scholarly journals Inovasi Birokrasi Pelayanan Publik - Program Raskin Pola Padat Karya Pangan (RASKIN POLA PKP) di Kabupaten Timor Tengah Utara

2020 ◽  
Vol 3 (2) ◽  
pp. 026
Author(s):  
Tri Anggraini ◽  
Marisa S.B Seran
Keyword(s):  
Public Service ◽  
Agricultural Sector ◽  
Service Innovation ◽  
Low Complexity ◽  
Successful Implementation ◽  
The Public ◽  
Inhibiting Factors ◽  
Qualitative Observation ◽  
Depth Interviews ◽  
Descriptive Qualitative

In Indonesia the drive to create public service innovations has become a new trend in efforts to improve services to the public One of them is Public Service Innovation named Raskin PKP Pattern. This research will look at the PKP Raskin Innovation pattern, Supporting Factors and inhibiting factors as well as about the obstacles in implementing the PKP Pattern Raskin Innovation in TTU District. The method used is descriptive qualitative observation and in-depth interviews. The results showed that the PKP innovation Raskin was born from the internal government of TTU Regency as an effort to develop the agricultural sector. This innovation has many advantages for the community, taking into account the conditions and previous agricultural patterns and maintaining local values that exist in the community. This innovation is not intended to be an innovation of low complexity because it is very possible to be tested and easy to observe. the supporting factor that drives the successful implementation of the PKP Raskin program is the Leader's Commitment. Whereas the inhibitor of the PKP Pattern Raskin Innovation was the lack of support from the legislature.Di Indonesia Dorongan untuk menciptakan inovasi pelayanan publik telah menjadi tren baru dalam upaya peningkatan pelayanan kepada masyarakat. Salah satunya Inovasi Pelayanan public yang diberi nama Raskin Pola PKP. Penelitian ini akan melihat inovasi Raskin Pola PKP, Fakor Pendukung dan fator penghambat sekaligus tentang kendala yang dalam penerapan Inovasi Raskin Pola PKP di Kabupaten TTU. Metode yang digunakan adalah deskriptif kualitatif dengan metode observasi dan wawancara mendalam. Hasil penelitian menunjukkan bahwa Inovasi Raskin pola PKP ini lahir dari internal pemerintah Kabupaten TTU sebagai upaya pengembangan pada sector pertanian. Inovasi ini memiliki banyak keuntungan bagi masyarakat, dengan mempertimbangkan kondisi dan pola pertanian sebelumnya dan mempertahankan nilai-nilai local yang ada dimasyarakat. Inovasi ini tidak termaksud dalam inovasi dalam tingkat kerumitan rendah karena sangat memungkinkan untuk diuji coba dan kemudahan untuk diamati. faktor pendukung yang mendorong keberhasilan penyelenggaraan program Raskin pola PKP ini adalah Komitmen Pemimpin. Sedangkan fator penghambat Inovasi Raskin Pola PKP ini adalah minimnya dukungan dari pihak legislative

scholarly journals Agriculture Innovation Strategy to Support Food Security in Padang Pariaman District, West Sumatera Province

2021 ◽  
Vol 1 (2) ◽  
pp. 1-6
Author(s):  
Herman Yaarozatulo Harefa
Keyword(s):  
Food Security ◽  
Public Service ◽  
Public Services ◽  
Agricultural Sector ◽  
Service Innovation ◽  
Provincial Government ◽  
The West ◽  
The Public ◽  
West Sumatra ◽  
The Government

Public service can be defined as providing services (serving) the needs of people or communities who have an interest in accordance with predetermined basic rules and procedures. Public services view the public as a service target so that they are expected to be able to provide the best dedication in serving a more selective and educative public, as well as managing public policies run by the public bureaucracy. In order to create this, an application of innovation is needed. Innovation is an application or an effort to bring new ideas into implementation with a fairly large change of steps, lasts quite a long time and is quite general in scale. Padang Pariaman Regency is one of the rice producers in West Sumatra Province. Not only that, Padang Pariaman also has agricultural potential such as food crops, plantations, and so on. The agricultural sector is a sector that is able to survive and is utilized by the government to overcome the global economic crisis. For this reason, in addition to making innovations related to health and administration, the West Sumatra Provincial Government is focusing on increasing public service innovation in agriculture. This study aims to identify innovations in the West Sumatra Provincial Government related to improving public services within the Government. This research uses descriptive quantitative method. As a result, the Padang Pariaman Regency Government can improve food security, improve agricultural market information services, farm business administration, and increase plantation yields, which can facilitate and improve the lives of farmers. Suggestions for increasing public service innovation in the agricultural sector of Padang Pariaman Regency are expected that the Government can continue to evaluate the innovations that have been implemented.

From flabby to fit: Restructuring the public broadcasting system in Egypt

2021 ◽  
pp. 174276652110239
Author(s):  
Rasha Allam
Keyword(s):  
Public Service ◽  
Regulatory Framework ◽  
Financial Reports ◽  
The Public ◽  
Strategic Vision ◽  
Broadcasting System ◽  
Public Broadcaster ◽  
Service Mission ◽  
Depth Interviews ◽  
Decentralized Model

The Egyptian public broadcaster, newly named the National Media Council (NMC), has been under pressure to undergo comprehensive restructuring. Many changes have taken place recently to enable this transformation. Through analysing financial reports, evaluating the new regulatory framework and conducting in-depth interviews, this study examines the likelihood of the NMC adapting to the recent changes and the extent to which the new regulatory framework promotes a public service system suggesting a model for implementation. Findings show that the NMC must respond to four main challenges: lack of strategic vision and identity, a centralized regime power structure, an acute financial deficit, and a weak digital presence. Interviewees evaluated the new regulatory framework as inexhaustive with an intention to maintain grip on power. Interviewees proposed an integrated decentralized model that combines the public service mission with private partnership.

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

scholarly journals Pelayanan Publik Melalui Sistem E-Filling di Kantor Pelayanan Pajak Pratama Cilegon

2020 ◽  
Vol 1 (1) ◽  
pp. 35-42
Author(s):  
Nurfatma Asriyanti ◽  
Arif Nugroho ◽  
Racmi Yulianti
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Public Service ◽  
Theoretical Basis ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Data Sources ◽  
The Public ◽  
Inhibiting Factors ◽  
Filling System

This study aims to determine Public Services through the E-filling System at the Cilegon Primary Tax Service Office and to determine the supporting and inhibiting factors. The research used is a descriptive qualitative approach. The data sources used are primary and secondary data. To deepen the data analysis interviews, observation, and documentation were carried out. The theoretical basis used is public service. The results showed that the public service through the e-filling system was running well-reviewed with the theory of public service. But there are several supporting and inhibiting factors found. Supporting factors 1) employee upgrading, 2) socialization. The inhibiting factors are 1) lack of human resources, 2) e-filling applications are down or error

scholarly journals Implementasi Kebijakan Penanggulangan Bencana Daerah di Kota Sukabumi

2019 ◽  
Vol 1 (1) ◽  
pp. 30-40
Author(s):  
Nabila Rahma Silmi ◽  
Tuah Nur ◽  
Dian Purwanti
Keyword(s):  
Disaster Management ◽  
Research Method ◽  
Descriptive Analysis ◽  
Qualitative Approach ◽  
Successful Implementation ◽  
Analysis Method ◽  
The Public ◽  
Inhibiting Factors ◽  
Implementation Policy ◽  
Management Policies

The purpose of this research is to find out the implementation of regional disaster management policies in Sukabumi City and to find out the inhibiting and supporting factors of the successful implementation of regional disaster management policies. This research method uses descriptive analysis method with a qualitative approach. The results showed that the implementation of regional disaster management policies was not optimal. The conclusion is that the socialization activities are still lacking and equitable, human resources and infrastructure have not been added yet. The inhibiting factors are in terms of institutional, apparatus discipline, budget, resources, facilities and environment that are less conducive. Supporting factors are the existence of regulations or regulations on disaster management. for communication carried out by BPBD Sukabumi City in carrying out socialization activities or training on disaster management to the public is still lacking and uneven. Keywords: Implementation, Policy, Disaster Management.

scholarly journals Inovasi Pelayanan Publik Program E-Retribusi Di Dinas Perdagangan Kota Surakarta

2020 ◽  
Vol 8 (2) ◽  
pp. 109-118
Author(s):  
Lies Fajarwati Wijaya ◽  
Winarti Winarti ◽  
Joko Suranto
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
The Public ◽  
Local Revenue ◽  
Qualitative Descriptive ◽  
Data Collection Technique ◽  
The City ◽  
Descriptive Method ◽  
Smart Government ◽  
Trade Office

The e-retribution public service innovation by the Surakarta City Trade Office is a new concept regarding the online levy payment system. First launched in mid-2016, E-retribution as part of the implementation of smart government is included in the smart city indicator. This study uses the typology theory of public service innovation Muluk (2008). Research location in the city trade office Surakarta, with a qualitative descriptive method. The data collection technique was obtained by purposive sampling through informant interviews, observations and documents. The results show that the public service innovation with the e-retribution program can simplifying public services and saving more time, costs and human resources, ensuring accountable transactions. In addition, E-retribution has an impact on increasing Solo Local Revenue every year.

scholarly journals THE EFFECTIVENESS OF THE PUBLIC SAFETY CENTER PROGRAM IN INCREASING EMERGENCY SERVICES IN TULUNGAGUNG REGENCY, EAST JAVA PROVINCE

2019 ◽  
Vol 4 (1) ◽  
pp. 51-58
Author(s):  
Tri Hendro Prabowo ◽  
Reydonnyzar Moenek
Keyword(s):  
Public Safety ◽  
Qualitative Method ◽  
Production Efficiency ◽  
Emergency Services ◽  
Research Data ◽  
The Public ◽  
Center Program ◽  
Interview Techniques ◽  
Inhibiting Factors ◽  
Descriptive Qualitative

Abstract: This research is intended to find out how effective this PSC program is in improving emergency services in Tulungagung Regency and the inhibiting factors in providing services to the community. This study uses a descriptive qualitative method with a deductive approach. The research data was collected using interview techniques, documentation and observation. Based on the research that has been done, the author concludes that the Effectiveness of the Public Safety Center (PSC) Program in improving emergency services in Tulungagung Regency, East Java Province has been effective enough, seen from 5 dimensions namely Production, Efficiency , Satisfaction, Adaptation and Development has been going well, although there are still some problems in terms of cross-sectoral cooperation that has not been maximized and facilities that are still not fulfilled.  Keywords: Efectiveness, Emergency, Public Safety Center, Services.  

scholarly journals Inovasi Pelayanan Publik Melalui Solo Destination di Kota Surakarta, jawa Tengah

2019 ◽  
Vol 7 (2) ◽  
pp. 190
Author(s):  
Yunita Ratna Sari
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
Secondary Data ◽  
Community Services ◽  
Historic Sites ◽  
The Public ◽  
Public Facilities ◽  
Application Service ◽  
Tourism Services ◽  
Desk Research

Solo destination is a public service innovation from the  Surakarta City Communication dan Information Departement in the form of a mobile based application. The application in Solo Destination consists of various features including culinary, hotels, public facilities, shopping centers, cultural events, community services, children’s radio and historic sites. The launching of  Solo Destination application service received the MURI award as the first city in Indonesia to provide technology based tourism services through the application. The purpose of this researh is to explain the innovation of public service in the field tourism through Solo Destination. The method used is desk research that utilizes secondary data as a source of literature. The results of the study show taht the implementation of Solo Destination in the Surakarta City provides positive benefits for all parties including the Surakarta City Goverment to provide public services to the public quickly. For the public and tourists can provide services on the potential of Surakarta City easliy and completely

Managing Public Service Innovation in Emerging Countries

2013 ◽  
pp. 206-220
Author(s):  
Fuxiang Wei ◽  
Shuqin Zhang
Keyword(s):  
Public Service ◽  
Public Services ◽  
Universal Access ◽  
Service Innovation ◽  
Innovation Process ◽  
Emerging Countries ◽  
System Innovation ◽  
The Public ◽  
Common Interests ◽  
Services Innovation

The very nature of the monopoly of public services in most emerging countries leads to the complex drivers and results in public service innovation, as well as a series of social ethnic problems, such as universal access and equity. The chapter presents the nature of public services, public services innovation, and the main drivers of public services innovations. By using the field survey research, the chapter explores the innovation process and effects of the ticketing system innovation of China Railways. This study makes an attempt to understand how common interests of the less affluent neglected consumers can be addressed during the public service innovation process. The chapter presents contributing experiences and learning for other emerging countries based on insights from the ticketing system innovation of China Railways.

INOVASI PELAYANAN “JOSS BANGET MAS” (JEMPUT ONLINE SINGLE SUBMISSION BERSAMA INSTANSI TERKAIT DAN MALAM HARI BISA) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN BLITAR

Publika ◽  
2021 ◽  
pp. 63-76
Author(s):  
Ayu Apriliana Puspita Styareni ◽  
Eva Hany Fanida
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Service Innovation ◽  
Qualitative Approach ◽  
Government Agencies ◽  
Literature Study ◽  
The Public ◽  
Descriptive Research ◽  
Remote Location ◽  
The Government

Pelayanan yang efektif dan efisien adalah tuntutan dari masyarakat kepada instansi pemerintah dalam memberikan pelayanannya. DPMPTSP Kabupaten Blitar merupakan salah satu instansi pemerintah yang meluncurkan inovasi pelayanan publik. Inovasi yang diluncurkan oleh DPMPTSP adalah Pelayanan Joss Banget Mas, yaitu Jemput Online Single Submission Bersama Instansi Terkait dan Malam Hari Bisa. Inovasi ini merupakan bukti bahwa DPMPTSP Kabupaten Blitar telah melakukan percepatan pelayanan dan sekaligus menjawab permasalahan yang dihadapi oleh masyarakat. Jauhnya lokasi kantor yang berada di tengah kota serta persyaratan yang belum diketahui banyak masyarakat menjadi dasar diluncurkannya inovasi Joss Banget Mas. Tujuan dari penelitian ini guna mendeskripsikan terkait pelayanan Joss Banget Mas. Penelitian deskriptif dengan pendekatan kualitatif merupakan jenis penelitian yang dipilih oleh peneliti dengan pengumpulan datanya menggunakan observasi, wawancara, dokumentasi dan studi kepustakaan. Hasil penelitian menunjukan bahwa inovasi pelayanan Joss Banget Mas telah beroperasi dengan baik dan sesuai dengan kebijakan PP No. 24 Tahun 2018. Selanjutnya sumber ide-ide inovasi mendapatkan masukan dari pegawai maupun masyarakat. Budaya inovasi pada inovasi Joss Banget Mas adalah penyederhanaan syarat-syarat sehingga memudahkan masyarakat dalam mendaftarkan perizinan usahanya. Selanjutnya kemampuan dan alat inovasi Joss Banget Mas cukup memadahi tetapi terdapat kekurangan pada bagian alat yang digunakan. Kemudian tujuan, hasil, pendorong dan hambatan adalah untuk mempermudah pelaku usaha dalam memperoleh perizinan berusaha, hambatannya yaitu sering terjadi error dan down pada server OSS. Terakhir, DPMPTSP Kabupaten Blitar mengadakan pelayanan mandiri kepada masyarakat guna mengumpulkan data inovasi untuk inovasi tunggal. Kata Kunci: Inovasi, Pelayanan Publik, Pelayanan Joss Banget Mas, Online Single Submission (OSS).   Effective and efficient services are demands from the community on government agencies in providing their services. DPMPTSP Blitar regency of the government agencies that has launched public service innovations. The innovation launched by the DPMPTSP Blitar Regency call as Joss Banget Mas Service with Online Single Submission Delivery with Related Agencies and Can Night. This innovation is proof that the DPMPTSP Blitar Regency and at the same time answers the problems faced by the community. The remote location of the launch of the Joss Banget Mas innovation. The purpose of this research is to describe the services related to Joss Banget Mas. Descriptive research with a qualitative approach is the type with the data collection techniques using observation, interviews, documentation and literature study. The results showed that the Joss Banget Mas service innovation had operated well and was in accordance with applicable policies. The second indicator of governance and innovation in its implementation is in accordance with PP. 24 of 2018. Furthermore, sources of innovative ideas get input from employees and the public. The culture of innovation in Joss Banget Mas innovation is the simplification of the requirements so that it makes it easier for the public to register business licenses. Furthermore, the capabilities and innovation tools of Joss Banget Mas were sufficient but there were shortcoming in the parts of the tools used. Then the objectives, results, drivers and obstacles are to make it easier for business actors to obtain business licenses, there are also obstacles, namely frequent errors and downs on the OSS server. Finally, DPMPTSP Blitar Regency provides independent services to the community to collect innovation data for a single innovation. Keywords: Innovation, Public  Service, Joss Banget Mas Service, Online Single Submission (OSS)

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