Strategi KBIH Dalam Memberikan Pelayanan Prima Terhadap Calon Jemaah Haji Tahun 2016

2020 ◽  
Vol 5 (3) ◽  
pp. 213-232
Author(s):  
Lilis Latifah ◽  
Fisher Zulkarnaen ◽  
Arif Herman
Keyword(s):  
Research Data ◽  
Qualitative Approach ◽  
Holy Land ◽  
Service Strategy ◽  
Guidance Program ◽  
Excellent Service ◽  
Service Strategies ◽  
Descriptive Method

Penelitian ini bertujuan untuk mengetahui tentang: konsep strategi pelayanan yang di lakukakan di KBIH LHM, dan implementasi dan evaluasi strategi pelayanan yang dilakukan oleh KBIH LHM. Metode yang dilakukan adalah metode deskriptif  dengan pendekatan kualitatif. Penelitian dilakukan melalui observasi, wawancara langsung dengan pihak dalam KBIH yang memiliki kompetensi dalam bidang-bidang yang penulis teliti, studi dokumentasi berupa laporan catatan dan dokumen-dokumen lainnya yang relevan. Hasil data peneliti menunjukan bahwa pertama, konsep strategi yang dilakukan LHM yaitu memberikan pelayanan program bimbingan haji baik di tanah air maupun di tanah suci. Kedua, implementasi strategi pelayanan yang dilakukan LHM yaitu dari mulai persiapan sampai pemulangan haji. Ketiga, evaluasi strategi pelayanan yang dilakukan LHM sudah termasuk kepada excelent service karena dapat memuaskan semua pelanggannya. This study aims to find out about: the concept of service strategies implemented in KBIH LHM, and implementation and evaluation of service strategies carried out by KBIH LHM. The method used is descriptive method with a qualitative approach. The research was conducted through observation, direct interviews with parties within the KBIH who have competence in the fields the author is researching, documentation studies in the form of notes reports and other relevant documents. The results of the research data show that first, the concept of strategy carried out by LHM is to provide Hajj guidance program services both in the homeland and in the holy land. Second, the implementation of the service strategy carried out by LHM, starting from the preparation to the return of the hajj. Third, the evaluation of service strategies carried out by LHM includes excellent service because it can satisfy all its customers.

Bimbingan Akhlak dalam Membantuk Karakter Anak Asuh

2020 ◽  
Vol 8 (2) ◽  
pp. 147-166
Author(s):  
Yuli Nurlianti ◽  
Zaenal Mutaqin ◽  
Chatib Saefullah
Keyword(s):  
Foster Children ◽  
Research Method ◽  
Implementation Process ◽  
Research Data ◽  
Qualitative Approach ◽  
Religious Activities ◽  
Guidance Program ◽  
Children's Home ◽  
Descriptive Method ◽  
Moral Guidance

Penelitian ini bertujuan untuk mengetahui efektivitas bimbingan akhlak di PSAA Rumah Bening Nurani (YABNI) Tanjungsari Sumedang yang meliputi proses pelaksanaan dan tujuan tercapainya program bimbingan akhlak. Metode penelitian yang digunakan yaitu metode deskriptif dengan pendekatan kualitatif.  Adapun teknik pengumpulan data yaitu melalui observasi, wawancara, dan dokumentasi. Berdasarkan hasil analisis data penelitian, diperoleh: pelaksanaan bimbingan akhlak di PSAA Rumah Bening Nurani (YABNI) Tanjungsari Sumedang dapat dikatakan belum efektif, dikarenakan pelaksanaan bimbingan akhlak di di PSAA Rumah Bening Nurani belum dilakukan secara terstruktur, sedangkan suatu bimbingan haruslah dilakukan dengan terstruktur dan berkesinambungan agar hasil yang di diperoleh dapat maksimal. Meskipun beberapa tujuan dari program bimbingan ini telah tercapai, yakni anak asuh mengalami perubahan sikap setelah berada di Panti Sosial Asuhan Anak Rumah Bening Nurani. Adapun karakter berbasis islami yang ada pada diri anak asuh di PSAA Bening Nurani Tanjungsari Sumedang tidak hanya tercapai karena adanya pelaksanaan bimbingan akhlak saja, adanya faktor lain yang ikut mempengaruhi tercapainya tujuan dari program bimbingan akhlak yakni karena adanya kegiatan keagamaan. This study aims to research the effectiveness of moral guidance in PSAA Rumah Bening Nurani (YABNI) Tanjungsari Sumedang which includes the implementation process and the goal of achieving the moral guidance program. The research method used is descriptive method with qualitative approach. The data collection techniques are through observation, interviews, and documentation. Based on the results of research data analysis, obtained: the implementation of moral guidance in PSAA Bening Nurani House (YABNI) Tanjungsari Sumedang can be said not effective, because the implementation of moral guidance in the PSAA Rumah Bening Nurani has not been done in a structured, while a guidance must be done with a structured and sustainable so that the results obtained can be maximized. Although some of the goals of this guidance program have been achieved, the foster children experience a change of attitude after being in the Children's Home Children Care Rumah Bening Nurani. The Islamic-based character that is in the foster children in PSAA Bening Nurani Tanjungsari Sumedang not only achieved because of the implementation of moral guidance alone, the existence of other factors that influence the achievement of the goal of the moral guidance program that is because of religious activities.

scholarly journals FUNGSI TASAWUF TERHADAP PEMBENTUKAN AKHLAK (ETIKA) KERJA:Studi pada Murid Tarekat Qadiriyah Naqsyabandiyah di Kota Pontianak Kalimantan Barat

2016 ◽  
Vol 24 (2) ◽  
pp. 115-138
Author(s):  
Fatmawati Fatmawati
Keyword(s):  
Sociology Of Religion ◽  
Research Data ◽  
Qualitative Approach ◽  
Moral Formation ◽  
Work Activities ◽  
Appropriate Behavior ◽  
Spiritual Dimension ◽  
Relevant Today ◽  
Islamic Values ◽  
Descriptive Method

Abstract: Every adult male who works with various types of background work is a form of responsibility to provide for his family members . Observing one's work activities , this study analyzed the work activities on college institutes followers of Qadiriyah Naqsyabandiyah (QN) in Pontianak city. The research analyzes using perspective of Sociology of Religion , how functions can Sufism moral formation (ethics ) working his followers . Furthermore, this study used a qualitative approach comes with a descriptive method. Networking research data using the snowball technique in college institutes informant followers of Qadiriyah Naqsyabandiyah As-Salam and An-Nuur in Pontianak city QN flow assuming a more dominant in Pontianak. The next stage of data were analyzed using qualitative analysis. The results of the research—stageportrait of detainees practice Sufism by iḥsān; students were guided by mursyid (teacher like procession allegiance) and remembrance procession done consistently implications for morality (ethics) work has a spiritual dimension and Islamic values. Morality (ethics) refers to the working properties such as the nature of the Prophet Muhammad,ṣiddiq (right ), amanah (trust), faṭanah (intelligence) and tablīgh (sermons/promotion) which is still relevant today. When performing work activities of Qadiriyah Naqsyabandiyah (QN)followersfeel have the power within themselves so that they always feel to be watched. They are careful in their work and always maintain appropriate behavior Islamic morality . Abstrak: Setiap laki-laki dewasa yang bekerja dengan berbagai latar belakang jenis pekerjaan adalah sebagai bentuk tanggung jawabnya untuk memberi nafkah anggota keluarga¬nya. Mencermati aktivitas kerja seseorang, kajian ini meng¬analisis aktivitas kerja pada pengikut perguruan tarekat Qadiriyah Naqsyabandiyah (QN) di kota Pontianak. Adapun pisau analisis penelitian menggunakan persfektif Sosiologi Agama, bagimana fungsi tasawuf dapat pembentukan akhlak (etika) kerja para pengikutnya. Selanjutnya penelitian ini menggunakan pendekatan kualitatif dilengkapi dengan metode deskriptif. Penjaringan data penelitian ini meng¬gunakan teknik snow ball yakni pada informan pengikut perguruan tarekat Qadiriyah Naqsyabandiyah As-Salam dan An-Nuur di kota Pontianak dengan asumsi aliran QN lebih dominan di Pontianak. Tahapan selanjutnya data dianalisis dengan menggunakan analisis kualitatif. Hasil penelitian mengambarkan tahapan-tahahan pengamalan tasawuf oleh ikhsan/murid yang dibimbing oleh mursyid/guru seperti prosesi bai’at (ikrar) dan prosesi zikir yang dilakukan secara konsisten berimplikasi pada akhlak (etika) kerja yang mempunyai dimensi spiritual dan nilai-nilai Islami. Akhlak (etika) kerja merujuk sifat-sifat Nabi Muhammad Saw seperti sifat ṣiddiq(benar), amanah (tangungjawab), faṭanah (kecerdasan) dan tablīgh (promosi) yang masih relevan hingga kini. Ketika melakukan aktivitas kerja para pengikut QN merasa mempunyai kekuatan spiritualdi dalam dirinya, yakni merasa selalu ada yang mengawasi. Mereka berhati-hati dalam bekerja dan selalu menjaga perilakunya sesuai akhlak Islami. Keywords: tasawuf, tarekat, akhlak, etika.

scholarly journals Strategi Kelompok Bimbingan Ibadah haji (KBIH) Maqdis Dalam Meningkatkan Pelayanan Prima Terhadap Calon Jamaah Haji Tahun 2017

2019 ◽  
Vol 17 (1) ◽  
pp. 75-94
Author(s):  
Nuning Octaviani
Keyword(s):  
Service Delivery ◽  
Data Reduction ◽  
Data Classification ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Good Service ◽  
Customer Needs ◽  
Excellent Service ◽  
Descriptive Method

The purpose of this study is to determine the KBIH strategy in improving prime service in the form of customer needs or practical pilgrims as well as the needs of customers or pilgrims emotionally and the process of providing services in KBIH Maqdis in terms of improving excellent service for prospective pilgrims. The method used in this study is descriptive method using a qualitative approach. The research steps are taken by: determining the location of research, collecting data using observation techniques, interviews, literature studies, and documentation then analyzing data by means of data reduction then data classification and drawing conclusions. From the results of the study it can be concluded that the KBIH Maqdis strategy in improving excellent service is quite good because this can be seen from the practical needs given by KBIH Maqdis to prospective pilgrims. The KBIH Maqdis party provides good service in terms of its service, supervisor, management and chairman. Because the effort to provide good service is expected that pilgrims feel satisfied so that they can tell others about the quality of services provided by KBIH Maqdis to worshipers. The process of implementing service delivery can also look good, that is seen from the provision of excellent service in KBIH Maqdis, Bandung.Tujuan dari penelitian ini untuk mengetahui strategi KBIH dalam meningkatkan pelayanan prima berupa kebutuhan pelanggan atau jamaah secara praktis maupun kebutuhan para pelanggan atau jamaah secara emosional dan proses dari pemberian pelayanan yang ada di KBIH Maqdis dalam hal meningkatkan pelayanan prima terhadap calon jamaah.Metode yang digunakan pada penelitian ini adalah metode deskriptif dengan menggunakan pendekatan kualitatif. Adapun langkah-langkah penelitian ditempuh dengan: penentuan lokasi penelitian, pengumpulan data dengan menggunakan tehnik observasi, wawancara, studi kepustakaan, dan dokumentasi selanjutnya analisis data dengan cara reduksi data kemudian klasifikasi data dan penarikan kesimpulan.Dari hasil penelitian dapat disimpulkan bahwa strategi KBIH Maqdis dalam Meningkatkan pelayanan prima cukup baik karena hal ini dapat dilihat dari kebutuhan secara praktis yang diberikan KBIH Maqdis kepada calon jamaah haji. Pihak KBIH Maqdis memberikan pelayanan yang baik dari segi pelayanannya pembimbing, pengurus maupun ketuanya. Karena dengan upaya memberikan pelayanan yang baik diharapkan jamaah haji merasa puas sehingga dapat memberitahu kepada orang lain tentang kualitas pelayanan yang diberikan pihak KBIH Maqdis terhadap jamaah. Proses pelaksanaan pemberian pelayanan pun dapat terlihat baik yakni dilihat dari pemberian pelayanan prima yang ada di KBIH Maqdis Kota Bandung.

scholarly journals Institution Image Bidang Penaatan Peraturan Lingkungan DLHK Kabupaten Karawang

Tuturlogi ◽  
2020 ◽  
Vol 1 (3) ◽  
pp. 221-230
Author(s):  
Saras Desca Lestari ◽  
Fajar Hariyanto ◽  
Yanti Tayo
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Complete Information ◽  
Qualitative Approach ◽  
Corporate Image ◽  
Good Service ◽  
Know How ◽  
Excellent Service ◽  
Descriptive Method

Communication is a very decisive aspect for the delivery of public services, so service providers must know how to communicate well so that they can influence others in the service. This research uses a descriptive method with a qualitative approach. Interviews were conducted with informants determined by purposive sampling, the informants were employees who handled services at DLHK Karawang, and the society who received services. And use one of three important aspects/dimensions in public service communication, namely Institution/Corporate Image. The results showed that, communication of public services provided by the PPL DLHK Karawang had given a pretty good impression. Communities and companies have received complete information and good service, because important aspects/dimensions in service communication already exist in the DLHKKarawang. However there are still some shortcomings, DLHKKarawang does not have brochures, leaflets or films about services. Yet in the implementation of public service communication must pay attention to all things that can support the achievement of the goal of providing excellent service.

scholarly journals The Dignity of Indonesian Language in Information Technology

2020 ◽  
Vol 3 (1) ◽  
pp. 395-403
Author(s):  
Safinatul Hasanah Harahap ◽  
Frinawaty Lestarina Barus ◽  
Atika Wasilah
Keyword(s):  
Information Technology ◽  
Research Method ◽  
Public Spaces ◽  
Research Data ◽  
Qualitative Approach ◽  
Foreign Languages ◽  
Tertiary Institutions ◽  
The Public ◽  
Descriptive Method

The attitude of language is illustrated in the use of language in public spaces. The use of Indonesian language is required in submission of information to the public. Submission of information using the Indonesian language in information technology is a dignity forms of Indonesian language. This study is aimed to describe the use of Indonesian language in information technology. The research method used is descriptive method with a qualitative approach. The source of research data is the website of cluster one tertiary institutions in Indonesia. The data used are menu and submenu which is on the main website in the college website. The results showed that there are still menu and submenu that use foreign languages/terms. Therefore, the dignity of Indonesian language in information technology has not yet been reached maximally. The solution to these problems is the making of policies related to the use of Indonesian language in targeted information technology.

scholarly journals KAJIAN STRUKTURAL SASTRA LISAN PEPACCUR MASYARAKAT LAMPUNG PEPADUN DALAM PROSESI PENGAMBILAN GELAR ADAT

2018 ◽  
Vol 16 (2) ◽  
pp. 59-67
Author(s):  
Dewi Ratna Ningsih dan Windo Dicky Irawan
Keyword(s):  
Text Analysis ◽  
Figurative Language ◽  
Study Data ◽  
Research Data ◽  
Qualitative Approach ◽  
Sound Pattern ◽  
Analysis Techniques ◽  
Ethnographic Studies ◽  
Class 1 ◽  
Descriptive Method

Pepaccur is a type of Lampung poetry which contains advice or message in the customary degree ceremony. In this research, data was collected from several regions belonging to the Lampung Abung community, such as Kotabumi Ilir, Blambangan Pagar, Surakarta, Bumi Agung, and Mulang Maya. The problem that will be examined in this study is about the structure contained in Pepaccur. The purpose and benefits of this study are (1) to determine the Pepaccur structure in the Pepadun community in the procession of taking traditional titles; (2) to revitalize Pepaccur Lampung Pepadun people. Descriptive method through qualitative approach is the method used in this study. Data collection techniques used in this study are (1) observation, (2) recording, and (3) interview. Data analysis techniques are carried out by identifying the Pepaccur structure. Based on ethnographic studies that are used as a foothold in this study the Pepaccur structure consists of a framework, diction, sound, tone, and class. (1) Pepaccur framework. Of the 6 Pepaccur text samples, there is only one Pepaccur text that does not have an opening stanza, ie in Pepaccur II text. In addition, the Pepaccur II text is also a text in the form of stories to bind Lampung women. (2) Pepaccur's diction. Based on the results of the analysis, the diction used by people who are Pepaccur is a diction related to marriage. (3) Pepaccur sounds. the sound found in Pepaccur text analysis is a sound pattern abc / abc, ab / ab, aa / aa, a / a. (4) Pepaccur tones. The tone in Pepaccur's text is advising. (5) figurative language. The figurative language found in the Pepaccur text includes; allegory, metaphor, and simile.

scholarly journals Strategi Pelayanan Prima Kelompok Bimbingan Ibadah Haji terhadap Calon Jamaah dalam Meningkatkan Bimbingan Kualitas Ibadah Haji

2016 ◽  
Vol 1 (3) ◽  
pp. 258-274
Author(s):  
Pusti Lestari ◽  
Dadang Kuswana ◽  
Yuliani Yuliani
Keyword(s):  
Data Analysis ◽  
Service Delivery ◽  
Qualitative Approach ◽  
Literature Study ◽  
Location Data ◽  
Excellent Service ◽  
Descriptive Method

Tujuan penelitian mengungkapkan konsep pelayanan prima, rancangan pemberian pelayanan, dan bentuk pelayanan KBIH Maqdis terhadap jamaah dalam meningkatkan kualitas bimbingan ibadah haji. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Adapun langkah-langkah penelitian yang ditempuh; penentuan lokasi penelitian, pengumpulan data dengan menggunakan teknik observasi, wawancara, studi kepustakaan,  dokumentasi. Dari hasil penelitian disimpulkan bahwa konsep pelayanan prima KBIH Maqdis dalam meningkatkan kualitas bimbingan ibadah haji dilihat dari konsep pelayanan prima yang diterapkan KBIH Maqdis meliputi: kemampuan, sikap, penampilan, perhatian, tindakan dan tanggungjawab. Kemudian rancangan pemberian pelayanan prima KBIH Maqdis diantaranya: regulasi layanan, fasilitas layanan, peranan tim pengarah dan budaya pemberian pelayanan. Selain itu bentuk layanan KBIH Maqdis terhadap jamaah dalam meningkatkan kualitas bimbingan ibadah haji diantaranya KBIH Maqdis menyediakan pembimbing haji yang profesional dan materi bimbingan ibadah haji. The purpose of this study is to determine the concept of excellent service, the design of service delivery, and the form of KBIH Maqdis service to the congregation in improving the quality of pilgrimage guidance. The method used in this research is descriptive method with qualitative approach. The research steps taken; determination of research location, data collection by using observation technique, interview, literature study, further documentation of data analysis by means of data reduction, data classification and drawing conclusion. From the result of the research, it is concluded that the concept of excellent service of KBIH Maqdis in improving the quality of Hajj guidance from the concept of excellent service applied by KBIH Maqdis include: ability, attitude, appearance, attention, action and responsibility. Then the design of service delivery prime KBIH Maqdis include: service regulation, service facility, role of steering team and culture of service delivery. In addition, the form of KBIH Maqdis service to pilgrims in improving the quality of haj pilgrimage services such as KBIH Maqdis provides professional hajj guide and pilgrimage guidance material.

The Strength of the Kinship Politics Network and Modalities of Pilar Saga in the 2020 South Tangerang Regional Head Election

2021 ◽  
Vol 1 (2) ◽  
pp. 119-130
Author(s):  
Hendy Setiawan ◽  
Khalimatus Sa’diyah
Keyword(s):  
Research Data ◽  
Qualitative Approach ◽  
Constitutional Court ◽  
Rational Behavior ◽  
Index Numbers ◽  
Corruption Case ◽  
Library Research ◽  
Political Network ◽  
Dynastic Politics ◽  
Descriptive Method

The issue of kinship politics networks and modalities Pilar Saga is built on the Ratu Atut Chosiyah's dynastic politics. Interestingly, the dynastic political network in Banten contributed to Pilar Saga's victory. Even the various corruption cases that ensnared Ratu Atut's family could not undermine her political network. For example, the corruption case of Ratu Atut for alleged bribery of the Constitutional Court and the trading of positions, T Chaeri Wardana for the corruption case of medical equipment, and Ratu Lilis Karyawati for the Cibenuangen River bypass case in Lebak, Banten. The purpose of this study was to analyze the extent to which Pilar Saga's kinship politics network and modalities influenced his victory in the 2020 South Tangerang Regional Head Election. This study used a qualitative approach with a descriptive method in South Tangerang. The research data was taken through observation and library research to strengthen the conclusion. The results show that the Pilar Saga political network and modalities, apart from being built from the Atut dynasty, were also boosted by the performance achievements of the incumbent Pilar Saga pair. The incumbent in the previous period with Airin Rachmi Diany (Atut's sister-in-law) was able to bring South Tangerang City to be the best Regency/City area in Banten in HDI (Human Development Index) numbers. On this basis, the rational behavior of voters in South Tangerang was not fooled by the various cases that ensnared their relatives in the corruption of the Ratu Atut Chosiyah dynasty.

scholarly journals PENGELOLAAN KAIN TENUN SONGKET KHAS PALEMBANG DI DESA PEDU KABUPATEN JEJAWI KECAMATAN OGAN KOMERING ILIR (OKI)

2020 ◽  
Vol 1 (1) ◽  
pp. 21
Author(s):  
Hidayat Hidayat ◽  
Gunadi Gunadi ◽  
Lazi Arlangga ◽  
Firda Yulianti
Keyword(s):  
Qualitative Research ◽  
Community Service ◽  
Research Data ◽  
Qualitative Approach ◽  
Woven Fabric ◽  
General Strategy ◽  
Great Opportunity ◽  
Service Activity ◽  
Village People ◽  
Descriptive Method

Abstract: Management in general can be said that the stages in carrying out or carrying out management include: planning, organizing, implementing, and controlling. The method of implementation is a general strategy adopted in the collection and analysis of data needed to answer the problem being investigated or investigated. The approach used is a qualitative approach with a descriptive method, which provides a great opportunity for researchers to describe field findings in Pedu Village. Type of qualitative research. Data collection techniques, as follows: observation, documentation, interviews. The results of this community service activity are Pedu village people who manage varied songket cloths, this activity is an effort of craftsmen to increase the attractiveness of buyers by selling songket cloth at low prices but not at a loss and changing yarn variations and motifs used in making songket. Palembang Typical Songket Woven Fabric in Pedu Village, Jejawi District, Ogan Komering Ili Regency (OKI) 2020, is expected to be one of the efforts to empower songket cloth better in the future so that it can develop rapidly.

scholarly journals Rekreasi, Hiburan, Belajar: Studi Kegiatan Wisata Seni dan Budaya di Saung Angklung Udjo

2020 ◽  
Vol 3 (2) ◽  
pp. 693-702
Author(s):  
Trianti Nugraheni ◽  
Agus Budiman ◽  
Dewi Rachmawati
Keyword(s):  
Cultural Tourism ◽  
Research Data ◽  
Qualitative Approach ◽  
Marketing Strategies ◽  
Structured Interviews ◽  
West Java ◽  
The Arts ◽  
Arts And Culture ◽  
Art And Culture ◽  
Descriptive Method

Saung Angklung Udjo in West Java is one of the destinations for the arts and cultural tourism program founded by Mang Udjo Ngalagena. The concept of preservation, development and education of arts and culture is one of the program visions developed at Saung Angklung Ujdo. The purpose of this study was to obtain clear data and information related to the management system of the Saung Angklung Ujdo art and culture studio regarding how to plan, implement and program the marketing system implemented in Saung Angklung Ujdo, West Java. The method used in this research is descriptive method with a qualitative approach. The research data were obtained from structured interviews with the head of the studio management, field actors (performing artists) and several employees at Saung Angklung Udjo. Apart from the results of interviews, research data were obtained through the process of observation activities regarding the implementation of arts and cultural program activities at Saung Angklung Ujdo. The results showed that conceptually the arts and culture tourism program activities at Saung Angklung Udjo had a vision of activities in preservation, development and education. This is shown in the program objectives, activity materials, objectives and marketing strategies that have been developed to be more directed at organizing cultural and artistic tourism which has the principles of recreation, entertainment and learning.

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