Evaluasi Kualitas Website Mitratel dengan Pendekatan Webqual Dan Importance Performance Analysis

PT. Dayamitra Telekomunikasi or Mitratel is a subsidiary of PT Telkom Indonesia (Persero) Tbk which is engaged in providing telecommunications infrastructure. Mitratel has been in the telecommunications tower business since 2008. To date, Mitratel has managed more than 13,700 telecommunication towers spread throughout Indonesia. The choice of a website as a company's communication medium with the public is the right decision considering that the website can provide information or messages to anyone who wants that information even though they are in different parts of the world. The website built by the company can provide information related to the company's activities that are considered worthy to be known by the public. Through the website, the public can also find out the company in sufficient detail, starting from the profile, vision and mission, history, contacts, and activities carried out by the company. So far, the Mitratel website has never been evaluated, so the authors evaluate using the Webqual method and Importance Performance Analysis. The results obtained indicate that there are still many parts of the Mitratel website that must be improved.

PENINGKATAN TATA KELOLA MAJALAH SEKOLAH SMAK IPEKA TOMANG

This a continuation community service activity to develop and manage the publication of the IPEKA SMA magazine (KEPO e-Magazine). Magazine as one of the traditional communication media that still become one of a preferable communication medium. Magazines derive from the specialization of their contents can be divided into several categories, one of which is school magazines. This activity also support magazine as a school communication medium and fulfill the School Literacy Movement (GLS) program through appropriate communication methods and are of interest to readers. After coaching with some materials of magazine management, structure, design, publication, editorial and marketing will follow by review and evaluation that held on for the newly formed Magazine Editorial Team. This activity tries to find out more information of any improvement and difficulties faced by the Editorial Team in between producing the e-magazine. This activity involves the ArtMAX magazine team, a magazine published by FSRD UNTAR, and will be carried out in 3 stages (online training, review, and evaluation). In addition, it is also necessary to conduct a review and evaluation of the readers of the e-magazine, to find out more about the reader's views on all the elements of the e-magazine that have been published. As a result, many improvements can be made and so that delivering information process can be conveyed with attractive visuals.Kegiatan pengabdian ini merupakan kegiatan lanjutan dari kegiatan pengabdian pembinaan dan tata kelola penerbitan majalah SMA IPEKA yang diberi nama KEPO e-Magazine. Majalah sebagai salah satu media komunikasi tradisional yang hingga saat ini masih menjadi media komunikasi yang dipilih. Majalah dilihat dari pengkhususan isinya bisa dibedakan atas beberapa kategori, salah satunya adalah Majalah sekolah. Kegiatan ini juga mendukung upaya Membangun Majalah Sebagai Media Komunikasi Sekolah dan memenuhi program Gerakan Literasi Sekolah (GLS) melalui cara komunikasi yang sesuai dan diminati oleh pembaca. Setelah dilakukan pembinaan dengan materi berupa tata kelola majalah, struktural, desain, publikasi, editorial dan marketing, pada tahap selanjutnya, diadakan review dan evaluasi secara keseluruhan dari Tim Redaksi Majalah yang baru dibentuk. Guna mencari tahu lebih lanjut jika ada kesulitan yang dihadapi oleh Tim Redaksi saat memproduksi e-magazine tersebut. Kegiatan ini melibatkan tim majalah ArtMAX, majalah yang diterbitkan oleh FSRD UNTAR dan akan dilakukan dalam 3 tahap (pelatihan daring, review dan evaluasi). Selain itu, juga perlu diadakan review dan evaluasi kepada para pembaca e-magazine, guna mencari tahu lebih lanjut pandangan pembaca terhadap semua unsur e-magazine yang sudah diterbitkan. Hasil dari review dan evaluasi ini dapat dijadikan landasan untuk melakukan perbaikan dan juga peningkatan hasil majalah ke depannya. Sehingga penyampaian informasi bisa tersampaikan dengan lebih baik dengan visual yang menarik.

Status–Authority Asymmetry between Professions: The Case of 911 Dispatchers and Police Officers

Status–authority asymmetry in the workplace emerges when lower-status professionals are ascribed with the functional authority to oversee higher-status professionals and elicit compliance from them on specific processes or tasks. Eliciting such compliance is ridden with challenges. How and when can lower-status professionals with functional authority elicit compliance from higher-status professionals? To examine this question, I conducted a 24-month ethnography of 911 emergency coordination to understand how 911 dispatchers (lower-status professionals with functional authority) can elicit compliance from police officers (higher-status professionals). I identify a set of relational styles—entailing interactional practices and communication media—enacted by the dispatchers. My findings suggest that dispatchers whose relational styles involved customizing the workflow via private communications with police officers or privately escalating cases of officers’ noncompliance to supervisors did not elicit greater compliance. In contrast, dispatchers who did elicit compliance used a peer publicizing relational style: they shared news of the noncompliant behavior—generally in a bantering, humorous manner—with an officer’s immediate peers using a communication medium that all officers in the police unit could hear. Publicizing noncompliant behavior among the immediate peers triggered the officer to self-discipline, as that noncompliant officer’s trustworthiness was on the line in front of the peer group. More generally, through enrolling an alter’s peers in the compliance process, the lower-status professionals with functional authority could generate second-degree influence and elicit compliance from the higher-status professionals.

Wielding power in multiparty negotiations: the impact of communication medium and assertiveness

Purpose The medium negotiators choose for communication will influence both process and outcome. To understand how medium influences power expression, this paper aims to compare value claiming by asymmetrically powerful negotiators, using face-to-face and computer-mediated messaging across two studies. Following up on long-standing conjectures from prominent coalition researchers, the authors also directly tested the role of the apex negotiator's personality in coalition formation and value expropriation. Design/methodology/approach The authors conducted two laboratory experiments which manipulated communication medium (computer-mediated vs face-to-face) in three- and four-person bargaining. They also varied asymmetry of power so the apex negotiator either could not be left out of a winning coalition (Study 1) or could be (Study 2). The authors measured trait assertiveness along with multiple indicators of hard bargaining behavior. Findings Communicating using instant messages via a computer interface facilitated value claiming for powerful negotiators across both studies. Trait assertiveness correlated with hard bargaining behavior in both studies. An index of hard bargaining behavior mediated the effect of assertiveness on value expropriation but only in the context where the powerful negotiator held a genuine monopoly over coalitions. Originality/value The authors contribute to the literature on multiparty negotiations by demonstrating persistent media effects on power utilization and by finally confirming the conjectures of prominent coalition researchers regarding personality. Though personality traits generate consistent effects on behavior, their influence on negotiation outcomes depends on the power structure. Negotiation theory needs to incorporate structural and situational factors in modelling effects of enduring traits. Negotiation research should move beyond a rigid focus on dyads.

Pola Komunikasi Transendental Dalam Konteks Prosesi Ngereh Bagi Tapakan Bhatara Di Bal

This research was designed qualitatively descriptively because the field phenomenon that wanted to be expressed was in the form of subjective experience and knowledge of the informants, then analyzed to obtain intersubjective conclusions. Aims to identify and interpret field data based on the view of transcendental communication. Postpositivistic paradigm with a phenomenological approach to communication. The material object of the procession is ngereh for the monks in Bali, while the formal object is the application of the concept of transcendental communication. The use of qualitative design means that this research emphasizes more on reality with interactive, plural dimensions, and the existence of an exchange of social experiences that can be interpreted individually. Hinduism (Bali) is a tantrayana religion. All activities of practicing tattwa and morals are in the form of religious events, which use the traditional ritual. One of the religious events, which contain the practice of divinity is the use of statues/pretima in the form of a temple bhatara which is worshiped in temples in Bali and several temples outside Bali. Before becoming a priest, a newly created pretime/barong/rangda, a purification ritual (sacralization) must be carried out to get the panugrahan as a priest's tapakan. This chilling procession for the bhatara's tread is the object of this research, and four important things have been found. First, at each stage of the ritual a transcendental communication event occurs. Second, the transcendental communication component in the context of the ngereh procession at the bhatara's footprint in Bali includes the procession actors (pengereh) and supernatural/supernatural powers (who act as communicators and communicants alternately). Mantras or sehe that are spoken and mudras that are made mystically (act as messages), as a means of upakara as a yantra or communication medium. Third, the context of transcendental communication that can be identified for the tapakan bhatara is: the context of communication when the mangala/stakeholder/sangging performs the prayascita ceremony. when the mangala/stakeholder/sangging performed the ngatep and mintonin ceremonies, and when the mangala/stakeholders/sangging performed the pasupati and ngereh ceremonies. The four effects of transcendental communication include cognitive experience/knowledge, affective experience/knowledge, and behavioral experience/knowledge

Status-Authority Asymmetry between Professions: The Case of 911 Dispatchers and Police Officers

Status-authority asymmetry in the workplace emerges when lower-status professionals are ascribed with higher functional authority to oversee higher-status professionals and elicit compliance from them. However, eliciting compliance from the higher-status professionals is ridden with challenges. How and when lower-status professionals with functional authority could elicit compliance from higher-status professionals? To examine this question, I conducted a 24-month ethnography of 911 emergency coordination to understand how 911 dispatchers (lower-status professionals with functional authority) were able to elicit compliance from the police officers (higher-status professionals). I identify a set of relational styles – entailing interactional practices and communication media – enacted by the 911 dispatchers. Findings suggest that as compared to the customizing and the escalating relational styles enacted via the private communication medium, the publicizing relational style (i.e., publicizing the noncompliant behavior of an officer to his immediate peers) enacted via the peer communication medium enabled the dispatchers to elicit compliance. Such peer publicizing triggered self-disciplining, as that noncompliant officers’ trustworthiness is on the line in front of the peer group. More generally, through enrolling the alters’ peers in the compliance process, the lower-status professionals with functional authority were able to generate second-degree influence and elicit compliance from the higher-status professionals.

Risk-benefit evaluation of established messenger apps for clinical practice - is secure communication via smartphone possible? (Preprint)

BACKGROUND The establishment of smartphones as the most important communication medium of the 21st century has led to usage of mobile messenger services also in the medical context. However, the use of the most commonly used smartphone-app WhatsApp in a medical treatment context represents an incalculable risk from a legal point of view (data protection) and can ultimately lead to a violation of medical confidentiality with potential legal consequences. OBJECTIVE Therefore, this study aimed to assess which alternatives in terms of messenger applications exist for secure communication of patient-related data. METHODS A systematic literature and online “Appstore” search was conducted to identify secure messenger services. These had to comply with currently valid technical and legal formal specifications in terms of data security as well as to provide similar usability and functions as WhatsApp. RESULTS A total of 13 messenger apps were identified. However, only 5 apps (Famedly, JOIN, Siilo, Threema and Trustner) met the formal requirements as a secure communication medium. JOIN is the only service which has been approved by the FDA and is classified as a medical device. CONCLUSIONS The current practice of rather random and unstructured use of messenger apps in everyday hospital life should be a thing of the past. From today's perspective, the apps Famedly, JOIN, Siilo, Threema and Trustner are recommended. They have considerable advantages over the apps used in everyday clinical practice today (like e.g., WhatsApp). The rapid developments on the software market will certainly drive further developments, so that the recommendation formulated here is only a snapshot.

Society, Media and Technology Relationship: An Overview

The relationship of human and technology have been found in every civilizations phase. Technology has given a pace to the modernizations of society. As human civilization has moved and developed, means of communication have grown together. Communication started through pictures in caves. Symbols and pictures were the media to express thoughts, notions and activities of that period. People begin developing technology from the objects they use in their daily life. After the origin of the state, a new communication medium has made it realizes its existence. This paper examines how the invention of media technology changes the shape of state formation and social systems. Keywords: Media, Technology, Society, State, Communication

Pengembangan dan Implementasi Komunikasi Pendidikan Bencana Tsunami

Communication in disaster management uses a variety of media. In communication context, the media used as a channel for delivering messages that called the communication medium. This study aims to find the most effective disaster education communication based on a descriptive quantitative approach. Reserchers took samples aged 17-20 years old who had participated in disaster socialization activities that held by Meterorological, Climatological, and Geophysical Agency in Cilacap, Central Java, Indonesia and every respondent has had disaster experience. The number of research samples is 175 respondent. In the context of communication, the medium becomes important because it is a channel for delivering message. An import function of communication is how medium can delivered message to be undesrstood together. The fuction of communication is providing information, education and persuasion. It was found that varioys activities have beed carried out such as Goes To School, which is used to deliver messages used some communication medium like pocket books, animated video, and power point template. Fact findings related to the best communication medium were sozialization (face to face meetings), films, public service advertisements, and roleplays. Meanwhile, animated learning videos in class are not very popular. Keywords: disaster education communication, communication medium, communication function