scholarly journals PENGARUH LOKASI DAN FASILITAS TERHADAP KEPUASAN PELANGGAN LIMASAN KAFE KARAWANG

2019 ◽  
pp. 167
Author(s):  
Rido Setiawan ◽  
Kosasih Kosasih ◽  
Ajat Sudrajat
Keyword(s):  
Customer Satisfaction ◽  
Path Analysis ◽  
Test Reliability ◽  
Reliability Test ◽  
Sampling Techniques ◽  
Direct Influence ◽  
Validity Test ◽  
Normality Test ◽  
The Relationship ◽  
Simultaneous Influence

Abstract: The Effect of Location and Facilities on Limasan Cafe Karawang CustomerSatisfaction. The problems of this study are (1) how big is the relationship between location andfacilities, (2) how big is the partial influence of location and facilities on customer satisfaction, (3)how big is the simultaneous influence of location and facilities on customer satisfaction.This research uses a descriptive, verification approach. Samples obtained were 343 respondentswho were consumers of Limasan Karawang cafes using incidental sampling techniques, dataanalysis used in this study was the validity test, reliability test, normality test, path analysis, andhypothesis testing.Based on the results of the study showed the criteria agreed on the location obtained an averageof 1319 and on the facilities obtained an average of 1272. While the Criteria agreed on customersatisfaction obtained an average of 1363. The results showed the location and facilities have astrong relationship, amounting to 0.773 . Location has a direct influence of 39.5% on customersatisfaction. As for the facility has a direct influence of 4% on customer satisfaction and bothindirect effects on customer satisfaction of 9.7%. So it can be explained that location variables aremore dominant in influencing customer satisfaction and Limasan Karawang cafes are advised topay more attention to facility variables for customer satisfaction convenience.

scholarly journals Pengaruh Keselamatan dan Kesehatan Kerja Terhadap Kinerja Pekerja Pada Perusahaan Penyosohan Beras di Desa Jagapati, Angantaka, Sedang kec. Abiansemal kab. Badung

2019 ◽  
Vol 8 (1) ◽  
pp. 35
Author(s):  
Krisna Dwipayana ◽  
I Nyoman Sucipta ◽  
I Putu Gede Budisanjaya
Keyword(s):  
Linear Regression ◽  
Occupational Safety ◽  
Occupational Safety And Health ◽  
Coefficient Of Determination ◽  
Reliability Test ◽  
Validity Test ◽  
Normality Test ◽  
Safety And Health ◽  
Regression Test ◽  
The Relationship

This study aims to determine the effect of occupational safety and health (K3) on worker performance and to find out the factors that most influence the performance of workers in the rice fueling company. The questionnaire was used as a data collection tool that was disseminated to 20 employees in the suppression of rice in the area of ??Sedang, Angataka, jagapati, Kec.Abiansemal, Kab. Kadung. Analysis of this study were emalyzed using validity test, normality test, reliability test and linear regression test. The results of the validity test analysis are 9 invalid questions. The results of the normality test, the data are normally distributed with a significance value of 0.819. The reliability test obtained the results of the data that was reliable with the value of Cronbach's Alpha 0.933. As well as the analysis of the linear regression test the results are closely related. From the research conducted it can be concluded that (1) the relationship of Occupational Safety and Health (K3) to the workforce can be seen from the magnitude of the coefficient of determination (R2) the relationship between the factors that influence K3 and the performance of workers. The performance of workers with supervisory factors has a coefficient of determination of 61.27% and with occupational safety of 88.51%, with health of workers of 86.09%, (2) Factors that most influence the performance of workers in the company of raising rice are factors of work safety, where the closeness of the relationship between the two is 61.27%.

THE EFFECT OF TRANSFORMATIONAL LEADERSHIP, WORK MOTIVATION, AND JOB SATISFACTION ON EMPLOYEES’ PERFORMANCE

2020 ◽  
Vol 1 (1) ◽  
pp. 49-61
Author(s):  
Ajeng Kartika Ayu Anindya ◽  
Tohir ◽  
Eling Purwanto Jati
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Path Analysis ◽  
Hypothesis Testing ◽  
Work Motivation ◽  
Test Reliability ◽  
Survey Method ◽  
Reliability Test ◽  
Validity Test ◽  
Calculation Data

This study aims to determine the effect of transformational leadership, work motivation, and job satisfaction on employees performance in PDAM Brebes Regency office. The method used in this study is survey method that involved 116 respondents. The data gained were analyzed using validity test, reliability test, path analysis, and hypothesis testing. The results of this study and calculation data from Path Analysis show that transformational leadership, work motivation, job satisfaction affect employees’ performance.

scholarly journals THE EFFECT OF INTRINSIC MOTIVATION AND COMMUNICATION ON EMPLOYEE CASHIER PERFORMANCE IN TRANSMART NGAGEL SURABAYA

2019 ◽  
Vol 1 (2) ◽  
pp. 224-231
Author(s):  
Akhmad Rosidi ◽  
Bayu Airlangga Putra ◽  
Mochammad Arif
Keyword(s):  
Data Collection ◽  
Intrinsic Motivation ◽  
Significant Influence ◽  
Quantitative Research ◽  
Employee Performance ◽  
Linear Analysis ◽  
Test Reliability ◽  
Reliability Test ◽  
Validity Test ◽  
The Relationship

This study aims to determine the relationship between intrinsic motivation and communication on improving the performance of cashier employees at Transmart Ngagel Surabaya. This research is quantitative research. With a population of 98 respondents. Data collection techniques using interviews, observation and questionnaires. Analysis of the data used is validity test, reliability test, classic assumption test and multiple linear analysis test. The results showed that the influence of intrinsic motivation and communication on the performance of the cashier employees at Transmart Ngagel Surabaya showed positive and significant results. The result of the F test is 69,428> F table 3.09 simultaneously. Partially intrinsic motivation of 6.464> t table 1.985 has a significant influence on employee performance, communication 4.066> t table 1.985 has a significant influence on employee performance.

scholarly journals PENGARUH KUALITAS JASA TERHADAP LOYALITAS KONSUMEN YANG DIMEDIASI OLEH KEPUASAN KONSUMEN DI RESTORAN LOTTERIA PLAZA SEMANGGI

2017 ◽  
Vol 14 (2) ◽  
pp. 126-143
Author(s):  
Amanda Marcelia
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Indirect Effect ◽  
Sampling Techniques ◽  
Direct Influence ◽  
Consumer Loyalty ◽  
Convenience Sampling

This research aims to confirm the effect of service quality on consumer loyalty mediated by customer satisfaction at Lotteria restaurant. In collecting data, the authors distributed 140 questionnaires to respondents whom are Lotteria restaurant visitors using convenience sampling techniques. The collected data was analyzed using path analysis and bootstrapping tests. The results of the study indicate that service quality has a direct influence on loyalty and service quality can have an indirect effect mediated by customer satisfaction.

MINAT BELI KONSUMEN DITINJAU DARI STORE ATMOSPHERE, CITA RASA DAN WORD OF MOUTH DI MIE GACOAN SOLO RAYA

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Dwi Kurnia Sari ◽  
Supawi Pawenang
Keyword(s):  
Quantitative Method ◽  
Word Of Mouth ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Reliability Test ◽  
Normality Test ◽  
Simultaneous Influence

This study aims to determine the effect simultaneously and partially on consumer buying interest on store atmosphere, taste of food, and word of mouth at Mie Gacoan Solo Raya. The method used is a quantitative method. Data collection techniques were carried out by distributing questionnaires to respondents. The population in this study were consumers of Mie Gacoan Solo Raya. The sampling technique used non-probability techniques with accindental sampling.The data analysis used was validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, F test, t test, and R2 with the help of SPSS version-20. Based on the results of the data calculation and analysis used, the regression equation is obtained, namely Y = 2.697+ 0.609X1 0.160X2 + 0.126X3 + e. This equation shows that consumer buying interest is influenced by store atmosphere, taste, and word of mouth. The conclusion that can be drawn is: "There is a simultaneous influence of store atmosphere, taste of food, and word of mouth on consumer buying interest at Mie Gacoan Solo Raya" can be accepted. "There is an effect of store atmosphere on consumer purchase interest at Mie Gacoan Solo Raya" is acceptable. "There is an influence of taste of food on consumer buying interest in Mie Gacoan Solo Raya" is acceptable. "There is an effect of word of mouth on consumer buying interest at Mie Gacoan Solo Raya" is acceptable. The result of the coefficient of determination R2 is 0.736, which means that 73.6% of the variation in the purchase interest variable can be explained by the store atmosphere, taste of food, and word of mouth variables, while the rest is explained by other variables not included in this study. Keywords : Store Atmosphere, Taste of Food, Word of Mouth and Consumer Buying Interest.

scholarly journals Exploration of Multi Meeting, Multitasking and Meeting Fatigue to Productivity

2021 ◽  
Vol 9 (1) ◽  
pp. 47-64
Author(s):  
Anita Maharani ◽  
Selvia Marlika ◽  
Triyanti Triyanti ◽  
Thenry Linda Sharron Pandu
Keyword(s):  
Path Analysis ◽  
Research Method ◽  
Discriminant Validity ◽  
Quantitative Approach ◽  
Reliability Test ◽  
P Values ◽  
Validity Test ◽  
Test Tool ◽  
The Relationship ◽  
Positive Effect

This study aimed to see the effect of multi-meeting, multitasking, and meeting fatigue on productivity. The context of this study is during the Covid-19 pandemic, where phenomena related to multi-meeting, multitasking, and meeting fatigue were entirely natural. The literature used is related to multi-meeting, multitasking, and meeting fatigue, as well as productivity. We elaborate on several pieces of literature before the pandemic, and this study emerges from the results of studies during the pandemic. This research method refers to a quantitative approach, which wants to see the relationship between variables;  SMART PLS a test tool. The researcher conducts a reliability test by looking at CR and AVE, a validity test by looking at discriminant validity, and finally, conducting a path analysis by looking at the results of P-Values. This study indicates that meeting fatigue does not negatively affect productivity; multitasking has a positive effect on productivity, meeting fatigue can affect productivity when there are multi meetings as moderators, and multitasking affects productivity when there are multi meetings as moderators.

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN TERHADAP LAYANAN PAYMENT POINT ONLINE BANK (PPOB)

2019 ◽  
Vol 3 (2) ◽  
pp. 480
Author(s):  
Annisah A Datuamas
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Reliability Test ◽  
Validity Test

This study aims to analyze the factors that influence customer satisfaction with the payment of electricity and water bills for PDAMs at PT Nusa Mandiri. Methods of collecting data using a questionnaire distributed to 100 consumers of PT. Nusa Mandiri Berau District. The analysis tools used are Validity Test, Reliability Test, Multiple Linear Regression Analysis, t Test and F Test. The results of this study indicate that the factors that have a significant ef ect on customer satisfaction are Service Quality, Responsiveness, Empathy, Tangible. Whereas reability and assurance do not significantly influence customer satisfaction.

Persepsi Dan Partisipasi Pengunjung Terhadap Permasalahan Sampah Laut (Marine Debris) Di Pantai Temberan Kabupaten Bangka Dan Pantai Pasir Padi Pangkalpinang

2020 ◽  
Vol 3 (1) ◽  
pp. 11-20
Author(s):  
Siska Oktavia ◽  
Wahyu Adi ◽  
Aditya Pamungkas
Keyword(s):  
Data Collection ◽  
Random Sampling ◽  
Sampling Technique ◽  
Marine Debris ◽  
Reliability Test ◽  
Validity Test ◽  
Data Collection Technique ◽  
Mixed Approach ◽  
Relationship Of ◽  
The Relationship

This study aims to analyze the value of the density of marine debris, perceptions and participation in Temberan beach and Pasir Padi beach, as well as determine the relationship of perception and participation to the density of marine debris. This research is a type of research that is descriptive with a mixed approach (quantitative and qualitative). The study was conducted at Temberan beach in Bangka Regency and Pasir Pasir Beach Pangkal Pinang in October 2019. The sampling technique used was random sampling and purposive sampling. The data collection technique was carried out using observation technique namely sampling and questionnaire. The validity test uses the Pearson Product Moment formula and the reliability test uses the Cronbach’s Alpha formula. The results showed that the density of debris in the Temberan beach was more dominant at 10.92 pieces/meter2, while at Temberan beach 3 pieces/meter2. The results of perception and participation are different, with the Temberan beach occupying more complex waste problems. The relationship of perception and participation in the density of marine debris have a relationship that affects each other.

The Effect of Managerial Competencies, Compesation and Career Planning Toward Employee Performance Through Job Satisfaction at PT. Bank BTPN Tbk Mikro Banking Division (MUR) Pekanbaru Branch.

2019 ◽  
Vol 6 (1) ◽  
pp. 17-21 ◽  
Author(s):  
Muhammad Arif
Keyword(s):  
Job Satisfaction ◽  
Path Analysis ◽  
Career Planning ◽  
Employee Performance ◽  
Hypothesis Test ◽  
Influence Factors ◽  
Research Data ◽  
Test Reliability ◽  
Managerial Competencies ◽  
Normality Test

This aim of research is to know the effect of implementation managerial competencies, compensation and career planning toward employee performances through Job satisfaction at PT. BANK BTPN Tbk Micro Banking Division (MUR) Pekanbaru Branch. The number of populations in this research was 71 employee at PT. Bank BTPN Tbk Micro Banking Division (MUR) Branch Pekanbaru. According to sampling qualification, all of population will be used for sampling research. Data collecting method employed questioner within conducted validity test, reliability test. Hypothesis test employed normality test, linierity test, Multicolinearity test, path analysis, F test, and test t. The result of this research found that : 1) there is a significant effect of managerial competencies toward job satisfaction with path analysis of 0,234; 2) there is a significant effect of compensation on job satisfaction with path analysis of 0,233; 3) there is significant effect of career planning on job satisfaction with path analysis of 0,237; 4) there is a significance effect of managerial competencies on employee performance with path analysis of 0,339; 5) there is a significance effect of compensation on employee performance with path analysis of 0,264; 6) there is a significance effect of career planning on employee performance with path analysis of 0,222; 7) there is a significance effect of job satisfaction on employee performance with path analysis of 0,208. This research also found that the most influence factors is the managerial competencies.

scholarly journals Pengaruh Kualitas Produk, Harga, Kualitas Pelayanan, Dan Store Atmosphere Terhadap Kepuasan Pelanggan

2021 ◽  
Vol 13 (2) ◽  
pp. 88-101
Author(s):  
Devina Martina Lieyanto ◽  
Bruno Hami Pahar
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Quantitative Research ◽  
T Test ◽  
Test Reliability ◽  
Product Price ◽  
Normality Test ◽  
Store Environment ◽  
Quality Of Products

The development of culinary business in Indonesia, particularly in Surabaya, is growing and developing increasingly. Gatherinc Bistro & Bakery is one of the bistros in Surabaya and is located on Jalan Taman Puspa Raya A2 No. 11, Sambikerep, Surabaya. The aim of this study is to determine the effect of quality of product, price, quality of service, and store atmosphere on customer satisfaction at Gatherinc Bistro & Bakery Surabaya. The method used in this study is quantitative research by giving a questionnaire statement to 100 participants who are customers of Gatherinc Bistro & Bakery Surabaya. This research was tested using the Validity Test, Reliability Test, Classical Assumption Test (Normality Test, Multicollinearity Test, Heteroscedasticity Test), F Test, Multiple Linear Regression Test, Determinant Coefficient, and t test. In the t test, the research results showed that the variable quality of the product (X1) 1.648 < 1.985 with a significant level of 0.103 > 0.050, which means that quality of product has no significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, variable price (X2) 0.176 < 1.985 with a significant level of 0.861 > 0.050, which means that price does not have a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, quality of service (X3) 3.755 > 1.985 with a significant level of 0.000 < 0.050, which means that quality of service has a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, and the store atmosphere (X4) 2.280 > 1.985 with a significant level of 0.025 < 0.050, which means that store atmosphere has a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya. The conclusion of this study is that the product and price quality variables do not have a major impact on customer satisfaction because the quality of products and prices given by Gatherinc Bistro & Bakery Surabaya are not much different from other cafe or bistro in Surabaya, whereas the service quality and store environment variables at Gatherinc Bistro & Bakery Surabaya have an impact on customer satisfaction.

Sign in / Sign up

Export Citation Format

Share Document