scholarly journals Evaluasi Manajemen Pengelolaan Obatdi Instalasi Farmasi Rumah Sakit Tipe C Se-Kabupaten Tegal Tahun 2021

2021 ◽  
Vol 1 ◽  
pp. 128-134
Author(s):  
Tiara Fany Safitri ◽  
Yulian Wahyu Permadi ◽  
Wulan Agustin Ningrum ◽  
St Rahmatullah
Keyword(s):  
Hospital Pharmacy ◽  
Pharmaceutical Preparation ◽  
Sampling Technique ◽  
Pharmaceutical Services ◽  
Logistics Management ◽  
Treatment Programs ◽  
Rational Treatment ◽  
Type C ◽  
Service Standards

AbstractDrug logistics management plays an important role in improving pharmaceutical services in hospital pharmacy installations and is one of the aspects to determine the success of rational treatment programs in hospitals. This study aims to determine the implementation of pharmaceutical preparation service standards in accordance with the Technical Guidelines for Pharmaceutical Services Standards in Hospitals in 2019. The method used in this study is descriptive using a total sampling technique of 42 respondents with an average age of 26-35 years. who are female and male with the last education of the pharmacist profession. The results of the evaluation of this study are that the management of drug logistics in type C hospitals throughout Tegal Regency in the process of selecting, receiving, storing, distributing and controlling is appropriate (100%), planning needs according to (90.5%), destruction according to (97, 6%) and administration in accordance with (81%) Technical Guidelines for Pharmaceutical Services Standards in Hospitals in 2019Keywords: Management; Drug Logistics; Evaluation AbstrakManajemen pengelolaan logistic obat sangatlah berperan penting dalam meningkatkan pelayanan kefarmasian di Instalasi farmasi rumah sakit dan salah satu aspek untuk menentukan suksesnya program pengobatan secara rasional di Rumah Sakit. Penelitian ini bertujuan untuk mengetahui pelaksanaan standard pelayanan pengelolaan sediaan farmasi yang sesuai dengan Petunjuk Teknis Standar Pelayanan Kefarmasian Di Rumah Sakit Tahun 2019. Metode yang digunakan dalam penelitian ini bersifat deskriptif dengan menggunakan teknik total sampling sebanyak 42 responden dengan rata-rata berusia 26-35 tahun yang berjenis kelamin perempuan dan laki-laki dengan berpendidikan terakhir profesi apoteker. Hasil evaluasi dari penelitian ini bahwa pengelolaan logistic obat di rumah sakit tipe C se-Kabupaten Tegal dalam proses pemilihan, penerimaan, penyimpanan, pendistribusian dan pengendaliansesuai (100%), perencanaan kebutuhan sesuai (90,5%), pemusnahan sesuai (97,6%) dan administrasi sesuai (81%) Petunjuk Teknis Standar Pelayanan Kefarmasian di Rumah Sakit Tahun 2019.Kata kunci: Manajemen; Logistik Obat; Evaluasi  

Kepuasan Pasien Terhadap Kualitas Pelayanan Di Apotek Leontin Farma BSD Maret – April Tahun 2020

2021 ◽  
Vol 5 (1) ◽  
pp. 33
Author(s):  
Gina Aulia ◽  
Holidah Holidah ◽  
Liswati Friana Sipayung
Keyword(s):  
Patient Satisfaction ◽  
Government Regulation ◽  
Pharmaceutical Preparation ◽  
Sampling Technique ◽  
Service Level ◽  
Pharmaceutical Services ◽  
Assessment System ◽  
Male Patients ◽  
Quota Sampling

A Drugstore is where the pharmacists practice as pharmaceutical service facility. Based on  Indonesia  government regulation no. 51, year 2009, Pharmaceutical services is a direct responsible services to the patience regarding pharmaceutical preparation. The purpose of this study is to determine of patient satisfactory regarding Pharmaceutical services based on reliability, responsiveness, assurance, empathy, and appearances dimension. The type of this research is a descriptive study by giving a questionnaire about the assessment patient satisfaction with pharmaceutical services to 100 respondents who came to Leontin Farma BSD drugstore with Quota Sampling technique. Based on results obtained 58% male patients. Most patient visits by age were 42-59 years as many as 35 patients. As for assessment system about description of patient satisfaction with pharmaceutical services based on the 5-dimensional questionnaire in the reliability section, 100% very satisfied; responsiveness, 100% is very satisfied; assurance,100% very satisfied; empathy, 100% very satisfied and appearance with 100% were very satisfied.Therefore, the results on patient satisfaction with pharmaceutical services at Leontin Farma the BSD drugstore in March-April 2020 are 100% with a very satisfied category. In the future hopefully the pharmacy officer can be more friendly with pharmaceutical services since can affects the quality of the drugstore.Keywords: Patient satisfaction;Pharmacy service level;Pharmacy ABSTRAKApotek merupakan tempat apoteker melaksanakan praktik kefarmasian. elayanan kefarmasian secara langsung bertanggungjawab terhadap pasien yang berkaitan dengan sediaan farmasi. Tujuan penelitian ini untuk mengetahui kepuasan pasien terhadap pelayanan kefarmasian didasarkan dari dimensi kehandalan, ketanggapan, jaminan, empati, dan penampilan. Jenis penelitian yang digunakan yaitu penelitian deskriptif dengan memberikan kuisioner tentang penilaian kepuasan pasien terhadap pelayanan kefarmasian kepada 100 responden yang datang ke Apotek Leontin Farma BSD dengan teknik Quota Sampling. Berdasarkan hasil penelitian, 58% pasien laki-laki. Kunjungan pasien terbanyak berdasarkan usia adalah 42-59 tahun berjumlah 35 pasien. Sedangkan untuk sistem penilaian tentang kepuasan pasien terhadap pelayanan kefarmasian berdasarkan kuisioner 5 dimensi pada bagian kehandalan adalah 100% kategori sangat puas, ketanggapan 100% kategori sangat puas, jaminan adalah sebanyak 100% kategori sangat puas, empati sebanyak 100% kategori sangat puas serta penampilan sebanyak 100% kategori sangat puas. Sehingga presentase hasil penelitian mengenai kepuasan pasien terhadap pelayanan kefarmasian di Apotek Leontin Farma  BSD periode Maret-April Tahun 2020 adalah sebesar 100% dengan kategori sangat puas. Harapan untuk kedepannya kepada staf Apotek tersebut untuk lebih bersikap sopan dan ramah dalam melaksanakan pelayanan karena berpengaruh terhadap kualitas Apotek.Kata Kunci: Kepuasan pasien;Tingkat pelayanan kefarmasian;Apotek;

EFFECTIVENESS OF USING MCH BOOKS AND MONSCA APPLICATIONS IN THE IMPLEMENTATION OF 14 T ANTENATAL SERVICE STANDARDS

2020 ◽  
Vol 12 (1) ◽  
pp. 68-73
Author(s):  
Rahmawati Rahmawati ◽  
Syarif Syafruddin ◽  
Nontji Wena
Keyword(s):  
Antenatal Care ◽  
Pregnant Women ◽  
Continuity Of Care ◽  
Control Design ◽  
Sampling Technique ◽  
Limited Time ◽  
Control Groups ◽  
Post Test ◽  
Service Standards

The component of antenatal care received by pregnant women is classified as incomplete because the implementation of standard pregnancy services is still using conventional methods. There are obstacles faced by midwives, such as the limited time in a recording, which has an impact on the declining quality of antenatal care standards. This research aims to compare the effectiveness of the use of KIA books and MONSCA applications in midwives in the application of the standard Antenatal service 14 T. This research was conducted in Puskesmas Tanete and Puskesmas Bontobangun Bulukumba District. The method used in the study is experimental quasi (pre-test post-test nonequivalent control design). Using a sample of midwives in this study, as many as 36 people were divided into two groups (18 intervention groups and 18 control groups). The sampling technique in this study used purposive sampling. Data were analyzed using the Mann-Whitney Test. The results showed that there was a difference in the effectiveness of using KIA books with MONSCA applications, MOSCA's applications were easier to use, faster, safer, and more accurate than KIA books. It can be concluded that the MONSCA application is more effective than KIA books. Key words: Effectiveness, Android-based Smart Continuity of Care application, KIA book, Antenatal service 14 T

scholarly journals An evaluation of the adequacy of pharmaceutical services for the provision of antiretroviral treatment in primary health care clinics

2015 ◽  
Vol 20 (1) ◽  
Author(s):  
Talitha Crowley ◽  
Ethelwynn L. Stellenberg
Keyword(s):  
Antiretroviral Treatment ◽  
Resource Constraints ◽  
Pharmaceutical Services ◽  
Storage Space ◽  
Health Care Clinics ◽  
Primary Health ◽  
Kwazulu Natal ◽  
Professional Nurses ◽  
Quantitative Descriptive ◽  
Service Standards

Background: With the introduction of nurse-initiated and -managed antiretroviral therapy (NIMART), new challenges have emerged with regard to the prescribing and dispensing of ART by nurses. One of the key challenges is ensuring adequate pharmaceutical services at PHC clinics.Objective: The objective of the study was to evaluate the adequacy of pharmaceutical services for the provision of ART in PHC clinics.Method: A quantitative descriptive study was undertaken in 20 (43%) randomly selected, eligible clinics in the uMgungundlovu district of KwaZulu-Natal, South Africa.Results: Clinics used allocated medicine rooms for storing medication, as there were no pharmacies. Problems identified were: insufficient storage space (50%; n = 10); inadequates ecurity (40%; n = 8); poor air conditioning (20%; n = 4), and functional stock-outs of essential drugs (80%; n = 16). Professional nurses performed the tasks of managing drug supply and prescribing and dispensing medication as there were no pharmacists or pharmacist's assistants in these clinics.Conclusion: Human resource constraints necessitate professional nurses to manage drug supplies and to prescribe and dispense medication in resource-constrained PHC clinics. Clear guidelines tailored for PHC are needed to assist nurses in maintaining pharmaceutical service standards when ART services are decentralised.

scholarly journals Analisis Tingkat Kepuasan Pasien BPJS Pada Pelayanan Kefarmasian Di Apotek Klinik SATKES PUSDOKKES MABES POLRI

2020 ◽  
Vol 1 (02) ◽  
pp. 29
Author(s):  
Okpri Meila
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Pharmaceutical Services ◽  
Service Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Quota Sampling

Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to determine the level of BPJS patient satisfaction and dimensions affect the level of satisfaction with pharmaceutical services provided in Drugstore Clinic Satkes Pusdokkes Headquarter Police. This reasearch was conducted the data of patients who were treated and carried out in cross sectional, by distribution questioner and analyzed descriptive. Reasearch subjects were teken by quota sampling technique. The level of satisfaction of this study was measured based on five dimensions of service quality and analyzed using percentase and likert scalet. The results of the showed that patients who were treated at the Drugstore Clinic Satkes Pusdokkes Headquarter Police were satisfied with the services provided by the services provided Keyword : Satisfaction level, pharmaceutical services, BPJS

scholarly journals Hubungan Beban Kerja Dengan Response Time Perawat Instalasi Gawat Darurat (IGD) Pada Rumah Sakit Tipe C Di Kabupaten Jember

2020 ◽  
Vol 8 (3) ◽  
pp. 183
Author(s):  
Arif Eko Cahyono ◽  
Siswoyo Siswoyo ◽  
Muhamad Zulfatul A'la
Keyword(s):  
Response Time ◽  
Emergency Room ◽  
Treatment Strategies ◽  
Sampling Technique ◽  
P Value ◽  
Cross Sectional ◽  
Correlational Research ◽  
High Motivation ◽  
Type C ◽  
Patient Service

The emergency room is the patients’ first stop and referral in hospital. Patient service in the emergency room requires immediate services, which are effective and efficient. The success of the nurse’s response time in handling patients can prevent damage to body organs, prevent disability and reduce mortality. This study aims to undrstand the correlation between workload and the response time of the emergency room nurse at Type C hospitals in Jember Regency. This study uses a correlational research design with a cross-sectional method. The sampling technique used total sampling technique. The result of this study indicated that the workload of the nurses in the emergency room was classified as moderate and had a response time according to the standard. The data analysis used Kendall tau-c statistical test and the p-value = 0,180. In conclusion, there was no correlation between workload and the response time of the emergency room nurse at Type C hospitals in Jember Regency. It happens because there are factors that influence the nurse’s motivation, chosen examination and treatment strategies when serving the patients. Their high motivation and hardwork make their performance better. In addition, the selection of inspection strategies and appropriate handling can make the services of the patients effective and efficient.

scholarly journals Evaluation of hospital pharmacy services: an integrative review

2019 ◽  
Vol 9 (2) ◽  
Author(s):  
Rodrigo Fonseca Lima ◽  
Maria Inês de Toledo ◽  
Janeth de Oliveira Silva Naves
Keyword(s):  
Hospital Pharmacy ◽  
English Language ◽  
The United States ◽  
Pharmaceutical Services ◽  
Pharmacy Service ◽  
Integrative Review ◽  
Medicines Information ◽  
Distribution Logistics ◽  
Service Logic ◽  
The Impact

Background: Pharmaceutical services performed in the hospital context have specific structure and processes, which should be continuously evaluated because they influence the results obtained. Objective: To identify, describe and compare studies of evaluation of pharmaceutical services performed in the hospital context. Methods: Integrative review of articles found in databases SciELO, LILACS, MEDLINE and IBECS, indexed in the period from 2000 to 2016, using the following descriptors: “Hospital Pharmacy Service” and “Evaluation“. The references were analyzed according to year, language, country of publication and type of study and classified according to their focus on the components of the hospital pharmacy service logic model that dealt with the management, selection, programming, acquisition, storage and distribution of medicines, information, pharmacotherapeutic, pharmacotechnical and teaching and research follow-up. Results: Of the 25 publications, 16 (64%) were in the English language, of which 10 (40%) were in the United States; 17 (70%) studies were published from 2010 to 2016 and 13 (52%) were observational descriptive type. The most discussed component of pharmaceutical services was distribution logistics addressed in 15 publications (60%), followed by the management component addressed by 14 (56%) studies. Conclusions: The publications emphasized the discussion on drug logistics. Only a few presented discussions on the impact of these services on health care, such as patient safety. Such studies can support the decision-making process and the formulation of strategies aimed at increasing the management capacity and the quality of the service provided.

scholarly journals ANALISIS INDEKS KEPUASAN MASYARAKAT DALAM UPAYA PENINGKATAN KEPUASAN KUALITAS PELAYANAN MASYARAKAT DI KANTOR KECAMATAN KOTABARU KABUPATEN KARAWANG

2018 ◽  
Vol 9 (2) ◽  
pp. 184-197
Author(s):  
Rizka Mardiyanto ◽  
Mary Ismowati
Keyword(s):  
Sampling Technique ◽  
Research Approach ◽  
District Office ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
Index Value ◽  
Service Standards ◽  
General Guidance ◽  
Better Than

People need services to meet a variety of needs that can not be fulfilled themselves. Similarly, at the Kotabaru District office, Karawang regency, West Java province has an important role to provide public services. The main purpose of public service is the satisfaction of the community. This satisfaction can be realized if the services provided in accordance with service standards established or better than the standard service. The services provided in general have not satisfied the public.The purpose of this study is to analyze the value of the level of Satisfaction Index in Kotabaru District Karawang regency in an effort to increase the quality of service satisfaction in Kotabaru district office Karawang regency.The research approach is quantitative. Technique sampling technique proportionate stratified random sampling. Population 18,584 People with 207 samples. Data collection techniques with questionnaires. Technique Data analysis is Satisfaction Index of Society based on Rating of service quality KEP / 25 / M.PAN / 2/2004 about General Guidance of Compilation of Public Satisfaction Index.Based on the result of calculation of Satisfaction Index of Public in Kotabaru Subdistrict office with acquisition value of Satisfaction Index of Community equal to 54,10 quality of Kotabaru District office service performance is at "C" level of bad category. Based on the 14 elements of service studied, service procedure is the element with the highest index value with the value of IKM of 62.00 and is at the level of less good. While the element with the lowest index value is the element of service cost certainty with an IKM value of 43.50 and is at the level of less good.

scholarly journals Implementation of Standards for Managing Pharmaceutical, Medical Devices and Disposable Medical Materials in Community Pharmacy in Medan City

2019 ◽  
Vol 7 (22) ◽  
pp. 3769-3773
Author(s):  
Wiryanto Wiryanto ◽  
Harri Tanjung ◽  
Reski Rumonda
Keyword(s):  
Community Pharmacy ◽  
Medical Devices ◽  
Pharmaceutical Services ◽  
Pharmacy Service ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Medical Materials ◽  
High Level ◽  
Implementation Of Standards ◽  
Service Standards

BACKGROUND: The implementation of pharmacy service standards is a way to implement the practice philosophy, which in essence aims to protect the public from unprofessional pharmaceutical services. The Indonesians standard of pharmacy services has been updated several times according to the development of legal requirements in the community pharmacy setting. AIM: This study aimed to evaluate the implementation of pharmacy service standards for managing pharmaceuticals, medical devices and disposable medical materials at pharmacies. METHODS: The study was conducted with a descriptive method using a cross sectional survey research design, with a checklist as an instrument for retrieving variable data on pharmaceutical services at pharmacies in the city of Medan, Indonesia. The study was conducted from July to November 2018. RESULTS: The overall standard implementation from 99 pharmacies showed that 72 pharmacies were at a good level (72.72%), fair level as many as 26 pharmacies (26.26%) and 1 pharmacy in bad level (1.02%). CONCLUSION: The study result revealed that even though the level of implementation was good but there were some elements that have high level of “done but not documented” (especially in planning and destruction/withdrawal standards). There were many aspects that must be improved especially the documentation aspect and require cooperation from all relevant parties.

scholarly journals Kesesuaian Penyelenggaraan Pelayanan Kefarmasian di Puskesmas

2020 ◽  
Vol 30 (1) ◽  
pp. 65-74
Author(s):  
Andi Leny Susyanty ◽  
Yuyun Yuniar ◽  
Max J. Herman ◽  
Nita Prihartini
Keyword(s):  
Clinical Pharmacy ◽  
Pharmaceutical Services ◽  
Pharmacy Service ◽  
Clinical Pharmacy Service ◽  
Pharmacy Services ◽  
Drug Management ◽  
Public Health Centre ◽  
Pharmaceutical Service ◽  
Clinical Pharmacy Services ◽  
Service Standards

Abstract Pharmaceutical services have been gradually applied in primary health services both in terms of pharmaceutical management and clinical pharmacy services. In order to support the implementation, the standard has been amended several times, resulting Permenkes Number 74 of 2016 Concerning the Pharmaceutical Services Standard in Public Health Centre (puskesmas) as the most updated one. This study aimed to determine the suitability of the implementation of pharmaceutical service standards in the management of medicine and clinical pharmacy at the puskesmas. The cross-sectional research design was conducted in February-November 2017. The selection of provincial locations was carried out purposively. Data collection tools were questionnaires and a list of standard pharmacy services at the puskesmas. Data were analyzed descriptively. The results showed that 54.5% of the puskesmas did not have pharmacists as the responsible person and only 18.2% of the puskesmas had sufficient pharmacist and pharmaceutical technical staff for both drug management activities and clinical pharmacy services. Comprehensive drug management activities in accordance with pharmaceutical service standards at the puskesmas have been implemented in 96.7% of puskesmas with pharmacists. Comprehensive clinical pharmacy service activities according to pharmacy service standards at puskesmas are only applied in 23.3% of puskesmas with pharmacists. The availability and ability of pharmacists in providing clinical pharmacy services in puskesmas need to be a concern. Abstrak Pelayanan kefarmasian secara bertahap telah mulai diterapkan di pelayanan kesehatan dasar, baik dalam kewajiban pengelolaan farmasi maupun pelayanan farmasi klinis. Untuk mendukung hal tersebut, standar pelayanan kefarmasian di puskesmas telah beberapa kali mengalami perubahan dan terakhir diperbaharui dengan Permenkes Nomor 74 Tahun 2016 Tentang Standar Pelayanan Kefarmasian di puskesmas. Studi ini bertujuan mengetahui kesesuaian pelaksanaan standar pelayanan kefarmasian dalam pengelolaan obat dan farmasi klinik di puskesmas. Desain penelitian potong lintang dilakukan pada bulan Februari-November 2017. Pemilihan lokasi provinsi dilakukan secara purposif. Alat pengumpul data berupa kuesioner dan daftar tilik standar pelayanan kefarmasian di puskesmas. Analisis data dilakukan secara deskriptif. Hasil studi menunjukkan bahwa sebanyak 54,5% puskesmas belum mempunyai tenaga apoteker sebagai penanggung jawabnya dan hanya 18,2% puskesmas yang jumlah apoteker dan tenaga teknis kefarmasiannya mencukupi untuk kegiatan pengelolaan obat dan pelayanan farmasi klinik. Kegiatan pengelolaan obat yang komprehensif sesuai dengan standar pelayanan kefarmasian di puskesmas sudah diterapkan di 96,7% puskesmas yang memiliki apoteker. Kegiatan pelayanan farmasi klinis yang komprehensif sesuai standar pelayanan kefarmasian di puskesmas hanya diterapkan di 23,3% puskesmas yang memiliki apoteker. Ketersediaan dan kemampuan apoteker dalam memberikan pelayanan farmasi klinik di puskesmas perlu menjadi perhatian.

scholarly journals IMPLEMENTASI KEBIJAKAN PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN KALIJATI KABUPATEN SUBANG PROVINSI JAWA BARAT

2021 ◽  
pp. 32-40
Author(s):  
Nur Handayani ◽  
Dede Risa Nurmayanti ◽  
Riant Nugroho
Keyword(s):  
Data Reduction ◽  
Sampling Technique ◽  
Data Display ◽  
Purposive Sampling ◽  
Administrative Services ◽  
Front Office ◽  
Implementation Policy ◽  
Descriptive Approach ◽  
Information Board ◽  
Service Standards

Abstract This study aims to determine how the implementation of integrated sub-district administrative services (PATEN) in Kalijati District, Subang Regency, West Java Province. The method used is a qualitative method with a descriptive approach. Informants were determined by the purposive sampling technique. Data were collected by using observation, interview, and documentation techniques. Analyzed through the stages of data reduction (data reduction), data presentation (data display), and conclusions drawing (verification). This study uses the policy implementation criteria of Donald van Metter and Carl van Horn which consists of 6 indicators. The results show that the implementation of the PATEN policy at Kalijati District is carried out quite well. It is evident from the 6 criteria that there are still things that need to be optimized. This can be seen (1) the criteria for the size and objectives of the policy are clear but need to be more informed, (2) the criteria for resources from the HR side need to increase discipline in terms of facilities resources, there needs to be an information board at the front office, (3) the criteria for the characteristics of implementing agents, (4) the criteria for the attitude or disposition of the implementers show a friendly, polite and good attitude but sometimes there are still delays, (5) the criteria for inter-organizational communication and implementing activities are that communication between organizations runs smoothly and is conducive because it refers to service standards determined and (6) the criteria of the economic, social and political environment are very supportive. Economically, it does not burden the community, even because of the openness in service and socially, the community feels facilitated by the PATEN policy. On this basis, it is necessary to optimize resources, both human resources such as increasing discipline and ability, both technical and functional, and supporting resources such as information boards. Keywords: Implementation, Policy, Service Abstrak Penelitian ini bertujuan untuk mengetahui bagaimana implementasi pelayanan administrasi terpadu kecamatan (PATEN) di Kecamatan Kalijati Kabupaten Subang Provinsi Jawa Barat. Metode yang digunakan adalah metode kualitatif dengan  pendekatan deskriptif. Informan ditentukan dengan teknik purposive sampling. Data dikumpulkan dengan teknik observasi, wawancara dan dokumentasi. Dianalisis melalui tahapan reduksi data (data reduction), penyajian data (data display), dan penarikan kesimpulan (conclusion drawing/ verification). Penelitian ini menggunakan kriteria  Implementasi kebijakan dari Donald van Metter dan Carl van Horn yang terdiri dari 6 indikator. Hasilnya menunjukkan bahwa implementasi kebijakan PATEN di Kecamatan Kalijati terlaksana cukup baik. Terbukti dari 6 kriteria masih ada yang  harus dioptimalkan. Hal ini terlihat (1) kriteria ukuran dan tujuan kebijakan jelas namun perlu lebih diinformasikan, (2) kriteria sumber daya dari sisi SDM perlu peningkatan kedisiplinan dari segi sumber daya sarana, perlu ada papan informasi di front office, (3) kriteria karakteristik agen pelaksana, (4) kriteria sikap atau kecenderungan (disposition) para pelaksana menunjukkan sikap ramah, sopan dan baik namun kadang masih ada yang terlambat, (5) kriteria komunikasi antar-organisasi  dan aktivitas pelaksana bahwa komunikasi antar organisasi berjalan lancar dan kondusif karena mengacu pada standar pelayanan yang ditetapkan dan (6) kriteria lingkungan ekonomi, sosial dan politik sangat mendukung. Secara ekonomi tidak memberatkan masyarakat bahkan karena adanya keterbukaan dalam pelayanan dan secara sosial masyarakat merasa dimudahkan dengan adanya kebijakan PATEN. Atas dasar hal tersebut diperlukan optimalisasi  sumber daya, baik sumber daya manusia seperti peningkatan kedisiplinan dan kemampuan baik teknis maupun fungsional dan sumber daya pendukung seperti papan informasi. Kata Kunci : Implementasi, Kebijakan,  Pelayanan

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