scholarly journals PENGARUH PELAYANAN CUSTOMER SERVICE DALAM MENGATASI KELUHAN NASABAH PADA PT BANK SULUTGO CABANG LIMBOTO

2021 ◽  
Vol 1 (1) ◽  
pp. 27-37
Author(s):  
Azhar J. Habu ◽  
Sumarni Simon
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Quantitative Research ◽  
Primary Data ◽  
Analysis Method ◽  
Customer Complaints ◽  
Application Data ◽  
Simple Regression Analysis ◽  
Simple Regression

This study aims to determine and test the Effect of Customer Service Services in Overcoming Customer Complaints of Customer Satisfaction in P. Sulutgo Bank Limboto Branch. This type of research is quantitative research. The population in this study is the customer at P. Sulutgo Bank Limboto Branch. The sample used in this study was 100 customers. The data used are primary data obtained through a questionnaire that is processed using the IBM SPSS 25 application. Data analysis method used is a simple regression analysis. The results of this study indicate that there is a positive and significant influence of Customer Service on Customer Satisfaction at PT. Bank Sulutgo Limboto Branch with a significance value of 0.040. the value of t count is greater than t table for customer service variables of 2,077> 1,660 and a significance value of 0.040. This significance value is still smaller than the alpha value (0.05) so that H_0 is rejected.

scholarly journals Pengaruh Jumlah Penduduk Terhadap Konsumsi Beras di Kecamatan Asparaga Kabupaten Gorontalo

2018 ◽  
Vol 1 (1) ◽  
pp. 74
Author(s):  
Idrus Ismail
Keyword(s):  
Regression Analysis ◽  
Total Population ◽  
Secondary Data ◽  
Regression Equation ◽  
Primary Data ◽  
Analysis Method ◽  
Rice Consumption ◽  
Simple Regression Analysis ◽  
Simple Regression

This study aims to determine the effect of Total Population on Rice Consumption in the District of Asparaga Gorontalo Regency can be fulfilled. The data used in this study Primary data obtained directly from the object of research either through interviews or from the observation (observation) in the community in District Asparaga Gorontalo and secondary data that is sourced from documents in related institutions in District Asparaga Regency Gorontalo. The method of analysis used is simple regression analysis method to see the relation of population to rice consumption with the help of SPSS Program which used in analyzing data.The results obtained from the data that has been collected to obtain the regression equation Y = 601.439 + 0.997 X means the Number of residents in District Asparaga Gorontalo regency in every year very little effectThis study aims to determine the effect of Total Population on Rice Consumption in the District of Asparaga Gorontalo Regency can be fulfilled. The data used in this study Primary data obtained directly from the object of research either through interviews or from the observation (observation) in the community in District Asparaga Gorontalo and secondary data that is sourced from documents in related institutions in District Asparaga Regency Gorontalo. The method of analysis used is simple regression analysis method to see the relation of population to rice consumption with the help of SPSS Program which used in analyzing data.The results obtained from the data that has been collected to obtain the regression equation Y = 601.439 + 0.997 X means the Number of residents in District Asparaga Gorontalo regency in every year very little effect

Pengaruh Pelayanan terhadap Tingkat Kepuasan Nasabah pada Pembiayaan Murabahah:

2021 ◽  
Vol 2 (1) ◽  
pp. 1-17
Author(s):  
Siti Qodarillah ◽  
Dedi Junaedi ◽  
Bakti Toni Endaryono
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Financial Institutions ◽  
Research Method ◽  
Quantitative Research ◽  
Analysis Approach ◽  
Savings And Loan ◽  
Islamic Financial Institutions ◽  
Simple Regression Analysis ◽  
Simple Regression

Murabahah is a popular financing product in Islamic financial institutions, including the Annajah Solution Indonesia Sharia Savings and Loan Cooperative. This study aims to analyze the effect of service on customer satisfaction on murabahah financing at the Annajah Solution Indonesia Cooperative. The research method used is quantitative research with a simple regression analysis approach. The results showed that the service variable had a positive and significant effect on customer satisfaction on murabahah financing with a determination coefficient of 0.372. That is, service affects cooperative customer satisfaction by 37.2%. The rest, 62.8% is influenced by other factors that were not examined.  

scholarly journals The Effect of Career Development on Employee Performance at Aswin Hotel and Spa Makassar

2021 ◽  
Vol 8 (1) ◽  
pp. 133-146
Author(s):  
Ahmad Firman
Keyword(s):  
Regression Analysis ◽  
Career Development ◽  
Total Population ◽  
Employee Performance ◽  
Total Sample ◽  
Analysis Method ◽  
Performance Variables ◽  
Saturated Sample ◽  
Simple Regression Analysis ◽  
Simple Regression

This study aims to determine the effect of career development toward employee performance at Aswin Hotels and Spa Makassar. The model used in this study is a questionnaire using a Likert scale. And the method of determining the sample used is a saturated sample with the total sample represented the total population of 53 people. The analytical method used is a simple regression analysis method. The results of this study indicate that career development had a positive and significant effect toward employee performance at the Aswin Hotel and Spa Makassar. Career development affected the performance of Aswin Hotel and Spa Makassar employees by 54.4%, while 45.6% of employee performance variables were affected by other variables who did not observe by researchers.

scholarly journals Kepuasan Nasabah PT. Bank Rakyat Indonesia Unit Tapan Cabang Painan Dilihat dari Kualitas Layanan Customer Service

JURNAL PUNDI ◽  
2020 ◽  
Vol 3 (2) ◽  
pp. 111
Author(s):  
Doni Marlius ◽  
Izet Putriani
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Multiple Linear Regression ◽  
Customer Service ◽  
Quantitative Research ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Physical Evidence

This research was conducted on customers at PT. BRI Painan Branch Tapan Unit. The purpose of this study was to examine the effect of physical evidence, reliability, response, assurance and empathy on customer satisfaction. This type of research is quantitative research. The object of this research is PT. BRI Painan Branch Tapan Unit. The sampling method used is incidental sampling and the data is processed by multiple linear regression analysis, test the validity, reliability and hypothesis testing with the t test and test f. The results of the physical evidence research t count> t table so that the physical evidence has an effect on customer satisfaction, the results of reliability research t count> t table so that reliability has an effect on customer satisfaction, the results of the research t count> t table so that the responses affect the customer satisfaction, the results of the research guarantee t count> t table so that shows that collateral affects customer satisfaction, the results of empirical research t count > t table so that it shows empathy affects customer satisfaction and the results of physical evidence, reliability, responsiveness, assurance, and empathy. f count > f table so that it shows physical evidence, reliability, responsiveness, assurance, and empathy that have a significant effect on customer satisfaction.

scholarly journals Influence of Pseudonymous Identity Usage on Instagram on Self-disclosure

2021 ◽  
Vol 6 (2) ◽  
pp. 211-219
Author(s):  
Nesya Pravitasari Suherman ◽  
Dhita Widya Putri ◽  
Yolanda Stellarosa
Keyword(s):  
Social Media ◽  
Regression Analysis ◽  
Research Method ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Strong Correlations ◽  
Self Disclosure ◽  
The Social ◽  
Simple Regression Analysis ◽  
Simple Regression

One of many social media phenomena, especially on Instagram, is the rising number of accounts with pseudonymous identity, commonly known as Fake Instagram (Finstagram). A private account appears  with a fake username and photo display and small number of followers, with the purpose of being unidentified. The phenomenon starts from the social media standards Instagram trends to social judgements, resulting in users feeling uncomfortable when sharing aside from the implicit standards and trends which are currently happening. From that perspective, this research aims to see whether an influence is present in pseudonymous identity usage on Instagram on self-disclosure. Data of this research is gathered from 100 respondents through questionnaire  using a purposive sampling technique. The result of questionnaire is later researched using a quantitative research method. With the use of simple regression analysis, it is known that pseudonymous identity usage on Instagram (variable X) and self-disclosure (variable Y) have a strong correlations and a significant influence on one another. Based on self-disclosure theory, the result shows that pseudonymous identity usage on Instagram (also known as Finstagram) contributed 43,6% to self-disclosure, whereas the remaining 56,4% is contributed by other factors than pseudonymous identity usage on Instagram.

scholarly journals The Effect of Service Quality and Results on Customer Satisfaction Mudharabah Savings in PT. Bank Syariah Mandiri Gorontalo Branch Office, Indonesia

2021 ◽  
Vol 1 (1) ◽  
pp. 17-25
Author(s):  
Adelia Arkani ◽  
Muhibbuddin Muhibbuddin
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Quantitative Research ◽  
Profit Sharing ◽  
Analysis Method ◽  
Research Populations ◽  
Branch Office ◽  
Simple Regression

This research aims to determine and test the effect of service quality and profit sharing on customesrs’satisfaction of Mudharabah savings in Gorontalo branch office. This is a quantitative research. The research populations were customers at PT. Bank Syariah Mandiri Gorontalo Branch Office. The sample used in this research amounted to 90 customers. Primary datawerecollected through questionnaire whichwasthen processed using IBM SPSS 25 application. The data analysis method used simple regression analysis.The results indicate that there is positive and significant influence of service quality and profit sharing on Customers’ Satisfaction of Mudharabah savings at PT. Bank Syariah Mandiri Gorontalo Branch Office with value of 1,178 in its significance of 0.242, and the rest is affected by other factors out of this research discussion.

scholarly journals KINERJA LAYANAN DAN KEPUASAN NASABAH MASA PANDEMI COVID-19 PADA BANK BNI CABANG BOGOR

2021 ◽  
Vol 9 (3) ◽  
Author(s):  
Syarief Gerald Prasetya
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Service ◽  
Queuing System ◽  
Service Performance ◽  
Quality Service ◽  
Analysis Method ◽  
Customer Complaints ◽  
Satisfaction Index

The research is aimed at describing service quality and customer satisfaction with PT Bank BNI services during the COVID-19 pandemic. The study used 60 customers to be selected randomly as samples. The analysis method uses Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The results of the analysis found that the performance of services provided by PT Bank BNI Bogor Branch has been able to meet the interests of customers by 83.07%. Then it is known that several attributes are the main priority because their performance is still below the interests of customers, namely the queuing system during the Covid-19 pandemic, the speed of customer service during the Covid-19 pandemic, bank operational schedules during the Covid-19 pandemic, guarantees of getting quality service. the Covid-19 pandemic, the completeness of the facilities/equipment provided, the alertness to customer complaints during the Covid-19 pandemic, the speed in resolving the Covid-19 pandemic problems, the readiness to overcome queues during the Covid-19 pandemic and the readiness of officers when needed. From the results of the CSI analysis, it is known that the level of customer satisfaction is 77.61% which is included in the satisfied category. Thus the services provided by PT Bank BNI Bogor Branch during the Covid-19 pandemic can be said to be good but they still have to continue to make improvements so that their service performance is getting better.  

scholarly journals Pengaruh Kepemimpinan Demokratis Kepala Sekolah Terhadap Kinerja Guru dan Pegawai pada SMP Negeri 3 Pamboang

2018 ◽  
Vol 13 (2) ◽  
pp. 148
Author(s):  
Muhammad Nadir
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Computer Program ◽  
Principal Leadership ◽  
Quantitative Research ◽  
Hypothesis Test ◽  
Analysis Technique ◽  
Simple Regression Analysis ◽  
Questionnaire Method ◽  
Simple Regression

Leadership of principals in order to improve the performance of teachers and employees is very important, it is fitting discipline applied to every school, both government and private. A performance of good teachers and employees is a step towards achieving the goals of a school so that productivity is a determinant in achieving school goals. This study aims to determine the influence of principal leadership on the performance of teachers and employees of SMP Negeri 3 Pamboang. The research design used is quantitative research. The sample of research is 35 employees of SMP Negeri 3 Pamboang and data collection in the form of questionnaire method, interview, observation. While for data processing is analyzed for Validity and Realibility test using Alpha Cronbach formula using computer program. The analysis technique used is simple regression analysis. Based on the results of data calculations and analysis used, obtained the regression equation, Y  20,091 0,441X. Results Hypothesis test t shows t count = 4.86 and t table = 2.032 with the value of significance = 0,000

scholarly journals PENGARUH KUALITAS PRODUK DAN LAYANAN PURNA JUAL TERHADAP KEPUASAN PELANGGAN PENGGUNA SMARTPHONE MEREK XIAOMI DI FAKULTAS EKONOMI UNIVERSITAS KRISNADWIPAYANA

2021 ◽  
Vol 9 (3) ◽  
Author(s):  
Wirdianto Abdul Jabar ◽  
Imam Wibowo ◽  
Nino Nopriandi
Keyword(s):  
Regression Analysis ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Hypothesis Test ◽  
Analysis Method ◽  
Analysis Technique ◽  
Economics Faculty ◽  
Simple Regression Analysis ◽  
Simple Regression ◽  
Research Analysis

<em>This research aims to know influence of product quality and after sales service on customer satisfaction using Xiaomi smartphones. The population and sample of this study were students of the economics faculty of the Krisnadwipayana University class of 2017 with a total of 58 students. Research analysis method using simple regression analysis technique and simultaneous regression analysis. The hypothesis test using the F test and t test. The results of the study state that partially, product quality and after-sales service have a positive and significant effect on consumer satisfaction. Simultaneously, product quality and after-sales service have a positive and significant effect on consumer satisfaction.</em>

scholarly journals PENGARUH STRES KERJA TERHADAP KEPUASAN KERJA PEGAWAI DI KANTOR CABANG PT. PEGADAIAN (PERSERO)

2013 ◽  
Vol 2 (1) ◽  
pp. 72-77
Author(s):  
SRI WAHYUNI ◽  
HERWINDO HARIWIBOWO
Keyword(s):  
Job Satisfaction ◽  
Regression Analysis ◽  
Job Stress ◽  
Quantitative Research ◽  
P Value ◽  
Analysis Technique ◽  
Independent Variable ◽  
Simple Regression Analysis ◽  
Quota Sampling ◽  
Simple Regression

This study aims to research determine the effect of job stress against job satisfaction employees in the branch offices of PT. Pegadaian (Persero). Variabel studied were job stress as the independent variable (X) and variable job satisfaction as the dependent variable (Y). The method used in this study is quantitative research. The sample in this study amounted to 31 respondents. Techniques used in the purposive sampling and quota sampling. The data analysis technique are used to test the hypothesis is a simple regression analysis using SPSS version 17.00. Based on the calculations, the p value for the correlation of job stress and job satisfaction of 0.001 (p < 0,05). Regression equation, Y = 116,144 – 0,656X and the level of influence (R Square) of job stress on job satisfaction is 0.284, which means that job stress affects job satisfaction by 28,4% and the remaining 71,6% is influenced by factors other than job stress. Therefore, Ho is rejected and Ha accepted so it can be concluded that there was a significant influence between job stress on job satisfaction of employees in branch offices PT. Pegadaian (Persero).

Sign in / Sign up

Export Citation Format

Share Document