scholarly journals The effect of excellent service and public satisfaction on employee performance in the process of making E-KTP

2020 ◽  
Vol 1 (2) ◽  
pp. 45-51
Author(s):  
Kelik Purwanto ◽  
Nesi Pitria Ningsih ◽  
Mayroza Wiska
Keyword(s):  
Causal Relationship ◽  
Employee Performance ◽  
Coefficient Of Determination ◽  
Community Satisfaction ◽  
Positive Direction ◽  
Civil Registration ◽  
The People ◽  
Excellent Service ◽  
Dependent Variables ◽  
Data Collection Technique

The purpose of this study was to determine how the effect  excellent service and community satisfaction partially and simultaneously  the process of making E-Ktp. The type of research  this research  associative with the form of a causal relationship, a causal relationship a relationship that causal in nature, so here there are independent variables and dependent variables. data collection technique used was questionnaire submitted  the respondents, namely the people who came take care of making E-KTP the Tebo Regency Population and Civil Registration Service and field documentation. The results showed that excellent service has a significant effect and has a positive direction towards the e-KTP making process with t_ (count) 4.184> t_ (table) 1.98609. Community satisfaction has a significant effect and has a positive direction towards the process of making e-ID card with t_ (count) 3.112> 〖t〗 _ (table) 1.98609. Excellent service and community satisfaction simultaneously (together) have significant effect on the e-ID card making process with F_count 26.328> F table 3.09. From the results of the coefficient of determination (R ^ 2), it is known that the contribution provided by excellent service and community satisfaction to employee performance is 36.4%, while the remaining 63.6% is influenced by other variables not examined in this study. The conclusion is that excellent service and community satisfaction have a partial and simultaneous effect on the e-ID card making process, because the value of t_ (count) 〖> t〗 _ (table.) And the value of F_count> F table and has a positive relationship direction.

scholarly journals Pengaruh Motivasi Finansial terhadap Prestasi Kerja Pegawai pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Lampung Selatan

2021 ◽  
Vol 1 (1) ◽  
pp. 60-75
Author(s):  
Suradi Suradi ◽  
Keyword(s):  
Work Performance ◽  
Good Governance ◽  
Employee Performance ◽  
Positive Influence ◽  
Community Satisfaction ◽  
The South ◽  
Qualitative And Quantitative ◽  
Civil Registration ◽  
Excellent Service ◽  
The Moment

The Population and Civil Registration Office of South Lampung Regency is one of the South Lampung Regency Government Agencies that directly provides public services, as stated in the Decree of the South Lampung Regent Number 11 of 2003 concerning the Job Description of the Office of Population and Civil Registration of South Lampung Regency. In connection with the foregoing, the Department of Population and Civil Registration of South Lampung Regency has the responsibility to carry out the said public service which is also based on the goal of excellent service in order to create good governance. Community satisfaction in receiving service from the service is measured by understanding the dimensions of service quality that are closely related to community satisfaction, namely tangiables (physical evidence), relianility (reliability), responsiveness (responsiveness), assurance (guarantee) and empathy. The purpose of this study was to determine the forms of financial motivation implemented at the Department of Population and Civil Registration of South Lampung Regency, therefore the hypothesis proposed in this study was "There is a positive influence between financial motivation on employee performance". Meanwhile, the data collection method used is the method of observation, interviews, documentation and questionnaires. While the analysis used is qualitative and quantitative. From the calculation of the data analysis, it is obtained that r count 0.899 when consulted with the r value of the moment product label for N 49 both at a significant level of 5% = 0.325 and a significant level of 1% = 0.418 turns out that r count is greater than r table or r 0.899 > 0.325 and 0.899 > 0.418. Thus, it can be shown that there is a positive relationship between financial motivation and employee performance at the Department of Population and Civil Registration of South Lampung Regency. In other words, the better the financial motivation by the leadership to subordinates or employees, the better the employee's work performance will be. Keywords: financial motivation, employee achievement, population and civil registration services

scholarly journals Survei Kepuasan Masyarakat (Skm) Manfaat Pemberian Laptop Untuk 1 Rt Di Kabupaten Kutai Kartanegara Tahun 2020

2021 ◽  
Vol 21 (1) ◽  
pp. 34-47
Author(s):  
Ali Akbar ◽  
Sundoyo Sundoyo
Keyword(s):  
Descriptive Analysis ◽  
Community Satisfaction ◽  
Civil Registration ◽  
The People ◽  
Level Of Satisfaction ◽  
Product Service ◽  
Measurement Results ◽  
Service Areas ◽  
Range Of Values ◽  
Registration Service

Abstract:   This study aims to determine the level of performance and level of satisfaction of Neighbourhood (RT) services in Kutai Kartanegara Regency. Respondents in this research are the people or residents who have done management or who have received public services to the Head of the RT in the Tenggarong sub-district, as many as 207 respondents. The analytical method used is descriptive analysis. The results showed that the cumulative achievement of the IKM measurement results was 74.99. This means that in general the implementation of the program of providing 1 (one) Laptop 1 (one) Neighbourhood (RT) in Tenggarong District by the Population and Civil Registration Service of Kutai Kartanegara Regency according to Permen PAN RB No. 14 of 2017 is classified as unfavorable. Of all the elements and service areas according to Permen PAN RB No. 14 of 2017 in the unfavorable category has a range of values (65.00 - 76.60), which can be described as follows: Service Procedure (76.33), Service Time (72.28), Product service specifications (74.28), Executive Competence (73,31), Complaint Handling Services (73,13), Infrastructure (74.11).   Keywords: Service Quality, Community Satisfaction

scholarly journals THE INFLUENCE OF WORK ETHICS, WORK ENGAGEMENT AND PERSONALITY ON EMPLOYEE PERFORMANCE

2021 ◽  
Vol 1 (1) ◽  
pp. 71-78
Author(s):  
Jufrizen Jufrizen ◽  
Virza Erika
Keyword(s):  
Employee Performance ◽  
T Test ◽  
Coefficient Of Determination ◽  
Performance Study ◽  
Work Ethics ◽  
Management Agency ◽  
Work Involvement ◽  
Analysis Technique ◽  
Regression Test ◽  
Data Collection Technique

The purpose of this study was to determine and analyze the effect of work ethics, work involvement and personality on employee performance (study at the Medan City Regional Tax and Retribution Management Agency). The approach used in this study is an associative approach. The population in this study were employees of the Medan City Regional Tax and Retribution Management Agency)., A total of 32 employees while the sample in this study used Nonprobability sampling or Saturated Sampling as many as32 Employees. The data collection technique in this study used a questionnaire technique by distributing questionnaires. The data analysis technique in this study uses Multiple Linear Regression Test, Hypothesis Testing (T Test and F Test), and Coefficient of Determination. Data processing in this study using IBM SPSS Statistic 23 software program. The results of this study prove that partially work ethics (X1) has an effect on performance (Y) with t-test work ethics (X1) 1.954 > ttable 1.693 with sig 0.008 < 0, 05, and Work Involvement (X2) 2,348 > t table 1,693 with sig 0,089 < 0,05. and Personality (X3) 1,880 > ttable 1,693 with sig 0,006 < 0,05. The results of this study prove that simultaneously Fcount 7.142 > Ftable 4.20 with R Square 0.509 or 50.9% which means that there is an influence of work ethics.

scholarly journals Pengaruh Tingkat Pendidikan Terhadap Kinerja Pegawai

PARAMETER ◽  
2021 ◽  
Vol 6 (2) ◽  
pp. 81-95
Author(s):  
Netti Natarida Marpaung
Keyword(s):  
Employee Performance ◽  
Hypothesis Test ◽  
Education And Training ◽  
Coefficient Of Determination ◽  
Civil Registration ◽  
Ex Post ◽  
Analysis Technique ◽  
Ex Post Facto ◽  
Linearity Test ◽  
And Training

This research aims to determine the effect of the level of education and training on employee performance at the Department of Population and Civil Registration (DISDUKCAPIL) Kota Bekasi. This research is ex post facto research. The sample of this research is the Disdukcapil Kota Bekasi employees who have attended education and training (Diklat) in 2020, totaling 39 people. Data collection was carried out using questionnaires and documentation. The data analysis technique used is the classical assumption test with normality test and linearity test and the hypothesis test used is simple regression analysis. The results showed that education and training had a positive and significant effect on employee performance and the effect was in the moderate category as indicated by the regression equation Y = 0.870X + 13,584 with a regression coefficient of 0.745, a coefficient of determination of 0.555, and obtained a count of 6.788 greater from t table (6,788>2,026). Based on the coefficient of determination 0.555, it means that 55.5% of employee performance is influenced by the education and training of employees while the remaining 44.5% is influenced by other variables not examined in this study. Abstrak Penelitian ini bertujuan untuk mengetahui besarnya pengaruh tingkat pendidikan dan pelatihan terhadap kinerja pegawai pada Dinas Kependudukan dan Catatan Sipil (DISDUKCAPIL) Kota Bekasi. Penelitian ini merupakan penelitian ex post facto. Sampel penelitian ini adalah pegawai Disdukcapil Kota Bekasi yang telah mengikuti pendidikan dan pelatihan (Diklat) tahun 2020 yang berjumlah 39 orang. Pengumpulan data dilakukan dengan menggunakan angket dan dokumentasi. Teknik analisis data yang digunakan adalah uji asumsi kalsik dengan uji normalitas dan uji linieritas serta uji hipotesis yang digunakan adalah analisis regresi sederhana. Hasil Penelitian menunjukkan bahwa pendidikan dan pelatihan mempunyai  pengaruh yang positif dan signifikan terhadap kinerja pegawai dan pengaruhnya berada pada kategori sedang yang ditunjukkan dengan persamaan regresi Y = 0,870X + 13,584 dengan koefisien regresi sebesar 0,745, koefisien determinasi sebesar 0,555 dan diperoleh thitung sebesar 6,788 lebih besar dari ttabel (6,788>2,026). Berdasarkan koefisien determinasi 0,555 artinya 55,5% kinerja pegawai dipengaruhi oleh pendidikan dan pelatihan pegawai sementara sisanya 44,5% dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini.

scholarly journals EMPLOYEE PERFORMANCE DETERMINANTS, WITH GENDER AS A GROUP

2021 ◽  
Vol 11 (3) ◽  
pp. 343
Author(s):  
Ni Luh Putu Sariani ◽  
Yenny Verawati ◽  
Gde Bagus Brahma Putra ◽  
Tjok Istri Sri Harwathy ◽  
Ida Bagus Swaputra
Keyword(s):  
Organizational Commitment ◽  
Goodness Of Fit ◽  
Employee Performance ◽  
Coefficient Of Determination ◽  
Significant Positive Effect ◽  
Performance Determinants ◽  
Data Collection Technique ◽  
Performance Analyze ◽  
Positive Effect

The purpose of this study is to analyze the influence of organizational commitment on employee performance; analyze the influence of organizational commitment on OCB; analyze the influence of OCB on employee performance; analyze the role of gender as the effect of moderation of organizational commitment on employee performance; analyze the role of gender as the effect of the moderating effect of organizational commitment on OCB, and analyze the role of gender as the effect of moderation on OCB on employee performance.. The population and sample were 45 respondents from the Notary Office in Bangli Regency with the saturated sampling method. The data collection technique was using a closed multiple-choice questionnaire and the partial least squares (PLS) data analysis approach was used. The results of the research show that the evaluation of the overall model seen from the coefficient of determination can already be said, Q-Square Predictive Relevance meets the requirements of existing and Goodness of Fit in a large position, the overall model is declared quite good. The conclusion of this study is that organizational commitment has a significant positive effect on employee performance has not been received. Organizational commitment has a significant positive effect on OCB received. OCB has a significant positive effect on employee performance is acceptable. Gender has not been tested as moderating of the effect of organizational commitment on employee performance, organizational commitment on OCB and OCB on employee performance. 

The Influence of Organizational Culture and Locus of Control on Employees Performance at Agriculture Department of South Bengkulu

2021 ◽  
Vol 2 (4) ◽  
Author(s):  
Deka Amlia ◽  
Neri Susanti ◽  
Nia Indria Sari
Keyword(s):  
Organizational Culture ◽  
Locus Of Control ◽  
Significant Influence ◽  
Employee Performance ◽  
Positive Influence ◽  
Self Control ◽  
Coefficient Of Determination ◽  
Positive Direction ◽  
Initial Hypothesis

The purpose of this study is to determine the influence of organizational culture and locus of control on employee performance at Agriculture Department of South Bengkulu. The sample in this study was 58 employees with State Civil Apparatus (ASN) at Agriculture Department of South Bengkulu. The data was collected using a questionnaire and the analytical method used was multiple linear regression, determination test and hypothesis testing. The results showed that the positive influence between organizational culture and Locus of Control on employee performance at t Agriculture Department of South Bengkulu because the regression direction had a positive direction, namely Y = 9.810 + 0.356X1 + 0.410X2. This illustrates that with the organizational culture of employees at work, their performance will increase. Locus of control has a significant influence on employee performance at Agriculture Department of South Bengkulu, because the significant value of 0.000 is smaller than 0.05. This means that the greater locus of control for the employees at Agriculture Department of South Bengkulu, the performance will also increase. This illustrates that the self-control of the employees will increase the performance of the employees. Organizational culture and locus of control have a significant influence on the performance of employees at Agriculture Department of South Bengkulu, thus the initial hypothesis proposed is proven (Ha is accepted). That is, there is a significant influence between organizational culture and locus of control on performance together. The coefficient of determination of R square is 0.472. This means that organizational culture and locus of control affect performance by 47.2% while the rest is influenced by other causal factors not examined in this study.

scholarly journals Efektifitas Penarikan Retribusi Parkir Pasar Ditinjau Dari Kualitas Pelayanan

REVITALISASI ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 38
Author(s):  
Benny Andriawan
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Traditional Markets ◽  
The People ◽  
Dependent Variables ◽  
Main Components ◽  
The City

One of the main components of Regional Original Revenue is regional retribution. Thus in order to improve the ability of Regional Original Revenue, one of them can be achieved by increasing regional revenues from the regional retribution sector. The service quality received by market users as retribution payers will affect the achievement of market retribution targets. The thesis purpose was to analyze the effect of the service quality of Industry and Trade Departement on the effectiveness of withdrawing market parking retribution in Blitar City.   The research design was intended to test the research hypothesis and to interpret the causal relationship between independent variables and dependent variables, namely the variable service quality of the market service (X) and the effectiveness of withdrawing market parking retribution (Y). The population was the people who use parking on the market of Blitar City which amounts to an average of 880 people every day. The sample size was 90 respondents with Proportionate Stratifeid Sampling technique. The research instrument used a questionnaire and has been tested for validity and reliability testing. To test or measure the effect of exogenous variables on the endogenous variable used rimple regression analysis. The results showed that there was an effect of the service quality of Industry and Trade Departement affected the effectiveness of withdrawing the parking market retribution in the city of Blitar. The t value was 20,859 that higher than t-table value amount 1,980. The coefficient of determination between the service quality variable of the Trade and Industry Departement (X) with the variable effectiveness of the withdrawal of the market parking retribution (Y) is (0.912)2 = 0.832. This figure indicates that there was 83,2% changes to variable Y explained or determined by variable X. Based on the results, it is expected that the Trade and Industry Departement had improve the quality and quantity of market facilities and infrastructure and parking, so that traders can run their business maximally and consumers are comfortable to shop in traditional markets.

scholarly journals EMPLOYEE PERFORMANCE STUDIES: ANTECEDENTS OF WORK DISCIPLINE, WORK MOTIVATION, AND JOB TRAINING

2021 ◽  
Vol 1 (2) ◽  
pp. 117-128
Author(s):  
Jasman Syarifuddin Hasibuan ◽  
M. Taufik Lesmana ◽  
Ainun Permata Sari
Keyword(s):  
Performance Studies ◽  
Job Training ◽  
Work Motivation ◽  
Employee Performance ◽  
Computer Software ◽  
Coefficient Of Determination ◽  
Analysis Technique ◽  
The Social ◽  
Saturated Sample ◽  
Data Collection Technique

The purpose of this study was to determine and analyze whether Work Discipline, Work Motivation, and Job Training together (simultaneously) or alone (partial) had an effect on Employee Performance at PT. Telekomunikasi Indonesia Tbk Medan Branch.The approach used in this study is an associative approach. The population and sample in this study were all employees of PT. Telekomunikasi Indonesia Tbk Medan Branch in the Data and Management section totaling 50 people using a saturated sample. The data collection technique in this study used a questionnaire technique (questionnaire). The data analysis technique in this study uses the Classical Assumption Test, Multiple Regression, Hypothesis Testing (t Test and F Test), and Coefficient of Determination. Data processing in this study used a computer software program Statistical Package for the Social Sciences (SPSS) version 26.00.The results showed that partially work discipline had a positive and significant effect on employee performance at PT. Telekomunikasi Indonesia Tbk Medan Branch. Partially it is known that motivation has a positive and significant effect on employee performance at PT. Telekomunikasi Indonesia Tbk Medan Branch. Likewise with job training which has a positive and significant impact on employee performance at PT. Telekomunikasi Indonesia Tbk Medan Branch. Meanwhile, simultaneously this research proves that work discipline, work motivation and job training have a positive and significant effect on employee performance at PT. Telekomunikasi Indonesia Tbk Medan Branch.

scholarly journals PENGARUH KEPEMIMPINAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN PADA PT. RAJAWALI NUSINDO CAB. MEDAN

2015 ◽  
Vol 10 (2) ◽  
Author(s):  
Resnita Mersalina Simbolon ◽  
Nurul Wardani
Keyword(s):  
Human Resources ◽  
Employee Performance ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
The People ◽  
Leadership Motivation ◽  
Main Driver ◽  
Study Population ◽  
A Company

Human resources or employee is the main driver of the success of a company that needs special attention from the company so that employees can work more diligently in order to achieve company goals. The purpose of this study was to determine the effect of leadership and motivation on employee performance at PT. Rajawali Nusindo Medan Branch. The study population was all employees at PT. Rajawali Nusindo Medan Branch karyawanya number reached 73 (seventy-three). The samples used total sampling so that the sample drawn from the entire population. The data used in this study are primary data obtained through questionnaires in the study sample, amounting to 73 respondents. The test used is the quality of the test data and test the classical assumptions. Hypothesis testing is done by multiple regression analysis, simultaneous F test and the partial test. The result showed that simultaneous leadership and motivational variables affect the performance of employees at PT. Rajawali Nusindo Medan Branch, where the F count> F table or 16.196 > 3.128 with a level of significant (α) 0,000 < 0,005. The coefficient of determination (adjusted R square) of 0.316 means that the influence of leadership and motivation on the performance of employees of PT. Rajawali Nusindo Medan Branch 31.6% and the remaining 68.4% is influenced by other variables outside of research. Conclusions from the research that there is a positive and significant effect of leadership and motivation on employee performance at PT. Rajawali Nusindo Medan Branch. It is expected that the people at the at PT. Rajawali Nusindo Medan Branch further enhance the leadership and motivation so that employees work even harder to compete and will automatically improve its performance in the company.                           Keywords: Leadership, Motivation, Performance

scholarly journals ANALISIS KINERJA PEGAWAI PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL PEMERINTAH KABUPATEN TANGGAMUS

2019 ◽  
Vol 11 (1) ◽  
pp. 10-19
Author(s):  
Helmita ◽  
Suryani Virginia
Keyword(s):  
Significant Influence ◽  
Employee Performance ◽  
Coefficient Of Determination ◽  
Civil Registration ◽  
Competence Motivation

This research took an object at the Population and Civil Registration Office of the TanggamusRegency as the executor of the implementation of population administration. Problems that occur at thistime where the discipline of employees is still not optimal; in addition to competency factors andmotivation, other factors that influence employee performance are work discipline.The population in this study was 83 employees. The results of the study can be concluded thatcompetence, motivation and discipline partially or simultaneously have a significant influence onemployee performance. The coefficient of determination (R2) is 0.889. This means that the variables ofcompetence, motivation, and discipline explain the effect on employee performance by 88.9%.Competence, motivation and discipline have influence both partially and simultaneously on theperformance of employees at the Population and Civil Registration Office of the Tanggamus Regency

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