scholarly journals Influence of Medical Officer's Response to Patients Satisfaction in Inpatient Installation General Hospital Massenrempulu Enrekang District

2020 ◽  
Vol 5 (8) ◽  
pp. 339-342
Author(s):  
Raodah Pratiwi ◽  
Indar . ◽  
Alwy Arifin ◽  
Darmawansyah . ◽  
Stang .
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Survey Methods ◽  
Univariate Analysis ◽  
Analysis Data ◽  
Descriptive Research ◽  
High Responsiveness ◽  
Quantitative Descriptive ◽  
Power Response

The creation of quality services will certainly create satisfaction against users of health care. This research aims to determine the quality of service to patient satisfaction in inpatient installations of General Hospital Massenrempulu using variable responsiveness. Types of quantitative descriptive research with analytical survey methods. Research informant of 94 respondents in the General Hospital Massenrempulu. For Analysis Data using univariate analysis, and for bivariate using Regeresi logistic test. The results of the research variable high responsiveness of 95.7% and the expressed low of 4.3%. From the results of the analysis of the responsiveness with high categories of 96.7% in response to the satisfied, and as many as 3.3% expressed a low satisfaction category. While as many as 4 respondents expressed a lowcategory responsiveness variable of 50.0% which expressed satisfaction in the high category and 50% stating the category of low satisfaction. Based on the test results statistic at the Get value P = 0.013 at α = 0.05. Because the value p (0.013) ≤ 0.05 which means there is a significant influence between the variable power response to patient satisfaction in the General Hospital Massenrempulu. It is recommended that the General Hospital to continue to improve knowledge, skills (skill), and attitude/behaviour (attitude) health officers in a planned manner. Then, the hospitals are expected to develop soft competency, eg: leadership and communication skills,

scholarly journals Influence Patient Satisfaction Quality of Non-JKN Hospital Clinic

2020 ◽  
Vol 10 (1) ◽  
pp. 30-34
Author(s):  
Renaldo Renaldo ◽  
Yudhi Anggoro ◽  
Kasribening Menik
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Care Providers ◽  
Health Care Facilities ◽  
Care Providers ◽  
Independent Evidence ◽  
Quantitative Descriptive ◽  
Power Response

At present, patients as consumers can realize the enormous effect on the existence of health care facilities. Patient satisfaction is now a priority for health care providers. The purpose of this study was to determine the effect of service quality on patient satisfaction. This research is a quantitative descriptive. Data analysis methods used are correlation analysis and regression analysis. Based on the results of testing the hypothesis that can be solved regarding the power response (responsiveness) is the most dominant variable affecting patient satisfaction in KRI Elisa. Empathy also has an interest in patient satisfaction. Based on independent evidence, physical evidence (tangible), approval (reliability), responsiveness (responsiveness), empathy (empathy) and Guarantee (guarantee) significantly influence the satisfaction of KRI Elisa patients. The five variables in the dimensions of service quality contributed together to the contribution variable of (R Square) 52.5% on patient satisfaction. This study resulted in the finding that the simultaneous variable quality of service had a significant effect of 54.5% of patient satisfaction at Elisa's inpatient clinic

Relationship between the Responsiveness of Service Providers with Patient Satisfaction at Three Conventional Radiography Services in Denpasar

2016 ◽  
pp. 75
Author(s):  
Cokorda Istri Ariwidyastuti ◽  
P.P. Januraga ◽  
Dyah Pradnyaparamita Duarsa
Keyword(s):  
Patient Satisfaction ◽  
Service Providers ◽  
Univariate Analysis ◽  
Conventional Radiography ◽  
Cross Sectional Survey ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
The Relationship

Background and purpose: Patient satisfaction, including on radiography services, is an important component of health care provision. Surveys on patient satisfaction have been carried out particularly in government hospitals, but a more detailed study to determine the relationship between patient satisfaction with the responsiveness of service providers has yet to be carried out. This study aims to determine the relationship between the six domains of responsiveness of service providers and outpatient satisfaction at three conventional radiography facilities in Denpasar.Methods: Study was conducted by cross-sectional survey of 158 respondents selected consecutively in three conventional radiography services, namely a government hospital, a private hospital and a private radiology clinic. Data were collected through interviews using modified questionnaires on responsiveness from WHO. Data were analyzed by univariate, bivariate (chi-square test) and multivariate logistic regression method.Results: Univariate analysis indicated that patient satisfaction was 69% but still below the minimum service standards (>80,0%). Multivariate analysis showed that factors associated with satisfaction were the domain of attention (AOR= 3.77; 95%CI: 1.62-8.76), the quality of infrastructure (AOR=4.57; 95%CI: 1.61-12.93) and communication (AOR=6.30; 95%CI: 1.75-22.64).Conclusion: Patient satisfaction was generally still below the standard. Domains of responsiveness associated with patient satisfaction were the quality of infrastructure, level of attention and communication skills of service providers.

scholarly journals TINGKAT PENGETAHUAN PETUGAS TENTANG STANDAR PELAYANAN MINIMAL DI INSTALASI GAWAT DARURAT DAN PENUNJANG PELAYANAN KEGAWATDARURATAN RUMAH SAKIT UMUM DAERAH KABUPATEN KLUNGKUNG TAHUN 2018

2019 ◽  
Vol 6 (1) ◽  
pp. 69
Author(s):  
Made Riastuti Sumandari ◽  
Rina Listyowati
Keyword(s):  
General Hospital ◽  
Financial Management ◽  
Emergency Services ◽  
Univariate Analysis ◽  
Good Knowledge ◽  
Service Agency ◽  
Cross Sectional ◽  
Level Of Knowledge ◽  
Service Standards

ABSTRAK Rumah Sakit Umum Daerah Kabupaten Klungkung sebagai rumah sakit yang sudah menerapkan Pengelolaan Keuangan Badan Layanan Umum terus meningkatkan dan mengembangkan mutu pelayanan, terutama mutu pelayanan kegawatdaruratan. Tujuan penelitian ini untuk mengetahui gambaran tingkat pengetahuan petugas di Instalasi Gawat Darurat dan Penunjang Pelayanan Kegawatdaruratan Rumah Sakit Umum Daerah Kabupaten Klungkung tentang Standar Pelayanan Minimal. Penelitian ini merupakan penelitian deskriptif kuantitatif, dengan rancangan cross-sectional. Populasi dalam penelitian ini adalah seluruh petugas yang bekerja di Instalasi Gawat Darurat dan penunjang pelayanan kegawatdaruratan. Jumlah sampel pada penelitian ini 94 petugas dengan teknik pengumpulan sampel yaitu total sampling. Teknik pengumpulan data pada penelitian ini yaitu dengan menyebarkan kuesioner dan analisis data yang digunakan yaitu analisis univariat.  Hasil penelitian ini adalah mayoritas petugas memiliki pengetahuan baik mengenai SPM yaitu sebesar 86,17% sedangkan 13,83% memiliki pengetahuan kurang baik. Dilihat dari tingkat pengetahuan berdasarkan karakteristik, pengetahuan baik sebagian besar pada umur umur ?30 (88,14%), jenis kelamin perempuan (96,23%), pendidikan DIII (87,93%) dan masa kerja >10 tahun (88,46%). Saran yang bisa diberikan kepada Rumah Sakit Umum Daerah Kabupaten Klungkung, sebaiknya rumah sakit memberikan sosialisasi kepada seluruh petugas mengenai SPM dengan rutin dan terjadwal sehingga petugas mendapatkan informasi mengenai SPM merata. Kata Kunci: Tingkat Pengetahuan, Standar Pelayanan Minimal ABSTRACT Klungkung Regency Regional General Hospital as a hospital that has implemented Financial Management Public Service Agency continues to improve and develop the quality of services, especially the quality of emergency services. The purpose of this study was to determine the level of knowledge of officers in the Emergency Installation and Supporting Emergency Services of the Klungkung Regency General Hospital on Minimum Service Standards. This research is a quantitative descriptive study, with a cross-sectional design. The population in this study were all officers who worked in the Emergency Installation and supporting emergency services. The number of samples in this study were 94 officers with total sample collection techniques. Data collection techniques in this study are by distributing questionnaires and data analysis used is univariate analysis. The results of this study were that the majority of officers had good knowledge of MSS, amounting to 86.17% while 13.83% had poor knowledge. Judging from the level of knowledge based on characteristics, good knowledge is mostly at the age of ?30 (88.14%), female gender (96.23%), DIII education (87.93%) and years of service> 10 years (88, 46%). Suggestions that can be given to the Klungkung Regency Regional General Hospital, the hospital should provide information to all officers on MSS routinely and on a regular basis so that officials get information about SPM evenly. Keywords: Knowledge Level, Minimum Service Standards.

scholarly journals Analysis of an Effect Quality Pharmaceutical Services on the Satisfaction of Patients in Royal Prima Public Hospital Medan

2021 ◽  
Vol 8 (1) ◽  
pp. 20-28
Author(s):  
Fanny Yaren Sitompul ◽  
Sri Wahyuni Nasution ◽  
Chrismis Novalinda Ginting
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
General Hospital ◽  
Public Hospital ◽  
Direct Evidence ◽  
Pharmaceutical Services ◽  
Quality Of Services ◽  
Pharmacy Services ◽  
Patient’S Satisfaction

Based on a predecessor survey conducted by researchers of 30 outpatients at the Royal Prima Medan Hospital in July 2019, it showed that out of 30 patients, 23 patients expressed dissatisfaction with the quality of service and availability of drugs at the Pharmacy Installation of the Royal Prima Medan General Hospital. Where the patient's satisfaction states that there is still a lack of direct evidence (tangibles), reliability, responsiveness, assurance (assurance), empathy, hospitals and employees of outpatients at Royal Prima Hospital, Medan. This paper described Knowing the Analysis of the Effect of Pharmacy Service Quality on Outpatient Satisfaction at the Royal Prima Medan General Hospital in 2019. There is an effect of the quality of pharmaceutical services (appearance, reliability, responsiveness, assurance, and empathy) on outpatient satisfaction at Royal Prima Medan General Hospital. 2019. It is hoped that the pharmacy installation of the Royal Prima Medan General Hospital will improve the quality of services that are more optimal to achieve maximum patient satisfaction values. If the quality of pharmacy services at Royal Prima Medan General Hospital is improved, patient satisfaction will also increase. Keywords: Quality of Pharmacy Services and Patient Satisfaction.

scholarly journals Efektifitas Pembelajaran Berbasis Inquiry Melalui Implementasi Modeling Instruction pada Materi Alat Optik

2021 ◽  
Vol 8 (4) ◽  
pp. 545
Author(s):  
Soekarman Soekarman
Keyword(s):  
Inquiry Learning ◽  
Optical Instrument ◽  
Student Responses ◽  
Student Activities ◽  
Inquiry Based Learning ◽  
Modeling Instruction ◽  
Optical Instruments ◽  
Descriptive Research ◽  
Quantitative Descriptive

This study aims to analyze inquiry-based learning through the implementation of modeling instruction on optical instrument materials. This research method used quantitative descriptive research. The subjects of this study were students of class XI IPA SMAN 2 Donggo. The collection technique includes observation, literature review, questionnaire, test and documentation. The data obtained will be analyzed descriptively quantitatively, among the research data to be analyzed are: student activities, learning outcomes, and student responses to ongoing learning. The results of this study include: 1) Student activity obtained a score of 74.58% or good category, 2) Inquiry learning with Modeling Instruction on optical instrument material can actually improve students' understanding with an N-gain score of 1.3 points or very high category. high, 3) Student responses to learning obtained a score of 84.37% or very interesting category. Based on the results of the study, it was found that through Inquiry learning with Modeling Instruction on Optical Instruments material, it can be used as an alternative to improve the quality of learning in class, especially in Physics subjects.

scholarly journals The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

2020 ◽  
Vol 10 (1) ◽  
pp. 1-12
Author(s):  
Dwi Sitti Oktania
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
General Hospital ◽  
Inpatient Care ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and  service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

scholarly journals KEPUASAN PASIEN PESERTA BPJS DI RUANG RAWAT INAP RSUD PEKANBARU

2018 ◽  
Vol 2 (1) ◽  
pp. 54-60
Author(s):  
Andalia Roza ◽  
Putri Wulandini
Keyword(s):  
Patient Satisfaction ◽  
Social Security ◽  
Quantitative Research ◽  
Social Insurance ◽  
Univariate Analysis ◽  
Financial Risks ◽  
Questionnaire Data ◽  
Key Word ◽  
Sample Technique

ABSTRACT, Social Security Administering Agency (BPJS) is a social insurance provider institution so that with social security, the financial risks faced by a person, whether due to entering the productive age, experiencing illness, accidents, and even death, will be taken over by an institution that provides social security . Customer satisfaction is a major indicator of the standard of a health facility and is a measure of service quality. This study aims to determine the description of patient satisfaction BPJS participants RSUD Petala Bumi Riau Province 2016. This study uses a type of quantitative research with research design used the researcher is descriptive. This research was conducted at Inpatient Room of Petala Bumi Hospital Riau Province. The sample of this research is the participant of BPJS who visited the inpatient room of Petala Bumi Hospital Riau Province. The sample technique used was accidental sampling, with two weeks' working time. The research instrument used for this research is a questionnaire. Data processing includes editing, coding, processing, cleaning, and tabulating. The data analysis is done gradually including univariate analysis. The result of the research shows that patient satisfaction of BPJS inpatients is not satisfied as much as 22 respondents (55%). It is expected that this research can provide motivation to the hospital to improve the quality of service in treating BPJS patients without discriminating. Key word : BPJS, Satisfaction ABSTRAK, Badan Penyelenggara Jaminan Sosial (BPJS) merupakan lembaga penyelenggara jaminan sosial sehingga dengan adanya jaminan sosial, risiko keuangan yang dihadapi seseorang,baik itu karena memasuki usia produktif, mengalami sakit, mengalami kecelakaan, dan bahkan kematian, akan diambil alih oleh lembaga yang menyelenggarakan jaminan sosial. Kepuasan pelanggan adalah indikator utama dari standar suatu fasilitas kesehatan dan merupakan suatu ukuran mutu pelayanan. Penelitian ini bertujuan untuk mengetahui gambaran kepuasan pasien peserta BPJS RSUD Petala Bumi Provinsi Riau Tahun 2016. Penelitian ini menggunakan jenis penelitian kuantitatif dengan desain penelitian yang digunakan peneliti yaitu deskriptif. Penelitian ini dilakukan di Ruang rawat inap RSUD Petala Bumi Provinsi Riau. Sampel penelitian pada penelitian ini adalah pasien peserta BPJS yang berkunjung di ruang rawat inap RSUD Petala Bumi Provinsi Riau. Teknik sampel yang digunakan adalah accidental sampling, dengan waktu pengerjaan selama dua minggu. Instrumen penelitian yang digunakan untuk penelitian ini adalah berupa kuisioner. Pengolahan data meliputi editing, coding, processing, cleaning, dan tabulating. Analisa data dilakukan secara bertahap yang meliputi analisis univariat. Hasil penelitian didapat kan adalah kepuasan pasien peserta BPJS diruang rawat inap adalah tidak puas sebanyak 22 responden (55%). Diharapkan dengan penelitian ini dapat memberikan motivasi kepada rumah sakit agar meningkatkan kualitas pelayanan dalam merawat pasien BPJS tanpa membeda-bedakannya. Kata Kunci : BPJS, Kepuasan

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PADA RSUD KABUPATEN BANGGAI KEPULAUAN

2015 ◽  
Vol 1 (2) ◽  
pp. 151-164
Author(s):  
Magvira Alia ◽  
Nirwan Nirwan ◽  
Suardi Suardi
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Significant Influence ◽  
Secondary Data ◽  
Sampling Technique ◽  
Primary Data ◽  
Purposive Sampling ◽  
Independent Variables ◽  
Physical Evidence

The study intends to determine simultaneous and partial influence of service quality (X) consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) on patient satisfaction  (Y)  in  the  General  Hospital  of  Banggai  Islands,  where the  study  is  located.  The type  of  research  is  descriptive. Sources  of data  is  primary  data  retrieved  from  questionnaires  and secondary data  obtained  from  documents  of  the  Regional  General  Hospital Banggai  Islands.  The sample consists of 72 respondents. The sampling technique used is purposive sampling. Based on the results, it is shown that the quality of service (X), consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) simultaneously have significant influence on patient satisfaction (Y) of 69.60% while the remaining 30.40% is influenced by other causes. Partial test  shows  that  there  are  three  independent  variables:  physical evidence  (X1),  reliability  (X2)  and assurance (X4) that have non-significant influence to the patients’ satisfaction at the General Hospital of Banggai Islands.Tujuan  dari  penelitian  ini  adalah  untuk  mengetahui  pengaruh kualitas  layanan  (X)  yang terdiri  dari  bukti  fisik  (X1),  reliabilitas  (X2),  responsivitas (X3), jaminan (X4),  dan  empati (X5)  secara simultan  dan  parsial  terhadap  kepuasan  pasien.  (Y)  di  Rumah  Sakit  Umum Kepulauan  Banggai.  Lokasi  penelitian  ini  di  Rumah Sakit  Umum  Kepulauan  Banggai.  Jenis penelitian  ini  bersifat deskriptif.  Sumber  data  dalam  penelitian  ini  adalah  data  primer yang diambil  melalui  kuesioner  dan  data  sekunder  diperoleh  dari  Rumah Sakit  Umum  Daerah Banggai. Sampel dalam penelitian ini adalah 72 responden. Teknik sampling yang digunakan adalah  purposive sampling.  Berdasarkan  hasil  penelitian  menunjukkan  bahwa  variabel kualitas pelayanan (X) yang terdiri dari bukti fisik (X1), reliabilitas (X2), responsivitas (X3), jaminan (X4),  dan  empati (X5)  secara  simultan berpengaruh  signifikan  terhadap  kepuasan pasien  (Y)  dengan pengaruh 69,60%  sedangkan  sisanya  30,40%  dapat  dijelaskan  oleh penyebab  lainnya.  Uji  parsial  menunjukkan  bahwa  terdapat  tiga variabel  bebas  yang  tidak signifikan yaitu bukti fisik (X1), reliabilitas (X2) dan jaminan (X4) terhadap kepuasan pasien di Rumah Sakit Umum Kepulauan Banggai.

scholarly journals Effect of Work Commitment, Supervision, and Discipline on the Quality of Work of Employees at PT. Bintang Saudara Semesta Jaya

2021 ◽  
Vol 8 (12) ◽  
pp. 535-541
Author(s):  
Hendra Jonathan Sibarani ◽  
Dennis Choandy ◽  
Suriyani Halim
Keyword(s):  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Research Approach ◽  
Work Commitment ◽  
Quality Of Work ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Saturated Sample ◽  
Quantitative Descriptive

The purpose of this study was to determine the effect of work commitment, supervision, and discipline on the quality of work of employees of PT. Bintang Saudara Semesta Jaya, either partially or simultaneously. This research approach is based on a quantitative approach. This type of research is a type of quantitative descriptive research. The population of this study are all employees of PT. Bintang Saudara Semesta Jaya, which based on data obtained in October 2021, totaled 61 employees from all divisions except managers. The sampling technique used a saturated sample so that the sample used was representative of the entire population, namely 61 people. The data analysis technique used is multiple linear analysis technique. Hypothesis testing by means of Simultaneous partial (t test), (F test), and coefficient of determination (R2). The results of the study indicate that there is effect of work commitment on the quality of work of employees at PT. Bintang Saudara Semesta Jaya. There is effect of supervision on the quality of work of employees at PT. Bintang Saudara Semesta Jaya. There is effect of discipline on the quality of work of employees at PT. Bintang Saudara Semesta Jaya. Simultaneously there are effect of work commitment, supervision, and discipline on the quality of work of employees at PT. Bintang Saudara Semesta Jaya. The results of the regression calculation can be seen that the coefficient of determination (R square) obtained is 0.409, this result means that 40.9% of the quality of work of employees can be explained by the work commitment, supervision, and discipline, while the remaining 59.1% is explained by other variables which is not researched. Keywords: Work Commitment, Supervision, Discipline, Quality of Work, Employees.

scholarly journals Demographic Characteritics of Relapsing Schizophrenic Patients

2021 ◽  
Vol 16 (3) ◽  
Author(s):  
Erika Gustira ◽  
Fathra Annis Nauli ◽  
Yufitriana Amir
Keyword(s):  
Univariate Analysis ◽  
Sampling Technique ◽  
Analysis Method ◽  
Descriptive Research ◽  
Appropriate Treatment ◽  
The Family ◽  
Schizophrenic Patients ◽  
Quantitative Descriptive ◽  
And Behavior ◽  
The Brain

<pre>Schizophrenia is a disease that affects the brain and causes strange, disturbing thoughts, perceptions, emotions, movements and behavior. Recurrence is a term that relatively reflects the worsening of symptoms or behaviors that endangers patients and or their environment. This study aims to analyse the characteristics of schizophrenia patients with recurrence at the Tampan Mental Hospital of Pekanbaru With quantitative descriptive research design. The research sample were 167 respondents taken based on inclusion criteria by using purposive sampling technique. The analysis method used is univariate analysis. The results showed clinical characteristics of 167 respondents, received the majority of the respondents lived with the family 85 respondents (50.9%). Medical diagnosis of most schizophrenia paranoid 121 respondents (72.5%). Diagnosed for 1-5 years 82 respondents (49.1). Based on the most recurrence factor caused by treatment 120 respondents (71.9%). Based on the most predisposition factor caused by genetic 74 respondents (44.3%). while the precipitation factors resulting from family and socioeconomic 51 respondents (30.5%). Based on the results of this study can be concluded that the recurrence in schizophrenia patients is caused by a variety of conditions, so that it takes appropriate treatment and according to the characteristics Patients.</pre>

Sign in / Sign up

Export Citation Format

Share Document