INNOVATION IN MANAGING EDUCATIONAL SERVICES

Instead of a common cultural perspective, university culture is experienced at three distinct levels: the enterprise, the profession and the cognate area. Each of them exerts a powerful influence on the ideology or systems of beliefs that characterize academics and academic institutions. Thus, many different dimensions should be assessed in order to indicate which of them can affect universities performance and decision-making regarding innovation. This paper concerns higher education in Greece, as applied today and in the forthcoming years and its aim is ternary; firstly, the study on the implementation of international innovation indicators in education, secondly the use of innovative teaching practices and finally the relationship between different organizations and its impact on innovative educational practices. The primary research contacted with the use of a questionnaire on a sample of 471 teachers all over Greece. The findings among others show that the higher the level of innovation regarding educational services, the higher also is the level of innovation on educational processes.

SCORE CARDS FOR EVALUATION OF RFI AND RFP PROCESSES WITHIN ONE OF THE BULGARIAN TELECOMMUNICATION OPERATORS

The present paper regards some the score cards as a possible tool for measurement and evaluation of the risk in the “Request for Information” (RFI) and “Request for Proposal” (RFP) processes in the supply chain at the Bulgarian mobile telecommunication operators. The presented hereby score cards use measurement and calculations of the risk based on the risk calculation equation in which the assumption is that each risk event or risk action “m” can be regarded as function of the likelihood of occurrence, the consequences and the imminence in regards to the time horizon for the occurrence of the very same risk event or risk action “m”. Further to these components, the risk equation in use also takes into account the space in which the risk occurs and itself, as well as the size of the actions for prevention and overcoming of the risks that can appear at a certain organizational level. The data collected for the score cards is being provided by an online survey through the staff dealing with the RFI and RFP processes within the regarded in particular Bulgarian telecommunication operator. The final information from both the survey and the score cards is being processed and turned into a specific set of numeric coefficients that represent the contribution and the value of the separate risk components. Methods for defining the thresholds for acceptance of the levels of the risks are also suggested.

STATE AND DEVELOPMENT OF INDUSTRIAL AND PUBLIC SECTOR IN COMPARISON OF GREECE WITH THE REST OF THE WORLD

The present study aims at critically accessing and comparing the state and the development of the industrial and the public sector of Greece with the rest of the world. It was found that the Greek economy has faced many ups and downs. Starting from the launch of the euro as the local currency to the massive destruction caused by the financial crisis of 2007. Public and industrial sector of Greek even after witnessing all these major events has been able to establish a good growth trajectory in comparison to the rest of the world. The economy showed strong growth in terms of its manufacturing sector. With food and beverages sector, pulp and paper sector, petroleum and refinery standing out as the major manufacturing industries. While the structural reform taken place in the public sector of Greece helped it to maintain its position in comparison with the rest of the world.

STRATEGIC SUSTAINABILITY OF THE ORGANIZATION. STRATEGIC CUBE OR STRATEGIC STATUS MODEL OF THE ORGANIZATION

The strategic sustainability of the organization is determined by the three main components of the strategy that characterize its activities. Three main points of the activity of the organization - economic, political and organizational are integral parts, they form the basis on which the management of the company is built in modern economic conditions. This article analyzes the first component of the organization's strategy. What balance of political, economic and organizational aspects ensure the best conditions of the company? Revealing the meaning of each of them, it should be borne in mind that the good situation of one or two positions is not sufficient for the stability of the company: a balanced development of all aspects is needed.

ESTABLISHING THE ABILITIES OF EMPLOYEES TO MANAGE WORKING TIME IN VARIOUS ASPECTS OF THE WORK PROCESS

For the past decade, organizations have been focusing more and more of their efforts on tackling the issue of effective time management and devoting resources to identifying problems in this direction, so that employees can be consulted and relevant innovations can be undertaken in a way that ensures a minimum of loss of working time in activities that do not lead to specific results in the workplace. In this regard, it is quite expected and advisable for managers and employees to focus on a certain minimum of a set of factors that affect the use of time in the workplace. It is imperative to create a system for tracking and evaluating the way employees use the regulated working hours. In this article we define the skills, abilities and the way to manage the time of a representative sample of employees of the company "LILIA 86 OOD".

ELEMENTS OF THE MANAGEMENT CULTURE DERIVING FROM THE CORPORATE CULTURE

Nowadays, there is a growing need for a change in response to the environment in which the objects of management operate. The change takes place in conditions characterized by lack of management skills, ignorance of the dynamic processes that influence decision-making, the use of ineffective management approaches and a way of thinking that does not change with the change of the organizational environment. In the business environment, the concept of management culture is perceived as one of the main ways to achieve success and competitiveness. The subject of this research is the management culture of the Bulgarian managers. Initially, the elements were derived from a comparative analysis of different concepts and the search for an analogy with the elements of management culture. Subsequently, after conducting the survey, the respondents will evaluate and compile a final list of elements of the management culture of managers in Bulgarian conditions. In order to achieve the goal stated in the article, we applied: a survey and a method of expert evaluations.

RISK MANAGEMENT IN THE DEVELOPMENT OF TRANSPORT PROJECTS

The realization of transport projects is accompanied by multiple risks which vary in nature. This is determined by the specificity of the transport activity and the multitude of internal and external factors which influence it. The occurrence of risks is caused by the inability to predict events which will take place in the future. This could lead to disasters, emergency situations and a lot of negative consequences for the transport firm such as reduced productivity, low competitiveness and insufficient highly qualified work force. Therefore, risk management in the development of transport projects needs to be aimed at the development and implementation of various methods which can reduce risks or prevent the probability for occurrence of unwanted events.

STRATEGIC MARKETING PLANNING IN THE PRESENT-DAY ORGANIZATION

Looking for business sustainability in conditions of uncertainty, organizations must pay serious attention to strategic marketing planning. Achieving the strategic goals of the company is closely related to the adaptation to the dynamic market conditions. This necessitates an in-depth study of the specifics of the process including analysis and evaluation of the marketing environment factors, mission formulation, general and marketing goals setting, segmentation, market selection, positioning, development, selection, implementation and control of marketing strategies.

SURVEY OF THE ATTITUDES OF BULGARIAN CONSUMERS TO WINE CONSUMPTION

Continuous research of consumer product choice is the basis for improving the characteristics of the offered product. This in turn leads to the creation of consumer satisfaction with the product, and it helps to increase the competitiveness of the products offered. The main goal of the present study is to investigate the consumer behavior and attitudes of Bulgarian consumers for wine consumption, as well as the impact of the COVID-19 pandemic on them. The main expected results are established attitudes towards wine consumption by Bulgarian consumers, which wine producers can use in making decisions related to competitiveness. The main research methods used in the study are content analysis, method of comparison, intuitive and systematic approach, method of analysis and synthesis, survey.

QUALITY PASSENGER SERVICE IN AIR TRANSPORT AS A FOUNDATION FOR BUILDING LOYALTY TO AIR COMPANIES

All air companies in the world strive to build good image, preferences and loyalty in customers by offering then services that come as close as possible to their requirements. Most air carriers incorporate entire systems to secure the necessary quality; however, the solution to this problem is quite complicated and depends on multiple factors, especially the human one, which is why two perfectly identical services never exist in transport. For this purpose, air carriers need to build an overall strategy to improve services and outline the fundamental reference points of a plan for undertaking specific measures. The main reference point of said plan is a professional management team, as well as the motivation and timely training of highly qualified, responsible and courteous personnel that has an individual approach to all passengers and satisfies their consumer ideas for quality transportation to the fullest.