Risk management of interfunctional interactions of service process at catering facilities: practical and methodical aspects

2020 ◽  
pp. 63-74
Author(s):  
E.V. Glebova ◽  
E.P. Lapteva ◽  
M.A. Lisakovskaya
Keyword(s):  
Risk Management ◽  
Organizational Structures ◽  
Service Process ◽  
Quality Of Services ◽  
Reliability Characteristics ◽  
Current Growth ◽  
Problematic Issue ◽  
The Subject ◽  
Methodological Aspects

Nowadays, improving the competitiveness of catering facilities (CF) by improving the quality of services is a key task in this area of activity. The quality of services provided by CF is ensured by a multitude of parameters, including the degree of accessibility, reliability, characteristics of personnel and their interactions, etc. Each parameter is important for the functioning of CF, but the quality of communications between personnel is currently a problematic issue in many CF, because heads of facilities often pay more attention to the processes of production and sale of products themselves, but forget about establishing of high-quality interactions between these two processes. Part of the communication between staff is interfunctional interactions. The absence of any regulation of such interactions is an important and extremely urgent problem, taking into account the current growth of popularity of CF, the growth in sales and turnover of such facilities, and, consequently, the complexity of the organizational structures of CF. The object of the study were interfunctional interactions of the service process in public catering enterprises. Accordingly, the subject of the study were risks arising from interfunctional interactions of the service process in CF. The main objective of the study was to develop the theoretical and methodological aspects of risk management of interfunctional interactions of the service process at CF.

scholarly journals The reality of organizational structures and the possibility network structure (Survey of Asser Government agencies ): واقع الهياكل التنظيمية وإمكانية تطبيق الهيكل الشبكي  (دراسة ميدانية على الدوائر الحكومية بمنطقة عسير)

2020 ◽  
Vol 4 (4) ◽  
Author(s):  
Mohamed Alamin Ahmed Almahi, Mohammed Ibrahim Ali Hattan
Keyword(s):  
Network Structure ◽  
Organizational Structures ◽  
Quality Of Services ◽  
Job Description ◽  
Pearson Coefficient ◽  
Administrative Development ◽  
The Status ◽  
The Subject ◽  
Descriptive Method

The study aimed to evaluate the status of organizational structures and the applicability of network structure in Asser region. The problem of the study is the weakness and inadequacy of current organizational structures. The importance of the study lies in diagnosing the reality of organizational structure and recognizing the supporting and opposing aspects to the network structure Applicability. To achieve the purpose of the study, the descriptive method, that describes, analyzes and interprets the phenomenon, was used in order to reach meaningful generalizations. The study community consists of all employees of quality units and administrative development in various job names with (45) government departments for (90) employees. A range of statistical methods such as arithmetic mean, Pearson coefficient and standard deviation were used. The study showed a number of results, the most important of which are that: The application of the network structure contributes significantly in improving the quality of services, and the Saudi work environment is very encouraging for the application of network structure. In addition, the organizational structures in Asser region are well suited to support and achieve the strategy to a great extent. The results also showed that the design of the structures using the method of network structure is less than expected (medium). The study made some recommendations, the most important of which: Evaluating the effectiveness of structures periodically, updating job description cards, eliminating the overlapping of responsibilities between units and strengthening the orientation towards network organization with further studies on the subject of network structures.

scholarly journals Indicators characterizing the quality of state (municipal) services in the sphere of youth policy

2021 ◽  
pp. 1-14
Author(s):  
Kristina Fedoseeva
Keyword(s):  
The State ◽  
Quality Of Services ◽  
Municipal Services ◽  
Appropriate Use ◽  
Youth Policy ◽  
Legislative Regulation ◽  
The Subject ◽  
Quantitative Indicators

The subject of this research is indicators that characterize the quality of municipal services rendered in accordance with the state (municipal) task in the sphere of youth policy. Special attention given to the analysis of state tasks approved on the federal and regional levels for budgetary (autonomous) institutions. The author examines the indicators that characterize the quality of municipal services in the sphere of youth policy as the foundation for assessing the achievement of publicly significant results in the context of the vector for improving the efficiency of spending budgetary funds. The article explores the problem of the absence of correlation between the quality of services rendered and the size of subsidy allocated for the implementation of state (municipal) task. The main conclusion consists in the statement that at the present day it is difficult to assess the achievement of publicly significant result in rendering state (municipal) services in the sphere of youth policy as a criterion for the appropriate use of subsidies for the fulfillment of the state (municipal) tasks within the framework of the activity of budgetary (autonomous) institutions. This is substantiated by the formal determination of indicators set by such institutions, which characterize the quality of the rendered municipal services and the absence of comprehensive legislative regulation in this sphere. The efficiency parameters of the conducted state youth policy are for the most part reflected through the quantitative indicators.

scholarly journals Czy to koniec zawodów prawniczych w Europie - przykład Polski

2018 ◽  
pp. 167-180
Author(s):  
Paweł Antkowiak
Keyword(s):  
Professional Practice ◽  
Rule Of Law ◽  
Professional Standards ◽  
Quality Of Services ◽  
Legal Services ◽  
Theoretical Assumptions ◽  
Professional Self ◽  
The Subject ◽  
Democratic Rule

The subject of this article is access to legal services in Europe, demonstrated on the basis of Polish solutions in the field. The legal professions operate as corporations called professional self-government. The theoretical assumptions behind professional self-government is that it guarantees high ethical and professional standards, as well as balance between free professional practice and the quality of services provided. Its existence and operation is therefore an integral part of the democratic rule of law.

scholarly journals Marketing Digital: O Poder Das Redes Sociais Na Venda De Produtos Educacionais / Digital Marketing: The Power of Social Media in Selling Educational Products

2021 ◽  
Vol 15 (57) ◽  
pp. 577-588
Author(s):  
Daniel Bezerra da Silva ◽  
Joana Dar’c Moreira Pimenta ◽  
Maria Zilvanir Pinheiro ◽  
Raimundo Edilberto Moreira Lopes
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Cell Phones ◽  
Digital Marketing ◽  
Quality Of Services ◽  
The Internet ◽  
Knowing That ◽  
Internet Users ◽  
The Subject

Resumo – Este artigo tem como objetivo refletir sobre o poder das redes sociais na venda de produtos educacionais, sabendo que o universo tecnológico se faz a cada dia mais presente na sociedade. Assim, aumentando o vínculo de empresa e cliente. Inicialmente foram realizadas pesquisas e análises em diversas fontes de literatura sobre marketing digital e redes sociais. Tais ações foram necessárias para um aprofundamento teórico sobre a temática. Após as análises literárias, foram elaborados questionários e aplicados em forma de entrevista, coletando assim, informações através do público alvo. A entrevista foi aplicada através de links do Google formulários onde realizou-se uma análise da utilização do uso das tecnologias e quais suas estratégias utilizadas no marketing para vender de forma rápida e satisfatória para seus clientes. Foram entrevistadas quatro empresas bem conceituadas na área educacional, todas elas utilizam a internet como fonte de venda assim promovendo as mesmas e suas mercadorias. Ainda existem dificuldades no marketing digital, muitos ainda não o utilizam de forma correta e positiva pois é algo inovador que precisa sempre está de acordo com a necessidade do cliente, construindo uma relação fortalecida buscando o maior número de atrações fazendo com que as conheça e se relacione bem alavancando os negócios. Hoje o marketing digital é uma das maiores modalidades do comercio devido ao grande número de usuários da internet. Afinal, o mesmo é feito não só por computadores e celulares mais por um conjunto de pessoas e ações que buscam a melhoria e a qualidade de serviços para seus negócios. Palavras-Chave: Tecnologias. Vendas. Consumidores. Abstract:This article aims to reflect on the power of social networks in the sale of educational products, knowing that the technological universe is increasingly present in society. Thus, increasing the bond between company and customer. Initially, research and analysis were carried out in various sources of literature on digital marketing and social media. Such actions were necessary for a theoretical deepening on the subject. After the literary analyses, questionnaires were developed and applied in the form of an interview, thus collecting information from the target audience. The interview was applied through links from Google forms where an analysis of the use of the use of technologies was carried out and what are their strategies used in marketing to sell quickly and satisfactorily to their customers. Four reputable companies in the educational area were interviewed, all of which use the internet as a source of sales, thus promoting themselves and their goods. There are still difficulties in digital marketing, many still do not use it correctly and positively because it is something innovative that always needs to be in line with the customer's needs, building a strengthened relationship seeking the greatest number of attractions, making them know them and get to know them. relate well leveraging the business. Today, digital marketing is one of the biggest forms of commerce due to the large number of internet users. After all, the same is done not only for computers and cell phones, but also for a group of people and actions that seek to improve the quality of services for their businesses.Keywords: Technologies. Sales. Consumers.

scholarly journals Competitiveness as a factor of the company’s investment attractiveness

2018 ◽  
Vol 212 ◽  
pp. 08019
Author(s):  
Galina Khokhlova ◽  
Natalya Kretova ◽  
Vadim Sergeev
Keyword(s):  
Assessment Model ◽  
Assessment Criteria ◽  
Model Application ◽  
The Subject ◽  
Enterprise Competitiveness ◽  
Methodological Aspects ◽  
Integral Indicator

The purpose of this paper is to substantiate the methodological aspects of assessing the competitiveness of an enterprise and develop proposals based on the practical testing of the assessment model application using an integral indicator. In this article, the object of the research is competitiveness as a factor of investment attractiveness of the enterprise. The subject of the study is the methodological aspects of assessing competitiveness of an enterprise. To achieve this goal, the following research tasks are set: 1) identification of the main problems and reserves of increasing the investment attractiveness of economic entities in Russia; 2) determination of the specifics of analysis of the economic entities competitiveness depending on the assessment criteria; and 3) development of recommendations for improving the quality of the enterprise competitiveness analysis.

scholarly journals Development of balneological tourism in Ukraine

2019 ◽  
Keyword(s):  
Statistical Data ◽  
Graphical Representation ◽  
Analytical Data ◽  
Quality Of Services ◽  
Resource Base ◽  
Resource Potential ◽  
Scientific Methods ◽  
Territorial Organization ◽  
The Subject

The article deals with reaserch of the development of balneological tourism in Ukraine. The theoretical and methodological bases of the territorial organization of balneo resorts and functioning of the institutions of balneological tourism are highlighted. The estimation of activity of sanatorium and spa establishments of balneological specialization is given. The present state of the development of balneological tourism in Ukraine is analyzed. The subject of the study is the development of the country's balneological tourism, its condition and place in the system of the sanatorium and health complex of Ukraine. The purpose is to analyze the development of balneological tourism, assess the infrastructure and activities of balneological institutions. Task: description of resource base and territorial organization of balneological tourism in Ukraine; assessment of the infrastructure of balneo tourism in Ukraine; the analysis of the activity of the institution of balneological tourism. Common scientific methods are used: synthesis and analysis - to determine the peculiarities of the development of balneo tourism in Ukraine, the tabular method - for the compilation and grouping of analytical data, the method of graphical representation of information - for generalization and popularization of statistical data, mathematical modeling. The results of the study confirm the reduction of the tourist inflow with the health-improving purpose in Ukraine, the reduction of balneological tourism establishments, and the reduction of the quality of services provided in these institutions. Conclusion: insufficient development of the market of balneological tourism in Ukraine, ineffective use of resource potential, weak level of material and technical base.

scholarly journals Sustainability Culture of Polish Universities in Professionalization of Management

2021 ◽  
Vol 13 (24) ◽  
pp. 13894
Author(s):  
Łukasz Sułkowski ◽  
Katarzyna Kolasińska-Morawska ◽  
Robert Seliga ◽  
Piotr Buła ◽  
Paweł Morawski
Keyword(s):  
Sustainable Development ◽  
Participant Observation ◽  
Quality Of Services ◽  
University Management ◽  
Organizational Processes ◽  
Secondary Sources ◽  
Economic Transformations ◽  
The Subject ◽  
The Impact

The process of management professionalization is progressing in many universities in the world. It results from the growing importance of technology, globalization, social and economic transformations, including the requirement of competitive operation in market conditions. This process is based on the principles of social responsibility for the quality of services provided with transparency as well as respect for the idea of sustainable development. The subject of the considerations in the article is the impact of sustainable development on the culture of the quality of professionalization of management in universities operating in Poland. The exploratory inspiration came from the authors' own experiences and secondary sources, including books, articles and reports. The research methods used were participant observation and critical analysis of the content of the collected materials. The obtained results made it possible to design and conduct a descriptive and explanatory nomothetic study based on survey with direct questionnaire. The collected material became the basis for implementation of the idea of sustainable development and its impact on the quality culture of professionalization of university management in the future. The suggestions proposed by the authors may be used by university managers to define a development roadmap in the field of professionalization of teaching and organizational processes management based on the concept of sustainable development.

scholarly journals Enterprise Risk Management Agile Canvas: A Framework for Risk Management on Public Administration

2020 ◽  
Vol 71 ◽  
pp. 438-459
Author(s):  
Gustavo De Freitas Alves ◽  
Mary Anne Fontenele Martins ◽  
Rodrigo Lino de Brito ◽  
Wildenildo Oliveira dos Santos
Keyword(s):  
Risk Management ◽  
Quality Of Services ◽  
Specific Situation ◽  
The Public ◽  
Qualitative And Quantitative ◽  
Relative Risks ◽  
Enterprise Risk ◽  
Big Picture

Society benefits from public services and dealing with the relative risks, increases the quantity and quality of services delivered to citizens, improving the country's development and welfare. The focus of this article is to report ERM framework tailored to the public sector through a case study with qualitative and quantitative data, involving a specific situation of a contemporary phenomenon of ERM diffusion at Brazilian public organizations. The ERM Agile Canvas uses visual thinking, allowing the participants to quickly see the big picture and objectively plan the ERM treatment. Results allow the comparison of relationships between the sections uncovering the sensemaking and causality.

scholarly journals 7.2. METHODOLOGICAL ASPECTS OF ASSESSING THE QUALITY OF BUSINESS SERVICES IN THE CONDITIONS OF THE MARKET

2020 ◽  
Author(s):  
Б.М. Джумъаев
Keyword(s):  
Literature Review ◽  
Dynamic Models ◽  
Quality Of Services ◽  
Business Services ◽  
Advantages And Disadvantages ◽  
Wide Range ◽  
Different Types ◽  
Methodological Aspects ◽  
The Relationship

В статье исследуются методологические аспекты оценки качества бизнес-услуг. Проводится литературный обзор относительно существующего инструментария оценки и измерения воспринимаемого качества услуг. Выявлены преимущества и недостатки использования различных методик оценки качества бизнес-услуг (SERVQUAL, модель расхождения качества услуги GAP и INDSERV). Выделены основные подходы оценки качества бизнес-услуг с учетом особенностей системы взаимоотношений в данном секторе и факторы, определяющие качество услуг. В статье формирование динамичных моделей качества услуг рассматривается как один из наиболее важных достижений в области развития модели оценки качества услуг. Выделяются проблемы оценки качества результатов бизнес-услуг с учетом широкой номенклатуры таких услуг и трудности нахождения общего показателя измерения качества услуг. Предлагается методика оценки качества бизнес-услуги в зависимости от наличия элементов инновации в показателях, определяющих качество бизнес-услуг. С учетом этого в статье отмечается, что показатели, определяющие наличие элементов инновации в компонентах качества бизнес-услуги, должны создаваться индивидуально для разных услуг, и во многих случаях даже для разных клиентов и разных этапов обслуживания, поскольку желаемый результат для определенной услуги может сильно различаться в зависимости от предприятий клиента и их потребностей в определенных инновационных свойствах бизнес-услуг. The article explores the methodology and models for assessing the quality of business services. It provides the literature review on existing tools for assessing and measuring perceived quality of service. The advantages and disadvantages of using various methods for assessing the quality of business services (SERVQUAL, the model of GAP and INDSERV) are identified. The main approaches to assessing the quality of business services are highlighted, taking into account the characteristics of the relationship system in this sector and the factors that determine the quality of services. In the article, the formation of dynamic models of service quality is considered as one of the most important achievements in the development of a model for assessing the quality of services. The problems of assessing the quality of the results of business services are highlighted, taking into account the wide range of such services and the difficulty of finding a common indicator of measuring the quality of services.On the bases of investigation, a methodology of assessing the quality of business services is proposed, depending on the presence of elements of innovation in indicators of quality of business services. The article notes that the indicators determining the presence of innovation elements in the quality of business services should be created individually for different types of services depending on various cases and customers and different stages of provision service, since the desired result for a particular service can vary greatly depending on the enterprises client and their needs for the innovative nature of business services.

scholarly journals DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan)

2019 ◽  
Vol 12 (2) ◽  
Author(s):  
DIAN PURNAMA SARI ◽  
ERWIN SARASWATI
Keyword(s):  
Patient Satisfaction ◽  
Human Resources ◽  
Performance Measurement ◽  
Process Quality ◽  
Service Process ◽  
Quality Of Services ◽  
Pharmacy Staff ◽  
Operational Activities ◽  
Financial Measurement

Performance measurement in hospitals is difficult to do because the human resources did much in the operational activities. This study tried to analyze patient satisfaction as one of the non-financial measurement process quality of services performed by doctors, nurses and pharmacy staff. Results of this study showed that the quality of the service process by doctors, nurses and successfully treatment significantly influence patient satisfaction. This indicates that the quality of the service process by doctors, nurses and successfully treatment can be measured through patient satisfaction. Quality of the service process by pharmacy staff and ease adminitratif no significant effect on patient satisfaction. That is, there is the quality of the service process by pharmacy staff and ease adminitratif should be measured through the measurement of non-financial sharing.

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