a positive effect on user decisions. Service quality does not have a positive effect on user decisions. User decisions have a positive effect on customer satisfaction. User decisions do not mediate between Price, Promotion and Quality of Service.

scholarly journals KUALITAS PELAYANAN PASANG BARU LISTRIK PRABAYAR DI PT PLN (PERSERO) UNIT LAYANAN PELANGGAN WOHA

2021 ◽  
Vol 5 (2) ◽  
pp. 162-170
Author(s):  
Sebtian Tri Putra ◽  
Ismunandar Ismunandar
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Secondary Data ◽  
Test Reliability ◽  
Reliability Test ◽  
Literature Study ◽  
Service Unit ◽  
Analysis Technique ◽  
Interview Questionnaire

The purpose of this study was to determine how the service quality of Prepaid Electricity Installations at PT PLN (Persero) WOHA Customer Service Unit. This type of research is descriptive, the data sources used are primary and secondary data. The research instrument used was a Likert scale questionnaire. The data collection techniques used were observation, interview, questionnaire, and literature study. The data analysis technique used is validity test, reliability test and one sample t test. The results showed that the service quality of prepaid electricity installations at PT. PLN Persero ULP. Woha more than 70% of expected (good).

Role of Knowledge Management in Ensuring Quality of Higher Education in Al-Quds University from the Academic Staff's Perspective

2021 ◽  
Vol 14 (47) ◽  
pp. 1-30
Author(s):  
Bushra Izzat Albadawi ◽  
Mohammad Omran Salha
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Academic Rank ◽  
Independent Variables ◽  
Quality Of Higher Education ◽  
Positive Effect

The concept of knowledge management has acquired significance recently for its relevance to the concept of total information management. This study aimed to investigate the role of knowledge management in ensuring quality of higher education in Al-Quds University from the viewpoint of academics. To achieve this objective, the descriptive, analytical method was followed. (150) academics were randomly selected for the study from Al-Quds University during 2019/2020. A questionnaire was developed based on previous studies; and after checking its reliability and validity, it was used to collect data. The data was analyzed by using SPSS to conduct statistical procedures, including T-test and ANOVA. Major findings revealed that there was a positive role for Operations management knowledge in quality assurance, and the academics' assessment regarding knowledge management and quality assurance practice was medium. The independent variables (knowledge creation, knowledge sharing, application and generation of knowledge) combined had a positive effect on the dependent variable (achieving quality of higher education at Al-Quds University). It was also found that there was a positive effect for the knowledge sharing variable. In other words, the higher the level of knowledge management is, the greater the achievement of the quality of higher education at Al-Quds University is. The independent variables (gender, academic rank, college) had an impact on the dependent variable (achieving the quality of higher education at Al-Quds University). It was found that there was a positive effect for the academic rank variable, and a negative effect for the college variable, which means that the higher the academic rank is, moving towards science colleges, the more the quality of higher education at Al-Quds University will be, which means knowledge management helps in achieving the quality of higher education. The study recommended the need to raise the efficiency of knowledge management processes at Al-Quds University because of its role in achieving higher education quality. keywords: management knowledge, quality of higher education, Al-Quds university.

scholarly journals Quality of Building Information System Services in the Management of Building of Merauke Regency

2021 ◽  
pp. 125
Author(s):  
Nenden Siti Khodijah ◽  
Yohanis E. Teturan
Keyword(s):  
Information System ◽  
Service Quality ◽  
Field Studies ◽  
Building Permits ◽  
Building Information ◽  
One Stop ◽  
The One ◽  
Investment Service ◽  
Integrated Service

An observation was made when a new website was launched through the ministry in order to improve the service quality of the Building Information System in the Management of Building Permits (SIMBG) at the One-Stop Integrated Service and Investment Service of Merauke Regency which consists of five quality dimensions, namely: tangibility, reliability, responsiveness, assurance, and empathy. The purpose of this research is to describe the service quality of the Building Information System (SIMBG) in making Building Permits at One-Stop Integrated Service and Investment Service. The research is a descriptive with a qualitative analysis approach in its method. The data collection techniques are: theoretical studies and field studies consisting of observations and interviews. 10 informants were interviewed in the study. They are five informants of IMB officers at DPMPTSP and five informants from the community who have made IMBs online. There are 3 data analysis techniques used, namely data reduction, data presentation, and drawing conclusions/verification. The conclusion of this study illustrates that the use of the 5 dimensions of Parasuraman has met the standards of SIMBG Service Quality at DPMPTSP Merauke Regency in the management of IMB. However, there are some shortcomings and things that have not been met, such as the length of time the applicant data upload process takes, the appropriate length of time for issuance, and coordination with each sub district in Merauke Regency regarding more intensive socialization of online licensing at the Merauke Regency DPMPTSP. Apart from that, it has shown that in general the quality of service is quite optimal in providing public services regarding existing permits in Merauke Regency.

scholarly journals Factors that Influence to Sustainability of MSME Muffler Industry in Purbalingga Regency

Performance ◽  
2020 ◽  
Vol 27 (2) ◽  
pp. 01
Author(s):  
Faizal Kurniawan ◽  
Eliada Herwiyanti ◽  
Bambang Setyobudi Irianto
Keyword(s):  
Transactional Leadership ◽  
Leadership Style ◽  
Financial Literacy ◽  
Total Sample ◽  
Standard Report ◽  
Transactional Leadership Style ◽  
Quantitative Descriptive ◽  
Implementation Leadership ◽  
Positive Effect

Financial literacy, accounting literacy, and transactional leadership style are needed by the owners for sustainability of their business, especially for MSME sector. The good level of the financing and leadership is the sucess key to maintain the sustainability of the business.  Whether financial literacy, accounting literacy, and transactional leadership style can influence the sustainability in muffler industry Purbalingga? This research analyze were performed with a quantitative descriptive method, that is based on the questionnaire and interviews with respondent. The object of this research is MSMEs muffler industry in Purbalingga. The total sample in this research are 76 sample from the population 166 industry spread in 6 subdistrict in Purbalingga. The result of this research indicate that the financial literacy, accounting literacy and transactional leadership style have a positive effect to the sustainability of muffler industry. The good financial literacy tend to be able to make a good business plan and decisions. Having good accounting literacy in the business tend to be able to produce the good financial standart report, the quality of the financial standard report can help the business to get investment and loan. The good implementation leadership style can help the business sustainability.

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