scholarly journals The Practices of Communicative English of Customer Service Officers in Adisutjipto International Airport Yogyakarta

2021 ◽  
Vol 4 (2) ◽  
pp. 122
Author(s):  
Ajeng Kusumaning Ratri ◽  
Dewi Cahya Ambarwati
Keyword(s):  
Customer Service ◽  
Qualitative Method ◽  
Communication Skill ◽  
Reading And Writing ◽  
International Airport ◽  
Writing Problems ◽  
Excellent Service ◽  
Speaking Skill ◽  
Field Notes ◽  
International Status

This article described the performance of communicative English for the customer service officers (CSO) in Adisutjipto International Airport. PT. Angkasa Pura I Adisutjipto International Airport (AP 1 JOG) aims to provide an excellent service to the passengers by having communication skill in English. Data were collected using qualitative method by employing interviews, field notes taking and photographs documentation. The result showed that communication is the foremost key for the CSOs to provide an excellent service. It is also significant to have a strong communication skill in English. The function in mastering English for them is not only to communicate, but also to open more opportunities for the company to grow internationally. The result of this study contributed to identify the communicative English skill for the CSOs in Adisutjipto International Airport in recognition of its international status. Speaking skill was considered to be the most important skill compared to other skills, i.e. listening, reading, and writing. Moreover, The result found that there were several listening, reading and writing problems faced by the CSOs. It provided some insights into the assessment of English performance of the CSOs in Adisutjipto International Airport for a better service.

scholarly journals The Content and Sequencing Analysis of English for Office Skills Program in Vocational and Education Training Center in Pekalongan

2018 ◽  
Vol 7 (2) ◽  
pp. 87
Author(s):  
Dian Pranesti ◽  
Ayu Kurniawati ◽  
Nurhayati Nurhayati
Keyword(s):  
Qualitative Method ◽  
Communication Skill ◽  
Lesson Plan ◽  
Needs Analysis ◽  
Sequencing Analysis ◽  
Limited Time ◽  
Training Center ◽  
Job Seekers ◽  
Speaking Skill ◽  
Education Training

English for Office Skills is one of the programs that is held by Balai Latihan Kerja (BLK) or Vocational and Education Training Center (VETC) in Pekalongan Regency. The program is done to answer the need of the participants for English communication skill in the workplace. The needs analysis in this article is needed to see the necessity of such skill for the job-seekers. It also examines whether the program has become the answer for their necessity. The needs analysis also helps the teacher and institution to develop a better strategy in content and sequencing so that the program that is done in limited time can be organized effectively. In this case, the data is collected through the questionnaire and interview. The quantitative and descriptive qualitative method is done to analyze the data. The result shows that the speaking skill is the most important skill needed by the participants. According to this need, the teacher can develop a strategy in making the effective syllabus and lesson plan so that the program can be completed well although in a limited time. 

Reading, Encoding, Annotating, and Pondering Technique As Learning Process In Pandemic Era to Improve Reading Comprehension Stability or Students

2021 ◽  
Vol 2 (1) ◽  
pp. 47-58
Author(s):  
Ferri Susanto
Keyword(s):  
Reading Comprehension ◽  
Learning Process ◽  
Qualitative Method ◽  
The Internet ◽  
School Based ◽  
Comprehension Ability ◽  
Field Notes ◽  
The Subject ◽  
Student Observation ◽  
Reading Comprehension Ability

The students' reading comprehension is very lowat the pandemic era, Theyare difficult to understand  the text, they don’t haveEnough English vocabulary, Many teachers/lecturer used  techniques that wereless precise in teaching reading, and the students got reading comprehension scores below the minimum completion criteria (KKM). This research aims to determine whether using Reading, Encoding, Annotating, and Pondering techhnique as Learning process in pandemic era to improve reading comprehension stability for students.This research is conducted by using descriptive qualitative method, which describe of students’s problem at pandemic era by zoom in the Internet after that, analyze the data which used percentage.The researcher also has done pre-assesment for supporting accurate data.The subjects of this research were 20 students, consisted 11 females and 9 males. The subject Instrument used in this research is reading comprehension test, researcher observation cheklits and field notes, student observation Cheklist and field notes, interview and documentation by zoom at the Internet. According to avarage results, the increasing for  students' reading comprehension ability on the pre-assessment  is the average student reaches, (55.14%), learning 1  (62.15%), learning 2  (70.14%), and learning 3 (75.65%)  avarage students’ score increase and got standardization of school. Based on the result in each levels which  there is  indeed REAP technique could increasing students’ reading comprehension text.

scholarly journals THINK-PAIR-SHARE: ENGAGING STUDENTS IN SPEAKING ACTIVITIES IN CLASSROOM

2020 ◽  
Vol 1 (1) ◽  
pp. 13-19
Author(s):  
Dian Apriyanti ◽  
Mutiara Ayu
Keyword(s):  
Data Analysis ◽  
Learning Strategies ◽  
Secondary Students ◽  
Learning Process ◽  
Qualitative Method ◽  
Descriptive Analysis ◽  
Document Analysis ◽  
Process Plan ◽  
Analysis Technique ◽  
Speaking Skill

Think-Pair-Share technique is one of the cooperative learning strategies that promote student involvement in the classroom. This strategy makes students engaged in in-class activities such as discussions and provides opportunities to share their ideas with others. The purpose of this study was to describe the implementation of the Think-Pair-Share strategy in teaching speaking skill for secondary students. A qualitative method with a descriptive analysis was undertaken in this study. The sample was twenty students of eighth grade. The data was collected through interviews, observation, and document analysis. The data analysis technique used was presented in a descriptive form. The results indicated the implementation of the Think-Pair-Share technique during the learning process took place following the stages that have been stated in the learning process plan made by the teacher. Appreciation for the implementation of the Think-Pair-Share technique both from students is quite good. Students stated that they can overcome the constraints in the learning process of speaking activity through Think-Pair-Share.

scholarly journals THE USE OF VOKOSCREEN AS A LEARNING VIDEO WITH ENGLISH SPEAKING SKILL IN E-LEARNING

Akademika ◽  
2021 ◽  
Vol 10 (02) ◽  
pp. 301-313
Author(s):  
Chusnul Chotimah ◽  
Nurul Hasanah Fajaria
Keyword(s):  
Qualitative Method ◽  
Positive Answer ◽  
Learning Activity ◽  
Internet Connection ◽  
Practical Examination ◽  
E Learning ◽  
Speaking Skill ◽  
English Speaking ◽  
Private Problems ◽  
Descriptive Qualitative

The goal of this study is to find out to what extent the Use of Vokoscreen as a Learning Video on students’ speaking skill in E-Learning at SMP Yapidh district Jati Asih. This research used descriptive qualitative method. The participants are 35 students on grade IX at SMP Yapidh. These students are chosen because they would have practical examination. The instruments are observation and interview. The result showed that the most students answered paid attention to the researchers’ explanation, they used vokoscreen application well, they joined actively in learning activity, they made an interesting presentation based on a topic, felt happy using vokoscreen as a learning video, and more confident in speaking English activity. Only a few students could not maximal in this learning because their internet connection and some private problems. The interview result showed that all students said positive answer about their opinion used vokoscreen application on speaking activity. There are 35 participants answered “like” and 2 participants answered dislike. Based on the results of this investigate could conclude that the foremost students on grade nineth at SMPIT Yapidh are propelled and appreciated on speaking activity in e-learning using vokoscreen  as learning video, in reality the result of this inquire about demonstrated that the students more certainty and incremen their briefly speaking English.

scholarly journals The Students’ Speaking Skill Analaysis on Local Wisdom- Based Topics (A Study at the First Year Grade of Mathematics Department of Unswagati)

2017 ◽  
Vol 5 (2) ◽  
pp. 143
Author(s):  
Devi Siti Afiah
Keyword(s):  
Qualitative Method ◽  
First Year ◽  
First Year Students ◽  
First Semester ◽  
Wh Questions ◽  
Speaking Skill ◽  
Math Students ◽  
Academic Year ◽  
Local Materials ◽  
Mathematics Department

The goals of this research are (1) to know what students’ responses toward WH question tehnique; (2) to know whether the WH Question can improve students’ math in English. This research used the descriptive qualitative method. The writer described and analyzed the students’ mistakes in speaking skill using local materials. The research was carried out at the first year students of math department in 2016/2017 academic year. It was strated from September 2016 to January 2017. The population was the first semester students of math department in academic year of 2016/2017. The number of population were 21 students. The results of this research were (1) the tudents gave good responses toward the WH Questions learning, and (2) the WH questions improved the Math students’ ability in learning English. Keywords: Speaking, Local-wisdom, WH-questions

scholarly journals The Power of Interpersonal Communication Skill in Enhancing Service Provision

2019 ◽  
Vol 14 ◽  
pp. 3192-3199
Author(s):  
Roziana Febrianita ◽  
Susi Hardjati
Keyword(s):  
Interpersonal Communication ◽  
Communication Skills ◽  
Qualitative Method ◽  
Communication Skill ◽  
Interpersonal Relationship ◽  
Research Result ◽  
Soft Skill ◽  
Examination Result ◽  
Educational Staff ◽  
Depth Interviews

One of interpersonal soft skill is a skill of interpersonal communication; that is the focus of this research. The purpose of this paper are defined in two parts. First, to explore the interpersonal communication skills of the educational staff. Second, to recognize the power of this interpersonal communication. The research of this paper has been studied by means of qualitative method. The approach of this study is a sequences of in-depth interviews with 4 informants of each faculty with A credit for accreditation examination result. This research result finds that there are 3 interpersonal communication skills of educational staff area. Secondly, there are power of the interpersonal communication skill which have made improvement to service providing in the work unit. The results of this research also explain whether maintaining interpersonal relationship enhances  the service providing.

scholarly journals EMBRACING SOCIAL MEDIA TO IMPROVE EFL LEARNERS' ENGLISH SKILL

2021 ◽  
Vol 4 (4) ◽  
pp. 704
Author(s):  
Dwi Iswahyuni
Keyword(s):  
Social Media ◽  
Research Method ◽  
Qualitative Method ◽  
Reading Skill ◽  
Efl Learners ◽  
Listening Skill ◽  
Writing Skill ◽  
Speaking Skill ◽  
Use Of Social Media ◽  
Almost All

Regarding the importance of exploring the use of social media to enhance English skill, this study investigated the use of social media to improve English skill of EFL learners especially non-English college students. The objective of this study was to find out in what ways social media can contribute to the improvement of EFL learners’ English skill. The research method employed in this study was descriptive qualitative method. In gaining data, this study used questionnaire and observation. The results showed that almost all respondents took advantage of social media to learn English. Some social media used were YouTube, WhatsApp, Instagram, Facebook, Twitter, TikTok, etc. The respondents revealed that by the use of social media, their reading skill (97.3% of the respondents), their writing skill (94.6% of the respondents), their vocabulary mastery (91.9% of the respondents), their listening skill (89.2% of the respondents), their speaking skill (86.5% of the respondents), their grammar mastery (83.8% of the respondents) could be improved. Based on the findings of the study, it can be inferred that social media can contribute to the improvement of EFL learners’ English skill in many ways including reading skill, writing skill, vocabulary mastery, listening skill, speaking skill, and grammar mastery. Keywords:  EFL Learners, English Skill, Social Media

scholarly journals Meningkatkan Keterampilan Berbicara Siswa dengan Media Gambar Seri

2017 ◽  
Vol 3 (1) ◽  
pp. 27
Author(s):  
Noni Risnawelli
Keyword(s):  
Action Research ◽  
Language Learning ◽  
Writing Skills ◽  
Reading And Writing ◽  
Initial Observation ◽  
Speaking Skill ◽  
Classroom Action Research

<p>Result of initial observation at SDN 18 Batang Anai Kabupaten Padang Pariaman indicated that 1st grade students were afraid and shy to speak in front of class. It was caused the language learning only emphasized on reading and writing skills. Speaking skill was still not being a main focus. This is a classroom action research aimed to improve students’ speaking skill. Data were colected by using test and observation. In cycle I, percentage of students’ speaking skill mean score is 53,3%. In cycle II, percentage of students’ speaking skill mean score is 86%. Hence, learning with media of picture-series can improve students’ speaking skill. </p>

scholarly journals DEVELOPING SPEAKING MATERIALS BASED ON THE COMMON EUROPEAN FRAMEWORK OF REFERENCE (CEFR) FOR INCREASING THE STUDENTS’ SPEAKING SKILL

2017 ◽  
Vol 4 (2) ◽  
pp. 143
Author(s):  
Yuniarti Yuniarti
Keyword(s):  
Descriptive Analysis ◽  
Needs Analysis ◽  
Analysis And Evaluation ◽  
Qualitative And Quantitative ◽  
Score Improvement ◽  
Speaking Skill ◽  
Field Notes ◽  
The Common ◽  
Designed Materials ◽  
Improvement Score

This study was aimed to describe the steps of developing speaking materials based on the Common European Framework of Reference (CEFR) for increasing the students’ speaking skill of the A2 students of IDeA Indonesia, Metro, Lampung. This research included in research and development (R&D). The mixed-method was used in this research. The combinations of qualitative and quantitative techniques were used for analysing the data. The qualitative data were collected by conducting interviews, field notes, the teacher’s feedback, observations and experts’ comments. Interviews were conducted for gaining the students’ needs analysis and evaluation of the materials. The quantitative data were collected by conducting questionnaires for needs analysis, trying out the materials and evaluating the materials. The data were analysed by using descriptive analysis with percentage. Based on the needs analysis, it was found out that the students need specific materials for speaking. In designing syllabus, the old syllabus must be improved and added with some practical speaking materials. There were eleven units in the handout. Each unit consisted of speaking materials, writing activities, spoken activities, notes and let’s make summary. The students said that the developed materials was challenging and interesting. Two experts said that the materials were very good. The results of the materials implementation showed the improvements of the speaking score. The improvement of students’ speaking score after implementing the handout was 38 scores for 15 students and the average of the score improvement was 2.53. The highest improvement score was 2 or 33.33%. This improvement indicated that the product or the designed materials for A2 students based on CEFR was effective to improve the students’ speaking skill.  

Innovation of Online Population Administrative Services (PADUKO) by The Department of Population and Civil Registration of Padang Panjang City

2020 ◽  
Vol 19 (2) ◽  
pp. 202-216
Author(s):  
Mona Melinda ◽  
Syamsurizaldi Syamsurizaldi ◽  
Muhammad Ichsan Kabullah
Keyword(s):  
Qualitative Method ◽  
Sampling Technique ◽  
Relative Advantage ◽  
Administrative Services ◽  
The Public ◽  
Civil Registration ◽  
Excellent Service ◽  
The Government ◽  
Network Server ◽  
Registration Service

Public demand for excellent service affects the government to make various innovations. In that sense, the Civil Registration Office in Padang Panjang City creates innovation in online civil services (PADUKO). PADUKO innovation consists of 19 kinds of civil services and succeed to achieve the highest score between agencies in the Municipality of Padang Panjang in 2019. In this article, we would like to explore PADUKO innovation by the Civil Registration Service Office. This research has used the theory of the attributes of innovation by Everett M Rogers which says that there are five attributes of innovation that can determine innovation acceptance, which consists of relative advantage, compatibility, complexity, trialability, and observability. The method in this research is descriptive qualitative method with data collection techniques by interview, documentation, and observation, while the selection informants technique by purposive sampling technique. The validity of the used triangulation. Based on this fieldwork, PADUKO innovation was successful and accepted by the public. Five attributes of innovation by Everett M. Rogers also presence on PADUKO innovation. This can be seen from the perceived benefits in the form of effectivity, efficiency of cost, and energy, and the acceptance of services with the needs of the public. However, some problems are still found, such as poor network, server, and application problems.

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