scholarly journals Improving Puskesmas Services Through Integrated Management Innovation System in Ngawi and Sumenep Regency

2021 ◽  
Vol 1 (3) ◽  
pp. 31-39
Author(s):  
Rosidah Rosidah
Keyword(s):  
Health Center ◽  
Public Services ◽  
Local Community ◽  
Integrated Management ◽  
Innovation System ◽  
Community Satisfaction ◽  
Integrated Management System ◽  
Innovative System ◽  
The Government ◽  
Made In

This study discusses the innovations made in order to overcome problems that arise in innovating in public services such as Puskesmas. This study aims to determine the extent to which innovations carried out by the government with the support of the community can be successful and how their impact on the region, especially Ngawi Regency and Sumenep Regency in improving public services for the local community. This study used qualitative research methods. Data collection is carried out through searching various sources which are then processed and described in the form of narratives according to data needs. The population in this study is an area that has made innovations in order to improve public services, especially Puskesmas. While the research subject is in Ngawi Regency named ADA PUMA (Submit Deed From Public Health Center, District, or RuMah) Kabupaten Ngawi and Kabupaten Sumenep named the innovation “Si Mantap Puas” (Integrated Management System for Community Satisfaction) Guluk Guluk Health Center. This study shows that the innovations carried out by the government supported by the local community have succeeded in creating an innovative system in order to improve public services at the Puskesmas. The two innovations created by Ngawi Regency and Sumenep Regency have succeeded in facilitating public services at the Puskesmas in their respective regions, which of course is directly proportional to community satisfaction with the services provided. This study shows that the innovations carried out by the government supported by the local community have succeeded in creating an innovative system in order to improve public services at the Puskesmas. The two innovations created by Ngawi Regency and Sumenep Regency have succeeded in facilitating public services at the Puskesmas in their respective regions, which of course is directly proportional to community satisfaction with the services provided. This study shows that the innovations carried out by the government supported by the local community have succeeded in creating an innovative system in order to improve public services at the Puskesmas. The two innovations created by Ngawi Regency and Sumenep Regency have succeeded in facilitating public services at the Puskesmas in their respective regions, which of course is directly proportional to community satisfaction with the services provided.

scholarly journals KUALITAS PELAYANAN PUBLIK DALAM MEMENUHI KEPUASAN MASYARAKAT DI KANTOR IMIGRASI KELAS I KHUSUS SURABAYA

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Rachman Rahardian ◽  
Zakariya Zakariya
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Class I ◽  
Community Satisfaction ◽  
Five Dimensions ◽  
The People ◽  
Immigration Service ◽  
The Government

Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfaction

scholarly journals DAMPAK PEMEKARAN DAERAH PADA PELAYANAN PUBLIK DITINJAU MENURUT SISTEM HUKUM INDONESIA

2020 ◽  
Vol 3 (2) ◽  
Author(s):  
Ali ◽  
Siti Mawar ◽  
Nurdin Syah
Keyword(s):  
Health Services ◽  
Cultural Differences ◽  
Local Governments ◽  
Public Services ◽  
Regional Government ◽  
Geographical Distance ◽  
Community Satisfaction ◽  
Cultural Recognition ◽  
History Of ◽  
The Government

Region expansion is one of the main keys in providing services to the community, after the establishment of Law Number 22 of the Year 1999 concerning the regional government. This law was established due to problems arose mainly concerning the lack of public services, the extent of territory, territorial borders, ethnic and cultural differences, and unfair development in all regions and others, leading to many problems in the community. The results of this study revealed that region expansion had positive implications in term of social, political and cultural recognition of regional communities. Through the expansion policy, community entities with a long history of cohesiveness and greatness have been recognized as new autonomous regions. This recognition has, in turn, positively contribute to community satisfaction, which ultimately increases the regional support for central governments. It can be concluded that regional expansion policies shorten the geographical distance between citizen settlements and service centers, and narrow the range of control between the local governments and its lower government units. In addition, the expansion enables the government to bring new types of service to the area, such as electricity, water, and health services. Abstrak: Pemekaran daerah merupakan salah satu kunci utama dalam memberikan pelayanan kepada masyarakat, setelah disahkannya atas UU No. 22 Tahun 1999 tentang pemerintahan daerah, lahirnya undang-undang ini dikarenakan adanya permasalahan-permasalahan yang timbul terutama dari segi kurangnya pelayanan publik, luasnya wilayah, batas wilayah,  perbedaan suku dan budaya,dan pembangunan yang tidak merata di seluruh daerah dan lain-lain, sehingga menimbulkan banyak permasalahan dalam masyarakat. Hasil penelitian ini menemukan bahwa pemekaran daerah membawa implikasi positif dalam bentuk pengakuan sosial, politik dan kultural masyarakat daerah. Melalui kebijakan pemekaran, entitas masyarakat yang mempunyai sejarah kohesivitas dan kebesaran yang panjang, memperoleh pengakuan sebagai daerah otonom baru. Pengakuan ini pada gilirannya memberikan kontribusi positif terhadap kepuasan masyarakat, sehingga meningkatkan dukungan daerah terhadap pemerintah nasional. Intisari kesimpulan yang dapat diambil adalah Kebijakan pemekaran daerah mampu memperpendek jarak geografis antara pemukiman penduduk dengan sentra pelayanan, juga mempersempit rentang kendali antara pemerintah daerah dengan unit pemerintahan di bawahnya. Disamping itu, pemekaran juga memungkinkan untuk menghadirkan jenis-jenis pelayan baru di Daerah tersebut seperti pelayanan listrik, Air, Kesehatan dan sebagainya. Kata Kunci: Dampak Pemekaran, Pelayanan Publik, Otonomi Khusus

scholarly journals MODEL PENGELOLAAN KOMUNIKASI BERBASIS PEMBERDAYAAN EKONOMI DI KAWASAN PARIWISATA RUPAT UTARA

2020 ◽  
Vol 3 (2) ◽  
pp. 239-253
Author(s):  
Nurjanah Nurjanah ◽  
Muhammad Firdaus ◽  
Samsir Samsir ◽  
Rusmadi Awza
Keyword(s):  
Community Involvement ◽  
Local Community ◽  
Environmental Changes ◽  
Integrated Management ◽  
Tourism Industry ◽  
Communication Management ◽  
Information Media ◽  
The Government ◽  
Control And Management ◽  
Media And Technology

The growth of the tourism industry has created social, economic, and environmental changes, so management steps are needed. Not only from the government but requires community involvement, both local and regional. North Rupat has various tourism potentials that can be managed in synergy to advance the strength and economic welfare of the community independently. The purpose of this research is to explore, find, and describe a model of communication management in community economic empowerment. This study uses a qualitative method. Data collection techniques through interviews with 10 informants, observation, FGD, and documentation. The research results show that an integrated management model through the control and management of communication resources in various forms of effective communication can improve the community's economy independently. Management of communication through various communication resources by planning, organizing, implementing and controlling communication elements in achieving predetermined goals. Meanwhile, the form of communication in achieving goals is adjusted to the character of the local community, through socialization, assistance, and counseling using information media and technology.

Does Taxation Influence Efficiency of Public Services Provision: Case of European Countries

2020 ◽  
pp. 152-158
Author(s):  
Igor F. Molotok
Keyword(s):  
Public Goods ◽  
Tax Evasion ◽  
Public Services ◽  
Social Protection ◽  
Local Community ◽  
Slovak Republic ◽  
Growth Dynamics ◽  
European Countries ◽  
Social Contributions ◽  
The Government

Public services are identified as services provided by the government of certain jurisdiction (country or local community) in order to ensure citizens’ welfare and social protection. The efficiency of public services provision depends on numerous economic, social, and institutional factors. In turn, numerous scientific debates are about the optimization of taxation in order to increase the efficiency of public goods provision. Therefore, the purpose of the research is to clarify empirically the cohesion between public services provision and taxation for the sample of European countries (Latvia, Lithuania, Estonia, Czech Republic, Germany, Slovak Republic, Hungary, Poland, Romania, Bulgaria, Slovenia, and Ukraine) for 2005-2018. Correlation analysis and panel data regression analysis results allow concluding that provision of public goods (safety, education, health care) highly dependent on social contributions and taxes on goods and services, and less on taxes on income, profits, and capital gains. Moreover, tax growth dynamics in chosen European countries is twice, triple or even five times more rapid than growth dynamics of all dependent variables (only government expenditures on education and social contributions annual growth rates are almost equal). Such a discrepancy might result in an increase of social tensions, shadow economy, intensification of tax avoidances and tax evasion processes, lack of population to government loyalty. All this proves the necessity of improvement of financial resources redistribution in order to improve the efficiency of public services provision. Keywords: budget, government expenditure, government efficiency, public goods, tax revenue.

scholarly journals Innovative Organization within Local Government: An Innovation Class

2020 ◽  
Vol 1 (1) ◽  
pp. 17-21
Author(s):  
Sharon Salvador
Keyword(s):  
Development Process ◽  
System Development ◽  
Innovation System ◽  
Computer Assisted ◽  
Government Organizations ◽  
New Methods ◽  
Effectiveness And Efficiency ◽  
The Government ◽  
System Sustainability ◽  
Made In

Innovation is often identified with the use of new methods by profit organizations to obtain the effectiveness and efficiency of both products, services and, methods in dealing with business competition. Innovative actions carried out by government organizations seem to be symptomatic. This is marked by the rise of superior programs and services run by the government, both physical and policy. How to Implement and Challenge the Computer Assisted Test (CAT. To Understand Computer Assisted Test. The results of the implementation the CAT system development process, namely: (a) building an organizational knowledge base, (b) designing an innovation system, and (c) building a system sustainability Efforts that have been made in building system sustainability are among others by procuring CAT functions and maintaining the work domain.

scholarly journals Pengelolaan sampah botol plastik air mineral di Kota Sorong guna menurunkan tingkat pencemaran lingkungan

Cassowary ◽  
2019 ◽  
Vol 2 (1) ◽  
pp. 68-85
Author(s):  
Julian Kelly Kambu ◽  
Eko Agus Martanto ◽  
Marlyn Lekitoo
Keyword(s):  
Waste Management ◽  
Environmental Pollution ◽  
Management System ◽  
Mineral Water ◽  
Integrated Management ◽  
Integrated Management System ◽  
Plastic Bottle ◽  
Waste Production ◽  
The Government ◽  
The City

Sorong is one of the most advanced and most populous cities in the province of West Papua, with a population of 2016 reaching 232,833 people and a population growth rate of 3.21 percent per year (BPS, 2016). As the most populous city, of course, the problem of waste becomes a significant threat, especially related to the increasing volume of waste production both from households and businesses and also the tendency to dispose of waste improperly that results in environmental pollution. The purpose of this study was to determine the extent of environmental pollution due to plastic waste in the City of Sorong, then look further at the management of mineral water plastic bottles, and determine what factors influence the amount of plastic bottle waste in the City of Sorong. The analytical method used in this research is descriptive qualitative analysis. Based on the results of the study it can be seen that the waste management process is carried out by several parties, among others: carried out by the Government using an integrated management system, then by the community with an individual management system, and by the private sector through the Sorong Raya Garbage Bank. Factors that influence the amount of plastic bottle waste include: The level of community / business actors' knowledge about waste, their attitude about waste management, their behavior in managing waste, and the activities of government administrators such as studies on waste, socialization of facilities and regulations, and the adequacy of the APBD budget. and also external participation.

scholarly journals Analisis Indeks Kepuasan Masyarakat terhadap Pelayanan Publik pada Pusat Kesehatan Masyarakat Langsa Barat

2019 ◽  
Vol 9 (1) ◽  
pp. 70
Author(s):  
Syardiansah Syardiansah
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Public Services ◽  
Service Providers ◽  
Community Satisfaction ◽  
Quality Health Care ◽  
Service Unit ◽  
Service Type ◽  
Service Standards

<p>Langsa Barat Health Center is a first-rate health facility that provides health services to the community. In providing health services to the community, all existing service units and all employees are committed to providing quality health care and care for the safety of patients, visitors, communities and employees. Service standards are a commitment of service providers to provide services with a certain quality determined on the basis of a combination of community expectations and the ability of service providers. Establishment of service standards through identification of service type, identification of service type, customer identification, customer expectation identification, vision and service mission formulation, process and procedure analysis, facilities and infrastructure, time and cost of service.To set the standard of service whether or not a reference is used from the Decree of the Minister of Administrative Reform Number KEP / 25 / M.PAN / 2/2004 on general guidelines for the preparation of public satisfaction index. Where is the location of this research is Puskesmas Langsa Barat. This study aims to determine the index of community satisfaction with public services at the Langsa Barat Health Center. The respondents in this study were the health service users in Langsa Barat Health Center.Based on the result of the research, it is found that service indicator is in the form of officer discipline, officer responsibility, courtesy and officer friendliness, suitability of cost with specified, and service unit comfort have excellent service quality. While other indicators have good service quality. And overall the index of community satisfaction on public services at Langsa Barat Health Center has good quality of service.</p>

scholarly journals A Comprehensive Review on Natural Fibers: Technological and Socio-Economical Aspects

Polymers ◽  
2021 ◽  
Vol 13 (24) ◽  
pp. 4280
Author(s):  
Azizatul Karimah ◽  
Muhammad Rasyidur Ridho ◽  
Sasa Sofyan Munawar ◽  
Ismadi ◽  
Yusup Amin ◽  
...  
Keyword(s):  
Biomedical Applications ◽  
Natural Fiber ◽  
Integrated Management ◽  
Natural Fibers ◽  
Comprehensive Review ◽  
Integrated Management System ◽  
Military Vehicles ◽  
Technological Processing ◽  
The Government ◽  
Basic Characteristics

Asian countries have abundant resources of natural fibers, but unfortunately, they have not been optimally utilized. The facts showed that from 2014 to 2020, there was a shortfall in meeting national demand of over USD 2.75 million per year. Therefore, in order to develop the utilization and improve the economic potential as well as the sustainability of natural fibers, a comprehensive review is required. The study aimed to demonstrate the availability, technological processing, and socio-economical aspects of natural fibers. Although many studies have been conducted on this material, it is necessary to revisit their potential from those perspectives to maximize their use. The renewability and biodegradability of natural fiber are part of the fascinating properties that lead to their prospective use in automotive, aerospace industries, structural and building constructions, bio packaging, textiles, biomedical applications, and military vehicles. To increase the range of applications, relevant technologies in conjunction with social approaches are very important. Hence, in the future, the utilization can be expanded in many fields by considering the basic characteristics and appropriate technologies of the natural fibers. Selecting the most prospective natural fiber for creating national products can be assisted by providing an integrated management system from a digitalized information on potential and related technological approaches. To make it happens, collaborations between stakeholders from the national R&D agency, the government as policy maker, and academic institutions to develop national bioproducts based on domestic innovation in order to move the circular economy forward are essential.

scholarly journals The Indonesian Executives Perspective of CSR Practices

2014 ◽  
Vol 8 (3) ◽  
pp. 171 ◽  
Author(s):  
Hasan Fauzi
Keyword(s):  
Government Regulation ◽  
Integrated Management ◽  
Market Mechanism ◽  
Public Image ◽  
Structured Interviews ◽  
Good Relationship ◽  
Integrated Management System ◽  
Implementation Guideline ◽  
The Government ◽  
Corporate Social

The objective of this study is to investigate the CSR (Corporate Social Responsibility) practices after the issuance of the government regulation as the implementation guideline of the CSR as stipulated in the law no.40/2007 through business players’ interviews. Using the semi structured  interviews with Indonesian executives/informants of Indonesian companies, this study found that CSR practices have been viewed as philanthropic activities of companies with all the consequences that follow: shareholder as the most important stakeholder, reporting CSR practice as means to have public image and no need to have any standard to prepare CSR practice reporting. Given the findings, there is a need to redefine CSR based on the intention to maintain good relationship with stakeholders and to have the integrated management system to help management well interact with them in market and non- market mechanism.

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