PELAYANAN APARATUR DALAM PEMBERIAN IZIN MENDIRIKAN BANGUNAN (IMB) DI DINAS PENANAMAN MODAL DAN PERIZINAN TERPADU SATU PINTU KOTA JAYAPURA

2018 ◽  
Vol 3 (1) ◽  
Author(s):  
Anugrah Yulistiono Ririhena ◽  
Irfan Setiawan
Keyword(s):  
Public Service ◽  
Research Method ◽  
Public Awareness ◽  
Standard Operating Procedure ◽  
Network Access ◽  
Building Permit ◽  
Standard Operating ◽  
One Stop ◽  
The One ◽  
Descriptive Method

This study aims to analyze the Building Permit Letter Service in the apparatus service of the One Stop Office and One Stop Office in Jayapura and describe the obstacles in the process of granting Building Permit Letter. The research method used is qualitative research with descriptive method with inductive approach to present data about the apparatus service in the process of Building Permit Letter. The result of the research explains that the service of apparatus in providing building permit service letter at the Investment and One Stop Integrated License Department in Jayapura City of Papua Province has been running well and in accordance with Standard Operating Procedure of issuing Building Permit Letter, despite having some constraints such as; lack of network access, low public awareness, lack of facilities and infrastructure in the service of building permit letter.   Keyword: building permit letter, apparatus, public service

scholarly journals Implementasi Kebijakan Pusat Kesejahteraan Sosial Anak Integratif Di Kabupaten Jombang

2021 ◽  
Vol 6 (2) ◽  
pp. 9
Author(s):  
Wafiq Ima Azizah ◽  
Tukiman Tukiman
Keyword(s):  
Social Welfare ◽  
Policy Implementation ◽  
Research Method ◽  
Standard Operating Procedure ◽  
Several Variables ◽  
Implementation Guideline ◽  
Standard Operating ◽  
Qualitative Descriptive ◽  
Communication Resource ◽  
Descriptive Method

This study aims to determine the implementation of the policy of an integrative child social welfare center in Jombang Regency. The research method used is a qualitative descriptive method using George Charles Edward's theory of policy implementation, which consists of several variables that affect the success of a policy implementation, including communication, resource sources, disposition, and the structure of the brokerage. The result that Dieh found in this research is that the implementation is less than optimal. In the aspect of communication, socialization has not been carried out to the community and the communication that has been carried out has not been optimally carried out to internal implementers. In the aspect of resources, it was found that there was a lack of staff resources. In the aspect of disposition, it was found that the understanding of implementers regarding policies was not the same. And in the aspect of the bureaucratic structure, it was found that the Standard Operating Procedure (SOP) has not been resolved as a policy implementation guideline.

scholarly journals The Implementation of One-Stop Integrated Service Policy in Klungkung Regency

2019 ◽  
pp. 303
Author(s):  
Ni Putu Tirka Widanti ◽  
Anak Agung Gde Raka ◽  
I Made Surya Atmadja
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Administrative Services ◽  
Inhibiting Factors ◽  
Inhibiting Factor ◽  
One Stop ◽  
The Government ◽  
The One ◽  
Integrated Service

The government of Klungkung Regency is one of the Regencies in Bali that carried out reforms in order to simplify the licensing process by holding one-stop integrated service. The purpose of this study is to determine the implementation of the policy and the inhibiting factors of the one-stop integrated service. Van Horn and Van Meter Theory were used in this research. The research was conducted at the Department of Investment and One-Stop Integrated Services in Klungkung Regency by using a qualitative research method. The result is that the implementation of the policy shows a tendency for increasingly improved attitudes. The inhibiting factor of the implementation of the policy is the different perception between the Department of Investment and the technical team related to the administrative services and the unavailability of a public service mall to facilitate the licensing and non-licensing process. In terms of human resources, the inhibiting factors are related to professionalism, competence, empathy, and ethics. The next problem is the minimal service quality that complicates the process.

scholarly journals Kualitas Pelayanan Publik Pemerintah Daerah (Kasus Pelayanan IMB pada KPTSA Kabupaten Bone)

2011 ◽  
Vol 1 (2) ◽  
Author(s):  
Rabina Yunus
Keyword(s):  
Public Service ◽  
Influential Factor ◽  
Leadership Model ◽  
The Public ◽  
Building Permit ◽  
One Stop ◽  
The Government ◽  
The One ◽  
The Cost

Measuring the quality of public services in the Building Permit in the one-stop services office of Bone Regency, using indicators of the ability of the apparatus, system services and influential factor in the service of Building permit. The data was collected through interviews, observation and documentation, as a way to know the description of the organizational structure, education and training, ability to work completion on schedule, the convenience in obtaining services, clarity of information, security and protection services to consumers in the Office of One-Stop Services (KPTSA) of Bone Regency. The factors that affect the public service of Building Permit (IMB), among others; timeliness, ease of filing, the accuracy of service, the cost of service. Factor is a barometer of the consumer or the use of the service, so whether or not the services provided by the government back to the things mentioned above. In the public service should further develop the quality of human resources and democratization, leadership model must shift from power to the approach of expertise (from macho to maestro) and democratic in spirit, close to the subordinates and apply humanistic model of bureaucracy is putting a human in its proportions.Mengukur kualitas pelayanan publik dalam Izin Bangunan di kantor pelayanan satu atap Kabupaten Bone, dengan menggunakan indikator kemampuan aparatur, sistem layanan dan faktor yang berpengaruh dalam pelayanan Membangun izin. Data dikumpulkan melalui wawancara, observasi dan dokumentasi, sebagai cara untuk mengetahui gambaran struktur organisasi, pendidikan dan pelatihan, kemampuan untuk bekerja selesai sesuai jadwal, kenyamanan dalam memperoleh pelayanan, kejelasan layanan informasi, keamanan dan perlindungan kepada konsumen di Kantor Pelayanan Satu Atap (KPTSA) Kabupaten Bone. Faktor- faktor yang mempengaruhi pelayanan publik Izin Mendirikan Bangunan (IMB), antara lain; ketepatan waktu, kemudahan pengajuan, akurasi pelayanan, biaya pelayanan. Faktor adalah barometer konsumen atau penggunaan layanan, sehingga apakah layanan yang diberikan oleh pemerintah kembali ke hal-hal tersebut di atas. Dalam layanan publik lebih lanjut harus mengembangkan kualitas sumber daya manusia dan demokratisasi, model kepemimpinan harus bergeser dari kekuasaan ke pendekatan keahlian (dari macho untuk maestro) dan berjiwa demokratis, dekat dengan bawahan dan menerapkan model birokrasi humanistik adalah meletakkan manusia dalam proporsinya.

scholarly journals Motive of Millennial Generation Competency in Public Service Implementation in Sidoarjo District

2019 ◽  
Vol 2 (2) ◽  
pp. 100-109
Author(s):  
Moch Ali Mashuri
Keyword(s):  
Public Service ◽  
Millennial Generation ◽  
Research Method ◽  
Public Services ◽  
Baby Boomer ◽  
Integrated Services ◽  
Baby Boomer Generation ◽  
One Stop ◽  
The One

In the organization of the One-Stop Investment and Integrated Services Office of Sidoarjo Regency where there is a cultural clash in the organization, the baby boomer generation has a more rigid behavior in bureaucratic activities and is not following the development of ICT. The millennial generation is very flexible with ICT, is fast paced and wants ease in working in organizations, is bored with routine, and prefers to work behind the scenes. The purpose of this research is to uncover the motive of millennial generation competence in the implementation of electronic-based public services. The research method used is qualitative. Informants are employees of the One Stop Investment and Integrated Services Office of Sidoarjo Regency who fall into the millennial generation category of 8 informants. The results of this study that the motive for developing millennial generation competence in the implementation of electronic-based public services is obtained by millennial generation employees in addition to working to meet their basic daily needs, they want to work according to the rules (standard operational procedures) and the applicable system, achievement motives or rewards, and want to develop soft competence and hard competence to be more professional at work

scholarly journals ANALISIS PELAYANAN PUBLIK PEMERINTAHAN DESA TLANAK KECAMATAN KEDUNGPRING KABUPATEN LAMONGAN

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Ernia Duwi Saputri, S.Pd., M.H.
Keyword(s):  
Public Service ◽  
Research Method ◽  
Good Governance ◽  
Public Awareness ◽  
Quality Analysis ◽  
Service Activity ◽  
Village Government ◽  
Public Awareness Program ◽  
The Village

Public Service Analysis of Village Tlanak Support of Lamongan District. The purpose of this research is to know the quality of Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency, to know the supporting and inhibiting factors and solution of Public Service of Village Government of  Tlanak Kedungpring District of  Lamongan Regency and to know the implementation of Good Governance in Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency. The type of this research is non-doctrinal (sosiologis) legal research. Non-doctrinal method is a type of scientific study with the intention just to learn just and not to teach something doctrine. The research method used is research method with qualitative analysis. The results of this study concluded that the quality of Public Service Village Tlanak Kedungpring District Lamongan through Programs, policies, and attitudes is Services Open, easy and accessible by all parties who need and provided adequate and easy to understand, can be accounted for in accordance with the provisions of legislation - invitation, inhibiting the public service of Tlanak village administration of Kedungpring Sub-district of Lamongan Regency is seen in the condition of society which still have a lot of parochial political culture. The solution of inhibiting factor of public service in Tlanak Village, Kedungpring Sub-district, Lamongan Regency by strengthening service system, improving professionalism of each employee, conducting public awareness program to help dissemination and comprehension of information to society about matters related to service activity and giving sanction that is firm. The village government of Tlanak Kedungpring District of Lamongan Regency has not fully implemented the Good Governance principles in the implementation of the village government's tasks, functions, authorities, rights, and obligations in terms of planning, service, implementation of village development, especially those related to village governance.Keywords: Quality Analysis of Public Service, Good Governance.

scholarly journals EFEKTIFITASPELAYANANPUBLIK DIKECAMATAN SAMARINDA KOTA DI SAMARINDA

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ahmad Jubaidi
Keyword(s):  
Data Collection ◽  
Service Delivery ◽  
Public Service ◽  
Research Method ◽  
Public Awareness ◽  
Field Research ◽  
Civil Registration ◽  
A Value ◽  
Factors Influencing ◽  
The Cost

The purpose of this study is to determine the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district and its factors influencing the effectiveness of KK, KTP, AKservices.The research used field research method which gives an overview on the effectiveness of KK, KTP, and AK services in Samarinda Kota sub district. Data collection techniques use observation techniques, interviews, and media questionnaires by selecting informants who play a role and are involved technically and functionally in service delivery to the community. The data obtained are then analyzed qualitatively and supported by quantitative data.The results showed that service implementation in Samarinda Kota sub-district, especially in the field of population administration and civil registration is done in accordance with existing mechanism and regulation which have been determined by seeing some service indicator such as simplicity is in very safe category with 6.67% and certainty of service procedure and tariff cost are in accordance with the value of 88.33% and 70% respectively, the security and convenience of facilities and infrastructure are in safe and comfortable category with 65% and 73.33% respectively, openness about the ease of obtaining information and provisions services in the categories easy and explained if requested with the value of 71.67% and 63.33% respectively, economical about the cost of KK rates, ID cards, AK category Rp 10,000 - Rp 15,000, equitable fairness with a value of 60%, the timeliness is in category 1 - 2 days, and the efficiency is an exact category with a value of 80%.  And the factors that affect the service is the resources apparatus, facilities and infrastructure, and public awareness. Keywords: Effectiveness, Public Service

scholarly journals Perancangan Standard Operating Procedure (SOP) dan Sistem Informasi Barang Masuk dan Keluar pada Ritel PT Krisna Makmur Abadi

2020 ◽  
Vol 8 (1) ◽  
pp. 105-114
Author(s):  
Desi Rahmaningtias ◽  
Shinta Wahyu Hati
Keyword(s):  
Information System ◽  
Data Analysis ◽  
Operating Procedure ◽  
Standard Operating Procedure ◽  
Reference Standards ◽  
Entry And Exit ◽  
Standard Operating ◽  
Qualitative Descriptive ◽  
Operational Activities ◽  
Descriptive Method

PT Krisna Makmur Abadi  has yet to have a Standard Operating Procedure (SOP), especially in the process of incoming and outgoing goods, is expected to guide, assist companies in carrying out operational activities, and improve the effectiveness of employees, especially the warehouse. Source of the data obtained in the form of a document the company's history, systems and procedures for entry and exit of goods and documents related to Inventory. The method used to collect data that is used this research is to conduct interviews, observation and documentation. The method used in the data analysis is qualitative descriptive method. This research resulted in the design of the Standard Operating Procedure (SOP) as a reference standards in order to increase the effectiveness of employees of companies and applications  Inventory Information System to facilitate the employees to manage Inventory in the warehouse.

scholarly journals IMPLEMENTASI KEBIJAKAN SMART CITY DALAM MEWUJUDKAN KUALITAS PELAYANAN PUBLIK DI KOTA TANGERANG

2020 ◽  
Vol 3 (3) ◽  
pp. 61-75
Author(s):  
Syamsul Bahri ◽  
Khasan Effendy ◽  
Ngadisah ◽  
Sampara Lukman
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Smart City ◽  
Public Services ◽  
Standard Operating Procedure ◽  
Standard Operating ◽  
Effective Level ◽  
Information And Communication ◽  
City Policy ◽  
Descriptive Method

The problems that arise in this research are related to the implementation of policy policies in realizing quality public services in in Tangerang City which focuses on the use of information and communication technology via the internet, online, digital and social media. The research method used is descriptive method with a qualitative approach. The results showed that the implementation of the smart city policy in realizing quality public services in Tangerang City could not be implemented effectively in improving the welfare of the community in fact from the factors that influence including; (1) communication that affects all existing indicators, and skills indicators are still not effective; (2) Relevant resources from all the existing indicators, and lack of effective skills in the provision of facilities and infrastructure needed; (3) The related disposition of all the existing indicators, and the less effective level of trust taken by the leadership; (4) Bureaucratic structures related to all existing indicators, and which are still less effective and instructive according to the Standard Operating Procedure (SOP).

scholarly journals Strategy To Improve Competence Of Public Service Officials In The West Sulawesi Province, Indonesia

2013 ◽  
Vol 3 (2) ◽  
pp. 66
Author(s):  
Rohana Thahier
Keyword(s):  
Public Service ◽  
Public Awareness ◽  
The Public ◽  
Negative Perceptions ◽  
The One ◽  
High Level ◽  
Resource Sector ◽  
To Receive ◽  
Creativity And Innovation

The high level of public complaints against bureaucracy shows that on the one hand the quality of bureaucratic service has, in public opinion, been found wanting. At the same time, public awareness has continued to grow, with consumers demanding they have rights to receive high quality service (Dwiyanto, 2002). The quality of public service is lacking. Often bribes are required, services are not guaranteed, and procedures are over-complicated. The perceptions of the public human resource sector are various: Professionalism is lacking, corruption, collusion and nepotism run rampant, wages are insufficient, service to the public is over-complicated, relationships are based on a patrion-client system, there is lack of creativity and innovation, not to mention other potential negative perceptions which essentially show that this system is still weak in Indonesia.  All this motivates us to reform the public human resources sector of Mamuju Regency, West Sulawesi (Reformation of Bureaucracy).

Actual aspects of the development of a standard operating procedure «Teaching a patient with chronic heart failure to self-control in order to assess vital signs in a timely manner»

2021 ◽  
pp. 7-13
Author(s):  
Natalya Gennadievna Burlova
Keyword(s):  
Heart Failure ◽  
Chronic Heart Failure ◽  
Vital Signs ◽  
Standard Operating Procedure ◽  
Nursing Intervention ◽  
Self Control ◽  
Timely Manner ◽  
Training Material ◽  
Standard Operating ◽  
The One

The aim of the study was to determine the relevant aspects that need to be reflected in the standard operating room, which determines the procedure for teaching a patient with chronic heart failure to self-control. Results. It has been established that when preparing the training material, a nurse should pay special attention to the formation of the patient’s skill in a timely assessment of vital signs and self-control. Conclusion. Nursing organizers in their activities need to pay special attention to the formation of a bank of standard operating procedures governing the procedure for conducting the learning process, the level of quality in the provision of such an independent nursing intervention as patient education depends on this. In addition, on the one hand, it is a methodological document for a nurse, since it covers the main aspects of teaching a patient to self-control methods, and on the other hand, it is a teaching material for a patient, which he can independently use at home after discharge from the hospital.

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