scholarly journals IDENTIFIKASI KEMAMPUAN KERJA APARAT DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN PUBLIK (Studi Kasus di Kecamatan Abeli Kota Kendari)

2019 ◽  
Vol 2 (1) ◽  
pp. 38
Author(s):  
Muhammad Yusuf ◽  
Wempi Banga
Keyword(s):  
Work Experience ◽  
Public Services ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Technical Training ◽  
Government Officials ◽  
Lecture Material ◽  
District Government ◽  
The Village

ABSTRACTThe purpose of this study is expected to be useful for the development of the concept of quality public services in order to develop lecture material in the field of public administration, and also useful as a contribution of thought to the local government of Kendari City in the form of community service.The population in this study were 203 people, consisting of elements from the village and sub-district government officials and community elements who had received custody services in the last three months (April, May and June 2009). The sample size is calculated according to Yamne formula, by setting a precision of 5% and a degree of trust of 95%, then the sample obtained by respondents is 158 people. The sampling of each element is based on a proportional formula then drawn by a simple random sampling technique from each element. Data collection / information, breastfeeding using questionnaires and interviews. Data analysis was performed using tabulation tools, percentages and averages, which were then interpreted to determine the level of influence of variable dimensions of the apparatus' ability on the variable quality of public services in the Abeli District of Kendari City.The results of this study indicate that the condition of the ability of government officials to work in public services in the Abeli District of Kendari City can be illustrated through 3 (three) basic dimensions of apparatus capacity, as follows: (b) Professional technical training possessed by apparatus is classified as high. (c) The work experience of the officers in general is less useful because their placement is not relevant to their work experience. With these conditions, the influence of the ability of government officials on the quality of public services in the Abeli District of Kendari City is generally low.Keywords :  Apparatus Ability, Quality of Public Services

scholarly journals The Influence of Auditor Ethics and Reward to the Relationship of Competence, Independence, Accountability and Work Experience with the Quality of Audit of the Inspectorate Officials in Regional Financial Supervision

2020 ◽  
Vol 3 (3) ◽  
pp. 254-272
Author(s):  
Darwanis Darwanis ◽  
Bella Azzahra Suhendra Putri
Keyword(s):  
Work Experience ◽  
Design Methodology ◽  
Audit Quality ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Financial Supervision ◽  
Moderating Variables ◽  
Relationship Of ◽  
The Relationship

Objective – This study aims to examine the effect of competence, independence, accountability, and work experience on the audit quality of the Inspectorate Apparatus in regional financial supervision with auditor ethics and reward as moderating variables. Design/methodology – This study used a sample of all inspectorate auditors in Aceh, Indonesia. The sampling technique used was simple random sampling, which resulted in a sample of 80 auditors from a population of 407 auditors. Hypotheses were tested using Moderated Regression Analysis (MRA). Results – The findings prove that competence, independence, accountability, and work experience affect audit quality. Auditor ethics can moderate competence, independence, and accountability for audit quality, but auditor ethics cannot moderate work experience on audit quality. Meanwhile, the reward can moderate competence, independence, accountability, and work experience on audit quality.

scholarly journals Persepsi Pedagang Terhadap Pelayanan Petugas Pasar Tradisional Bangil

2021 ◽  
Vol 9 (1) ◽  
pp. 31-40
Author(s):  
Ishak Ishak
Keyword(s):  
Service Quality ◽  
Random Sampling ◽  
Public Services ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Traditional Market ◽  
Quantitative Descriptive

The fokus of this research is trader’s perceptions of service quality with a focus of research in Bangil traditional market officers. The purpose of this study was to determine how much the quality of public services in Bangil tradional market unit. The method of this research is quantitative descriptive, the subjects of this study are traders rgistred as many as 1396 taders and as a population. The sampling technique used was simple random sampling using the opinion of Slovin, with a total of 93 respondents. Based on yhe result of the study showed the quality of market services is near maximum.   Keywords : Perception Of Merchant, Service Quality

scholarly journals ANALISIS KINERJA PEGAWAI DAN KUALITAS PELAYANAN KARTU TANDA PENDUDUK (KTP) DI KECAMATAN MANDONGA KOTA KENDARI

2019 ◽  
Vol 2 (3) ◽  
pp. 67
Author(s):  
La Ode Abdul Harlan
Keyword(s):  
Quality Of Service ◽  
Social Control ◽  
Public Services ◽  
Government Officials ◽  
The Public ◽  
Identity Card ◽  
District Government ◽  
Personal Interests ◽  
Variable Quality

This research aims to (1) Analyze and find out how the performance of employees in Mandonga District in providing KTP services to the community, and (2) Analyze and find out how the quality of KTP services in Mandonga District.The method used in this research is descriptive qualitative. The results of this study indicate that the performance of the apparatus in the District of Mandonga in KTP services is quite good. This can be seen from the indicators of productivity, quality of service responsiveness, and responsibility, but there is still the behaviour of officials who are concerned with personal interests rather than the quality of the kites provided. In the variable quality of public services shows that in the Identity Card service there are still irregularities in the actions, attitudes or behaviour of the authorities, so that it causes a reaction from the public (social control) to the deviation of actions, attitudes and behaviour of government officials, including legal and illegal levies against Identity Card services. In line with the results of this study, in order to improve and even avoid the occurrence of deviations in the actions, attitudes and behaviour of the Mandonga District government officials, it is necessary to review the rules that are imposed regarding the procedures and costs of levies in KTP services

PENGARUH KUALITAS PRODUK KOPI TERHADAP KEPUTUSAN PEMBELI DI POINT COFFEE PEDURENAN

2021 ◽  
Vol 15 (01) ◽  
pp. 22-28
Author(s):  
Dwi Lolla Octavyan ◽  
Sofiani Sofiani
Keyword(s):  
Product Quality ◽  
Sampling Method ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quality Service ◽  
Purchasing Decisions ◽  
Coffee Shop ◽  
Specialty Coffee ◽  
Dominant Influence

Indonesia as one of the largest coffee producing countries in the world has an important role in global trade, namely the specialty coffee trade. Specialty coffee is one of the leading commodities for coffee producing countries like Indonesia because of the taste of the coffee. The quality of the product itself has an understanding that the product offered by the seller has more selling value that must be owned by competitors' products, therefore the company is trying to focus on the quality of the product and compare it with the products offered by competing companies. This research is associative research using a quantitative approach. With the aim to analyze the effect of Coffee Beverage Product Quality on Buyer's Decisions at Point Coffee Pedurenan, South Jakarta, as well as find out which factors have a dominant influence on Buyer's Decisions at the Coffee Shop. The sample in this study amounted to 100 respondents who had visited Point Coffee by using the Probability Sampling method with the Simple Random Sampling technique. The data was collected using questtionnaires and distribute it directly to buyers at Point Coffee. The suggestion from this research is that the owner of Point Coffee can maintain the hygiene that has been applied by the workers, Increase again the Quality, Quantity, Variation, and Innovation of coffee beverage products in terms of flavor, to meet the buyer's decision. And Point Coffee is more innovative so that buyers don't get bored easily if they come again at Point Coffee. Keywords: Product Quality, Service Quality, Purchasing Decisions

scholarly journals RELATIONSHIP LEADERSHIP QUALITY AND CULTURE ORGANIZATION WITH THE PERFORMANCE OF SMAN 28 TANGERANG DISTRICT

2019 ◽  
Vol 1 (2) ◽  
pp. 134-142
Author(s):  
Anggih Perian Guswan Putra
Keyword(s):  
Organizational Culture ◽  
Employee Performance ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Survey Method ◽  
Sample Population ◽  
Leadership Quality ◽  
Quality Of Leadership ◽  
The Relationship

This research was conducted to determine the relationship between the quality of the Principal's leadership and organizational culture with the performance of SMAN 28 Tangerang District employees. The study uses a quantitative approach with a descriptive correlational survey method, using correlation theory which is about product moment. Research data collection techniques from respondents carried out through questionnaires or questionnaires. The sample population was 103 employees in each section of SMAN 28 Tangerang, with simple random sampling technique. The magnitude of the effect of leadership quality and organizational culture together on employee performance by 87.2% This shows the higher the quality of leadership and organizational culture, the better the performance of employees, and vice versa the lower the quality of leadership and organizational culture will have an impact for employee performance.

scholarly journals Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban

2019 ◽  
Vol 1 (1) ◽  
pp. 85-93
Author(s):  
Tiara Putri Ryandini ◽  
Lukman Hakim
Keyword(s):  
Patient Satisfaction ◽  
Rank Correlation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Correlation Test ◽  
Nursing Services ◽  
Level Of Satisfaction ◽  
Quality Of Nursing

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room  RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction  at Asoka Room RSUD dr. R. Koesma Tuban.

scholarly journals Peningkatan Kualitas Produksi Garam Menggunakan Teknologi Geomembran

2019 ◽  
Vol 6 (2) ◽  
pp. 71-76
Author(s):  
Yuliana Ulfidatul Hoiriyah
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Sampling Method ◽  
Daily Life ◽  
Sampling Technique ◽  
Salt Production ◽  
Interview Session ◽  
Industrial Needs ◽  
The Village

Salt is a very important commodity in daily life, both for food and industrial needs. Therefore, increasing salt production is very necessary to meet domestic salt needs. One of the most salt producing regions is Madura Island, because almost every district, especially Pamekasan, Lembung, Kec. Galis, the majority of the population work as salt farmers. The purpose of this research is to find out about improving the quality of salt production in Lembung, Kec. Pamekasan Regency, Madura, East Java Province. using Geomembrane Technology. This research is a descriptive qualitative research. The sample of this research is a resident who works as a salt farmer in the village of Lembung, Galis Regency, Pamekasan Regency, East Java, this sampling technique uses the Purposive Sampling method, data collection is done through interview session techniques, and documentation. Based on this research, it can be concluded that the increase in the quality of salt production can be done by using geomembrane technology which significantly influences the quality and quantity of production.

scholarly journals Work-Family Conflict and Family-Work Conflict and Their Effect on Quality of Life among Leather Industry Workers

2019 ◽  
Vol 8 (4) ◽  
pp. 3124-3132
Keyword(s):  
Quality Of Life ◽  
Family Conflict ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Work Life ◽  
Leather Industry ◽  
Work Conflict ◽  
The Family ◽  
Work Life Conflict

Conflict refers to the difference of opinion in layman terms, but the term is used for a better understanding as a clash that exists among different things. In this study, the work life conflict has been discussed and it describes the level of disagreement every individual faces while meeting the demands of both work as well as that of the family. The common perspective that exists among every individuals is that the work life conflict affects the quality of life of the working individuals and since, this statement subjects to variation and it needs to be tested the following objectives have been framed for the study. The objective of this research is to examine the relationship between work to family and family to work conflict and their effect on the quality of life among leather industry workers in Vellore. Data were gathered from 761 married workers employed in leather firms through a simple random sampling technique. The study has adopted the simple random sampling technique of data collection mainly due to its advantage of the probabilities of selecting each and every member of the target population as the samples for the study. SEM model is used for data analysis. The study identified that the rewards and recognition factors have a strong correlation with work to family conflict and employees’ health & that of their family members construct has a more positive association with the family to work conflict. On the other hand, work to family conflict possesses more impact over the quality of life than that of the normal family to work conflict. Results recommended that the government, Non-Government Organizations, and Women Self-help Groups must take necessary further measures such as quality of life awareness programs, alteration of working hours & ensuring employees' and their family members' well-being to avoid the work-life conflict issues and to improve their quality of life. This type of research would be highly helpful in order to conduct behavioural studies among the working individuals in the near future.

scholarly journals Hubungan antara Pengetahuan dan Pendidikan Ibu dengan Pemberian ASI Eksklusif di Desa Kedungrejo Kecamatan Waru Kabupaten Sidoarjo

2018 ◽  
Vol 2 (3) ◽  
pp. 265 ◽  
Author(s):  
Diah Ayu Pitaloka ◽  
Rumaidhil Abrory ◽  
Ayu Deni Pramita
Keyword(s):  
Exclusive Breastfeeding ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Maternal Knowledge ◽  
Cross Sectional ◽  
Breastfeeding Practices ◽  
Cross Sectional Design ◽  
The Village ◽  
The Relationship

Background:Exclusive breastfeeding is a breastfeeding exclusively without any food or other additional beverages starting from newborns to 6 months old baby. Data from Indonesia Health Profile of 2014 states that infants receiving Exclusive Breast Milk in Indonesia only reach 41.67%. Objectives: To analyze the relationship between maternal knowledge, education, and exclusive breastfeeding among mothers in the village of Kedung Rejo, Waru Sub-district, Sidoarjo District.Methods: This research was descriptive analytic study using cross sectional design. The population of this study was mothers who has infants aged 6-12 months in Kedungrejo Village Waru Sub-district Sidoarjo District. Sample was selected using simple random sampling technique involving 31 people. Data analysis was tested using Fisher's exact test.Results:The results showed that the prevalence of exclusive breastfeeding in Kedungrejo Village, Waru Sub-district was 29%. The results of tests using Fisher's Exact showed that mother's knowledge and education were not related to exclusive breastfeeding in infants aged 6-12 months.Conclusion: There was no significant association between maternal knowledge, education and exclusive breastfeeding practices among mothers.ABSTRAKLatar Belakang:ASI Eksklusif adalah memberi Air Susu Ibu secara Ekslusif tanpa ada makanan atau minuman tambahan lainnya yang mulai dilakukan saat bayi baru lahir sampai bayi berumur 6 bulan. Data dari Profil Kesehatan Indonesia tahun 2014 menyatakan bahwa bayi yang menerima ASI Eksklusif di Indonesia hanya sebesar 41,67%.Tujuan: Mengetahui pengetahuan ibu dan pendidikan ibu hubungannya dengan pemberian ASI Eksklusif di desa Kedung rejo, Kecamatan Waru, Kabupaten Sidoarjo.Metode: Penelitian ini adalah penelitian deskriptif analitik menggunakan desain cross sectional. Populasi penelitian ini merupakan ibu yang memiliki bayi usia 6-12 bulan di Desa Kedungrejo Kecamatan Waru Kabupaten Sidoarjo  yang dipilih secara simple random sampling  sebanyak  31 orang. Data kemudian dikumpulkan dan diuji dengan menggunakan uji Fisher’s Excact.Hasil: Hasil menunjukkan bahwa prevalensi pemberian ASI Ekslusif di Desa Kedungrejo Kecamatan Waru Kabupaten  yaitu hanya 29%. Hasil uji dengan menggunakan Fisher’s Exact menunjukkan bahwa pengetahuan dan pendidikan ibu tidak berhubungan terhadap pemberian ASI Ekslusif pada bayi usia 6-12 bulan.Kesimpulan:Tidak ada hubungan yang signifikan antara pengetahuan ibu, pendidikan dan praktik pemberian ASI eksklusif di kalangan ibu. 

scholarly journals ANALYSIS OF LEARNING AGILITY IN THE PERFORMANCE OF ACHIEVEMENT TEACHERS IN YOGYAKARTA

2021 ◽  
Vol 8 (1) ◽  
pp. 77-122
Author(s):  
Ayu Meryka Santoso ◽  
Yuzarion Yuzarion
Keyword(s):  
Goal Orientation ◽  
Work Experience ◽  
Work Performance ◽  
Sampling Technique ◽  
Young Generation ◽  
Research Subjects ◽  
Structured Interviews ◽  
Learning Agility ◽  
Outstanding Teachers

This study aims to analyze learning agility in the performance of outstanding teachers in Yogyakarta from the aspects of people agility, mental agility, change agility, and result agility. The method used is descriptive with a qualitative approach. The sampling technique used was purposive sampling with the following criteria: 1) teacher; 2) aged 27-55 years; 3) have achievements; 4) still active in teaching activities. The sample used is a typical case sample, where the special research subjects are outstanding teachers at SMU Negeri 8 Yogyakarta. Collecting data using structured interviews, then described and identified into several themes. The results showed that outstanding teachers had high learning agility at work. They perform maximum work performance, can take lessons from work experience, and respond to changes with full awareness and enthusiasm for learning to improve skills, knowledge, and self-competence. Social support and goal orientation are needed in building learning agility in teachers to develop. Learning agility plays an important role in improving the quality of teacher performance, so that, the education quality and the learning spirit can continue to be improved and becomes an inspiration for the young generation. 

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